U-Haul Moving & Storage at Hammond Sq

3203 évaluations

1915 SW Railroad Ave   Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

(985) 345-3066

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(985) 345-3066

1915 SW Railroad Ave
Hammond, LA 70403

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRONISHA F. 
Évaluation :
5

Everything was perfect

DARNETTA R. 
Évaluation :
3

Where do I begin, the truck wasn't ready still being clean, desk clerk rude ( mad because she had to clean the truck) can into the office where we were waiting on her. She didn't apologize just called our last name and asked for Driver's license. We complied until I mention a coupon ( certificate). She became very argumentative, start yelling and threatening to cancel the reservation. My response to all of this is to call her boss who issued the coupon ( certificate). After finally putting coupons in the system. The truck brakes are not working properly and it's the wrong size truck. After traveling from state to state time is of the essence. We lost. Four and half hours of. travel time.. This is the worst experience a person can ever encounter. Will I recommend this company, I recommend the individuals be re-trained on customer service, Learn truck sizes, keep up with maintenance on all the trucks. Examples: Break Pads, We were given a discount on the overall price but What I didn't mention the reason for the Frist coupon the truck broke down, had to place items in storage Unit for two months. Good luck you will need it

Lionel D. 
Évaluation :
1

Truck kept down shifting and cause more gas usage and the lady who check3d us out was very rude and discourteous she had my mom so upset she was in tears by the time we got to the truck and my mom is 62 with a heart condition

SANDRA P. 
Évaluation :
4

Keep on working to make us grateful and willing to return, have some blankets available for purchase.

SHERYLYNN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cengis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK T. 
Évaluation :
5

The staff were very friendly, and were quick to help whenever I entered the store. Great service!

DEMILE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanton J. 
Évaluation :
1

I want my money back the truck broke down inconvenient me it was horrific terrible please give me my money back

JOHNNY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE B. 
Évaluation :
4

The truck breaks needed repair. Has a lot air in breaks. Other than the breaks , Customer service was great smooth transaction.

IVY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE A. 
Évaluation :
5

friendly service

James D. 
Évaluation :
4

The guy that helped went out of his way to find us what we needed and did not send us to another location

KENNY W. 
Évaluation :
5

Everybody was so nice, from the initial rental all the way through returning the van. Thank you so much!

EDWARD H. 
Évaluation :
5

Great service - the individuals were very friendly and knowledgeable

ANTHONY A. 
Évaluation :
5

Keep up the good work . Very nice. Thank you

KENNETH J. 
Évaluation :
1

Customer service by the two women managers is horrible! Never go back to this location! Even the workers told me that I was not the only customer to complain! Fix It! Your a multi- Billion dollar company! Act like one

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
3

The inside of the cab of the truck I used was disgusting. Dirty from roof to floor and it stunk. Back of truck was cleaner than the front.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREY F. 
Évaluation :
5

The young lady who helped me check in and check out is so polite, professional, and great customer service. Recommend her for promotion. Have a Blessed Christmas!

KATRINA P. 
Évaluation :
2

They need to use better conversation skill.

alisha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
4

I was moving and rented a uhaul 20' from the Hammond location. Mrs. Lashunda Richardson was AWESOME and very helpful when I arrived to pick it up. I was scheduled to bring it back for 6pm. About 4p I was unsure if I'd make it back in time. I made about 10 calls to the location to see what options were available for me to extend if needed. Every time I called, the same person(they didn't state their name)answered and said the greeting and placed me on hold and never returned to the phone. This happened each time I called over a 2hour time frame. The first few times, when asked to hold i said “sure”. When they asked me to hold about the fifth time, I said “no”, I was still placed on hold. Then I called a few more times and when asked to hold I tried explaining that I had been placed on hold several times and I had a simple question. Before I could finish my statement, I was still placed on hold again. I ended up having to call customer service to have my questions answered. The representative was very respectful and helpful. I made it back just in time to have the truck checked in by 6. This is my first time using any professional service for moving equipment and I chose uhaul to purchase supplies on several visits and then then the truck. Mrs Richardson, the individuals that assisted me in purchasing moving supplies and the customer service rep did a great job. I'm not sure who answered the phone and kept placing me on hold but they are the only reason I didn't give 5stars.

CANDYCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

krystle S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darrin a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike R. 
Évaluation :
5

The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cullen S. 
Évaluation :
1

Everything and be polite after all the customers pay your paychecks.

LORNA R. 
Évaluation :
5

Some waiting because only one staff member at desk, but otherwise it was good.

JOESPH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
2

You guys need to sanitize your trucks better especially due to COVID 19 an the fact that the truck had a bad odor due to the engine not being right .. an I over heard an employee say they stole the Cadillac converter from the trucks are said an irresponsible an not safe for us as customers

JANICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
2

Next time when booking online please ensure to show if the truck is one way or round trip.

Brianne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chaszion d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen P. 
Évaluation :
4

nothing. i got exceptional service. the ladies that were on duty the day i had to get boxes were very helpful.

EDWARD L. 
Évaluation :
5

Great service and very quick.

DEBBIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOVELESS M. 
Évaluation :
5

Great customer service at this location and would refer to family and friends.

Sonya M.  |  Expérience générale 
Évaluation :
3

Will not rent with uhaul again.

Melanie B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steaven D. 
Évaluation :
5

I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Merci.

dameon b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

It was really quick and convenient. I needed a pick up truck for a few hours. Great staffed. Fixed me up and had me on my way quickly. Return was simple.

TERRY S. 
Évaluation :
1

I've spoke to the customer service department multiple times and each time I hear that I'll get a refund for the FRAUDULENT charges but instead I keep getting charged more. Yesterday I was charged again for 2 more appliance dollies even though I never even used one (they don't even have an appliance dolly at this site for you to use)! The manager said again yesterday that I would get a refund of the inappropriate charges and an email letting me know the correct totals but that has not happened yet. This location apparently based their business model on charging customers 10-15 at a time repeatedly over the course of months.

Rockel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noel R. 
Évaluation :
5

Just fantastic customer service.

ELIZABETH SIHVON W. 
Évaluation :
5

Nope great experience! Thanks.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLYNN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE S. 
Évaluation :
5

Rien

BOBBY S. 
Évaluation :
5

Very disappointed that I had to pay for 150 miles when I only went approximately 80. A refund should have been offered but was told that's the way it is. Unhappy about being over charged

Julie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jude L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Great customer service 👏

DEON L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON N. 
Évaluation :
5

Excellent service à la clientèle

Albert S. 
Évaluation :
5

The U-Haul was very old and a little sketch but the staff at this location was very helpful and we had a good experience.

CELESTE S. 
Évaluation :
5

Merci

shirley m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie W. 
Évaluation :
5

I really only needed the rental for 24 hours, either I overlooked that option or it was not available. I have to get it for 2 days, so obviously the cost was more. That may not be available when you drop it off at another location.

Jason B. 
Évaluation :
1

Associate got my order wrong, added pads I didn't use, dolly I never received, over charged me for service. The manager refused refund & tired to paint the picture that is was my fault. Wouldn't want my dead dog to go to this location. I don't know if they are working off commission but they completely used me during this experience & the previous experience. I will definitely be giving a bad review on Yelp & BBB.

CARLMINNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

JANIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Too many glitches on your computer system. They had to fix my invoice because the system showed 7/8 tank when it was actually 7/16 full. I made many visits prior to moving day buying packaging and the computer system was %*#!

Kurtis K. 
Évaluation :
3

As a worker providing a service it's your job to make sure the customer receives what they paid for. You should walk your customer to the exact uhaul they reserved, not tell them “oh it's that one over there” and leave it to them to find it. If extra equipment was reserved such as a furniture dolly then make sure you actually give it to them or put it in the uhaul. I was charged for services and equipment I never received!

RUTH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR W. 
Évaluation :
5

The staff need a raise

Willie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AGNES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi B. 
Évaluation :
5

Has a drive thru for you to sit and wait for an employee to help you with rental drop off. Didn't not have to wait but a few seconds. The lady there was really inviting and friendly. Checked what she needed to and sent me on my fairly quickly.

