Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall

626 évaluations

11911 North Frwy   Houston, TX 77060
(On I-45 S Feeder)

(281) 445-1010

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 445-1010

11911 North Frwy
Houston, TX 77060
(On I-45 S Feeder)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CALNISHA KAY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
1

My bill was over charged the fee doesn't add up right

Billy J. 
Évaluation :
5

Very friendly and helpful! Super clean location and the cargo van was in great condition.

Matthew H. 
Évaluation :
3

This time returning the vehicle was horrible. The clerk took the keys, went to check the truck and over 30 minutes later he still hadn't came back. The other associate (Khalil) had to go find him and ask if everything was alright so I could finish checking out and leave. I guess the answer was yes. Sadly, I get to my vehicle and guess what I see? Him on his phone. 

Yvonne S. 
Évaluation :
5

I have to say I got such excellent service and greeted with a smile and everyone was so nice and friendly I think the only thing is is that there's nothing to improve on y'all are doing a great job wonderful

THERESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosling P. 
Évaluation :
3

I requested 2 appliance dollies due to a move to the 3rd floor, yet received 1 utility dolly that really didn't help. Almost dropped the washing machine. Was told that I ordered boxes, packing supplies, 3 different vehicles, etc etc. I went back and looked at my order and confirmation. The only thing on it was 1 truck and 2 appliance dolly request. 

Yvonne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier V. 
Évaluation :
1

My experience initially was definitely great until when I got an update about my truck I went from being told 300 something dollars for owing to $758 in charges in the matter of 2 days for a rental truck that was parked on the uhaul premises for 11/13 days of me renting a truck. The lack of communication with cost when I was communicating needed the truck for storage uses was not communicated at all

Earlmetria E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando M. 
Évaluation :
5

Great staff and very professional.

glanetta T. 
Évaluation :
3

I didn't like the way the truck drove. Definitely need new trucks

Yolanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

The people there were very friendly and it was pleasant and not uncomfortable as some places I would recommend this location to all my friends and I would like to say to the manager keep up the good work

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maico F.  |  Expérience générale 
Évaluation :
5

Jessica is the best at what she does hands down!!!

ALEJANDRO H. 
Évaluation :
1

I got told two different prices and charged 106 for a 45 mile drive there and back to original store. 45 miles altogether 106.00.

Lacrischa S. 
Évaluation :
5

Have dolly in the truck before time.

LaWanda P. 
Évaluation :
5

Every one take decision were they like, and take responsibility. For this I can't recommender, any service, for my is Ok

Sergio H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyanna P. 
Évaluation :
5

Very professional and helpful. Keep him

glanetta t.  |  Premières impressions 
Évaluation :
5

Lilian was very helpful and tried to do all she could to help us, unfortunately they didn't have a unit the size we needed but we got a unit.

JACLYN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNIE BELL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila M. 
Évaluation :
5

Aucun

Felicitas L. 
Évaluation :
3

Overall, my experience was good; however there was one associate that I could tell didn't have a lot of patience and got very irritated at all my significant other's questions. My significant other even stated that he liked your black employee much better who is as much more friendly and accommodating!

Sandra M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERICKA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanell L. 
Évaluation :
5

Good guys

GUILLERMO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Worked perfectly

Jonathan R.  |  Online Move In 
Évaluation :
5

The staff is awesome. Very nice ppl.

TERESA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gilbert M.  |  Expérience générale 
Évaluation :
3

Helpful and Convenient no issues

JENNETTE G.  |  Premières impressions 
Évaluation :
5

Zac was awesome he was by himself with a store full of customers and he took care of everyone he was very funny friendly and helpful. Even when problems arise he didn't let it get to him he kept a positive attitude and still gave great customer service

Brandon B.  |  Premières impressions 
Évaluation :
5

Was quick and easy.

