Customer Reviews for U-Haul Moving & Storage at Hwy 620

3 765 évaluations

11320 Hwy 620 N   Austin, TX 78726
(Just South of Anderson Mill Road)

(512) 258-1056

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 258-1056

11320 Hwy 620 N
Austin, TX 78726
(Just South of Anderson Mill Road)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I have rented twice in the past week. Great location. It is too difficult to gage how much gas I'm putting in to refill the tank. I end up filling the tank to the brim while upon first receiving the truck it was not. So I'm paying for a lot of gas I'm not responsible for.

Marjorie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS E. 
Évaluation :
3

Stop calling the contact I put in an emergency after 2 hours of renting the unit saying that they are going to report the unit as stolen, why??? When You have my information and that of my card... why would I want to steal your unit if only rented??….. this is the first time that happen to me after too many times used u-haul

JUAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

octavio O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
1

This car rental company is getting worse and worse now, I feel that the service is very poor, even unprofessional, rude, rude to call, overcharged my rent, and the online customer service is very slow to respond.

Hao L. 
Évaluation :
1

Apparently U-Haul's policy is to call and harass sales agents at a company based off an email on file. I gave zero information about my company and Steve at this U-Haul location called into my company a dozen times. Borderline harassment for a daily rental. We won't return to this U-Haul facility nor recommend it for storage.

Austin A. 
Évaluation :
5

All around a good experience!

CHRISTOPHER C. 
Évaluation :
5

Gentleman who helped me during my pickup was amazing, friendly, professional. Merci.

Zsolt P. 
Évaluation :
5

excellent service and was easy to rent and return

Teri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek T. 
Évaluation :
5

Very helpful

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberta D. 
Évaluation :
5

Greatest customer service. Steve, the manager, was very accommodating and helpful! I will definitely use this location as my Uhaul “go to” location!

Christine D. 
Évaluation :
1

Staff needs better inform the customers of any extra charges especially if they tell me that they can extend me for a few hours

Heather G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

I loved the whole experience. Beginning from vehicle pickup till drop-off. Each and every step was guided either by the representative or by textually. This is my first time to drive U-Haul on my own moving from my old apartment to new home. It perfectly catered my needs and the pricing was reasonable. I loved it and would recommend to my family and friends. Merci!

Sritej C. 
Évaluation :
5

The owners Steve & Kim Hawkes went above and beyond, to make my storage experience a success.

Katherine W.  |  Expérience générale 
Évaluation :
5

Steve and Kim have been absolutely amazing, helping us thru a very difficult time. I recommend them to anyone in the Austin area that needs a U-Haul or a storage facility. Thank you Steve and Kim

JOHN R.  |  Expérience générale 
Évaluation :
5

Very nice experience. Very helpful. Definitely going there next time I need a rental.

James B. 
Évaluation :
5

This facility is very well managed.

Ron H.  |  Expérience générale 
Évaluation :
3

620 moving and storage was great. UNFORTUNATELY UHAUL initially booked me into a facility with NO VACANCIES. And a few days before move had to SCRAMBLE to find a place. 620 moving and storage steeped up and got me a unit

TRUMAN C.  |  Expérience générale 
Évaluation :
5

I have stored my items at many different storage units and the Austin area for the last 20 years. I have to say this has been my best experience with a storage company. And not only because it was U-Haul but because of the staff. Steve and Catherine and everybody else did everything possible to make my move in and move out as smooth as possible. I encountered some challenges that were beyond my control during the move out and they totally accommodated me. Other places would not have done that. They kind of became my family. I highly recommend this storage and plan on using them again in the future. The personal touch that I got made all the difference. I wish all businesses treated you as good as this place does. Thank you guys so much.

Roxanne M.  |  Expérience générale 
Évaluation :
4

Overall experience was excellent. The only complaint involved the trailer itself. I was unaware that the trailer did not possess a ramp for loading our heavy furniture. Moreover, the trailer had a hitch that further handicapped loading and unloading. The issue was solved when I used my own lumber to create a makeshift ramp. If I didn't have this solution, then the loading and unloading events would have been quite problematic.

Billy W. 
Évaluation :
5

Steve and Kimbra are fabulous and always there with a smile ready to help I’m anyway

Kelly S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER C.  |  Expérience générale 
Évaluation :
5

Everything was great. A smooth, friendly, and efficient experience. Merci.

