Worst customer service ever. The place stinks and the guy working there is very rude. Customer service is below poor.Anil G.
Customer Reviews for U-Haul Moving & Storage at I30 MacArthur
Pour nous contacter
Grand Prairie, TX 75050
(On South side of I-30 at MacArthur Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I have rented there on more than 1 occasion and they are very friendly and helpful. Well definitely use this location againSoledad G.
Le client n'a pas laissé de commentaire.DENNIS I. | Expérience générale
Not sure was very good experienceRichard M.
This representative went above and beyond to make sure he turned my rental experience around coming from a location that gave poor customer service. Check in was easy and check out was even easier thank you so much I will rent from this location againTALISHA L.
Le client n'a pas laissé de commentaire.Paul B.
Le client n'a pas laissé de commentaire.VERNON M.
Le client n'a pas laissé de commentaire.Kay D.
Everyone that works at this location is very helpful and friendly!!!Dahlia C.
The drop-off for trailers is awful and includes backing up. Which for the auto dolly I was told NEVER to do, so that wasn't fun..Tyler W.
They need additional help. Seemed under staffedDaniel D.
The guy who installed or hooked up the trailer on to our truck was very rude didnt say a word to us, and he knew the trailer was defective and didnt mention it to us.. when we got home and tried to unhook it we couldnt get the trailer to go down or unscrewâ€¦ we had a very hard time with this trailerLiliana A.
My experience picking up my truck was the single worst interaction I have ever had with a service provider. I reserved the truck with the 24/7 pick up and confirmed in advance it was set up with the agent that called me before my pick up. When I arrived at the store at 730 am, the 24/7 pick-up would not work. I waited on hold for a total of 30 minutes only to be told there was nothing that could be done to help me. I waited until 9 am when the store opened. I alerted the counter clerk (Javon) that I had waited since 730 am. He told me it didn't matter because they didn't open until 9 am. When I informed him about the 24/7 pick-up, he said it wasn't his problem, and he didn't care. This rude behavior was on top of the customer service agent telling the manager I was waiting earlier in the morning for him to decline coming to the location to help me before 9 am. Javon was extremely aggressive with me and threatened not to rent the truck to me because I complained about his poor service. Poor service is one thing, but being threatened and dealt with aggressively is unacceptable. When Kevin called me a few days later, based on my complaint, he left a message informing me that they didn't open until 9 am, which is why I couldn't get my truck. This shows a complete lack of competence on his part as he should know the 24/7 pick-up is offered, and he should have researched my account before calling me. When I called him back, I alerted him to the significant issues, and he put me on hold. When he returned, he offered me $50 for the trouble. There was no apology or assurance that the issues I experienced would be addressed. I cannot express my disappointment and disgust with these men, if this is the example of what Uhaul has to offer, I will never rent with them again.Edna T.
Le client n'a pas laissé de commentaire.Miguel A.
Location of place is wrong on maps Was charged way more then I was originally toldCogan B.
Le client n'a pas laissé de commentaire.Natoya H.
Le client n'a pas laissé de commentaire.marie c. | Premières impressions
Le client n'a pas laissé de commentaire.John H.
The day before the move we received information that our pick up location had been changed. It was now 30 mins away from our home instead of the 2 mins that was planned. When we finally got there to pick up the truck the lady inside was super helpful and nice however another male employee walked out with a dead rat and was showing it to the lady right in front of us. We found it to be very unprofessional in front of customers.Andrea F.
Difficult drop of process. Not easily accessible.Daniel D.
Le client n'a pas laissé de commentaire.rhonda H.
I will not recommend this location especially after they slap me some extra charges on my debit card.VANESSA G.
Le client n'a pas laissé de commentaire.jorge B.
Le client n'a pas laissé de commentaire.Timothy D.
I used the U-Box service 7 years ago which was seamless and a friendly experience. Unfortunately that was not the case this time. Service was absolutely horrible, decision regarding my containers were made without my consent or even following up with me. My first container arrived late. My account was charge numerous times due to the lack of experienced customer service. I am still waiting on someone to contact me regarding the first container being shipped later than contracted agreement terms. I am baffled at how much time I spent on the phone with the Traffic scheduling agents and with agents at the actual storage locations. I am sad to say I will NEVER use the U-box service again.Leslie P.
Drop off is a busy intersection. Pulled in like the side said for return and was informed by employee that I had to go through the gate to the right. No help to stop traffic from anyone so spent 20 minutes back and forth in a small parking lot to turn get turned around. Looked at my watch and it did take 20 minutes. Finally get over to the correct place but no one or signage to say where to drop off. Finally employee shows up and directs me to back the trailer up to unhook. WOULD NOT RECOMMEND.DAVID A.