KEVIN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR OWSVALDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joeyl A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Khalia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willie A. 
Évaluation :
2

The young lady that helped us was great. Service elevator was out when we moved made it very inconvenient with oversized furniture had to use the stairs from the 3rd floor to get a king size headboard down 3 flight of stairs not easy. Was moving to Austin, TX so there was no waiting for us

Trenice M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAIN A. 
Évaluation :
4

My name is TOSHIA GRIFFIN MY NAME IS WRONG.. CHRISTIE WAS EXCEPTIONALLY KIND AND HELPFUL!!! KALIAL WAS FRIENDLY AND POLITE AS WELL... CHRISTIE WENT ABOVE AND BEYOND TO GET MY UNIT DONE AND MAKE SURE WE HAD ACCESS LAST NIGHT... THANK YOU.. I PAID AN EXTRA 25 BUCKS VS GOING TO ANOTHER FACILITY BUT HEY THE SERVICE & COMPASSION WASWORTH IT...

Toshia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILVIETTA WOODS H.  |  Expérience générale 
Évaluation :
5

Your service was very Good. I will use your service in the future. Elvin and Ann

ELVIN F.  |  Expérience générale 
Évaluation :
4

S.O.

CHARMA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sydney H. 
Évaluation :
5

They were wonderful people 😘😘😘 Thanks y’all

Jacqueline D.  |  Premières impressions 
Évaluation :
5

Great customer service and communication !

Chanel R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAQUR C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Venessa M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ericka H.  |  Expérience générale 
Évaluation :
3

Felt very rushed. This was my first uhaul.

DANEISHIA J. 
Évaluation :
3

I just wish you didn’t have to pay an extra fee to use garbage

Jose V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENISHA M. 
Évaluation :
5

Staff was awesome

Mario V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyna G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICKA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA P. 
Évaluation :
5

Fast Good Service , I like it so far...thx.

Nydree S.  |  Premières impressions 
Évaluation :
4

Not sure for now.

SHAE L. 
Évaluation :
5

I was so pleased with facility very clean the people who work there were very nice and helpful i would recommend this U Haul storage to my family and friends

cindy b.  |  Expérience générale 
Évaluation :
5

Cleaning a the Tucks

ABDIKADIR M. 
Évaluation :
3

They charged my debit card twice to pay for the truck rental. The two charges over drew my account.

APRIL M. 
Évaluation :
1

reps at the store wouldn't even work with me as far as keeping the truck longer but they sure did take $150 out my account

Carina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinidad H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONJAU W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COOPER D. 
Évaluation :
4

Wished my rates were locked instead of increasing especially during the pandemic.

Chitpraseuth S.  |  Expérience générale 
Évaluation :
3

The truck had so many problems with it. Lineament was off. When you turned on the air conditioner it was making a loud noise.

Marissa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Libby W.  |  Premières impressions 
Évaluation :
5

Thanks for addressing the issues and making it a great move

Cary P.  |  Premières impressions 
Évaluation :
5

Just stay stocked on large trucks.

SHIRLEY B. 
Évaluation :
5

They are very professionals Help me and everything They answer all of my questions

Jorge C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peggy l.  |  Expérience générale 
Évaluation :
5

Zachary was professional, kind, and friendly. As a General, his commitment to service is hands down. Thanks for caring enough to make sure my need was met.

carolyn g.  |  Expérience générale 
Évaluation :
5

Everyone was nice and well mannered

nakeisha b.  |  Expérience générale 
Évaluation :
5

I have been at this location since 2001. There have been numerous managers here, some not very good or friendly. Zachary and his new staff are really improving the building by keeping it a lot cleaner. They are always there to assist me which I feel very good about. I don't have any uncomfortable feelings when going up there by myself. Being an older person, that is very important to me. Thank you for Zachary and staff.

ELSIE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

I really enjoyed the experience in renting and returning my truck. It was sooo easy!

CLAIRE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUSNIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantella M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel B.  |  Premières impressions 
Évaluation :
1

Not good

SHERICKA R. 
Évaluation :
3

I would say the gasoline Guage wasn't working really good. Because I ended up paying almost 2 gallons more. Which cost me nearly $ 6 extra for no reason. If uhaul can fix this problem so yes ill recommend my family and friends.