JONATHAN P. 
Évaluation :
1

Have better employees. I got cussed out by cliff at this location because I called another uhaul place because he told me I could only pay in store if I rent out the truck ONLY!! He didn't wanna do his job neither so I had to wait almost two hours before I could rent my uhaul cause I had to talk to customer service when I was told he could process it in store.

Kourtnie C. 
Évaluation :
5

James was awesome and efficient!!!

APRIL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATLIN R. 
Évaluation :
5

The person there was super nice recommended I extend my time at no charge and said we only needed one dozen blankets which was very true!

PATRICIA T. 
Évaluation :
5

Employees were very helpful, friendly, courteous, and assessable when needed.

Nadine S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward T.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Was very accommodating for the things I needed to move.

MAURICE G. 
Évaluation :
5

All the staff was friendly and helpful. Made my need for rental a pleasant experience!!

THERESA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrold F. 
Évaluation :
5

The service is outstanding...The staff went above and beyond to make sure all of my needs were met. 👍

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARASH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arash E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa N.  |  Expérience générale 
Évaluation :
4

My only complaint in the entire process was that I had reserved 3 dollies. Our plans were to load the truck and drive to our destination 550 miles away in the same day. When we arrived to pick up the truck, we were notified they had no dollies due to supply issue. I understand that there was nothing they could have done, but they knew the day before that this was an issue. If I would have had a heads up, I could have found a work around. Instead, the loading and unloading process took much longer than it should have.

CAROL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON V. 
Évaluation :
5

Staff was Amazing. The customer service was first class 5 star rating. So empathic and caring, provided quick resolutions and follow up. Bar none the best U Haul staff I have yet to encounter. I appreciated the care and empathy they each demonstrated. I highly recommend this location. I would return in a heart beat. So hard to find such great people. Thank you all for helping my move be as smooth as possible and easy my worries as well. You are so appreciated for this. Best abs warmest wishes to each one of you.

Kristina E. 
Évaluation :
5

The staff is knowledgeable and friendly. They do a great job!

KARLA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Évaluation :
5

The office employees were very friendly and professional!

Charles H. 
Évaluation :
5

Due to freeze encountered issues, telephone operations was done well.

DONNA A. 
Évaluation :
5

Not much everything was good

JESUS B. 
Évaluation :
4

I had originally rented the truck from the Bell Blvd location in Cedar Park for a whole day. However, someone rented the same truck for late afternoon and they canceled my reservation. They didn't want to give me the truck and have 2 people mad at them so I had to go to this location to get the truck. The 620 location people were very nice and helpful.

AMY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA P. 
Évaluation :
5

The kindest lady helped me out, I believe her name was Kim, she was amazing and definitely deserves a raise.

Sevyn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFRAIN M. 
Évaluation :
5

I highly recommend this storage facility. One of the cleanest I've used. Incredibly helpful and friendly owners.

Dustin M.  |  Expérience générale 
Évaluation :
5

The manager was super friendly and super helpful. I wasn't able to access my unit at first. But then we were able to the young lady on site. She was able to allow access to my unit, she even added 24/7 access. I was grateful

Stephanie G.  |  Premières impressions 
Évaluation :
5

The U-Haul mobile app is generally pretty good, but I couldn't do an after-hours return properly since it refused to accept a picture of the odometer. This location was excellent to rent from, however, since I simply dropped the keys off and they handled the return the next morning.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Catherine. Steve and Kim where incredible. Special shout out to Catherine who made a very stress full booking event all come together

Truman C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEWANA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvin A. 
Évaluation :
5

All was great. Very smooth process and polite service. I highly recommend. RR

WILLIAM R. 
Évaluation :
5

Every staff member was extremely friendly and helpful.

ALBERT H. 
Évaluation :
5

I've been using this U-Haul dealership for a very long time. Great service.

Charles W. 
Évaluation :
5

Excellent customer service may me feel very welcome to the Citu

LARNETT J. 
Évaluation :
4

Location really did not want to take my one way trailer rental, but ultimately did take it. U-Haul should let customers know about limited return locations for some types of equipment.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALPHONSUS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN K. 
Évaluation :
5

Great staff. friendly, and understanding.

