Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall

953 évaluations

11911 North Frwy   Houston, TX 77060
(On I-45 S Feeder, 24 hour access - outside units and designated interior halls only)

(281) 445-1010

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(281) 445-1010

11911 North Frwy
Houston, TX 77060
(On I-45 S Feeder, 24 hour access - outside units and designated interior halls only)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very little contact with the gentleman because I was only dropping off but he was also pleasant.

Paul Anglin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farah Alam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUARIE SCOTT  |  Premières impressions 
Évaluation :
5

Thank you Mrs Patricia 😘

JAMES HADNOTT  |  Premières impressions 
Évaluation :
5

Todo excelente agradecido con su servicio muchas gracias

ABEL Ramor 
Évaluation :
5

Bien

orlin nunez 
Évaluation :
5

do not know everything was good condition cleaning and everything

HECTOR SANCHEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricka boone  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaylon Williams 
Évaluation :
5

The staff was always professional and courteous

Tremaine Theriot  |  Expérience générale 
Évaluation :
3

Charges on my account that don’t belong and haven’t got my refund yet

Felicia wright  |  Expérience générale 
Évaluation :
5

The manager was beyond helpful and I would recommend this Uhaul to family and friends.

Brian Anthony Marek  |  Expérience générale 
Évaluation :
2

My biggest problem was I had a storage container for 2 years and needed a 2nd container for 7 days instead of U-Haul prorating they charged me $114… And the second problem was my daughter’s husband purchased an expensive TV; the storage container had a leak in two places due to the sprinkler systems… They refused to cover the damages… The multi-billion dollar corporation refused to take responsibility…

PAULA MITCHELL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolina Pereyra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon Finn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prog Leasing,LLC  |  Expérience générale 
Évaluation :
5

J Walker was soo pleasant and helpful

Gloria Hightower 
Évaluation :
5

Other than providing us with bullet proof tires, you did just great . My Lord shot me down with a flat tire which wasted my HOLE day and monies, act of GOD huh?!

Maurice Jugran 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylar Stephenson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintin Branch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilian Trammel  |  Expérience générale 
Évaluation :
1

YOU SHOULD PRORATE MONTHLY PAYMENTS WHEN CUSTOMERS MOVE OUT EARLY. NOT FAIR!

Alex St. Louis  |  Expérience générale 
Évaluation :
5

Moving in was super easy and the GM was more than helpful and welcoming.

DOMINQUE GODLEY  |  Premières impressions 
Évaluation :
1

They over charged me on miles don't go there they high as fuck

Jakobe Webb 
Évaluation :
5

Bien

VICTOR ESCAMILLA  |  Expérience générale 
Évaluation :
5

Had a problem with the truck, gears not shifting to reverse or park. When I called road side assistance they were ontop of it every second trying to help me out. When the mechanic came, he told me that the truck was fixed temporarily. I think that's a safety issue. Other thank that, road side assistance was 100 percent helpful!

Jonathan Guswel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL PEREZ SIERRA  |  Expérience générale 
Évaluation :
5

Omar and shamrien were very helpful. I definitely recommend coming here.

Shakia Johnson 
Évaluation :
5

Fantastic customer service and quick rental.

TYRONE BROWN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRYSTAL WILLIAMS  |  Expérience générale 
Évaluation :
4

No parking

Jonathan Villatoro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Polanco De Leon 
Évaluation :
3

Maybe not change the drop off location of the U haul that was selected in the reservation.

Cameron Taterka 
Évaluation :
5

Not really

SULON NYANU  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA BALLOU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan High  |  Premières impressions 
Évaluation :
1

I was not given my deposit back from Patrick C., I gave her 100$ cash and I was charged 70,13$ on my card. She claims I didn't give her the 100$ cash. I've been calling all week and she has not been in, well at least that's what I'm being told. So I want to file this as an complaint. I have all the information on the paperwork, which I don't understand why I cannot get my deposit back.

David Cortez 
Évaluation :
5

Not take more money out of my account

Bobbi Hull 
Évaluation :
5

Not helpful in finding keys. When vehicle was returned I explained my personal car keys had fallen to floor when I was driving and that I heard them when they hit the floor. I was told the worker in back would look for them and I would be called back. When called back I was told keys were not found. I explained I would back track which I did knowing my keys were in the rental van. I was also told that I could come and search the van. I returned and my 15 yr old God daughter pried the keys from under the red metal box behind the seats. I just feel like I did not receive the best customer service/assistance in this situation.

Evelyn Mcwilliams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIXON MOTORS  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Carlos Luque 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JaNet Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lessing Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL VIZCAINO 
Évaluation :
4

Rien

SHELIA MCKNIGHT 
Évaluation :
5

When I arrived to pick up the truck, and to drop it back off, I was in and out in approximately 5-10 minutes.

Lavedia Spicer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar Gallardo Olvera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Ruiz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UVALDO PIZANO-GARCIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elery Narcisse  |  Expérience générale 
Évaluation :
5

Mrs. Campbell was very kind and helpful. I would recommend anyone looking for a storage unit to check out this location

Woodrow Barrett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVIN CHARLES J GREEN  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler Harvey 
Évaluation :
5

Very friendly and very helpful 🙂

Herbert Tunsel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickenzie Hall 
Évaluation :
3

Truck cut off twice and it didnt wanna accelerate

Kierra Livas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lessie Coleman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN GIBBS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse villatoro 
Évaluation :
5

Good job

Prasanna Wicremaarachchi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aundria Edwards  |  Expérience générale 
Évaluation :
5

Merci.