MUSTAFA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B.  |  Online Move In 
Évaluation :
5

The staff was very helpful and friendly the facility was very clean i would recommend my friends

cindy b.  |  Premières impressions 
Évaluation :
1

They stole my stuff I was told to pick up it was stolen

Deshawn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK O. 
Évaluation :
5

We had excellent customer service and a supervisor was outstanding****

ROSALIND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISON W.  |  Premières impressions 
Évaluation :
3

The only reason I think facility staff wasn’t helpful was because one day I went there late and I thought that I had access to my storage any hours and the guy that was there that night screamed at me in a very ugly way and the way he looked at me I didn’t appreciate it other then that the other staff members were good

Karina C.  |  Expérience générale 
Évaluation :
5

Customer service was great!!!! Thank you

nakeisha b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAIKE N. 
Évaluation :
5

The staff was very professional and courteous to me and my family doing our time of bereavement and me and my family thank them very much the Peterson &Stephens family.

TONYA P.  |  Expérience générale 
Évaluation :
5

My name is Billy not Dilly

Billy W.  |  Premières impressions 
Évaluation :
5

No comments at this time. Thanks

Ronald R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joyce D.  |  Expérience générale 
Évaluation :
1

The staff is very rude. I've had one encounter with a young lady she was very nice. Zachery the manager is very rude, and told me I was lying when I told him I had never received a card to get into the facility. Then he looks in the system and still doesn't acknowledge that he's wrong.

Brea S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON N.  |  Expérience générale 
Évaluation :
5

Assuming the agreement is understood as stated about the 1st payment due 10/13/21, I'm good.

Chris L.  |  Premières impressions 
Évaluation :
3

Make sure you don't just add an extra charge to their card without sending a receipt once the equipment is turned in.

Sekeena J. 
Évaluation :
1

Hire someone else for the evening shift not a very nice person . just rude

SANDRA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER P.  |  Premières impressions 
Évaluation :
1

I did not rent anything you guys have been sending me text all day. I'm hoping you guys aren't charging me

ROSA P. 
Évaluation :
2

This new group of people that you have in there now harass me call me 50 times a day Not only was it the ladies but it was that man they argued with me none of them were professional enough I would have left my things in the storage if it wasn't for that so no I wouldn't recommend them to anyone make sure your people are well trained with customer service that means the boss is well that's over them because he kept getting smart with me

wendy m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

miguel g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TASHIKA H.  |  Expérience générale 
Évaluation :
5

Great facility

william m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christiane B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine T. 
Évaluation :
5

Nothing everything was Excellent and Zack's professionalism and care was stellar. Thanks Zack and we'll be back. Blessings Always. Dierdra Rideaux

KESHEA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavone S. 
Évaluation :
3

The general manager is not knowledgeable concerning policy for Uhaul. He likes to argue with customers and could not produce the policy concerning locks cutting locks. Very unprofessional.

Debora C.  |  Expérience générale 
Évaluation :
1

My unit had rips in the ceiling material which allowed my items to get mold. When asked about it by insurance company, they proceeded to say roof is metal. No one was talking about the outer roof. The discussion is about the inner ceiling where items are stored. I have stored items at U-Haul facilities for years and never had this happen. You would think the company would compensate or assist in compensation for your loss. No. Instead they bill you for another month and call it abandonment when you tell them you already moved out on the same day you left. But instead I get annoying calls and emails demanding payment when I no longer used unit. I had no lock on unit further occupying. The items that were in there were molded items that no one would touch. My movers wouldn't touch them per their policy at all and I wasn't able to either. The manager was told this and still chose to continue billing as if unit was still being used with a lock. Then they ask you to come in to sign abandonment paperwork. What abandonment? I told you I moved out over a month ago? I will never use U-Haul again!

Stacey W.  |  Expérience générale 
Évaluation :
1

Charge me money without a reason

ALEXANDER T. 
Évaluation :
3

Truck was clean and had no problem with it but needed alignment. Also customer service was not that great. I felt like they just wanted to finish with me quick. This was my first experience with U-Haul.

