Customer Reviews for U-Haul Moving & Storage at I-20 & 360

8 626 évaluations

3020 I-20 W   Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360)

(972) 623-3575

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 623-3575

3020 I-20 W
Grand Prairie, TX 75052
(On West-bound I-20 access Road between Great Southwest Parkway and 360)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was good

Derrick B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDON G. 
Évaluation :
1

The customer service is terrible and the equipment installers didn't do it properly.

Heidi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHMOND T. 
Évaluation :
5

The brakes are warned out…

KEITH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prince C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G.  |  Premières impressions 
Évaluation :
5

The facility was well-maintained the staff was all good people thank you

SOLOMON R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA L. 
Évaluation :
5

The staff at this location is very helpful, and professional. From my first trip to my fifth trip with this location everything has been awesome. Thank u for your commitment to customer service. Special thanks to Mark , Manager and Christian, Assistant Manager.

Brenda B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JESSE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H.  |  Premières impressions 
Évaluation :
1

I filled the gas up at 74 dollars I guess the gauge was not working it didn't point all the way to the F. I told lady about it but she charged me extra anyway

Kerry R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KIMBERLY H. 
Évaluation :
5

I was immensely thrilled to be able to just rent the van I needed from my own phone; without having to go into the store or talk to anyone. Everything was smooth sailing! Loved it!!

Daniela D. 
Évaluation :
5

Truck needed repair before it can be rented out, tailgate hinges broke, very dangerous!

Bang T. 
Évaluation :
1

The ramp is faulty, it pulls out, but I couldn't lift it into the slots because it was misaligned. Also, the turn signals were inoperative so, I had a difficult time switching lanes because other drivers had no idea that I was trying to get over. I called Uhaul to report the issues and asked would a discount be applied to my account and was told no. This is the second time that I rented a faulty truck from this location and will not return because they obvious dont take care of their trucks.

Monee L. 
Évaluation :
3

Assure the additional equipment is available if requested during reservation confirmation.

Arlene O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Donovan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip W. 
Évaluation :
2

Make sure the charging ports work in the trucks. It would also be great if the authorized dealers all had after hours drop off. I went to drop off at one location and had to call the 800 number and wait twenty minutes for a call back and we had to change locations and I got charged for the additional mileage.

Cortney N. 
Évaluation :
5

Thankful for the staff, very friendly and helpful

Milton E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

I was in truck 2375 and the a/C kept going in and out working and it was very hot outside. I came back and let the staff know what was going on with the a/C and there was no concern about the customer experience. They told me that they will close out my ticket and send it to me by email. I will never rent from this place again.

AMOS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
5

Excellent customer service

Brian J. 
Évaluation :
5

Nothing! Everything was great

NANCY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabby N. 
Évaluation :
2

reserved utillity dolly, not there when i picked up truck, equipment was not ready nor hooked up, front right tie down strap for vehicle unservicable had to buy new come along to strap down front right tire...second vehichle i rented in a weeks spann....first vehiche had to replace TWO right rear tires.....and engine light came on after 90 miles into 1000 + trip.......spent total of 2 754 $on two trip rental.... Go figure......

VERNON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

niieya C.  |  Expérience générale 
Évaluation :
4

the lady was very friendly and helpful. Thanks.

Kimberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
4

Tell your reps to be more people friendly all the way up until closing time.

SAMUEL P. 
Évaluation :
4

nothing

MELODY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duc D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEMLON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY A. 
Évaluation :
5

The lady in the office was friendly and very efficient It went smoothly when I returned the truck

JAMES R. 
Évaluation :
5

Uhaul is the best! I was in a serious situation of losing my storage unit and the GM Manger and a wonderful lady by the name of Madalyne Rue was a God send because they made a way for me to keep my storage and worked out my issues and payments. I was so pleased with the patients they had with me and treating me with respect and understanding my situation. Thank you so much for having employees like them it really makes a difference and gives people hope!

Bianca J.  |  Expérience générale 
Évaluation :
5

They went above and beyond to make sure I got what I needed. Thank you - s

Shelly H.  |  Expérience générale 
Évaluation :
5

Everything was perfect thank you for your great service

RALPH F. 
Évaluation :
5

Thank you for your excellent customer service and facility upkeep.

