Terrible experience at this location. They gave the truck I reserved to someone else, so I had to take a smaller truck. Wrote down my credit card information because their system was down. Told to go get the truck without showing it to me or checking the mileage/gas gauge. I should've had them check because when I returned the truck they charged me a gas fee even though I filled the truck up over the 1/4 tank, when I got it with a 1/4. They said it was 7/8 full when rent which was a lie. I even had pictures of the mileage and gas gauge, but they wouldn't take that into consideration. Said they couldn't do anything about it. They couldn't do anything about them not doing their job correctly, not having the truck I reserved 3 days prior and having terrible management. This location is just bad.Ernes S.
Customer Reviews for U-Haul Moving & Storage at I30 MacArthur
Pour nous contacter
Grand Prairie, TX 75050
(On South side of I-30 at MacArthur Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Would have been nice if the service person would have brought the vehicle to the front considering we are handicappedTONI C.
We had a reservation and a confirmation for a trailer, but when we got there to pick it up - It was not available at facility... Clerk did get us a van, but we had to pay mileage and more for it... This made moving more difficult because Van DID NOT fit in parking garage as the trailer would have. Totally made it more difficult! VERY INCONVENIENT!!! If you reserve an item, then it should be available. Nothing against clerk - he did his best... but system should know what is and is not available.Roy V.
Staff very ineptDavid S.
Let my trailer, one of your trucks and two motorcycles get stolen and told me i was SOL on my trailer and wouldnt give half my money back for the month. Would never use uhaul and will warn people not to use.Michael s. | Expérience générale
Perhaps the MANAGER & his employee could refrain from vulgar conversation in front of the customers & maybe he should also learn to show RESPECT for members of the military when asking if a military discount is offered. A SIMPLE NO WOULD SUFFICE. Overall this is a horrible, poorly managed location & would not ever recommend.Sierra H.
Kevin was great!JAMES C.
Worst experience ever. I hope I never have anything to do with uhaul ever again.Justice P.
Nothing, worked with GM and he was very helpful.Brian F.
The keys weren't available for the truck - we couldn't even use it. So do I get the 50 $guarantee back? Because we drove there then couldn't pick up the new fridge we paid for and now 2 days later we are able to do it and have to pay again.Rory W.
I was charged nearly twice the regular rate for a tow dolly. I have given this location a lot of business in the last 6 months and then got screwed on a tow dolly. The next day I rented another tow dolly, from another location not far from this one, and received a fair price, nearly half of the price from the day prior. Not at all happy with this location any longer.Dean C.
Le client n'a pas laissé de commentaire.Raza S.
Le client n'a pas laissé de commentaire.Terri C.
Get the lone worker some help. The guy was literally running back and forth from outside to insideWillie T.
Le client n'a pas laissé de commentaire.Andrea G.
Hot in the facilityJesse P. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal G.
Le client n'a pas laissé de commentaire.MANUEL M.
Le client n'a pas laissé de commentaire.KENNETH B.
Getting in and out of this location is terrible. Two entranced not marked well for where trailers go for return. Truck return and customer parking in same place and got blocked in when picking up trailer until other customer left.JAMES B.
Le client n'a pas laissé de commentaire.ERLINDA P. | Expérience générale
I drove 8 miles put 3 gallons of gas and it said it wasn't where it should be so I had to go drive an additional 6 miles to the nearest and back. Overall not impressedFrancis F.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Kenneth H.
Extremely rude customer serviceLuis C. | Premières impressions
This location and especially it's manager (Kevin) are over and above meeting expectations. Kevin went out of his way to handle our needs.Dean C.
Le client n'a pas laissé de commentaire.Grace J.
Love the manager. We have been multiple times to this location because of his friendly and helpful waysjessie M.
I come drop up the trailer today.. explain what is happens with the trailer and the guy very nice help and tell me talk to the manager what happens ..But manager he not there the guy helping said come back on his day work he well help explain to the manager and try get my money back...Tommy T.
