Customer Reviews for U-Haul Moving & Storage at Hammertown

Évaluation :

4

Was disappointed I was provided a trailer with 2 nails in a tire, which resulted in 4 hours of delay in my move and travel. I do appreciate the one day rental credit provided from Hammertown Uhaul. However, it did not account for the increased expense I had to incur for the delay.

Évaluation :

5

Everything was very well organized and was readily available for me. thank you, Linda Butler

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

David was very profesional.he needs to get recognize...uhaul needs employee like him not like the manager who needs more training on dealing with the costumer ..dont wanna deal with that kind of oerson.

Évaluation :

5

It was a very handy truck they let us keep it longer than originally planned due to unforseen events really worked with us to make our experience great.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The check out process don't work …. I've been rent a cargo van every weeks, and there's a problem EVERYTIME. I have drive up the next day close out the invoice Very disappointed

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The instructions for the 24/7 pick-up was not clearly prevalent at this location and delayed our pick-up approx 24 minutes, due to staff being unaware of the type of services that were offered.

Évaluation :

5

5 stars no doubt, friendly place to do business with even when the staff made fun of me getting my fat ass in the driver's seat in this truck. That was hilarious to watch

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was done efficiently and I had a good experience

Évaluation :

5

Continue providing the excellent service you gave to me. Everyone was very personable and friendly.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

They had my return location wrong, no inventory for the ball I needed.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Well done job by all.trucks are very nice and clean. Very happy

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Continues to have problems with self check in after using the cargo van EVERY TWO WEEKS CONTINEOUSLY and the trucks have check engine issues

Évaluation :

2

wen I returned the truck the person was very rude and overcharged me for miles and tried to charge me for one piece of mud in the back of the truck when I had just cleaned it out and it was winter it had just rained and there was going to be mud I did clean it to the best of my ability I was told it's the time of weather it will be dirty inside like that and it was okay just no garbage and then the lady says well who did you talk to what was his name rude

Évaluation :

2

I dropped off after hours filled gas at Valero right next to u-haul but still got charged for gas

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I returned the truck at 7:01 pm. The doors were still open and the clerk was inside. When I walked up to return the vehicle, he wouldn't help me and told me to drop the keys in the lockbox. We were charged for the extra day. This is unacceptable. I will never use the facility again.

Évaluation :

3

The truck I was rented was in very bad shape! It was a terrible ride. It cost me $100 in gas for a 1 hour drive round trip!! Complete RIP Off!!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The Mobile App sign in was not working. I was supposed to get the truck at 6. There were no specific directions on how to get it done, and the people working there had no idea how to do it either. So maybe better equipping the workers so they know it or just giving clearer directions on how to get it done would help a lot

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The crew was friendly and with all the stress of moving I was glad that your company kept things as easy as possible.

Évaluation :

5

The drive train has a clunking sound. Also I wish I knew that the cab was cleaned for COVID 19. Maybe you can put a sticker on the dash saying it was just cleaned prior to rental.

Évaluation :

2

Computer System went down during checkin. Causing 50-minute delay. Modify this locations need to go to the counter twice. Covid concern, and adds to delays.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service. And very helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

See above

Évaluation :

5

Excellent

Évaluation :

5

Everything was good

Évaluation :

3

Truck should be clean as promsied

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The van needed a lot of work. The worst of which was the steering wheel. It is bent toward the dash on the right-hand side. This causes your knuckles to hit the turn signal stalk every time you make a left-hand turn. The doors also do not close unless slammed and the shifter interlock is broken causing you to have to force the gear shifter to any position. All in all this van needs some help.

Évaluation :

5

I was in and out very fast great service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Actually have a fourth of a tank of fuel.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The Rental agents were courteous and efficient in getting me in and out thank you.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

I was trailering a car, your video showed anchor at 4 corners, 2 rachet straps up front, 2 chains in back. Only one chain in back of trailer and one upfront by left rachet strap. This caused confusion, called manager and all worked out very well.