Gail J.  |  Expérience générale 
Évaluation :
5

Everything was great.

BINOY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Braden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIWO A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JABRADI F. 
Évaluation :
3

Here again, staff are always playing around with each other and inattentive. Staff do not wear masks etc.â€"which makes the check-out process difficult.

rachel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachid W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE JUNIOR Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANNETTE B. 
Évaluation :
3

First, when leaving phone messages, try not to speak as though the customer is at fault, until the circumstances are fully understood: I did fail to leave the key to the truck. On a three day contract, I turned the truck in the same day. I arrived after hours. I did not see the dropbox; it was to high, and the location of the dropbox was not well lit. So, I opted to drop off the keys the next. When I arrive to drop off the keys the next morning, I was told I owed a balance, because the truck was not filled with gas! I called Randy at the Odessa -Main location, and he confirmed it was not full when he gave it to me. He stated they should know that. Have all Employees on the same system in real time. Merci.

Victoria C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TARESA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooks R. 
Évaluation :
5

Thee staff is great, the woman who works inside is always smiling and ready to help. I've visited this location 3 times this month, because of how great they have been.

Craig S. 
Évaluation :
3

Employee slow getting to me to hook up the trailer and complained the whole time about other employees. Prices are also to high.

MARK F. 
Évaluation :
1

First: The installer Chris tells me the installation is 3-4 hours. He does not like to give eta because he must be really careful. But the car was ready or so I though in 60 minutes. Second: I also rented I dolly and when we went to install it I notice that my exhaust was hanging lower than normal. He forgot to reinstall one of the hangers. But he fixed after telling him. Third: When installing the dolly we had no lights. He forgot to install the fuse. He installed it after his coworker told him about the issues with the lights. Four: After crawling under my car to replace the cable. I see that the driver panel was removed and not placed back. When I go to tell them. They all told me that was a throw away item, that it could not be installed back, and that they have already throw it in "THE DUMPSTER" so I told them to go get me my panel back and they did. When I told them that the installation manual in your website explain to put it back, they just say "ok, well we always throw away that panel" I told them at least you should ask if your customer wants his/her panel back, and they just have that "whatever" attitude. AT this point I really did not want these guys to touch my car any more and left. I do have the panel back but I am missing the screws to put it back. The service at this place is terrible and they simply do not care.

Gesner U. 
Évaluation :
5

The general manager has an amazing attitude and great to speak to. The workers are also great (the morning crew) Madison went above and beyond ..

jorge H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meoshea J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NESTOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED A. 
Évaluation :
5

Awesome location

BOBBIE L. 
Évaluation :
5

Everything was great accidently left keys in truck will stop by tomorrow hopefully they are still there

JAMES S. 
Évaluation :
5

The guy at the front desk who helped us was amazing! Super funny! Loved it!!

PRESTON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney P. 
Évaluation :
1

My 2018 Jeep Grand Cherokeee with 27k miles worked perfectly when I dropped it off, but I was unable to even leave the parking lot when I arrived to pick it up. No one contacted when when the trailer hitch installation was completed. My keys were left inside the vehicle unsecured in the parking lot.

James G. 
Évaluation :
4

Make sure your clerks do not rush thru their explanations of the customer's contract. Make sure they understand each section. Do not proceed until they do understand. Ask if there is any supplies are needed. Have someone at the return station to tell them what to do (Do not have the customer track down an agent like I did).

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUSTIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davidica F. 
Évaluation :
5

your questions are designed to move the customer toward positive responses. My ONLINE EXPERENCE trying to change my drop off point was HORRIBLE!!! I WAS REQUIRED TO HOOK THE TRAILER AND DRIVE TO ANOTHER LOCATION. Where are the questions about U-HAUL experience in general? I'll try a uhaul competitor next time

MARK B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Minh T. 
Évaluation :
5

Quick, easy, and the guy who helped us was extremely nice and very helpful. He is an asset to UHaul.

NECO W. 
Évaluation :
3

Unfortunately the elevators are not working and they didn't have a eta as to when. My unit is on the second floor. But no discount was given for the inconvenience of not being able to use elevator.

