The only problem is the policy of having to have an emergency contact who can take a call from you at that very time. I won't bother renting from you again because that makes things much too hard. People work during the day and are often not available to take a call. It really is an AWFUL policy.JOSEPH B.
Customer Reviews for U-Haul Moving & Storage at Harbor Blvd
Pour nous contacter
Santa Ana, CA 92704
(S of Mcfadden Driveway after Autozone)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.YOICHI T.
Nothing. The service was great. The whole process was quick and painless. Convenient.John R.
Le client n'a pas laissé de commentaire.BRIAN P.
Le client n'a pas laissé de commentaire.LUIS G.
Muy amables y agradablesIGNACIO B.
Everything was fine.MARVIN N.
The service was excellent and very easy to manage.Mark R.
The movers from OC moving company were outstanding!Vasileios Z.
Worked well with me to meet all my needs. All employees were knowledgeableJORDAN R.
Have someone actually work the front desk. The only employee working there said to leave the keys at the front desk and then charges me an extra day fee when he was the one who processed the paperwork 3 hours AFTER we dropped off the Uhaul and therefore it was late. Spent an hour on hold with customer service only for the phone call to drop. Poor serviceLARRY C.
Le client n'a pas laissé de commentaire.MARY N.
This was the best uhaul equipment rental I've ever experienced.KURT A.
Le client n'a pas laissé de commentaire.Debra P.
Le client n'a pas laissé de commentaire.THUAN T.
Check out was PERFECT. Return was a DISASTER. The employee was rude, instructed me to park the trailer exactly where she wanted it in the lot, then complained when I backed up the trailer 3 feet short and insisted I park it 100 % exactly where she wanted it parked. In all my experiences with U-Haul, the attending employee has unhitched the motorcycle trailer and moved the trailer to where they wanted it and let me be free to go. Very UNHAPPY customer.Philip W.
Have employees wear masks and make customers wear masks too. Be more informed of their products and not having one person work while the other employees hung out.Brittany M.
Le client n'a pas laissé de commentaire.DURWARD W.
Le client n'a pas laissé de commentaire.STEVEN W.
Le client n'a pas laissé de commentaire.THOMAS C.
Easy in and out. These guys are well organized. Very accommodating and polite. Je les recommande chaudement.G R.
The crew was excellent and helpful. Was great working with Anthony.TED D.
Le client n'a pas laissé de commentaire.Tyler H.
Said 20 Was charged 290,9Alexa F.
Le client n'a pas laissé de commentaire.parag S.
The manager was incredibly helpful and professional. Although, I did get his card, I have misplaced it and forgot his name, but he is African American. I wilk recommend using this location based solely on his professional, well informed service and expertise.Matthew K.
Le client n'a pas laissé de commentaire.EILEEN O.
They charge me for 5 gallon of Gas. They never mention that when I returned Truck, I full up 9 gallon gas . I drove 70 miles most of it on freeway . When I did other reservation for Sunday , they make reservations on 07/05/2021. Nobody smile or greet customersSAMY B.
The two on-site service folks were very professional and helpful!FREDERICK R.
Excellent staff, very helpfulJESPER N.
This location was fine. But on line reservation at 71 Argonaut was horrendous. They double booked the truck. It took two hours for someone to figure out what happened. We had to drive to Santa Ana to get a truck. And wasted three hours and ended up being charged double what we were quoted.MICHAEL Y.
Le client n'a pas laissé de commentaire.Maria C.
Le client n'a pas laissé de commentaire.ADAM S.
Cameron was awesome!MARRIAH M.
Le client n'a pas laissé de commentaire.CRAIG K.
Le client n'a pas laissé de commentaire.Duy N.
Le client n'a pas laissé de commentaire.Jonah H.
Le client n'a pas laissé de commentaire.Coleman S.
I was very happy with my experience at your location. The staff was professional and courteous. The happy faces on your staff made it an amazing experience.ADRIAN P.
This uhaul location was very quick with the transaction. I was very pleased.Geoffrey W.
Le client n'a pas laissé de commentaire.nishan J.
The customer service was awesome. Just real and sincere.Jonah H.
Le client n'a pas laissé de commentaire.CHRIS T.
All goodCARLOS G.
The process is smooth and friendly. Have a lot of moving supplies and equipments.YE K.
The manager was amazing, however it took 2 hours to get our truck because the one they had could not be rented out (check engine light). The manager went ABOVE AND BEYOND to find us a truck and get it there for our move.Theresa B.
Le client n'a pas laissé de commentaire.MARTHA V.
Staff was very helpful throughout the entire rental processAmanda L.
I only drove 13 miles and put 3 gallons of gas and was charged additional gas fees, which was unacceptable. I left vehicle with a quarter tank. Will never use this location again and will post bad reviews on all sites related to this location.YUJI F.
The manager of this location was amazing! He should get a promotion and train everyone else in different stores. There was some complications from what the call center booked for us versus what the store could see and he worked above and beyond to get us what we needed, he even called different stores for us with 1 day notice! He was greatRYAN E.
Le client n'a pas laissé de commentaire.KARELL M.
Thank you for everything!!!!!AMY R.