Heather Joubert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vera harps 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latosha McCardell 
Évaluation :
5

The gentlyat the counter was just simply superb!

NdifrekeAbasi Atai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia Woods-Pete 
Évaluation :
1

Gave me a vehicle that the battery went dead, and it took a minute before I can get it to go and roadside service is ridiculous

Martha Hawkins 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Casey Battiste  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakeisha Morrow 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jazmine Cannon  |  Expérience générale 
Évaluation :
5

Friendly, professional, clean, great staff!

Loran Bailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakiesha Morrow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Hall  |  Expérience générale 
Évaluation :
2

I don't know who's involved where at what time except specifically when I was at the store, so let me start with the entire rental process was frustrating. I logged on, made a rental for a location for a 24hr rental on Wednesday for Saturday, I then get a call on Thursday from someone stating that they need to move my rental to another location to meet my needs. I of course approve it and they give me the address. Then Friday I get a call from the new location and they confirm the reservation for the following day. I then get another call from the location later on stating that they would not be able to meet my needs that they didn't have a cargo van and the first one they were suppose to get wasn't going to be till after noon (my reservation 9am) and wanted to move me yet again to ANOTHER location. I instead asked instead of moving to another location can you bump me too the 10' small box van for the same price as the van with the same mileage rate. Caller said that was fine and things were set. I then get another call in the latter part of the afternoon to once again confirm my reservation, however what was being read back to me was not correct at all and sorta had to talk through it and get it all straightened out because supposedly the notes were a mess. Fine, we get everything straightened out everything appears good to go, its a 9am Sat pu and 9am Sun drop. At some point in time either Thursday night or Friday morning I logged in to check everything because the change of location had been done over the phone. I wanted to verify pu address, hours of service, and pu and drop off times. When i saw the HOS were different I opted to change the reservation for a earlier time ( initially noon sat too noon sun because of other locations HOS), i changed it too 9am sat too 9am Sun for a 24 hr rental. At some point in time between the phone calls of verifying everything for Saturday I notice someone changed the reservation times too 0830 sat and 11 something sun making it more then a 24 hr rental which would've made it a 2 day rental, costing me more money. Instant red flag, was this a honest mistake or was someone trying to charge me more money. Then Saturday morning I show up for my rental and Patricia Campbell, the General Manager, is checking me in, reviewing everything and then ask me how many hours do i need the vehicle for. I told her the reservation is a 24hr rental I'll have it back at some point and time before 9am Sunday. She then informs me that the location is to small and that they don't allow rentals for more then, I believe she said 4 too 8 hours. She then tells me to take her card and to call her if I don't believe I'll have it back before 5, and she will TRY and work something out for me. I asked her if it was a cheaper rate if i rent it by the hour vs by the day, she said it was not. The entire time I'm thinking, then what's it matter if I'm paying a 24hr rental rate, I get it for 24hrs, if I have it for more then 24hrs, i pay a additional 24hr rental price, plain and simple. If this location does not allow 24hr rentals, why is it a option on the website, why was that not brought up in any of the "verification" phone calls on Friday, since I initially did the reservation as a 24hr rental. Needless to say I did manage to get the truck back by 5pm Saturday, which brought me to the best part of the entire rental process, turning the truck in and washing my hands of everything. I will say though, that the gentleman and young lady I dropped off to Saturday afternoon, were pleasant and I would probably have no issues working with on a future rental.

Kristopher Moore 
Évaluation :
5

A huge thank you to Earl and Taylar they were amazing

fwanee Holland  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jada Craft  |  Premières impressions 
Évaluation :
5

Earl and Taylar were excellent and helped my family with ease. It was so peaceful

fwanee holland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linette Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tunisia Lamark  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry Anderson  |  Premières impressions 
Évaluation :
5

This location is doing a Wonderful job. Thank you.

Patrice Richardson 
Évaluation :
5

LOVED YOUR REWARDS AND YOUR PAYMENT PLAN. TUTUTU. I I'M A SENIOR AND NEED AS MUCH FINANCIAL HELP AS POSSIBLE. GOD SHOWS UP RIGHT ON TIME❤️❤️❤️

Aundria Edwards  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yasmin Noor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patriece Miller  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

IRENE TOBIN  |  Expérience générale 
Évaluation :
5

Give Walker a raise, I received great customer service from him!

Mary Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKERA HORNSBY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cythina Jones 
Évaluation :
5

The young woman who assisted me was a pleasant person. A really supportive young lady. She answered all my questions and guided me through my first time having to rent storage.

ROSE RYES  |  Premières impressions 
Évaluation :
5

Just keep doing what y’all doing

KEISHA PINKNEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qubion Bates  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CLARISSA MALVO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Evans 
Évaluation :
5

Clean and great condition

JAZMINE GUZMAN 
Évaluation :
5

Great Location recommended to friends and family

Tylise Farrior 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Sosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny Garcia 
Évaluation :
5

Good service and good clean place

Eduardo Vega  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Sams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB SANDERS 
Évaluation :
5

The manager was Great!

stafford fontenot  |  Expérience générale 
Évaluation :
5

Awesome place. Been Uhaul customer since 2007. Never had any issue.

SHAKEEL RIAZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenis Vallery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isaiah seraille 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma Brown  |  Expérience générale 
Évaluation :
5

Absolutely nothing! If you change anything, a lack of excellence will be the result. Customer service was knowledgeable, approachable, relaxed. Friendly and helpful from start to finish. The environment was somoeaceful and clean. The truck, we'll, I had to monk h myself! Did they wax the floors off the truck? It was such a. Eautiduk experience! Th e ride was comfortable. Try this place. You will be as surprised and pleased as I was. Plus, they have storage! I also would feel comfortable using their storage becaus if they take such good care of the truck and the space, I can imagine the same excellence goes for the storage.