KATHIE K.  |  Premières impressions 
Évaluation :
2

The technician did not install the right tow hitch wiring harness even though i showed him the item. Wires hanging from my vehicle is unacceptable.

Alfred P. 
Évaluation :
4

I feel that if you vacate the storage unit early that you should get that pro-rate back. Also there should be more parking for loading up at the dock.

Viviana W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES A JR W. 
Évaluation :
4

Retuned it yesterday but haven't received return email yet. A guy told me that i will receive an email in 30 minutes.

ANH T. 
Évaluation :
5

Buy buena

ALVARO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
3

Manager didn't even let me talk when I went to return the truck. I tried telling him something about the mileage and kept cutting me off.

Roberto M. 
Évaluation :
5

Everyone is very friendly and jovial

Linda K. 
Évaluation :
5

The staff was understanding in regards to the truck number discrepancy even though it was no fault of my doing or theirs. They also said the would submit a complaint on my behalf about the truck since they were not able to “receive” or close out my contract.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romana F.  |  Expérience générale 
Évaluation :
3

The staff at this location couldn't care less about being helpful or informative. Very lazy and unhelpful when I experienced trouble with the uhaul app to verify conditions of rental. The app wouldn't work or record my pictures or information. Terrible. Will look for other locations for better customer care/service.

Denise K. 
Évaluation :
5

The manger (Mark) and clerk (Trinity) were awesome- the manager listened to my needs to get my first year college student (granddaughter) to University of Texas in Austin. I was treated with great respect - friendly staff but most of all made me feel as is I mattered. THANKS Mark and Team for taking the time and Excellent customer service - sometimes we don't get that and as the old saying goes (A little goes a long way) Job Well Done - Thank You - Karen Mapps of Grand Prairie

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence C. 
Évaluation :
3

I reserved more then 2 weeks ago and was to have furniture covering but when I arrived I was told it wasn't available. Returning after closing was a hassle and was tedious. I felt I was reaping the poor customer experience. I don't think I will use UHaul anymore.

Madge B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DUANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kortni M.  |  Expérience générale 
Évaluation :
5

The van riding position was uncomfortable. I am 5'8 and found that the seat was too high. And more importantly, it was not adjustable. This made for an awkward steering position with me having to stretch out to reach the steering wheel. And that's after extending the steering wheel column out as far as possible.

Rowland S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Rien

HILDA S. 
Évaluation :
5

Great Customer Service and Excellent preparedness with the staff. AS always, you guys have been great at this location for my rental truck needs.

DONALD M. 
Évaluation :
5

They made an annoying situation relatively peaceful.

ANTOINETTE D.  |  Expérience générale 
Évaluation :
5

Very professional and nice employees

ANDERSON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe s.  |  Premières impressions 
Évaluation :
2

The truck had stuff that was loose and when I asked for a mileage picture the person didn't give what I asked for. Just a shitty place to rent from and definitely false advertising. You should put all your hidden fee.

DEBRA W. 
Évaluation :
5

Yes thank you

AHMED A. 
Évaluation :
5

Great return experience

TERRY S. 
Évaluation :
4

Front end Out of alignment and was a really basic model with lots of dings and dents.

ALAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL W. 
Évaluation :
5

The staff was so accommodating and friendly. I will recommend and use again

laura S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge H.  |  Premières impressions 
Évaluation :
5

This location had everything I needed and the process was swift in and out! The staff was always courteous and gave service with a smile! I would definitely recommend this place to anyone needing storage, packing supplies or Uhaul transportation!

Rozlyn E.  |  Expérience générale 
Évaluation :
5

Very friendly staff and the manager was very helpful and polite!

Joseph V.  |  Premières impressions 
Évaluation :
1

While I will say the staff did their best to accommodate us so we can get the requested storage size, when we got there the size was not available. We were told that it was first come serve basis. We agree to take whatever that was available. However, as we started unloading staff, it was disappointing that the supervisor on the shift was orchestrating a scheme to steal clients's items. They stated they thought the items were left behind, meanwhile we saw one lady who was not in uhaul uniform opening clients boxes and bags, and then the supervisor allowed her to pack in her car. The supervisor needs to be fired. You can call me for more information. Because we witnessed this, we cancel our reservation.

