Customer Reviews for U-Haul Moving & Storage at I-17 and McDowell

1050 évaluations

2235 W McDowell Rd   Phoenix, AZ 85009

(623) 209-7353

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 209-7353

2235 W McDowell Rd
Phoenix, AZ 85009

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYSSA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

So the truck wasn't quite on half full when I picked it up. I filled it up to where it was at.

Angela E. 
Évaluation :
1

I reserved a 10 X 10 unit 48 hours in advance with a verbal phone call from erica at the mcdowell and i17 location with a guarantee of availability along with a trailer rental and when i arrived with belongings in tow i was informed that the unit i reserved 48 hours prior was never VACANT AND THEY ARE AT 100 % capacity. So i am infuriated that i wasted 2 and a half hours on my trailer rental to not get a storage unit that i have confirmation emails and verbal assurance was available but when i arrive be told my reservation was and is never a valid unit and have to use a different company for storage. And then get told by uhaul that a 10 by 10 unit is not priced at 109,95 but they charge 175 for that unit. Um, that my friends is false advertising. Your board in your office for pricing on units states 109,95 for a 10 X 10 unit along with your online advertising. So WHO IS LYING HERE???? I WILL BE SPEAKING WITH CORPORATE IN PERSON REGARDING THIS INCOMPETENT BLUNDER. I am severely disappointed with the PHOENIX UHAUL STORAGE FACILITIES. I HAVE NEVER ONCE HAD THIS MUCH DISCREPANCIES REGARDING A RESERVATION MADE AHEAD OF TIME FOR SERVICES FROM THIS COMPANY. ON TOP OF THAT ERICA AT I17 AND MCDOWELL LOCATION PROCEEDED TO CALL OUT ME AND MY WIFE AS LIERS REGARDING HER CALL ON JUNE 2ND 2021 REGARDING HER PHONE CALL TO CHECK FOR AVAILABILITY AT THE 2ND ST LOCATION AND VERBALLY STATING TO THE REPRESENTATIVE TO HOLD THE UNIT AND GAURANTEEING A 10 X 10 UNIT AT THAT LOCATION FOR ME N MY WIFE. SHE CLAIMS THAT NEVER OCCURED. THIS IS VERY SLY AND TRICKERY. AND I WILL BE REPORTING THIS TO THE MAIN CORPORATE OFFICE IN PERSON. PRICE GOUGING AND LYING ON AVAILABLE UNITS, NOT ONLY ILLEGAL BUT A DISTASTEFUL EXPERIENCE ALL IN ALL. TO BAD THEY DO NOT HAVE A 0 STAR BUTTON CAUSE THAT IS WHAT I WOULD RATE THIS EXPERIENCE.

Stepehen H. 
Évaluation :
5

Diana is one of the most professional and amazing people I have ever met, she spent more than 30 minutes helping us loading the uhual ubox, she made sure we are 100 % safe and ready to go. I cant say thank you enough. God bless Her!!!

Rami A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pascaline I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar G. 
Évaluation :
5

“Were the personnel helpful?” There was more than one that I interfaced with at your facility, and “personnel” generally implies plural. You can ignore my take on the grammar in the question; the rental experience was outstanding in every way.

Jimmy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ana G. 
Évaluation :
5

The guy who helped me at the counter was really helpful and engaging especially since it was first thing in the morning on a Saturday! Good job.

Daren M. 
Évaluation :
3

I have no idea what U-Haul location this survey is in reference to. If it's to the one on 2700 N. 3rd Street, then my experience was terrible. I had a pick up truck scheduled and when I went to pick it up, there was no vehicle there. I had to be on hold for U-Haul customer service for 20 mins before I could speak to someone to resolve this. Then it turned out that no pick up trucks were available close to me anymore, so I had to take a cargo van from the location on 2235 W. McDowell. That location was great! The customer service was phenomenal and everyone working at that location was hustling to get clients taken care of because it was a busy, hot Saturday and they were still courteous, efficient and knowledgeable.

PATRICIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob K. 
Évaluation :
5

This process was fast and with no hiccups. My information was on file the rep explained the extra packages I had available. There was no pressure, I was out the door with my truck in less than 15 minutes. Great job UHaul!

JOHNNY M. 
Évaluation :
5

I had a horrible experience at 51st & Glendale ave Glendale, AZ This location was more than helpful, they were kind as well!

LAURA O. 
Évaluation :
5

The employees at this location are top notch, friendly and made everything simple. Merci.

Frederick A. 
Évaluation :
4

Fix the steering on the unit

TONIA D. 
Évaluation :
5

Service was great, fast and easy. Can't say any improvements were needed, although I'm sure there was something as nobody's perfect.

