Évaluations des clients U-Haul Moving & Storage at Grand Concourse

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Grand Concourse

Cote générale :

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Norberto a M.
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Le client n'a pas laissé de commentaire.

CALNEHV H.
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Le client n'a pas laissé de commentaire.

YESSY A.
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Le client n'a pas laissé de commentaire.

Michael W.
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More staff

FRANKK A.
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Le client n'a pas laissé de commentaire.

Edward K.
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Very unhapwith Uhaul themselves. Not the location itself. Uhaul took a reservation a month for one way the 2 days before I was told the only way is to return to location. Costing me more money . Uhaul going after the covid money and taking advantage of the situation

GILLESF B.
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Le client n'a pas laissé de commentaire.

Curtis W.
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N/A I had an issue picking up after hours but matter was quickly.reaolved by the after hours call center help team.

urbie C.
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BEST SERVICE COMPANY IN USA!!! TY

JONATHAN P.
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Le client n'a pas laissé de commentaire.

SCARLEHT V.
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Le client n'a pas laissé de commentaire.

Aishah S.
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The person who helped my daughter and I was very pleasant and helpful. She answered all of our questions and made us feel very comfortable. I would use this location again and refer to someone else.

DAVID R.
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Le client n'a pas laissé de commentaire.

Roger M.
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I think you guys get it at this location, I had a bad time when I used 23rd street in the past.

JEOVANNY G.
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Le client n'a pas laissé de commentaire.

Aurelia L.
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Le client n'a pas laissé de commentaire.

ANTOINETTED G.
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Le client n'a pas laissé de commentaire.

PATRICK C.
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Le client n'a pas laissé de commentaire.

KATHERINE W.
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Le client n'a pas laissé de commentaire.

luz t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DEVONR H.
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N/A

Najib E.
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-The truck I drive was falling apart. Driver side door does not fully close. Time to retire some of your equipment or maintain them better -rental personnel was very good. No complaints whatsoever

ALLISON P.
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Uhaul has become way to expensive I'm resorting to renting a pickup truck or a van from a car rental company in the future

Paulina B.
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Make sure da vehicle has gas, make sure it's clean

Timothy H.
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Le client n'a pas laissé de commentaire.

Bridgette K.
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Le client n'a pas laissé de commentaire.

ULYSSESJ M.
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I BEEN COMING HERE FOR YEARS KEEP DOING WHAT YOU DOING YOUR GOOD

Noel A.
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The staff is rude and was taking to long to be on line to check in for the rented van.

Fernando C.
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location is far too away from me and there was a serious attitude issues from everyone at the station. First, the receiver of the vehicle misread the miles used (10x) and then when asking for more info the lady in the front desk was unhelpful and said that I should had taken a picture of the dashboard, when no one ever told me to do that and is therefore, not a expected practice.

JHONNY C.
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Le client n'a pas laissé de commentaire.

DALEWALKER R.
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Le client n'a pas laissé de commentaire.

Deshawn G.
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Le client n'a pas laissé de commentaire.

Milagros R.
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Le client n'a pas laissé de commentaire.

Irving C.
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Le client n'a pas laissé de commentaire.

GREGORY D.
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I see nothing that needs to be addressed

Alberto B.
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Le client n'a pas laissé de commentaire.

Chaundrae S.
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Everyone that works at that location is incredible I'm going to make that my primary Uhaul location super nice and friendly and the that location is very comfortable thank you

Abigail G.
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Le client n'a pas laissé de commentaire.

Andreas W.
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The battery of the truck died on us so it must have been low when we got it. Engine oil warning also started showing up, with "6% oil life remaining". And the inside of the truck was not very clean.

ADEMK A.
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Le client n'a pas laissé de commentaire.

GRETELI A.
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I was very upset with the reservation, i schedule the pick up in NYC and had to go to the bronx location, i even waited 1 hour to speak to a representative and still had a problem with the location of where i had to puck up the uhall truck

aminda R.
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Very easy , great customer service 👍

Peter L.
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We ordered moving items like dollies and blankets and they were not there even when we had paid for them.

