Le client n'a pas laissé de commentaire.Fernando M.
Customer Reviews for U-Haul Moving & Storage at I-10 and College
Pour nous contacter
Beaumont, TX 77701
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DAVIS T.
The worst experience ever - trucks are not maintained for safe driving and will eventually cause a major crash if a better maintenance plan is not soon adopted- horrible horrible experienceJacqueline W.
Same issue, not enough staff to help with all the customers.Mark N.
Trailer was clean but I suspect wheel bearing not maintained properly. Lots of drag. I lost 50 % has mileage pulling an empty and very light loadRichard I.
Le client n'a pas laissé de commentaire.BENNIE H. | Expérience générale
Le client n'a pas laissé de commentaire.KYLE J.
Le client n'a pas laissé de commentaire.Cynthia M.
Will always do business here. Staff was excellent to work with. Appreciate itEarl N.
The gas hand was at just before 1/4. I refilled the truck to put the gas amount back where it was. However, I was charged for the gas hand not being on 1/4. I was told I should have taken a picture to show where the gas hand was before I left.Brandace S.
Le client n'a pas laissé de commentaire.sharon r. | Expérience générale
They worked with me when I was late making payments! Merci.RENUKA H. | Expérience générale
Le client n'a pas laissé de commentaire.kiara j. | Premières impressions
Be able to explain what your damage waiver covers. The rep. Nor the manager could explain what it covered but stated it did not cover all damages and I could still be responsible for damages. It didn't make since to purchase a damage waiver if I was still responsible for damage. The manager referred me to a 1-888 number but the service was closed and unavailable so, I left confused about what I purchased.sherita T.
The staff was friendly and extremely helpful as well as understanding.Terri A. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer N.
Le client n'a pas laissé de commentaire.Lisa C.
This location is awesome. I really liked the help i received from the staff. I would recommend it any time.Edwin F.
Took a long time to get the truck. We were an hour after the pickup time and still waited almost 45mins to get processed and the truck key. So long!Brianne T.
I was double charged for the truck and trailer. Also, there was a water leak in the roof and many of my belongings were ruined. The brakelights/turn signals were not hooked up correctly.Edward N.
Thank you, Phillip Jarmon for your professional and courteous hospitality. Your commitment to pleasing and serving us as a customer for nearly 2 years was outdistancing. We appreciate you. You are a valued asset the UHaul as an employee. Thank you Ms. Clearyjoanne c. | Expérience générale
our reservation was changed to an inconvenient location charging us more mileage than necessary. we chose a more convenient place that seems to always have plenty of units available?? the place we were directed to was very busy, not enough help for number of customers waiting for service. condition of unit was bearable... bumped, bruised, scarred, damaged, torn seats, etc. it ran well, engine wise, but was almost an embarrassment to drive around town. we did witness an employee clean the worn unit, so we appreciated that. thanks for asking my opinion.Daniel S.
Furniture blankets were reserved but not available and had to go to another store to obtain.jerry K.
Le client n'a pas laissé de commentaire.Joanna S.
I didn't go in to drop off the rental , someone came out and I handed them the keys and he said â€œ I'm all setâ€ and I left Just aggravated that it cost a fortune to rent . Just a few years ago I rented a uhaul to move items out to Arizona and it was around $500 and gas was around the $2 areaANSON T.
Location was not really convenient to where i needed to load. Also, there were only two people working (1 inside and 1 outside) and the wait to get the trailer was so long, the link expiredDavid S.
Le client n'a pas laissé de commentaire.Julia H.
Overall experience was horrible. It took over an hour and a half to check in at this location, even after having a reservation. There was no sense of urgency or customer service for either person working that day. In regards to the drop off location, it was supposed to be DeRidder, La. When I got there they had Lake Charles, La. I ended up having to pay an extra feee for DeRidder. As this is a holiday weekend, we weren't sure which DeRidder location would be open to drop off the trailer, so the lady at the location left the drop off location in DeRidder open. I specifically took a picture of the DeRidder locations available for drop off. So when we got there, we knew what our options were. We'll we got to DeRidder and chose our location. Go to drop it off and they wouldn't get the return button to work. The ladies at the location call the traffic number and the lady who answered the phone was the rudest person I have EVER spoken to. She had zero communication skills and wouldn't even try to act like she had a caring bone in her body. In my 15 yesterday of customer service, I would never speak to a customer the way she did or act as non-caring. Just dropping off the trailer took over 45 minutes! After yesterdays experience, I highly doubt I'll ever use U-haul again.Lauren B.