Eric B.  |  Expérience générale 
Évaluation :
5

Except for using Google maps the address comes up in a big field they need to fix their Google maps in safari maps because the facility is 4 miles away from field otherwise great storage I recommend it to everyone nice and clean friendly people

KENNETH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dixon G.  |  Expérience générale 
Évaluation :
5

Staff was very knowledgeable, helpful and friendly. Could not have been a better experience. Thanks you.

ROSS A. 
Évaluation :
5

I would give 10 out of 5 stars for Katherine and James at the Anderson Mill location. They were amazing, and we'll definitely be leaving a 5star Google review!

Megan G.  |  Premières impressions 
Évaluation :
5

Very good rental and return experience. The staff were well informed, guided me accurately and was very appreciative of my business.

Balakrishna R. 
Évaluation :
5

The Manager was very helpful, He stayed back after closing hours to help me get a truck.

ANIL KUMAR N. 
Évaluation :
5

Nothing. Steve was fantastic, the rental was a snap, everything was perfect. I needed to change the type of trailer due to weather, and Steve quickly change the type of trailer, and it even ended up being cheaper. This location is by far my favorite to rent from!

Tony M. 
Évaluation :
5

Please keep being amazing. I appreciate everything you have done for me. From my first move in 2017 till yesterday, your my favorite facility.

Joel T.  |  Premières impressions 
Évaluation :
5

This is my favorite uhaul by far. Steve is great and he makes everyone know that they have made the best choice by choosing this location. The staff are really good too, they show you your valued without making you feel pressured.

Debalkie Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredro T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
3

I do not know anything about the storage facility. This is just for the U-Haul portion. I rented a pick up and knows exactly where I went. This is the technology years. I have driven from their facility to my home twice: between 11320 Hwy 620 N Austin, TX 78726 and 1600 S Lakeline Blvd, Cedar park, TX 78613------> 7 miles total I did 4 time the distance between 1600 S Lakeline Blvd Cedar park TX 78613 and 7160 Chimney Corners Austin, TX 78731 which is 13,5 miles X 4 = 54 miles. Bought less that $20 gas. I* was charged 126 miles for that rental. So if you rent from that location, check your receipt. This is not being cheap. It is your money and you should not let anybody steal it6 from you. I called and they never answer the phone. I submit a refund request and I am waiting to get refunded. I am ready to get a lawyer. I took the picture of the dash board.

Moussa C. 
Évaluation :
5

Management and staff go above and beyond to ensure a positive experience for customers.

KATHRYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER K. 
Évaluation :
3

I had a storage unit at this facility for five years. During this time, my unit was burglarized, with many valuables stolen. While the manager endeavored to be as helpful as possible, the theft made me question safety and security measures, and expedited my move-out process.

ANDRE` M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Both the people that I felt with were extremely polite and seemed to care .That's hard to find in employees these days

Clinton B. 
Évaluation :
5

They are very nice, easy and expedient.

CARMEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUILLERMO V. 
Évaluation :
5

Cliff was awesome!!!!

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mel K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg n.  |  Online Move In 
Évaluation :
5

I have been renting from this location for many years. The owner and stuff always are always helpful and take care my needs with no delay. Go rent from them and you will be on your way to take care the moving at no time!

WEE W. 
Évaluation :
5

This was a great facility. Steve and the others were always friendly and professional. I would definitely rent from this location again should the need ever arise. They get a gold star from us!!!

Debbie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET A. 
Évaluation :
4

Excellent service à la clientèle

Jeffrey M. 
Évaluation :
5

Very friendly team, new van, everything was great! Thanks

ROB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

My man at th counter was the best, experienced guys with a great attitude, really helpful. Bless his soul, great person.

Alejandro L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJEEV K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAWEJ M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATX Premium Used Equipment T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suellen J.  |  Expérience générale 
Évaluation :
4

Do not add on insurance when requested not to do so.

KERRI R. 
Évaluation :
5

I especially want to thank James at the Cedar Park location for being sooooo helpful. He really went the extra mile and I think he should be recognized for being so amazing. The movers too were so understanding and accommodating. Great group of people you have.

LIZA IVETTE K. 
Évaluation :
5

Very good service, really liked the management team

Susan H.  |  Expérience générale 
Évaluation :
5

The manager, Steve, was efficient, knowledgeable, and helpful.