Dominique R.
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I picked up a truck via truck share. The truck had a flat tire. I called roadside assistance someone came in an hour, looked at the tire (which had bulges in it) told me to put air in it and drive it to my destination because he couldn't jack it up. It was 9pm, and I was with my kids traveling an hour to New Haven, Connecticut from The Bronx, New York. The following morning another person is sent out to Connecticut, gets to my house and realizes the truck doesn't have the tools needed inside of it. It was just a bad experience overall. I am very disappointed.

BRAULIOJOSE S.
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Everything was good

EDWARD S.
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Great staff and great place for storage well managed and very clean love this place

CHRISTOPHER H.
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Le client n'a pas laissé de commentaire.

EDWIN D.
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Keep up the good work

EDGARDO B.
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Le client n'a pas laissé de commentaire.

IRVIN C.
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Le client n'a pas laissé de commentaire.

XIOMARIE P.
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Le client n'a pas laissé de commentaire.

Jeannette S.
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Le client n'a pas laissé de commentaire.

BISHANE M H.
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Khalia Sibblies was my front desk representative and her demeanor was very unpleasant. She was impatient while answering questions. She rolled her eyes twice during my visit. I've been visiting this location for many years and this is the first time that I've had a negative review. The truck's oil light kept coming on and the vehicle was stalling while driving. The driver's side mirror had a crack in it as well. Overall, I was displeased with today's visit but I will still recommend this location and I will visit again myself.

DEVRIM A.
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This survey is non sense! You should ask "how was your experience with U-Haul representative at the location". Waste of time.

Silas T.
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Doing the contactless pick up through the website it tells you that the trucks will be in the parking lots, but they're actually on the street. Not a huge deal as an employee was there to tell me where to go, but if he wasn't there it would be confusing. It should be updated to mention the trucks for pick up are on the side street.

Gustavo G.
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Le client n'a pas laissé de commentaire.

Confesor A.
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Le client n'a pas laissé de commentaire.

GARETHSEBASTIAN R.
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The vehicle was clean but old and in need of servicing and repairs. The wheel shook, the brakes were terrible and the mirrors weren't adjustable, even stood outside the van pulling on them.

william G.
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Le client n'a pas laissé de commentaire.

CHRISTIANVALENTI C.
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There si nothing really yo say beside splitting some fine hairs but communication between the front desk and the dispatch crew could use some slight improvement... other than that 5 stars, great experience

Deantre W.
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Not have a foot of snow in the back of the truck

ALVIN L B.
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The staff worked with a wonderful sense of professionalism. This is the location I always go to.

ENRIQUEA F.
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Le client n'a pas laissé de commentaire.

Janet V.
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Le client n'a pas laissé de commentaire.

MOHAMED B.
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Is very expensive just for four hours $158 is too much I will not return there will not tell friend to go

Joemi R.
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I would improve the wait time, and if the vans are available for renting it should always mention it online so that it could lower the wait time and human interaction time during a pandemic. Overall very great and friendly service. Thank you!

EDWIN D.
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Le client n'a pas laissé de commentaire.

NATISHA O.
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I was charged for damage that I didn't occur during my rental when dropping off afterhours turns out my photos didn't save in the return link and now Im being charged don't get me wrong I have been a longtime customer of Uhaul I have even rented from this location plenty of times this never happened Im shocked and appalled

Sidonie R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHARLESA S.
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Customer service was great,

Rosileny S.
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I'm thankful because in this journey I could count with Uhaul. Good service and you have all I need to make it easier and comfortable for me.

ARELIS N.
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i'm satisfied!

Luis P.
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You could improve the costumer service by having employees with no attitude and we'll form and manner .

Terrence B.
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Le client n'a pas laissé de commentaire.

MITCHELLJERREL J.
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Le client n'a pas laissé de commentaire.

DAVID R.
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I booked a 15' truck on East 117 Street and it wasn't there. I had to go up to the Bronx to get one that existed. This cost me several hours of time, taxi fares and also the extra mileage.

Alphe W. | Expérience générale |
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I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!

Erin P.
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Originally I was confirmed a few days prior to pick up in Upper East Side and the Bronx always has a long line. The truck was low on gas (inaccurate gas info on contract that I had to correct) and I had to fill it at the beginning of my rental which was super inconvenient when trying to meet my movers on time after the long wait to pick up. The dolly I ordered wasn't in stock and I got a utility dolly as a substitute which I couldn't use (wish I got my money back for that). The mattress pads I ordered weren't ready in the truck so I had to ask for that too. The only thing that was quick and easy was when I returned the truck. I also had to return the truck to the Bronx (an hour drive from Brooklyn) when I requested to drop off in Brooklyn over a month ahead of time. I have rented from uhaul for 13 years and this was my most stressful experience and would make me reconsider renting.