Nene Moore staff members the location was understaff and it was a long wait to get to the counter so need more staff other than that I love the location cause this close by my homeWillie B.
Le client n'a pas laissé de commentaire.AMANDA R. | Premières impressions
Don't sell broken equipment. Have your truck inspected more often. Highly upset I paid $600 on brown equipment, and I'm seeking a refund immediately.Jeremy C.
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
Le client n'a pas laissé de commentaire.Carolyn W.
Le client n'a pas laissé de commentaire.Doris G.
Equipment didn't work, counter worker was rude.Michael C.
Always a great experience with themRachel S.
Le client n'a pas laissé de commentaire.kimberly B.
Le client n'a pas laissé de commentaire.Tommy N.
I was charged for an additional day because I was an hour late. I was not told this over the phone when they called.Stephen M.
Le client n'a pas laissé de commentaire.Mell L.
Tried returning the truck after hours it would not let me put in the mileage it kept saying I was putting in a lower mileage than what I started with ... Now I think that is so crazy because they charged me 20 dollars cause the app wouldn't let me return the truck and I want my 20 dollars backNekitta P.
Great serviceMichael G.
Le client n'a pas laissé de commentaire.kimberly B.
Le client n'a pas laissé de commentaire.Randy B.
I had to jump fence to get outBENNIE H. | Expérience générale
They had good customer service they really polite trucks are very clean works very nice I thank them for everything they doneJajuana S.
Le client n'a pas laissé de commentaire.Ronald P.
Le client n'a pas laissé de commentaire.diane g. | Expérience générale
vehicles windshield and side windows were horribly dirty and the steering was very loose having to constantly maneuver the wheel to stay straight in lane then it was even hard to keep straight in lane. Also the vehicle has a horrible exhaust leak which is annoyingly loud but more importantly when stopped it seemed the exhaust was coming into the drivers area. I reported this to the check in attendant and he just said "yeah"....that was all. I know those vehicles cost a lot of money but if they were maintained well they would last a lot longer. this is my second uhaul rental from this same store in the last month and they both were poorly maintained vehicles.Michael R.
Le client n'a pas laissé de commentaire.Lakiesha A.
Employees should have a little bit more training before handling customers!! Everything was good!Arthur H.
Le client n'a pas laissé de commentaire.Ernest L.
The vehicle I had,the air conditioning didn't work. It was miserable.Keeler H.
Le client n'a pas laissé de commentaire.Shantell H.
1... Thank u for calling u haul please hold and no one ever come back to the line so that I could pay rent. 2... Was unable to change online acct psw and was told manager would have to do that as well as change contact /unit access person but he was never there and again when I called was put on hold. 3... Was suppose to have 24 hrs access and somehow was locked inside the gates unable to leave after store hrs into the wee hours of the morning before finally deciding to try n climb the fence and go find help because I didn't have my cell phone with me. Had to walk alone after midnight down the streets of Beaumont in search of a person or place that would allow me to use their phone to contact your 1800 # so that I could get. My vehicle out and hope n pray my boyfriend believed me when I got home. He didn't and still doesn't. When I told the young ladies working the day after they said they knew the gate was messed up. So why then is there not a sign or why isn't it locked after hours so that this does not happen and they respond oh your not the only one. My point exactly. Not only did this happen to me but to others and it was not safe and very irresponsible of your employees to shrug it off and allow it to continue to occur. So pretty much I have not had a good experience with U-Haul at all and I will never use a U-Haul facility ever again. My truck rental experience too was a disaster. I'm was and still am very much disappointed with not just that location but U-Haul as a whole.PHYLLiS R. | Expérience générale
You charged me instead of $43 for 2 hours in a van, $110 for no reasonLiseeth L.
Take your sign down say 24-hour service until y'all can get the gate operatable to go out out of storageAda S.
Keep being greatNazmije G.
Make sure the maintenance is updated on the truck. It kept sounding like something was rattling bad and about to fall off everytime I hit the gas.Kizzy J.
