Customer Reviews for U-Haul Moving & Storage at Hammond Sq

3 562 évaluations

1915 SW Railroad Ave   Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

(985) 345-3066

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(985) 345-3066

1915 SW Railroad Ave
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
2

The staff was friendly and helpful. The dolly provided was filthy and gooey. I drove from Hammond to Slidell on a low tire and road side assistance took about 4 hours to arrive. It wasn't a good experience once I arrived to my destination, they are understaffed and it effects the consumer. Poor experience but the staff was very helpful and pleasant to deal with.

BOBBIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER W. 
Évaluation :
1

Horrible customer service, horrible attitudes snd very dismissive. Was over charged for gas. Quality customer service needs to be reinforced

STANFORD D. 
Évaluation :
5

No problem. Quick pickup and return. Courteous and professional staff.

Gene M. 
Évaluation :
5

This particular location is the best UHAUL location I've ever been to. The stall is always ready to help with whatever you may need. As busy as this location is, you would think the staff would be stressed out at all times. In fact, they're quite the opposite. They're always with a smile and all have great attitudes. I've rented trucks and various trailers many times in the past two years and have NEVER had a bad experience. These guys and girls go above and beyond for their customers.

WILLIAM P. 
Évaluation :
2

Did the entire preregistration online to save time. Once at the facility the employee said nothing was in the system. Had to decline the insurance 3 times give alternate phone numbers mileage etc. ac did not work at highway speeds.

Joe S. 
Évaluation :
5

The return process was quick and pain free. The staff was friendly and helpful.

KELSIE O. 
Évaluation :
5

Clean the trailers out. It was dirty when I picked it up and had to mop it out before I could use it

Tim A. 
Évaluation :
2

There was no dolly in the truck and 2 soda bottles rolled out from under the seat

SHAWN B. 
Évaluation :
3

Customer service representative was short, and almost rude who checked me in. Could use friendlier attitude.

MARK W. 
Évaluation :
5

I wish there was a discount on rental of trailer after 5-7 days.

DARRYL B. 
Évaluation :
3

I originally rented a trailer at a rate of around 20,00 $ Per Day plus the 24,00 $ insurance which isn't bad but I added on a day the next day to make it a total of 3 days and I had to pay another 24,00 $ the insurance when I've already purchased the insurance which is ridiculous. I rent from y'all all the time and never had this problem. I do business with y'all because y'all are affordable but doubling the insurance all beca I added 1 extra day doesn't make it very affordable.

SEAN S. 
Évaluation :
5

Great customer service extremely help they definitely show what customer service should be…..this site and management is SUPERB!!!

Michael S. 
Évaluation :
5

Everything was great! Very satisfied customer:)

ANGELIA A. 
Évaluation :
5

Staff was extremely helpful and friendly

THOMAS F. 
Évaluation :
4

The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.

ELIZABETH M.  |  Expérience générale 
Évaluation :
3

When I got home from picking up trailer the right tail light didn't work and the employee didn't have me check before leaving which I thought was weird but I figured he knew what he was doing….they where out of the adapter too had to go somewhere else to buy which kind sucked they sold out

Jacqueline G. 
Évaluation :
5

Everything was great. The truck I needed was there, and the staff was beyond excellent.

april Z. 
Évaluation :
5

Great customer service!!

CHRISTY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONEY L. 
Évaluation :
1

Give ppl what they order not what they didn't order.my Truck suppose to be a15" and they give me a 10" it wasn't fair so I don't think I will tell a friend

TEKARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delane L. 
Évaluation :
4

I'm not happy about the charges for the rental vs what is advertised.

