Customer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd

1 507 évaluations

1032 E 46th St   Austin, TX 78751

(512) 452-2720

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(512) 452-2720

1032 E 46th St
Austin, TX 78751

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All the employees I dealt with were super nice and accommodating. Fortement recommandé!

Amy Mory 
Évaluation :
5

Amazing customer service and speedy service. Really a pleasant interaction.

Sharon Gonzales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sade Forch  |  Expérience générale 
Évaluation :
4

The App did not work. When checking in it kicked me out. When I tried to note damage on the vehicle and update a picture it would not allow me to do that either. Staff were great

Nancy Reiter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Vandagriff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex seguin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iman Ali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Briseno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAQUITA HALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Ritchie-Dunham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Meyer 
Évaluation :
5

These employees were friendly and professional. They did an excellent job. Your Lamar location was horrid in comparison. It was an awful experience.

DAVID WARE 
Évaluation :
3

None of the 12v chargers worked. Wiper blades were worn low.

Kenneth Russo 
Évaluation :
5

Wonderful service

Taleri Wright 
Évaluation :
5

I needed my lick cut off. I was surprised Uhaul staff would not do it, but recommended an expensive lock smith. I went and brought a $5 hacksaw and took care of the job

Irby Foster  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cinda Brown 
Évaluation :
4

On 02/06/2014, Tuesday, I went to my storage unit to move out the last of my stuff. Upon driving through the security entrance, another car that was parked out front, pulled up behind me and tailgated his way into the facility. After packing some boxes into my auto, I went to the restroom and saw a homeless guy dressed very shabbily with a shopping cart full of his belongings inside the fence of the facility. I felt uncomfortable, because I thought that this was supposed to be a secure area, but he didn't bother me and pushed his cart along his way.

CHARLES FREEMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brook Benet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN BUSH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maikerushon Isch 
Évaluation :
4

The gentleman was extremely short tempered when giving directions or answering questions. Like I should have known which vehicle he wanted me to pull behind. Also I dropped the trailer off early and he was also short tempered when I was asking questions, like I was dumb or bothering him with questions. The two incidents were 5 hours apart so this was now related to any specific issues

Irby Foster  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eva Romero  |  Expérience générale 
Évaluation :
1

They cheated me out of money for the gas and fees they added on. I have pictures of the truck being returned with the proper gas and clean. Never never again. And I'm gonna close the 3 big storage units because of this. Horrible service and horrible escalation teams that never get back to you. Horrible company and location U-Haul does care at all how their locations are run as long as they see money. No matter how they always find a way to add and add more charges.

Joseph Medrano 
Évaluation :
2

1) My rental truck was not ready … 2) when they finally brought it out it had check engine light 3) I caught the attendant with odb2 scanner reader trying to turn off the lights so I would take the faulty truck 4) when she saw that I knew what she was doing she scrambled and decided to get me new truck Bad bad practice

John Gregg 
Évaluation :
5

Kevin H was fast, very courteous and professional throughout! Flawless experience

Clement Mazen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

devin reed  |  Expérience générale 
Évaluation :
5

Lau in the front was very informative and helpful

antonio nova 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN WHITE SR  |  Premières impressions 
Évaluation :
2

I've never been to this location so I had no clue how to enter into the gate. I wish there was some type of heads up of how the gate code would be given. I didn't know to start the check in process first in order to receive the gate code. Would have also liked the gate code to be texted/emailed to me so that I don't have to go searching for it to get back in and out of the gate after I was finished with the Uhaul. (which I still didn't find it. Someone else let me in) This was possibly the worst experience of using Uhaul.

TAVI ISRAEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esperanza Bedolla 
Évaluation :
5

We've used this location to rent a uhaul twice and have been satisfied both times. The process is very easy and the manager is very friendly and helpful. Will be renting here in the future.

Marcus Collins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA MCCLELLAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar Hadi 
Évaluation :
1

When I rented the truck the fuel light was on and the back up camera did not work In addition, the tire pressure light was on and the Uhaul representative told me I would have to go to another store to have the tired filled because their air compressor was not good enough. After filling the truck up with gas I had to call roadside assistance to deal with the tire. The tire was not just low in air. It had a faulty valve stem which required replacing to make the truck road safe. This caused a several hout delay in packing the truck and getting on the road. I find it very irresponsible of Uhaul to rent trucks that are not properly maintained or road safe. Very disappointing experience.

John Cosgrove 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amadeo Carcamo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Shipman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Hernandez 
Évaluation :
3

This location was very convenient for me and kept my stuff secure, however, every time I went into the office there was no one there. This happened 3 times over the course of 6 months I went into the office, having rented a truck or needing assistance and no one would be there, or came when I yelled or called the main phone line. They either need more staff members or need to put up a sign when they are not going to be behind the desk.

Rachel Mitrano  |  Expérience générale 
Évaluation :
5

Kevin is doing great!

RACHEL DE GUZMAN 
Évaluation :
1

This location is very confusing and difficult to access. It took me a very long time to access my rental and wasted my time for about an hour. The worst part is the overcharges that they made next day. This is almost a regular issue with uhaul that they have strange tendency to keep overcharging people.

Arash Chizari 
Évaluation :
5

Awesome!

Anita Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Matuszak 
Évaluation :
4

Lower price

Taybren Lee Sr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon Fick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britt Spaulding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah Kuhn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annette Coe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juergen woehl 
Évaluation :
4

Make transaction receipt more accessible. Currently it is impossible to find the transaction receipt on uhaul website. If possible please send the transaction receipt of this order to transpo@austinfilmfestival.com

Barbara Morgan 
Évaluation :
4

Make transaction receipt more accessible. Currently it is impossible to find the transaction receipt on uhaul website. If possible please send the transaction receipt of this order to transpo@austinfilmfestival.com

Barbara Morgan 
Évaluation :
2

I was charged more than double what was initially shown to me when I booked the rental.

Tristan Nieto 
Évaluation :
2

I reserved the van on thr app, but when I got there, there was no van available. Fortunately, someone returned a van while I was waiting for the attendant to look for one elsewhere. When I completed the rental. I was told that I would only have the van for 3 1/2 hours.

NANCY HOFER 
Évaluation :
1

I had scheduled for a move in on Friday but wasn't able to pick up the truck until the next day. We picked up the truck and got back to the U-haul place our storage had a lock on there so we could not get in, and then they switched me into another unit at closing time,so when we got to the storage unit it was very small and I couldn't put anything in there so they had closed and I was stuck in the parking lot with all my stuff in the truck and they were already closed and it wasn't anything I could do but leave my stuff overnight in the truck, this is the worst experience I ever had from Uhaul I'm not too sure about ever using this place again.