Essi H.  |  Premières impressions 
Évaluation :
5

Madeleine was OUTSTANDING! Hopefully she's in a managerial position because she possesses strong leadership/problem solving skills!

FRANCES D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig J.  |  Expérience générale 
Évaluation :
1

The office did not have my reservation. I showed them my confirmation on my phone and the guy helping the girl stated he didn't have any reservation in their computer. They could not offer what we had reserved so we had to take a smaller unit that did not hold all of our items. Very disappointed!

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krystal a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITCHA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex D.  |  Expérience générale 
Évaluation :
5

Mag and the staff were amazing, hence why I rented a storage from here. I would recommend this to anyone looking for any type of rental!

JUAN MANUEL R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zenobia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C.  |  Expérience générale 
Évaluation :
1

While customer service on the phone was fantastic, the actual results were beyond unsatisfactory. I can with great confidence say that the lack of accuracy of the statements, and the running around I had to due in the truck for 3 extra days due to those inaccuracies, and the inconveniences I experienced having to deal with these things during my work week, make this by far the worst customer experience I can remember.

COLLIER J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romana F.  |  Premières impressions 
Évaluation :
4

Great people to work, with friendly

SAMMIE A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La Juana S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melvin R.  |  Expérience générale 
Évaluation :
5

Maddie was exemplary in her customer service. She was cordial, patient and compassionate. She is the reason I chose the unit at her location.

shereen t.  |  Premières impressions 
Évaluation :
5

Great!!

Deron F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth T.  |  Expérience générale 
Évaluation :
5

Thanks

AVI G.  |  Expérience générale 
Évaluation :
5

Great service friendly and quick, I'm going back just to talk to the helpful employee's. Climate controlled and clean. Awesome location.

William S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyra S.  |  Online Move In 
Évaluation :
1

To high far as price

DONNA B.  |  Expérience générale 
Évaluation :
5

Amazing service thanks Uhual Team *****

Sonny K.  |  Expérience générale 
Évaluation :
5

Professional and friendly Good job🌷👍

AVI G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mario G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy b.  |  Premières impressions 
Évaluation :
4

The only issue I have is that you lock up the unit if you’re only a couple of days late.

PARNELL C.  |  Expérience générale 
Évaluation :
4

Very happy with the cleaness of the building. But not too happy with lighting inside the storage, when I am inside the storage room. The space is great also

CLARISSA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronny P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavish B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
4

No complaints. Always professional

Melody G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAnthony D.  |  Expérience générale 
Évaluation :
3

Had trouble with u-haul charges . I had a reservation for around 435 dollars are around that. When I went to pick it up the man that was there said I had no reservation and he added 300 dollars more. After fighting with him he gave me 100 dollars cash and told me that the company will reimburse the other 200 and all I got was 90 dollars. My name is Patsy I paid for this u-haul and Shanna Gregory drive me to Arlington. I am still out of 100 dollars . Your staff in Lubbock on 34 st. need more training .The staff in Arlington was Ok.

SHAUNA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B.  |  Premières impressions 
Évaluation :
5

No complaints, the reason I moved out because I found a better rate for a 10x10 at another storage facility nearby.

Brian B.  |  Expérience générale 
Évaluation :
1

Was not advised of drop Off fee.. was told I don’t not refuel When I went to Exxon before drop off..the representative continues to argue with me...toll 32 $.. I will dispute..

LaTisha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander L.  |  Expérience générale 
Évaluation :
5

Best Customer Service, convenient and ver clean

Frances C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick G.  |  Premières impressions 
Évaluation :
5

this location was great well maintained and safe and secure

Sandra S.  |  Expérience générale 
Évaluation :
5

This was the most seamless process I've ever had at any storage facility! I appreciate all the help and truly thank the staff for taking pride in doing such a great job!

Rozlyn E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelly M.  |  Premières impressions 
Évaluation :
5

The entire staff that I had dealt with was very courteous friendly and very helpful thank you to all it made my moving experience to Texas better

Ricky M.  |  Expérience générale 
Évaluation :
5

Ready to go in less than 2 hours! Amazing! Never had to go to the counter. Love it!

