Évaluations des clients U-Haul Moving & Storage at Hammond Sq

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Hammond Sq

Cote générale :

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JAMES B.
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Le client n'a pas laissé de commentaire.

BRAD B.
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Le client n'a pas laissé de commentaire.

darrin a. | Premières impressions |
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Le client n'a pas laissé de commentaire.

mike R.
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Le client n'a pas laissé de commentaire.

James C. | Premières impressions |
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The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.

D L.
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Le client n'a pas laissé de commentaire.

Don S.
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Le client n'a pas laissé de commentaire.

Cullen S.
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Le client n'a pas laissé de commentaire.

LORNA R.
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Everything and be polite after all the customers pay your paychecks.

JOESPH H.
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Some waiting because only one staff member at desk, but otherwise it was good.

MICHELLE K.
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Le client n'a pas laissé de commentaire.

ALFRED M.
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Le client n'a pas laissé de commentaire.

GENE M.
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Le client n'a pas laissé de commentaire.

SCOTT L.
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Le client n'a pas laissé de commentaire.

JANICE G.
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You guys need to sanitize your trucks better especially due to COVID 19 an the fact that the truck had a bad odor due to the engine not being right .. an I over heard an employee say they stole the Cadillac converter from the trucks are said an irresponsible an not safe for us as customers

LAWRENCE C.
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Le client n'a pas laissé de commentaire.

SCOTT L.
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Le client n'a pas laissé de commentaire.

Joshua C.
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Le client n'a pas laissé de commentaire.

MARK S.
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Le client n'a pas laissé de commentaire.

Brianne R.
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Next time when booking online please ensure to show if the truck is one way or round trip.

WALTER M.
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Le client n'a pas laissé de commentaire.

GLEN G.
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Le client n'a pas laissé de commentaire.

chaszion d. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Stephen P.
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Le client n'a pas laissé de commentaire.

EDWARD L.
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nothing. i got exceptional service. the ladies that were on duty the day i had to get boxes were very helpful.

DEBBIE M.
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Great service and very quick.

LOVELESS M.
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Le client n'a pas laissé de commentaire.

Sonya M. | Expérience générale |
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Great customer service at this location and would refer to family and friends.

Melanie B.
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Will not rent with uhaul again.

Steaven D.
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Le client n'a pas laissé de commentaire.

dameon b. | Expérience générale |
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I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Thank you!

Christopher S.
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Le client n'a pas laissé de commentaire.

TERRY S.
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It was really quick and convenient. I needed a pick up truck for a few hours. Great staffed. Fixed me up and had me on my way quickly. Return was simple.

Rockel C.
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I've spoke to the customer service department multiple times and each time I hear that I'll get a refund for the FRAUDULENT charges but instead I keep getting charged more. Yesterday I was charged again for 2 more appliance dollies even though I never even used one (they don't even have an appliance dolly at this site for you to use)! The manager said again yesterday that I would get a refund of the inappropriate charges and an email letting me know the correct totals but that has not happened yet. This location apparently based their business model on charging customers 10-15 at a time repeatedly over the course of months.

Noel R.
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Le client n'a pas laissé de commentaire.

ELIZABETH SIHVON W.
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Just fantastic customer service.

John N.
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Nope great experience! Thanks.

Jeffery R.
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Le client n'a pas laissé de commentaire.

GLYNN B.
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Le client n'a pas laissé de commentaire.

Gerald D.
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Le client n'a pas laissé de commentaire.

SHARON S.
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Le client n'a pas laissé de commentaire.

WILLIAM S.
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Le client n'a pas laissé de commentaire.

JACQUELINE S.
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Le client n'a pas laissé de commentaire.

BOBBY S.
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Nothing

Julie D.
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Very disappointed that I had to pay for 150 miles when I only went approximately 80. A refund should have been offered but was told that's the way it is. Unhappy about being over charged

Jude L.
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Le client n'a pas laissé de commentaire.

Brian F.
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Le client n'a pas laissé de commentaire.

DEON L.
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Great customer service 👏

AARON N.
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Le client n'a pas laissé de commentaire.

Albert S.
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Great customer service

CELESTE S.
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The U-Haul was very old and a little sketch but the staff at this location was very helpful and we had a good experience.

shirley m. | Premières impressions |
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Thank you

Janie W.
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Le client n'a pas laissé de commentaire.