LATISHA SMITH  |  Premières impressions 
Évaluation :
5

I have rented many times, and this location is the best - Good individual service, little 'add-ons' like a lock for the truck door plus the window shade are great touches. This is the place I will rent trucks from the future. Je les recommande fortement. 

Michael Hahn 
Évaluation :
5

My belongings were in storage at this facility for 20 months while I was building a small house. I rather dreaded getting them out of storage because of past experiences that weren't so good. However, as I rearrange furniture and unpack household goods, I find no damage attributable to their storage. Access was easy and the employees were pleasant and helpful. It was especially helpful to those who moved my belongings to have access to the rolling platforms that carried so much more than either an individual or a standard two-wheel dolly could carry. That made things both easier and faster!

Jan Austin  |  Expérience générale 
Évaluation :
5

I will be back. With confidence in the facility.

DERRICK KINDRED  |  Expérience générale 
Évaluation :
5

The truck had not been cleaned. The associate and I both made a note of it and moved on. It was a smooth experience overall.

Patrick Costigan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis Frenzel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT CARTER 
Évaluation :
5

Rickiesha is amazing !!

Joy Youwakim  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Wagnon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona Cline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa Martens  |  Expérience générale 
Évaluation :
3

S.O.

JAMES DANIELS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTON KOSYRIEV 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary Pickering 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor Lemons  |  Expérience générale 
Évaluation :
3

Mechanical maintenance

george HOUSEMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZZ WEBSTER  |  Expérience générale 
Évaluation :
5

Loved the service great customer service

Jazz Webster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE KING 
Évaluation :
3

Everything was amazing! had a smooth experience.

Ayushi Mehta 
Évaluation :
4

I was a little disappointed when the Sunday morning hours were changed from 7am to 9am, as 7am is why I originally got my storage unit there to begin with. Rats and roaches were also a disappointment. :(

Tony Cantanho  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max Hutchins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew PARKER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alberto Guerrero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly Acha  |  Expérience générale 
Évaluation :
1

I can honestly say that returning the truck was a miserable experience. The attendant was not helpful, he told me to go park my own truck behind some other trucks, so i did ... and I had to go around a huge building, do a 8 point turn to go back to where he told me, and then he changed his mind. I then had to back up down an alley, do a 90 degree turn, another 8 point turn, and park it elsewhere. In addition, he couldn't put together a single sentence without slurring words. He couldn't tell me where to put my key, he wouldn't check me out, it was a nightmare. I finally just left.

JOHN SILVER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meg Wennet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornell Stewart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corynne McCaskill  |  Expérience générale 
Évaluation :
4

The drive-thru is not clearly marked once you get between the buildings for the interior sets, there was essentially a traffic jam trying to get through and around to enter and exit. Not sure what's going on with the complimentary loading beds, but couldn't find them on a busy Saturday, I guess that would probably be why.

D'Arcy Monday  |  Online Move In 
Évaluation :
5

Personnel amical

daniel romero  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olivia Jackson 
Évaluation :
5

Texting me every hour to write a review is extremely annoying.

FRANCINE PENIKIS  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lynn Lee  |  Online Move In 
Évaluation :
5

Great Location! Well lit and secure. Clean space. I would definitely rent here again!

Cynthia Millican  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff !

Tracie Jacob  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Gomez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANY EL HORR  |  Expérience générale 
Évaluation :
1

My keys got locked upstairs because the elevator stopped working and the GM told me it was nothing she could do and she wasn't coming to help so she didn't know what to tell me so I had to call the fire dept to get in the building for me. I'll never use Uhaul again

brittany smith  |  Expérience générale 
Évaluation :
2

Customer service needs to improve and sense of urgency. Waiting time was awful and reserved my van for 2 and did not get it until 2:30. Door was locked when I arrived and no one to assist. Delivering my keys took about 30 minutes. Awful experience. Get better.

Christopher Randall 
Évaluation :
5

The employee assisting us vas very helpful and friendly.

Nancy Abdo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA HINOJOSA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Schaefgen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Scanlon 
Évaluation :
5

The process was quick and easy. The agent was efficient and helpful. The only issue we had was with the app to complete check in. It would not work on my phone. The agent ended up having to do everything on hers and we did the truck inspection manually instead of through the app.

Nancy Reiter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Goldstick 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasmine Cecil  |  Expérience générale 
Évaluation :
5

I experience excellent customer service from the time I walked in until my move out. All staff was friendly and always eager and willing to assist and answer any questions I had. Great group of employees at this location.

Kiana Sterling  |  Expérience générale 
Évaluation :
5

Very nice staff.

demetra lane   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie Jacob  |  Premières impressions 
Évaluation :
1

I received a bogus receipt yesterday for a service I never ordered. I am seriously concerned about the security of your data base if my account can be used or accessed by another customer. Thankfully, I had no credit or debit card saved in my account, otherwise I might be fighting a fraudulent charge to my account and have to cancel my credit card. I am preparing to move in a few weeks, but I will look for a different company that provides actual account security for their customers.

Chad Rackowitz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Mace 
Évaluation :
5

very good job

Manuel Bravo  |  Expérience générale 
Évaluation :
1

I rented a 20 foot U-Haul truck from the University of Texas location. I noticed an interior light was on behind the driver seat and I could not get it off. I stopped and tried everything. I went on with the move at the end of the day after the move was over. I went back in the truck and it wouldn't start, as usual whole times to speak to anyone at U-Haul is long long long long I was informed to get roadside service I need to go to the app which I did. It continued to ask me the same thing over and over and over. I submitted it three times and finally I just said in GET over here the battery is dead." If not, I'm going to leave it and I'm going to take an Uber to my house" . By now it was 7:15 PM. I finally received a phone call from a subcontractor saying he would be there in 20 minutes to jump the battery or go and get a new battery. He showed up he jumped it off so I returned it never to EVER EVER EVER Use U-Haul again. Their employees are very nice but the wait times are horrendously long and unbelievably as much money as UHaul makes their call centers should be within 3 to 5 minutes answering the day I moved. I had a problem prior to the battery no start problem and I held for an hour goodbye Uhaul

KAREN BRYANT 
Évaluation :
1

Returned without a damage and uploaded all sides pictures of the truck while returning. Still charged the damages I want to understand how you do this to your renters!! And I think I made a mistake by taking safe move.. Next time I wouldn't prefer uhaul but if I prefer your service I'm going to record a video for proof! Seriously this isn't good customer service

Bhavani S Belide 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles freeman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Mendez 
Évaluation :
5

Very good experience.