Le client n'a pas laissé de commentaire.Felecia W.
I had a registration at another U-Haul but when I showed up to pick up auto transport, I was informed my reservation had been canceled. I don't understand why it was canceled and neither did the clerk. He could not offer me an explanation. This was very inconvenient and put me in emergency mode since the next morning I was moving my daughter 17 hours away. From the beginning the original pick up location was sketchy. I also reached out online through messaging, but never received a response. With all that said, the U-Haul on Milam was extremely accommodating. Just thought you'd like to know. I oversee many people and would like to know if a ball like this was dropped. Not trying to be critical, but helpful.Reggie L.
Reprimand or remove the Franz road representative or you'll lose businessâ€¦Jo C.
Following the prompts to pre-check in online to ensure a faster process, still had to complete a series of steps at checkout. Found it odd that I had to take the time to give an alternate number where someone had to actually answer the phone, thus further delaying checkout (picked up at 4, so many were working and unable to answer). What seemed to be 3-5 minutes after departure, the trailer came off of the hitch and I waited 2+hours for roadside assistance. In speaking with many reps, 1 said that there was a pic showing the trailer to be properly secured & a coupler must have broken. The roadside assistance Tech and I both saw that it was simply not secure and I have pics to show such. A lesser driver may have collided with the cement barrier on one side or the drivers on the other (on a highway). At best, I received a "sorry" for the inconvenience. --- On another note, I called the local office in Beaumont SEVERAL times from the original appointment (routed to Denver) and immediately after the trailer hitch fiasco. Not once did that office pick up. --- On another note, I spoke to at least 3 people after being unable to register drop off site online asking for a specific location, most of which just said ok, no problem. One customer service rep said, I will note in the computer, yet received multiple calls and direction from reps to drop off elsewhere. Finally, a rep said ok and then when I received another call, the friendly/helpful rep indicated that the location I was requesting would be unable to handle such and thus directed me accordingly. --- somewhere along the way after mentioning how dangerous it was when the trailer became unhitched, I was demanding that better protocols be put in place to avoid what could have easily resulted in loss of life. Despite the aforementioned, it seemed that most of the reps thought I was only interested in reimbursement for cost of the rental. Like I said, I will say again, of course I will take reimbursement of $190, who wouldn't. That was not my main argument. Loss of time and money is one thing and quite significant, but loss of life, injury or damages would have been more costly in various ways. Taking the time to write as much as I can about this and have that feeling that nobody will respond or anything will change since I paid the bill and equipment has been returned.Jerry J.
Staff were very helpful here as they were experiencing internet issues. They used their phones to complete our reservation and payment and then were very helpful with connecting the trailer to my truck. Highly recommend this team and would use them againDean E.
Customer service was bad , I paid on line and they trying to charge my card again and I got a email yesterday saying unpaid , I have my card with the charge on it , the check in had a guy working it and when I ask the manger for help he told me to wait , I will NEVER do busy with them again and I most definitely will never recommend this location to anyoneVickie O.
Le client n'a pas laissé de commentaire.Deborah G.
This specific place needs more employees. Everytime I needed to go to the front desk, there have been a 40 min to hour plus wait. Many times 20 to 30 minutes on one customer. I understand stand things takes time but at least hire more people to accomodate the work load.DeMarcus L. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie J.
Le client n'a pas laissé de commentaire.Keith J.
Equipment was in great shape and the staff were very polite and attentive.Bryan D.
Customer service was excellentJohnathan W.
Double check the parking lights. They weren't working.David M.
Le client n'a pas laissé de commentaire.r E.
The agents at both check in and out process where great and very helpful and attentive even though it was very busy.Scott H.
Le client n'a pas laissé de commentaire.Jacqueline W.
Le client n'a pas laissé de commentaire.Kathryn C.
To many details to explain.Sharon H.
It was the worst experience I have ever had. The service was awful. I would never recommend or use your service again!!! You can honor your commitment, respond to your customer phone call and not put them on hold for hours and not return. More importantly, you can accept responsibility for your mess up and not blame the customer because you fail to do your job.Marva C.
Upon leaving unhelpful staff, but the overall experience was good.CHRISTINE T. | Expérience générale
Le client n'a pas laissé de commentaire.dylan H.