Susan F. 
Évaluation :
1

Personnel more interested in their cell phone than work, very poor service,

JANE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrherine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARIO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

We arrived April 26th and were prepared for our box to arrive on May 1st and be accessible/delivered by May 3rd. Instead, we slept on the floor for 2 weeks until our box was finally delivered on May 11th. *Improve delivery accuracy. There was no communication regarding the status of our box- any information we received was through calling and waiting for it and by going to the actual U-Haul location in Kentucky for updates. *Improve communication and updates. You should update me if a shipment is late- I shouldn't have to go looking for this information. We have a screenshot of us waiting on hold for over 2,5 hours while waiting for a local store in Kentucky to pick up the phone after being transferred from the general line to customer service to the local store because they couldn't tell us where our box was and didn't seem to have the faintest idea of how the transportation process worked. Finally just went to the site *Improve call wait times & make sure that customer service reps have a better rounded knowledge of things so that a customer does not have to be transferred more than once. It's been over a week since our box has been delivered and the service was completed. I haven't seen the 50 $per day rebate be returned to my account. Do I really have to call sub-par customer service again?? *I shouldn't have to hound you for money that should be refunded. The rating of "excellent" is for the location in Arizona, who was very helpful and provided everything I asked for, the drop-off and delivery times were spot on. U-Haul overall receives a single star for below average service.

Allison O. 
Évaluation :
5

Nothing!

Danny Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

Very hard worker excellent customer service with a big smile?🤗

GREGORY G. 
Évaluation :
3

The truck I had reserved was missing, somehow, so I was instead given a truck someone had just returned. It was probably the worst truck I've ever rented: steering way out of alignment, hopeless gas guzzler, passenger side all scraped and scratched up, obviously not washed in a long time. Also, some of the the pictures in the app for initial condition looked old, when the truck was in better condition. Had to take it, though; no leeway in the schedule.

Terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando F. 
Évaluation :
2

Hi, I had a big problem with loading my equipment the right way. So the problem was that one of the guys at the U-Haul rental place told me to put most of the weight on the back of the trailer because he the tow hitch it's a little low but that became a big problem ...the trailer started to sway a lot ...I almost died like 3 times...I decided to pull over after almost a big Mayor accident..I went by your sticker 60 %in front and 40 % in back. The guy who did my order was not the guy who had the brilliant idea , it was the guy who handles the propane.other than that my rental was good.

Jeffrey P. 
Évaluation :
1

Pay your workers more. Stop scheduling things that are unavailable. Unacceptable service.

Javier C. 
Évaluation :
1

I was treated so terrible by the staff that was in there the day that I came . To the the point where I cried

KRISHUNYA H. 
Évaluation :
3

This is a good store. All of the employees were really helpful and pleasant to deal with. Except the caucasian fellow with the slightly stretched earlobes and tattoos up and down his arms. He only seemed to want to help the other caucasian people out. He ignored me gave me wrong info and was rude. I got the picture fast, and the other lady got me together.

LIONEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kira H. 
Évaluation :
5

There was a mix up when we arrived to p/u trailer. Caused about a :45 delay. Perhaps look into why that happened. Overall friendly and courteous service. I would love to be able to buy one of those trailers. It was a beast.

WINSTON S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JORGE A.  |  Premières impressions 
Évaluation :
1

I already filed a complaint reference number 3146500. I would like to further add that I was not given a confirmation email nor was my contract given to me in person after booking this unit. The employee also did not tell me that the unit I was booking was not accessible after hours.

Sinserea W.  |  Premières impressions 
Évaluation :
1

Horrible customer service

ANDRE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY K. 
Évaluation :
5

Gentlemen at the desk was SO nice and easy to talk to. Impeccable customer service. Very organized and professional from beginning to end.

Cecilia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAROLYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
5

The staff was very professional and everyone was kind and helpful.

ANDRE M. 
Évaluation :
5

Zero complaints! Ian and the rest of the staff were nothing but helpful and accommodating. Highly recommend this location!

ALEXANDER Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE M. 
Évaluation :
5

No issues, everything was clean and well labeled. Great return experience

Jahaira V. 
Évaluation :
1

Terrible service

JORGE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SKY VERLINE J. 
Évaluation :
1

Make sure employees are giving out correct information to customers. I spoke to 3 different representatives and got different information each time. Call customers back when you say you are going to.

Erika W. 
Évaluation :
5

They greeted with a smile and a pleasant atmosphere. Very professional.

Letha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNA M. 
Évaluation :
5

I am using Uhall services for few years now and love it, customer service top notch. I wish in the future for permanent customers to get better deals. If to drop off the trailer prices little bit I will sell all my trailers and use only Uhall trailers, Just an idea Thank you very much!

