Customer Reviews for U-Haul Moving & Storage at Hwy 280

5707 évaluations

2520 Como Ave   Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

(651) 645-0290

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 645-0290

2520 Como Ave
Saint Paul, MN 55108
(SW corner of Hwy 280 and Como Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
5

All was very professional and good experience

KATHLEEN MARY M. 
Évaluation :
5

Stay focused, friendly, and fast

Nathaniel S. 
Évaluation :
5

Directions for parking.

Peace M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Shout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.

Allison M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
5

The trailer I reserved was not returned in time for my pickup time. I had the 50 $guarantee which I was reimbursed so money was not a problem. The staff was so wonderful and apologetic for this problem that was not even their fault. I was called ahead of time and told the trailer will not be ready and they found me another local location that I could find a trailer that fit my needs. My trailer was waiting for me at the St. Paul location and the staff was so friendly and helped me out with everything I needed. After my pickup, I was called again by the Apple Valley location and once again was told how sorry they were for the situation. I couldn't have been happier with the way they handled the situation. You have a customer for life after this experience. THANK YOU!!

Shane P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shivram Kashyap S. 
Évaluation :
5

No improvement necessary. It was easy and smooth.

Patrick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

The three employees who were there were so phenomenally helpful despite the location being extremely busy. Anthony was one's name and I can't remember the other two's name, but the three men there at about 1pm on September 18th were so helpful and went above and beyond to help me out in a pinch. Honestly they all deserve raises and I mean that 100 %. Give them bonuses.

Blake L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanna O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jijy S.  |  Expérience générale 
Évaluation :
1

The manager of this location is terrible and was super rude. The other employees were very helpful and friendly. I've been going there for years and was very surprised

ROBERT H. 
Évaluation :
5

The facility is everything I needed. The staff is friendly, efficient,band knowledgeable.

Steve L.  |  Expérience générale 
Évaluation :
2

They gave me a Truck that was parked at where they'll park a Truck that wasn't supposed tp be rented out. The Manager and 2 other employees couldn't figure out what is wrong or why the truck parked there. So they gave me the key and said that the customer before me probably parked at the wrong place. The Truck was parked in between of two other Uhaul so I didn't bother to check the passenger side and I drove off. Right when I entered the Highway to where I need to pick up my furnitures. I realized that the Right Mirror of the Truck is missing. Due to the design of the Highway, It put me at the yellow line when I switched Highway. At that time I was going wild fearing I gonna run someone over if I try to get to the very right line get off the Highway. I had no vision of anything on my right side. This is a very busy road where u move little inches evey second. Heading on 94 Highway cutting Downtown Minneapolis. I almost ran over some car trying to make slow turns in hope someone would notice something is wrong or let me pass. The good thing is that I wasn't along and my brother was on another car. They were able to notice that I might need help turning right when I use the signal for over 30sec without turning. They then block the right line and let me make the switch in line. That's how we travel in out trip to get out furnitures that's closing at 5pm. We pick up the truck at 4:00pm I had to make it there.

Jan X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve L. 
Évaluation :
5

customer service was fantastic

Aaron Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
5

The price kept changing which was confusing. The final price was fair however.

john G. 
Évaluation :
5

All staff were courteous, friendly and customer oriented!

RANDY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor F.  |  Expérience générale 
Évaluation :
4

I am not pleased with the service I have received from U-Haul over the past several weeks. I have had two contract #'s: 21920862 and 828465561. 21920862-- I requested a 5x8 trailer. Was told there wasn't one in the M/SP area, yet when I went by U-Haul sites in the city, there were several sitting on lots, I took the 6x12. This was to be a one-way rental to St. Louis, to be turned in on 9/14. U-Haul did locate a 5x8 in M/SP, so I turned the 6x12 in at 2520 Como St, St. Paul. I was charged 702,13 $ for this trailer. I was told I would get a refund since I turned it in on 9/2, since this became a one-way to St. Paul. I have yet to receive any refund 82846561--- This was to be a one-way rental to St. Louis, turning it in on 9/14. This was a replacement for the 6x12, which was not my choice from the site at 2520 Como St, St. Paul. I was charged 453,58 $ and was told the manager at the Como site would be giving me a refund for the 6x12 trailer. I have not received this refund as promised over a week ago. I received a call today from the St. Louis site, asking about the 5x8 trailer and I told the person I had requested to turn it in on 9/14. It will be turned in by 4 pm on 9/14. When I went to turn traler in this afternoon, I was told I wowed 298 $. I like this price much better than the 453 $I was charged. The Gen Mgr, then said I didn't owe anyuthing, as I showed him the contract. The miscommunication, lack of product and unkept promises has driven me to never use U-Haul again. I run a bicycle tour company and have needed a trailer on several occasions to operate my business, but I am now taking my business elsewhere. Dennis Hughes