Flor C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Maria H.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

RAKIEMS W.
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You guys are amazing

Robby B.
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Great

SEQUOIAK W.
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Le client n'a pas laissé de commentaire.

Junior A.
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Le client n'a pas laissé de commentaire.

JOAN C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

TIFFANY L B.
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Maybe explain to the customer in better details on what to do when dropping off the vehicle especially after store business hours.

KEVIN P.
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Le client n'a pas laissé de commentaire.

Doodnauth P.
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The customer service and all of the hidden fees are ridiculous. They charge $4 a gallon for gas an a $30 service fee to put the gas in. They also charged us $30 because the door was locked.

Enrique C.
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The customer service and all of the hidden fees are ridiculous. They charge $4 a gallon for gas an a $30 service fee to put the gas in. They also charged us $30 because the door was locked.

Beverly J.
Évaluation :

Everything was good until it was time to return the equipment. The process of waiting for a code was daunting. If you didn't wait for it, there was a twenty dollar fee. That's not cool; otherwise, it was an excellent experience.

JOSE T.
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Le client n'a pas laissé de commentaire.

Anastasia S.
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The man working was very helpful and nice!

Jeremy C.
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This self-pickup option is a total waste of time. The front desk still required me to check in with them and the girl at the counter was slow and it took her nearly 20 minutes to complete. My "guaranteed" reservation wasn't ready on time, none of the equipment was ready, I was lied to and told some of my equipment wasn't available when it actually was, but was then still told I couldn't have it. We arrived back before closing but the attendant in the lot refused to help us. Oh, and NO ONE was wearing a mask the entire time. It's embarrassing that this location has employees that have no respect for anyone, including themselves. Would never do this again.

ERICKE B.
Évaluation :

It was hectic this weekend in the try state for movers and the equipment rentals but the good folks at 144th and grand concourse got it done for me. Also, online did a great job!!

WALTEREDWARD G.
Évaluation :

Good service

Vincent D.
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Service representative was rude and was not informed about job. Prices are very different from what is charged by on bill Uhaul should explain that there are more charges put on bill besides whats posted.

OLANDO JR C.
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Le client n'a pas laissé de commentaire.

ADOLF B Y.
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Le client n'a pas laissé de commentaire.

Kayleesa E.
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Le client n'a pas laissé de commentaire.

alex T.
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Le client n'a pas laissé de commentaire.

Jorge luis R.
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Everything was perfect

Daniel D.
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Le client n'a pas laissé de commentaire.

Michael L.
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At first I tried picking up my car with the mobile app and it was basically impossible to do, I gave up in some point and went inside, the people inside were very nice

ELIZABETH M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DIAMONDT F.
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Le client n'a pas laissé de commentaire.

LAURIE W. | Premières impressions |
Évaluation :

The only problem I have is getting through on the phone. The wait time is ridiculously long.

Denise F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sidonie R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Mildaly D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GLADYS D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jacklyn R. | Expérience générale |
Évaluation :

Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,

SCHERMER W. | Expérience générale |
Évaluation :

My only problem over the years was the bathroom not being clean in the third floor it shouldn’t be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe

Alex G. | Premières impressions |
Évaluation :

Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.

Ella Y. | Expérience générale |
Évaluation :

Thank you!

SHARON C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Morgan M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

EMILY M. | Expérience générale |
Évaluation :

Customer service was great. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.

nicholas g. | Expérience générale |
Évaluation :

The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick

Grace B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Octavia R. | Expérience générale |
Évaluation :

The stairs to my storage unit made it difficult because some on the items were heavy to carry

Nina D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

antonia v. | Premières impressions |
Évaluation :

Easy process

TODD M. | Expérience générale |
Évaluation :

In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40% increase in the monthly fee with no apparent change to the facility or service provided.

Liman E. | Expérience générale |
Évaluation :

Thank you for the excellent service.

Fnot G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

jeffrey d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

keturah E. | Premières impressions |
Évaluation :

Keep up the good work

SALLY R. | Expérience générale |
Évaluation :

The staff is very rude and unprofessional

SASHA F. | Expérience générale |
Évaluation :

Too expensive for a small storage space not worth it.