Le client n'a pas laissé de commentaire.ROBERTO M.
Le client n'a pas laissé de commentaire.LEONEL O.
Le client n'a pas laissé de commentaire.AUSTIN G.
staff was rude. Made no urgency to help customers. Sat in the office for a while while the line built. Then acted with an attitude like they were annoyed we existed. I told him (Anthony) I didn't like his tone or attitude and I asked him to explain to me what I had done to earn it. I would not recommend this location...and this happened after the location nI was told my vehicle was at didn't arrive and they sent me to this location. So bad attitude was an insult to injury.MATTHEW E.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Le client n'a pas laissé de commentaire.ERIC P.
Le client n'a pas laissé de commentaire.CATHRYN S.
Le client n'a pas laissé de commentaire.Steven O.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.Christine O.
During the rental we need to keep it in extra day and I tried calling the location and nobody answered they transferred me to a number that I had to wait for an hour and a half and then the lady disconnected me so I had to drive to the location. Waiting on hold for an hour hour and a half is ridiculous.STEVEN W.
Excellent customer service.Benjamin W.
Le client n'a pas laissé de commentaire.Darrin D.
Le client n'a pas laissé de commentaire.LYNETTE H.
Le client n'a pas laissé de commentaire.Jesus E.
Good serviceRIGOBERTO E.
Trailer was not at the location that was originally establishedAaron H.
Employees unprofessional, computer went down, only 1 employee & a Supervisor, long line & wait, no one ever did a walk around inspection, my reservation was somehow messed up, truck had a bad transmission! Worst experience ever!!!cynthia S.
Le client n'a pas laissé de commentaire.ELI R.
Le client n'a pas laissé de commentaire.hilda G.
I have been here before. Your staff is excellent. I would definitely recommend. I am a repeat customer for this location.Jennifer P.
Nice friendly people and a hot girl to boot! Ill be back!MARVIN N.
Customer service was terrible especially on return everyone on cellphone ðŸ“± while people were waitingMIKE S.
I think I may have forgot something in the uhaul please call me at 3603340305Katelynn B.
Le client n'a pas laissé de commentaire.ERICK C.
Le client n'a pas laissé de commentaire.JOSEPH C.
Le client n'a pas laissé de commentaire.Salvador M.
The staff there is excellentCLAUDIA T.
Le client n'a pas laissé de commentaire.PHILLIP T.
Awesome people at this location. Cameron is very attentive and helpful *****ENRIQUE H.
I waited in the main room for over ten minutes waiting for someone to come to the counter. Finally went around back and a girl with purple in her hair was on her phone in the garage. As soon as I stumbled back there she jumped into action. They had four trucks waiting to be returned and she was in back ignoring us. I refuse to use this location again.PHILIP P.
Le client n'a pas laissé de commentaire.RAUL O.
Le client n'a pas laissé de commentaire.BONNIE M.
When I first arrived, the employee at the front desk was helping another customer with their rental. He did not even say hello, I'll be right with you. There was only once staff member at the time. The transaction with that customer took about 15 mins. Then the same employee tells the customer "I will pull up the vehicles in front for you," once the transaction was complete. The employee walks out the door and says nothing to me, such as I'll be right back or sorry for the wait. In total I waited 25 minutes to be seen. I was standing in the facility completely alone for 10 mins while the employee got the vehicles for the first customer, no supervision whatsoever. Also, the rental was reserved for 4:30 pm pick up to 6:30 pm drop off. I did not get the vehicle until 4:50 pm but still had 2 hours recorded on the paperwork and still had to return it by 6:30 pm. Terrible customer service.CYNTHIA C.
Le client n'a pas laissé de commentaire.QUENTIN R.
Le client n'a pas laissé de commentaire.SANDRA G.
Le client n'a pas laissé de commentaire.Tatiana N.
Le client n'a pas laissé de commentaire.Ann H.
Le client n'a pas laissé de commentaire.Adaline T. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM V.
Le client n'a pas laissé de commentaire.Tri N.
Le client n'a pas laissé de commentaire.BARBARA T.
Great service!EVANS S.
The only problem I had was that the different sizes of moving trucks were not available, but that's my fault because I reserved a large one, but it was too large to drive. So, I went back to get a smaller truck and the one I wanted was not available. But, Cameron got me into the next size down and that worked really well. I'm thankful that Cameron was able to help me in this way. ThanksJESUS S.
They're just robbers because I charged me two days. I took the truck on the 29th and returned it on the 30th at 7:20 pm and it turns out they're charging me on March 31st They're robbersMAURICIO T.
Le client n'a pas laissé de commentaire.Maria C.
Best staff ever.Carrie L R. | Expérience générale
Le client n'a pas laissé de commentaire.juan l. | Expérience générale
Le client n'a pas laissé de commentaire.Angela B. | Expérience générale
Le client n'a pas laissé de commentaire.Angela B. | Premières impressions
The staff was always exceptional and always helpful.Catrice K. | Expérience générale
I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lotJalil M. | Premières impressions
Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.Melquan G. | Premières impressions
Gabriel was very kind, personable and exhibits great customer service!!!Daniel S. | Premières impressions
Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.Rosalinda G. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!