Dennis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon I. 
Évaluation :
3

This is a terrible experience because you never know how much money you are spending. You give a quote but then keep adding charges. Something I thought was going to cost 600 $now looks like it is costing me 1 000 $. Everything should be obvious up front and it isn't. Plus, why can't you schedule a pickup and drop off in one sitting. I had to wait until my stuff was picked up to even know if I'd get it back for moving day. That's dumb.

David G. 
Évaluation :
2

My unit was broken into through the ceiling

lee p.  |  Expérience générale 
Évaluation :
4

A big Thank you!!!

Robert H.  |  Expérience générale 
Évaluation :
5

My son and I rented a U-Haul van in August at 2520 Como Ave and despite the fact that there was a line of people even before it opened, one particular employee cheerfully helped those waiting, remaining calm even when an undertrained fellow employee needed help, and the location clearly understaffed on that Sunday. We again rented a van September 1. Anthony Duke was amazing! He represented the U-Haul company professionally, obviously knowledgeable about the rentals and product sales. If I owned a company, I would have offered him a job on the spot that day! I hope U-Haul recognizes and rewards Anthony for his hard work and commitment to the company. Not every employee goes the extra mile to offer such a high level of service.

sue C. 
Évaluation :
3

I tried using the 24/7 pickup method. When I arrived and followed the steps to get the truck, it wouldn't work and the app stated I needed to wait for the store to open (2 hours after my reservation time) in order to get the truck. I waited on hold with customer service for 45 minutes who also were not able to resolve the issue. I had movers scheduled and lost 1,5 hrs of time with them (150 $/hr) because I couldnt get the truck at my scheduled time. The process was not smooth and when the store finally opened (Yes I had to wait 2 hours for the opening in order for someone to physically get the truck) - the person working was rude and complaining that other people didnt show up for work that morning.

TARRENCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald K. 
Évaluation :
5

I worked with Anthony (I believe that was his name?) and he was incredibly friendly, helpful, and made the experience quick and easy. He made a stressful day much better and I can't say enough how much I appreciated him.

mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
5

Professional and friendly STAFFS

Andy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
3

The online reservation/check in experience was awful. After completing the necessary steps, the check in system gave me the number for a van that was not on the lot. I wasted 45 minutes of my reservation time looking for and dealing with this. If you offer that type online check-in type of rental, it better work. I paid for 4 hours of van, and had about 3 because of U-Haul's faulty system.

Kyle G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNDA R. 
Évaluation :
5

The girl behind the counter that helped us was great. She was helping us and another person. When we walked in there were 3 people in front of us and we needed to be at our move address in 1/2 hour. I didn't think we were going to make it but she was awesome. I would guess they are like everyone else with being short staffed but she definitely did a great job!

PAMELA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DHIRAJ M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
1

The whole experience was terrible! I had repeat phone calls just to get the right price and time of delivery. They didn't deliver all the requested items and had to call multiple times to fix discrepancies in my order. I would not use the u-boxes again. The process was a headache and far more expensive than just renting a truck. I'm unsure if I'll ever use u-haul again and have told multiple people my story.

CHARLES G. 
Évaluation :
5

Keep up your great customer service .

ROLANDO V. 
Évaluation :
1

The staff didn't do a light check on my vehicle. I ended up finding a burnt headlight mid drive. And my trailer stand was not raised up.

Chelsea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayne S. 
Évaluation :
1

I would have said yes, but they charged me additional 210,70 $ for no reason. I am in dispute currently. It cost unnecessary stress.

AYAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob R. 
Évaluation :
4

More temp cust parking...(I know, not your fault)

brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
5

Absolute great experience. Reserved the trailer online, did pre check in. Quick in/out experience. Drop off quick simple and emailed receipt. Hassle free and counter person friendly.

