all goodTerry W.
Customer Reviews for U-Haul Moving & Storage at Holland Rd
Pour nous contacter
Suffolk, VA 23434
(Off of 58 left at the light before the overpass)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Terence W.
Le client n'a pas laissé de commentaire.todd M.
I called to rent a truck and he told me that the truck was $19,95 and it was 0,89 cent per mile. We put in that I would be there at 6 pm to pick truck up and drop off by 8 he asked about the miles I said about 40. When I got to the place to rent the truck all was good until I brought truck back. The man there said because it's Friday night the mileage was 1,04 or something like that I said I was told 0,89 and he said sorry thats not correct I was too tired to argue. So no I will not recommend this place more will I use it again.Janice M.
The lady at the counter was extremely helpful and courteus.GREGORY L.
Amy provided excellent customer service during my visit.Corinne P.
Mileage cost way too much! Customer Service on the phone and at the location were both excellent!!Davena R.
When I returned the trailer after hours, the app was attempting to charge me a cleaning fee even though I had already cleaned the trailer. The rep called me first thing the next morning, apologized, and squared the whole thing away. Overall, it was a quick and easy process, and the service was top tier. Nothing but praise for the Holland Road U-Haul team!!!Andre B.
Le client n'a pas laissé de commentaire.RICHARD N.
My whole experience with this rental was above my expectationsburley B.
Le client n'a pas laissé de commentaire.Samantha T.
Le client n'a pas laissé de commentaire.Brandon W.
Make sure the truck seats are clean out and the inside of the truck befor the next person get it to use if PossibleLeon A.
Le client n'a pas laissé de commentaire.Eleazer R.
It was in the middle of nowhere and was not Lt very wellJason P.
Customer service definitely needs to be improved!!Towania W.
Le client n'a pas laissé de commentaire.Dylan T.
Amy was great and courteous!megiuel R.
The lady who was attempting to hook up the auto transport fell. She said she was okay however she was not moving that fast after the fall.Tommy A.
Place did not have the equipment I needed but online said it was available then had to go out of town to get the equipment worst experience I ever had customer bathroom smelled just like weed worker looked high as Gas!!!Darnell B.
The two reps at location were AWESOME! Location well lit and secure. Vehicle fueled up and clean. Pickup and drop off process quick easy and smooth. And did I mention the reps that helped us? They were more than helpful and gave great customer service.Jacindia W.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Damien K.
Everything was greatjames J.
The staff is nice and friendly.Trucks are clean.Darryl M.
Very poorly ran by boyfriend and girlfriend that live in the upstairs of the building, incompetent to say the least.Lawrence E.
Horrible customer service after already being inconvenienced.Kaylee R.
Friendlier staffAkia S.
Le client n'a pas laissé de commentaire.David G.
Nothing other than just wanted to commend Amy for providing an outstanding customer service support on the day of renting a trailer at this uhaul location. She made sure the rental was processed smoothly to include all rental papers where completed and all questions that I had were answered. LEDWIN L.
Le client n'a pas laissé de commentaire.thomas G.
This location was AWESOME!!! How about asking me about my total experience? U-Haul failed.Curtiss S.
I rented a trailer. First the young lady could not hook it up properly because she was not prepared with any tools to adjust the safety chain length. Second the trailer had a bag of trash in it and other debris that had to be swept out. Third the young man whom I assume was the young ladies boss brought tools and finished the trailer hook up, gave her a kiss directly in front of me, the customer, that is unprofessional. Fourth when I returned the trailer that same young man unhitched it and bumped and scratched my spare tire wheel cover.Thomas B.
great customer serviceAlicia K.
Le client n'a pas laissé de commentaire.Leamon L.
Everything and everyone is as greatLinda F.
Just waiting on invoice. Other than that, all was super.George F.
Staff was nice. After being told that my pick up location had to be changed due to not having the truck i reserved, i had to uber an hour away to pick it up. Truck was not there so i had to wait there for another hour, then had to drive the truck an hour back to where i had come from wasting miles and gas just to back track a third time as part of my actual 5 hr drive home. A/c kept going in and out of operation. Transmission had issues going into drive if i stopped moving. Had to give it gas and rock the gear shift to get it in gear. I will say again, staff was nice though and none of this was their fault that i know off.Matthew S.
great service!!!my V.
