Évaluations des clients U-Haul Moving & Storage at Holt Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Holt Ave

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Eric S.
Évaluation :

Your reservation system is terrible. Reserved 2 trailers 2 weeks ahead of time, location only had one, told me to drive 3 hours for the other one. Joke. Had same experience a couple weeks before. Will never rent or recommend u-haul. You guys suck

Daniel T.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDRES G. | Expérience générale |
Évaluation :

Great customer service!!

STEPHEN L.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES A.
Évaluation :

Le client n'a pas laissé de commentaire.

TIERRA D. | Expérience générale |
Évaluation :

Thank you for the wonderful space and especially the service! David Gomez is an outstanding representative for your agency. David Gomez made ALL the difference for the excellent rating we give for this survey.

Juan T.
Évaluation :

I live 1 block away and they didnt want to rent me a truck there and made me drive across town to pick up in another location! They gave me a quote for $1,000 and the other place rented it to me for $300!

Anthony V.
Évaluation :

Super Friendly Staff and clean and comfortable facility. I really appreciate the extra mile they went to make the experience great and answer all the questions that I had!

VIJAY S.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah D.
Évaluation :

Le client n'a pas laissé de commentaire.

Erynn P.
Évaluation :

The truck was filthy and hasn't been cleaned in months. Real covid conscious. Disgusting. To add salt to injury both the workers went to lunch at the same time so everyone has to wait for these fools in like to come back on a hot Sunday.

Sarah Y.
Évaluation :

Le client n'a pas laissé de commentaire.

BENNY H.
Évaluation :

Andy; was a friendly and helpful person; good service; thank you.

IRMA G.
Évaluation :

Le client n'a pas laissé de commentaire.

Ricardo R.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSEMARIE L.
Évaluation :

Le client n'a pas laissé de commentaire.

Rey R.
Évaluation :

Keep up with the great work! Very fast customer service! Will always come back to this location!

ALMA V.
Évaluation :

Le client n'a pas laissé de commentaire.

PHUONG V.
Évaluation :

Le client n'a pas laissé de commentaire.

Trina C.
Évaluation :

He was kind and sweet and very helpful.. Can't believe I forgot his name. Jose??

Rey R.
Évaluation :

Great store manager! The reason why I do business with him. Honest, truthful and super friendly! The only u-haul that deserves my business! Will definitely come again!

MICHAEL A.
Évaluation :

Le client n'a pas laissé de commentaire.

paul L.
Évaluation :

David Akopyan Gomez, your U Haul Representive, treated us very well. David was very efficient.

TIMOTHY M.
Évaluation :

need more vans available

Darren H.
Évaluation :

Le client n'a pas laissé de commentaire.

Isaac D.
Évaluation :

Overall this rental went smoothly with no issues, continue the awesome customer service rendered. Should we need another truck we know where to go !!

VARTAN S.
Évaluation :

Le client n'a pas laissé de commentaire.

FERNANDO L.
Évaluation :

Everything is perfect,customer service was excellent thanks.

Joel C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

TIFFANY J.
Évaluation :

Le client n'a pas laissé de commentaire.

Edgardo A.
Évaluation :

At the beginning have an issue but David from Holt location fix the problem and everything becomes perfectly thanks guys for your help

Jim M.
Évaluation :

Truck was dirty inside and out. only had an 8th of a tank of gas. I had originally reserved the truck in the high desert and this w the location that I had to go pick up at.

Ricardo A.
Évaluation :

Le client n'a pas laissé de commentaire.

SERGIO L.
Évaluation :

U Haul is incredible help for consumers. Pomona location, and existen management is adverse to the quality general services of this co. Manager and employees is know for me for years. They have a lack of respect and courtesy to consumer. They like to over charged fee for cleaning , BS charges.

Patrick T.
Évaluation :

Le client n'a pas laissé de commentaire.

JASON F.
Évaluation :

Customer service was excellent

JOHN W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy S.
Évaluation :

Le client n'a pas laissé de commentaire.