Ann Olazabal  |  Online Move In 
Évaluation :
4

Eric was very helpful moving in. He identified himself on the phone and in person.

LYNN LESTER  |  Premières impressions 
Évaluation :
5

Gentleman at counter was very understanding and helpful and accommodated my needs for storage space .He's awesome 💯 happy with your staff at your move in location..

NORMA HINOJOSA  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Steadman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACK MORRIS  |  Expérience générale 
Évaluation :
4

No comment

Amador Reyes 
Évaluation :
5

Excellent Service

MACK JENNINGSIII 
Évaluation :
5

Such nice people. Made everything so easy-even though I backed into another car. They were totally cool about it and helpful.

Kristna Minor 
Évaluation :
1

Le client n'a pas laissé de commentaire.

scott baron 
Évaluation :
5

Excellent

Wendy Batiste  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton Hannabass  |  Premières impressions 
Évaluation :
1

Unbelievably horrible experience I was there for over an hour, the attendant was supremely incompetent and they gave me a truck instead of a cargo van, charged me the wrong amount and almost made me lose a client because I was so late. The bathroom was out of order and I was trapped waiting for them to get it together for 75 minutes. Awful. Awful. Awful. Disgraceful.

Eliza Trotter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Ruple 
Évaluation :
1

I was assigned the wrong size unit. I showed up and unloaded items up the elevator to the second floor to find I had been assigned a elevated locker space 4 plus feet off of the ground instead of the 5X5X5 unit I was sold by the agent. When I approached the front desk I was told (through the mail slot by the employee) it was time for them to close and I would need to load all my stuff up and return the next morning so they could try to straighten it out. Very dissatisfied with the service.

erica fisher  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Runyu Shang 
Évaluation :
5

Rickeisha was so pleasant and helpful!! She's a great asset to your company. Thank you for having great staff in hand at her location!

TRINITI YOUNG  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samisha Hutchison  |  Online Move In 
Évaluation :
5

Always Very kind and Courteous. Goes over all Options before making any Choices.

amy harris 
Évaluation :
5

Rien

erwin hadden 
Évaluation :
5

If possible can you get this store some furniture dollies I had to go to a different location for them Other than that it was great experience

JOHN MCQUEEN 
Évaluation :
4

Process to get vehicle was very slow. I had a plastic sheet in the car the previous time to keep my luggage. i didn't have it this time.Pricing can be improved a lot. It's very expensive.

Ayushi Mehta 
Évaluation :
5

The young lady who helped me was absolutely wonderful. She was so helpful and kind throughout the entire process which helped immensely in making a smooth process to move to my new apartment. Thank you :)

Sarah Groom 
Évaluation :
5

Customer service was excellent I had no problem. The customer service represented was very helpful and explain information that we need to know before we sign the papers . I appreciate that we were offer to buy insurance to for protection.

VANESSA PINKARD 
Évaluation :
5

Rickeisha Thompson ,a valuable asset to the company.

SOPHIA RIGGINS  |  Expérience générale 
Évaluation :
4

👍 Wonderful

Reginald Jackson 
Évaluation :
4

S.O.

Michael Reed  |  Premières impressions 
Évaluation :
3

I did not receive the furniture pads I paid for. This is also an unsafe location, it took me 30 mins to get out of the location due to incredibly slow check in, and the only exit point being blocked off.

Raven Gabrielson 
Évaluation :
5

Rickeisha Thompson the Manager was great. She was efficient and professional. I will use this location again.

Maureen M. Meredith 
Évaluation :
5

I'd like to say THANK YOU to the Staff!. EVERYONE was ALWAYS so professional, kind, patient, pleasant, knowledgeable and helpful. They ALWAYS made sure to reach out to me concerning my storage. They worked with me through my MANY trying times. I will miss the Staff greatly! Merci.❤️

KERSTIN YOUNG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Ho 
Évaluation :
5

TK was wonderful!

Don Smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBIE HUTCHISON  |  Premières impressions 
Évaluation :
3

Air conditioner in truck did not work. I reserved a 20 foot truck and got a 15 foot truck. .

JOHN RAWLINSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey Evans 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES STEELE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Simon  |  Premières impressions 
Évaluation :
2

There were rodent droppings in my unit when I moved my stuff, and the walls of the unit were not very clean. I don't think I would have put my stuff here if we hadn't been in a rush to get it done. The temperature was 60 when I was moving my stuff, so I hope nothing got damaged by the freeze. Temperature control does not seem to work. I was willing to pay for this place as long as it was cheaper than other options, but when the price went up I had to go.

Margaret Hill  |  Expérience générale 
Évaluation :
5

Staff was very professional and knowledgeable.

Nancy Mejias  |  Expérience générale 
Évaluation :
5

I've got no complaints with the service at the facility I rented from. The clerk was patient with my technical difficulties and assured me that he'd fix his mistake with the return time when I came back and the next morning I got a notice that my order had changed to what I needed it to be. I got one of the last two moving vans just walking in after 6:30. I'm not impressed by the online check in check out experience. I've learned from experience that the picture upload doesn't work in Firefox, which is my default browser. My text app doesn't let me select the links out of text messages, so I have to open the link in Firefox and then copy the URL to paste in Chrome. And then I still had performance issues when checking out. This time I installed the U-Haul app to try to use that instead but it didn't give me the option to check out in the app, and when I went into the app to return, it immediately directed me to the website. If you won't support Firefox, please at least let me stay in the app for the entire rental process.

Peter anthony 
Évaluation :
5

Thanks Ms. Thompson

Cornell Stewart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Hicks  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elliot Hernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN GREEN 
Évaluation :
3

Please send the access code to my cell phone. The number is 737328-8628

Lisa Allgood  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA MCCLELLAN  |  Premières impressions 
Évaluation :
5

The clerk was friendly and efficient.

Srikanth Rajagopalan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Hernandez  |  Expérience générale 
Évaluation :
2

My unit was tampered with over the summer and the staff was very unhelpful and confrontational.