Vivain Gathright 
Évaluation :
5

Stop charging for mileage

Daejanique Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorenzo Foster  |  Expérience générale 
Évaluation :
5

Best Uhaul facility ever

stevanna simmons  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles freeman 
Évaluation :
5

Very courteous and knowledgeable of all products

tina mchenry 
Évaluation :
5

Keep that pleasant smile and that beautiful attitude

Bonita Dozier 
Évaluation :
1

Who picked up the truck and what method of payment used. What is your verification procedure? Arcelia.love@gmail.com

ARCELIA LOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN CLAYBORNE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shanna dunn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni Jones 
Évaluation :
5

Everything was very good up until the end when I rented a uhaul truck at the time of drop off front desk young lady told me to drop off on other parking across from uhaul and security guy was not happy and said I was NOT ALLOWED TO PARK THEIR!so I had to go park at same parking I picked up but next time front desk workers need to inform renters with the correct info.Thanks so much U-haul,if needed I will use you guys again!😊

Melissa Ramos  |  Expérience générale 
Évaluation :
3

Inform customers of acceptable payments options When they call to reserve vehicles So they will know before they arrive to pick up rentals

Bridget Pugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda Broussard 
Évaluation :
4

My information is on the contract. I wish I was contacted before being charged unrightfully. The gas was less than 1/4 and that's where I put it. Glad I called to verify my final charges in hopes that this overcharged matter will be resolved soon

THECALA TAYLOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan ivan  |  Expérience générale 
Évaluation :
1

I rated my experience poor because my storage was infested with roaches. Although the staff was very friendly no one wants roaches in their belongings.

Christy West  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April McDowell 
Évaluation :
5

It was first time getting uhaul and i was extremely confused because i didn't know the process but customer service girl name Taylor made it very very easy for me. She was professional, friendly and helpful. I wish every company have experienced staff luke her.I loved my first experience with Uhaul because of their thumbs up customer service.

YASIR AFZAL 
Évaluation :
2

Le client n'a pas laissé de commentaire.

OSCAR RAMIREZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Washington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakeytha Williams 
Évaluation :
5

From day one the staff was very helpful to me and when you're stressing with a move across town, it helps to deal with friendly staff. The manager at the beginning was a nice fellow, I see he's gone now, but the new manager I dealt with was Patricia Campbell and she was fantastic! one evening I couldn't get into the building my card was acting up lucky me she was in the office she saw me and she stopped her paperwork to help me get into my storage unit. Keep up the good work!!! ** On a negative note to the company .... the pricing of the units are getting a bit too expensive** . that's why I closed my unit, but I was a happy customer!

silvia burleson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELIA MCKNIGHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE FIELDS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jazmyne Hailey 
Évaluation :
5

Since it's summer time offer some bottle of water. People will need it when moving in 90 degree heat.

Eric Ray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina Burton  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Drake  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luzy Saenz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeMarcus Hubert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

madeleine aria 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda harrell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Oldham  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chriscynthia Sampay  |  Online Move In 
Évaluation :
5

Excellent help

Juana Cerda 
Évaluation :
5

Excellent help..

Juana Cerda 
Évaluation :
5

The attendants service was impeccable 👌

Jigsa-Michael Ereti 
Évaluation :
3

Truck needs maintenance.

Jasmine Hall 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew McHenry  |  Expérience générale 
Évaluation :
2

Because uhaul keep my money

delorise jones  |  Expérience générale 
Évaluation :
5

Didn't like idea that I lost my money

delorise jones 
Évaluation :
5

Wonderful experience and friendly staff!

Charmagne Coston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Hall  |  Premières impressions 
Évaluation :
1

Being overcharged for not filling makes you put gas in. But if you happen to fill more than what's required is a problem because there is no reimbursement for over filling. This is a problem because gas is expensive and times are hard. Not only does uhaul over charge but they screw you in the end by trying to fill the gass you used. Just a another story of greedy companies nickle and dimeing their customers.

Christopher Green 
Évaluation :
5

Trucks need repairs

Patricia Hall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Cantu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA MEADOWS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald Holmes  |  Expérience générale 
Évaluation :
3

The first truck that I received has a whole in the roof of the truck and it started raining so puddles of water was dripping and soaked some of my furniture and home items as I was transferring them from my home to my storage facility. Also, after I got that corrected and covered by the customer service representative then, he mistakenly provided me the wrong and incorrect receipt for another customer! I was so confused about it!

Tonja Adams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IRENE DIXON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene Dixon 
Évaluation :
5

Everything was good and on point the agent that helped me was very helpful and knowledgeable about everything

KEISHA PINKNEY 
Évaluation :
5

The agent that help he was very nice and helpful and he answered all my questions and concerns that I had

KEISHA PINKNEY  |  Premières impressions 
Évaluation :
3

My drop off location was wrong and I had to pay to leave the uhual in another place so they wouldn't charge me 3x the price I payed. I had to struggle with the people from customer service where they kept sending me to different departments and it took them more than half and hour so I was able to drop off the uhual to its location.

REBECA VALDEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO QUINONEZ 
Évaluation :
3

the guy that was near the closing time of this store needs to be more customer friendly, he didn't care if we needed some assistance, he just wanted to close the store and leave.