Unfortunately, I had a horrible experience with uhaul this time around. Especially, this Suffolk location. The staff were the most unprofessional I have ever seen. They were arguing with each other and joking around while people were waiting. One male employee needed to contact the manager for help with my coupons and he was yelling on the phone at the manager which was also his mom. I was in there for way longer than i needed to be. While i was in there a man came in to drop off a trailer he rented. They both dropped what they were doing for me and went to search for him in the computer for his contract. They couldn't find it and then realized his contact was never completed, so they told him he didn't owe anything and he could leave because the person checking him in messed up. When I was being helped again he said he was going to call the promissory note number and get back with me on how to apply my vip coupon. He never called back. My account was sent to collections and almost 2 weeks later, I called customer service again and the rep was trying to tell me a whole different story why my vip coupon wasn't applied. I tried to explain myself and he kept cutting me off saying it didn't matter. If he would of let me fully explain what happened we could have been done with the issue. I have used uhaul many times in my life. I will not be going back to this location. I hope they are all not like this. Not all reps were bad in the customer care center, I did speak to a kind lady who helped me with the coupons on the first place.Courtney H.
The guy who rented and closed my rental was absolutely rude and verbally abusive and gave me the wrong informationKirsten V.
The first attempt was to pick up a trailer from Hampton which was broke when we started to hook it up. I was sent 35 mins down the road to a location that didn't have it so I was sent 30 miles away to a location where they did have it. The First Lady I dealt with didn't know what she was doing. The second lady to help me passed gas while I was standing there and oh sorry and sprayed some bubble gum flavor spray to cover it up. Took longer than all my other uhaul rentals combined. Worst uhaul experience I've ever had and now the prices have doubled so the experience should be twice as good not horrible.Anthony F.
Nothing - The staff was very courteous and the equipment was awesome in allowing us to transition to our new home.Regan P.
Le client n'a pas laissé de commentaire.Jay S.
No dolly and no blankets were in the truck.Christopher L.
Le client n'a pas laissé de commentaire.Jaleesa P.
Nothing at all. It was perfect.John T.
Le client n'a pas laissé de commentaire.Alan G.
The staff here is incredibly unprofessional it's unreal they're still employed. I had 2 things wrong with the truck. I got yelled at by a "manager" for requesting a refund for being charge an extra date because the rental was late. It was late because I had to wait for someone to fix the truck. No one cared about my safety when I expressed genuine concerned. 0/10 would never recommend. My complaint goes so much deeper than I have the energy for. Extremely unprofessional, rude, condensending and careless.khalia D.
I reserved online, but when I picked up the trailer, the cost was almost double the online amount.Westbrook P.
Le client n'a pas laissé de commentaire.Scott C.
Make sure the Vehicle is running properly and well maintainedLeon A.
Improve the customer service the person in the office give. She showed very poor customer service skills plus just rude!!! I don't know if if I would use this U-Haul again!KIMBERLYLINDERA J.
Le client n'a pas laissé de commentaire.Jacob Y.
Le client n'a pas laissé de commentaire.Phil S. | Expérience générale
Our experience was not acceptable for the place I was supposed to drop off:152 sawyer town road. We went to drop off truck Sunday afternoon but place was closed and we had no contact info and tried calling you u haul and was on hold for over 2 hours. We couldn't just leave truck as there was no room. It was so awful. I'm not going to be able to use u haul again unless there is some kind of discount for my truck I returned.Ellen T.
Le client n'a pas laissé de commentaire.AUBREY O.
Everything was fine see no reason for change at this timeLArry E.
The gentleman was so polite & helpful with etc.Denise B.
Nothing I can think of at this time. Everyone was helpful and courteous. Thank you for an awesome experience on both sides.....WALTERICH MCCORD R.
Le client n'a pas laissé de commentaire.Matthew M.
Le client n'a pas laissé de commentaire.Philip M.
Le client n'a pas laissé de commentaire.Traenell G.
None at this time.EDWIN L.
Le client n'a pas laissé de commentaire.rodney d. | Premières impressions
Great serviceJoel H.
Le client n'a pas laissé de commentaire.JEANNIE G. | Expérience générale
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Victor M. | Expérience générale
Le client n'a pas laissé de commentaire.DIANEELIZABETH C.