HUMBERTO D.
Évaluation :

It need more personnel to help clients,, to many customers and only one employee to help..waiting time was around 30 minutes

Jose G.
Évaluation :

Le client n'a pas laissé de commentaire.

Moe M.
Évaluation :

Wait time on the phone was longer than usual during Covid-19 Pandemic. Staff members were courteous and helpful. I recommend this location. Keep up the good work.

BLANCA D.
Évaluation :

I really appreciate the excelente customer service at this office. The young man was very helpful

ALLEAN L.
Évaluation :

Thank you Shawn, great customer service skills..

Emily S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

DEANNA S.
Évaluation :

Very friendly and efficient staff!

JAMES B.
Évaluation :

Le client n'a pas laissé de commentaire.

MASSOOD M.
Évaluation :

Le client n'a pas laissé de commentaire.

keith M.
Évaluation :

Very satisfied with the Holt location and with the central desk helping me to locate the van needed due to mix up in availability at the Chino Hills Los Serannos neighborhood location. Very unhappy with the Chino Hills location for poor quality service and responsiveness. Will never use that location again. Their mix up caused great frustration and loss of critical timing for me. Feel that U Haul should somehow compensate for my time loss.

JIMMIE D.
Évaluation :

Le client n'a pas laissé de commentaire.

CHANTEL A.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney R.
Évaluation :

Le client n'a pas laissé de commentaire.

NORMA O.
Évaluation :

Have a smile

BILLY J.
Évaluation :

Stay open later

ARMANDO M.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH D.
Évaluation :

Le client n'a pas laissé de commentaire.

IVAN L.
Évaluation :

Le client n'a pas laissé de commentaire.

TOM S.
Évaluation :

Both picking up and dropping off were seamless!!

OMER A.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID P.
Évaluation :

The truck smelled like a petty zoo and the moving. blankets were gross! But the customer service was top notch!!

BART B.
Évaluation :

Folks there are always welcoming, friendly and work hard to get you in and out as quickly as possible...

Henrietta L.
Évaluation :

On Thursday the 16th, I called the store to confirm I had two 26 trucks reserved with one auto transporter for Sunday the 19th at 1:30am. They said yes. On Saturday afternoon at 5pm, UHaul calls 18 hours before pick up time that they don't have two 26 foot trucks. I reserve one 20 foot truck with auto transporter and was told to pick it up at 1:30pm. I had to have my grandson rent a 26 foot truck in Arizona and drive it to California on Sunday. On Sunday at 1:30 I rent to UHaul in Ontario to pick up the truck, it was ready but they didn't have an auto transporter. We had to go to Pomona to get it. 20 miles up and back, out of the way. The paperwork said there was half tank of fuel but when my nephew was about 1.5 miles from the store he saw the gauge was on empty. He sees a gas station but runs out of fuel in the left turn lane! He calls UHaul but the wait time is 20 minutes to talk to someone. My nephew call his wife, she goes to the UHaul store to ask for a gas can. They tell her to call UHaul road service It would be 2-3 hr wait. My niece demands a gas can because the driver is blocking traffic. She gets the gas can, drives to a gas station, fills the can for $12 and brings it to her husband. It was the most horrible service I've experienced from UHaul. Those young employees behind the counter could care less about service. They didn't think nothing of it that we ran out of gas plus had to go out of our way to get the auto transporter.

Casey S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn C.
Évaluation :

Not a thing!

FILIBERTO O.
Évaluation :

Le client n'a pas laissé de commentaire.

ALEJANDRO O.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan T.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIA R.
Évaluation :

Excellent job, good customer

Tony G.
Évaluation :

service guy was a bit moody, but was cool when I left. Truck was great!

Jesus T.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa C.
Évaluation :

Le client n'a pas laissé de commentaire.

JAIRO C.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike T.
Évaluation :

Le client n'a pas laissé de commentaire.

Zane H.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis D.
Évaluation :

Very helpful and saved me lots of money with their suggestions.

DAVID A.
Évaluation :

The truck cup holders were caked in some sticky substance, there was trash behind the seats too. The truck ran well and got the job done though. Customer service itself was about what I was expecting. However, a concern that I had though was that they were not wearing face masks in the middle of a pandemic – a very disrespectful move to customers. This is in a county that currently mandates face masks for ALL (including Uhaul employees)....