The worst service I have received.Marva C.
As stated in my Google review, the owner/manager was very rude. Not that this review will change anything as it been this way for years, so no more uhaul for me.Brian K.
The Staff was very friendly and professional. The only complaint I have is it needs to be unlimited miles and the fuel fee shouldn't be so expensive.Erika C.
General manager is an awesome dudeMarvin H.
Le client n'a pas laissé de commentaire.Jamirah D.
This crew and location was on point, and I had a much needed smooth and happy experience. A brief and bright 10 minutes in world of doom and gloom honestly.Holly W.
The truck was great when I picked it up and the representative was very attentive and friendly. After completing the loading of the truck and starting my drive the AC in the truck started blowing very hot air. It would switch between hot and cold air for the drive. When needed most in traffic in both Houston and San Antonio the AC didn't work when the temperature was over 100 degrees. If noticed earlier I would have gone back to uhaul and switched the truck. At the turn in location there was construction being performed outside the front door, with concrete dust very thick in the air. When I turned in the truck the representative at the site didn't seem to care, he just told me he would put it in a report. He didn't even check it out. This was not satisfactory, the representative could have been more attentive. Driving a truck with no AC in these temperatures should not have to happen, better maintenance is needed to prevent this in the future.Mark F.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Lawson B.
There was always clutter in the area of my stored RV. With 24hrs of entry I felt my RV was vulnerable. My concerns became a reality. Well over $5000 of equipment was stolen along with damage to my RV. I was later informed that this sort of thing had happened at other u-haul facilities after the fact. Not only the lost of my equipment but not so much as we are sorry this happened but I did get this request for a survey. Don't think this is sour letter but and opportunity to do better. I truly believe 24hr entry is unnecessary. No one is moving at one or two in the morning, it only put honest people property at risk. You could also highlight the need for personal insurance on rentals that require it.JAMES WALTER III R. | Expérience générale
Le client n'a pas laissé de commentaire.Alex M.
Le client n'a pas laissé de commentaire.Terry P.
Le client n'a pas laissé de commentaire.mainza M.
Le client n'a pas laissé de commentaire.Jenita M.
Le client n'a pas laissé de commentaire.abraham O.
Le client n'a pas laissé de commentaire.NELISIA M. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel M A. | Premières impressions
The drop off location has rude people at customer service, and is in the hood. No manners, no class, no grace. I felt like I was in a 3rd world country.Vishal S.
Although busy, the checkout procedure went smoothly. My reservation was mixed up as the location was changed twice, but it was finally corrected. The check back in process also was easy and fast. I enjoyed the use of the trailer and would recommend this location to friends.Wayne S.
Got there late hooked up to trailer. lights tested out loaded up truck lights quit called a mobile tech my hook up was fine but the electrical end on trailer was messed up called claims they refused to accept the repair facility there and wanted to make me wait an hour or more for someone else and refused to reimburse me.. then when I dropped trailer off again I was told I would be reimbursed for days not used and I was not â€¦Carol H.
Lower your rates because the customer is the one working (inspecting) and entering data (pics) We purchase the use of the unit and the processing process. If we are going to do the work lower the rate. Not being petty but factual.Tina M.
Very poor security without accountability, the complete staff was great, Thank you for your hard work. In 2 years the rent increased almost 35 %, with no added benefit to the customer. My trailer was broken into twice at this facility, so the security is very bad and zero accountability by the company, my expenses to repair this trailer were not refunded as there is no insurance available for vehicles that are parked in your facility, basically, you are charging for parking on the street with a fence that does not protect from anything. I am sure that I will use U-Haul in the future, but I will think twice to use this type of storage facility without accountability.Jorge H. | Expérience générale
My pick up time was 1:30, they were busy and only had 1 person on the register. I even pre-registerd and it was still after 2:30 before I was given the keys. Then they gave me the Uhaul and it was on E! How is that even acceptable ?? I then had to go fill it up, and they couldn't even tell me how many gallons the vehicle took. They told me to bring it back with at least 1/4 of gas. Well why the heck didn't the person before me have to do that? The man at the counter was very polite and even the manager helped at one point, but other than that, it was the kind man at the counter.Lucinda L.