Steven W. 
Évaluation :
5

I rent fair often from this location. My interaction today with Ethan "the general manager" was noteworthy in a not great way. Although his language was polite, his greeting was odd, I believe he used the term dear,asked for my license even though I took pics and checked in online. I was asked what I was hauling and when I was going. None of these questions have been asked on any of the occasions I've rented at any location. Needless to say I questioned his motives. I didn't answer what I was hauling and stated it'd be local. He also connected my trailer and again even though I checked in online and shared my hitch/ball capacity he asked again what I was hauling and stayed the obvious hitch/ball weights. Again, none of his concern,I am aware. Lastly, he called me dear again which as an adult woman significantly older then he is, I found it unprofessional and condescending. I think he was clear that I found him annoying. This review let's you know how irritated I was/am with him, not the equipment or this location.

Tamera K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isaiah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM K. 
Évaluation :
3

There were only 2 people working that day and the line was very long. After walking around the building multiple times to find my rental, it turns out that the truck was stolen. I will not be doing the in person anymore I will only be doing the phone pick up.

FRANKLIN F. 
Évaluation :
1

Not enough employees to deal with scheduled reservations. Waited 45 min after scheduling time to get equipment. Employees were doing their best, they just needed more of them.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E.  |  Expérience générale 
Évaluation :
3

I was upgraded to a bigger van at no extra cost since the original vehicle I asked for was over booked - that was great and I am thankful to the owner of the U-Haul at Como (I don't remember his name) for being kind and helpful with the situation. I think the only negative of my experience was that things weren't very clear in regards to how I drop off the vehicle (saying to leave the car under the "green" thing isn't enough), and that most of the people working there were intimidating and as a first time U-Haul renter, I felt uncomfortable at times.

BEZA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISA S. 
Évaluation :
1

The U-Box container was not ready for pickup when I arrived. The associate said that another associate had spoken to my wife on the phone twice about the time change, but no one at U-Haul at actually spoke to either of us about setting a pick up time, let alone changing it. We were also charged for another month's rent on this U-Box despite unloading and returning it prior to the next payment cycle.

Jenna H. 
Évaluation :
4

Better parking

BRIAN WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan J. 
Évaluation :
4

I ordered the U-box to be dropped off at my location. However, I was unable to contact the movers the day they were supposed to deliver my box, and no one showed up. I ended up hauling all my stuff to the U-Haul location instead. I hope there can be more accountability between customers and the movers. At the end of my storage term, it was also confusing ordering U-box to be set outside for me to pick up my stuff. The user interface on the website could be clearer.

YuQi Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry G. 
Évaluation :
5

Came in on a busy Saturday and only one poor guy was on desk duty. He was amazing and able to assist everyone, but it took some time and we could tell that he was working as fast as possible while still doing a great job. Recommend a raise and another worker in the front to help!

Paul R. 
Évaluation :
1

I rented a 8' truck and 5' x 9' trailer, but the truck didn't have a ball hitch on it and there wasn't an employee outside or inside that I could talk to about it, so I ended up leaving without the trailer. If the ball hitch was supposed to be an additional rental, it was not clear at all. My reservation time also had to be changed due to no available trucks at the original pickup time, even though the site let me reserve one. The main issue was that my drop off time was never updated, so I lost an hour on the reservation.

Michael T. 
Évaluation :
5

Staff were very friendly and helpful!

JOHN B. 
Évaluation :
3

Charged me extra for gas even though I'd added gas and returned at same level I'd checked out. How do I dispute that?

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEMYON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby O. 
Évaluation :
5

It was easy and less expensive than I expected.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XINQIANG G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTA A. 
Évaluation :
1

This was a terrible experience. I had to deal with rude representatives refusing to put Supervisors on the phone. Movers not loading my U-boxes correctly (referred by you all), hand to hire a 2nd set of mover to load it correctly. I received a guaranteed delivery date of August 30th and did not get my U-boxes until September 2nd with no communication and no one answer phone (Again had hired Movers to unload box. I spoke to Chris in MN Supervisor and Barron GA Supervisor and neither have been helpful. I would like a complete refund for all of this entire unacceptable experience!!!! I still have not received a call back from upper management.