HAROLDDEAN S. 
Évaluation :
1

Was very disappointed with the customer service. Our hitch installation appointment was originally scheduled for 9/6, with expedited shipping paid to get a hitch in time. We were unable to make the original time, so we called to reschedule for 9/24. We were never informed (until we called) that our appointment had been rescheduled to 9/30 due to the part not being in on time (that we paid priority shipping for 20 days prior), without confirming our availability. On 9/30, we showed up for our appointment only to be told we had been rescheduled (again) for 10/4!!! The manager was unapologetic and said “I haven't had time to call anyone back.” She was also unwilling to give any discount for our trouble and the three afternoons I had to take off of work. Very unprofessional and highly disappointed. The only positive is the hitch has finally been installed correctly it seems.

joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

So desperate for a truck, and Uhaul made it work!!!! Friendly and Courteous….. they are my hero's! Thanks for everything.

DEBORAH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blaire H. 
Évaluation :
1

Do not hassle the customer when they have to repair The equipment that was faulty to begin with. Reimbursing for a faulty tire should be the company's responsibility. No one should have to do maintenance to someone else's equipment when it is rented.

Kathleen S. 
Évaluation :
5

Ran into a few problems. But the staff really put in the work to help us and it all worked out in the end. Pretty quick service also and nice staff. Would definitely use this location again when I need. Truck and trailer was super clean too. Thank you. And till next time.

CHRISTIAN H. 
Évaluation :
5

Price for hitch with installation & lights with installation was cheaper online. At location total was 470 $. Online, same store was 370 $. Could be prices are cheaper when you book yourself compared to cost to book at store. Could be the store sold a different hitch. Either way the job was perfect, thank you, I'VE GOT A HITCH.....

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

It was so easy, I reserved a truck, picked it up in less than 10 minutes & returning it was even easier.

SCOTT N. 
Évaluation :
3

Upon returning the trailer to the location I inquired about haven't the fee waived as I was not away I would be charged. The pickup location advertised that I just needed to return the trailer today but didn't give a specific time. When I asked if anything could be done about the charge given the situation and circumstances they told me no.

Markita W. 
Évaluation :
5

Your website is difficult to maneuver, as in slow and always trying to upsell.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEROY S. 
Évaluation :
5

The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!

Lorenzo M.  |  Premières impressions 
Évaluation :
5

Staff had excellent customer service. Thanks for a very positive experience!!

pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES K. 
Évaluation :
5

This location was great! Very helpful employees! Although UHaul called me 30 mins before I was supposed to pick up my truck and dolly and told me the location had changed to about an hour away from where I lived. So I had to change my schedule to fit my new pick up time. The lady on the phone was also really rude. But when I arrived at the location the man who helped was super nice and helped me load up my car on the dolly.

Chase P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY W. 
Évaluation :
3

Ok i guess, no one was there

Rod B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alyssa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Considering the post Ida challenges they were very courteous and efficient.

darryl B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Delores S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC W. 
Évaluation :
5

Nothing needs to change

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTON S. 
Évaluation :
3

Those unfamiliar with the facility may have difficulty locating their rental vehicle (the automated system said it was by the canopy but it was actually located by the hitching bay). The dolly that we reserved was not in the vehicle so we located one on display by the door. The vehicle had a sensor issue which kept telling us that the left front tire was low on air (that information on a note inside the truck would have been helpful). The automated system would not process the premium insurance option so we only had the basic.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
1

Although I booked online for 24/7 pickup, the 7:00 am pickup was not available until the store opened at 9:00. I was confirmed for 7:00am both online and by by phone. Because of the delay getting truck, I lost my manpower and had to scramble to find other help. And because of that I had to rent the truck longer than I hoped! It was a disaster

Greg L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTOR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE C. 
Évaluation :
2

I was charged 92,04 $ and two days later charges an additional 82,69 $. Very poor business dealings. When I called to try to get it fixed the female I spoke to was very abrasive and never did resolve my issue, only argued with me. I even called my bank to see if there was a credit hanging around and they advised there was NOT a credit in my account. Do better U-HAUL! Now I have to waste my time returning to the store to fix good. Rhonda Rayborn 985-351-9158

RICHARD R. 
Évaluation :
5

Awesome drop off proceed for after hours. Quick and simple.

Jasmine C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wally A. 
Évaluation :
5

The person at the original place WANDA WAS THE MOST RUDE PERSON I HAVE EVER EXPERIENCED EITH U HAUL MAKES ME WANT TO USE PENSKE IN THE FUTURE!