Superb customer service! Love this place.MONICA C. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony F.
I scheduled this online and found there were some discrepancies between what I thought I ordered from the website but then later was told that was not the case. On the website it would be great to add a suggestion/reminder about buying a lock for the u-box. That one suggestion alone would have saved me a lot of time and frustration. The people that I dealt with at the store were very nice, friendly and helpful. The person I spoke to on the phone the day before I went was NOT helpful or friendly. She also gave me incorrect information over the phone - which added more frustration to the process as well.Laurie F.
It smelled like cigarettesJesus V.
Le client n'a pas laissé de commentaire.Anntuoinett R.
Very courteous and prompt employees.William Y.
More staff, better computers and pay machines that work like they supposed to.David M.
Le client n'a pas laissé de commentaire.Isabelle C.
Le client n'a pas laissé de commentaire.Luis L.
The staff was rude and angry. I had two different men give me extreme attitude. They did eventually do their job, but only after complaining and yelling at me. This overall uhaul experience was very bad. I still don't know why I was charged an extra 71 dollars today. I did everything as told by the lady at falfurrias and the men at MacArthur. I would never recommend this process again.Romeo M.
The older gentleman was fast and efficient even helped me back the trailer back in cause clearly I couldn't lolChasity A.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Latonya L.
Originally, I had a pickup location at 2630 W Irving Blvd, Irving, TX 75061. I received a call the day after I booked telling me my pickup location would change due to availability. When I showed up on the day to the new pick-up location at 3343 Country Club Dr W, Irving, TX 75038, no one was at the location and I had to be directed last minute to another location. I understand these things can happen, but I had to pay for additional mileage and gas because of it. Overall, worst experience I have ever had with uhaul. The final location (920 McArthur) did a great job, but the situation was ridiculous and I feel like at the very least mileage and gas should have been compensated somehow.Jose M.
Le client n'a pas laissé de commentaire.Joan S.
Le client n'a pas laissé de commentaire.PAUL V.
Don't lie to your customers and then charge them extra because you were untruthful. If your employee says something, honor it, don't try and make a point. You will lose business. I will not be using uhual because of my poor service and being lied to.Joshua C.
Le client n'a pas laissé de commentaire.Zachary H.
Thanks for the helpSteven B. | Premières impressions
My biggest complaint about U-Haul is the my APP doesn't work & the 800 number has a LONG wait time to get a Live person to assist you... This is something I feel needs to be addressed immediately.. ! !Dicky F.
Terrible experience at this location. They gave the truck I reserved to someone else, so I had to take a smaller truck. Wrote down my credit card information because their system was down. Told to go get the truck without showing it to me or checking the mileage/gas gauge. I should've had them check because when I returned the truck they charged me a gas fee even though I filled the truck up over the 1/4 tank, when I got it with a 1/4. They said it was 7/8 full when rent which was a lie. I even had pictures of the mileage and gas gauge, but they wouldn't take that into consideration. Said they couldn't do anything about it. They couldn't do anything about them not doing their job correctly, not having the truck I reserved 3 days prior and having terrible management. This location is just bad.Ernes S.
Would have been nice if the service person would have brought the vehicle to the front considering we are handicappedTONI C.
We had a reservation and a confirmation for a trailer, but when we got there to pick it up - It was not available at facility... Clerk did get us a van, but we had to pay mileage and more for it... This made moving more difficult because Van DID NOT fit in parking garage as the trailer would have. Totally made it more difficult! VERY INCONVENIENT!!! If you reserve an item, then it should be available. Nothing against clerk - he did his best... but system should know what is and is not available.Roy V.
Staff very ineptDavid S.
Perhaps the MANAGER & his employee could refrain from vulgar conversation in front of the customers & maybe he should also learn to show RESPECT for members of the military when asking if a military discount is offered. A SIMPLE NO WOULD SUFFICE. Overall this is a horrible, poorly managed location & would not ever recommend.Sierra H.
Kevin was great!JAMES C.
Worst experience ever. I hope I never have anything to do with uhaul ever again.Justice P.
Nothing, worked with GM and he was very helpful.Brian F.
The keys weren't available for the truck - we couldn't even use it. So do I get the $50 guarantee back? Because we drove there then couldn't pick up the new fridge we paid for and now 2 days later we are able to do it and have to pay again.Rory W.
I was charged nearly twice the regular rate for a tow dolly. I have given this location a lot of business in the last 6 months and then got screwed on a tow dolly. The next day I rented another tow dolly, from another location not far from this one, and received a fair price, nearly half of the price from the day prior. Not at all happy with this location any longer.Dean C.