The staff at this location was very helpful with my needs. She was friendly and greeted us with a smile making you feel at ease, she was very professional in doing her job and making you feel good for dealing with her. In a grade of 1 to 10 I would have to give her a 10 , very good employee.olin R.
Le client n'a pas laissé de commentaire.LaToya G.
Better maintenance on the trucks such as front end alignments and tire balanceKeith E.
Le client n'a pas laissé de commentaire.Dave C.
Le client n'a pas laissé de commentaire.Christopher W.
Excellent service both at pick up. No complaints.Joshua K.
Le client n'a pas laissé de commentaire.MARVINREGINALD W.
Le client n'a pas laissé de commentaire.Andrew F.
Le client n'a pas laissé de commentaire.Roxana E.
Very fast service and friendly!NATALIEGENETTE W.
Le client n'a pas laissé de commentaire.ARTHUREDWARD R.
helpful staff got us on our way quickly.Linda C.
I brought back the truck the gas guage showed little over 7/8 but attendent stated it was not close enough to 15/16 and that I would have to pay a 10 fuel charge I went and put 1,5 in the tank to make fuel tank read full so I will never use U-Haul again. Penske trucking will get me business from now on.RICHARDWAYNE B.
Le client n'a pas laissé de commentaire.MATTHEWWAYNE F.
I was unable to pick up or return the truck with the website. I selected pick up curbside to avoid the wait. Turns out I would've had to wait anyway because the dolly wasn't in the truck. The clerk was pleasant and helpful. Upon return I was charged for furniture pads that I never had, customer service refunded it without issue. I would use this location and company againKERTESHARACHELL A.
The best customer service and uhaul I have been toDARYL H.
Le client n'a pas laissé de commentaire.KARAASHLEY A.
Le client n'a pas laissé de commentaire.LYDIA G.
Next time they need to have fuel in the trucks instead of customers having to stop right after leaving the lot.ANNETTEHUNTER C.
Great service friendly staffLEOLAMITCHELL C.
Naomi has been very helpful, and I would recommend her and this location to anyone in need of a local truck rental.WILLIAMROBERT P.
The rental process was very easy! The owner was awesome and got me in and out within 5-10 minutes.MATTHEWRYAN F.
Le client n'a pas laissé de commentaire.SHAWNEAELIZABETH C.
A lot of issues! - Suffolk, VA location was incredibly slow and did not accommodate app check-in whatsoever. Vehicle had a quarter tank of gas and smelled of cigarette smoke. - was told that fees would be ~$50 less than they wereJett J.
Le client n'a pas laissé de commentaire.Sharon M. | Expérience générale
Le client n'a pas laissé de commentaire.Tonya J.
Le client n'a pas laissé de commentaire.Breanne M. | Premières impressions
Everything was perfect!JOHNPATRICK C.
Le client n'a pas laissé de commentaire.Cheryl F.
Le client n'a pas laissé de commentaire.KATRINAANN B.
Le client n'a pas laissé de commentaire.BETHANN G.
Peace, u-haul supplied what I needed a pick-up and a storage unit. One stop, Thank you. Stephen SmithSTEPHENCOLUMBUS S. | Premières impressions
Peace, Please keep up the outstanding work. Thank you. Stephen SmithSTEPHENCOLUMBUS S.
Le client n'a pas laissé de commentaire.RONALDRICHARD S.
Have the right truck for pick up there that was reserved a week in advance. And not have you run all over town to get you equipment.RAYMONDJOHN D.
Le client n'a pas laissé de commentaire.RAYMOND G.