ALEJANDRO V. 
Évaluation :
5

I called the U haul office at 12455 Veterans Memorial dr Houston 77014. They did not have the truck I needed the person there was very helpful, made appropriate suggestions and helped me find one U haul that had what I needed. He helped me place the request and made the whole transaction very easy.

AMILCAR A. 
Évaluation :
5

La verdad el personal es super amable

linda c.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daphne M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ruben M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eva n.  |  Expérience générale 
Évaluation :
5

Good service

CLEVER A. 
Évaluation :
1

I found it to be bizarre that I for some reason rented a similar vehicle less than three days before but for some reason I needed to provide two emergency contacts that were required to be called before I could go about my day at 8am . And the people behind me didn't have to deal with that wonder why .This locations parking is beyond ridiculous there was no where for me to leave my vehicle I had to wait for someone to leave so I could park my vehicle and go as the spot I intended to use was snatched by a different customer leaving a handicap space and a lot to which the GM only response when asked if it's safe to park there as other uhaul vehicles were there " were not responsible for damages " very comforting

JASON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
5

Keep up the awesome customer service. This will definitely be my go to location for all my rental needs.

Kimberly M. 
Évaluation :
5

This Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn't Have Any Understanding . The Staff Is Great

katresca s.  |  Expérience générale 
Évaluation :
3

We checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.

janeisha b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita G.  |  Premières impressions 
Évaluation :
5

Thanks for providing great customer service!

Jeremy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donyell C. 
Évaluation :
4

It was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get in

Kenneth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDREKIA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony T.  |  Online Move In 
Évaluation :
5

The customer service was excellent! Friendly environment and I definitely recommend this location for anyone that needs their services!

YAUNA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D.  |  Premières impressions 
Évaluation :
2

Improve the phone systems that seem to have barely any volume or connection when speaking to somebody, I was charged twice for equipment that I ordered online and was told they couldn't find any orders in their systems although I had proof of receipts.

Juan Michael E. 
Évaluation :
3

Find more friendly employees like the one I had, I've never had a better experience anywhere. His humor and demeanor where top notch he need a major raise for sure if possible!!! Zachary Crafton was his name never have I met a friendlier sales/rent "Professional" in my life!!

AARON M. 
Évaluation :
5

The manager is very nice and polite. I needed to rent a storage and it was very easy.

Guadalupe S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco Javier O.  |  Expérience générale 
Évaluation :
5

I was very satisfied. I have no complaints.

JOYCE H. 
Évaluation :
2

Checking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.

KAMESHIA G.  |  Premières impressions 
Évaluation :
5

Wonderful staff

shawnedria D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL L. 
Évaluation :
5

I really recommend this place as safety and comfortable

yunia A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY B.  |  Premières impressions 
Évaluation :
5

Victoria my agent was very nice and helpful.

Debora C.  |  Premières impressions 
Évaluation :
2

The staff at Greens point were amazing. If it was not for the in convince of a 45 minute commute between locations this score would be 5 stars. This was not the location we booked. It was 45 min drive from the original location and we were very frustrated and disappointed that we were not notified of the change ahead of time. We were notified when we pulled up to the Kingwood location. This caused a lot of issues and a lot of stress in an already stressful day.

TRINA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
5

Jamal was very professional and accommodating. U-Haul is lucky to have him

JESUS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA M. 
Évaluation :
5

The employees were respectful and fast on getting my uhaul ready, thanks

Jill P. 
Évaluation :
4

The only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.

Dennis J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLA P. 
Évaluation :
5

todo muy bien excelente

Isis C S.  |  Premières impressions 
Évaluation :
4

threre was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.

victor p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie H.  |  Expérience générale 
Évaluation :
1

The new management is horrible with customer service

Shantez L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawana E.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.

Mary R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesus Q.  |  Online Move In 
Évaluation :
5

On The Money

wille s.  |  Premières impressions 
Évaluation :
5

Merci.

Childress S.  |  Expérience générale 
Évaluation :
5

They are amazing!!!!!

