Customer Reviews for U-Haul Moving & Storage at Holt Ave

2 289 évaluations

1512 W Holt Av   Pomona, CA 91768
(at Dudley Av)

(909) 629-4103

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(909) 629-4103

1512 W Holt Av
Pomona, CA 91768
(at Dudley Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
3

You charged me with a dolly that was never in the trunk in the first place, not to mention that you charged me with an extra $57 that never explained me what concept was that for.

Tao M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
5

Friendly employees are fast and helpful. Trucks are in good shape. Will definitely be back for future rentals. Merci

PAYAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly B. 
Évaluation :
5

Dave, the manager, was like an old high school buddy that I haven't see for years and we just picked up where we left off years ago. This will be my place to go to if I need a truck to rent.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonifacio D. 
Évaluation :
5

Everything went smoothly. Great customer service!

Ramon E. 
Évaluation :
5

David the manager was great, very helpful.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
1

My initial rental was for a 20 ft. The day before my pickup I was told I had to drive 55 miles to pickup. Of course that was out of the question.I was told 2 10ft trucks is the same as a 20 ft. It wasn't. I had to make 2 trips to Phoenix from La Verne. I had to pay my helpers twice. The 3rd truck was given to us with a hole in the gas tank.

Danny L. 
Évaluation :
5

David is the man! His dedication is off the charts. I told him my situation that I may need the truck for an additional day but won't know until later tonight but uhaul will be closed. He told me to text him after hrs even and he'll see what he can do. I did just that and he made it happen off hrs! Thanks again David for the great service!

Jasen H. 
Évaluation :
5

Keep up the good work.

Rosenie P. 
Évaluation :
5

Staff was on point.

Danny R. 
Évaluation :
4

There was one U-haul trailer that we needed but Unfortunately the left brake light was not working properly but we needed this trailer as we were going on a camping trip. They did give us a discount since the lights were not working properly. They always work with the customer.

Blanca M. 
Évaluation :
4

Employee did not email me receipt of completion?

Jose B. 
Évaluation :
5

Nothing the Manger was great and the store was great as well Will work with this store again

Paul R. 
Évaluation :
4

The gentleman was nice and help me with te check paper work fast very honest.

Edwin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon K. 
Évaluation :
5

The van I initially reserved wasn't available but David was very accommodating and gave me an even larger box truck at the same rate. It turned out perfect for our needs. Thank you David for excellent customer service! Will be renting again here in the future.

Reynaldo O. 
Évaluation :
5

NIGHT AND DAY FROM THE PREVIOUS LOCATION. HIGHLY RECOMMEND.

Kenneth H. 
Évaluation :
5

Great ..professinal

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P.  |  Expérience générale 
Évaluation :
5

More gas in rental truck

WalterJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
5

My customer service agent who assisted me was beyond exceptional

Yvonne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA A. 
Évaluation :
5

This place was amazing I went there three Times in two days because I couldn't figure out what I wanted to do and they were so helpful and patient with me each representative I talk to help me to work through how I would move my items along with my jeep they also found a way to save me a ton of money by dropping it off at a different location and simply being nice and courteous I loved it this is the way how customers should be treated with love and compassion would highly recommend them

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
5

General Manager David Gomez was very professional and accommodating. He also went above and beyond when complications arose at the drop off location. Made for a very pleasant experience. Will return to his Pomona location for future needs!

CHRISTOPHER C. 
Évaluation :
4

I got charged for going over one mile , which never should have happened, if there would have been instructions on where to leave the lock for the key box. I drove back when the store opened, in order to leave the lock , since I had a one-way rental. Also, I wasn't refunded for leaving more gas in the truck then what I started with.

Martina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CC M. 
Évaluation :
5

David Gomez always SUPER THANK!

Americo S. 
Évaluation :
1

I returned my uhaul truck on the 18th of this month dropped it off in the carport where it says returns dropped my keys in the box……..then on the 24th o get a email saying that I just returned my uhaul at 1pm and they changed me a extra week I called the uhaul main number and a investigation is under way so once the security footage shows I drove the truck and dropped it off on the 18th at 730pm. Also there was extra miles added on during that week totaling 97 miles on the receipt

Horace J. 
Évaluation :
5

all went well, the men working there were awesome in both visits

xochilt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert M. 
Évaluation :
4

David was excellent. Very good customer service.

Mario D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merritt Z. 
Évaluation :
5

Everything perfect. How do I get an item I left on back of the truck?

juan T. 
Évaluation :
5

THE DROP OFF WENT WELL. I AM HAPPY.

