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CALNISHA KAY W.Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall
Testimonials From Recent Customers
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Very professional and helpful. Keep him
glanetta t. | Premières impressionsLilian was very helpful and tried to do all she could to help us, unfortunately they didn't have a unit the size we needed but we got a unit.
JACLYN H. | Premières impressionsOverall, my experience was good; however there was one associate that I could tell didn't have a lot of patience and got very irritated at all my significant other's questions. My significant other even stated that he liked your black employee much better who is as much more friendly and accommodating!
Sandra M. | Expérience généraleWorked perfectly
Jonathan R. | Online Move InHelpful and Convenient no issues
JENNETTE G. | Premières impressionsZac was awesome he was by himself with a store full of customers and he took care of everyone he was very funny friendly and helpful. Even when problems arise he didn't let it get to him he kept a positive attitude and still gave great customer service
Brandon B. | Premières impressionsThe young lady that helped us was great. Service elevator was out when we moved made it very inconvenient with oversized furniture had to use the stairs from the 3rd floor to get a king size headboard down 3 flight of stairs not easy. Was moving to Austin, TX so there was no waiting for us
Trenice M. | Expérience généraleMy name is TOSHIA GRIFFIN MY NAME IS WRONG.. CHRISTIE WAS EXCEPTIONALLY KIND AND HELPFUL!!! KALIAL WAS FRIENDLY AND POLITE AS WELL... CHRISTIE WENT ABOVE AND BEYOND TO GET MY UNIT DONE AND MAKE SURE WE HAD ACCESS LAST NIGHT... THANK YOU.. I PAID AN EXTRA 25 BUCKS VS GOING TO ANOTHER FACILITY BUT HEY THE SERVICE & COMPASSION WASWORTH IT...
Toshia G. | Premières impressionsYour service was very Good. I will use your service in the future. Elvin and Ann
ELVIN F. | Expérience généraleThey were wonderful people 😘😘😘 Thanks y’all
Jacqueline D. | Premières impressionsGreat customer service and communication !
Chanel R. | Online Move InI just wish you didn’t have to pay an extra fee to use garbage
Jose V. | Expérience généraleStaff was awesome
Mario V. | Expérience généraleFast Good Service , I like it so far...thx.
Nydree S. | Premières impressionsI was so pleased with facility very clean the people who work there were very nice and helpful i would recommend this U Haul storage to my family and friends
cindy b. | Expérience généraleWished my rates were locked instead of increasing especially during the pandemic.
Chitpraseuth S. | Expérience généraleThanks for addressing the issues and making it a great move
Cary P. | Premières impressionsThey are very professionals Help me and everything They answer all of my questions
Jorge C. | Premières impressionsZachary was professional, kind, and friendly. As a General, his commitment to service is hands down. Thanks for caring enough to make sure my need was met.
carolyn g. | Expérience généraleEveryone was nice and well mannered
nakeisha b. | Expérience généraleI have been at this location since 2001. There have been numerous managers here, some not very good or friendly. Zachary and his new staff are really improving the building by keeping it a lot cleaner. They are always there to assist me which I feel very good about. I don't have any uncomfortable feelings when going up there by myself. Being an older person, that is very important to me. Thank you for Zachary and staff.
ELSIE P. | Expérience généraleThe staff was very helpful and friendly the facility was very clean i would recommend my friends
cindy b. | Premières impressionsThey stole my stuff I was told to pick up it was stolen
Deshawn C. | Expérience généraleThe only reason I think facility staff wasn’t helpful was because one day I went there late and I thought that I had access to my storage any hours and the guy that was there that night screamed at me in a very ugly way and the way he looked at me I didn’t appreciate it other then that the other staff members were good
Karina C. | Expérience généraleCustomer service was great!!!! Thank you
nakeisha b. | Premières impressionsThe staff was very professional and courteous to me and my family doing our time of bereavement and me and my family thank them very much the Peterson &Stephens family.
TONYA P. | Expérience généraleMy name is Billy not Dilly
Billy W. | Premières impressionsNo comments at this time. Thanks
Ronald R. | Premières impressionsThe staff is very rude. I've had one encounter with a young lady she was very nice. Zachery the manager is very rude, and told me I was lying when I told him I had never received a card to get into the facility. Then he looks in the system and still doesn't acknowledge that he's wrong.
