Customer Reviews for U-Haul Moving & Storage at Harry Hines Blvd

1 162 évaluations

11061 Harry Hines Blvd   Dallas, TX 75229
(N Of Walnut Hill)

(972) 247-1724

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(972) 247-1724

11061 Harry Hines Blvd
Dallas, TX 75229
(N Of Walnut Hill)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL PATRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE ANTONIO G. 
Évaluation :
1

The sales lady was slow and extremely rude.

GINA MARIE S. 
Évaluation :
2

Checkout process was very difficult and too long, not much flexibility in payment method or adding additional drivers, vehicles steering wasn't in very good condition and made it difficult to navigate in tight spaces.

DANIEL JAMES K. 
Évaluation :
5

I've always used the larger U Haul rental location on Harry Hines/Northwest Highway and booked this one by accident. But will always book this one in the future. No line, efficient, friendly.

CLAYTON FOSTER W. 
Évaluation :
1

The staff is very friendly. This storage facility is in a bad area which we didn't know ahead of time moving across the country. We were told by the staff they have to close early since the 'area is very active and not a good place to be at night. The storage shed itself had holes in the wall and had run-down doors. The actual rope is like splinters. I had to pull it down with a towel. They have rodent deterrents in the sheds themselves which leads me to believe they have a problem. We also experienced an issue with nails all over the group. I picked up a full handful, and then the staff came out to help me. Luckily I only needed the shed for 1 week.

ALICIA G.  |  Premières impressions 
Évaluation :
4

Ase unos años atras todo estuba muy bien asta ahora que ay nueba maneñer c cre muy estricta y rasista

Jeremias S.  |  Expérience générale 
Évaluation :
4

I was not able to park my personal vehicle there while I used the rental .Since there are only 4 parking spaces for quick visits. But I was directed to a shopping mall down the street to safely park at while I used the rental truck which I did. But I definitely wouldn't leave it overnight.

MICHAEL R. 
Évaluation :
1

The lady in the office was rude. Finally after spending an hour in there she warmed up a little.

Gina S.  |  Premières impressions 
Évaluation :
1

Extremely slow and backed up. Only one person on the job and she would not take the time to move a returned trailer that was blocking the return route. It took over 30 minutes to drop off the u-haul. Tail end of my u-haul was hanging out in traffic as a result.

Joshua T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory J.  |  Premières impressions 
Évaluation :
5

Megan Draper is THE BEST. She has helped me out many times when I needed to add a unit or downsize. Hers is a very well run U Haul!

Jeanie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynka C. 
Évaluation :
1

My experience was appalling. My truck was not available and I was notified at the scheduled pickup time. I was directed to the above location by a friendly customer service agent who did give me a 50$ credit. At the second location they asked for a state ID, a second ID, called me to verify my number, called the person I was with to verify their number, called “someone that knows me” to quiz them and verify my identity, and wanted to call a 4th person to verify my identity then asked for my passport. I asked if they did this to everyone and they said we do as much as we FEEL LIKE to verify your identity. Another customer knocked on a closed door and instead of helping them they laughed at the customer and said “I'm just not going to answer them”. Please do not reward this location with your business.

SERGIO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELTON B W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elton W.  |  Premières impressions 
Évaluation :
4

Check in was a little painful. Location services turned on still would not work w the check in. Taking photos was fine but would not upload until I disabled my ad blocker. Too many things to fix just to upload pictures.

KEITH ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDE HODGES S.  |  Expérience générale 
Évaluation :
5

The staff member that assisted me was working alone at the time and was having lunch. She took her time to assist my family and I and was very helpful for what we needed!

Yolanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN Carl S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharunda D.  |  Online Move In 
Évaluation :
5

Very nice service

NIRAVKUMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUO SHUN T. 
Évaluation :
5

Thanks for all your help 🙏

MARCO ANTONIO M. 
Évaluation :
5

The lady who helped me was absolutely the best! I loved working with her!

JOSHUA ALAN R. 
Évaluation :
5

We went to the wrong uhaul by accident but are so happy we did. Meghan made the last leg of our move so much more manageable. Absolutely the best.

CHARLES R. 
Évaluation :
5

Meghan literally saved our move. We could not physically have done it without her help. She is amazing.

CHARLES R. 
Évaluation :
5

Easy and Meghan was super nice and helpful! Had never driven a big truck before. She helped me a lot! Would use them again!

KAREN NELMS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
5

Arizona messed up on the reservations it was supposed to be at 3 o'clock then I called and have it done at 8 AM I got to location and the reservation was set for noon the manager at the Harry Hines in Northwest Highway Location handled everything very well and then they sent me up the road to get the truck to another location on Harry Hines and it didn't go well at first but she But at that point I was kind of stressed out and Megan handled it really well I don't remember the other managers name at the other location so they handled everything well but you're reservations department is horrible

SCOTT RAMON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
5

Meghan Draper is a wonderful and exceptionally dedicated facility manager she looks out for all of the customers and ensures that the facility is safe and clean at all times.

manuel b.  |  Premières impressions 
Évaluation :
3

Truck was new and had low miles but was dirty. Truck bed was full of leaves. The lady who checked me in when I returned the truck was rude. So rude that I thought she was joking at first. Customer service has gone down the toilet.