Thomas F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
3

The gate entrance box should be set back about six feet. In order to gain entrance you have to get out of your vehicle, walk up to the box and scan your card, then walk back to your vehicle to drive in. That is very inconvenient.

Sean B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich M. 
Évaluation :
5

Steve was very polite and helpful and made the experience easy. Customer service was excellent.

Richard J. 
Évaluation :
5

They were excellent and went above and beyond with customer service to make sure I had everything I needed for moving my furniture in their cargo van. They answered all my questions about road side assistance. Afterwards I left my glasses and a ring in the van and they were gracious enough to locate these and set them aside for me the next day. I will definitely return for future cargo van rental needs. Merci!

CLAUDIA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlyn M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich E.  |  Expérience générale 
Évaluation :
5

I don't think you can improve Steven and Kimbra Hawks at all. They are great at loving their job and the people they help. They ROCK!! The only thing I would do is have little clickers to open the gate with the codes instead of having to get out of the trucks to open the gates. In bad weather it might be hard to deal with since the key pads are up by the gates or maybe move the key pads to a different location to be able to reach outside of the trucks. Thanks for asking. This is a great place!!

ALONA H. 
Évaluation :
5

I noticed an odd vibration while towing at speed.When I turned in the trailer the hitch tightening knob needed a wrench to loosen even though it was only hand tightened when I picked it up.Same issue existed when I picked it up so you may have a problem brewing with this trailer.

Mark S. 
Évaluation :
5

Mr. Steven Hawks was professional, polite and extremely helpful and understanding! Cannot thank him and his staff enough!!!

Steve W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian D. 
Évaluation :
5

Thank you Jason, Cathy, and Steve for assisting with check-out/check-in!

DMITRY S. 
Évaluation :
5

Convenience, excellent service, moving carts, and no issues. I highly recommend using this location. DJ

Debbie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Had a great experience with this uhaul facility. The owner and staff are excellent! Will definitely use them in the future. Thanks

Mel K.  |  Premières impressions 
Évaluation :
5

Employee very helpful, courteous, friendly and very thoughtful.

Nadine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yeager P.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

Gail N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY G.  |  Expérience générale 
Évaluation :
5

I'm a returning customer who originally walked in years ago. I come back to this location because everyone is so helpful, professional, and friendly. I'm so thankful for all of the people working at this location. Great selection of personality and professionalism.

Christina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N.  |  Expérience générale 
Évaluation :
5

Great service, clean location , very friendly staff. Very satisfied with the experience.

Sean S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Expérience générale 
Évaluation :
5

The facilities, hours and personnel were absolutely the best. Between storage and truck rental, I could not have asked for more.

DAVID A.  |  Expérience générale 
Évaluation :
5

Amazing staff. Just moved from AZ and they helped us with our challenges and helped our anxiety level go down. Thank u!

Corina T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bindia S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorman M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea D.  |  Expérience générale 
Évaluation :
5

The staff was very polite, friendly and helpful. The manager was exceptional and went above and beyond to accommodate us.

michelle w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dixon G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah G.  |  Online Move In 
Évaluation :
5

The staff was awesome and very informative. Thank you V. Richardson

Valerie R.  |  Expérience générale 
Évaluation :
5

Very professional; very safe!

SHARIFFA E.  |  Expérience générale 
Évaluation :
5

I absolutely love the family vibe that this business has. Your customer service is excellent and you keep your facility clean and safe. I am a woman and I have spent many times alone in the storage area and always felt safe. I would absolutely recommend your storage business to anyone!

Carol B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G.  |  Expérience générale 
Évaluation :
5

Great people to work with...pleasant, helpful, and organized. The facility are easy to access and well lit and well maintained.

wendy a.  |  Expérience générale 
Évaluation :
1

We contracted moving help at an agreed price. The movers up barged us 200 bucks to move a safe. They took longer then needed …5 hours instead of 4 because they moved slowly. Asked for an additional 475 dollars plus a tip. Argued with me and wouldn't leave. They wanted over 1100 u me when it was all said and done for 5 hours of work. 200 an hour! -100 an hour a piece! Must have doctorate degrees. Total rip off. Never again!!!

