Customer Reviews for U-Haul Moving & Storage at I-17 & Deer Valley

4723 évaluations

21621 N 26th Ave   Phoenix, AZ 85027

(623) 580-4000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 580-4000

21621 N 26th Ave
Phoenix, AZ 85027

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Its a little unnerving to drop equipment at night. The gentleman said its ok to do, but i was nervous just unhooking the trailer and leaving it with nothing to secure it to or something to acknowledge I dropped it off.

Brian W. 
Évaluation :
5

The staff was amazing. I was taken care of quickly and efficiently. I will be back to this location.

Beverly S. 
Évaluation :
5

The gal that was customizing customer service by multitasking was awesome. She was great! Getting the job done.

Nancy H. 
Évaluation :
5

It was a great experience for me only possible issue was when I did late check-in my Motorola phone didn't work well with my password being blocked and I didn't know how to unblock. She was great found the workaround and got me on my way

Joseph Z. 
Évaluation :
5

They did a great job trying to figure out the phone app problem. Convenient location and I've used this spot twice, very easy to get to.

roderick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON CARL M. 
Évaluation :
5

fast, clean, in and out no issues, cold A/C in truck

Douglas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDEN P. 
Évaluation :
5

Very easy to do.

Gerard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mwinsa C. 
Évaluation :
5

Keep up the good work. They were great with helping me and showing me how to handle a trailer. Merci

Dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M.  |  Expérience générale 
Évaluation :
5

Such a quick and easy experience. I was in and out with no hassle. Everyone was super friendly and helpful. I will definitely recommend this location!

Nia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNE S. 
Évaluation :
5

Great service. Great vehicle. Great help. Thanks

DEVON H. 
Évaluation :
3

Not necessarily the staff at this particular location but the fact I had to go to 5 hauls to get a truck, the 800 # NEVER answered and left me on hold for 45 minutes and I had to rent my truck online after running all over and not being able to get a hold of anyone on the phone is bullshit...also your charge per mile is bullshit

Crystal M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

amanda R. 
Évaluation :
2

What can I say, as expected from U Haul, the trucks are beat to death! Again I find my self stranded in the boonies with a poorly maintained truck for hours till I fixed the ignition to get going again. The counter service was bizarre and concerning, the furniture provided was sparce and so greasy there were hand prints embedded in it! No consideration for the disabled. The line snakes through the building and hard to walk through and again, no seating but stacks of boxes! (clean boxs)

james C. 
Évaluation :
1

Have a clean truck fully gassed Also you guys made a damage claim on me with no picture evidence to back your claim I drive for a living and did not damage your vehicle I got a 100 $charge I feel robbed

Jean-Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Our staff member I believe her name was Michelle was awesome very good customer service and will definitely recommend this place

KATHRYN R. 
Évaluation :
5

I received good service and would recommend it to anyone looking for a clean storage unit.

Malla s.  |  Expérience générale 
Évaluation :
4

We needed something @ the last minute and U-haul came thru for us. Merci.

AMANDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE J. 
Évaluation :
5

Everyone was great and helpful

jack P. 
Évaluation :
4

You did not have the truck size that I reserved so I had to use a smaller truck which caused hardship for our move.

Aric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAMSI MOHAN V. 
Évaluation :
5

Best place to rent from rent atleast once a week from here

Micah S. 
Évaluation :
5

Consultant was professional, knowledgable, and of course friendly, courteous, and easy to work with. Definitely knew his product.

john l.  |  Premières impressions 
Évaluation :
5

Whoever booked my truck reservation over the phone was terrible he told me he reserved me a unit at the deer valley location and NEVER DID. I showed up there with a truck full of stuff all day from moving and had no unit I was in tears but Bonnie I believe her name was at the deer valley location was amazing and helped me out. Give her a raise.

AMY S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SIMON Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOLLY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele B. 
Évaluation :
5

My experience there was amazing! I won't go to any other Place. Thank you!

Anna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

I have always used UHAUL because of the great rates and I like the Customer Service I receive.

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chao C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty W. 
Évaluation :
5

Patrick was very polite and professional.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen H. 
Évaluation :
5

I am very pleased with the staff and the facility. Very top notch. I am glad I came here.

Charles N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ETHON S. 
Évaluation :
5

I could not get the Uhaul website to work so I went down to the Deer Valley-I 17 location. The folks there took good care of me.