Brea S. | Expérience généraleAssuming the agreement is understood as stated about the 1st payment due 10/13/21, I'm good.
Chris L. | Premières impressionsThis new group of people that you have in there now harass me call me 50 times a day Not only was it the ladies but it was that man they argued with me none of them were professional enough I would have left my things in the storage if it wasn't for that so no I wouldn't recommend them to anyone make sure your people are well trained with customer service that means the boss is well that's over them because he kept getting smart with me
wendy m. | Expérience généraleGreat facility
william m. | Expérience généraleThe general manager is not knowledgeable concerning policy for Uhaul. He likes to argue with customers and could not produce the policy concerning locks cutting locks. Very unprofessional.
Debora C. | Expérience généraleMy unit had rips in the ceiling material which allowed my items to get mold. When asked about it by insurance company, they proceeded to say roof is metal. No one was talking about the outer roof. The discussion is about the inner ceiling where items are stored. I have stored items at U-Haul facilities for years and never had this happen. You would think the company would compensate or assist in compensation for your loss. No. Instead they bill you for another month and call it abandonment when you tell them you already moved out on the same day you left. But instead I get annoying calls and emails demanding payment when I no longer used unit. I had no lock on unit further occupying. The items that were in there were molded items that no one would touch. My movers wouldn't touch them per their policy at all and I wasn't able to either. The manager was told this and still chose to continue billing as if unit was still being used with a lock. Then they ask you to come in to sign abandonment paperwork. What abandonment? I told you I moved out over a month ago? I will never use U-Haul again!
Stacey W. | Expérience généraleLa verdad el personal es super amable
linda c. | Premières impressionsThis Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn't Have Any Understanding . The Staff Is Great
katresca s. | Expérience généraleWe checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.
janeisha b. | Expérience généraleThanks for providing great customer service!
Jeremy L. | Expérience généraleIt was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get in
Kenneth S. | Expérience généraleThe manager is very nice and polite. I needed to rent a storage and it was very easy.
Guadalupe S. | Premières impressionsChecking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.
KAMESHIA G. | Premières impressionsWonderful staff
shawnedria D. | Expérience généraleI really recommend this place as safety and comfortable
yunia A. | Expérience généraleVictoria my agent was very nice and helpful.
Debora C. | Premières impressionsThe only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.
Dennis J. | Expérience généraletodo muy bien excelente
Isis C S. | Premières impressionsthrere was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.
victor p. | Expérience généraleThe new management is horrible with customer service
Shantez L. | Expérience généraleExcellent service à la clientèle. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.
Mary R. | Premières impressionsOn The Money
wille s. | Premières impressionsMerci.
Childress S. | Expérience généraleThey are amazing!!!!!
Shantez L. | Premières impressionsJamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!
Erial H. | Premières impressionsThe staff there is the best!!
isela o. | Premières impressionsMeet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don't just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.
LOURINE D. | Premières impressionsThe staff was very friendly and helpful The manager is exceptional
Robert F. | Expérience généraleKrystopher was very helpful and above, I will continue to do business with him.
Lisa S. | Premières impressionsThe staff are very polite and helpful Thank You
Venessa M. | Premières impressionsI had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...
Angelina B. | Expérience généraleNew to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank you
Robert F. | Premières impressionsAfter I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!
Syberlee Holland M. | Premières impressionsstaff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer service
Talicia B. | Premières impressionsKrystopher was a great help! I’ll be coming back
Brea S. | Premières impressionsGreat staff shoutout Chris . Clean and maintained building
Jayden M. | Expérience généraleBridget the managee is a mess and unprofessional
Marina V. | Expérience généraleMove in went very smooth and easy with the equipment provided there to take from truck to storage unit.
STEPHANIE B. | Premières impressionsI felt confident my "treasures" would be safe and I was able to check on them whenever I wanted to. The staff were always friendly and I would recommend this facility to anyone. That's why I stayed for 20 years. Thank you, U-Haul!
VALERIE H. | Expérience généraleThe employees at the Greenspoint location off I 45 and the beltway went over and beyond to help me with me needs. Good group of people over there. Thank you and I will use again if warranted.