RICK M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL MICHAEL M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEON B.  |  Online Move In 
Évaluation :
5

Excelente servicio y excelente personal

Jorman M.  |  Premières impressions 
Évaluation :
5

Great service from start to finish.

ROBERT W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie R.  |  Premières impressions 
Évaluation :
5

Wonderfully friendly owners and staff

Ron H.  |  Premières impressions 
Évaluation :
5

David and Kim were very friendly and competent!

GEORGE G.  |  Premières impressions 
Évaluation :
5

THANKSSSSSSSSSSSSSSSSSS

Gloria E.  |  Expérience générale 
Évaluation :
5

Staff is extremely helpful. I could not be happier.

Peter V.  |  Premières impressions 
Évaluation :
5

Steve was great. I would rent here again and recommend to my friends.

Stanley B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard N.  |  Premières impressions 
Évaluation :
5

Steve and his crew do an awesome job. Very friendly, helpful and professional. The facility is very clean and well maintained.

ED M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karissa W.  |  Expérience générale 
Évaluation :
5

Muchas Gracias!!!!!!!!!!!

Gloria E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES & JEANETTE G.  |  Premières impressions 
Évaluation :
5

Great place and good people!

Marcelle C.  |  Expérience générale 
Évaluation :
5

Steve the Mgr at 620 and Andersen Mill location is awesome !!!!! AWESOME!!!!! Iv rented from Steve before I'm telling all my friends to go see Steve . He's kind , friendly and even though I was a wreck he made me feel better by being calm

TINA W.  |  Expérience générale 
Évaluation :
5

Steven Hawks always provides SUPERB Customer Service!!!

Bruce S.  |  Expérience générale 
Évaluation :
5

I have had my storage there for 5 years and everyone has been great from phone call questions to in person interaction.

CHARLES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie M.  |  Online Move In 
Évaluation :
3

Booking was great, very easy, and the unit was clean and move in ready. However there is only 1 elevator to get the the second floor and 4 other people were all trying to use the elevator to get to their storage units, so I had to use the stairs until a spot open. This made thing way more difficult and it took far longer. Also the website was not working so dropping off the uhaul it shows we we were another day late when we got the truck their before the cutoff.

Ryan P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuri S.  |  Expérience générale 
Évaluation :
4

It was not any problem but the unit had both a leftover rat trap and an item from the previous tenant. I removed both with minimal trouble but would have expected the unit to be bare.

Brian M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mas O.  |  Expérience générale 
Évaluation :
5

The manager Steve is awesome , helpful and kind .

TINA W.  |  Premières impressions 
Évaluation :
5

Todo excelente, Steve y Kim dan excelente servicio.- Lo recomiendo al 100 %

Marcela R.  |  Expérience générale 
Évaluation :
5

This U-Haul facility went far beyond taking care of me and my needs I appreciate everything they did for me. The owners were kind of friendly and helpful at all times. I always felt like it was my own garage that's how they made me feel.

Heide B.  |  Expérience générale 
Évaluation :
5

Really appreciate the staff, every interaction was a positive experience. I would definitely use this facility in the future and recommend to friends. Merci.

Brett N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross C.  |  Premières impressions 
Évaluation :
5

Steve is awesome. He and his crew are professional and honest.

Anthony C.  |  Expérience générale 
Évaluation :
5

Steve, was very friendly, professional and informative. There was a hiccup in my reservation and Steve took the time and effort to insure a positive resolution was reached. Very impressed with Steve.

ED M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA L.  |  Expérience générale 
Évaluation :
5

Great people to talk with and work with. Thanks guys

Frank S.  |  Expérience générale 
Évaluation :
5

The owner Steve was very friendly. The associate that was helping was amazing. I wasn't sure what size storage I needed and he showed me several options. I will definitely recommend this facility to anyone asking in the 620 Austin, Cedar Park area.

Eric B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara G.  |  Expérience générale 
Évaluation :
5

Thank you for always being so helpful and friendly. Entire staff in both locations (Cedar Park and 620/Anderson Mill-Austin) have been very kind.

Leslie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R.  |  Expérience générale 
Évaluation :
5

The staff at U-Haul were super helpful and very professional. I would highly recommend this establishment to any business owner or individual. Top-notch and quality customer service!