Annissa B.  |  Online Move In 
Évaluation :
5

Great!

jason g.  |  Expérience générale 
Évaluation :
5

Best uhaul facility I ever encounter and am glad I was a customer there.

BRIAN L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fernando R.  |  Expérience générale 
Évaluation :
5

Mark and his crew are very Knowledgeable in the u-haul business and are decent to have conversations with I give them all an A+

Ken M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josey E.  |  Online Move In 
Évaluation :
1

The worst experience I've ever had to encounter for an organization this big. They start off by charging my card over 500 $withhout calling or letting me know after only having the truck for three days. They gave me a truck with a gas leak. I wouldn't take that truck they gave me a truck with roaches. They did not refund the deposit for the first truck or the second truck added a deposit for the third truck which was the original truck with a gas leak. You heard that right they gave me back the original truck with the gas leak then charge me a third deposit. This all started on Wednesday. We did not take actual possession I will truck fully till Thursday the 12th. Saturday of that same week they charged my card an additional 500 $. We were in constant contact with Uhaul customer service and location letting them know because of our work schedule mixup with bad trucks we need extensions on the time. We also let them know that the truck was full of our belongings that we could not unload the truck since they gave us the wrong storage not the largest one that we asked for. Once we got the larger storage on the 14th we unload the first load. Where we got back to unload the second load we saw we had no storage lights. So we park the truck again in the Home Depot parking lot on 360 a couple miles away.We had the truck for seven days when we should've only had it for two Well because of all the mess ups no lights in our storage we had her for seven days. The location of my storage told corporate office that we had the ruck for two weeks not seven days. So I was not getting any refund for the Over 500 $I have been charged. The high charge I was told was also an estimation of the miles I had driven. The truck was probably driven 30 miles the whole time we had the truck at $.99 a mile. Storage issue: I had a storage that you could drive a U-Haul truck into. I begs for lights so I could do what I need to do from November up until March when I was asked to leave. I was asked to leave because the manager cut off my lock on March 11 illegally cut off my lock by cutting into their housing for my lock Leaving sharp metal where I cut my fingers several times. I was never informed a reason why until I got there and the reason why was a look at the lightbulb problem. Resolution: I was told by upper management since they couldn't satisfy my needs I had to be out in less than 48 hours or everything I had in my storage would belong to them. Believe it or not there's more to the story of my treatment at this location being laughed at when they thought that I might have Covid 13 and the list goes on and on of how I was miss treated. This location changed my life are the worst in many ways and Mark the manager still has his job. As for me I'm still trying to financially recover from the mess Uhaul has caused me. Turning my life upside down and inside out. Please be aware of the 360 and I 20 location do not rent trucks from there do not ring storage is from there as long as Mark is the manager of that location. The man is too incompetent to even tie his own shoes.

Donavan M.  |  Expérience générale 
Évaluation :
5

Very satisfied with the service and facility. Merci

Mari D.  |  Expérience générale 
Évaluation :
5

Love the location here in Grand Prairie, Texas off Interstate 20. Always customer services environment.

COREY D.  |  Premières impressions 
Évaluation :
5

The artic blast Valentine's week hit us hard with a lot of pipes broken in our home. We had to clean out the whole house to have all the floors redone and walls just about every part of our house was affected so u-haul has been a life saver for us. Thank you C. Charles

cheryl c.  |  Premières impressions 
Évaluation :
4

Lot of the dock parking was taken.

Rashawn C.  |  Premières impressions 
Évaluation :
5

Excellent customer service, efficient, thorough, knowledgeable

shannon G.  |  Premières impressions 
Évaluation :
5

Door is a little broken, won’t stay up and left side is out of track.

chad w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL E.  |  Expérience générale 
Évaluation :
5

Thanks for your business

dewain b.  |  Expérience générale 
Évaluation :
5

Staff was beyond helpful, friendly and accommodating. Made the transition easy from start to finish!

corenda k.  |  Premières impressions 
Évaluation :
5

I appreciate your friendliness and professionalism

Meoshea J.  |  Premières impressions 
Évaluation :
3

Darin failed to inform me that after hour if the sliding doors are lock you could use the other door which I found by walking past it heading to front of the building

diana n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavish B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diversified products man. K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY D.  |  Premières impressions 
Évaluation :
5

The person who helped me was awesome. She really knows what she's doing. Wish I could remember the name, but I'm pretty sure you can find it.