Shantez L.  |  Premières impressions 
Évaluation :
5

Jamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!

Erial H.  |  Premières impressions 
Évaluation :
4

The staff there is the best!!

isela o.  |  Premières impressions 
Évaluation :
5

Meet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don't just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.

LOURINE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Breana R.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful The manager is exceptional

Robert F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OLIVIA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudelle B.  |  Premières impressions 
Évaluation :
5

Krystopher was very helpful and above, I will continue to do business with him.

Lisa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesley S.  |  Expérience générale 
Évaluation :
5

The staff are very polite and helpful Thank You

Venessa M.  |  Premières impressions 
Évaluation :
5

I had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...

Angelina B.  |  Expérience générale 
Évaluation :
5

New to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank you

Robert F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree Dominique L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherika R.  |  Expérience générale 
Évaluation :
5

After I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!

Syberlee Holland M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R.  |  Expérience générale 
Évaluation :
1

staff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer service

Talicia B.  |  Premières impressions 
Évaluation :
5

Krystopher was a great help! I’ll be coming back

Brea S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE G.  |  Expérience générale 
Évaluation :
5

Great staff shoutout Chris . Clean and maintained building

Jayden M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy M.  |  Premières impressions 
Évaluation :
1

Bridget the managee is a mess and unprofessional

Marina V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

noel m.  |  Expérience générale 
Évaluation :
4

Move in went very smooth and easy with the equipment provided there to take from truck to storage unit.

STEPHANIE B.  |  Premières impressions 
Évaluation :
5

I felt confident my "treasures" would be safe and I was able to check on them whenever I wanted to. The staff were always friendly and I would recommend this facility to anyone. That's why I stayed for 20 years. Thank you, U-Haul!

VALERIE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamila M.  |  Premières impressions 
Évaluation :
5

The employees at the Greenspoint location off I 45 and the beltway went over and beyond to help me with me needs. Good group of people over there. Thank you and I will use again if warranted.

Leland G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAngela D.  |  Expérience générale 
Évaluation :
1

The customer service from the woman was horrible I tried to put my stuff in my storage she told me that my Storage was locked Because I didn’t pay on the seventh even though I’ll call and say that I was going to pay on the 16th of this month and I always pay my storage late I which Bri was there The young lady was unprofessional

Raquel W.  |  Premières impressions 
Évaluation :
5

Khrystopher Brooks went above and beyond to help me from greeting me til the very end of my concerns and answer all my questions without feeling frustrated. I am more than grateful for all his help.

Maria Q.  |  Premières impressions 
Évaluation :
5

If I ever need a storage facility I would return to Uhaul. Everyone that worked there was always nice and helpful. Me and my husband were there with our baby one day and it was hot outside, We were re organizing everything in the unit to make romm for more things. One of the people who worked there actually said she saw us on the camera and brought bottles of water out to us. We couldnt of asked fo a better place to store our things until our home was ready. Merci

Aleshia O.  |  Expérience générale 
Évaluation :
5

Stellar

carolyn g.  |  Premières impressions 
Évaluation :
5

Jamal helped me out, he was very pleasant and well spoken. Very professional

Jamarr C.  |  Premières impressions 
Évaluation :
5

The service was excellent and its a pleasure to share my satisfaction

reginald g.  |  Premières impressions 
Évaluation :
5

The staff was always friendly and helpful!

Zelma L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
1

I did not like how over the years the price went up. I was a very loyal customer and never had a late payment. Also bugs were discovered in the room on more than one occasion.

BROOKE C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C.  |  Expérience générale 
Évaluation :
5

The last that helped me was great, thank you very much.

quentin r.  |  Expérience générale 
Évaluation :
5

Staff is GREAT !!!

isela d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabatha S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook C.  |  Expérience générale 
Évaluation :
5

Ms. Bree is very nice and professional. She is the manager at this location. She assisted me with my climate control storage space. I recommend this storage unit.

Tonya C.  |  Premières impressions 
Évaluation :
5

Thanks Bree! You have been the best and thank you for all your help and kindness! Take care!