Juan Ailloud 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dexter Ross  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN FRANSAW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dexter Ross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO QUINONEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAJADA TOBIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Clark  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIAN LAGUNAS  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

IKECHUKWU ANIELOZIE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kwameshia Smith  |  Online Move In 
Évaluation :
5

Everyone was great and so helpful, I appreciate all that the I-Haul has done for me and my family. I do want to say Thank you to the whole team. I will use them any time. Katherine Diggles

Catherine Diggles  |  Expérience générale 
Évaluation :
5

Not only do I NOT have any complaints about the facilities, I would be remiss not to applaud the excellent and genuinely friendly customer service reps that made my rental time with them extremely enjoyable! Nothing but the highest praise!

Andre Washington  |  Expérience générale 
Évaluation :
2

The only complaint that I have with you all is that when moving out it should be a prorated rental instead of making a person pay the whole month especially elderly people that is on a fixed income. If this would have been explained to us at the time of moving my mother from Newport News Va to Humble Texas I would have NEVER expected that free month of rent from you all. And when I called I'm still waiting on the General manager to call me back her name is Patricia.

Lorrie Jackson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Hall  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIERRA HOWARD  |  Expérience générale 
Évaluation :
5

Quick and easy service. Sales person had outstanding customer service skills.

Ann Parish  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quintina Moore-Caraway  |  Premières impressions 
Évaluation :
5

I had a wonderful experience on Saturday morning with both ladies working there

byronica jackson  |  Premières impressions 
Évaluation :
5

I've used U-haul for storage needs on and off for over 10 years and have never experienced any problems. Patty is very friendly and customer oriented while keeping with the company's policy. I really enjoyed all interactions I had with her. If I need to use storage facilities again, I won't hesitate using U-haul's.

Magdaline Harris  |  Expérience générale 
Évaluation :
1

Don't rent the storage out because of a dead rat in my unit Thank you!

Catherine Williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikisha Allen  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawana Edwards  |  Premières impressions 
Évaluation :
5

N/a

Ashley Mack  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALICE STRONG  |  Expérience générale 
Évaluation :
5

Excelente

David Diaz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny mireles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javonte Theall  |  Premières impressions 
Évaluation :
5

Patricia es una excelente persona muy amable deben tener más personal así en los años pasados todo el personal en grosero

JORGE ALBERTO MALDONADO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffeny Callahan  |  Premières impressions 
Évaluation :
5

Ms. Patricia was awesome and gave me a great deal.

Shantell Culton  |  Premières impressions 
Évaluation :
5

The staff at this u haul place were very welcoming and helpful check in time was prompt even thought I had to change storage this facility made that transition easy this my second time using this very clean and friendly facility will continue to use it even if it means driving a few extra miles all I can say is thank you

TRACEE GOODEN  |  Premières impressions 
Évaluation :
5

I don't know where to start, but whoever put Patracia in charge is pure GENIUS! She is caring understanding sweet and helpful. I had such a wonderful experience and if I ever need the services ou UHAUL or someone else does I will definitely refer them to this location 

Chessica McMurry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art Soto  |  Expérience générale 
Évaluation :
4

Overall, great experience, except actual move-in. I have a unit already there, and I'm transferring to a bigger one, keep both for one month. I got the bigger one reserved, then went to go fetch my belongings from San Antonio. I arrive with a trailer full and there is no record of my reservation. The GM over the phone takes me for all the money I have to pay down the balance on the old unit before she will redo the reservation and let me unload. Felt rather used when I was most desperate, but other than that, outstanding service.

DAVID MCCOY  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reneka Mcqueen  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Caren Muniz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIKA HAMPTON  |  Expérience générale 
Évaluation :
5

S.O.

josh williams  |  Premières impressions 
Évaluation :
5

The Best I had ever came across the whole experience was easy I really don't have words right now

maria guzman  |  Premières impressions 
Évaluation :
2

My unit was vacated without my knowledge no one called me the day of or day before to try to tell me anything

Sherniqua Banks  |  Expérience générale 
Évaluation :
5

Great location and staff

Lela Thorns  |  Premières impressions 
Évaluation :
5

A big huge thank you to Patti! She made everything so much easier for me! Very friendly but professional and took care of everything I needed and answered all my questions. Would highly recommend this Uhaul facility!

Honey Wesley  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Falon Williams  |  Expérience générale 
Évaluation :
5

Kind people working there always. Clean facility, bathrooms were always clean too. Not much parking inside the gate when unloading, and parking for non-unloading people.

MAHLYNN BLACKBURN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIKA HAMPTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Clark  |  Expérience générale 
Évaluation :
5

The staff was very helpful

TONJAU WYATT  |  Expérience générale 
Évaluation :
5

The staff was very, very helpful in assisting me with my needs. I would recommend the Greenspoint location to anyone who has need for storage.

Sharon Hyder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Sanders  |  Expérience générale 
Évaluation :
3

Sometimes was TOO HOT,NO AIR.EMPLOYESS VERY NICE TO ME .

MONICA GARZA  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricardo Gonzalez  |  Expérience générale 
Évaluation :
3

They didn't have my storage unit available when I got there after moving 1000 miles from Florida

charles carson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Shepard  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIAN HENRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Allen  |  Expérience générale 
Évaluation :
5

The 2 young men yamon & Keyshawn was helpful with every question an was respectful love the hospitality

ERICA BUTLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Hawkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Campbell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha Hudson-Manning  |  Expérience générale 
Évaluation :
5

Zack the manager and the entire staff are wonderful people, always friendly and so helpful.