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

Zytavian Wilson took excellent care of us! He was so personable and pleasant to work with!

DEBRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVAREO M.  |  Premières impressions 
Évaluation :
4

Service was quick and the counter service personnel assisted me with what size unit was available for my same day rental. Sadly, no fault of personnel, there were hardly any units available to rent. I had to make due with a small van which required more work when loading and unloading. Thank you for the good personnel you have at this location and I do hope Uhaul is paying a minimum wage of 15,00 $ per hour as they all deserve this minimum wage to survive and to keep their professionalism intact.

DARYL T. 
Évaluation :
2

When we started unpacking out boxes there were several roaches in the boxes.

Kaitlin D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE M. 
Évaluation :
5

Rental transaction was fast and friendly at this location. As soon as I signed the paperwork and walked outside, the truck was pulling up for me. Literally, one of the best experiences I've had at Uhaul living in five different states.

WILLARD D. 
Évaluation :
5

The instructions were unclear and I wasn't sure where to park the uhaul truck.

Melanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIERRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afton D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE F. 
Évaluation :
5

The Staff was extremely helpful and had great attitudes, the store was fully stocked with everything we needed and more which made the trip a lot less stressful

CASSIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Expérience générale 
Évaluation :
5

Everything was perfect.

Pamela P. 
Évaluation :
3

The General manager was NOT friendly WHATSOEVER. She spoke to me as if she had a chip on her shoulder. NOT once smiling. She needs an attitude adjustment. The truck was clean and it was brought up very quickly.

ANN MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR P. 
Évaluation :
5

The only problem I have is pricing. I couldn't believe the new increase/charge to rent now.

RHONDA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PATRICIA J. 
Évaluation :
5

When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there way

TRACEY W.  |  Expérience générale 
Évaluation :
1

Pod didn't make it. I have wasted days of time trying to communicate and was ALWAYS put on hold. I would spend hours on hold only to be told they didn't know what to do and was put on hold again. Do you have any Qualified personnel?

Renata D. 
Évaluation :
4

Oil the hitch lock threads. They are RUSTY. Your person didn't tighten it down, and it caused problems, until I Sprayed the threads with WD-40 and finished securing your trailer to my vehicle.

John S. 
Évaluation :
5

Nothing. Everyone was so nice and the installation was very quick.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aparna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE M. 
Évaluation :
5

The staff was helpful, polite and quick.

MONICA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Collin T. 
Évaluation :
4

The staff I dealt with was nice. Got me unhooked and outta there quickly!

Jonathan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keeosha A. 
Évaluation :
5

Excellent service from the people who helped me.

Robert A. 
Évaluation :
1

The roof leaked all over my furniture and the headlights did not work and with moving after dark that was a major issue.

Jared T. 
Évaluation :
4

Customer had to drive 50 minutes to pick up UHaul when reservation said 7 miles from house. Unacceptable!

ROBERT L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRISTAN L. 
Évaluation :
5

Friendly service as well.

PETER F. 
Évaluation :
1

Fraud account was open in my name and used my credit card that was not authorized

Robert R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL S.  |  Premières impressions 
Évaluation :
1

UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can't review something I did not get.

Kennadei L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry L.  |  Premières impressions 
Évaluation :
5

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Miranda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank you

Richard C.  |  Expérience générale 
Évaluation :
5

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Merci.

Jo Ann K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolunda D.  |  Expérience générale 
Évaluation :
5

your staff at this location is simply awesome!!!!

TYRONE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
1

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Chrissy B.  |  Premières impressions 
Évaluation :
4

The ceiling in the unit was coming down but no water leaks happened.

darrin a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbel G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darrin a.  |  Premières impressions 
Évaluation :
5

Merci

shirley m.  |  Premières impressions 
Évaluation :
5

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

JANIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seldon B.  |  Premières impressions 
Évaluation :
5

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

dan l.  |  Premières impressions 
Évaluation :
5

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

GEORGIA H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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