Leland G. | Expérience généraleThe customer service from the woman was horrible I tried to put my stuff in my storage she told me that my Storage was locked Because I didn’t pay on the seventh even though I’ll call and say that I was going to pay on the 16th of this month and I always pay my storage late I which Bri was there The young lady was unprofessional
Raquel W. | Premières impressionsKhrystopher Brooks went above and beyond to help me from greeting me til the very end of my concerns and answer all my questions without feeling frustrated. I am more than grateful for all his help.
Maria Q. | Premières impressionsIf I ever need a storage facility I would return to Uhaul. Everyone that worked there was always nice and helpful. Me and my husband were there with our baby one day and it was hot outside, We were re organizing everything in the unit to make romm for more things. One of the people who worked there actually said she saw us on the camera and brought bottles of water out to us. We couldnt of asked fo a better place to store our things until our home was ready. Merci
Aleshia O. | Expérience généraleStellar
carolyn g. | Premières impressionsJamal helped me out, he was very pleasant and well spoken. Very professional
Jamarr C. | Premières impressionsThe service was excellent and its a pleasure to share my satisfaction
reginald g. | Premières impressionsThe staff was always friendly and helpful!
Zelma L. | Expérience généraleI did not like how over the years the price went up. I was a very loyal customer and never had a late payment. Also bugs were discovered in the room on more than one occasion.
BROOKE C. | Expérience généraleThe last that helped me was great, thank you very much.
quentin r. | Expérience généraleStaff is GREAT !!!
isela d. | Expérience généraleMs. Bree is very nice and professional. She is the manager at this location. She assisted me with my climate control storage space. I recommend this storage unit.
Tonya C. | Premières impressionsThanks Bree! You have been the best and thank you for all your help and kindness! Take care!
Nancy S. | Expérience généraleIt was horrible, the facility is not secure at all. The gate is always open for anyone to walk in and any hour of the day and night. My storage unit was Burglarized They took so many valuable items and the clerk said he had no idea what to do. Horrible. I moved out my unit days before rent was due and they are calling saying my rent is due. This has been the worst experience of my life.
Ashleigh C. | Expérience généraleGreat customer service! I was greeted with a smile by a lovely funny lady at the desk. She was kind and didn't hesitate to answer my questions.
Tabatha S. | Premières impressionsThis team did an excellent job with helping me out find some space
David G. | Premières impressionsExcellent service à la clientèle
erica w. | Expérience généraleStaff had to be constantly reminded that I had abandoned my unit. They verified it but I was still harassed month after month. Bad news for seniors!
GLADYS S. | Expérience généraleMs. Bree, is a step above and beyond, she's fantastic!!
DAVID L. T. | Expérience généraleThe manager Bree Forbes doesn't need to be over anything. Horrible customer service. I pray I never have to back over there if she's still the manager
Pamela G. | Expérience généraleN,a
Caterra M. | Expérience généraleThe staff was very friendly and helpful. Thanks
LaShonda M. | Expérience généraleI enjoy this U-Haul place, they have great employees and a great team leadership and Management. They are always helpful and so sweet. Make you feel important and respected.
Catherine D. | Premières impressionsThey was nice and very helpful I will tell people about this U-Haul place and for them to bring their stuff to do you know if they are moving
KENDRICK S. | Premières impressionsMy moving with Uhaul was horrible. Without any doubt. But my checking in to this location and talking to Bri. The team Leader. Was AMAZING!!!!! SHE HELPED ME KEEP FAITH IN TRUSTING IN UHAUL!
Pablo D. | Premières impressionsWill never recommend or use this storage again
Tra K. | Expérience généraleStorage was great.
allen w. | Expérience généraleI forgot the lady's name that showed & assigned me storage unit #4013, but she was very helpful.
Danielle V. | Expérience généraleIt was supposed to be 24 hours but I couldn’t get in the gate at 10:20 p.m
Trent J. | Premières impressionsExcellent service à la clientèle
LaShonda M. | Premières impressionsThank you for having such a caring and friendly staff. The 2 lady's that were in the facility were very helpful. Service was awesome! I will recommend this location to family and friends.
erica w. | Premières impressionsBree is amazing. I highly recommend this place.