ZACHARY WEGMANN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz Rincon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber kelley  |  Premières impressions 
Évaluation :
5

Agent was very professional pre pickup Took the time to go see is exta dolly was available. Very professional.

richard soto 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Montgomery  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melinda Hernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Gittinger 
Évaluation :
5

Great and friendly

Sekwon Lee 
Évaluation :
5

The team at this location was absolutely amazing and helpful! I really appreciate how they treated me and my business while using U-Haul services.

Danny Blount  |  Expérience générale 
Évaluation :
3

Car was making noise when I break. That's kind of scary but over all it does the job. The place is very tight to rotate the truck inside the parking lot. Overall I am satisfied!! Thanks!

Samuel Buta 
Évaluation :
5

The employees were very helpful,knowledgeable and friendly

Kathy Hernandez  |  Premières impressions 
Évaluation :
2

The access hours were extremely inconvenient the sign literally says 24/7 and the sometimes at 5pm the gate wouldn't open. My unit was on second floor and the week I had to move my bed, couch and most of the boxes from my house the only elevator in the building was broken (it was broke for an entire week)

Kelsey Runge  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gentil olmeda  |  Expérience générale 
Évaluation :
5

The reps were very friendly and helpful.

barbara chagois  |  Premières impressions 
Évaluation :
5

Ali was a cool cat. He was helpful and understanding. Very positive experience.

Joseph Doss 
Évaluation :
5

What a great experience! Specifically, Allie made the difference for me today. He was friendly, helpful, and responsive. He answered all my questions and I had a lot of questions.  I highly recommend this location on 46th and especially Allie. His customer service was 5 star! Merci.

Cindy Parker 
Évaluation :
5

Continue being professional and respectful 😊

kayla evans 
Évaluation :
5

A great experience and the staff was AWESOME!! So helpful and professional. Will definitely go back when I rent a truck.

Richard Rees 
Évaluation :
5

The staff was very polite and helpful

Kiana Sterling  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander Ford  |  Online Move In 
Évaluation :
3

I was given an access card and told access was from 5 am to late evening. When I was trying to move out, the hours changed and I was not made aware of these changes, so friends srranged their time to help me, and not be with their families and we all had to wait till 9 am to get started. That is not user friendly. I am aware of the vandalism in a left leaning city. I know how an inconsiderate person with malintent can disrupt business. Uhaul has no excuses for this change in access and to NOT NOTIFY its clientele since most have email addresses registered. Staff is very friendly and most helpful. 5 stars to staff.

John Toombs  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Danielle Campbell  |  Premières impressions 
Évaluation :
2

Learned my lesson. Only one elevator. Took forever. Took what should have been an an hour and a half job and made it at 4 hour task. Exceedingly hard for moving truck to navigate the very tight space. Moving truck was locked in- and it was not even time for the facility to have been locked up.

Sheryl Draker  |  Expérience générale 
Évaluation :
5

The staff went above and beyond! My daughter lost the padlock keys twice, causing us to call a locksmith to cut the lock, and they simply gave us replacement locks twice for FREE.

Anthony Jantz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHY HAWTHORNE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YANG BAI  |  Expérience générale 
Évaluation :
5

it was very kind .. the staff made my need easier

DIGNA JUAREZ RIVER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laymimtriss Hall  |  Expérience générale 
Évaluation :
3

I was confused about the size of the unit and disappointed with the 5x5x10. I think the website should be clear that the 10 comes from the height and will most likely not be usable

LANDON CARTER  |  Premières impressions 
Évaluation :
4

Had some issues with the gate code else everything was fine. Also i got charged for an extra month

NITIN PUNNAKKATHARA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanirza Morales Mejias  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANYINSOLA KOMOLAFE  |  Premières impressions 
Évaluation :
4

Carts were not available when I was moving in

CARLOS ARGUELLO  |  Expérience générale 
Évaluation :
5

Great staff and facility close to UT campus. We will be using them again next summer!

LISA KERICH  |  Expérience générale 
Évaluation :
5

A pleasure to work with

Laymimtriss Hall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY RABIOLA  |  Premières impressions 
Évaluation :
5

The manager was so helpful getting us a bigger unit after we underestimated! Very good experience! On a side note-she needs AC in that office!! Working all day inn100 plus degree weather with no AC in Texas is terrible!!

KRISTEN FLEMING-WOOD  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chikodi Merenu  |  Premières impressions 
Évaluation :
2

This is not the person ejulan I don't even know who that is can y'all please stop calling me thank you

ejulnen earls  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Lucio  |  Expérience générale 
Évaluation :
5

Ms Rickeisha Thompson was very friendly, super helpful and understanding. Want to thank her so much for her help

JENIFER YAGER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES GRAHAM  |  Expérience générale 
Évaluation :
2

Office manager and workers extremely unprofessional and attitude during move out of storage units. Have used uhauls before but will not in the future because of this.

Brandon Lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika Miranda  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL SHEPARD  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFFORD WILSON  |  Premières impressions 
Évaluation :
3

I would like to thank the ladies there at that location. Even when I had an issue with my lock they assisted me a lot would use you guys location again.thankyou.

Natasha King  |  Expérience générale 
Évaluation :
4

Parking is not the best. One way in and one way out.

Nekeyshia Rivers  |  Online Move In 
Évaluation :
1

I reserved a ground floor storage area due to the fact I had a 800lb piano to put into storage. When I arrived they told me there were no ground floor storages left. I was very upset as I had a full uhaul to be unloaded!!!! I was given a 4th floor one and it was more expensive. Please see if I can be charged at the original rate I was promised. I can be reached at +12104648660 or David.Berrigan@sanantonio.gov.

DAVID BERRIGAN  |  Premières impressions 
Évaluation :
5

Rickesha do a good job.

Paige Pemberton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Whitaker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaliyah Gaulmon  |  Premières impressions 
Évaluation :
5

Quincy, Raukisha, and Lisa were all exceptionally customer friendly and helpful. Great team.