Paul A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Always is a pleasure, rent some truck in there David is very helpful and nice. Thanks David for all your help  

Martha E. 
Évaluation :
4

Manager, David Gomez was the best! Super helpful!

Susan V. 
Évaluation :
5

The service it was great Mr. David Gomez it's a great person

SANDRO G. 
Évaluation :
5

Excellent customer service

Brian B. 
Évaluation :
4

It was great,I did see I didn't receive a lock or key to keep back door shut,,any how I was wondering what was the final costs of renting the U-Haul,?

Audelina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
5

Very fast and convenient! Thank you

Fernando C. 
Évaluation :
5

Excellent service not just this trip, but several rentals before.

Gordon T. 
Évaluation :
5

Everything went well, no issues.

Debra D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sergio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahul S. 
Évaluation :
5

Muy buena experiencia y el personal muy amable.

Helio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Great staff, good inventory

Bruce F. 
Évaluation :
5

Overall very good experience. Quick to check out.

David H. 
Évaluation :
5

David the owner/manager is very professional and reliable! He took time to show us how the equipment works and very patient and thorough and very kind!

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bharat C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector C. 
Évaluation :
5

The staff is so nice and helpful

Nichole H. 
Évaluation :
5

David Gomez helped us. He was fantastic answered all our questions and was really friendly. David deserves 10 stars. Because of him we will use uhaul again

Marcella S. 
Évaluation :
4

The person who helped us was VERY courteous, polite and professional. A refreshing experience in customer service to say the least. Please give him a raise!

Jeffery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Friendly and professional.

Jack V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deloris A. 
Évaluation :
5

Nothing, The people were great service was great and truck worked out fine. Would use them again in future

LAMB T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick S. 
Évaluation :
5

Nothing to improve, owner was very helpful and friendly.

Jerrad B. 
Évaluation :
5

The manager went far beyond the call to make it happen for me!

Garrett B. 
Évaluation :
5

Efficient, good customer service and made me feel ready to tow, which I've never done before.

ANDY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tian N. 
Évaluation :
5

Always feel welcomed and employees are efficient and fast. In and out quickly… My go to location :)… Extremely pleased :)…

KARINA L. 
Évaluation :
4

I really don't have any negative comments it was very easy and the gentleman there were very accommodating and it was overall a positive experience

Blanca A. 
Évaluation :
3

When you have an out of stator rent the vehicle, let them know they have to have a CA driver's license. Makes no sense someone else had to show their license in order for me to rent the van. If I didn't have a local with me, I could not have rented it. In addition, this should be disclosed upon agreement and not at pick up.

Jessica S. 
Évaluation :
5

The customer service rep on site was knowledgeable, curious and helpful. 10 stars for him.

FERNANDO A. 
Évaluation :
1

I rented a U-Haul truck small and a dolly from here. When I went to go pick up the truck I asked them about the dolly and they let me know that it was going to be inside the truck. I only rented the truck for four hours. When I got to my destinations the dolly was not inside the vehicle. When I called to see about the dolly they told me they didn't have any at the store and I would have to wait until the next day. Which makes no sense since I only had the vehicle for four hours. I have got nothing but the runaround never got reimbursed any of the money this place is a joke

Elaine S. 
Évaluation :
5

Absolutely nothing! This location is always well kept. The Employees are super amazing helpful kind and understanding! The manager is definitely worthy of a higher ra k within the uhaul family.

Anjel F. 
Évaluation :
5

The attendant or the manager there was very personable. He made the experience very easy.

Kenneth Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderic F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan C. 
Évaluation :
5

I was absolutely blown away by the customer service I received at this location. Very friendly staff and the transaction was flawless. I highly recommend this location for your UHAUL needs.

Wendell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan C. 
Évaluation :
5

Merci

YURMEKI W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
4

Thanks again for taking care of me.

ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector L.  |  Online Move In 
Évaluation :
5

Thanks. David. You are very professional. I will tell everyone about your service

Delann K.  |  Premières impressions 
Évaluation :
5

Thank you david you so kind

Juan Carlos S.  |  Premières impressions 
Évaluation :
4

Estoy satisfecho por haber hecho negocio con ustedes

RUBEN G.  |  Premières impressions 
Évaluation :
5

David is the best! Super friendly , helpful , and very considerate!