MATTHEW B. 
Évaluation :
5

Meghan went above and beyond helping me with my rent. I'm impressed how she deliver her work, very precise and detailed.

GRACE A R. 
Évaluation :
5

Manager great person and very professional This is my second time renting here and I will continue to come back !!!

JAIME H P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor C. 
Évaluation :
5

She is awesome

NARAYAN P. 
Évaluation :
5

Meghan Draper was amazing! We had a terrible experience at a nearby 3rd party location (TK Automotive in Irving, TX) the representatives there said, “I don't work for Uhaul so I don't have to help you.” There we're only 4 lock boxes, the online checkin said to use lockbox number 8. Tried the code on the four I found and it didn't work. Went back inside to ask for help and the guy refused to assist in anyway. We decided just to go to a regular Uhaul location and we were very much satisfied with the Harry Hines Uhaul location. Meghan Draper helped us out tremendously. She said she would get us in a truck right away to avoid disruption with our move and would take care of the complaint of the other location. She was extremely friendly and genuinely went above and beyond to make us satisfied. She deserves at least a pat on the back by her supervisor at least if not employee of the month. Next time I need to rent with Uhaul, I'll drive the extra distance just to have her help with my transaction.

COLE DAVID K. 
Évaluation :
2

I lossed my job due to them cancelling my storage. Now I'm stuck with a trailer and no where to put it❗️❗️❗️❗️❗️❗️❗️ and I live out of town❗️❗️

PORSCHA T.  |  Premières impressions 
Évaluation :
5

I don't know if you can clone the Manager Meghan Draper, but her professional and approachable demeanor is one all of the best I've had the pleasure of experiencing in quite a long time. She is constantly moving and her hands are busy with quality control making sure the current and the next customer is taken care of completely and timely. I have and will again recommend U-haul simply because of my experience with Mrs. Draper.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIRALDO D. 
Évaluation :
1

Being less hostile and aggressive also more education on our customers they are being misled and misinformed . Also Extremely rude Staff there in the front desk

OSCAR PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Rick and Georgia were so accommodating and friendly. Thank you both so much ❤

Maria Teresa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina T.  |  Premières impressions 
Évaluation :
5

Very clean. Well organized location.

DAVID SPENCER C. 
Évaluation :
2

I am not happy that they charged me 25,00 $ for clean out when I swept the truck No place to park car when renting truck

KATHRYN ELAINE W. 
Évaluation :
1

I arrived at 9:35 for my 10:00 pick-up. The Manager was at the location but would not wait on me. She felt that hitting the tires of a truck was more important that waiting on me. She wouldn't help me until 10. This isn't poor customer service, it's no customer service.

TIM ANDREW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Vincent P. 
Évaluation :
1

The General Manager is very rude. Overall customer service with Uhaul in general was terrible. I'd never recommend or use uhaul services again.

Theepak S. 
Évaluation :
5

We dropped off the trailer in TX after hours so we did not deal with anyone. However it took over an hour for us to check in the trailer as the website would not recognize our location. We had to keep trying so that was the only issue we had upon return.

Melisa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
5

La MANAGER MEGHAN DRAPER DA UN EXCELENTE SERVICIO DE ATENCIÓN AL CLIENTE . Gracias a sus atenciones vuelvo a rentar y trató de recomendar esta compañía de UHAUL .

Ana A.  |  Premières impressions 
Évaluation :
5

Meghan was great. Her costumer service is excellent. The cargo van was in great shape and very clean. The communication and texts were very helpful.

JAMIE RAE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL GERARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES ANDREW C. 
Évaluation :
5

The experience with Ms. Draper was excellent. She was informative and friendly. This was my best experience with U-Haul. Although not the best location (I was sent to this location as an alternative), Ms. Draper more than made up for it with excellent service and information.

BRYAN LEE C. 
Évaluation :
5

Excellent attention, thank you very much 🙂

IRIOLVI DEL VALL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASNAIN HAKIM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OFELIA C C. 
Évaluation :
5

Uhaul truck very clean and drove great. The pick up and drop off was a breeze with no issues. Meghan the general manager was absolutely professional, attentive and answered all my questions quickly. I would highly recommend this location.

MARIANNA V. 
Évaluation :
4

I was pleased with experience.

Dennis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W H. 
Évaluation :
5

This was by far my best experience with U-Haul. Meghan was very thorough and professional. Compared to my most recent experience (horrible) at 2630 W. Irving Blvd, this was 100 times a better experience and service. Expectations exceeded.