Danny Blount  |  Premières impressions 
Évaluation :
1

Met with general manager to set up storage unit 3 weeks before I moved from TX to CA. Communicated to her that I would be storing a couch for a friend to receive since I'd be moving to Cali and my friend would be relocating to Tx in 3 weeks. She never mentioned that would require the friend to be listed as an authorized user. When my friend showed up to retrieve the couch she refused him access since he was not listed as an authorized user. I assumed this would be something simple to resolve. When I called to her to understand how to resolve this, she was extremely rude and told me I should have listed him as an authorized user and offered no solution. She didn't even give me the opportunity to amend the contract to list him as an authorized user nor did she advise me that I could simply go online and add him as an authorized user. Instead, she offered no solution and said he would not be given access at all that day no matter what. After calling corporate (no help) I figured out that I could add my friend as an authorized user online and did so. When my friend returned that same day, she let him have access no problem. This is one of the most disturbing customer experiences I've had at Uhaul. I have spend thousands of dollars at Uhaul in the past couple of years. Offering a customer no solution to a problem that is very simple to solve can be easily avoided and handled more professionally. You can imagine how big of a problem this is for me given that I'm now located in California. The GM made it seem that I would have to fly to Texas just to give him access. By no means do I want this GM to be punished, just simply trained better. Merci.

garrett locklear  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA GRIMALDO  |  Online Move In 
Évaluation :
5

U haul gets me and my voluminous crap wherever I think I need to go and I don't have to go to many different venues to coordinate the equipment needed to accomplish my goals. Gotta love that! Suoervisor Virginia was the best intermediary between myself and the counterhelp in Corona,Ca. Those guys must get a percentage of their take. Thanks Uhaul.

John Toombs  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenya lee  |  Premières impressions 
Évaluation :
5

I've had this storage for awhile now and I think I came in and rested briefly because I was hot and tipsy and laid down unintentionally to rest.Now the facility wants to limit my hours of access,van only access my unit when the office is open,and since I pay rent now and only come to pick up and drop off,I want the access hours changed.Who do I talk to about that? Merci.

tyrence griggs  |  Premières impressions 
Évaluation :
5

Joi Scott and Rekesha were both very helpful and pleasant when I needed their help. They both went above and beyond to make sure my needs were met.

Linda Scardis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamont Martin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Edwards  |  Premières impressions 
Évaluation :
1

The lock was not located inside of the locker as promised. I could not reach the locker even with the little step up stool left there.

Melinda Smith  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY PECK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind Justice  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNETTE LEE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick kindred  |  Expérience générale 
Évaluation :
1

This was a nightmare of an experience and I won't be using Uhaul ever again. On 12/8 I booked a 20' truck, a tow dolly and a 10' x 15' unit on the ground level. When I get to the facility on 1/3 I'm told I can't drop the equipment off there (even though that's where I was told to drop it off at) and I don't have a reservation for a storage unit. Lisa, the facility manager, said she could see what's available though. Here's where it gets weird. Lisa found a 10' x 30' on the ground level that was "available" but she had to check that it was really available. Why would the system say it's available when it's not? The problem is, none of her codes were working so she spent an hour trying to get to the unit. A full hour. 30min of which was spent on the phone talking to the manager, Joi, about things that were completely irrelevant to getting access to the unit. She told me to drop the tow dolly off down the road and come back and she would have a unit ready for me. When I get back, she still hasn't looked at the 10' x 30' unit because of the access code issue. Finally, 1,5hrs later we get to the unit and it's not available. Then we spend another 30min trying to get to a 10' x 15' unit on the 4th floor. We get there and it's too far back, it wouldn't work. I booked a ground level unit because it was the only thing that would work for what I was unloading. Meanwhile I have two people I'm paying $100 an hour waiting 2hrs for Lisa to tell me she doesn't have a storage unit. Finally I decided to book a unit at an Extra Space down the road. It took 5minutes for them to book me a unit. Why was this so difficult for Uhaul? Why wasn't my reservation in the system and why couldnt the facility manager access the building? Why do you have units showing as "available" when they're not. This was a major waste of time and money. $200 down the drain because Uhaul dropped the ball. This is the last time I'm using Uhaul.

rainer agles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Krumrey  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james bagley  |  Expérience générale 
Évaluation :
5

Every staff member was very pleasant very helpful and made my experience with the company very nice. Will definitely let people know you always the place to go.

SANDRA WILLIAMS  |  Premières impressions 
Évaluation :
1

Maybe next time it was I speak English

Christopher Gilcrease  |  Expérience générale 
Évaluation :
5

Staff friendly yet professional

Becky Leu  |  Premières impressions 
Évaluation :
4

Thank you for making the moving, and renting process easy.

Jaime Benites  |  Premières impressions 
Évaluation :
5

Joi is outstanding

RANDALL SHEPARD  |  Premières impressions 
Évaluation :
4

If one is homeless, it's not a good idea to use storage, because it becomes a burden, and eventually you lose everything.

Mary Malagon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Hatch  |  Expérience générale 
Évaluation :
3

My first time rented a 3x3x3 unit with U-Haul. When I got to the facility, it was very confusing to know which entrance leading to the whereabouts of my unit. When I finally figured it out & use the elevator to get to the different floors, I was having a hard time locate my unit. I was about to give up & call for cancellation to try a different storage facility, but I was lucky to run into 2 young ladies working for uhaul. They went out of their ways to explain to me, leaded me to my rental unit, & even helped me exchange for a lower level unit since I was too short to reach the original rental unit

Lois Nguyen  |  Online Move In 
Évaluation :
5

Easy and no sweat.

Leslie Perez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hoa Ha  |  Premières impressions 
Évaluation :
5

As Storage Space is in high demand, and I vacated my unit half a month early - I would like the half month of rent refunded, as I am sure it will be rented to someone else I have been a loyal U Haul customer for 35 years, and will be renting another truck early next year

Thomas O'Conner  |  Expérience générale 
Évaluation :
5

Super friendly, clean, and helpful!

Cynthia Lucio  |  Premières impressions 
Évaluation :
5

About a year ago I had rented a storage unit here and had a great experience. I was happy to discover Joi Scott was still the manager. I called her and told her what I needed. I was all set up by the time I pulled up with a loaded vehicle! Thanks Joi and Quincy!

aida GOMEZ  |  Premières impressions 
Évaluation :
1

Rude staff & poor security. Building maintenance is poor and buildings are unsafe.

Andrew Guinn  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave Rosen  |  Expérience générale 
Évaluation :
5

On-line process was very easy. The only issue I had was driving around the property itself. One way in and out of the property in an area that is narrow, as is the back road. My unit is in the middle building and it's made narrow by the U-Haul trucks that are parked there. The whole design/layout of the property doesn't make it easy to navigate around, especially if you have a large vehicle or towing something. While moving some items to my unit there was a U-Haul truck being unloaded and it was parked at an angle that I couldn't drive past it as it was blocking the road. I asked the one person if they could back the truck up enough for me to leave and she said they didn't have the key to it, that the person in the office had it.. I ended up having to back up my vehicle and driving around the back to get out as I didn't have time to track that person down. Other than that, the process and instructions were easy to follow.

