Customer Reviews for U-Haul Moving & Storage of Hammond

3 682 évaluations

1915 SW Railroad Ave   Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

(985) 345-3066

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(985) 345-3066

1915 SW Railroad Ave
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

_

Jeff B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRELL A. 
Évaluation :
3

I am extremely disappointed. I spent over $200 to rent a vehicle for a few hours and couldn't even finish my love because I had to have the rental back so soon. Normally it's for 24 hours. Now I will have to find another rental to finish my move after spending $200 already! Extremely disappointed!! There were even other trucks just sitting in the lot not being used

Brittany C. 
Évaluation :
1

These people changed the name on a account argued with a customer who was telling them they never showed identification to get the unit. Ran someone else card to pay for the unit they changed the name of & for over a year held onto a storage that was told to them multiple times wasn't needed. If I had more time on my hands I would've filed a lawsuit on this company. I wouldn't rent anything from this company ever in my life. It had a hole in the unit that ruined items. These people or rude & they will change info on your units. Beware of them.

Bessie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL F. 
Évaluation :
2

Moved out of storage over 8 months ago. Hammond uhaul 4 month of being gone they charged my credit cart over 400 dollars that I didn't authorize. Spoke with multiple people stating I have move out kept calling stating I had the lock still on the storage unit. I took the lock when I moved out so it was a lie . I will not recommend hammond to anyone

Robert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVERN M. 
Évaluation :
3

The steering was pulling to theright

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
3

Teach the employees to check the equipment better. I was given a trailer with a hole in the roof that had been poorly sealed, trailer roll up door did not go all the way up and once I got it up it would drop about 4in. The rear corner caps were missing Rivets and one tire has 55lbs of air and the other had 23lbs. Over all not happy with this location which is sad being I worked there years ago and took pride in the work I did there! And don't even attempt the 800 number to report issues was on hold for 45 min before I gave up. Over all a waste of money for an enclosed trailer when everything got wet anyway!

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nechelle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
5

Please make sure your online reservations or indicative of what is available in the actual store. What I reserved online was NOT available at the store and I had to get a larger truck, which I didn't need.

SARA W. 
Évaluation :
5

Staff was very friendly and helpful. I've used this location many times.

MICHAEL B. 
Évaluation :
5

Stop lying about your reservation guarantee when it's false.

Lauren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
4

I can't say that anything needs improving I rented a moving van type truck and just recently rented a car hauler trailer it was reasonably priced and well maintained I went a long way with it and had 0 trouble good company to rent from in the future

darren F. 
Évaluation :
5

Everyone was friendly, cheerful, and helpful — no improvement needs noted

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
2

I had a good experience as far as the employees were concerned with helpfulness but I was highly unsatisfied with how after only driving 20 miles or so I had the oil light come on. And after calling the uhaul location I picked it up from all they said was to call the roadside assistance. After 5-6 hours of waiting they finally showed up and we had to get a hotel instead of driving it fully. Would definitely not be interested in using uhaul again. The only reason the rating isn't lower is because the employees themselves were pleasant but not having the vehicle's maintenance checked is highly unprofessional.

Jimmy M. 
Évaluation :
3

Truck was almost underivable, shook violently above 50 mph, filthy windshield, wipers completely worn out

John W. 
Évaluation :
5

Truck was in horrible shape. I was nervous while driving it. Truck needs to be serviced

KENDRIC S. 
Évaluation :
5

Rien

WILFRED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
3

I reserved a truck for 830am. When I arrived, they tell me they didn't open until 9am. They put the open sign on at 840. Waited until 9:02 to open the door. Then made me go pull the truck out from where it was parked. I had to take down the sign out the window and squeeze out this tight spot. What happened to customer service.??????

TINA P. 
Évaluation :
1

Trash , TRASH

Betty W.  |  Expérience générale 
Évaluation :
5

Fantastic customer service, thank you!

THOMAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Absolutely not happy about being forced to rent 4 days as we only needed 2.

DONALD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald M. 
Évaluation :
4

I (and probably the employees too) thought the trailer just had leaves in it which is why I originally said it was clean. I figured the leaves would just blow out.. I picked up the trailer, got on the interstate and after 20 minutes, someone shot out the back window of my suv!! I got to my destination and found hundreds of roofing nails in the trailer. I'm guessing I got shot at because I must have been pelting cars with roofing nails. Long story short, you might want to make sure the trailers are actually clean. The rear glass is costing me $400 but there isn't much I can do about it right now.

Jeremiah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
4

I initially reserved a truck at the 7650 airline highway location only to discover after I arrived they had no truck available and the closest out of all of baton rouge was Hammond La some 40 + 85+miles round trip, out of the way, which put me in a serious bind. Courtesy of that and the poor customer service at that location, I will NEVER rent from uhaul again if I can help it and for sure I will not ever recommend uhaul to anyone.

