Keep on keeping!!!
Kurt LCustomer Reviews for U-Haul Moving & Storage at Hwy 14
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cyd Ki PAID FOR AND RECIVED 5 BLANKETS THAT WAS WRAPED IN PLASTIC, I RETURNED 5 THAT I RENTED, YET THEY CHAGED ME AN ADDITIONAL 49 DOLLARS FOR THE 1 BLANKET THAT WAS NOT IN THE PLASTIC BAG TO BEGIN WITH!!!!
GLENN HAs soon as I walked in one guys was passed out on the desk, another guy was on his phone in the corner by the window, the girl at the computer and zero personality and was pretty rude. They didn't have the furniture dolly I reserved, she didn't even attempt to upsell me one, saw it on my own towards the end of the sale and bought it but she did act like it was a problem. They were rude af. The truck itself, gas light came on not even 5 min on the trip, and the transmission sounds like it's about to go out. It was shifting properly. I would personally drop the hammer on that place. Those people clearly have no interest in work. I hope it gets better.
Rene LService equipment upon rental return
RALPH PI put gas back in the u haul brought it back before my time was over and clean it .and I still got charged $5 for miles that I didn't go over.
Jasmine BExcellent customer service!!
Herbert CNo one asked me if I needed information about turning on or off the tow/haul function on the truck causing gas mileage to be very poor. As a matter of fact they did not ask me if I had any questions at all.
Anita DNext time you say you are waving a few for gas of the rented vehicle do not charge the person for the gas.
Lakashma LWas a pain to fknd the bar code to drop off trailer
Charles GI’m sorry that I don’t have any review for this location because I experienced a tow situation but I gave it an excellent review based on my overall experience with U-Haul in general.
Latoria MI literally travel across town to use this location when I need packing materials or trailers. I will continue to come. The staff is attentive, they are well stocked, and I've yet to have an issue.
Michael SI nave used this place several times. It's a good place no problems
BRYAN HAll Good
WILBERT FNice new facility, large inventory
CHARLES PNot a thing
Clarence SAll is well!! good customer service from Miss Prince
CHARLES BFriendly and helpful
STEPHEN PEverything was awesome
Rozena FFriendly workers
nicole kGreat job. Everyone is always ready with a smile and a good word. I will definitely bring all my vehicles and always rent your trucks. Thanks for getting me fixed up and back on the road. God bless you guys and your family's.
Joe HQuick
Guy LGet off your cell phones, talk to the customers, and watch the full language.
Kay CThe truck didn’t want to go in park nor in reverse it really needs to be service
Felicia BBien
Brent HExcellent customer service!!
Michael CIt was busy and they have expanded their inventory quite a bit. They were helpful.
Nanette CExcellent store
MICHAEL HMy experience was perfect as usual.
Michael CAmazing service every time. The only Uhaul place I would ever use in town!
Bill HAlways kind and friendly environment and very fast in and out!!
Lakeisha GThese were some of the most unfriendly people I have dealt with. The whole truck rental industry has turned to crap. the trucks don't shift right, they have been so banged up that I am afraid they will charge me for others' mistakes. I have rented 2 trucks within a week. Not one location did a walk around the truck with me. They barely left their chairs to get the receipt and hand me the keys. If anyone else had trucks I would have gone with them because of how bad your equipment is. Unfortunately, because of the poor shape, nobody rents from Uhaul so it was our only choice.
TIMOTHY MIts been many time we use uhaul. 10 feet trucks runs good but 15 inches trucks need alignment. This was 2nd 15 feet truck we used.
Tahir SSmooth process from beginning to end. Fortement recommandé!
Allen Ai always use u-haul no problems never!!!!!!! great company i wish i had stock in the company!!!!!!!!!!! mr walker
charles wOutstanding customer service, and the professionalism from the employees were beyond reproach!
Heath WThe truck's check engine light was on for the entire rental. the truck made noises that were concerning. However, the employees at the location were excellent! Very helpful and quick. I have already recommended that location to over a dozen friends in case they have need of a rental.
WARREN RThe service was excellent
SHIRNETTE DYou are doing a great job!
Steven SRight front truck door latch would not secure Upon return the web site did not pick up location I was unable to check out. Hopefully I do not get charged return fee for not using computer web check out. Merci
KENNETH WWhen dropping off the trainer, we had to find the spot to drop off the trailer. There were several employees just walking around and wouldn't direct me in the right way to unhook trailer. Also, I had to unhook the trailer myself.
kurt sExcellent service and love the people they made my moving and storage easy!
conley w | Expérience généraleI never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David B | Expérience généraleI had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES R | Expérience générale