Le client n'a pas laissé de commentaire.Calvin J. | Expérience générale
Le client n'a pas laissé de commentaire.Edward M. | Expérience générale
Le client n'a pas laissé de commentaire.Edna J. | Expérience générale
I would not recommend the Suffolk facility to NO ONE!!!!Wayne T. | Expérience générale
5 star customer service. Extremely professional and pleasant every time I had an interaction with them. Would recommend to anyone looking for a storage facility.Caroline P. | Expérience générale
Le client n'a pas laissé de commentaire.Becky H. | Expérience générale
STAFF WAS PROFESSIONAL AND VERY HELPFUL. ACCOMADATED LAST MINUTE CHANGES WITH NO HASSLE, THANKS.WILLIAM S. | Expérience générale
Le client n'a pas laissé de commentaire.LONNIEJORDAN H. | Premières impressions
The Male who assisted with securing and paying for the unit at the Holland Road, Suffolk location was very unprofessional and disrespectful to myself and other customers. Other than this workers, all other experiences and workers were excellentAlexis W. | Expérience générale
Something needs to be done about the rodents situation.ANGELA H. | Expérience générale
I attempted to close the account three different times and the third time they said they closed the account and one month later said I accumulated late charges and that they were selling the empty unit. I refused to go through the hassle again and left it be but nothing of what I went through with u haul from renting equipment to renting a storage units from two different locations was simple or at all good. Never will go through this again, I'll do anything other than this anything.Trent P. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia W. | Premières impressions
This Uhaul had identified a single unit available which I rented on the 25th but come to find out the unit was still occupied until the 1st of November. No other units available. This is extremely frustrating when you're moving from out of town with a rented trailer. There is no light or working power outlets. What storage facility doesn't carry bolt cutters?Jesse S. | Expérience générale
Le client n'a pas laissé de commentaire.Tomeka M. | Premières impressions
Le client n'a pas laissé de commentaire.Elliott B. | Expérience générale
When I rented a trailer, as a storage rental customer, the woman working there was rude and unhelpful. She could or would not help attach the trailer to the hitch and was rude and snarky. I left the facility for a néw storage business because of the poor service. Most of the staff appears unfriendly and indifferent.William A. | Expérience générale
Le client n'a pas laissé de commentaire.Niketa B. | Premières impressions
Would love to have access 24 hourslinda c. | Premières impressions
Le client n'a pas laissé de commentaire.daniel h. | Expérience générale
Le client n'a pas laissé de commentaire.William E. | Expérience générale
Le client n'a pas laissé de commentaire.William C. | Expérience générale
Le client n'a pas laissé de commentaire.Verna H. | Premières impressions
Excellent staff. Very friendly and helpful. I would definitely recommend them to anyone for moving services.Robert N. | Premières impressions
Love itTyneki V. | Premières impressions
Le client n'a pas laissé de commentaire.Becky H. | Premières impressions
Le client n'a pas laissé de commentaire.daniel h. | Premières impressions
Storage was good . Staff were good especially about correcting their mistakes. For some reason a few times my card was said to not be on file which charged me a late fee but they corrected it. The only thing I dislike is whenever I call I never got an answer so I had to come up there which was ok because I lived near but it was just sad they don't answer the phone at all. Other then that great place and would recommend to any onePrecious C. | Expérience générale
Le client n'a pas laissé de commentaire.KIANNA B. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle C. | Premières impressions
Why is it every time you get a u haul from them you always owe money that you don't owe smh will not recommend them to no one then they want to get nasty with you like you did something wrongUrsula P. | Expérience générale
The storage unit was close to where we live and convenient for our use. The staff was friendly and knowledgeable. We would use this facility again if needed.Linda F. | Expérience générale
When I first arrived, the storage was getting ready to close but Heather took the time to help me out. My code to enter the gated facility wasn't working and I had to call Heather to help again get me in with my two helpers. Anyway, I appreciate her for going out of the way to help me out especially when she had to come back after hours.Maggie O. | Expérience générale
Le client n'a pas laissé de commentaire.RAYMOND P. | Premières impressions
Le client n'a pas laissé de commentaire.Bret E. | Online Move In
First gave us a car carrier that was broken and when we returned it we had to go thirty miles away to pick up a different one. That carrier blew a tire in South Carolina and we had to sit on the shoulder of I95 for three hours until someone came and fixed it.Linda F. | Premières impressions
They are unfair and wouldn't work wit u. I didn't have a job im on disability and they still wouldn't work with me for anything after my bf stopped paying it. I definitely give them a 0!!De'unka J. | Expérience générale
There was a lot of staff turnover and depending on who I dealt with determined my experience. Communication was often poor and created frustration. I would look elsewhere before using this location again.Deborah B. | Expérience générale