Le client n'a pas laissé de commentaire.Chavon C.
Le client n'a pas laissé de commentaire.Philip G.
Le client n'a pas laissé de commentaire.Lara T.
Le client n'a pas laissé de commentaire.Ariel H.
Le client n'a pas laissé de commentaire.Felecia L.
Le client n'a pas laissé de commentaire.HAMZA A.
Le client n'a pas laissé de commentaire.SATYAVENKATA N.
Le client n'a pas laissé de commentaire.James W.
Excellent customer service! He was very informative about all the products and helpful when we asked questions.Jennifer C.
Also price was reasonableMichael S. | Expérience générale
Le client n'a pas laissé de commentaire.Dean C.
Customer service is not great. There was no explanation details of process for 1st time renting U-Haul & representatives didn't all seem that interested in dealing with the customer. This was a "Cold" service: Transaction without any warm customer interaction. It was like give me your license, how are you going to pay, and the trucks outside with the key. Very Unsatisfied.Victor V.
Told your employees I wanted the storage for 2 months and I forgot to make a payment for he second month but took care of it and the employees said I never got back with them so they charged me for another month after letting them know I wanted it for 2 months. Never againRobert M. | Expérience générale
Rented a 6x12 Trailer. After loading and ready to go, I found out I had a flat tire. I tried roadside assistance and 2 U-haul stores and know one would help me. These trailers do not have spare tires and know way to change them. on top of that I had to buy a tire for the trailer.Andrew S.
Le client n'a pas laissé de commentaire.Christina C.
The manager Kevin went out of his way to help with the trailer, hitch, and electronics.Brian B.
1. General Manager was not wearing a mask. 2. I told him we had a corporate account and he wrote the rental up under my personal name then had to provide a credit card. 3. I was told to set up a personal account and app to keep from being charged a 20 $after hours drop off after explaining we had a corporate acct. 4. I rented the van because i was picking up 30 pieces of art only to find it dirty and not clean.David W.
Great cust service start to finishMICHAEL G.
U-haul has zero competition. No other company that provides a similar service can compare.Terence C. | Expérience générale
The Uhaul I rented was very hard to drive because everything time I stop on the gas it you push hard and was not a good Uhaul to be driving. I was very disappointed because I always rent Uhaul and have never had to drive such a bad Uhaul like I didchristine A.
Le client n'a pas laissé de commentaire.irvin s. | Expérience générale
Le client n'a pas laissé de commentaire.FERNANDO T.
Le client n'a pas laissé de commentaire.Candice R.
Nice people , good service !Dominick B.
The very last person Kevin tried to recover this experience but I will not be using Uhaul again.karen Q.
I believe nothing more can be done to improve service for the next consumer. The manager was more than helpful, and helped with problems I was experiencing with using my insurance to rent the vehicle after my personal vehicle was damaged. Excellent help, and very thoughtful.Jim P.
Le client n'a pas laissé de commentaire.Carlos B.
They had the truck ready for us when we got there, they were very nice, and made sure we had everything we needed. Thank you for your upstanding services!!Steph G.
Hire people that know what they are doing or train them well.Alberto B.
Le client n'a pas laissé de commentaire.William S.
Have the gate with 24 hour acess as wellJonathan R.
Le client n'a pas laissé de commentaire.Frank H.
Le client n'a pas laissé de commentaire.Eddie B.
Le client n'a pas laissé de commentaire.Jose T. | Premières impressions
The young people working the desk did not seem to know what they were doing, They spent more time trying to help one another than helping me. Once I asked how long this would take he said not long, but still never got focus. I had an appointment which he never asked about,Nikki W.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.gabrial L.
Very convenient from my houseArthur F. | Expérience générale
I had called about returning the trailer the same day that we rented the trailer I was never told about the 20 $after hour charge I returned trailer and failed to take a picture of a clean empty trailer and was charged 20 $I was not happySandra E.
Try to be more professional and provide clean equipment.Kuri D.
Le client n'a pas laissé de commentaire.dametrese S.