Nancy S.  |  Expérience générale 
Évaluation :
1

It was horrible, the facility is not secure at all. The gate is always open for anyone to walk in and any hour of the day and night. My storage unit was Burglarized They took so many valuable items and the clerk said he had no idea what to do. Horrible. I moved out my unit days before rent was due and they are calling saying my rent is due. This has been the worst experience of my life.

Ashleigh C.  |  Expérience générale 
Évaluation :
5

Great customer service! I was greeted with a smile by a lovely funny lady at the desk. She was kind and didn't hesitate to answer my questions.

Tabatha S.  |  Premières impressions 
Évaluation :
5

This team did an excellent job with helping me out find some space

David G.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

erica w.  |  Expérience générale 
Évaluation :
1

Staff had to be constantly reminded that I had abandoned my unit. They verified it but I was still harassed month after month. Bad news for seniors!

GLADYS S.  |  Expérience générale 
Évaluation :
5

Ms. Bree, is a step above and beyond, she's fantastic!!

DAVID L. T.  |  Expérience générale 
Évaluation :
2

The manager Bree Forbes doesn't need to be over anything. Horrible customer service. I pray I never have to back over there if she's still the manager

Pamela G.  |  Expérience générale 
Évaluation :
3

N,a

Caterra M.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Thanks

LaShonda M.  |  Expérience générale 
Évaluation :
5

I enjoy this U-Haul place, they have great employees and a great team leadership and Management. They are always helpful and so sweet. Make you feel important and respected.

Catherine D.  |  Premières impressions 
Évaluation :
5

They was nice and very helpful I will tell people about this U-Haul place and for them to bring their stuff to do you know if they are moving

KENDRICK S.  |  Premières impressions 
Évaluation :
5

My moving with Uhaul was horrible. Without any doubt. But my checking in to this location and talking to Bri. The team Leader. Was AMAZING!!!!! SHE HELPED ME KEEP FAITH IN TRUSTING IN UHAUL!

Pablo D.  |  Premières impressions 
Évaluation :
1

Will never recommend or use this storage again

Tra K.  |  Expérience générale 
Évaluation :
5

Storage was great.

allen w.  |  Expérience générale 
Évaluation :
5

I forgot the lady's name that showed & assigned me storage unit #4013, but she was very helpful.

Danielle V.  |  Expérience générale 
Évaluation :
1

It was supposed to be 24 hours but I couldn’t get in the gate at 10:20 p.m

Trent J.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

LaShonda M.  |  Premières impressions 
Évaluation :
5

Thank you for having such a caring and friendly staff. The 2 lady's that were in the facility were very helpful. Service was awesome! I will recommend this location to family and friends.

erica w.  |  Premières impressions 
Évaluation :
5

Bree is amazing. I highly recommend this place.

Bret G.  |  Premières impressions 
Évaluation :
5

I was warmly greeting with professionalism and politeness

Helen P.  |  Premières impressions 
Évaluation :
5

Thank you...The Staff and Management Mrs.Bria were Outstanding...Courteous..and very professional..I really appreciate the opportunity all you done for me.Thankyou..

Rosa W.  |  Expérience générale 
Évaluation :
5

Bri was the Pinnacle of service. I went in there looking for a storage unit not only did she help me out but she also gave me a month free. She is a model employee, and just all out friendly

matt c.  |  Premières impressions 
Évaluation :
5

Very clean. Staff was courteous and helpful. Highly recommend for storage and truck rental.

Stephanie K.  |  Expérience générale 
Évaluation :
5

The rates were higher than what I was use to paying, but maintenance, access, security & well lighted and staff friendly will cause me to recommend this U-Haul Storage Facility to a friend.

Evelyn H.  |  Expérience générale 
Évaluation :
5

The staff was always very helpful and attentive to my needs or requests. The manager Brie was Super nice and helpful. As a business she is someone whom I didn't mind talking to. Thank y'all

libby w.  |  Expérience générale 
Évaluation :
3

It was an okay experience for me. Prices are a bit higher as not aware of extra lock put on unit and missed getting things from my unit cause of forgotten key. One employe gave wrong info n was pushy

Ashley l.  |  Expérience générale 
Évaluation :
5

Love it love her bree is awesome...