Évaluation :

5

The truck had a dash light on. When informed the office they said it was because the catalytic converter was stolen and they put a straight pipe on. This is not legal. It also could have been another problem that they assumed was the bad emissions. We had to hope the truck would not fail, luckily it did not.

Évaluation :

5

Nothing,

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

I declined the insurance because after speaking with my insurance agent and taking pictures upon arrival of the vehicle and sending them to him I was covered under my own policy. I declined it online and I declined it in person. I was still charged. The gas was about a 16th of a tank above what I received the truck and I was told it was a 16th below and then I was being charged $7,5 for 16th of a gallon. Absolutely ridiculous when I scooted the insurance and the gas fee I was told that's just the way it was. This is the second week in a row I have rented a vehicle from U-Haul my experience last week was great this week $37 over charge was ridiculous I will never rent from you again please and I will refer other people to other companies as well

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Uhaul was great! The movers that I had to choose from and did use were HORRIBLE! They did major damage to my antique table, broke my china cabinet side, pulled apart my sewing cabinet, and scratched and dented my refrigerator. I have no idea what other of my belongings are broken. Uhaul should rethink their association with Movers R Us.

Évaluation :

5

Great group of people. Everyone was polite and so helpful. By far the best Uhaul facility I've ever dealt with. Thank you again for your support and willingness to give great customer service.

Évaluation :

4

Up keepmofntrucks May run at 40 mph but Highway poor maintenance Truck Appearance kept up under hood issues for 161k mike Truck

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Thanks

Évaluation :

4

At first Proprietor wasn't the greatest to deal with. After he settled down he became more friendly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Been renting vehicles from this location for years whether it's a moving van, car trailer or a pick-up truck all the vehicles were well maintained and fully functional. Service has always been great. I see no need for improvement as I've always had good experiences with this location. Just keep up the good work.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Did not know the pick up location I selected and received confirmation for could change to something further away, in the opposite direction of where I was going

Évaluation :

5

The guy that hooked trailer up and the lady that unhooked the trailer were so good. Very quick and nice, Knew what they were doing. Top notch!

Évaluation :

4

The inside of the windshield was dirty. The process went well from online reservation to pick up and return

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The 2 lady's were amazing people !

Évaluation :

5

It would be awesome to have someone kinda show you the in and out of the truck. Example -how to adjust the side mirror, pointing out that there's no rear view mirror. Just the basic stuff but it would go a long way. Overall experience was plain simple. The staff was friendly which made my experience worth it. Keep up the good work!!!

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast easy and customer service was excellent!!

Évaluation :

1

I was overcharged on gas. There were so many misc charges on both my debit card and credit card. The dolly was never taken out of the rack but got charged anyway. I rented one day 2 or 3rd Nov. Went to hospital on the 3rd. So the truck want used much until I got out on the 9th. Charged for excessive miles. So I want a huge adjustment on these charges. I am getting well and I won't accept this kind of service. Judith Light-Hall. 209-337-8959.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I must compliment the staff as being extremely helpful, courteous and friendly. Merci

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

2

Return process through the office and the phone is NOT helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The van I rented had been previously stolen. There was a lot of damage inside and out that was not noted. When trying to put gas in the van, it would not let me put it in at any rate faster then a trickle. This make by trip last an hour longer because each gas half fill up took over 20 minutes. Aguilera Roadside service was great. They were prompt, found the issue and fixed it. After learning that they did not catch this during their inspection of the stolen van, I felt more uncomfortable using it. This poor inspection concerns me about the overall safety of vehicles that have been through this. I also found that the left blinker is not working correctly. This goes along with the other damage that I located that was not accounted for.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

The manager Chris and his staff were very good to work with. I needed the pickup truck for another day and they worked with me without any issues. I can't Thank them enough for making my move less stressful. I will recommend anyone to do business with this U-Haul location. THANKS again Chris for making my move easier. You truly care about your customers.

Évaluation :

5

Chris was very helpful. Excellent service à la clientèle. Merci!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.