David W. 
Évaluation :
5

Your system was down on arrival. Your representative Sue acted extremely professional and regretful for the extra time required to complete our transaction. Sue is the type of person any business would be proud to employ. Thanks for the great service and professionalism !

Bob W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSTY W. 
Évaluation :
5

This Uhaul has some of the best and most respectful employees, Carlos, Ryan, Patrick and Susie were not only helpful but kind. Will totally recommend to my friends!!!!!

JORDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Came in contact with 3 employees all were smart, polite, fast and accurate. The vehicle was very clean, in excellent condition and just the right size for our move. In and out both times in less than 10 minutes. Great improvement in customer service. Nice experience and I can highly recommend this U-Haul Location

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred Christopher O. 
Évaluation :
5

I can always count on this facility, staff and equipment to be top notch.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Very nice location the staff is the best

Raymond R. 
Évaluation :
1

When customers are waiting in line, staff standing around talking should chip in and help. To wait 40 minutes is nuts when only one person is working the counter and three other employees are standing around talking. What happened to the customer being first and most important???

Harry S. 
Évaluation :
5

Storage was always clean and staff was always polite and very happy to help me.

Debra A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON CARL M. 
Évaluation :
4

Better organization at pick up process recommended

RAVYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

eric Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin C. 
Évaluation :
5

I had a great experience with everyone at this location starting with the manager Roger to Carlos and Ryan at check in . This team and location have a good thing going for them and will not hesitate to use them again . Also a big thank you shout out to the phone Rep who handled my reservation and recommended a location closer to me . Thanks to everyone .

john V. 
Évaluation :
5

Susie and Carlos were so amazing, nice, and helpful. I'll definitely be back and recommend to anyone for any moving, storage, or rental needs. Thank you!!!

Jessica G. 
Évaluation :
5

The Deer Valley location has always been friendly and has helped us in more than one situation. Merci.

AMANDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
5

This place totally rocks and the staff is completely over the top friendly.

Kevin J. 
Évaluation :
5

Cargo van ran beautifully. 10 out of 10... would rent again

TIFFANY P. 
Évaluation :
5

I was blown away at how simple it was to return the truck. It took no time at all. You are really set up to check things in with technology and the guy checking me in was great.

Shawn L. 
Évaluation :
5

Deer Valley UHaul is awesome, and NOT Ghetto. Thx You.

Steven B. 
Évaluation :
5

Staff is very knowledgeable & courteous

THOMAS M. 
Évaluation :
5

The woman that helped me up front( i forgot her name) was absolutely amazing. She was so helpful and patient

MISTY H. 
Évaluation :
5

I noticed on my credit card statement that I was over charged for the unit that I rented.

JOHNWILLIAM R. 
Évaluation :
5

Everyone at the Deer Valley location was very helpful and professional in assisting in our rental equipment. We will definitely continue using U-Haul for all our moving needs.

MARC C. 
Évaluation :
5

The truck I got this time was excellent it only had 3000 miles on it drove great and was very clean.

GARY Y. 
Évaluation :
5

5 stars

DAVE C. 
Évaluation :
4

Honest on fuel levels when sending equipment out

RAY P. 
Évaluation :
4

Running lights on the trailer did not work and I got pulled over employee didn't seem to care. He said it was most likely and issue with the trailer and not the tow vehicle but that happened to be a pickup rented from the same uhaul location so either way the equipment was faulty.

Christopher G. 
Évaluation :
5

Quick easy process and staff was knowledgeable

TANYA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Great service

Jessica G. 
Évaluation :
5

Great staff!

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

I was expecting a wait but service was prompt, efficient, personable, helpful, and no pressure. Exceeded my expectations.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myung K. 
Évaluation :
5

Everything went smoothly. Thank you!

Daniel J. 
Évaluation :
5

great service

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell s.  |  Expérience générale 
Évaluation :
4

24 hour access to the units would excellent

Luis N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT O.  |  Premières impressions 
Évaluation :
5

I had a very good experience. Thanks

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric m.  |  Expérience générale 
Évaluation :
5

Susie & Carlos are both very friendly, helpful & GREATLY APPRECIATED!!!

russell s.  |  Premières impressions 
Évaluation :
1

I have rented from u guys a lot between myself and my kids and the last three times I was over charged and not very happy. When I shop around for best price and go with someone for that reason I dont appreciate being lied to and being over charged. Never again will I use uhaul or allow any of my family members to either. You all lost very good customers

ROBIN W. 
Évaluation :
5

It was a great experience and Susie and then other staff are all very helpful and welcoming!! They made the stress of moving, easy and a good experience

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin M.  |  Expérience générale 
Évaluation :
5

Susie was amazing to us! Thank you

christian e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rebecca l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley p.  |  Expérience générale 
Évaluation :
4

Only complaint was the bathroom in the storage area was very dirty. The workers were very helpful.