Amy Schwab  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan Michael  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleina Mikhaylov  |  Expérience générale 
Évaluation :
1

Unit wasn't ready for move in. Had to wait for customer services and such to get me a new unit when my assigned unit was locked and unable to access. The building smelled and was hot. Also the codes were finicky and worked to get into unit but when I needed to leave didn't work to get out of the gate so I got stuck. Overall horrible experience since I wasted over an hour waiting for a new unit to move in since the one I was originally assigned was locked.

Stephen Mayer  |  Online Move In 
Évaluation :
5

I didn't have any problems. The staff was extremely courteous. I appreciate that too because this move was difficult. They treated me like a human being. Thank you U-Haul!

delois tuesno  |  Online Move In 
Évaluation :
4

Prices are to high and units to small for price

Eva Romero  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saber commercial  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley zeh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmon Hall  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro Navarro Guitz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena Kim  |  Expérience générale 
Évaluation :
5

When checking in originally, we had an after-hours issue. Desperate, we called the personal cell phone of Joi Scott, the manager (which she had given us). She immediately left her home, after working a full day and it being a late hour, and came back to the facility to help us. Yes, we rate this facility, and its manager, 5 stars. Thank you Joi!

craig gilbert  |  Expérience générale 
Évaluation :
1

This was my experience. I rented a unit there for about three months or something like that. I went to remove my items and I had many things I was giving to Habitat for Humanity Restore, but they could not get there until the day after my rent was due for the following month. I returned to U-haul and they said that was unacceptable. I told them I was moving out of state and ask them if there was some kind of form I could sign releasing the items that were in the unit and was told no. about 2 months later I received a call from the manager there, she told me I could have signed a release so they could have gotten rid of the items and that would have been the end of it and she sent it to me in the my e-mail. I told her at the time that I had ask to do that when I was there the last time before I left. I received no cooperation from the young man that was there and was told that U-haul did not do that. Long story short I signed the release form e-mailed it back to them and they did nothing with it obviously. I continued to receive bills in the mail and I sent them e-mails stating that I had signed the release for them to dispose of the items however they wished, but they continued to try to bill me for the space until they finally auctioned it off. Something needs to be done with the complete lack of communication at that facility and the obvious disorganization. In one of my e-mails I ask them if they did not receive the form releasing the items to them to dispose of the items left in the space, but they never responded to that. The only reason they could call or send letters was to harass me about paying rent on a unit that I had signed the form releasing to them months and months before. I will never rent a unit or a truck from U-haul again as a result of this.

Gary Perry  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NATHANIEL TYLER  |  Expérience générale 
Évaluation :
3

Had to navigate around other customers as there is only one elevator

Jonathan Michael  |  Premières impressions 
Évaluation :
5

Great team of employees working here! Excellent service.

Ed Lihou  |  Expérience générale 
Évaluation :
1

I had two units at this facility. The facility is full of rats. After leaving out poison, we had the mess of removing dead rats and the filth. The office is rarely on property. They leave out a sign that says returning in 1,5 hours and that is usually not correct. We have been stranded inside several times. The last time was for two hours and we called the emergency number using the entry pad with no results. Cars seem to be parked all over the property. I am assuming that they rent spaces to these cars but it makes it hard if not impossible to drive through with a trailer. I have contacted corporate about several matters and they have yet to make any changes. We completely move to of both units to another nearby storage.

Holly Moffitt  |  Expérience générale 
Évaluation :
4

Very tight to get in/out in 26’ truck

Thomas O'Conner  |  Premières impressions 
Évaluation :
5

I'm glad to have found this place its very convenient.

James breeden  |  Premières impressions 
Évaluation :
5

Staff was very courteous and helpful!

natasha barker  |  Expérience générale 
Évaluation :
5

all the employees were super nice and helpful

Sinclaire Black  |  Premières impressions 
Évaluation :
5

The woman who manages the facility is very helpful and answered every question I had. She made the process straightforward and I would highly recommend this location.

Dillon Wright  |  Premières impressions 
Évaluation :
3

My door was wrecked by an employee. Other than that, it was great

Mary Cardenas  |  Expérience générale 
Évaluation :
5

I appreciate the excellent customer service and very clean premises.

Linda McCoy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa David  |  Online Move In 
Évaluation :
5

Management was great and so was that girl dazhane

Jimaya Brunson  |  Expérience générale 
Évaluation :
5

thanks for all your help.

Nancy Liao  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clive Hurst  |  Premières impressions 
Évaluation :
5

Staff didn't feel like friends they felt like family!!

Robert Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanirza Morales Mejias  |  Premières impressions 
Évaluation :
5

Joi is a true professional and was so great to work with from start to finish. She was a bright spot during our move across the country. Je les recommande fortement. 

Dylan LeBlanc  |  Expérience générale 
Évaluation :
5

Justin extremely helpful he gets an A +

BOB MCCONAUGHY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick kindred  |  Premières impressions 
Évaluation :
5

Joi was a pleasure to work with. She quickly secured a place for us and made the move-in process as stress-free as possible. Merci.

Dylan LeBlanc  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra Franklin  |  Expérience générale 
Évaluation :
5

Excellent service from this Austin Location that is incredibly busy and frantic.

MATTHEW GRANT CARPENTER  |  Expérience générale 
Évaluation :
1

No good

George Ellison  |  Expérience générale 
Évaluation :
5

Joi is a superstar! Very kind, friendly and accomodating!

Lota Hahn  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Metry  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alify Ali  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HANNAH LOFTUS  |  Online Move In 
Évaluation :
5

The experience was above and beyond, and I am very happy entrusting uhaul for my storage needs.

AMANDA SAENZ  |  Premières impressions 
Évaluation :
5

Joi(not sure of spelling) was an amazing help and so polite and friendly! She made the entire experience way better than I imagined it would have been. Give her a raise!

Thomas Green  |  Premières impressions 
Évaluation :
5

Staff was awesome and super friendly!

April Fabela  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Stagner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna Washington  |  Online Move In 
Évaluation :
1

Horrible service, horrible management

Sergio Mccray  |  Expérience générale 
Évaluation :
5

Joi is/was a very kind helpful person thank you

valencia alexander  |  Expérience générale 
Évaluation :
5

Everyone was very helpful including the representatives at my new storage facility and the ones where I dropped off my trailer

MATTHEW GRANT CARPENTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abigail Weiss  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA RAMOS  |  Expérience générale 
Évaluation :
5

staff was Overall courteous and everything excellentt .