Le client n'a pas laissé de commentaire.Raza S.
Le client n'a pas laissé de commentaire.Terri C.
Get the lone worker some help. The guy was literally running back and forth from outside to insideWillie T.
Le client n'a pas laissé de commentaire.Andrea G.
Le client n'a pas laissé de commentaire.Crystal G.
Le client n'a pas laissé de commentaire.MANUEL M.
Le client n'a pas laissé de commentaire.KENNETH B.
Getting in and out of this location is terrible. Two entranced not marked well for where trailers go for return. Truck return and customer parking in same place and got blocked in when picking up trailer until other customer left.JAMES B.
I drove 8 miles put 3 gallons of gas and it said it wasn't where it should be so I had to go drive an additional 6 miles to the nearest and back. Overall not impressedFrancis F.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Kenneth H.
Extremely rude customer serviceLuis C. | Premières impressions
This location and especially it's manager (Kevin) are over and above meeting expectations. Kevin went out of his way to handle our needs.Dean C.
Le client n'a pas laissé de commentaire.Grace J.
Love the manager. We have been multiple times to this location because of his friendly and helpful waysjessie M.
I come drop up the trailer today.. explain what is happens with the trailer and the guy very nice help and tell me talk to the manager what happens ..But manager he not there the guy helping said come back on his day work he well help explain to the manager and try get my money back...Tommy T.
Le client n'a pas laissé de commentaire.Chavon C.
Le client n'a pas laissé de commentaire.Philip G.
Le client n'a pas laissé de commentaire.Lara T.
Le client n'a pas laissé de commentaire.Ariel H.
Le client n'a pas laissé de commentaire.Felecia L.
Le client n'a pas laissé de commentaire.HAMZA A.
Le client n'a pas laissé de commentaire.SATYAVENKATA N.
Le client n'a pas laissé de commentaire.James W.
Excellent customer service! He was very informative about all the products and helpful when we asked questions.Jennifer C.
Le client n'a pas laissé de commentaire.Dean C.
Customer service is not great. There was no explanation details of process for 1st time renting U-Haul & representatives didn't all seem that interested in dealing with the customer. This was a "Cold" service: Transaction without any warm customer interaction. It was like give me your license, how are you going to pay, and the trucks outside with the key. Very Unsatisfied.Victor V.
Rented a 6x12 Trailer. After loading and ready to go, I found out I had a flat tire. I tried roadside assistance and 2 U-haul stores and know one would help me. These trailers do not have spare tires and know way to change them. on top of that I had to buy a tire for the trailer.Andrew S.
Le client n'a pas laissé de commentaire.Christina C.
The manager Kevin went out of his way to help with the trailer, hitch, and electronics.Brian B.
1. General Manager was not wearing a mask. 2. I told him we had a corporate account and he wrote the rental up under my personal name then had to provide a credit card. 3. I was told to set up a personal account and app to keep from being charged a $20 after hours drop off after explaining we had a corporate acct. 4. I rented the van because i was picking up 30 pieces of art only to find it dirty and not clean.David W.
Great cust service start to finishMICHAEL G.
The Uhaul I rented was very hard to drive because everything time I stop on the gas it you push hard and was not a good Uhaul to be driving. I was very disappointed because I always rent Uhaul and have never had to drive such a bad Uhaul like I didchristine A.
Le client n'a pas laissé de commentaire.FERNANDO T.
Le client n'a pas laissé de commentaire.Candice R.
Nice people , good service !Dominick B.
The very last person Kevin tried to recover this experience but I will not be using Uhaul again.karen Q.
I believe nothing more can be done to improve service for the next consumer. The manager was more than helpful, and helped with problems I was experiencing with using my insurance to rent the vehicle after my personal vehicle was damaged. Excellent help, and very thoughtful.Jim P.
Le client n'a pas laissé de commentaire.Carlos B.
They had the truck ready for us when we got there, they were very nice, and made sure we had everything we needed. Thank you for your upstanding services!!Steph G.
Hire people that know what they are doing or train them well.Alberto B.
Le client n'a pas laissé de commentaire.William S.
Have the gate with 24 hour acess as wellJonathan R.
Le client n'a pas laissé de commentaire.Frank H.
Le client n'a pas laissé de commentaire.Eddie B.
Le client n'a pas laissé de commentaire.Jose T. | Premières impressions
The young people working the desk did not seem to know what they were doing, They spent more time trying to help one another than helping me. Once I asked how long this would take he said not long, but still never got focus. I had an appointment which he never asked about,Nikki W.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.gabrial L.
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