Évaluations des clients U-Haul Moving & Storage at Hammertown

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Customer service was amazing from reserving a last minute trailer with Chris all the way to the checking in and out my rental. Everyone was truly helpful getting me going. The deserve a secure area for being in the location they are. Very unfortunate when you have to deal with people on the streets causing problems and fires.

Same as above pls. And thank you... Sincerely.cp.b.a .

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Mark all of the vehicle imperfections with the stickers.

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I scheduled a rental at 10:00 am on December the 27th. got the confirmation e-mail, but when i did the online check in they changed my pick up time at 13:00 and when i got there to pick it up i had to wait another 30 mns because there were no trucks available.

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I was charged .79 cents per mile when my contract states .39 per mile.

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Quick and easy, in and out. Good customer service.

Great service and attentive staff

Everything was great, customer service was excellent

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I was charged with a convenience fee for returning my rental after hours after the fact that I called to double check if there is a fee for returning after hours. They said no. And I asked multiple times over the phone. When I called to ask why the charge, only then that they told me I was charged and I was misinformed by their employee when I called the day before practically telling me it is what it is. No apologies or nothing like that because if I would've known, I would've just made arrangements of dropping it off the following day. I'm not complaining about their policy. I'm complaining on how myself, as a customer, was dealt with after I was misinformed. Bad customer service

Your staff was great.

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Everything went well except the truck was indicating that the brake was on when it was not. I wanted to reserve the same type of truck for 2 days at the end of the month and was told I could only reserve for one day which is very inconvient.

Organize. My initial pickup was changed to a different location and time. When I called to change the time, I was given a new location. When I went to pick the moving van up at said location the previous customer had not returned it. I was told that it was supposed to have been returned the night before, but i still wasn't informed that night that I would potentially not have a truck the next day. I drove on my own accord to another location while on the phone with someone to try to get the right van. The location I drove to had nothing in stock but Vicky in "traffic" sent me to Tam O Shanter where another customer hadn't picked up their van. It was frustrating thinking I potentially could miss my opportunity to move, having to drive to 3 locations in Stockton when i wanted pick up in manteca, and having to pay for the extra mileage. It was almost sad to see a business so ill prepared.

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Thanks to All Merry Christmas and a Happy New Year.

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Not a thing. Fantastic location

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Refund the $100, and check over your vehicles before sending them out. I had my two young daughters in the truck traveling from Arizona with me. Wondering if you are going to break down is not anything a customer should experience, plus the truck was dirty and had trash in it when I picked it up. Not cool

Need to make sure all lights are working properly. instead of taping them to work. and then you find out you had no tail light after you got where you were going.

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Update truck to use Bluetooth or at least plug in jack for listening to music as fm/am radio often does not get good reception. Other than that Uhaul continues to serve my family and business needs better than ever. Than you, its appreciated.

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Picked up truck and finished loading but the truck won't start . Called road side assistant but put on hold for 37 minutes so hung up and call the place where we rent the truck. Guess what they said. "We can't help you, there is nothing we can do just call road side assistant.." so I called back Road side assistant but they never picked up the call. While movers( paid by hour) just sitting there doing nothing for about 2 hours, thank god some good samaritan fixed the truck and started engine (he said battery is bad) so we had to turn engine on to unloading.. one of worst and expensive ( movers actually worked for about 2hours but had to paid for 4hours(including wait for the truck to restart ) experience.

have the cost ready faster I rented 2 days ago and still have not received the charge adjustment.?

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Hire more office staff

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Keep up the good work. A pleasure doing business with you.

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My bill does not make sense numbers don't match

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Very satisfied customer

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I don't like the fact that when we rented the truck at 1: 40 on Friday and we talked about bringing the truck back before 1:40 on Sat., we get a call saying that we were supposed to bring it back Friday night, which is complete bs and when we took the truck out there was three quarters of a tank full of gas and on the contract said there was more gas in it, not best practices!

Everything went smoothly from pick up to drop off. Staff was very helpful and polite. I will recommend this facility to family and friends . Thank you.

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Train employees to follow through. Came in 1/2 hour earlier than my pick up time so I could get an appliance dolley cuz they are “first come, first serve”. Woman at counter said she'd put an appliance dolley in my truck, guy who checked me in said it was “in the back” but when I checked, no dolley. And no more available as they'd all been taken by then. Your policy of not allowing customers to reserve an appliance dolley doesn't make sense for a “moving company”.

Everything was excellent except the phone wait of try to get hold of a staff member.

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Waited 15 minutes to be hooked up with car dolly and over charged me due to “computer issues” and when I returned it the kid who was supposed to unhook the dolly told me he'd be right over, I waited 10 minutes before unhooking it myself and seeing the kid sitting on his phone inside. Horrible experience with uhaul and not the first bad one either.

They did excellent work. No improvement needed.

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People friendly. I like that.

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Lied about having available trucks when you reserve them. Poor attitudes

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Be more prompt with customers that have reserved online and checking in at the location

It was great

This was so quick and easy compared to the location in Hayward that took 3 hours for us to pick up our already scheduled vehicle. I highly recommend this Stockton location!!

Your associates was very helpful I was suppose to drop the trailer in Oakland Ca but I was allowed to drop it of in Stockton Ca Thank you for your help

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Excellent customer service!!

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Everything worked out fine - love the technology advancements with the reservation and check-out process. Also loved using the App for vehicle inspection and recording of gasoline and mileage numbers.

Either your company has a very messed up computer system or the workers dont know how to use it. Everytime I've been there twice now, once with a reservation, and just recent as a walk in and both times it has taken about 45 minutes to almost a hour to get out of there. I never got the email to load my drivers license. My debit card was decline, my bank said I was charged 3 times and then credited, so they froze my card for fraud. So I had to use a different card. 2nd time I used my second debit card that I used. Its stressful moving, but when you stand there waiting and 3 or 4 customers go in and out, and i stand there. Frustration level begins to rise. When we got the trailer home, we found the door open and there was glass and Dupree in the trailer and had to sweep it out before we could load it. In the future i will go to Lodi Uhaul. Never had such problems there. Sorry i have nothing to say good about my experience.

My original reservation was for a location in Modesto. I was not happy that on the evening before my reservation I received a call stating that the 26 foot truck I had reserved 10 days before was not available. The best your local person had to offer was a 15 foot truck with no apology. It was only when I called your reservation line and asked if a 26 foot truck was available in a nearby community was a available. The Stockton location was helpful but unsympathetic. I will need to think hard before I use U-haul ever again.

To improve don't ask someone for a second phone number. There is no need for it. Especially if they don't have a second one to give you so just make one up.

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My uhaul was very dirty inside, trash under the seats, and ROACHES in the back. Alive and dead ones so I couldn't move my furniture because it there was so many. When I talked to the manager she just said oh well that sucks we're going to have to do better and then ignored us. I will NEVER go back to this location if things don't change. It's a pandemic and customers should be able to trust that Uhaul cares and cleans to CDC regulations.

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