Annie Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joab Jaramillo  |  Expérience générale 
Évaluation :
5

Excellent

Michael McLeod  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Lund  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN GOETZ  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samisha Hutchison  |  Expérience générale 
Évaluation :
1

Why does it say move out date is this week? You locked me out in Fall of 2019 and told me it was too late to get my things. I lost treasured belongings. This was very psychologically damaging. My account wasn't even delinquent at the time. You're now claiming the past 18 months of grieving and suicidal ideation was because an associate lied to me? I didn't have to lose my stuff? This is insult to injury... I will never, ever use your services again. You almost killed me. Over a lie. You almost killed me over a lie. Is it really too late to get my stuff? Why must you put me through this agony yet again?

Olivia Wolsek  |  Expérience générale 
Évaluation :
5

SyMoiyne Clishaye helped me and was incredibly helpful and kind! She made the whole process easy and comfortable.

Sally Doyle  |  Premières impressions 
Évaluation :
5

The staff was super friendly and helpful. While I had gone to get a storage unit my dog ran away. The young man at the front desk was so helpful he set everything up while I went to look for my dog. I threw my money at him and ran off. When I returned he had set up my account and helped me move my stuff. He could've taken my money but didn't. I wish I could remember his name. You guys rock!

Sarah Kanellos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Loredo  |  Expérience générale 
Évaluation :
5

Only complaints are that I wish I didn't have to fill out a whole new contract since I have a contract / unit there already, and that it was made clearer that "online ready to move in" meant "the lock is already in the unit." No big deal but would have really polished off the experience. Other than that everything was great.

Murray Melvin  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chilin Huang  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Lopez  |  Expérience générale 
Évaluation :
4

The location was fine and the staff helpful, but doing anything online with U-Haul is horrible.

Cynthia Ramsey  |  Expérience générale 
Évaluation :
2

My overall experience was not good

Tiffany Polk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON HULL  |  Premières impressions 
Évaluation :
5

I was very pleased with the service I received at Uhaul Storage. I never worried about my property and always found the building clean and bug feel. Staff was very friendly and willing to help in any way. Thank you Joi Scott and Laura Cruz.

aida GOMEZ  |  Expérience générale 
Évaluation :
5

Laura and Joi were super helpful in the entire storage renting process! My wife and I are very appreciative. Merci

Nolen Wagoner  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda Scardis  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick Johnston  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee Leonard  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa Santillana  |  Expérience générale 
Évaluation :
1

Locking handle to unit I was assigned was broken and mangled and made it super frustrating to get in and out without cutting myself. Lady who assigned me the lock was super short with me and even took a personal call while to interrupt me getting my unit. Informed me the day of my truck rental that it was on the other side of the freeway at a different uhaul even though I specifically reserved the truck at this location. Sloppy and disorganized!

Steven Ambarian  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Parniawski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Kosewick  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Huseman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasiya Byelousova  |  Expérience générale 
Évaluation :
1

I called to speak to a manager it took two weeks to get a hold of Joy. She never called me back. When I finally reached her by phone she gave me her cell and told me to call her back. I text her. She text me back "I'll call you back soon." She still has not called me back and my issue/problem has not been resolved it's been a month now.

DENA RICHMOND  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott French  |  Premières impressions 
Évaluation :
5

The kind woman managing the location brought my father and I water bottles while we were moving out. Please give her a promotion. While I was moving in, the staff was super friendly as well. God bless!!

Farris Soboh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Hogan  |  Expérience générale 
Évaluation :
1

We reserved a ground (pull up) unit that was not available to us upon arrival and was charged more for a unit on the 4th floor, and had to place our belongings into 2 seperate units. Being able to speak to a manager is still yet to be taken care. Manager not in for 5 days.

DENA RICHMOND  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley Cha  |  Expérience générale 
Évaluation :
5

I spoke with Joe Scott and she was so kind and helpful with everything that I needed even when she was out of the office.

betsy young  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Gates  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasiya Byelousova  |  Premières impressions 
Évaluation :
5

The person who assisted me, Joi, really went the extra mile to help me. Because I am currently overseas, I had trouble filling out the online forms, which are not set up for that. Joi went through everything with me over the telephone, line by line, and helped me to get it sorted. Great employee!

Lucinda Martin  |  Premières impressions 
Évaluation :
4

My experience with this location was great. However, my experience with the website was horrible!

Cynthia Ramsey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah George  |  Premières impressions 
Évaluation :
1

I still have not moved in a week later. Your communication was poor and now your elevator is broke down This has caused me much other major hassles. I need you keep the unit and get my first month rent back for my trouble. No intent I am sure. But you all fouled me up.

James Burke  |  Online Move In 
Évaluation :
5

The young man working was all by himself and there was a line of people wanting storage/rental van, etc. the employee was very professional, friendly and trying to accommodate everyone's needs. He did an outstanding job! But, the management should schedule more than one person to work.

todd tyler  |  Premières impressions 
Évaluation :
2

I had a unit booked in a certain size and they didn't have it when I got there. They wanted me to buy a bigger one which was more expensive. It took forever to get them to give it to me at the same price because they messed up my reservation. They also didn't know how to give me the discount and it took forever. Nice place though very clean.

Joseph Shahum  |  Premières impressions 
Évaluation :
2

I rented a uhual trailer 2 times recently, racking up a free month of storage each time - as is marketed constantly by uhual - then came time for me to use my free storage and they only let me redeem 1 month. There is zero marketing that says the free storage is not stackable, an employee even said I could but the manager decided no. I moved my stuff out of your business and paid another company to store my belongings as a result. Not impressed

Noelle Hebb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Zhao  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Duncan  |  Expérience générale 
Évaluation :
5

Staff are helpful and very friendly.

Bassam Istelinides  |  Premières impressions 
Évaluation :
5

Joey was very kind, welcoming & accommodating. The facility is very clean and had cold waters available to the clients which was very kind.

RAQUEL ROSA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Zhao  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Hutchinson  |  Expérience générale 
Évaluation :
4

My experience has been great thus far. I am hoping it will continue.

Janelle Powell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick Johnston  |  Premières impressions 
Évaluation :
5

The new online system and space set up is SO easy. It went so much quicker than I was anticipating so I had a lot of extra time in my day! I've rented space here before. The facility is very clean and the space was prepped and ready to go on schedule!