CORINA CLODITT PADILLA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONJAU WYATT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maico Fonseca  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark Plenty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike watson  |  Premières impressions 
Évaluation :
5

Very professional and helpful. Keep him

glanetta thomas  |  Premières impressions 
Évaluation :
5

Lilian was very helpful and tried to do all she could to help us, unfortunately they didn't have a unit the size we needed but we got a unit.

JACLYN HERNANDEZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNIE BELL CLARK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila Mckoy  |  Expérience générale 
Évaluation :
3

Overall, my experience was good; however there was one associate that I could tell didn't have a lot of patience and got very irritated at all my significant other's questions. My significant other even stated that he liked your black employee much better who is as much more friendly and accommodating!

Sandra Monk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL SAYLES  |  Premières impressions 
Évaluation :
5

Worked perfectly

Jonathan Robinson  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gilbert Montalvo  |  Expérience générale 
Évaluation :
3

Helpful and Convenient no issues

JENNETTE GROSS  |  Premières impressions 
Évaluation :
5

Zac was awesome he was by himself with a store full of customers and he took care of everyone he was very funny friendly and helpful. Even when problems arise he didn't let it get to him he kept a positive attitude and still gave great customer service

Brandon Bell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joeyl Anderson  |  Expérience générale 
Évaluation :
2

The young lady that helped us was great. Service elevator was out when we moved made it very inconvenient with oversized furniture had to use the stairs from the 3rd floor to get a king size headboard down 3 flight of stairs not easy. Was moving to Austin, TX so there was no waiting for us

Trenice Myers  |  Expérience générale 
Évaluation :
4

My name is TOSHIA GRIFFIN MY NAME IS WRONG.. CHRISTIE WAS EXCEPTIONALLY KIND AND HELPFUL!!! KALIAL WAS FRIENDLY AND POLITE AS WELL... CHRISTIE WENT ABOVE AND BEYOND TO GET MY UNIT DONE AND MAKE SURE WE HAD ACCESS LAST NIGHT... THANK YOU.. I PAID AN EXTRA 25 BUCKS VS GOING TO ANOTHER FACILITY BUT HEY THE SERVICE & COMPASSION WASWORTH IT...

Toshia Griffin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILVIETTA WOODS HARGROVE  |  Expérience générale 
Évaluation :
5

Your service was very Good. I will use your service in the future. Elvin and Ann

ELVIN FRANKLIN  |  Expérience générale 
Évaluation :
5

They were wonderful people 😘😘😘 Thanks y’all

Jacqueline Daniels  |  Premières impressions 
Évaluation :
5

Great customer service and communication !

Chanel Rogers  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Venessa Manning  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ericka Hudson  |  Expérience générale 
Évaluation :
3

I just wish you didn’t have to pay an extra fee to use garbage

Jose Varela  |  Expérience générale 
Évaluation :
5

Staff was awesome

Mario Vela  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyna Guardado Barahona  |  Premières impressions 
Évaluation :
5

Fast Good Service , I like it so far...thx.

Nydree Smith  |  Premières impressions 
Évaluation :
5

I was so pleased with facility very clean the people who work there were very nice and helpful i would recommend this U Haul storage to my family and friends

cindy brownlow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Shepard  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinidad Hernandez  |  Premières impressions 
Évaluation :
4

Wished my rates were locked instead of increasing especially during the pandemic.

Chitpraseuth Soukhaphonh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Libby Washington  |  Premières impressions 
Évaluation :
5

Thanks for addressing the issues and making it a great move

Cary Prenevost  |  Premières impressions 
Évaluation :
5

They are very professionals Help me and everything They answer all of my questions

Jorge Castorena  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peggy lee  |  Expérience générale 
Évaluation :
5

Zachary was professional, kind, and friendly. As a General, his commitment to service is hands down. Thanks for caring enough to make sure my need was met.

carolyn guillory  |  Expérience générale 
Évaluation :
5

Everyone was nice and well mannered

nakeisha burke  |  Expérience générale 
Évaluation :
5

I have been at this location since 2001. There have been numerous managers here, some not very good or friendly. Zachary and his new staff are really improving the building by keeping it a lot cleaner. They are always there to assist me which I feel very good about. I don't have any uncomfortable feelings when going up there by myself. Being an older person, that is very important to me. Thank you for Zachary and staff.

ELSIE PARRIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantella Murphy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Lindle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott Mcluskie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Bolanos  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON WINSTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Bazen  |  Online Move In 
Évaluation :
5

The staff was very helpful and friendly the facility was very clean i would recommend my friends

cindy brownlow  |  Premières impressions 
Évaluation :
1

They stole my stuff I was told to pick up it was stolen

Deshawn Crew  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Gallow  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE WILLIAMS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISON WINSTON  |  Premières impressions 
Évaluation :
3

The only reason I think facility staff wasn’t helpful was because one day I went there late and I thought that I had access to my storage any hours and the guy that was there that night screamed at me in a very ugly way and the way he looked at me I didn’t appreciate it other then that the other staff members were good

Karina Colato  |  Expérience générale 
Évaluation :
5

Customer service was great!!!! Thank you

nakeisha burke  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA MARTINEZ-ESPINOZA  |  Expérience générale 
Évaluation :
5

The staff was very professional and courteous to me and my family doing our time of bereavement and me and my family thank them very much the Peterson &Stephens family.

TONYA PETERSON  |  Expérience générale 
Évaluation :
5

My name is Billy not Dilly

Billy Wheeler  |  Premières impressions 
Évaluation :
5

No comments at this time. Thanks

Ronald Roberts  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joyce Daniels  |  Expérience générale 
Évaluation :
1

The staff is very rude. I've had one encounter with a young lady she was very nice. Zachery the manager is very rude, and told me I was lying when I told him I had never received a card to get into the facility. Then he looks in the system and still doesn't acknowledge that he's wrong.