The lady at the storage helped me. It was at closing time but she did help me. Had problems using my code to open the gate to get in storage. Eventually she had to open it for me. I appreciate her helping me out.Maggie O. | Premières impressions
Great experience, friendly customer service, clean facility! Best I've encountered so far!Marvin E. | Expérience générale
Hospitality was down to earth a home away from homePaxton L. | Expérience générale
For as long as I rented the storage unit from Uhaul my prices continued to go up every year. Would have been more affordable if a small discount was given after being a long time customer.RENEE s. | Expérience générale
Le client n'a pas laissé de commentaire.Kenisha S. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTY E. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS D. | Expérience générale
Le client n'a pas laissé de commentaire.Frank G. | Premières impressions
The staff are extremely friendlyStephanie M. | Expérience générale
The staff have horrible attitudes and treat you like a felon if your a day late with a payment very unfriendly and I would not recommend this place to anyoneMickel M. | Expérience générale
Le client n'a pas laissé de commentaire.BERNADETTE B. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph B. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah O. | Expérience générale
Le client n'a pas laissé de commentaire.Tiffany P. | Premières impressions
The company send messages and will call. I had a few challenges that put me behind schedule. I contacted uhaul and to my surprise it was handled right away and rescheduled 20 mins later. Very satisfying The puck up location was very helpful . The revered vehicle was still available.Irean B. | Premières impressions
I was able to drop off the uhaul and store at the same place. Nice customer service. Storage unit was very cleanStacey T. | Premières impressions
Not impressed. Thanks.Rachel R. | Expérience générale
Leaking roof in storage unit . $20 after hours charge even though returned during work hours same day. Used truck less than 2 hours.Ross R. | Expérience générale
Friendly courteous staff. Recent upgrades to facility: improved lighting, new storage unit doors. Well maintained property.DANIEL M. | Expérience générale
Easy access in and outDavid D. | Expérience générale
The staff is quick and efficient, respectful. Equipment is new.Beverly A. | Expérience générale
I was only 4 days late and I had to wait for pay day and still had to pay for another month. I couldn't even pay an partial rate instead of paying for a whole month of storage for an empty unit.STEPHANIE L. | Expérience générale
The exit gate was left open for daysAngel R. | Expérience générale
Great!William M. | Expérience générale
Wonderful friendly customer service at the Holland Rd. location. I gave it 4 stars only because of lengthy wait time when calling the next day even after being switched to the corporate office.Jean C. | Expérience générale
Everything just want to smooth this clockwork lovely young lady waited on me Donna excellent job very impressedHazel S. | Premières impressions
Both associates were very polite and new the mission of U-Haul very well. They were able to answer all of our questions and requirements of checking in the truck we rented very well. I will be back.Daniel J T. | Premières impressions
Very clean..no signs of rodents or bugs. Very helpful and friendly staff!!Tabatha H. | Expérience générale
Always friendly and very helpful. Storage units clean and in good condition.gary w. | Expérience générale
The staff was very professional and polite. They were helpful and clearly explained any questions I asked. Justin and his team represents U-haul well. I commend them for doing great job of excellenceThelma M. | Expérience générale
I would recommend this facilityJala M. | Expérience générale
The professionalism of the staff was superb. The representative was very thoughtful, kind and knowledgeable. My experience with this establishment was a delight and the first month free was helpful.Barbara S. | Premières impressions
Everything was clean and maintained well.Roger H. | Expérience générale
This facility truly met our needs.Fred G. | Expérience générale
Thank you for your polite and kind service as you have provided professional service , thank you greatlyCraig M. | Expérience générale
Competent, Helpful, Courteous and Professional StaffAs Time Goes By A. | Réservation
Very helpful and gracious.Fred G. | Réservation
She was professional courteous and attentive to my needs. She explain everything with clarity and answered questions to my satisfaction.Thelma M. | Réservation
My only issue was that we were limited on r hours of checkout. That is probably a safety issue, but when our movers were late, it limited what we could do in a day b/c we would be locked out at 10PMRobin P. | Expérience générale
The manager Justin all I can say very pushy .(overkill) sent more letters to my family.than myself kinda like harrassment.so o moved my stuff out .the lady that word there was very nice.Dorothy L. | Expérience générale
I am disappointed that the rent is not pro rated. I closed my account out with several days left and was not granted a refund for those days not used.David R. | Expérience générale
Please with the service.LINDA B. | Expérience générale
Young lady working there was very helpful and knowledgeable of all of the equipment. Great rental experience!tiffany f. | Expérience générale
Nice facility. Would use againCHRISTINA J. | Expérience générale
Nice clean storage facility!Lisa M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!