Laura B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diosvani G.  |  Expérience générale 
Évaluation :
5

The entire process from booking to move in was flawless.

Faith I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim R.  |  Expérience générale 
Évaluation :
1

I was not aware of the hours of operation. We made it on time but was unaware that we would be locked in; we tried calling the manager or owner but no answer. I am moving my stuff out ASAP and never doing business with these guys again; never ever ever.

JULIAN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R.  |  Premières impressions 
Évaluation :
5

Awesome people working there; they were kind, helpful, professional, and made me feel at home. I will definitely recommend this store to my coworkers friends and family. Thanks much!

Dilworth s.  |  Expérience générale 
Évaluation :
5

The facility was the cleanest storage I have ever used. The ladies were always friendly.

Gary L.  |  Expérience générale 
Évaluation :
5

Over the years I have used several different storage facilities. I have never experienced the level of customer service that is offered at the 620 facility.

Charlotte H.  |  Expérience générale 
Évaluation :
5

Very professional and service oriented.

STEVEN W.  |  Expérience générale 
Évaluation :
5

David was extremely polite, professional, and was eager to assist me with quickly getting on my way. I was running late and needed to be done with my move in a hurry. He made it seamless and easy.

Christina B.  |  Premières impressions 
Évaluation :
5

Steve and the staff was so helpful and made me feel like one of their family. Glad I made this choice

Steven G.  |  Premières impressions 
Évaluation :
5

Both managers were friendly, helpful and accommodating. Facility is top-notch!

Keith E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kassan k.  |  Expérience générale 
Évaluation :
5

Very friendly staff, were able to accommodate our needs quickly.

Mary S.  |  Premières impressions 
Évaluation :
5

Great friendly people.

PETER C.  |  Premières impressions 
Évaluation :
5

Better parking needed. More move in carts needed

Kristen D.  |  Online Move In 
Évaluation :
5

Kim and Steve are awesome

Kraig S.  |  Premières impressions 
Évaluation :
5

This is the best run uhaul operation I’ve ever used!

Stuart B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D.  |  Premières impressions 
Évaluation :
5

The manager was very informative and helpful.

Heide B.  |  Premières impressions 
Évaluation :
5

Great staff.

ROGER P.  |  Premières impressions 
Évaluation :
5

It was all great at this location.

Chris C.  |  Expérience générale 
Évaluation :
5

The onsite property managers were awesome to deal with... quick and easy! Really nice people!

Stu B.  |  Premières impressions 
Évaluation :
5

Steven Hawks made this a VERY easy process. I will definitely recommend to others.

Charlotte H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Online Move In 
Évaluation :
5

This is the cleanest and nicest storage facilty that I have ever used. All the staff and owners are very friendly and helpful.

Norman G.  |  Expérience générale 
Évaluation :
5

Our experiences here are very good. Premises were always clean, well lit, and the Hvac well run. The premises always smelled good and the people were wonderful to work with.

KATHRYN P.  |  Expérience générale 
Évaluation :
5

Steven was a pleasure to work with! We appreciated all the help he provided getting us settled into our storage and when we left.

Rene A.  |  Expérience générale 
Évaluation :
5

Top rate facility. Steve and Kim are the best! I move around a lot for work and like to use U-Haul products. This facility in Austin was the best I've rented over the last 25+ years. Always clean, well lit, and friendly staff. Beyond "5 Star" service! Thank you Steve and Kim!

PETER T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G.  |  Expérience générale 
Évaluation :
5

GREAT JOB! Arjun was very helpful and courteous. He walked me over to show me my unit and how to use the pass card to get into the lot. The unit was clean and ready to go. The carts that are provided are very useful when loading and unloading my boxes. Steven was also very helpful allowing me to look at the trucks on the lot and explaining the size differences. Yep the 20' truck is going to work out perfectly. Also I liked how they are practicing the Social distancing and face covering when going into the office. I felt at ease.

Chris C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal G.  |  Expérience générale 
Évaluation :
2

First of all my reservation was confirmed online. Then I receive a phone call to confirm as usual. She has the wrong date and time. So we corrected that. When I arrive I'm then told the truck is at a different location about 7 miles away. Now keep in mind time is extremely valuable because im moving 3 hours away due to losing my job. So we get there and its a long line , etc. If only I would have been told this it would have been fine. My sister and brother-in-law came to help drive our vehicles and load. So no it wasn't a great experience. I was very disappointed. And the guy that was handling everything was not pleasant either. He kept saying let's go outside then no let me take a look. I said I don't see a 26' truck here. That was my first clue something was wrong. It took 25 mins to figure that out.