Brea Smart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON NADIE  |  Expérience générale 
Évaluation :
5

Assuming the agreement is understood as stated about the 1st payment due 10/13/21, I'm good.

Chris Lawson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER PRITCHARD  |  Premières impressions 
Évaluation :
2

This new group of people that you have in there now harass me call me 50 times a day Not only was it the ladies but it was that man they argued with me none of them were professional enough I would have left my things in the storage if it wasn't for that so no I wouldn't recommend them to anyone make sure your people are well trained with customer service that means the boss is well that's over them because he kept getting smart with me

wendy mccoy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

miguel gustavo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHIKA HARRISON  |  Expérience générale 
Évaluation :
5

Great facility

william mccculloch  |  Expérience générale 
Évaluation :
3

The general manager is not knowledgeable concerning policy for Uhaul. He likes to argue with customers and could not produce the policy concerning locks cutting locks. Very unprofessional.

Debora Carr  |  Expérience générale 
Évaluation :
1

My unit had rips in the ceiling material which allowed my items to get mold. When asked about it by insurance company, they proceeded to say roof is metal. No one was talking about the outer roof. The discussion is about the inner ceiling where items are stored. I have stored items at U-Haul facilities for years and never had this happen. You would think the company would compensate or assist in compensation for your loss. No. Instead they bill you for another month and call it abandonment when you tell them you already moved out on the same day you left. But instead I get annoying calls and emails demanding payment when I no longer used unit. I had no lock on unit further occupying. The items that were in there were molded items that no one would touch. My movers wouldn't touch them per their policy at all and I wasn't able to either. The manager was told this and still chose to continue billing as if unit was still being used with a lock. Then they ask you to come in to sign abandonment paperwork. What abandonment? I told you I moved out over a month ago? I will never use U-Haul again!

Stacey White  |  Expérience générale 
Évaluation :
5

La verdad el personal es super amable

linda calix  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ruben Munoz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eva nemmons  |  Expérience générale 
Évaluation :
5

This Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn't Have Any Understanding . The Staff Is Great

katresca stewart  |  Expérience générale 
Évaluation :
3

We checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.

janeisha boudreaux  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Gillums  |  Premières impressions 
Évaluation :
5

Thanks for providing great customer service!

Jeremy Lee  |  Expérience générale 
Évaluation :
4

It was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get in

Kenneth Satterwhite  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDREKIA REED  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Thomas  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Drake  |  Premières impressions 
Évaluation :
5

The manager is very nice and polite. I needed to rent a storage and it was very easy.

Guadalupe Serna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Javier Ortiz Urenda  |  Expérience générale 
Évaluation :
2

Checking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.

KAMESHIA GUINN-PIPPINS  |  Premières impressions 
Évaluation :
5

Wonderful staff

shawnedria Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC ELDRIDGE  |  Expérience générale 
Évaluation :
5

I really recommend this place as safety and comfortable

yunia Alvarez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY BUSH  |  Premières impressions 
Évaluation :
5

Victoria my agent was very nice and helpful.

Debora Carr  |  Premières impressions 
Évaluation :
4

The only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.

Dennis Jones  |  Expérience générale 
Évaluation :
5

todo muy bien excelente

Isis C Sanchez  |  Premières impressions 
Évaluation :
4

threre was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.

victor perez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie Haymore  |  Expérience générale 
Évaluation :
1

The new management is horrible with customer service

Shantez Lewis  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawana Edwards  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.

Mary Ramsey  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesus Quintero  |  Online Move In 
Évaluation :
5

On The Money

willie smith  |  Premières impressions 
Évaluation :
5

Merci.

Childress Simmons  |  Expérience générale 
Évaluation :
5

They are amazing!!!!!

Shantez Lewis  |  Premières impressions 
Évaluation :
5

Jamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!

Erial Henderson  |  Premières impressions 
Évaluation :
4

The staff there is the best!!

isela oyoque  |  Premières impressions 
Évaluation :
5

Meet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don't just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.

LOURINE DAVIS-COOK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE STRONG  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Breana Riggins  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful The manager is exceptional

Robert Ferguson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william mccculloch  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OLIVIA LOFTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudelle Brown  |  Premières impressions 
Évaluation :
5

Krystopher was very helpful and above, I will continue to do business with him.

Lisa Shaw  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley Simmons  |  Expérience générale 
Évaluation :
5

The staff are very polite and helpful Thank You

Venessa Manning  |  Premières impressions 
Évaluation :
5

I had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...

Angelina Babineaux  |  Expérience générale 
Évaluation :
5

New to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank you

Robert Ferguson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree Dominique Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherika Richard  |  Expérience générale 
Évaluation :
5

After I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!

Syberlee Holland Mayfield  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Rodriquez  |  Expérience générale 
Évaluation :
1

staff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer service

Talicia Brooks  |  Premières impressions 
Évaluation :
5

Krystopher was a great help! I’ll be coming back

Brea Smart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE GASCA JIMENEZ  |  Expérience générale 
Évaluation :
5

Great staff shoutout Chris . Clean and maintained building

Raven Coffman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy Miller  |  Premières impressions 
Évaluation :
1

Bridget the managee is a mess and unprofessional

Marina Vargas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

noel martinez  |  Expérience générale 
Évaluation :
4

Move in went very smooth and easy with the equipment provided there to take from truck to storage unit.