KEITH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
3

For military and retired military, U-Haul should consider a discount for these personnel.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Darnell S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Oliver Claude M. 
Évaluation :
5

Personnel = exscellent!!!!

Nenad S. 
Évaluation :
1

The lady there is an absolute bitch! I parked my truck and then walked over to where she was. She was leaning inside another truck wiping down the seat or something. I waiting about 6-8' away. She finished what she was doing and turned around and said, “fuck”. I smiled and said, “ oh, I startled you”. She paused maybe 20 seconds and said, very angrily, “ don't ever do that again”. I said what walk near someone and wait on them to finish. She said, “ your lucky I didn't punch you in the face”. I was standing far enough away that she would have had to have taken several steps to have punched to. I said “you're lucky you didn't punch me in the face because I would have beat the fuck out of you if you did”. She said I should have amounted I was there. I then threw the keys down and caused her a little more before leaving. I've been buying bundles of fish barrel boxes at this location for almost 20 years and will never go back. She's a rude bitch and has been rude to me on 2 other ovations. Both times when I was returning trucks. She made me move the truck a few feet from where I parked it once. The other time she didn't like where I parked it at all and told me to move it to the other side.

Darrel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN BRADLEY C. 
Évaluation :
5

I'm very upset with the email it cost me 40 $because the return date did not match the date on a contract and I was binded the contract to pay 40 $since I returned the truck a day late seems a little like fraud so if you're going to send out a confirmation email make sure it helps the customer not harms them.

JERMAINE JACOBY B. 
Évaluation :
4

Parking spaces for renters

DOUGLAS C S. 
Évaluation :
5

Excellent customer service

ALFONSO G. 
Évaluation :
5

Excellent customer service

ALFONSO G. 
Évaluation :
2

She was unnecessarily mean. I would never use that location again.

FIRAT Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
2

Used my personal card because would not accept company card. Said owner had to be there, but have never has this happen in 6 years at other U-Haul locations. Asked if I could switch payment over to company card if I brought card holder (owner) with me when I returned the truck. Did and she still charged my card even after telling us she had taken care of it.

VICTOR L G. 
Évaluation :
1

I spend a lot of time for pick up and drop off while the manager controlling everything including tires, lamps.....

Fatih Y. 
Évaluation :
5

The manager was kind and friendly. I give her high praise for the excellent job she did throughout my experience.

Marie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK DESHAUN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHIVA PRASAD RED P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JORDAN L B. 
Évaluation :
5

Ms. Draper was incredible and knowledgeable. Great representation of your company.

ROY LEE S. 
Évaluation :
5

Seems like safety and disinfecting the trucks was paramount. She was running a tight ship! Like that.

MARTIN JOSEPH E.  |  Premières impressions 
Évaluation :
5

This is by far the best U-Haul location I've been to and the customer service was top notch. Thanks for the great experience

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL THEODORE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colin L. 
Évaluation :
5

In/Out smoothly. Vehicle as great.

ANGEL J. 
Évaluation :
1

The customer service was horrific. I was interrogated by the uhaul representative as if I was a wanted criminal. Furthermore I was given a broom and told to sweep out the back of the truck. It only had minimal dust upon my return.

Pamela Shanetra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Allan C. 
Évaluation :
5

The manager was exceptional, business wise and on a personal level.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO G. 
Évaluation :
5

Meghan was very friendly and helpful.

COLLIN KEITH M. 
Évaluation :
3

First place I visited didn't exist, just unconvient. Person was very helpful, just annoyed at how much a hastle the u-haul experience was

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEON THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJ A. 
Évaluation :
5

Megan was the best great information was given she made my experience the best thank you keep up the great work

LATONYA RASHELLE J. 
Évaluation :
5

Everything is good

SATYANARAYANA C. 
Évaluation :
4

The Manager was the selling point on our reason to rent from this location.

JAMES RUSSELL JR D. 
Évaluation :
5

Staff was friendly, helpful, and informative.

Jon Rolf S. 
Évaluation :
5

Every thing was going good thank you

EMAD A A. 
Évaluation :
5

Meghan does an awesome job

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chukwuemeka M. 
Évaluation :
1

Worst retail experience ever. Mrs.Draper turned me away from the uhaul establishment for life. I will be in contact with corporate.

KARYAN ANTHONY B. 
Évaluation :
5

Meghan was awesome , and most importantly very patient ! This is my go to location going forward

Denita Anmarche W. 
Évaluation :
5

Everything was excellent. The Mgr was professional and courteous.will recommend to friends and colleagues

KAREEM J. 
Évaluation :
5

Meghan was wonderful, very kind and patient. Customer service A+ !

ELIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP ANDREW M. 
Évaluation :
5

They accomplished all I needed and I felt welcomed.

William R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN T.  |  Premières impressions 
Évaluation :
5

Very good customer service

Jeremias S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page