Latasha S.  |  Premières impressions 
Évaluation :
5

Good service.

EVA N.  |  Premières impressions 
Évaluation :
5

Staff was great!!! Very helpful.

Maria L.  |  Expérience générale 
Évaluation :
4

Please obtain EZ TAGS for all rental vehicles, no reasons why this has not completed. This is NOT good customer service regarding convenience. Your failure to think about ease for the customers ?()'

pamela f.  |  Expérience générale 
Évaluation :
5

The manager was very friendly and helpful.

Melinda O.  |  Expérience générale 
Évaluation :
5

Good people. Just need more access time.

Cesar M.  |  Expérience générale 
Évaluation :
5

MR.DANON CUSTOMER SERVICE SKILLS ARE IMPECCABLE, WARM GREETINH ON AND OFF OUR PHONE CONVERSATIONS. U- HAUL IS VERY LUCKY TO HAVE SOMEONE WITH SO MUCH COMPASSION AND SMILES. THANK YOU. MS.ANGELA

Angela H.  |  Premières impressions 
Évaluation :
5

👍🏼

Manuel B.  |  Expérience générale 
Évaluation :
5

Bree Forbes is the best thing to happen to I haul greenspoint. The lady before was horrible and the service couldn't have been worse. Allow Bree to do her job because she has made a very much needed c

ALEXSON L.  |  Expérience générale 
Évaluation :
5

Very professional and willing to help

Kendil M.  |  Expérience générale 
Évaluation :
5

Very pleased with my experience at this U-Haul storage facility. All the staff were friendly and helpful. Bree was especially considerate yet professional in what was a difficult time for our family.

JULIE T.  |  Expérience générale 
Évaluation :
5

It was a wonderful experience SPECIAL THANKS TO BREE @77060 for Helping me with the 26 ft truck and Car Transport.

Ronald W.  |  Premières impressions 
Évaluation :
5

Really helpful management from the workers there.i will use this place for all my storage needs.thank u greenspoint u haul storage. Thankfully M.

Lita h.  |  Expérience générale 
Évaluation :
4

The only problem that I had was that they put a red lock on my storage when I pay my bill on time. But other than that I didn't have no problems

Theresa A.  |  Expérience générale 
Évaluation :
5

I would recommend

Montoya T.  |  Expérience générale 
Évaluation :
5

Very professional

Janet S.  |  Premières impressions 
Évaluation :
5

the young lady who assisted us...sooo friendly and helpful. please tell her how easy she made this process for us!!! Happy Thanksgiving. Charlie and Diane Patterson

Charlie P.  |  Expérience générale 
Évaluation :
5

:-)

Dean W.  |  Expérience générale 
Évaluation :
1

When attempting to move on 10/6/18 the staff member working blocked all the customer parking area with Uhaul trucks for about 5 hours and refused to move them. Never use this location

LYNETTA C.  |  Expérience générale 
Évaluation :
5

Ploite staff and helped me out quickly and answered my questions.

Shuronda L.  |  Réservation 
Évaluation :
5

Staff was awesome.

Neva R.  |  Expérience générale 
Évaluation :
5

Excellent costumer service.

ANA O.  |  Expérience générale 
Évaluation :
5

N.D.

KIRK D.  |  Réservation 
Évaluation :
5

The system was down and yet Steven Valrie went above and beyond to make sure I had a unit before I left The greens point uhaul location. I appreciate exceptional customer service like steven provided

Alexis r.  |  Réservation 
Évaluation :
1

Please give me a call the issue needs to be addressed

ALEXSON L.  |  Réservation 
Évaluation :
4

****

Johnnetta J.  |  Expérience générale 
Évaluation :
5

He was great!!!

kimberly p.  |  Réservation 
Évaluation :
5

It was clean and affordable.

bernice r.  |  Expérience générale 
Évaluation :
5

Staff and facility are great

ESTELLA G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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