Naomi was Awesome to work with I Highly recommend this DealerDAVIDWAYNE J.
Customer Reviews for U-Haul Moving & Storage at Holland Rd
Pour nous contacter
Suffolk, VA 23434
(Off of 58 left at the light before the overpass)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dwight B.
Nothing at this timeTAMEKALASHAY TAS H.
Le client n'a pas laissé de commentaire.PATRICKB C.
Wrongly charged me for damages that was previously there.KENDRADANIELLE R.
Le client n'a pas laissé de commentaire.Becky H. | Expérience générale
Everything was perfect until I tried to return the truck after hours. I followed your instructions but even using your WiFi, I could not finish the return online because it kept saying it couldn't find my location. So I took photos, locked the truck and put the keys in the drop box anyway.ROSEMARIE S.
Had to pick up equipment and another location in Connecticut (due to not available at desired location) which added 23 miles to my trip. This with a few in and around miles at destination (e.g. gas, lodging location ) put me over by 15 miles . Had to pay for additional millageTERRY G.
No improvement is needed.GRACIEDELORIECE J.
STAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.WILLIAM S. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM S.
I rented a truck from here and the tailgate had a dent in it the man girl behind the counter didn't walk her man ass out to the truck to do a walk around just told me to go in the fence and get the truck I did and seen the dent but I didn't take a pic nor did I stop by the office and let her know I thought they had already noted it They set me up a Black man this is a racist ass place here in Suffolk I'm going to file charges on this business and sue them for a fraud claim on me for 150 charged to my card they haven't heard the last of Travis Darden I'm coming at them look at your damn camera and you will see the truck was backed up to the fence and you can see the damage was already there check this girl sitting behind the desk there with her hair falling the fuck outTRAVISDEMARCO D.
Le client n'a pas laissé de commentaire.DARNELL B.
Le client n'a pas laissé de commentaire.LONNIEJORDAN H. | Premières impressions
Staff at Holland Road Suffolk VA location is awesome! I've rented several times from this store and they always make it a simple process. If any issues come up, they handle it. Customer service is top notch!ROYA S.
I met two great employees. One prior to pickup for questions and another during pickup that help me discover that I had a blown trailer light fuse.EDWARDLYDELL C.
Le client n'a pas laissé de commentaire.John B.
Enlarge the print on your advertisements/ banners about mileage charges is added to rental agreement. State sales tax for rental noted on contract.DWAYNELAMONT E.
The Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellentAlexis W. | Expérience générale
Something needs to be done about the rodents situation.ANGELA H. | Expérience générale
Le client n'a pas laissé de commentaire.STEVENRICHARD J.
Le client n'a pas laissé de commentaire.Keasha J.
Le client n'a pas laissé de commentaire.MARVINEDDLEMAN B.
GPS locating for mobile was problematic, but the owner/operator was extremely helpful and customer friendly and made the pickup seamless. Overall, the experience was extremely smooth. Would use this facility again.KEITHBARON B.
Le client n'a pas laissé de commentaire.TROYLEE THOMAS F.
The customer service when I picked up the equipment was excellent. When I dropped it off the attendant was totally unprofessional and lazy at best. It was 6:30 pm, dark out and cold, she didn't want to go outside and even said, â€œuggh I don't feel like going back thereâ€- meaning in the back lot where the trailer needed to go. She asked me to take the trailer back there. I did since it was hitched to my truck but my presence was a hassle for her. I didn't go there to do her job. When I walked in she was on her phone and not a soul was around. She looked bored and miserable. She didn't even say hello when I walked in. It was not a good representation of or for your company.NITARENEE M.
Le client n'a pas laissé de commentaire.Taiz H.
Le client n'a pas laissé de commentaire.Jodi B.
Le client n'a pas laissé de commentaire.KEELYNLEDRAKE U.
I attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I'll do anything other than this anything.Trent P. | Expérience générale
Le client n'a pas laissé de commentaire.SAMJUNIOR H.
Le client n'a pas laissé de commentaire.CALEBSTEPHEN W.
Amazing Customer Service, best I have ever seen at a Uhaul store!CARLOSGREGORY S.
Le client n'a pas laissé de commentaire.Cynthia W. | Premières impressions
This Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you're moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn't carry bolt cutters?Jesse S. | Expérience générale
When I picked up the truck from the Holland Road site, I repeatedly spoke to the representative about the date, to change it from the next day to two days later and then that the drop off was a one way to Alexandria. The young lady told me not to worry about it, that she would fix it. The next day I received a text to drop off the truck at Holland Road, obviously the contract was not updated. Then at the drop off in Lorton, I had to contact the help assistance because the drop off had the 'Holland Road' address where I picked it up! It was late at night, after 9:30 pm and I had to stay on the phone with the U-Haul assistance to get this resolved! Maybe the young lady in Suffolk was distracted, but I tried to resolve the conflicts in the contract before I left their office, but wasn't successful.LILLIANLORRAINE J.
Le client n'a pas laissé de commentaire.DEAGRABATTEN S.