Maria S.  |  Expérience générale 
Évaluation :
5

This Uhaul is the best place ever! Mr. Steve, Ms. Kim and all of the employees are amazing, always willing to help, and provide stellar service. I would not go anywhere else! Je les recommande fortement! You will not be disappointed.

Erica J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F.  |  Expérience générale 
Évaluation :
5

Awesome group of folks handling the business here.

Caesar R.  |  Premières impressions 
Évaluation :
5

All the staff and especially Steven were helpful, positive, and patient.

paul g.  |  Expérience générale 
Évaluation :
5

These people are the best. Thank you!

Frank S.  |  Premières impressions 
Évaluation :
5

Great all year around

sylvester w.  |  Expérience générale 
Évaluation :
5

People were nice and helpful

Shanna K.  |  Premières impressions 
Évaluation :
5

Im a very satisfied customer. The managers and employees were excellent and very helpful. The box's and packing tape are very good products

Raymond B.  |  Expérience générale 
Évaluation :
5

Excellent service and good tips from management to help make it easy.

Raymond B.  |  Premières impressions 
Évaluation :
5

Friendly, efficient and overall the type of transaction I would hope for.

James B.  |  Premières impressions 
Évaluation :
5

There Awesome and super helpful

Angela H.  |  Premières impressions 
Évaluation :
5

Kimber and Steven are amazing. They seem to always be there and when they aren't, their staff are, and are just as friendly. I was there for over 5 years. They are the best. Thank you and your Team.

BARRY W.  |  Expérience générale 
Évaluation :
5

Staff is awesome!

robert s.  |  Premières impressions 
Évaluation :
5

Arjun was very friendly and professional. Excellent customer service!

Carol B.  |  Premières impressions 
Évaluation :
5

Had a storage room for 12 years without a problem

DIANA B.  |  Expérience générale 
Évaluation :
5

People are very very friendly

Getu B.  |  Expérience générale 
Évaluation :
5

The folks at the 620 storage are the best I have encountered in the business. Thank you !!!

Charles L.  |  Premières impressions 
Évaluation :
5

Very good storage unit. It helped us out while moving.

CHARLES B.  |  Expérience générale 
Évaluation :
5

Excellent experience with no issues!

cassandra d.  |  Expérience générale 
Évaluation :
5

Steve was simply amazing! He was Friendly, courteous, and genuinely pleasant to work with for my rental needs. I'll be back in a couple of weeks! Thanks Steve for putting my anxiety at ease. Malkia

MALKIA R.  |  Premières impressions 
Évaluation :
5

Great experience

Brett F.  |  Expérience générale 
Évaluation :
5

very nice

Maria S.  |  Premières impressions 
Évaluation :
5

Steve and his staff were very friendly, helpful, accommodating and professional, We will definitely use this location in the future!

TERI H.  |  Expérience générale 
Évaluation :
5

No problems

JAMES E.  |  Expérience générale 
Évaluation :
5

The staff at this location are knowledgeable, helpful, professional, and friendly. I definitely recommend this facility to anyone needing storage and/or moving trucks and supplies.

David W.  |  Expérience générale 
Évaluation :
5

Steven Hawks and his crew were very helpful in explaining my choices of storage space and helping me through the move process

Thomas M.  |  Premières impressions 
Évaluation :
5

Great staff, well maintained, excellent 20+years on this site

Thomas C.  |  Expérience générale 
Évaluation :
4

Long - run the manager did the right thing -

Jane M.  |  Premières impressions 
Évaluation :
5

Nicole,Steve,Kim & the rest of the staff was awesome.. The equipment that's there made moving easy..the prices, everything was GREAT!!. I couldn't be more thankful & happy. 

jimi s.  |  Expérience générale 
Évaluation :
5

Secure place.

JULIA L.  |  Expérience générale 
Évaluation :
4

No additional comments.

FRIEDA S.  |  Expérience générale 
Évaluation :
5

He was very courteous and professional.