Michelle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM S.  |  Premières impressions 
Évaluation :
5

Yes. My experience was great! Appreciate your 1st floor bathroom first of all ... followed by your friendly and courteous staff... followed by your storage hours of operation. A great experience! I will use your Company again and again. Greg.

gregory r.  |  Expérience générale 
Évaluation :
2

Truck was filthy, took an hour to clean and sanitize. Manager said she would take 20 % off because of discusting putures I took, I did not see a discount!

Christina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Ann S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn B. 
Évaluation :
5

Great service!

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE MARIE Z.  |  Expérience générale 
Évaluation :
1

When I got there my reservation was under another person's last name and they did not have available what my reservation was . I have rented from UHaul for over 20 plus years I am very disappointed

NOAH K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette C.  |  Premières impressions 
Évaluation :
5

Michelle was very professional and helpful

John P.  |  Premières impressions 
Évaluation :
5

I have rented storage at this facility a few times over yhe last 15 years or so and it has always been a good experience.

Kathleen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann P.  |  Expérience générale 
Évaluation :
4

Would give 5 but feel price could be a little lower per month,but over all pleased

Christian Y.  |  Premières impressions 
Évaluation :
5

Would definitely recommend. Friendly, helpful.staff, clean and convenient location.

Lynda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
1

This is a pandemic, as per requirement on the door all people to were be wearing masks, NO and I mean NO employee had a mask or face covering on. If I get sick I hold uhaul liable.

WILLIAM L.  |  Premières impressions 
Évaluation :
5

I wish I remember her name, but she is amazing. She got us checked in, walked us to our unit, showed us how to use the security features. She went above and beyond.

anna a.  |  Premières impressions 
Évaluation :
5

Susie and her staff were amazing to say the least I absolutely love Susie she’s is amazing and goes above and beyond to help people!

Brittany V.  |  Expérience générale 
Évaluation :
5

Chance was fantastic. He was helpful and patient with me as I figured things out. If he's not already the manager, he should be. He helped the other employees and knew how to answer all of their questions without making them feel stupid. That's so important. Anyway, great job and thank you!

Robynne M.  |  Premières impressions 
Évaluation :
3

The unit had not be swept out. But as soon as I reported the issue, it was cleaned so I could move my stuff in.

Jo Ann S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregory r.  |  Premières impressions 
Évaluation :
5

Been with you a very long time. Only reasoned we moved out is due to the fact that we moved our office and needed a storage unit closer to the new office.

NANCY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE MARIE Z.  |  Premières impressions 
Évaluation :
5

Roger and the staff here are excellent. I was here for over 2 years and it was always consistently good and clean.

Randy F.  |  Expérience générale 
Évaluation :
5

I have rented at U-Haul Storage often. Great people and clean, well kept facilities.

esther m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
3

Took me 2 months to get them to set my email up just so I could pay my bill online. They never answer the phone. Change there security door without notifying customers. Owner is very nice but needs to be harder on his staff. Waited an hour once in the am with another customer for them to open up after opening hours.

andrea a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHEAL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKOLA S.  |  Premières impressions 
Évaluation :
5

Uhaul facility's the best; a ten. I rented the unit for five years. The staff was excellent. Everyone I dealt with was friendly, knowledgeable and always willing to help. They are kind with excellent customer service skills. I highly recommend Uhaul. Thank you for your excellent service during five years. You are top notch, number one!! Sincerely, Martha E Podsiadlo

MARTHA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Expérience générale 
Évaluation :
5

Very convenient and necessary for all our downsizing. Would definitely use U-Haul again if needed.

Robert M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H.  |  Premières impressions 
Évaluation :
5

The staff person that assisted me was such joy! She made my visit an enjoyable one. She was courteous, friendly and fast, but took the time to take me to the unit and run thourgh the procedures. The I17 & Deer Vally store is awesome. People make the difference! Thanks U-Haul.

Debra Y.  |  Premières impressions 
Évaluation :
5

Everyone was very friendly and helpful. Really appreciated their help because moving can be stressful.

