Customer Reviews for U-Haul Moving & Storage at I-17 and McDowell

1 261 évaluations

2235 W McDowell Rd   Phoenix, AZ 85009

(623) 209-7353

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 209-7353

2235 W McDowell Rd
Phoenix, AZ 85009

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very helpful and friendly staff. This is an efficient and well run location. I would rent or return equipment here anytime.

Tareq D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NAZAR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN E. 
Évaluation :
5

Great staff did a awesome job helping me.

Ebony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
5

Don't leave drugs in the truck it's not a good thing to to a customer

BARRY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY M. 
Évaluation :
5

Great fast customer service!

PILAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOVANNY B. 
Évaluation :
5

Maybe a couple more staff to accommodate rentals and check ins. Other than that,my last two rentals have gone smoothly both out and back in. Staff was friendly and seemed to enjoy the job they were doing.

ANDREW H. 
Évaluation :
3

I'm being asked to review a location and I am sure it's friendly enough. I would like clear that this review is for my experience as a whole. I am extremely displease by the service and lack of customer support I received. My city origin was Denver, I had 2 u-box containers. On of the representatives decided to remove the second one from my account resulting in an unclaimed container. I called multiple times looking for my container to be told that it is not at the storage location in Denver. Was told by the representative that once they did find the container that I would need to either describe the lock (which I did) or the contents of the box (which I also did). Then was told that she would not be able to verify what was in the container ðŸ¤" then why ask? When I described the lock she told me I was incorrect; which I was not. Because when I flew back to Denver from Phoenix the lock I described was the lock on the container. Also while at the location a lead or supervisor or manager (Megan) was rude af to both me and an individual on the phone. I also received a call from someone at the site (Stacy) telling me the my container was not there THEN refused to return my call. I was also lied to at the location saying that I was unable to be contacted due to an incorrect phone number (the phone number I used for them to look up my account while at the location). The shining star at the location is in my experience is Sarah. She seemed new but genuine the way I was taught customer service. There have been many notes placed on my account but nothing has been done. U-Haul has been around for quite some time and this is a level of service that seems beneath a company of that caliber. I am frustrated and disappointed.

DeMario B. 
Évaluation :
5

👍

ROCHELLE Sydney S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

This pickup location that we actually ended up using was great, but we had originally made a reservation for a different place and the service was horrible and they didn't even have what we reserved. The drop off location was great too but we weren't able to get it right in on time due to conflicting schedules and not because we still were using it. and even though it was only 1,5 hours late, we were charged for a whole day, which was frustrating.

GEORGE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Update the changes made quicker to the customer view. Some changes were made that this door could see but I couldn't leading to confusion

JOSHUA C. 
Évaluation :
4

Super friendly check in. Quick and easy

Kate M. 
Évaluation :
5

This service was fantastic and everything went smoothly.

Ariyana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan W. 
Évaluation :
1

Customer service is horrible, the worker there is not helpful they don't want to drive out the trucks and make sure you have the right equipment and would like to get a refund because the uhaul had razor blades and the who truck was dirty inside and out

Leona B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAAD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
3

The online check-in is waaaaay too long and depends on good internet service on a phone which is not reliable in all locations like Phoenix. I almost did not complete it because I had a plane to catch. Either stay open longer, or allow a simple drop key drop off procedure. As it is, I never saw a drop box and left they key in the vehicle.

ALEXANDERHERBERT B. 
Évaluation :
5

The renting/hookup experience was great. We got the trailer on the car quickly. I would just suggest that the store and yard be given a "cleanup" - it could be made more visually appealing to the customers.

JOHN O. 
Évaluation :
5

Just make sure the equipment gets to the pick up site.

Renee J. 
Évaluation :
2

Got hosed on additional charges, never be back. Does anyone wash the junk you guys rent?

gregory H. 
Évaluation :
3

Still need my final invoice

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony b.  |  Expérience générale 
Évaluation :
1

The scheduling process was a mess. It was also stated that I would only incur one delivery charge when I signed up. I was charged twice. They were delivered to the new address on the wrong day and placed in the middle of the drive blocking contractors. They were delayed getting picked up because of truck malfunction.

Marc N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isidra F. 
Évaluation :
3

This locations front drive is currently under major renovations. I needed a little more help knowing where to stop and park my rental truck to drop off and signage to the door. This is a busy facility right now and passage is difficult.