Dumitru A. 
Évaluation :
5

😊

JUAN H. 
Évaluation :
5

N/a

Mary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GINA A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ETHAN M. 
Évaluation :
4

Kyler was very helpful

Christine W. 
Évaluation :
5

I like that you planted trees

Marcia K. 
Évaluation :
5

Diana was awesome.

JARED A. 
Évaluation :
2

I rented a van at one location but got a text that they had no vans and was to go to MCDowell Rd. There they had no vans either. Got a beat up 15' box truck. I left and 45 minutes later I got a call from the first location asking if I was coming by for the van! I was so mad, I was already halfway to where I needed to go! What a horrible way to run a rental company

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy S. 
Évaluation :
1

Find a way to connect your local u-haul retail outlets on the computer with the transportation department, the U-box department, the reservations department and the customer service department. Every problem I had, created a series of at least 5 different calls to 5 different departments, none of which communicated with each other.

Michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loyal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky R. 
Évaluation :
1

I didn't get the equipment i reserved. I was charged more and given more expensive equipment. I was scheduled for 2 day 20 minute rental instead of a 2 day

CHRISTOPHER Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR H. 
Évaluation :
5

Fast friendly service

Andrew M. 
Évaluation :
1

I was charged for 2 contracts. The 2 nd contract , the call center can't find. What's even more fustrating is I called the store over the weekend just to be shunned off. I called the call center and I was transferred twice, and on the 3 rd transfer the sent me to nowhere without even a warning that she was transferring me. Is it just me, or is customer service suffering not only here, but everywhere . I have disputed the charge with my credit card company since I can not get any resolution from Uhaul. This makes the entire experience unpleasant, even though the equipment was fair. 89641809 is the contract made by someone to charge me for services or products I did not buy. I smell fraud from this store.

ROBERT E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RJ A. 
Évaluation :
5

Awesome customer service

DAENA B.  |  Premières impressions 
Évaluation :
5

Excellent customer service

DAENA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Noah L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Milede A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melody M. 
Évaluation :
1

I went to pick up a van today at 1. When I arrived they said the van was not back yet and that I could wait until 3:30 to get it or be referred to another location. I was sent to a different location that was even farther from the place I was originally trying to go to. We asked if we could return the van at the other location when we were done to avoid driving all the way back out again and we were told that was not allowed. I would like either a refund or 50$ because of the guarantee that says our vehicle should be at the correct location at the correct time.

Kylie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALISSA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMI P. 
Évaluation :
5

Everything was great.

Victoria G. 
Évaluation :
5

Everything you guys did was more than great honestly there is nothing you guys can do you are the best

KESHAWN S. 
Évaluation :
2

I talked to a guy in the morning. Not sure how to spell his name, joquan or something like that. Called me in the morning before i was able to bring it back with a pretty decent attitude. I understand that you cant always get a truck back on time, and I couldn't bring it back on time either. But his tone and the way he talked/treated me over the phone was unacceptable just because I couldn't move into my house soon enough. Will not recommend this location to anyone and will ultimately tell people to contact another company due to that interaction alone.

Jared C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavonne T. 
Évaluation :
2

Extensive wait in line. Price per mile was excessive. Staff was less than friendly at check in.

ADAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnell F. 
Évaluation :
4

Nothing❤

Monica G. 
Évaluation :
1

very bad service from. the people who work in this dam and many problems, the truth needs better people trained to tend there

JORGE ALBERTO C. 
Évaluation :
5

I was taking care by the general manager himself and it was a great experience . he even advised me on highway conditions. Above and beyond 5 star service, my experience was so awesome that in 2 weeks I will need to repeat same services.

JAMES M. 
Évaluation :
3

Let customers know that one box only holds one room . Not a one bedroom apartment .

anjelo B. 
Évaluation :
5

Trying to create an account on your website and on your app is a horrible experience once I finally got everything all set up and watched your tutorial videos I still couldn't check in when I went to pick up the truck and still had to check in manually with a person the truck and the location were fine the app and the website were a bad experience I have to rent another U-Haul next week I'm not even going to try to use the app it's not even worth my time I'll just check in with a person

MICHAEL S. 
Évaluation :
4

Please let the customer decided if they want to rent additional stuff from you, like dolly, boxes or any other items, I place my order by website and only want to rent the truck, when we finish the rental process we find out that we have a dolly and some protection pads on our order 🤷🏼‍♀️ also the protection cover, other than that everything was smooth

ALBERTO V. 
Évaluation :
2

Your phone walkthrough contactless option needs some work. Our vehicle wasn't out front. Took us almost 30 minutes of wasted time to finish the process. Employees could have been more helpful and thought ahead of what's right in front of them to help out their employees. Someone directed us to the back of the building for our truck so we had to drive all the way back there to find out we had to come back inside for the key to continue the process. Employee could of saved us the trouble by thinking ahead and telling us to come get our key inside before heading to the back. I complained to the staff working. He tried to make the excuse without knowing the situation that we had pressed the wrong button and it directed us to the next generated vehicle so it was our fault the truck was in back however that wasn't the case. We followed the directions online.