RONVIS H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
3

The employees were very friendly and helpful. The only complaint I have is that I wasn't contacted when a storm blew the roof off. It wasn't until I went to move out and found antiques with water damage. Thank God I had the insurance!! GET THE INSURANCE, IT'S WORTH IT!!

kristina m.  |  Expérience générale 
Évaluation :
5

Thank u so much for helping me in a time of need...

christopher m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY D.  |  Expérience générale 
Évaluation :
5

Very satisfying

Rojelio M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATRINA YVETTE R.  |  Expérience générale 
Évaluation :
4

My only issues was not having access to a public garbage area. At times it was better to dispose of some things in the storage units.

Debbie S.  |  Expérience générale 
Évaluation :
5

The flatbed dolly's helped moving.

Sharon B.  |  Expérience générale 
Évaluation :
5

Kita (I believe that was her name) is so inviting! She treated me like family. She's the type of person that should be the face of the company. I wish her nothing but the best!

Andrea A.  |  Premières impressions 
Évaluation :
3

Way too expensive and service is not that good U are there for the customer Not the customer to serve u

Jose L.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff!

alan d.  |  Expérience générale 
Évaluation :
5

Facility is super clean and the staff are wonderful. Well worth the price and access.

Emma C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Armando G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L.  |  Premières impressions 
Évaluation :
5

I had a Pleasant Experience! God Bless y’all

Josphine A.  |  Expérience générale 
Évaluation :
5

Derick what above and beyond in helping me with the truck and storage. I didn't have enough room to move all my things in. What he did was went the distance in making sure me and family was taking care of, thank you for everything.

TONIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ericka N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise D.  |  Expérience générale 
Évaluation :
5

The UHAUL Staff Representative was very knowledgeable of his job and helpful. The Grand Prairie 1-20/360 Staff displayed and practice excellent COVID-19 safety and overall fast services rendered. Excellent service 5 star Customer Satisfaction. Thank you. I will continue telling others. 

Denise D.  |  Premières impressions 
Évaluation :
5

Mark legault, manager has been absolutely a breath of fresh air! He corrected uhaul booking issues, booked a different unit and adjusted the price so we could get unloaded and stay on time. He is someone everyone should strive to be! Thank you so much for all your dedication and smiling personality!

Morgan K.  |  Premières impressions 
Évaluation :
5

Prices could be lower

joan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise D.  |  Premières impressions 
Évaluation :
2

I gave a below average only because of the customer service personal. She acted like I was supposed to know what she is talking about. For example, she asked for my renter's insurance, I said I will have to bring it back. At the end of the transaction, I looked at her asking, "how do I get to my storage unit?" They are not very professional and I almost went to another facility.

Wendi G.  |  Premières impressions 
Évaluation :
5

I really thank you guys for helping me and my family!! God Bless😇

VEORA V.  |  Premières impressions 
Évaluation :
5

Had difficulty checking in truck on after hours website, however one of the employees was able to assist me by n texting his boss informing him of the issue which made the experience great

Armando G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sasha E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasmin B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil A.  |  Premières impressions 
Évaluation :
5

The manager Mark was very helpful and funny. A very good welcome and people person. I was in and out in minutes. Location is very good for me. Close to my job and home. Very clean facility.

robbie b.  |  Premières impressions 
Évaluation :
5

This review is from me and my emotional support dog Rex, Chelsea greeted us with a smile and handled everything in a professional manner, I actually ended up keeping the truck longer and got a storage room as well. Also looks like Mark the GM is leading by example, everyone was quick on there feet. Just an awesome experience.

ISMAIL N.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful and friendly.

LEISHA M.  |  Premières impressions 
Évaluation :
2

Was overcharged and was never sent an email or te t to check equipment in after hours so was charged a 20 fee. Just had a bad e experience overall

Cynthia C.  |  Premières impressions 
Évaluation :
5

Manager has been very helpful

patricia e.  |  Premières impressions 
Évaluation :
5

I was more than pleased with the results of doing business with you The employees were exceptional

Shirlie I.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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