Day okay I have no problems yet so I'm hopefully I don't if I do I will let them knowjoan h. | Premières impressions
Le client n'a pas laissé de commentaire.neil B.
Le client n'a pas laissé de commentaire.Clarence W.
Le client n'a pas laissé de commentaire.Shira F.
I would recommend more than one associate at the counter, the wait time I experienced trying to ren was a little long. The truck I rented had a cigarette smell that was very overwhelming, even worse when a/c was on. Otherwise I was satisfiedRonald F.
Le client n'a pas laissé de commentaire.Scott C.
I had a horrible experience at this location. Not only was my rental not ready on time, the employees here (specifically Phillip Jarmon) were extremely rude, discourteous, and unprofessional. I'll never recommend this location to anyone.Keondrea H.
Keep up the good work.Tesa P.
The 26' vans / trucks are poorly maintained. The 1st truck i was given broke down on me in the middle of college street , the busiest street in beaumont , my wife that was following me drove back to the uhaul store and the employee made her wait inline and then when she got up to the desk he said well thats not my problem tell your husband to call roadside assistant but it was too late because the police had to step in because i was broke down in the middle of the road blocking traffic after being towed back to uhaul , the uhaul employee was very unsympathetic but did have another truck so I get in the 2nd truck and while waiting for the uhaul to do the inspection the employee backs into another uhaul truck while in the driveway with the truck im waiting on . After seeing this all happen I got in the truck and the brake light was on in the truck of course because it was just backed into another vehicle so I refused to take the truck with a brake light on .....I told them I'm just gonna go to a different uhaul location because obviously you guys need some help he insisted on giving me another truck and said he would push the drop off time back due to me troubles I was having , so I accepted the offer and go in the the final 3rd truck after doing my own walk around inspection in the pouring rain mind you.... after that I was able to get what I needed move done and when I did bring the truck back they charged me for 2 days even though the guy told me he would push my drop off time back . The employee lied to me I had no proof he told me that and I ended up getting charged for 2 days because the guy at the front desk screwed me ....as much as these truck cost to rent at least uhaul can do is properly maintain the vehicles . When we rent these trucks we have everything we own inside so it is very very very important that the vehicle is properly maintained thats the least uhaul can do and if they wanted to make good on the terrible experience I had they could refund me for the extra day the guy added to my account because he told me I was ok to bring it back at the given time I wouldn't be charged but I wasMichael B.
Uhaul is normally convenient and good for me, but the last couple of experiences have not been. In Las Vegas, I was told that a car hauler would be guaranteed as I reserved it 2 weeks in advance for a military move. I also called 3 days in a row preceding the reservation. Two days before my cross country move I was told the reservation could not be honored, forcing me to purchase a trailer for $3,700. I also reserved a 10x15 storage unit with the uhaul 1-800 number, at the location in Beaumont, only to be given a 10x10 unit by the representative at the location, once again inconveniencing the move process.MARKUS M. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD W. | Expérience générale
Le client n'a pas laissé de commentaire.Kenrick D.
Le client n'a pas laissé de commentaire.gwendolyn gail B.
First it's hard as hell to reach a human on the phone. The online option claims you can change or extend a reservation but that's a lie. When you go in there is only one person helping if he's even in the building and he's not very knowledgeable. He did t tell me that they don't take apple Credit card. Instead he said just pay when you Return it. I feel like I was overcharged. That was my last time using that uhaul location or uhaul period.Felicia C.
Le client n'a pas laissé de commentaire.Lance H.
Le client n'a pas laissé de commentaire.Andrea E. | Expérience générale
Le client n'a pas laissé de commentaire.ashok V.