CHRISTIAN S.  |  Premières impressions 
Évaluation :
4

They go beyond any storage facility to help if your having issues of any kind. Their staff is friendly and very helpful. I would recommend them to anyone in need of storage or use of truck. I appreciated all the help they provided me . Thank you entire staff at U-Haul in Pomona

Melissa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia V.  |  Expérience générale 
Évaluation :
5

Your staff was always so helpful and kind. Thank you very much Respectfully Maria Wirth

MARIA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank A.  |  Premières impressions 
Évaluation :
5

The staff here are friendly and very accommodating. The property is well kept up and there is no crawly creatures nor rodents infestation in or around the premises and the storage units. never had any problems with my unit! Thanx David

Melissa M.  |  Premières impressions 
Évaluation :
5

I highly recommend this facility. The staff are kind helpful and thoughtful. I used this service for 5years I never had an issue if say kind. I recently left the facility all my belongings where safe and intact. I would use this facility again without hesitation,

Mary C.  |  Expérience générale 
Évaluation :
5

We appreciate the staff here very much. Storing our daughters entire college apartment for what we originally thought would be a few months and turned into a year and a half due to Covid. Didn't worry at all about the security of our items and any questions or concerns we had during that time were addressed quickly and in a professional manner. We also rented a truck from this location and again, the staff is excellent!

David N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juana A.  |  Premières impressions 
Évaluation :
5

You won’t find no other representative for this company finer the person who greeted me at the front desk you are very fortunate to have him

MARISELA D.  |  Premières impressions 
Évaluation :
5

Jose Sanchez was very helpful and kind. A quality owner. He made everything as stress free as possible and was very helpful. As we all know moving is extremely stressful but helpful professional help line Jose gave was great and really appreciated experience. 

Richard L.  |  Premières impressions 
Évaluation :
5

Thanks

Reyna Q.  |  Premières impressions 
Évaluation :
5

Overall a great experience. The staff was friendly and always attentive. Easy to access my storage unit, and they were very helpful and prompt in the move-in and move out process. I would highly recommend this Uhaul location.

Leonardo I.  |  Expérience générale 
Évaluation :
5

Estas personas si que saben atender bien al público. Trato súper-excelente. Ojalá continúen así siempre.

Roberto M.  |  Expérience générale 
Évaluation :
4

Jose was great with his customer service!

todd g.  |  Expérience générale 
Évaluation :
4

Assistant manager was pleasant and helpful.

todd g.  |  Premières impressions 
Évaluation :
5

Great staff that really helped out a lot

DAVID N.  |  Expérience générale 
Évaluation :
5

Great customer service!!

ANDRES G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Premières impressions 
Évaluation :
5

Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.

TIERRA D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey S.  |  Expérience générale 
Évaluation :
5

Jose at the Holt location in Pomona went above and beyond

Janet H.  |  Premières impressions 
Évaluation :
5

I really appreciate the wonderful customer service at this location. David the manager is always very helpful I've had to move around a lot. And he's always there to make sure everything's OK. I highly recommend using this facility to make all your moving needs to go smoothly.

Josslyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pilar R.  |  Expérience générale 
Évaluation :
5

David an all the team members whom gave us service were all friendly and gave great service.

Yvette G.  |  Expérience générale 
Évaluation :
5

The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I'll just say their professionalism eased my anxiety 100 % and the manager is great ! He deserves. A raise well all the employees there do !

GLORIA M.  |  Expérience générale 
Évaluation :
5

great customer service!

GLORIA M.  |  Premières impressions 
Évaluation :
2

I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Erica M.  |  Online Move In 
Évaluation :
5

Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

Gloria A.  |  Expérience générale 
Évaluation :
5

I received exceptional service from the manager David, also from the workers when David the manager was not around.

keshia s.  |  Premières impressions 
Évaluation :
5

David was the best . thank you so much David ! Very professional staff . i will definitely recommend it

Irene C.  |  Premières impressions 
Évaluation :
5

Good job

Pedro L.  |  Expérience générale 
Évaluation :
5

Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

sid martin e.  |  Premières impressions 
Évaluation :
5

Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

allison s.  |  Premières impressions 
Évaluation :
5

I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Rufino C.  |  Expérience générale 
Évaluation :
5

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Yesenia F.  |  Réservation 
Évaluation :
5

All my questions were perfectly answered by the manager, who was also very courteous.

Robert M.  |  Réservation 
Évaluation :
5

Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

alisa j.  |  Réservation 
Évaluation :
3

If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

Ana C.  |  Expérience générale 
Évaluation :
3

They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.

Jan T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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