STEPHANIE BURLESON  |  Premières impressions 
Évaluation :
5

I felt confident my "treasures" would be safe and I was able to check on them whenever I wanted to. The staff were always friendly and I would recommend this facility to anyone. That's why I stayed for 20 years. Thank you, U-Haul!

VALERIE HAYHURST  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila Mckoy  |  Premières impressions 
Évaluation :
5

The employees at the Greenspoint location off I 45 and the beltway went over and beyond to help me with me needs. Good group of people over there. Thank you and I will use again if warranted.

Leland Golden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAngela Davis  |  Expérience générale 
Évaluation :
1

The customer service from the woman was horrible I tried to put my stuff in my storage she told me that my Storage was locked Because I didn’t pay on the seventh even though I’ll call and say that I was going to pay on the 16th of this month and I always pay my storage late I which Bri was there The young lady was unprofessional

Raquel Woodson  |  Premières impressions 
Évaluation :
5

Khrystopher Brooks went above and beyond to help me from greeting me til the very end of my concerns and answer all my questions without feeling frustrated. I am more than grateful for all his help.

Maria Quintanilla  |  Premières impressions 
Évaluation :
5

If I ever need a storage facility I would return to Uhaul. Everyone that worked there was always nice and helpful. Me and my husband were there with our baby one day and it was hot outside, We were re organizing everything in the unit to make romm for more things. One of the people who worked there actually said she saw us on the camera and brought bottles of water out to us. We couldnt of asked fo a better place to store our things until our home was ready. Merci

Aleshia Oneill  |  Expérience générale 
Évaluation :
5

Stellar

carolyn guillory  |  Premières impressions 
Évaluation :
5

Jamal helped me out, he was very pleasant and well spoken. Very professional

Jamarr Calhoun  |  Premières impressions 
Évaluation :
5

The service was excellent and its a pleasure to share my satisfaction

reginald guillory  |  Premières impressions 
Évaluation :
5

The staff was always friendly and helpful!

Zelma Landrum  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES MATTHEW  |  Expérience générale 
Évaluation :
1

I did not like how over the years the price went up. I was a very loyal customer and never had a late payment. Also bugs were discovered in the room on more than one occasion.

BROOKE CHAVEZ  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Clark  |  Expérience générale 
Évaluation :
5

The last that helped me was great, thank you very much.

quentin robinson  |  Expérience générale 
Évaluation :
5

Staff is GREAT !!!

isela davalos-oyoque  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn Gilliam  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabatha Stuckey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook Clark  |  Expérience générale 
Évaluation :
5

Ms. Bree is very nice and professional. She is the manager at this location. She assisted me with my climate control storage space. I recommend this storage unit.

Tonya Cheris  |  Premières impressions 
Évaluation :
5

Thanks Bree! You have been the best and thank you for all your help and kindness! Take care!

Nancy Salmeron  |  Expérience générale 
Évaluation :
1

It was horrible, the facility is not secure at all. The gate is always open for anyone to walk in and any hour of the day and night. My storage unit was Burglarized They took so many valuable items and the clerk said he had no idea what to do. Horrible. I moved out my unit days before rent was due and they are calling saying my rent is due. This has been the worst experience of my life.

Ashleigh Curry  |  Expérience générale 
Évaluation :
5

Great customer service! I was greeted with a smile by a lovely funny lady at the desk. She was kind and didn't hesitate to answer my questions.

Tabatha Stuckey  |  Premières impressions 
Évaluation :
5

This team did an excellent job with helping me out find some space

David Golston II  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

erica williams  |  Expérience générale 
Évaluation :
1

Staff had to be constantly reminded that I had abandoned my unit. They verified it but I was still harassed month after month. Bad news for seniors!

GLADYS STEWART  |  Expérience générale 
Évaluation :
5

Ms. Bree, is a step above and beyond, she's fantastic!!

DAVID L. THORNE  |  Expérience générale 
Évaluation :
2

The manager Bree Forbes doesn't need to be over anything. Horrible customer service. I pray I never have to back over there if she's still the manager

Pamela Gray  |  Expérience générale 
Évaluation :
3

N,a

Caterra Mason  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Thanks

LaShonda Morgan  |  Expérience générale 
Évaluation :
5

I enjoy this U-Haul place, they have great employees and a great team leadership and Management. They are always helpful and so sweet. Make you feel important and respected.

Catherine Diggles  |  Premières impressions 
Évaluation :
5

They was nice and very helpful I will tell people about this U-Haul place and for them to bring their stuff to do you know if they are moving

KENDRICK SHORTS  |  Premières impressions 
Évaluation :
5

My moving with Uhaul was horrible. Without any doubt. But my checking in to this location and talking to Bri. The team Leader. Was AMAZING!!!!! SHE HELPED ME KEEP FAITH IN TRUSTING IN UHAUL!

Pablo Delgado  |  Premières impressions 
Évaluation :
1

Will never recommend or use this storage again

Tra King  |  Expérience générale 
Évaluation :
5

Storage was great.

allen williams  |  Expérience générale 
Évaluation :
5

I forgot the lady's name that showed & assigned me storage unit #4013, but she was very helpful.

Danielle Vega  |  Expérience générale 
Évaluation :
1

It was supposed to be 24 hours but I couldn’t get in the gate at 10:20 p.m

Trent Janice  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

LaShonda Morgan  |  Premières impressions 
Évaluation :
5

Thank you for having such a caring and friendly staff. The 2 lady's that were in the facility were very helpful. Service was awesome! I will recommend this location to family and friends.

erica williams  |  Premières impressions 
Évaluation :
5

Bree is amazing. I highly recommend this place.