Margarita H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

demetria c. | Expérience générale |
Évaluation :

I will never put my belongings in that UHAUL STORAGE AGAIN💯

Pedro V. | Expérience générale |
Évaluation :

only bad thing that i see is that i return my locker with 3 weeks remaining and theybdont prorated o return the money

HUMBERTO V. | Expérience générale |
Évaluation :

Just two employees always very helpful. but the rest very negative attitude and they don't give you a good solutions. I have been on this storage more that 10 years. Price to high.

Lia R. | Expérience générale |
Évaluation :

Thank you very much I be there soon

Juan R. | Expérience générale |
Évaluation :

Would definitely recommend

NICOLE R. | Expérience générale |
Évaluation :

I was customer with Uhaul Grand Concourse for a combined 9 years (2002-2004 and 2012-2020), the location was convient and Mickey and Customer service staff were always pleasant.

tony s. | Expérience générale |
Évaluation :

Your services was great.

Gilberto L. | Premières impressions |
Évaluation :

Customers service was slow

SHARMON S. | Expérience générale |
Évaluation :

Wonderful, friendly & professional staff. Positive experience dealing with the personnel. I always felt comfortable at this location & never a problem with a break in, rodents or water damage, thanks!

Elsa R. | Premières impressions |
Évaluation :

The front desk employee who took information was rude not only to myself but also to other customers. I had a promotion for a free storage. She stated I was unable to use it at her facility Policies”.

Herman D. | Premières impressions |
Évaluation :

Rating would have been below average, but the customer representative Ms. Nunez who is a new employee worked very hard to assist us. The place is missing manager oversight. An employee wore slippers.

ROBERT G. | Expérience générale |
Évaluation :

I had no problems with my storage unit everything was good.

arlette m. | Expérience générale |
Évaluation :

Thank you to all team for a excellent service at anytime l was needed. Regards

stephanie Ocacio m. | Expérience générale |
Évaluation :

The staff is rude! Especially the manager. I moved to another storage company that appreciates their customers. I refuse to spend my hard earned money on a company that refuses to show appreciation.

Anthony l. | Premières impressions |
Évaluation :

Agent was very knowledgeable and personally took the initiative to show me several units when the original person that shows units was unavailable I did decide to rent a unit at the facility.

tony s. | Premières impressions |
Évaluation :

Service was great !,🤟

Yohanna H. | Expérience générale |
Évaluation :

I am so grateful for Micky Sayers. He was incredibly supportive at a stressful time, up to the day we moved out of the storage unit. He ensured that we were taken care of and was always responsive.

Yohanna H. | Premières impressions |
Évaluation :

Micky Sayers was incredibly helpful during our day spent at Uhaul. He turned a traumatic and stressful situation into a moment where we felt like we had real support. I am so grateful for his help.

twanisha w. | Expérience générale |
Évaluation :

I just didn’t like that they went up on the rent in 3 months

julier s. | Expérience générale |
Évaluation :

None

Marie R. | Premières impressions |
Évaluation :

very help full and quick service thanks guys

Princess A. | Premières impressions |
Évaluation :

This is my second storage at Uhal. I like the good security and cleanliness of the facility.

TETSU U. | Expérience générale |
Évaluation :

friendly stuff and easy access. reasonable price too. I will continue use rent truck by U hall near future.

Barbara V. | Premières impressions |
Évaluation :

Air conditioner not working facility was heated 89’ degrees outside felt same way inside..person showing me locker not aware of where it was went around several rows before it was located

Doyeun K. | Expérience générale |
Évaluation :

Unpleasant customer service 3 out of 4 times. Non-climate controlled units on the 1st floor are dark and poorly maintained, with difficult access to lofted units.

allison b. | Premières impressions |
Évaluation :

Everything went wonderfully

Lolita M. | Expérience générale |
Évaluation :

I had the throw away some of my furniture after founding rat droppings on my things

vernessa w. | Expérience générale |
Évaluation :

I turned. My trailer in early but they didn’t return any money for early turn! However they never told me that!!!