WALKER B. 
Évaluation :
1

They rented me a damaged trailer at full price which then caused me to have a flat tire in traffic and to end up stuck on the side of the road. No one would answer my call and put my on hold 12 times even when I said I was stranded. Then when I did get through they told me to call roadside and would not give me the number or put me through, they just told me to call the uhaul main number and figure it out. I was unable to use the trailer for the reason I rented it and yet I was not given a refund. So this was the last time I rent from uhaul and I will be putting my experience on social media.

Trevor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie K. 
Évaluation :
1

My reservation "couldn't be found" at the location I had reserved it. Also, my credit card was supposed to be charged and instead my husband had to use his debit card. I set up an acct for this reason. I was disappointed with the entire experience.

james G. 
Évaluation :
2

Had truck ordered for 24/7 pickup and when I got there website said I had to wait until the store was open to get truck. store opened an hour later and there was a line with 1 person working I waited an hour to get the truck. I was a schedule and now I was 2 hours late because of this. why even take reservations.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

Rien

JOSE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seldon B.  |  Premières impressions 
Évaluation :
5

My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!

vanessa m.  |  Expérience générale 
Évaluation :
5

I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!

Kellie F.  |  Expérience générale 
Évaluation :
5

Great Customer Service & VERY Clean

Schilacy J.  |  Premières impressions 
Évaluation :
5

Staff is very friendly and very helpful!!!

Aleta S.  |  Expérience générale 
Évaluation :
5

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

dan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana d.  |  Expérience générale 
Évaluation :
5

Y’all are so amazing thank you so much for helping me and being so sweet God bless you all

Jennifer K.  |  Premières impressions 
Évaluation :
5

Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.

Kyle C.  |  Premières impressions 
Évaluation :
2

Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me out

DONNA B.  |  Expérience générale 
Évaluation :
1

I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.

Donald W.  |  Expérience générale 
Évaluation :
4

Overall great staff , if needed will return

Randy S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.

rana m.  |  Expérience générale 
Évaluation :
2

The storage unit was nice and clean but the staff can be extremely rude...

Tyrone L.  |  Expérience générale 
Évaluation :
1

I was put out because my car was over the line wow

Patrick G.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful.

rana m.  |  Premières impressions 
Évaluation :
3

Employee were rude

Stephanie B.  |  Expérience générale 
Évaluation :
5

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

GEORGIA H.  |  Premières impressions 
Évaluation :
5

She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweet

Charonita L.  |  Premières impressions 
Évaluation :
4

Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.

Erin W.  |  Expérience générale 
Évaluation :
2

The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.

Robin R.  |  Premières impressions 
Évaluation :
3

While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.

Jeff R.  |  Expérience générale 
Évaluation :
5

KIND AND EFFICIENT

Fox R.  |  Premières impressions 
Évaluation :
5

Thanks for the service

lamont j.  |  Expérience générale 
Évaluation :
5

everything an everyone was GREAT, thanks

Bobby B.  |  Expérience générale 
Évaluation :
1

2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.

RONNIE L.  |  Expérience générale 
Évaluation :
5

The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...

Aleta S.  |  Premières impressions 
Évaluation :
5

Great service, I would definitely use them again if needed

Gracie B.  |  Expérience générale 
Évaluation :
5

Awesome experience!!

Candice L.  |  Premières impressions 
Évaluation :
5

.

LANA M.  |  Expérience générale 
Évaluation :
5

I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.

GERARD K.  |  Expérience générale 
Évaluation :
4

I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!

Karen N.  |  Expérience générale 
Évaluation :
5

Excellent

darruiest b.  |  Réservation 
Évaluation :
5

Staff always professional and helpful

katrene h.  |  Expérience générale 
Évaluation :
5

The lady that I talked to on the phone and set my reservation was really understanding and really sweet .

KRISLYN K.  |  Réservation 
Évaluation :
5

The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!

Natasha W.  |  Réservation 
Évaluation :
3

S.O.

Joseph V.  |  Expérience générale 
Évaluation :
2

We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420

CHENELLE B.  |  Expérience générale 
Évaluation :
5

Very satisfied

Benton B.  |  Réservation 
Évaluation :
5

A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.

Jennifer G.  |  Expérience générale 
Évaluation :
5

POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.

WALTER P.  |  Réservation 
Évaluation :
5

👌

roosevelt a.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page