Bret G. | Premières impressionsI was warmly greeting with professionalism and politeness
Helen P. | Premières impressionsThank you...The Staff and Management Mrs.Bria were Outstanding...Courteous..and very professional..I really appreciate the opportunity all you done for me.Thankyou..
Rosa W. | Expérience généraleBri was the Pinnacle of service. I went in there looking for a storage unit not only did she help me out but she also gave me a month free. She is a model employee, and just all out friendly
matt c. | Premières impressionsVery clean. Staff was courteous and helpful. Highly recommend for storage and truck rental.
Stephanie K. | Expérience généraleThe rates were higher than what I was use to paying, but maintenance, access, security & well lighted and staff friendly will cause me to recommend this U-Haul Storage Facility to a friend.
Evelyn H. | Expérience généraleThe staff was always very helpful and attentive to my needs or requests. The manager Brie was Super nice and helpful. As a business she is someone whom I didn't mind talking to. Thank y'all
libby w. | Expérience généraleIt was an okay experience for me. Prices are a bit higher as not aware of extra lock put on unit and missed getting things from my unit cause of forgotten key. One employe gave wrong info n was pushy
Ashley l. | Expérience généraleLove it love her bree is awesome...
Latasha S. | Premières impressionsGood service.
EVA N. | Premières impressionsStaff was great!!! Very helpful.
Maria L. | Expérience généralePlease obtain EZ TAGS for all rental vehicles, no reasons why this has not completed. This is NOT good customer service regarding convenience. Your failure to think about ease for the customers ?()'
pamela f. | Expérience généraleThe manager was very friendly and helpful.
Melinda O. | Expérience généraleGood people. Just need more access time.
Cesar M. | Expérience généraleMR.DANON CUSTOMER SERVICE SKILLS ARE IMPECCABLE, WARM GREETINH ON AND OFF OUR PHONE CONVERSATIONS. U- HAUL IS VERY LUCKY TO HAVE SOMEONE WITH SO MUCH COMPASSION AND SMILES. THANK YOU. MS.ANGELA
Angela H. | Premières impressions👍🏼
Manuel B. | Expérience généraleBree Forbes is the best thing to happen to I haul greenspoint. The lady before was horrible and the service couldn't have been worse. Allow Bree to do her job because she has made a very much needed c
ALEXSON L. | Expérience généraleVery professional and willing to help
Kendil M. | Expérience généraleVery pleased with my experience at this U-Haul storage facility. All the staff were friendly and helpful. Bree was especially considerate yet professional in what was a difficult time for our family.
JULIE T. | Expérience généraleIt was a wonderful experience SPECIAL THANKS TO BREE @77060 for Helping me with the 26 ft truck and Car Transport.
Ronald W. | Premières impressionsReally helpful management from the workers there.i will use this place for all my storage needs.thank u greenspoint u haul storage. Thankfully M.
Lita h. | Expérience généraleThe only problem that I had was that they put a red lock on my storage when I pay my bill on time. But other than that I didn't have no problems
Theresa A. | Expérience généraleI would recommend
Montoya T. | Expérience généraleVery professional
Janet S. | Premières impressionsthe young lady who assisted us...sooo friendly and helpful. please tell her how easy she made this process for us!!! Happy Thanksgiving. Charlie and Diane Patterson
Charlie P. | Expérience générale:-)
Dean W. | Expérience généraleWhen attempting to move on 10/6/18 the staff member working blocked all the customer parking area with Uhaul trucks for about 5 hours and refused to move them. Never use this location
LYNETTA C. | Expérience généralePloite staff and helped me out quickly and answered my questions.
Shuronda L. | RéservationStaff was awesome.
Neva R. | Expérience généraleExcellent costumer service.
ANA O. | Expérience généraleN.D.
KIRK D. | RéservationThe system was down and yet Steven Valrie went above and beyond to make sure I had a unit before I left The greens point uhaul location. I appreciate exceptional customer service like steven provided
Alexis r. | RéservationPlease give me a call the issue needs to be addressed
ALEXSON L. | Réservation****
Johnnetta J. | Expérience généraleHe was great!!!
kimberly p. | RéservationIt was clean and affordable.
bernice r. | Expérience généraleStaff and facility are great
ESTELLA G. | Expérience générale