Le client n'a pas laissé de commentaire.Tomeka M. | Premières impressions
Le client n'a pas laissé de commentaire.Russell O.
Le client n'a pas laissé de commentaire.FRANCINEPITTMAN J.
Le client n'a pas laissé de commentaire.VIVIANRAMALHO T.
Friendly staff, very helpful and efficientTIMOTHYMICHAEL D.
Everything went well the employee was very helpful, and friendly.ALVINT O.
Le client n'a pas laissé de commentaire.JOSHUAMICHAEL S.
Very friendly, professional and efficient.MARKLINUS S.
Le client n'a pas laissé de commentaire.Elliott B. | Expérience générale
Le client n'a pas laissé de commentaire.Esther P.
I had a 5 x 8 reserved at Buler Street in Chesapeake Va. and when I arrived the young lady was very rude and told me "It aint going to happen today" because my standard F-150 ball was to high and she would not offer help locating another u-haul that would help me. I was blow away!! . 3 hours later I found another dealer in Suffolk Va. that had the trailer and hooked me up right away. Very disappointing. DaveDAVID H.
Le client n'a pas laissé de commentaire.Trish T.
Le client n'a pas laissé de commentaire.JEFFERYLEE H.
I ordered furniture pads and a furniture dolly. When I arrived at the location, I was informed that this particular location did not carry either. It should be noted on the website to prevent any confusion. Additionally, I had to ask for a lock for the back of the truck, as the lock that was already on the truck appeared broken and without a key.ANDREWRYAN O.
Le client n'a pas laissé de commentaire.VALJEAN M.
Le client n'a pas laissé de commentaire.TIFFANYNICHOLE F.
When I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.William A. | Expérience générale
Le client n'a pas laissé de commentaire.JULIA Y.
Le client n'a pas laissé de commentaire.Linda H.
Le client n'a pas laissé de commentaire.HARRY V.
Le client n'a pas laissé de commentaire.NICOLEALLISON A.
Le client n'a pas laissé de commentaire.ROSARIOANTHONY T.
Le client n'a pas laissé de commentaire.Niketa B. | Premières impressions
Le client n'a pas laissé de commentaire.GRACIEDELORIECE J.
"Traffic" sent me to a location 45 minutes/one way from my original reservation location, though there a MULTIPLE locations with 20 minutes! Trailer was too small and due to work circumstances could not return it sooner. Returned it to a center close to my home though was told I needed to return it back to the location I picked it up from...another 2 hour r/t away. Could not do so as I had to commence my move out of state.JOHNLEE B.
Le client n'a pas laissé de commentaire.STEPHENLYNDELL P.
When I called to reserve a trailer the lady told me that I needed to get my receiver hitch inspected because I didn't know what brand it was. I told her it was GM factory equipment and she still insisted I get it inspected. I ask her where and she said any U-Haul but she couldn't do it. I asked for a location that could and she told me Pruden Blvd. when I asked for the address she said google it. After a little discussion she gave me the number. That guy said he couldn't inspect it and gave me another number. That lady said the first lady didn't know what she was talking about and booked me a reservation at the first place I called. That first lady gave me an inconvenient run around for nothing. I wish I knew her name but nevertheless they need more training.PETERANTHONY P.
The after hours check service did not work. I spoke with the manager who was suppose to take off the 20 $charge.ROOSEVELTLEMONT' B.
Professional! ThanksRENA B.
I had reserved a dozen packing blankets which they did not have also they didn't have the appliance hand truck and she tried to give me a small hand truck to move some heavy appliances. When I looked in the storage area they had a appliance hand truck. This was suppose to be a guaranteed reservation.JAMESFRANKLIN H.
Would love to have access 24 hourslinda c. | Premières impressions
I requested the truck with a moving dolly for a short move to our new house. I arrive to pick up my truck and I am informed they don't have any moving dollys that I had requested a week in advance. I was guaranteed that all equipment was available at this location however the attendant told me that only the vehicles are guaranteed and not the equipment. That significantly slowed down my moving process and made things more difficult. Then the truck only had 1/4 tank of gas when I picked it up so I needed to refuel PRIOR to doing any real moving. I was then informed that I would not be reimbursed for any additional fuel that would be returned with the truck. So my petty ass drove all over town like a pissed off teenager burning off all my extra gas after I was done moving to return that truck with exactly the 1/4 tank I rented it with. The online process for renting and returning a truck is convenient and easy, but the store's execution of the process is lacking. I would chose a different company next time if there was somewhere else conveniently close and available. I suppose a business model of supply and demand allows some companies to not try as hard to meet customer satisfaction and minimum standards when the scale is tipped in their favor.Kyle M.
Add a storage bike for the customers like the ones the employees have.Marlon C.