ANDREA B.  |  Expérience générale 
Évaluation :
5

The staff was helpful, courteous and friendly.

Kathleen H.  |  Premières impressions 
Évaluation :
5

Thank you for your top notch service. I'm grateful I was able to get the size of unit I needed at an affordable price. Great customer service too.

Karen P.  |  Expérience générale 
Évaluation :
5

The I-17 and Deer Valley facility is always extremely clean and well managed.

curtis c.  |  Expérience générale 
Évaluation :
5

Couldnt ask for a better staff, all great people at this facility, great experience and fully recommend coming to this facility if need to store belongings. 5⭐️

Roy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yasmene m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G.  |  Expérience générale 
Évaluation :
5

Unit was locked with a moved out sign on the door. Had to go back down to the desk to have someone unlock it and get a new lock.

Lucinda H.  |  Online Move In 
Évaluation :
5

Nice & clean facility, EVERYONE working there were always helpful & nice.

Michael F.  |  Expérience générale 
Évaluation :
3

The timers are the lighting are way to aggressive on shutting off. It's not fun working on unloading items from your cart into your unit, and have the lights go off. Then have to walk down a pitch black hallway to make the lights go back on. Rinse & repeat. Also, checkout process. Followed website directions, took pictures of unit and waited 48 hours. Still pending... Tried calling -- phone number goes to national number, and they would send a message to call back. Never did. Drove back to unit at end of day, waited in line and asked if there was a problem with moving out? They said uhh ohh, let me go look at unit. They did, and finally "moved-out" without issue. Why it took physically driving down there to make it happen, when it could have been done all online is beyond me? If moving out requires you to be there, make it step 1 on the web. Other than that, facilities were clean, albeit, no garbage cans... Why no garbage cans?

Doug B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G.  |  Premières impressions 
Évaluation :
5

I very much appreciate Sheila and the 2 gentlemen in office. I had a lot of questions and I was probably a bit frantic when I went into the office, all my questions were answered and the staff assured me they were there to help. Thanks All.

Mary T.  |  Premières impressions 
Évaluation :
5

Excellent service.

Kimberly M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melodye J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason y.  |  Expérience générale 
Évaluation :
5

First and foremost my interactions with two staff members was fantastic. The gentleman that checked me in and returned my rental trailer was very helpful. The other was Tiffany who showed me to the storage locker was fantastic!! I can tell she enjoys her job and she was very helpful. She is a great employee and really highlighted my experience. As for the facility a have two comments. One, there were no garbage cans that I could find to discard trash. Secondly, I need help removing a larger item from my trailer and requested some help to which I was told " Because of company liability reasons we cannot touch customers items". As a company I get it, but where does customer service begin and liability ends. My suggestion would be to have a waiver for customers to sign that may need assistance if they're loading and unloading by themselves.

KEVIN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jabrina M.  |  Expérience générale 
Évaluation :
3

Super nice staff, it was such a relief to feel like a customer rather then a bother !! It seems these days every where I go I get terrible customer service, which , with everything going on today it's understandable. But , koo do's to the staff at the deer valley location!!!! A fresh breath of hope for our community! Thank you so much

Heather S.  |  Premières impressions 
Évaluation :
5

Roger is super friendly and helpful! I appreciated it so much because my experience prior was not as good.

ANDREA B.  |  Premières impressions 
Évaluation :
5

It would be nice If a customer uses a wrong type of lock that maybe you should put a note on their unit instead of putting one of your locks on it preventing them from getting into their unit for an hour while waiting in line for six people ahead of them to get it opened.

Kimberly F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K.  |  Expérience générale 
Évaluation :
5

Did have problems at the original facility due to reserved unit not available, the crew at 17 and deer valley stayed late to get me in, greatly appreciated. Thanks, Robert Gilmore 650 520-5282

Robert G.  |  Expérience générale 
Évaluation :
2

Was quite disappointed in my several attempts to speak to manager and or staff regarding my account. Due to this, I had to pay for a full month of rent when I only used 4 days of my stuff being stored there.