Bret Gustin  |  Premières impressions 
Évaluation :
5

I was warmly greeting with professionalism and politeness

Helen Pradia  |  Premières impressions 
Évaluation :
5

Thank you...The Staff and Management Mrs.Bria were Outstanding...Courteous..and very professional..I really appreciate the opportunity all you done for me.Thankyou..

Rosa Wilson  |  Expérience générale 
Évaluation :
5

Bri was the Pinnacle of service. I went in there looking for a storage unit not only did she help me out but she also gave me a month free. She is a model employee, and just all out friendly

matt cherry  |  Premières impressions 
Évaluation :
5

Very clean. Staff was courteous and helpful. Highly recommend for storage and truck rental.

Stephanie King  |  Expérience générale 
Évaluation :
5

The rates were higher than what I was use to paying, but maintenance, access, security & well lighted and staff friendly will cause me to recommend this U-Haul Storage Facility to a friend.

Evelyn Hatter  |  Expérience générale 
Évaluation :
5

The staff was always very helpful and attentive to my needs or requests. The manager Brie was Super nice and helpful. As a business she is someone whom I didn't mind talking to. Thank y'all

libby washington  |  Expérience générale 
Évaluation :
3

It was an okay experience for me. Prices are a bit higher as not aware of extra lock put on unit and missed getting things from my unit cause of forgotten key. One employe gave wrong info n was pushy

Ashley lee  |  Expérience générale 
Évaluation :
5

Love it love her bree is awesome...

Latasha Smith  |  Premières impressions 
Évaluation :
5

Good service.

EVA NOEL  |  Premières impressions 
Évaluation :
5

Staff was great!!! Very helpful.

Maria Lugo  |  Expérience générale 
Évaluation :
4

Please obtain EZ TAGS for all rental vehicles, no reasons why this has not completed. This is NOT good customer service regarding convenience. Your failure to think about ease for the customers ?()'

pamela freeman  |  Expérience générale 
Évaluation :
5

The manager was very friendly and helpful.

Melinda Owens  |  Expérience générale 
Évaluation :
5

Good people. Just need more access time.

Cesar Martinez  |  Expérience générale 
Évaluation :
5

MR.DANON CUSTOMER SERVICE SKILLS ARE IMPECCABLE, WARM GREETINH ON AND OFF OUR PHONE CONVERSATIONS. U- HAUL IS VERY LUCKY TO HAVE SOMEONE WITH SO MUCH COMPASSION AND SMILES. THANK YOU. MS.ANGELA

Angela Hawkins  |  Premières impressions 
Évaluation :
5

👍🏼

Manuel Bolanos  |  Expérience générale 
Évaluation :
5

Bree Forbes is the best thing to happen to I haul greenspoint. The lady before was horrible and the service couldn't have been worse. Allow Bree to do her job because she has made a very much needed c

ALEXSON LIVING  |  Expérience générale 
Évaluation :
5

Very professional and willing to help

Kendil Mackewitz  |  Expérience générale 
Évaluation :
5

Very pleased with my experience at this U-Haul storage facility. All the staff were friendly and helpful. Bree was especially considerate yet professional in what was a difficult time for our family.

JULIE TAYLOR  |  Expérience générale 
Évaluation :
5

It was a wonderful experience SPECIAL THANKS TO BREE @77060 for Helping me with the 26 ft truck and Car Transport.

Ronald Wilson  |  Premières impressions 
Évaluation :
5

Really helpful management from the workers there.i will use this place for all my storage needs.thank u greenspoint u haul storage. Thankfully M.

Lita hilton  |  Expérience générale 
Évaluation :
4

The only problem that I had was that they put a red lock on my storage when I pay my bill on time. But other than that I didn't have no problems

Theresa Alexander  |  Expérience générale 
Évaluation :
5

I would recommend

Montoya Thomas  |  Expérience générale 
Évaluation :
5

Very professional

Janet Sparks Hernandez  |  Premières impressions 
Évaluation :
5

the young lady who assisted us...sooo friendly and helpful. please tell her how easy she made this process for us!!! Happy Thanksgiving. Charlie and Diane Patterson

Charlie Patterson  |  Expérience générale 
Évaluation :
5

:-)

Dean Woods  |  Expérience générale 
Évaluation :
1

When attempting to move on 10/6/18 the staff member working blocked all the customer parking area with Uhaul trucks for about 5 hours and refused to move them. Never use this location

LYNETTA COLLINS  |  Expérience générale 
Évaluation :
5

Ploite staff and helped me out quickly and answered my questions.

Shuronda Lane  |  Réservation 
Évaluation :
5

Staff was awesome.

Neva Ray  |  Expérience générale 
Évaluation :
5

Excellent costumer service.

ANA ORDONEZ  |  Expérience générale 
Évaluation :
5

N.D.

KIRK DOUGLAS  |  Réservation 
Évaluation :
5

The system was down and yet Steven Valrie went above and beyond to make sure I had a unit before I left The greens point uhaul location. I appreciate exceptional customer service like steven provided

Alexis rogers  |  Réservation 
Évaluation :
1

Please give me a call the issue needs to be addressed

ALEXSON LIVING  |  Réservation 
Évaluation :
4

****

Johnnetta Jackson  |  Expérience générale 
Évaluation :
5

He was great!!!

kimberly pereira  |  Réservation 
Évaluation :
5

It was clean and affordable.

bernice ross  |  Expérience générale 
Évaluation :
5

Staff and facility are great

ESTELLA GUTIERREZ  |  Expérience générale 
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