Kevin S. 
Évaluation :
3

My Ubox containers arrived 13 days late, and i was only refunded for 4 days. I have emails stating the guaranteed arrival date being Nov 4, and they didnt arrive until Nov 16th. When trying to get my refund they said it was only 4 days late because of “their notes” that were taken while speaking on the phone. Extremely disappointed and will not be using Uhaul's containers ever again. They also sent my delivery driver (Jess- who had excellent customer service and was a pleasure to work with) to the wrong facility to pick up my containers to deliver, causing her to be late on Nov 16th. I have no problem with her as she was more than helpful, but everything else in my experience would be rated 0/10.

Alice H. 
Évaluation :
2

If you can make sure the trucks are clean And staff will train

MICHAEL M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIAH C. 
Évaluation :
5

Customer service was friendly. Definitely will recommend to all my family and friends. Your location is doing great!

Monica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA M. 
Évaluation :
1

Made a reservation and received confirmation email. Staff could not locate the reservation initially and when they did find it in their system, they said it was no longer available. Came back the next day during access hours, but the staff had forgotten to open the doors. From start to finish, a negative experience here. Really bummed with our experience and will likely be switching companies.

Mackenzie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
1

The manager Jose charged my card illegally and did not listen to anything I told him about the whole situation I went through with uhaul.

KRISTINA B. 
Évaluation :
4

Communication among employees aren't the greatest. I was there a day prior to needing a pod brought down & the " manager" said " ok I'll set it up" "what time do you think you'll be back?" I said, " around 12" , she said "ok, I'll take care of it." When I came back the next day, there was no notes on the computer at all !

MArk K.  |  Premières impressions 
Évaluation :
5

Joe (I believe) was especially helpful

RANDELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta R. 
Évaluation :
5

In and out quick and easy. The staff was very friendly. Merci.

CECILIA R. 
Évaluation :
5

Very friendly, fast customer service!

Gregory H. 
Évaluation :
5

The young lady that helped me I believe jar name is Leah is ray of sunshine and certainly made my choice very easy to choose this facility

KENNETH W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VELLA S. 
Évaluation :
5

When I initially went to get my storage unit after booking online the staffcat the location where very standoffish. I had a few questions regarding the information they were asking me for and the manager told the woman that was helping me that if I did not answer the questions I could just go somewhere else. He continued to make comments as I was finishing my intake for the unit.

Richie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

The ladies that delivered my U-Boxes were excellent, courteous, on-time and pleasant to work with. My issue is I was charged an $86 delivery that was not communicated to me when the reservation was made for delivery. I do not like surprise fees when I expected delivery to be included in the original contract cost.

Jason G. 
Évaluation :
1

You guys need to make your workers who check the Trucks and equipment check EVERYTIME someone rents out a truck that way the next person doesn't get blamed for someone else actions or something wrong with the truck/equipment.

CHRISTIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen P. 
Évaluation :
2

...

YANY WILIAM G. 
Évaluation :
1

Mother and 16ish year old son running this location? They couldn't help us unload our trailer and told us to do it ourselves- NOT purposeful or helpful. Very poor customer service.

Jarrod U. 
Évaluation :
1

I rented an open bed truck from this location based on the inventory available at the time of a reservation only to be told upon arrival there was never a truck available and I would have to call customer service to find a location in the valley that had one. I drive from the east valley to this location based on the availability this facility had. This location was no where near my home and way out of my way. It's ridiculous that uhaul would make a customer chase a unit all over the valley. We are the customers and I should not have to worry that when I make a reservation for a truck that I would have to worry about how inconvenient it would become to rent from you. Absolutely shameful this is how you allow your service to be. I received no notice that after driving all the way to a faculty that the truck I rented was not even available.

MICHAEL F. 
Évaluation :
4

My reservation was changed to a place 30 mins. from my home. It was really out of my way. But I needed the equipment.

MAEGON G. 
Évaluation :
5

Always a good service I'll recommend your company and your employees do the right thing to keep me satisfied

NORBERTO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE W. 
Évaluation :
5

Awesome customer service

CAMILLE K. 
Évaluation :
5

Very helpful and Understanding Thanks

Devall G. 
Évaluation :
1

My contract drop off show a location near my house. Got a phone call to change the drop off location a lot further! I filled up the truck to the exact amount for the contracted drop off location. I was told to tell the new location manager not to be charged for the difference. The lady at the office did not give me the time of the day. They charged me $25 anyway for fuel!?!?! I am a great UHaul customer and that's the service!

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILLARY H. 
Évaluation :
5

Loved the employees so much. The truck smelled like cigarettes and had roll down windows. The dome light didn't work. But for the price I was fine with it. I would rent from uHaul and this location again. The staff went well beyond my expectations. I ordered online yet the check in was confusing me and the assistant manager took the time to help me check in and get the truck.

Eilynn C. 
Évaluation :
4

The facility was good. The operation of getting a rental on the other hand is another story. The process took forever ! They need to figure a way to speed it up, for sure.