Jason B.
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I really only needed the rental for 24 hours, either I overlooked that option or it was not available. I have to get it for 2 days, so obviously the cost was more. That may not be available when you drop it off at another location.

CARLMINNE J.
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Associate got my order wrong, added pads I didn't use, dolly I never received, over charged me for service. The manager refused refund & tired to paint the picture that is was my fault. Wouldn't want my dead dog to go to this location. I don't know if they are working off commission but they completely used me during this experience & the previous experience. I will definitely be giving a bad review on Yelp & BBB.

Kimberly S.
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Le client n'a pas laissé de commentaire.

John J.
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Le client n'a pas laissé de commentaire.

JANIE C. | Premières impressions |
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I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

William D.
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Le client n'a pas laissé de commentaire.

Kurtis K.
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Too many glitches on your computer system. They had to fix my invoice because the system showed 7/8 tank when it was actually 7/16 full. I made many visits prior to moving day buying packaging and the computer system was %*#!

RUTH G.
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As a worker providing a service it's your job to make sure the customer receives what they paid for. You should walk your customer to the exact uhaul they reserved, not tell them “oh it's that one over there” and leave it to them to find it. If extra equipment was reserved such as a furniture dolly then make sure you actually give it to them or put it in the uhaul. I was charged for services and equipment I never received!

dennis R.
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Le client n'a pas laissé de commentaire.

dennis R.
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Le client n'a pas laissé de commentaire.

Jason B.
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Le client n'a pas laissé de commentaire.

TAYLOR W.
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Le client n'a pas laissé de commentaire.

Willie L.
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The staff need a raise

richard H.
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Le client n'a pas laissé de commentaire.

Bobby B.
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Le client n'a pas laissé de commentaire.

AGNES D.
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Le client n'a pas laissé de commentaire.

Brandi B.
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Le client n'a pas laissé de commentaire.

WALKER B.
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Has a drive thru for you to sit and wait for an employee to help you with rental drop off. Didn't not have to wait but a few seconds. The lady there was really inviting and friendly. Checked what she needed to and sent me on my fairly quickly.

Trevor V.
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They rented me a damaged trailer at full price which then caused me to have a flat tire in traffic and to end up stuck on the side of the road. No one would answer my call and put my on hold 12 times even when I said I was stranded. Then when I did get through they told me to call roadside and would not give me the number or put me through, they just told me to call the uhaul main number and figure it out. I was unable to use the trailer for the reason I rented it and yet I was not given a refund. So this was the last time I rent from uhaul and I will be putting my experience on social media.

bonnie K.
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Le client n'a pas laissé de commentaire.

james G.
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My reservation "couldn't be found" at the location I had reserved it. Also, my credit card was supposed to be charged and instead my husband had to use his debit card. I set up an acct for this reason. I was disappointed with the entire experience.

THOMAS B.
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Had truck ordered for 24/7 pickup and when I got there website said I had to wait until the store was open to get truck. store opened an hour later and there was a line with 1 person working I waited an hour to get the truck. I was a schedule and now I was 2 hours late because of this. why even take reservations.

RONALD G.
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Le client n'a pas laissé de commentaire.

JOSE L.
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Nothing

STEPHEN M.
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Dont double charge customers for mileage would be a good start.

Joseph A.
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Very professional

johnny R.
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Le client n'a pas laissé de commentaire.

SHONDA S.
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Le client n'a pas laissé de commentaire.

TAMEKA N.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Move the location to red light

RaShanda T.
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Le client n'a pas laissé de commentaire.

DANIEL R.
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Everyone was extremely professional and very helpful.

ESCO P.
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The unit I used seem to need a little attention on the tow switch. I informed them of it and believe they will have it checked. Otherwise every thing was great.

Christopher J.
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Le client n'a pas laissé de commentaire.

Michael J.
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There was a lot of excess cleaner / protectant in the cup holders - it got on my keys and phone case - other than that all was fine

Gary L.
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The gentleman that checked me in was awesome. He helped me unhook the trailer and got me checked in in excellent time. They are lucky to have an employee like him.

JOHN G.
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Le client n'a pas laissé de commentaire.

Sharon J.
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Le client n'a pas laissé de commentaire.