Sarah J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly F.  |  Premières impressions 
Évaluation :
5

Roger was very helpful and funny. Even though it was busy he took the time to make sure I had everything I needed.

kelsey m.  |  Premières impressions 
Évaluation :
4

Felt like a rat in a maze Seems like numbers could have been put differently so easier to locate

Elizabeth M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel G.  |  Premières impressions 
Évaluation :
5

The building and set up is the same but the staff truly made this a great experience

Haylee F.  |  Expérience générale 
Évaluation :
5

My husband prefers this storage because of your staff is so accommodating and friendly

Roy C.  |  Expérience générale 
Évaluation :
4

When I began rental I followed up on an internet rate that I did not receive at the site. I was also told there was no incentive pricing for truck rental if I am a renter in- town. This was disappointing and inconvenient, as that is what I needed. Now I have the same needs again. I moved out because I have found more competitive pricing nearby for both a unit and a truck through other companies

Natalie S.  |  Expérience générale 
Évaluation :
5

Susie fletcher is by far the best customer service representative I've ever come across super helpful and knows her job very well I would recommend this uhaul to anyone and everyone the peak professional attitude of susie gave me the confidence that this is the best place for my items highly recommend this location and uhaul in general 10/10

Haylee F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debby C.  |  Premières impressions 
Évaluation :
5

The service I was given by Susie in determining my storage needs was exceptional. Susie was knowledgeable, patient, kind, and considerate in helping me - as well as making it an easy transaction. Tiffany showed me my unit and explained the hours and security, all with a smile. I have used UHaul Storage in the past, and I cannot remember a more helpful staff or clean and well maintained facility than the Deer Valley, AZ UHaul location. Great team! Spotlessly clean! Convenient Location! Thank you Susie & Tiffany for making this so easy and ensuring a smooth transition. You rock!!

esther m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin J.  |  Expérience générale 
Évaluation :
5

Employees were friendly and efficient. Storage unit spotless.

Jane Ann R.  |  Expérience générale 
Évaluation :
4

everything went great---afterhours was ok but would of liked 24hr access but can work around that-so overall I was happy with the service

Lynne D.  |  Premières impressions 
Évaluation :
5

March 12, 2020 was my move in day and the lady (sorry I've forgotten her name) who wrote up my contract was pleasant, knowledgeable and very thorough.

Jane Ann R.  |  Premières impressions 
Évaluation :
5

The lady that helped me was awesome!

Linda N.  |  Premières impressions 
Évaluation :
4

I absolutely love the donation thing, where people put what they no longer want And can also find things they need/like

Marissa F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra a.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan w.  |  Expérience générale 
Évaluation :
5

Good place.

MIKE M.  |  Expérience générale 
Évaluation :
2

My entire experience was good, up until I checked my account balance. I was charged 4,58 $ and nobody seems to know what for. It really put a sour end to an otherwise good experience.

Robert H.  |  Expérience générale 
Évaluation :
5

Susie was awesome to work with! She was so nice and accommodating, when I was having a really hard time. This location is always great, from trucks to storage units!

Alexandra S.  |  Premières impressions 
Évaluation :
5

Great service!

Dawn W.  |  Expérience générale 
Évaluation :
5

Love this place!

Dawn W.  |  Premières impressions 
Évaluation :
5

Great service. Thank you.

ZACHARY A.  |  Premières impressions 
Évaluation :
5

We received outstanding service, I wish I could remember the young ladies name who assisted us. She went above and beyond for us and was so sweet to our son!

Ashley d.  |  Premières impressions 
Évaluation :
5

Had a little trouble with an employee during signing in. Talked like he was better than me and had a little attitude. But it's cool I've worked service before. Still would recommend uhaul to friends

Haylee F.  |  Premières impressions 
Évaluation :
5

Very good service & clean the storage.

Madhu K.  |  Expérience générale 
Évaluation :
5

Awesome staff and facility.

Saul C.  |  Expérience générale 
Évaluation :
5

Very helpful

Amy S.  |  Premières impressions 
Évaluation :
5

Whole move went very smoothly.

Ruth W.  |  Premières impressions 
Évaluation :
1

Rude staff, over priced!

Brandon K.  |  Expérience générale 
Évaluation :
5

The facility is well maintained and staff were always available.

douglas j.  |  Expérience générale 
Évaluation :
3

Customers at the counter and in the facility were helpful and friendly. Can't say that about the rules for those parking at the parking dock! People were left trucks/cars at dock all day!

Debbie L.  |  Premières impressions 
Évaluation :
5

No feedback

maria j.  |  Premières impressions 
Évaluation :
5

Susie was amazing with her customer service skills!!! She did a wonderful job answering all my questions and setting up my autopay! Thank you so much Susie!!!!