Galen W.  |  Premières impressions 
Évaluation :
5

Rod was very helpful in assisting me with renting me a storage unit. He was very knowledgeable and friendly! 

corinna r.  |  Premières impressions 
Évaluation :
4

They were really patient with my difficult move!

Lisa G.  |  Premières impressions 
Évaluation :
5

Steve and Kim are true service professionals . They went over and above to meet our needs when we had to find a temporary storage place in between lease office moves. Thank you Steve and Kim !

ANDREW F.  |  Expérience générale 
Évaluation :
1

Found rodent droppings in unit on my furniture Steven Hawks the GM blew it off saying it was gecko droppings I asked him to call an exterminator he did not I did they verified it was rodents

Angelina U.  |  Expérience générale 
Évaluation :
5

Exceptional customer service, they go above and beyond in helping their customers. I highly recommend going to this U haul location.

Erica J.  |  Premières impressions 
Évaluation :
5

I have used the facility several times and they never disappoint

Nancy C.  |  Expérience générale 
Évaluation :
5

Staff was always frienndly, helpful, and informative, clean facility!!!

Scott J.  |  Expérience générale 
Évaluation :
5

Staff were always friendly and helpful answering any questions and changing billing information as required. I would definitely recommend this storage facility to others.

BOB M.  |  Expérience générale 
Évaluation :
5

Everytime I'm there the staff goes above and beyond to make sure I leave satisfied. Knowing the staff feels like family very genuine. Merci

Nichole B.  |  Expérience générale 
Évaluation :
1

dunno

Naomi R.  |  Expérience générale 
Évaluation :
5

very helpful and friendly staff. Very accommodating as I changed my delivery schedule on the day. Nothing seemed like too much trouble to them A VERY Happy customer.

Nicholas W.  |  Expérience générale 
Évaluation :
5

We had a great experience here. Steve and Kim are super personable and professional. The unit was clean, and the location was very convenient. We also rented a trailer. Great place, great people!

Sandra S.  |  Expérience générale 
Évaluation :
5

Thanks

mason s.  |  Expérience générale 
Évaluation :
5

Staff was so friendly and helpful. I hope I never have to move again, but if I do, I will definitely be back!

Amy G.  |  Réservation 
Évaluation :
5

The staff was very helpful.

Varun V.  |  Expérience générale 
Évaluation :
4

Nice facility with good staff

David H.  |  Expérience générale 
Évaluation :
5

I would recommend this UHaul facility to all my friends. My cherished possessions left to me by my parents were very well taken care of for years! I now have them in perfect condition thanks to UHaul

LUCY R.  |  Expérience générale 
Évaluation :
4

Everyone went out of their way to be helpful. Very pleased.

Janet R.  |  Expérience générale 
Évaluation :
5

Aught to instruct every customer they will be required to purchase a specific kind of lock prior to entering into an agreement. Other than that all is well at this facility.

ERIC O.  |  Expérience générale 
Évaluation :
5

Very quick and easy and great service

mason s.  |  Réservation 
Évaluation :
5

Very great experience! The staff was amazing!

Jena H.  |  Expérience générale 
Évaluation :
5

Nice facility and very friendly staff.

Sashi R.  |  Expérience générale 
Évaluation :
1

I have already rated and stated my horrible experience with your reservation and "assurances". I will not use you again as I cannot depend on you

NANCY T.  |  Réservation 
Évaluation :
5

Great service and appreciate the time spent to provide me the right space.

Yolanda P.  |  Réservation 
Évaluation :
5

Most helpful business I've ever dealt with. Super friendly!

Mitzi J.  |  Expérience générale 
Évaluation :
5

We were very happy with this facility. It was clean the security was great and your people were always friendly and helpful....thank you!

PAULETTE B.  |  Expérience générale 
Évaluation :
5

Steven, the manager, was perhaps the most professional Uhaul representative that I've ever dealt with - he was helpful, and efficient. My sons and I are very grateful for the service he gave us.

Luis L.  |  Expérience générale 
Évaluation :
5

The Managers Steve and Kim Hawks were the Best. I'm sorry we had to move because its wonderful to meet people who care.

JANET J.  |  Expérience générale 
Évaluation :
5

Steven was VERY accomodating!

Todd M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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