Le client n'a pas laissé de commentaire.Betty M. | Expérience générale
Le client n'a pas laissé de commentaire.LAKEISHA B. | Premières impressions
The latch was hard to open only thing staff said was we could move to another unit they always complained when I was in there more than 30 minutes one guy got to close to my truck one day and my dog barked at him and he threatened to stab my dog price to highWoody H. | Expérience générale
Le client n'a pas laissé de commentaire.Kierra P. | Expérience générale
Le client n'a pas laissé de commentaire.Myron M. | Premières impressions
My key card doesn't work because their key card machine is broken. No military discount either.Angela J. | Premières impressions
James was very good…Erica R. | Expérience générale
SatisfactionLester W. | Premières impressions
Le client n'a pas laissé de commentaire.Angela J. | Expérience générale
Le client n'a pas laissé de commentaire.LAQUANA Y. | Expérience générale
Le client n'a pas laissé de commentaire.Denise P. | Expérience générale
Le client n'a pas laissé de commentaire.KENYAN C. | Premières impressions
Le client n'a pas laissé de commentaire.SHAKITA M. | Premières impressions
Le client n'a pas laissé de commentaire.lisa g. | Premières impressions
Le client n'a pas laissé de commentaire.Angela J. | Premières impressions
most times you call, they immediately put you on hold, without even letting you answer whether or not you can hold.Danyel V. | Expérience générale
Le client n'a pas laissé de commentaire.PORTIA R. | Expérience générale
Great management, Mr Phil is always on top of it, with the greatest customer service we have ever receivedEdward A. | Expérience générale
Le client n'a pas laissé de commentaire.celeb m. | Expérience générale
Le client n'a pas laissé de commentaire.LAQUANA Y. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA RICHELLE A. | Expérience générale
Only used 2 days into the month and was still charged a whole month to close accountThadius G. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie B. | Premières impressions
The facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.Jean F. | Expérience générale
Le client n'a pas laissé de commentaire.Barry Joel D. | Expérience générale
Le client n'a pas laissé de commentaire.Barry Joel D. | Expérience générale
Le client n'a pas laissé de commentaire.Lorine T. | Online Move In
Le client n'a pas laissé de commentaire.RACHEAL M. | Expérience générale
Le client n'a pas laissé de commentaire.Regina R. | Expérience générale
Le client n'a pas laissé de commentaire.Cressenda M. | Expérience générale
Le client n'a pas laissé de commentaire.Lanaya C. | Expérience générale
Long wait times but everyone that worked there were extremely helpful and courteous. Thanks for allowing me to park my truck on your lot overnight.Andrew r. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon G. | Expérience générale
I had a great customer experience. No complaints!Deltra G. | Premières impressions
Staff was helpful and courteous at start in Georgetown, Tx and at return in Beaumont, Tx. Will definitely use this service again.Barry Joel D. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea D. | Expérience générale
Went in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.scott b. | Premières impressions
The staff are not friendly and they never have enough people working.Christina J. | Expérience générale
Le client n'a pas laissé de commentaire.Maxine S. | Premières impressions
Le client n'a pas laissé de commentaire.James H. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Premières impressions
Le client n'a pas laissé de commentaire.Ray B. | Expérience générale
I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it's landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn't get anyone on the local line or on the customer service . I'm just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said " I'm very sorry this is not the experience we want you to have with Uhaul" ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn't work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don't pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I'm really concerned about this!!Thira S. | Online Move In
Ms. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.Felicia L. | Premières impressions
Le client n'a pas laissé de commentaire.MARSALEENE N. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela D. | Premières impressions
Fast check in friendly staffRay B. | Premières impressions
Very nice facilityFelton D. | Premières impressions
Le client n'a pas laissé de commentaire.LATAINYA M. | Expérience générale
Le client n'a pas laissé de commentaire.Karl K. | Expérience générale
Never again they had bugs n my stuffORLANDO A. | Expérience générale
Very kind, patient and professional employeesLanaya C. | Premières impressions
Le client n'a pas laissé de commentaire.Chernetha J. | Premières impressions
My experience was great with the u-haul facility i had awesome customer service!Ericka G. | Online Move In
Le client n'a pas laissé de commentaire.mario d. | Expérience générale
Good placeAnthony N. | Premières impressions
Units flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.Virginia R. | Expérience générale
Le client n'a pas laissé de commentaire.Korona W. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTINE T. | Premières impressions