Brianna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio B. 
Évaluation :
1

Claim that I bought insurance which I did not there was no screen that said you want insurance I never get insurance but yet she wouldn't take the 14 $for insurance off some very very disappointed if you look at my record I've never bought insurance for this system you guys have it double screen that says do you want insurance I would have said no but this lady was very rude and would not take the insurance off the 14 $will f****** wait

LINDSEY B. 
Évaluation :
5

Nice courteous associates professional

Jacob A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VALENCIA H. 
Évaluation :
5

Thanks again

Patrick V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinisha R.  |  Expérience générale 
Évaluation :
3

All was well except your ceilings are not real ceilings, they are metal grates, so everything was covered in dust. It was really disappointing to have to haul everything out and clean it all. I would never do this again.

Nicole P.  |  Expérience générale 
Évaluation :
4

Need climate control.

Jamie r.  |  Expérience générale 
Évaluation :
1

We arrived from California to empty our storage unit only to find ALL of our furniture COVERED in a thick layer of dirt and dust due to their current construction. It scratched our wood furniture and our TV. Our couch was covered with the greasy dust and we had to pay a professional to come clean it for us before moving it into our new hone. When we asked if there was an compensation for the damage to our furniture we were told "No, sorry, it's just how it is." I asked for the manager to call me the next day and I was told that he would, but no one called. We have used this facility for years as our daughter is a student at GCU and we would store her things here every summer when she came home. Very, very disappointing.

Daniel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleo W.  |  Premières impressions 
Évaluation :
2

The staff was unfriendly, and not very helpful.

David W.  |  Expérience générale 
Évaluation :
3

In general, my experience with U-Haul's storage was good. Unfortunately, when I removed my contents from this location everything was filthy/caked in dust in what appeared to be debris from wood-saw/construction on the interior of the storage unit.

Sean B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W.  |  Premières impressions 
Évaluation :
5

Staff was amazing.

Christopher G.  |  Expérience générale 
Évaluation :
5

Representative was friendly, professional, knowledgeable, and made it super easy and quickly to get everything setup for us! Big plus too was that our storage unit was 1st month free &it was clean!

DARIN J.  |  Premières impressions 
Évaluation :
5

David Gilmore was very loving person

Toni M.  |  Premières impressions 
Évaluation :
5

Manager was amazing!!!! Best service I've had in a long time from anywhere. Major kudos to the manager and the staff

Christopher G.  |  Premières impressions 
Évaluation :
5

Best service ever I would suggest this place to any one needing storage didn't have what i wanted but i still got a great deal on 1

Jessie C.  |  Premières impressions 
Évaluation :
5

We loved our time with U-Haul! I would recommend them to anyone looking for incredibly high quality facilities

Ben Z.  |  Expérience générale 
Évaluation :
5

The manager was super helpful i really liked the guy.

christopher t.  |  Premières impressions 
Évaluation :
4

great staff

SHANNON C.  |  Expérience générale 
Évaluation :
5

A young friend of mine needed to be packed and out of her house in 2 days thanks to uhaul we were able to accomplish that! They were very helpful and had great deals!! Thanks again uhaul! ❤️

Tina H.  |  Expérience générale 
Évaluation :
5

Diana was a wonderful help! She was very swift but thorough. Great job! I would definitely recommend this place to anyone I cared about. Thx u haul

Tina H.  |  Premières impressions 
Évaluation :
5

Personnel amical

Jasmine J.  |  Expérience générale 
Évaluation :
1

I moved out and told manager He said it was all taken care of. A few days later: another months rent was stolen from my bank - I complained to the Corp office - nothing has been done- refund?

Ron W.  |  Expérience générale 
Évaluation :
5

All employees exceeded expectations

James B.  |  Expérience générale 
Évaluation :
5

The U-Haul and U-Box service was amazing in both Phoenix, AZ and Montgomery, IL. The furniture arrived without damage. The U-Haul staff, particularly the manager David, was excellent.

terry t.  |  Expérience générale 
Évaluation :
5

I was impressed with every one I met at U-Haul in Phoenix, AZ and in particular David the manager. They did an amazing job and we are very happy with their help and support.

terry t.  |  Expérience générale 
Non reviews have been submitted for this location.

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