Kirsten L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARI B. 
Évaluation :
3

I move my storage out by August 29, told the guy at the desk, gave him my #1284 told him I moved and they are still charging me, I am on the phone NOW, this is my 7th call since August 30th

annette h.  |  Expérience générale 
Évaluation :
3

Did not offer or provide a refund when trailer was returned several days early meaning we paid for extra days we never even used. Extremely disappointed in this system.

Katherine V. 
Évaluation :
5

Clean, truck was well maintained. They made it very quick and easy would recommend again.

Sheila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip D. 
Évaluation :
5

I want to also make sure to say that both highway 280 U-Haul in St Paul Minnesota and key realty U-Haul in Beloit, Wisconsin are amazing. The staff are understanding empathetic and great listeners. No joke they are just the best now I know where to go if I need a moving truck they made the process super easy and there was no stress key realty U-Haul in Beloit Wisconsin was top-notch Mark is amazing I'm very grateful to have him being able to understand and being willing to listen and be empathetic with the situation thank you so much I can't stress it enough thank you so much I am very very grateful.

Lonnika B. 
Évaluation :
4

Very simple return process and the staff was very helpful. Can't rate the cleanliness since we didn't have to go in to the building, the parking lot was crowded and I'm a terrible backer-upper but the staff guided me right into the parking spot so it went great.

Daniel R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martine b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret F. 
Évaluation :
2

One of the employees was very rude when returning the truck. It was very difficult to understand where he wanted us to park and was frustrated when we "did not do what was asked". Additionally, my truck was returned at 2pm and I still received a call at 6pm saying it was not there. No one answered the phone and I drove over to the location and the keys were located on the back wall. No one even confirmed that the truck was returned until I came back in. .

TAILOR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Anthony And the whole crew were incredibly helpful, professional and did everything in their power to help make my move easy. I couldn't be more pleased. Thanks again!!

LUCIA K. 
Évaluation :
5

My agent was VERY friendly and helpful. Made the rental very easy. Took no time to get signed in and on my way.

DAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohana K. 
Évaluation :
1

My Ubox arrived 1 week late and we were never notified of the delay. I only found out when I checked the Uhaul tracking. I then spent an hour on hold and talked to 3 different people to find out what was happening with my Ubox. None of them knew. I finally talked to a person at the Uhaul facility that shipped my Ubox and he told me the company that transports the boxes hadn't picked it up yet. At some point there box lost it's online tracking number and I was afraid it was lost in the system. The Ubox contained many precious personal items including the only copies of photos of my girlfriend's deceased mother. Your staff were professional, but not helpful. I talked to several staff members when I was ordering and packing my Ubox that told me conflicting details about the shipping process. Clearly there is very little information sharing and coordination between Local Uhaul facilities, Uhaul call centers, and your third party shipping companies. I would actively dissuade someone from using this service and I have no intention of using it again. My issue is with Uhaul as an organization and not any individual employee. If I had been regularly informed of the shipping updates via phone call or email I would have felt better about the service.

Samuel B. 
Évaluation :
1

I was told I'd be paying around 60 $. I was charged for 139 $and then the next following day charged another additional 130 $. And can't get anybody on the phone to talk to about it

FRANKIE J. 
Évaluation :
5

Very friendly informative and professional staff.

BILLY J. 
Évaluation :
5

Lisa Loftquist helped get me checked in and started. She was amazing. She was handling both me and another customer at the same time and didn't miss a beat. One of her co-workers was having problems adjusting his chair and she reached over with her foot and flipped a lever and fixed it. I told her she was amazing.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Y.  |  Expérience générale 
Évaluation :
5

Very personable guy working both when I picked up and dropped off. Helpful and friendly.

EUGENE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rosa G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN S. 
Évaluation :
5

Everything was great. Anthony was absolutely impressive as he single-handedly helped all customers in a spectacular timely fashion, while managing to be kind and friendly. He needs a raise!!

Rebecca M. 
Évaluation :
5

Very poor mover service related to uhaul recommendation

jeanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aniketh K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K.  |  Premières impressions 
Évaluation :
5

I have recamened it to a friend

Robert H.  |  Premières impressions 
Évaluation :
1

Internal communication is non existent

Maksim Y.  |  Expérience générale 
Évaluation :
5

The staff and the facility are fabulous.