I appreciate the friendliness and professionalism of the staff.frederick b. | Expérience générale
Le client n'a pas laissé de commentaire.Jean F. | Premières impressions
Well deserved surprise for a free month of storage!! Thank you UhaulErica S. | Expérience générale
Manager could utilize and improve on her communication skills. She was VERY disrespectful.Gabrelle W. | Premières impressions
Le client n'a pas laissé de commentaire.frederick b. | Premières impressions
Le client n'a pas laissé de commentaire.Erica S. | Premières impressions
The gate was broken for the duration of our storage use and we did not have proper access to our items. This was the only downsideSherieda R. | Expérience générale
Le client n'a pas laissé de commentaire.Amber C. | Premières impressions
The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJuneheather l. | Premières impressions
Le client n'a pas laissé de commentaire.Therese M. | Online Move In
Le client n'a pas laissé de commentaire.candice g. | Expérience générale
Le client n'a pas laissé de commentaire.Jorge H. | Expérience générale
Le client n'a pas laissé de commentaire.Gina K. | Expérience générale
Le client n'a pas laissé de commentaire.Shayla G. | Expérience générale
I don't live here anymore so when the storage got flooded I wasn't able to come here until now. When I went to clean it out they said they went in there to make sure there wasn't any mold. Several pairs of Jordan and Nike sneakers are missing. I had a pair of red bottom heals that I only had worn twice are all beat up like someone wear them in a marathon. I'm just glad they were not missing as well. The sneakers were stored high enough that I know they did not get damaged in the flood. I believe the were stolen.NICOLE C. | Expérience générale
Le client n'a pas laissé de commentaire.Gina K. | Premières impressions
Management was very helpful and assisted me through out the entire process. Very hands on and displayed patience.Cherril O. | Premières impressions
Easy process staff was very accommodatingSherieda R. | Premières impressions
Awesome and knowledgeable customer service felt very welcomingPleashette A. | Premières impressions
Le client n'a pas laissé de commentaire.NYAZIAH J. | Premières impressions
The storage was great Philip the manager is awesome the whole insurance thing for flood and this is a flood area really ran me hot if I would have known it wasn’t covered I would have took my chances without paying for insurance only to get no help from Fema so I lost things that were valuable so it hurt like I’m sure it did for others.Geneva W. | Expérience générale
We were sorely disappointed with how this location handled our belongings during Tropical Storm Imelda, Sept 2019. The staff took it upon themselves to dispose of our furniture and various items without giving us a chance to make an assessment, even though they promised to do so. The items were in storage while we renovated our property and since then we've had to refurnish the whole house. Phillip, one of the owners of this location, is the ABSOLUTE WORST when it comes to customer service. He goes out of his way to present a DISMISSIVE & UNCARING attitude.sherida c. | Expérience générale
Its okWilliam D. | Premières impressions
Thank you for helping us all with tropical storm Imelda, it sucks that it had that much impact but thanks for allowing us to get to our unit and assess the damages in an orderly fashion.geneva w. | Expérience générale
The climate control building always smelled and always had lights out. There were roaches throughout the building and an ant pile continued to grow in my storage.RAYDHANA J. | Expérience générale
I am very upset ive been with the uhaul storage havent missed a date . Ive lost brand new furniture an some sentimental things i could never get bck . 2yrsDavid W. | Expérience générale
Due to TS Imelda you without MY CONSENT threw away precious memories because "it got wet". I was never given a needs to be out by date. I rented that storage for 4 years. I am heartbroken thanks to uCARMELITA H. | Expérience générale
A few of the employees had major attitudes. Also, I was told that the flood would be covered by insurance and it's not. I lost very valuable items/appliances. Just because I was given wrong info.kassi p. | Expérience générale
Phillip and his team in Beaumont, TX were amazing during the flood. Great communication and organization allowed my sister to empty my unit. I live in Seattle. My sister raved about your folks on siteALBERT MILES E. | Expérience générale
The storage and showroom was flooded during Imelda. Jerry was amazing coordinating all people emptying units and placing items in bins . He needs recognitionRegina R. | Expérience générale
It’s a great place employees are friendly and kind and well respectfuldelaina i. | Expérience générale
I had to cancel due to cashier not giving me what I asked for and double charging me.karmaneisha s. | Premières impressions
VERY POORLashawn C. | Premières impressions
I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer serviceKhristie W. | Premières impressions
I checked out on June 9th and was told I would not get charged for another month. The next day I was charged for another month. I requested my money back and was told that they could not.MALVOLA C. | Expérience générale
I had to wait in line for over an hour, there needs to be more people working the counter.Jasmine G. | Expérience générale