The staff was pleasant, but more attention to detail is needed. Lights were not checked on auto transport trailer (daytime running lights were not operable). One of the straps securing tires was frayed almost beyond use. Ramp was faulty and took staff 15-min. to adjust to realign. (As info, at drop off, staff had to disassemble, as they could not realign.) Entrance to driveway was blocked by parked vehicle, so had to drive truck w/auto transport through the storage facility, then couldn't get out until staff finished loading another customers trailer (15 min) because gate was locked. All and all, we accomplished our mission. The staff was pleasant, but the equipment and orientation of parking/entrance and exit needs to be better management.Rebecca F.
First let me say I rent from uhaul pretty frequently, feel free to search by number 8182972769 or name Allen Bradshaw. The service I received today was by far the worst ever. The gentlemen that was there was rude, unprofessional and lack of knowledge. I will never use uhaul service again after the service I received.ALLENKEITH B.
Le client n'a pas laissé de commentaire.Peggy L.
Young lady was extremely nice knowledgeable and efficient Asset to your company ThanksKINGWALTER B.
Le client n'a pas laissé de commentaire.SHARONMCLEAN N.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.CONNIEMARIE B.
Le client n'a pas laissé de commentaire.daniel h. | Expérience générale
Le client n'a pas laissé de commentaire.RENITAFAYE M.
Le client n'a pas laissé de commentaire.William E. | Expérience générale
I feel out Gas and i checked before i drop off and she charged me Gas charges on my card...i told her on Drop off time please check Vehicle but she do not check and after they charged..its not fair...DEVANGRAMANBHAI B.
Le client n'a pas laissé de commentaire.Andrea F.
Le client n'a pas laissé de commentaire.Kently P.
I found the return process after hours to very difficult for not everyone is computer savvy and the checklist fir the return was extreme difficult for me and the surcharge for not being able to complete the process myself.MARYCHRISTINE C.
I'm not sure that there is anything to improve. This is my second time renting from this location and everyone has been super nice, helpful, agreed resource.CORINNEADELE D.
Le client n'a pas laissé de commentaire.CHELSEAANN D.
Le client n'a pas laissé de commentaire.William C. | Expérience générale
Have more staff availableâ€¦â€¦5 different customers waited over an hour to pick up their scheduled reservation.THOMAS W.
Le client n'a pas laissé de commentaire.Verna H. | Premières impressions
Le client n'a pas laissé de commentaire.NETTALOUISE S.
Staff was excellantJEANNELOCKWOOD G.
Very nice experience with this location, The girls working there were very nice and helpful.KATHERINE B.
Excellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.Robert N. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDONO'NEAL D.
If you take care of the online reservation first and upload your info prior to arrival it makes the process more Efficient and effective. I was there 10 min, in and out.ROBERTJ B.
Ask specific questions and was given the wrong information.DEAGRABATTEN S.
Office is suppose to open at 7am. When I get there to drop off the equipment at 730am, the office is still closed and did not open until almost 8am. On top of that, the guy receptionist/cashier has a bad attitude and wasn't helpful at allVERICKTENOSO B.
Le client n'a pas laissé de commentaire.JEAN C.
Le client n'a pas laissé de commentaire.SIRIPONGS S.
The Young men there where new but they pressed on to get the job done in a professional mannermilton C.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.TAMESHADENENE S.
No one check the miles on the truck...I toke pic of it be4 I drove...a 19,95 $...gas..incorrectlyTRAVISLAMONT A.
Le client n'a pas laissé de commentaire.William G.
Was not acknowledged by staff for 20 minutes upon arrival. Then my uhaul wasn't there for an hour past my appointment. Watched a staff member back a truck into a guard rail and shrug it off. The whole situation was bad.SHAWNPATRICK N.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.Natasha G.
It was fast and friendly service! ThanksBOBBYLEE J.
Service (Naomi) was very helpful in getting me processed and ready quickly. The truck was cleaned, full, and ready to go. No issues with this location.ZACHARYTANNER H.
Excellent customer service representative. Job well done.ANNAMARIE H.
Le client n'a pas laissé de commentaire.MEGANYVONNE H.
Le client n'a pas laissé de commentaire.JENRO L.
Love itTyneki V. | Premières impressions
Le client n'a pas laissé de commentaire.JASPER S.
I was told when I made reservation I would be picking up at a Location about 10 minutes away. When I arrived my pick up location had changed (the day before) to a location was almost an hour away. Terrible. The local pick up people at both locations were great. Whoever made a reservation and gave me pathetic notice and really no chance of changing it should be fired. Or is this a uhaul trick?LUCYLEE T.
make sure customer gets what they reserved. i know it was my fault for forgetting the dolly and pads, but they should have had that out and waiting for me and made sure I got it.THOMASNEIL J.
Le client n'a pas laissé de commentaire.Becky H. | Premières impressions
Le client n'a pas laissé de commentaire.daniel h. | Premières impressions
Le client n'a pas laissé de commentaire.RAYMOND P. | Premières impressions
Le client n'a pas laissé de commentaire.Bret E. | Online Move In
Le client n'a pas laissé de commentaire.BERNADETTE B. | Premières impressions
Competent, Helpful, Courteous and Professional StaffAs Time Goes By A. | Réservation
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