Conrad W.  |  Premières impressions 
Évaluation :
4

Albert was the initial customer service helped with the 2 rentals of U-hauls and with the storage unit. Very friendly and knowledgeable. The rest of staff very nice.

Thomas C.  |  Expérience générale 
Évaluation :
4

I only had one problem with U-Haul storage. When I terminated my storage agreement, the staff did not process my terminated use of the facility in a timely manner. This led U-Haul to overcharging me.

John G.  |  Expérience générale 
Évaluation :
5

Suzi provided an amazing customer experience and went above and beyond to make sure our family was taken care of.

angela n.  |  Premières impressions 
Évaluation :
2

I always needed the sliding glass door opened after 7. When I got my unit I was under the impression that they wood be open until 10, I was wrong. That led me to have to find another unit elsewhere

Nicholas M.  |  Expérience générale 
Évaluation :
3

It was fine just overpriced

Robin Z.  |  Expérience générale 
Évaluation :
5

Albert and Raymond always willing to go the extra mile to help... Very helpful and if there is an issue to be resolved they will be there to help. Great staff.

Barbara B.  |  Expérience générale 
Évaluation :
5

The staff here is really great.... always willing to help out.... the storage facility is always clean and units are perfect.... They are busy but will always go out of their way to help .

Barbara B.  |  Premières impressions 
Évaluation :
2

I have used your storage facility for 3,5 yrs,had my monthly payments on time,never late, my auto draft 16th every month.Aug 16th my last payment,I ended my service 8/17/19, no pro rated refund.

sandra k.  |  Expérience générale 
Évaluation :
5

Seriously one of the nicest crews I've ever met. First storage unit was made a breeze with these guys with little notice on moving in or moving out of the unit. One of the nicer Uhauls in Phoenix!

JUSTINE M.  |  Expérience générale 
Évaluation :
5

Great staff

Michael L.  |  Expérience générale 
Évaluation :
5

No complaints here. Very happy with the experience.

Edward H.  |  Expérience générale 
Évaluation :
5

S.O.

chris L.  |  Expérience générale 
Évaluation :
1

Ordered the unit and when I arrived unit was still locked 2 days after reserving it and being told it'd be ready the night of my order. Had to keep truck because of it. Never returned my calls.

Travis R.  |  Expérience générale 
Évaluation :
5

Was a clean facility

Larry B.  |  Expérience générale 
Évaluation :
4

S.O.

chris L.  |  Premières impressions 
Évaluation :
5

Great experience.Clean facility and responsive staff.Everything is setup for efficiency.Would highly recommend this uhaul location.

ADITHYA B.  |  Premières impressions 
Évaluation :
5

It is a convenient location. We have used this storage place on 2 separate occasions

Justin H.  |  Expérience générale 
Évaluation :
5

Best customer service I was very pleased with my 14 month rental. Great location & rates.

Elizabeth W.  |  Expérience générale 
Évaluation :
5

Very professional and helpful

steven F.  |  Expérience générale 
Évaluation :
5

Nice place

JEANETTE W.  |  Expérience générale 
Évaluation :
5

Looking forward to using you in the future. Merci.

DEBBIE P.  |  Expérience générale 
Évaluation :
5

I had a really good experience at the I 17 & Deere Valley location. Roger Garcia is a very good employee there, He answered all my questions and helped me out with my trailer and storage needs Great

Jerad D.  |  Premières impressions 
Évaluation :
5

Plenty of room to unload your truck onto the dock, elevator is large, use of the carts was a pleasant surprise and the U-haul crew keeps the place clean. EASY check in & out with a simple card swipe

Michael F.  |  Premières impressions 
Évaluation :
4

I like your facility and the employees are great! I left because your rates are too high compared to the market.

Allison C.  |  Expérience générale 
Évaluation :
5

Uhaul is awesome staff is always friendly and very helpful

tammy d.  |  Expérience générale 
Évaluation :
4

👍🏼

Kaitlyn S.  |  Expérience générale 
Évaluation :
5

The employees at this location , always give superior customer service

angela t.  |  Premières impressions 
Évaluation :
5

The staff is so nice and extremely helpful. Not any easy or enjoyable process for most (moving things) but they sure do make it the best they can!

JUSTINE M.  |  Premières impressions 
Évaluation :
5

Overall very happy with service and facilities. Disagree with inability to prorate use of facility if need to move out early though.