ANTHONY LAEL J. 
Évaluation :
1

The bully that was working at 3 became confrontational. I would like a call (985) 974-3966

STEPHANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleshia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS B. 
Évaluation :
1

Although I reserved my truck and equipment two weeks prior to my need date, I got a call the night before that said the truck was not available and would not be until noon the following day after I had reserved it. This completely threw off all of our moving plans and the help that was to be available. When we actually got there the day they said we could pick the truck up, the equipment was not available. Although I asked him to please call around to the other local U-Haul‘s to see if there's any available they told me they didn't have a phone number I'd have to look that up myself. Very horrible customer service, very horrible attitude, very unprofessional.

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB D. 
Évaluation :
1

Was charged double the price behind a simple mistake. Never renting from this location again!

JORDAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent H. 
Évaluation :
5

Great staff

JOHN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SADERIA O. 
Évaluation :
3

The lights in the cab and back would not turn on, also the truck shakes bad at 55 mph or more. Balance tires.

CHRISTOPHER G. 
Évaluation :
1

Cleaning a Uhaul truck while smoking a cigarette inside the cabin means its not Clean. We got sick while riding in the truck . Secondly you charge me $20 dollar extra because your APP is down. Not my fault. I would not be returning to this location or recommending anyone .

michael R. 
Évaluation :
5

Everything was great, I will only rent with you guys!

WILLIAM B. 
Évaluation :
1

If a customer calls you saying their vehicle broke down on the highway and can provide proof. Allow a refund if they couldn't even use the rental trailer.

CARLOS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESOTERICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Premières impressions 
Évaluation :
1

It took us 3 hours and a 45 minute phone call to your customer service center to rent the truck we had reserved for 9 am. Then once that issue was resolved this location was dishonest and rented us a truck with only 1/2 of gas and told us it was full. We brought it back full since they did not fix the paperwork. Whenwe returned it we were then hit with a cleaning fee as well because there was some dirt on the floorboard (it was muddy outside due to rain). We have always had a good experience (20 yrs) until now but this experience has left us disgusted and not really wanting to do business with this location again.

Brian H. 
Évaluation :
5

Everything was perfect and the people were very nice and friendly

RITA L. 
Évaluation :
4

Keep doing what you are doing

MILTON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy W. 
Évaluation :
1

Ordered online for pickup in Hammond, Louisiana at midnight. On the way to pick up truck, I check email for check in instructions and I see that my rental was moved to pickup 7am next morning. Called 800 number to ask why, it was because my truck wasn't cleaned? What kind of BS is that? Also was told I'd have a credit for the 50$ t for y'all's guarantee but yet never even got the 50. Ordered uhaul until midnight the next night, woman at U-Haul in Hammond told me to have it back by 7. She was very rude to begin with, very agitated when I asked for things or about information. Truck was blowing hot air into cab, even with air condition on. If sweating moving things isn't enough, your U-Haul truck made the trip unbearable. Very disgusted with U-Haul.

ASHLEY R. 
Évaluation :
5

I had to call this location to ensure this was the drop off location due to my online credentials with uhaul not working the second time I logged in (and the pickuplocationfailingto provide my paperwork). The staff was able and willing to assist me with this. Upon my arrival to this location, as I waited in line for my turn, I witnessed all employees who were assisting customers do so with absolute knowledge on their specific customers needs. They were kind, courteous and obviously knew how to help their customers best to meet their needs. In a time where customer service is lacking at best, it's refreshing to see such excellent customer service.

Chad H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANISA D. 
Évaluation :
3

My experience was HORRIBLE !!! I ordered a week ahead of time and 30 min before I was to pick up received a call saying that there were no trucks available !!!! I had to go at least 50 miles out of my way back and forth and it cost me $45 in gas.

TAMMY F. 
Évaluation :
3

Extremely damaged bumper upon arrival to pick up the truck. I wasn't really worried about it but the headlight on the same side went in and out during the entire 10 + hour drive. Was pulled over by Grorgia State Trooper for questioning regarding the headlight. It made driving at night Extremely difficult and unsafe. I am assuming there is something loose due to the damage the truck suffered from a previous accident. Safety should be a #1 concern.

Timothy W. 
Évaluation :
1

I'm a return customer and most of the time I have had pretty good service with Uhaul, But this time was different. I rented a 26' truck from Hammond Square Uhaul. I was told the truck was ready to go. This truck was was rented to drive one way over 100 miles to Mississippi. I had a storage unit that is located very close to the Uhaul business where it was rented. I drove the truck around the parking lot to my storage unit, then spent the afternoon loading it. After loading it, it was well after dark, I got on the interstate in the truck headed to Mississippi. The truck rode Terrible. It had some type of tire / axle issue that made it “Bump” the I entire way. I debated on stopping and calling Uhaul for assistance but with everything considered, I didn't. It was dark, Uhaul was closed, I had to reach my destination in a very timely manner. A lot of my personal stuff was damaged in route. I got the truck offloaded and returned it as promised in Mississippi . I reported this situation to the Uhaul rep. at the return destination. She promised to make a report and get back with me. This was two days ago and I have not heard anything from her. I have made several attempts to contact her but reach a voicemail. I would Really like to know why this truck was not inspected better. I spent over $500 (gas included) for a Truly Bad Experience.. Van Flynt vcflynt@yahoo.com 228-341-4948