FERNANDO M.
Évaluation :

Le client n'a pas laissé de commentaire.

Salvador S.
Évaluation :

The online check in was useless. I had to hand over my id and cc and retake the id images, I don't understand what time I saved.

viviana A.
Évaluation :

Very friendly

Dane G.
Évaluation :

Le client n'a pas laissé de commentaire.

Caleb D.
Évaluation :

Le client n'a pas laissé de commentaire.

ARTHUR W.
Évaluation :

Truck had cigarettes in it. Windshield was covered with bugs and obviously not cleaned. I signed up in advance to use the app the check-out the truck, but when I arrived, the app told me I had to go inside and manually check out which cost me an extra 25 minutes due to the line.

Fernando M.
Évaluation :

The unit was clean but the transmission made a funny noise when shifting gears at around 40-50 mph.

Benjamin S.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas C.
Évaluation :

Was trying the online but had issues went inside they were very helpful and fast.

NICHOLAS P.
Évaluation :

Le client n'a pas laissé de commentaire.

Chukwunonye E.
Évaluation :

The customer service representatives were very friendly and helpful.

Mayela G.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM N.
Évaluation :

Le client n'a pas laissé de commentaire.

Jyhwen W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jingxuan Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis V.
Évaluation :

The customer service was unparalleled. I was extremely satisfied by the representative in the store.

madonna D.
Évaluation :

Le client n'a pas laissé de commentaire.

Janet H. | Premières impressions |
Évaluation :

Jose at the Holt location in Pomona went above and beyond

Siobhan M.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrea B.
Évaluation :

Staff was excellent! Excellence is a sign of Great Management. Job well done! Andrea Perez ;)

Trenton H.
Évaluation :

Nice place and they took care of the truck when we dropped it off:)

Gloria R.
Évaluation :

amazing i would use this again!

Josslyn M. | Expérience générale |
Évaluation :

I really appreciate the wonderful customer service at this location. David the manager is always very helpful I’ve had to move around a lot. And he’s always there to make sure everything’s OK. I highly recommend using this facility to make all your moving needs to go smoothly.

Marilyn C.
Évaluation :

The employee was very friendly and took care of the paperwork very quickly. The same thing in checking out.

Ruben M.
Évaluation :

Le client n'a pas laissé de commentaire.

richard M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason J.
Évaluation :

The employees at the location on holt in Pomona are fantastic to work with, great service.

Miguel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Pilar R.
Évaluation :

David, the manager was amazing! Great employee and Uhaul is lucky to have him. He was extremely helpful and courteous. Thumbs up.

Pilar R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Yvette G. | Expérience générale |
Évaluation :

David an all the team members whom gave us service were all friendly and gave great service.

manuel S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kiersten M.
Évaluation :

Absolute nicest service rep I have ever dealt with for uhaul.

GLORIA M. | Expérience générale |
Évaluation :

The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !

GLORIA M. | Premières impressions |
Évaluation :

great customer service!

Erica M. | Online Move In |
Évaluation :

I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Gloria A. | Expérience générale |
Évaluation :

Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

keshia s. | Premières impressions |
Évaluation :

I received exceptional service from the manager David, also from the workers when David the manager was not around.

Irene C. | Premières impressions |
Évaluation :

David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Pedro L. | Expérience générale |
Évaluation :

Good job

sid martin e. | Premières impressions |
Évaluation :

Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

allison s. | Premières impressions |
Évaluation :

Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

Rufino C. | Expérience générale |
Évaluation :

I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Yesenia F. | Réservation |
Évaluation :

Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Robert M. | Réservation |
Évaluation :

All my questions were perfectly answered by the manager, who was also very courteous.

alisa j. | Réservation |
Évaluation :

Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

Ana C. | Expérience générale |
Évaluation :

If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

Jan T. | Expérience générale |
Évaluation :

They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.

Non reviews have been submitted for this location.

Retour
Haut de la page