Maria C. | Expérience générale |
Évaluation :

I had to throw out all of my belongings due to rats living in my storage unit.

vernessa w. | Premières impressions |
Évaluation :

The facility is ok but that call center is horrible they give wrong information. Leave out important facts. For example you have to call certain facility to see if the have equipment for the hitch.

pedro c. | Premières impressions |
Évaluation :

In customer service the personnel was very polite and with good information about the storage and payment.

Anthony B. | Premières impressions |
Évaluation :

Very professional clean facility!!! Helpful and well informed staff. Five stars

Megan K. | Expérience générale |
Évaluation :

Average

robert r. | Expérience générale |
Évaluation :

I had a storage unit here for a couple of years and had a great experience. The staff here were always super friendly and helpful. I highly recommend this location.

Jongsoo L. | Expérience générale |
Évaluation :

Everything went as planned

Gaye B. | Expérience générale |
Évaluation :

I have a storage been for three years and when I went back to check it I have found that my foun were in my storage binI had mice droppings I had damage to property of clothing and comforters and pic

STEPHEN W. | Expérience générale |
Évaluation :

Only problems were some bathrooms packed toilet paper or were out of order.

ALEJANDRO B. | Expérience générale |
Évaluation :

The 3rd floor bathroom needs cleaning everytime I go there. There's either crap in the toilet or it's clogged up with crap then at times no bathroom paper , other than that everything is great.

tiffany n. | Premières impressions |
Évaluation :

I can only comment on my interactions with the UHaul representative,Lily; she was friendly, helpful, professional, and a tremendous problem solver, she is a wonderful representative of the UHaul Brand

Joseph B. | Expérience générale |
Évaluation :

Great service as always from these folks and professional demeanor overall. They recommended a great mover and made an arduous process seamless overall. Mickey runs a tight ship and is an expert.

Miguel P. | Expérience générale |
Évaluation :

The personal are not friendly at all and they stole my Money. If you have any question about my opinion please be free to call me at 917-471-3360.

crystal r. | Expérience générale |
Évaluation :

The only thing I had a problem was when you call and make you wait a long. Of time probably not the service was excellent

stephanie Ocacio m. | Premières impressions |
Évaluation :

Representative couldn’t assist me. Unfortunately, She had no clue on how to help resolve the issue.

patricia s. | Expérience générale |
Évaluation :

Staff was friendly and knowledgeable.

William C. | Expérience générale |
Évaluation :

Awesome staff , thanks for all. ,

Tyrone P. | Réservation |
Évaluation :

Great good

Brittany T. | Expérience générale |
Évaluation :

The storage facilities were easily accessible and clean! I would use Uhaul again!

seth d. | Expérience générale |
Évaluation :

Very bad customer service

Jean R. | Expérience générale |
Évaluation :

The staff are very unprofessional I would never recommend this U-Haul facility

Michael I. | Expérience générale |
Évaluation :

Just to let you know I'll be back. End of story thanks very nice place.

stephen w. | Expérience générale |
Évaluation :

One box is missing with a ROUTER in it. Micky, the manager charged for 2 months knowing I am only storing it for one month. He was rude, bullying to say the least. I listened to our original record

freddy g. | Expérience générale |
Évaluation :

I asked for a different unit and I was told it was available. After I load up I look at contract and my rate increase by 30$ or so. Mickey said if I don’t like the price I can unload and re load.

Adedayo O. | Expérience générale |
Évaluation :

I did not get to see the whole facility but the part that I saw was clean

Vanessa V. | Expérience générale |
Évaluation :

Customer service was poor as well as communication with customers

Jose G. | Expérience générale |
Évaluation :

I called the Grand Concourse Storage for a whole week and they pick up phone to answer me all they said was hold and never picked it up again and they stole my story and my private paper

Gbenga D. | Réservation |
Évaluation :

Excellent service

DANNY P. | Expérience générale |
Évaluation :

I’ve been a client for 4 years never missed a payment, on time. Never was I offered a free month, discount or anything. You guys don’t take care of your clients just want money.no loyalty to customers

ALENA N. | Expérience générale |
Évaluation :

I did not go to the facility and instead had movers pickup my Ubox for me

LynNita W. | Expérience générale |
Évaluation :

The site had excellent and friendly service. My only problwmis I had to climb stairs to reach my unit. Being a senior made it a little difficult. Nut we won't talk about the monthly cost ..

Non reviews have been submitted for this location.

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