Debbie F.  |  Expérience générale 
Évaluation :
5

Fast and friendly service

Peter O.  |  Premières impressions 
Évaluation :
5

Very professional staff.

GaylenG0 H.  |  Expérience générale 
Évaluation :
5

TOP SHELF

BILL L.  |  Expérience générale 
Évaluation :
5

Easy in and out, plenty of loading and unloading space- never had to wait! Staff very helpful!

patricia b.  |  Expérience générale 
Évaluation :
3

Very Friendly,No Communication to Clients that are waiting in line. Not Clear that I needed a Round Lock, Told they put on my Unit for me,Had None when I arrived to check out. Disappointed.

lucky b.  |  Expérience générale 
Évaluation :
4

could use some prorating for time not used

cathy g.  |  Expérience générale 
Évaluation :
5

Excellent location and services.

Renata T.  |  Expérience générale 
Évaluation :
4

staff was polite and very helpful. I would recommend a few more people working the busiest times though.

Arlene L.  |  Expérience générale 
Évaluation :
4

The staff at I17 and Deer Valley U-Haul are very helpful, friendly and professional. I recommend them.

MARIAN P.  |  Expérience générale 
Évaluation :
5

Super RAD U-haul. I am extremely happy with the great service that provided.

MIGUEL V.  |  Expérience générale 
Évaluation :
3

This storage center was just an average place. If you had not raised my rates multiple times I would have stayed, but since you did I shopped around and found a better deal closer to my home.

HD G.  |  Expérience générale 
Évaluation :
1

They change the rate less then 4 month of my renting the unit I currently have a unit in ohio and for a year to date NO rate change. This id not good at all will never renr a spaces out in AZ again

Deborah D.  |  Expérience générale 
Évaluation :
1

The worst customer service I have ever had- my reservation wasn’t honored, I was personally insulted and demeaned, then my complaints were ignored, and no attempt was ever made to resolve any issue.

Justin S.  |  Réservation 
Évaluation :
5

Kalin is wonderful at her job. Thank you for taking your time to answer all my questions. She is customer service perfect!!

rosie k.  |  Réservation 
Évaluation :
5

I had an excellent experience. All the employees were super helpful and nice, the general manager was a huge help they made everything so easy and less stressful! Thank you!!

Skylar B.  |  Réservation 
Évaluation :
4

Returning the equipment was easy and a very friendly staff.

Lee R.  |  Réservation 
Évaluation :
3

I have repeatedly asked someone to check my vacated unit (2 days ago) for a McDonalds soda cup that contained screws required to re-assemble a table. Messages left, NO response. unit 2373

Fred M.  |  Expérience générale 
Évaluation :
3

I felt the staff did not get me a good deal on my uhaul

Charlene H.  |  Expérience générale 
Évaluation :
5

Very convenient. I have never had a bad experience there. I would and do recommend.

eric m.  |  Expérience générale 
Évaluation :
5

Staff (James) were extremely helpful with coordinating access for my movers in my absence. Additionally, having first floor units for easy access a plus. Merci.

Michelle C.  |  Expérience générale 
Évaluation :
5

Everything was great we never had an issue!!

Mary R.  |  Expérience générale 
Évaluation :
5

just wish the clients that have been with you for over 20 years you would work with them on the cost to keep their business..we were loyal but had to leave.

DUSTIN K.  |  Expérience générale 
Évaluation :
5

.

shelley j.  |  Expérience générale 
Évaluation :
5

The ENTIRE Staff team was outstanding !!

DEBRA M.  |  Expérience générale 
Évaluation :
5

they are all very helpful.

Shirley M.  |  Expérience générale 
Évaluation :
4

Facility was clean and the staff was very helpful.

Mike M.  |  Expérience générale 
Évaluation :
5

The only thing I did not like about U Haul was the policy of renting by the month and not by the days actually needed Otherwise great job for sure

robert l.  |  Expérience générale 
Évaluation :
5

You were always helpful and respectful. Very good service. Moving to Flagstaff, I wish you well. CJ M

CJ M.  |  Expérience générale 
Évaluation :
5

Outstanding group of employees. Very helpful and friendly.

Guy O.  |  Expérience générale 
Évaluation :
5

Staff could not have been any friendlier. They made it a great experience.

GUY O.  |  Expérience générale 
Évaluation :
5

Very pleased with overall experience

KATHERINE M.  |  Expérience générale 
Non reviews have been submitted for this location.

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