Ralph E.
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Le client n'a pas laissé de commentaire.

ANTRANETTA B.
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Le client n'a pas laissé de commentaire.

Barry W.
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Le client n'a pas laissé de commentaire.

Alfernita S H.
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The workers at this location were VERY polite!!!

William W.
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Le client n'a pas laissé de commentaire.

edward R.
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Le client n'a pas laissé de commentaire.

barbara C.
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Excellent, prompt and friendly. Could not ask for any service to be better. Thanks

Kathy F.
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I use U-Haul all the time but there was something white on the floor in the back. I sured have did a walk throw but I didn't that is on me. I swept out the and made sure it was clean and there was more gas in the van when i drop it off. i try to be a good costmer.

VISHWAS M.
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Was charged a 25 dollar cleaning fee on the receipt.When the truck was completely clean.This fee was was not mentioned when leasing out the vehicle

DARRELL N.
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Le client n'a pas laissé de commentaire.

EDWARD F.
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Great rental experience. Staff are professionals. Trucks and location are well maintained.

David R.
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First time I had to do after hours return. It was easy enough, but a little intimidating. Then wanted me to approve the entire $119 bill rather than just additional $4. I did not understand and did not want to get charged twice.

Sharon B H.
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Truck ran fine, no problem renting. BUT the A/C was hardly blowing at all and moving in Louisiana in August is no picnic when the A/C is working! Puleeze, check coolant more often. Otherwise, a very pleasant experience from reservation to return.

Sean A.
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Le client n'a pas laissé de commentaire.

lloyd B.
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Manager Laurie was rude and I had to complain to upper management and on social media

GARY D.
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Le client n'a pas laissé de commentaire.

Daniel K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Seldon B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

vanessa m. | Expérience générale |
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My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!

Kellie F. | Expérience générale |
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I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!

Schilacy J. | Premières impressions |
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Great Customer Service & VERY Clean

Aleta S. | Expérience générale |
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Staff is very friendly and very helpful!!!

dan l. | Premières impressions |
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The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

DONNA B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

adriana d. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jennifer K. | Premières impressions |
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Y’all are so amazing thank you so much for helping me and being so sweet God bless you all

Kyle C. | Premières impressions |
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Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.

DONNA B. | Expérience générale |
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Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me out

Donald W. | Expérience générale |
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I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.

Randy S. | Expérience générale |
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Overall great staff , if needed will return

rana m. | Expérience générale |
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The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.

Tyrone L. | Expérience générale |
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The storage unit was nice and clean but the staff can be extremely rude...

Patrick G. | Expérience générale |
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I was put out because my car was over the line wow

rana m. | Premières impressions |
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Very friendly and helpful.

Stephanie B. | Expérience générale |
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Employee were rude

GEORGIA H. | Premières impressions |
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Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

Charonita L. | Premières impressions |
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She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweet

Erin W. | Expérience générale |
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Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.

Robin R. | Premières impressions |
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The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.

Jeff R. | Expérience générale |
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While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.

Fox R. | Premières impressions |
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KIND AND EFFICIENT

lamont j. | Expérience générale |
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Thanks for the service

Bobby B. | Expérience générale |
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everything an everyone was GREAT, thanks

RONNIE L. | Expérience générale |
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2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.

Aleta S. | Premières impressions |
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The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...

Gracie B. | Expérience générale |
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Great service, I would definitely use them again if needed

Candice L. | Premières impressions |
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Awesome experience!!

LANA M. | Expérience générale |
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.

GERARD K. | Expérience générale |
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I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.

Karen N. | Expérience générale |
Évaluation :

I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!

darruiest b. | Réservation |
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Excellent

katrene h. | Expérience générale |
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Staff always professional and helpful

KRISLYN K. | Réservation |
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The lady that I talked to on the phone and set my reservation was really understanding and really sweet .

Natasha W. | Réservation |
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The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!

Joseph V. | Expérience générale |
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N/A

CHENELLE B. | Expérience générale |
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We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420

Benton B. | Réservation |
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Very satisfied

Jennifer G. | Expérience générale |
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A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.

WALTER P. | Réservation |
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POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.

roosevelt a. | Expérience générale |
Évaluation :

👌

Non reviews have been submitted for this location.

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