VAN F. 
Évaluation :
5

Top notch service center in Hammond, La

ROY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K.  |  Expérience générale 
Évaluation :
3

The uhaul container looked clean but all of my furniture had black marks and dust covering it all. Additionally, I turned in my uhaul at the exact level I received it at 1/4 tank. However, I was charged an outrageous $5 per gallon for 3 gallons of gas. Why must I be charged for bringing it to where it was at and why would it not be filled when I receive it?

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICITA W. 
Évaluation :
3

Truck felt like it needed an alignment and shaked alot, staff was friendly

LATONIA R. 
Évaluation :
5

Everything and everyone was great. No complaints.

Terrance B.  |  Premières impressions 
Évaluation :
5

Staff are extremely friendly and helpful. I love this location!

Janet L. 
Évaluation :
5

I completed the online drop off

Joy B. 
Évaluation :
5

Great employees.

FRANCIS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal W.  |  Expérience générale 
Évaluation :
3

Don't act like the person doesn't know what they are doing and when someone uses a trailer give a spare tire in case of a blow out

JAIME Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOLOMON H. 
Évaluation :
1

Truck got 8 miles per gallon. Was charged way too much. Went 100 miles and paid almost 200 dollars.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUNA R.  |  Expérience générale 
Évaluation :
1

Was charged for gas when I returned it with more gas than I received it with. When I called I was told that it was my fault. Yet, i wasn't instructed to report it when I received it. . Poor business and very unprofessional

STACI B. 
Évaluation :
3

I was charged an extra day ($80) when I turned in the last UHaul an hour late. Since I returned this one in a day early, it would have been nice to get a discount back.

Crystal S. 
Évaluation :
1

I need to talk to corporate regarding this issue I have had with this location as I will never use uhaul again due to the poor service and the way I was treated and the outrageous bill I received and being treated like a criminal and I hold a united States coastguard license and have for 22 years.

LOUIS G. 
Évaluation :
3

Have more equipment available had to get a small trailer because there was only one bigger and it had a flat. I can change a flat in 15 mins if I have a spare tire. Need more equipment

BRIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAREALE B. 
Évaluation :
4

Wish I would have known about the monthly rate to save some money!

ASHLEY H. 
Évaluation :
5

Juts continue to the good work service's and keep customers happy!

OSCAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfernita S.  |  Premières impressions 
Évaluation :
3

Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.

TRINA W.  |  Expérience générale 
Évaluation :
5

Easy rental, good personnel, easy drop off, A+++

SIDNEY S. 
Évaluation :
5

All good

Latimer B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAYLOR C. 
Évaluation :
5

I've never been treated so good. Ms. Lashonda is a super employee. I wish my employees were so helpful and I mean it. Thank you for asking. This lady was so thorough in her job. She even lifted the tongue of the trailer & placed it on my trailer hitch.. And A personality To match her work!

DOUGLAS T. 
Évaluation :
5

Had a nice experience.

CHARLOTTE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON S. 
Évaluation :
5

Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.

jaennette a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Excellent service as always!

SCOTT L. 
Évaluation :
2

Needed a large truck to move , I was told Hammond La location had the truck even though it was 22 miles outside of my area which meant an extra cost however when I arrived the truck was not there then later after deciding to get a smaller truck the truck arrived only to be told it was rent it to another customer I ended up having to make numerous trips with a smaller truck and incurred double fees Really poor service just be careful as their online reservation isn't always accurate

Louis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW O. 
Évaluation :
5

Great trailer for hauling my Jeep.

JESURI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace C. 
Évaluation :
2

Had to drive from slidell to hammond to pick up even though I reserved 2 weeks ahead of time, people not friendly or professional, truck was shaky, needs an alignment

Troy J. 
Évaluation :
5

Everything was great...Customer service outstanding

CAMILLE H. 
Évaluation :
5

Great to deal with. The process to rent was smooth and easy. I would recommend UHaul to anyone who needs a quick and easy rental.

ROBERT L. 
Évaluation :
5

The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!

Lorenzo M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVAREO M.  |  Premières impressions 
Évaluation :
1

Fraud account was open in my name and used my credit card that was not authorized

Robert R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL S.  |  Premières impressions 
Évaluation :
5

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Miranda J.  |  Premières impressions 
Évaluation :
5

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Merci.

Jo Ann K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
1

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Chrissy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbel G.  |  Premières impressions 
Évaluation :
5

Merci

shirley m.  |  Premières impressions 
Évaluation :
5

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

JANIE C.  |  Premières impressions 
Évaluation :
5

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

dan l.  |  Premières impressions 
Évaluation :
5

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

GEORGIA H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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