Debra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan G.  |  Expérience générale 
Évaluation :
5

Very happy with U Haul Storage. Very clean, very attentive, helpful, cheerful staff who helped me. Anthony was tthe one who helped me, he was excellent.

Shoshannah Y.  |  Premières impressions 
Évaluation :
5

Really appreciate the dollies available to pack / unpack storage unit.

Robert P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osman A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl A.  |  Premières impressions 
Évaluation :
5

Patrick was very helpful, friendly and efficent.

martine b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren m.  |  Premières impressions 
Évaluation :
5

Anthony Duke was extremely helpful during the move in process. Even though the system was being a pain, he provided an outstanding experience, give this guy a raise.

Nicholas K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Expérience générale 
Évaluation :
5

Salesperson was exceptional! He went above and beyond. Great team!

Assata K.  |  Premières impressions 
Évaluation :
3

There need to be clear signage in the building regarding after hours access. We were locked out during our move in with our unit still open inside with belongings in it. It would have been nice to been given either an announced warning the doors would be locking or at the very least have the time the doors lock posted on the access entry. I do realize that the hours are in the email that is sent but after spending 2 straight days moving a lot of people are not going to read through the email they just want to get finished with their move. Other than that the the staff were all extremely friendly and helpful and the location is clean and security seems to be a priority. There were also plenty of carts to help get our belongings in.

DAVID K.  |  Online Move In 
Évaluation :
5

The man that helped me was wonderful, incredibly helpful, got me a great rate and even though the computers were being slow he still a manger to do everything as quickly as possible and held great conversation

Laura W.  |  Premières impressions 
Évaluation :
5

Probably the best U-Haul location I’ve been to!

CHEN S.  |  Premières impressions 
Évaluation :
1

I moved out on 7/20 then was charged for my unit that was billed on 7/27 as well as a late fee and an embarrassing letter stating that I didn't pay my bill was sent to my emergency contact. But it was uhauls bad, they forgot or failed to notice that I put in my move out request on 7/20. Totally embarrassing.

HEATHER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Expérience générale 
Évaluation :
5

Keelin(I'm not sure if this is how you spell his name) at the St Paul store on Highway 280 was totally awesome. He helped me clear up a mistake I made with a smile. He was patient and kind and very supportive to my needs. Also overhearing the interactions with each person that works in this location was caring, nice and seems like the other customers were enjoying their experience as well. They all should definitely be commended.

Tanya B.  |  Online Move In 
Évaluation :
5

Anthony Duke was really helpful and kind!

Carlos C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G.  |  Premières impressions 
Évaluation :
5

Thank you U-haul.

Tracy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDREY H.  |  Expérience générale 
Évaluation :
5

With my first 2 units at this location ACH payments did not stick, so I incurred a late fee on one before it was resolved. I believe it is all set up on this 3rd unit, so it should be fine.

Michelle S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reak K.  |  Expérience générale 
Évaluation :
5

Great front desk help. Best I have seen at any U-Haul

Erik A.  |  Premières impressions 
Évaluation :
3

Thanks 😊

Carlos B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine G.  |  Premières impressions 
Évaluation :
5

My check-in process was extremely easy and the Uhaul staff were very friendly and helpful.

KENNON B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica M.  |  Premières impressions 
Évaluation :
5

Staff was fantastic! Helped me back the truck in. Lots of carts made transferring my stuff into the unit very fast and easy.

Martin P.  |  Premières impressions 
Évaluation :
5

Great service, clean facility, and friendly staff. Love this Uhaul @ hwy 280 St. Paul, MN Thank you! Respectfully, Floyd

floyd t.  |  Expérience générale 
Évaluation :
3

This store on como ave in Minneapolis/St. Paul area is advertised as a 24 hr storage unit, so I got there at around 7pm right as the office was closing down for the day, yet I managed to get service and I got to rent a unit for my stuff. However as I was wrapping up my move, I still had just a couple of things to bring when all of a sudden the door locked on me and couldn't come in anymore having to leave a lot of my stuff unattended all thru the night and Im glad nothing got stole, but I feel like this happened because any of the ppl that worked there did not tell me anything about it. That is not even the whole problem. There is a phone number on multiple signs that say to call the gm for after hours service, but the phone would go straight to voicemail making this situation a lot more frustrating and unnecessary that it needed to be. I even called costumer service for help and they couldn't even reach this guy and or couldn't help me at all. I wasted over 3 hours dealing with this that day and at the end I just gave up and left only to come back in the morning just to secure the unit I just rented. You guys need to be more clear about you overnight policy or at least tell your customers about it. That didn't have to be as frustrating and difficult like it was that night/morning. Merci