Le client n'a pas laissé de commentaire.George J.
Le client n'a pas laissé de commentaire.MARIANO ANTONIO R.
Le client n'a pas laissé de commentaire.LEANID R.
Best customer service any can ask for. The guy who helped deserves a better work crew for himMark P.
Le client n'a pas laissé de commentaire.Krishna P.
Uhaul gave me the run around I drove a hour to a location that I reserved a truck for and the truck wasn't available at the division location in Arlington some of the worse customer service I wasn't accommodatied in any way I will NEVER use uhaul again and I hope no one else I know does either I'll make sure of that!Nekesha H.
Le client n'a pas laissé de commentaire.Raul C.
Le client n'a pas laissé de commentaire.Callie N.
Le client n'a pas laissé de commentaire.Callie N.
Le client n'a pas laissé de commentaire.Troy D.
GM wasn't wearing mask, didn't have a trailer at located rented and sent me to another townJohn W.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Blanca F.
Le client n'a pas laissé de commentaire.Rolando R.
Le client n'a pas laissé de commentaire.Veronica L.
Excelente serviceMelina G.
Le client n'a pas laissé de commentaire.Jimmy C.
Le client n'a pas laissé de commentaire.sandra C.
Le client n'a pas laissé de commentaire.Janice T. | Expérience générale
Kenny was great, personable, helpful and knowledgeable about what equipment we would need. ThanksLEE R.
Le client n'a pas laissé de commentaire.Stanley B.
Le client n'a pas laissé de commentaire.Phi N.
I left my truck and put the keys in the back like I picked it up. I get an angry voicemail this morning from the owner threatening to charge me for another rental because he doesn't have the keys. I had to call them back, which went to the main line, talk about it with them and I never even got a call back. I had to talk to someone on the Uhaul website online chat to confirm it had been returned. What a mess.Stephen R.
The gentleman that assisted me was super friendly and professional.Cassandra P. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda C.
We had access all timeHeriberto B. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.Nancy M.
Le client n'a pas laissé de commentaire.Donna A. | Expérience générale
When the sign says 19 rental it should not b over 60 dollarsAnnabel T.
Le client n'a pas laissé de commentaire.Peter J C.
Kevin was most helpful and courteous. He is always a pleasure to work with.Linda P.
Great staff..Professional, courteous, friendlyPaul S.
Le client n'a pas laissé de commentaire.Linda P.
Le client n'a pas laissé de commentaire.Rachael P.
Le client n'a pas laissé de commentaire.Merri E.
Efficient and straight forward turn-in service. Great friendly attitude.Stephen R.
Employees are always kind and helpfulMICHAEL B.
The staff at this location are always kind and efficientMICHAEL B.
Le client n'a pas laissé de commentaire.BERNARD C. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer R.
Again, andrian Was exceptional and the experience here was great.Alan B.
Le client n'a pas laissé de commentaire.Stephen R.
Le client n'a pas laissé de commentaire.Carlos R.
The staff at the MacArthur location has always been welcoming and friendly! Even when they were busy, I always received a smile and a "hello" as well as everyone coming in or out that I saw.Kenneth R. | Expérience générale
Great experienceZsolt C. | Expérience générale
Very excellent serviceRobert H. | Premières impressions
Thanksthomas c. | Expérience générale
NaVictoria M. | Expérience générale
Every body was so acknowledgeable on everything we asked on and had a great attitude thank you and God bless youHeriberto B. | Premières impressions
Liked the way they made use of the backs of U Haul trailers for storage. Very unique. And the price was. Affordable.MARGARET E. | Expérience générale
I certainly enjoyed the customer service render to me both ways for my rental and storage. Thanks I would recommend U-Haul to anyone! JaniceJanice T. | Premières impressions
Great place and friendly service!kenneth b. | Expérience générale
Good guyLah M. | Premières impressions
Manager was really friendly and helped answer all questions needed. Love the reasonable priced lock and 1st month free.Victoria M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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