Mark K. 
Évaluation :
3

The main issue we had was that the U-boxes were not loaded onto trailers for pick-up on the date we had them scheduled. We had scheduled pick-up of all U-boxes for Saturday the 9th. When I arrived for pick-up, none of them were on trailers. The forklift operator loaded 2 of them for me. He was he would come back later to load the others. When my wife arrived for the final two trailers, she had to wait 30 minutes for the forklift operator. He them only loaded one more box onto a trailer. I called the GM of the location Sunday morning and explained the situation. He then came in on Sunday to take care of the last box. Overall, the staff was very friendly and helpful. But the mix-up and frustration with the U-boxes is something that should be remedied in the future.

FREDERICK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN G. 
Évaluation :
1

Did not even make it there, I want my money back

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATWINDER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO C. 
Évaluation :
1

The van I rented was horrible. The inside was extremely dirty and unsanitary. i had to wipe down major touch items prior to operation and followed-up with a sanitary clean before commuting on my trip. The back of the van was sticky and transferred disgusting residue onto my items I was hauling. The van reeked of cigarette smoke and I had to ventilate and spray the inside of the van to attempt to de-smoke it. The van was out of alignment and made for a horrible commute. It was clearly visible that the steering wheel was not straight when the van was parked with wheels positioned straight. Additionally, the auxiliary power outlet closest to the driver was not functional and made it a challenging trip to reach across the dash to use the other outlet on the dash. The van was returned to you cleaner and more sanitary than it was provided to me. Though the staff was very welcoming and accommodating, I do not plan to rent from this place again due to lack of care and concern for your vehicles and those that use them.

MICHELL E. 
Évaluation :
1

My uhaul had alot of damages and their was barley any gas in the truck. I tried to extend and got charged for an extra day even though they sent me to the wrong address twice for a truck at 1:30am. Sent pictures to customer service to let them know and got no apology nothing just pay us. I called later and spoke to a rep who was able to extend my truck for a return time of 2:20pm with no charge and still got charged. Just stucks because all of this could have been avoided if the truck was at the location agreed on and the tank was full . I asked for a furniture dolly which wasn't in the truck and the truck smelled like old BO and old food. Just horrible. At 1:30am this not something you want to deal with. Due to this experience i canceled my storage unit and will find another company next time i move!!!!!

Saundra P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
1

They over charged me. I did the dealer a favor by returning the truck back to Phoenix from flagstaff on their request. And they charged me for extra mileage. I called and was placed on hold for over 30 mins. Never got through. I should have not been charged the gas or mileage fee. Very disappointing and well not use again.

JUSTIN K. 
Évaluation :
4

Update your computer system. We still had to give vehicle information AGAIN. Even though we did it 3x when making the reservation and again 3x when confirming.

Pamela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
1

Computers were super slow it took forever to get our truck which we had reserved a day prior. Then, they totally botched my charges. They charged me for fuel despite the fact that we fueled up before returning the truck. They checked it in late (6pm) even though we turned it at 3pm (I have a receipt to prove it) and tried to charge me for 2 days. They charged me card twice and the refund has yet to be processed. THE ABSOLUTE WORST, I don't know what they are doing at this location but never again!

CYNTHIA N. 
Évaluation :
5

More employees less wait time

DAVID B. 
Évaluation :
5

This location had a very sweet attendant. He was helpful in making sure I had everything done correctly on the app, and extremely kind.

hannah S. 
Évaluation :
5

Think about a 24-hour drop off?

BEVERLY S. 
Évaluation :
1

I never returned it to this location, your towing service picked it up because the trailer was unserviceable

ROBERTO N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

I'm sorry but the charge for the safe move needs to be made known that the fee for it is per day not one Time fee or nothing at all I feel the fee of 15$ per day should be a one Time fee I understand it is insurance but some ppl like myself are covered by there own insurance no matter what vehicle they are in driving or not thank you

ROBERT H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MATTHEW V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
2

This experience was absolutely ridiculous. I had to go to three different locations to find a truck. I reserved a vehicle for 6:30am 24/7 pickup, and I still had to run around to find what I needed. The truck was loaded with the incorrect add ons that I paid for. I reserved movers through U-Haul as well, and everyone was delayed because of the truck. This was a horrible experience, and no one knew what they were doing or had a sense of urgency. I wish I could give zero stars.

Bianca C. 
Évaluation :
4

I tried to get a hold of someone to let.them know I was having problems returning the truck and was on hold for more than 45 min I never did get a hold of anyone

Martin G. 
Évaluation :
5

Awesome customer service

DAENA B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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