Guillermo R.  |  Premières impressions 
Évaluation :
5

very helpful, professional and pleasant staff. we appreciate their customer oriented service. we always feel safe and that our belongings are secure. we are grateful for the team !

Lia G.  |  Premières impressions 
Évaluation :
5

Nice and cleaned

Bienvenue G.  |  Expérience générale 
Évaluation :
5

Wonderful staff, clean building and facilities. They are friendly and honest, it's always a pleasure doing business with Uhaul in St. Paul, MN off hwy 280. Thank you Uhaul staff! Respectfully, Floyd

floyd t.  |  Premières impressions 
Évaluation :
5

My wife and I found U-Haul employee Anthony Duke to be particularly helpful during our check-in at the counters of U-Haul Moving & Storage at Hwy 280 & Como Avenue. Anthony was patient, engaging, and pleasant to work with.

Lynn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M.  |  Expérience générale 
Évaluation :
5

Everyone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer

theodore g.  |  Online Move In 
Évaluation :
4

I didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for 5 $a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.

AMBER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen P.  |  Premières impressions 
Évaluation :
5

Your company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!

Why I A.  |  Premières impressions 
Évaluation :
5

Everything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.

WILLIAM H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE O.  |  Expérience générale 
Évaluation :
5

Storage area was well secured and lit.

Robyn B.  |  Premières impressions 
Évaluation :
5

I used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!

Christina B.  |  Expérience générale 
Évaluation :
5

Very clean and easy to access, the staff is very helpful.

Jaafar A.  |  Expérience générale 
Évaluation :
5

very quick service and clean professional nice staff i will recommend everyone to come to this location 👍

Tammy R.  |  Premières impressions 
Évaluation :
5

Fast, friendly service

Joel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Murrie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique P.  |  Premières impressions 
Évaluation :
5

It was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! Merci.

Leah A.  |  Expérience générale 
Évaluation :
5

Excellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.

David G.  |  Premières impressions 
Évaluation :
4

Overall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.

Brian M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley B.  |  Premières impressions 
Évaluation :
4

Price was just too high unfortunately. But other than that, I can't complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.

Sheena M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angelique H.  |  Expérience générale 
Évaluation :
5

This is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.

Barbara H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rumeal S.  |  Online Move In 
Évaluation :
5

Excellent thank you very much 🙏🙏

sena a.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and friendly staff.

Erica M.  |  Expérience générale 
Évaluation :
5

Awesome service; thanks Matt!

Joona S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victoria e.  |  Expérience générale 
Évaluation :
5

Staff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.

Diane O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madelyn M.  |  Expérience générale 
Évaluation :
4

Busy day for the understaffed employees, but they were doing the absolute best they could. Good on em.

ELIZABETH M.  |  Premières impressions 
Évaluation :
4

Lock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.

Kyle Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDI E.  |  Premières impressions 
Évaluation :
5

Lady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'

Robert M.  |  Premières impressions 
Évaluation :
5

The staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.

Katlego M.  |  Premières impressions 
Évaluation :
5

Excellent customer service and facility

Maria J.  |  Premières impressions 
Évaluation :
5

Loading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery

Dee M.  |  Premières impressions 
Évaluation :
3

Card and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.

Ai Li Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aditya B.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful.

KEARRAIH Z.  |  Premières impressions 
Évaluation :
5

I am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!

Barbara H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
3

Although indoor storage is nice . It's a pain in the butt to get my stuff to

Joseph F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niya T.  |  Premières impressions 
Évaluation :
5

The guy that help us was very nice and helpful

tammy a.  |  Premières impressions 
Évaluation :
3

The man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.

Julia P.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and accommodating!

Mason M.  |  Premières impressions 
Évaluation :
5

Very able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.

JOAN M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page