Robert Ramirez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryana stevens  |  Premières impressions 
Évaluation :
3

parking was absolutely terrible while construction was occurring and did not accomodate to movers

Arielle Fishler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Perry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

growler usa  |  Expérience générale 
Évaluation :
5

I highly recommend UHAUL on E 46th. Joi was awesome. She checked me in and took me to the storage unit. The building and storage unit was extremely clean. I had absolutely no worries.

Adrienne Wright  |  Premières impressions 
Évaluation :
5

Very friendly staff.

Michael Wells  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle becher  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Cha  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Princess Goosby  |  Expérience générale 
Évaluation :
4

The storage rooms' locations shown available on line were not. The 5x5x10 was more of a 4x4x10. (Wall placement and structure?)I had to go up to a 5x7x10. Thankful for the manager, Laura's help.

Keely Rhodes  |  Premières impressions 
Évaluation :
5

It was a positive experience.

edward oncken  |  Expérience générale 
Évaluation :
5

Laura who manages this location was exceptional. Cool, friendly, informative. When national corporate made mistakes, Laura made solutions. Would gladly use this facility again.

Graham Nolan  |  Expérience générale 
Évaluation :
5

Laura has been extremely helpful and efficient. We were able to complete the storage unit sign-up process over the phone very quickly.

Jag Gullapalli  |  Premières impressions 
Évaluation :
1

Unresponsive, unprofessional, management seems unqualified for a job requiring no qualifications. Useless when needed. This U-Haul might be the most poorly run location I've ever encountered.

John Dansby  |  Expérience générale 
Évaluation :
5

Pleasant experience and the people in the office were always helpful.

Diane Lee  |  Expérience générale 
Évaluation :
5

Extremely helpful

Tim lyman  |  Expérience générale 
Évaluation :
5

Better if air conditioning worked.

Lee Leonard  |  Premières impressions 
Évaluation :
5

The manager was extremely professional and polite

john clark  |  Premières impressions 
Évaluation :
1

Securing my U-Box in NYC was easy, as was the shipping of my stuff across the country to ATX. It's here at three locations and on two misinforming customer service calls that things disintegrated.

Graham Nolan  |  Premières impressions 
Évaluation :
5

The staff was helpful and friendly. Thank you U-Haul Storage!

david park Howell  |  Expérience générale 
Évaluation :
5

excellent service; staff was friendly and helpful at all times.

Diana Li  |  Expérience générale 
Évaluation :
3

bon

SHAN SABAPATHY  |  Expérience générale 
Évaluation :
1

I reserved a drive up unit and received a 3rd floor unit. Staff had no explanation and didn't try to make my experience positive in any way. I'm very unhappy and will not be using uhaul again.

Sumer Starks  |  Premières impressions 
Évaluation :
5

Excellent service!

kathleen satterfield  |  Premières impressions 
Évaluation :
5

The service was excellent. Prompt, Polite and very clean. I'll be back.

joseph celestino  |  Premières impressions 
Évaluation :
1

Management failure to disclose that making a "reservation" just reserves a "spot" in their system, DOES NOT reserve you the storage room . I reserved in person 3 weeks ago & even offered to pay then

Griselda Flores  |  Premières impressions 
Évaluation :
1

U-Haul gave me wrong address in my confirmation email ,Mobile App, text msg & agent on phone ! Wasted >1 hr driving around! There is no place to park my car to get the keys from the office !

SHAN SABAPATHY  |  Premières impressions 
Évaluation :
5

Tnks for evrething....see you soon again ..

Javier Charles Zavala  |  Expérience générale 
Évaluation :
5

Great facility!

DEBRA WILLIAMS  |  Expérience générale 
Évaluation :
4

I have been at this facility for about 15 years as a pharma rep and most years were good except the time when you chose not to have a manger on site and I was close to leaving glad u put one back

STACEY FENTON  |  Expérience générale 
Évaluation :
5

Bien

Derrick Coleman  |  Premières impressions 
Évaluation :
5

The lady who checked me in was extremely helpful and made every effort to see that I was satisfied with the right size unit for my needs. She also followed up promptly to questions I had same day.

Nicholas Glaze  |  Premières impressions 
Évaluation :
5

Great place.

Jamie Peterson  |  Expérience générale 
Évaluation :
5

I loved it

christopher upton  |  Premières impressions 
Évaluation :
2

The staff somehow miscommunicated and put a lock on my unit, when I had been told it would be left open in order for me to put my stuff into it.

suzanne burdick  |  Premières impressions 
Évaluation :
5

Great to work with. Thanks.

Samuel Griswold  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

DAVID SMITH  |  Premières impressions 
Évaluation :
2

Gate code didn't work after 11 tries, keys to storage lock on my locker didn't work after 2 tries. Employee on duty was covering from another location, he did his best but was incredibly frustrating.

DANIEL CRAVEN  |  Premières impressions 
Évaluation :
5

The person helping me was great.

MAGGS MORRIS  |  Premières impressions 
Évaluation :
1

Took me 3+ hours to get into storage unit. Wasnt told where to go at first, made multiple trips between office and storage unit before anyone figured out that i was given the wrong entry code

Julian Koontz  |  Premières impressions 
Évaluation :
1

I was broken into, the lock bar was torn down with a crowbar and was never called. The way I found out was I went to my storage and a different lock was on storage. I call the manager David he came to

Roel Guerra  |  Expérience générale 
Évaluation :
5

Always a Pleasant Experience when visiting this Facility.

RONALD OWENS  |  Expérience générale 
Évaluation :
2

they charged me for a whole month after being 2 days over my payment date! that BS!

LISA glenn  |  Expérience générale 
Évaluation :
3

I had difficulty with the check out process. The 'computers were down' so i turned in my access card and information to the location manager, who never closed my account. Took 2 weeks to sort it out

scott bradford  |  Expérience générale 
Évaluation :
5

Uhaul was awesome

ERIC TORRES  |  Expérience générale 
Évaluation :
1

I wouldn't recommend your business to anyone, and you will be lucky if I don't write a negative report about you on YELP.

MICHAEL BRIDGES  |  Expérience générale 
Évaluation :
2

I have been trying to close my unit for several months and can not get in touch with the storage manager given the remote site. I continue to be charged.

BMF Media  |  Expérience générale 
Évaluation :
5

Convenient location. Helpful staff in the office. And they were supportive and intuitive with me when it came time to move out. Thank you U-Haul!

Frances Washburn  |  Expérience générale 
Évaluation :
5

thank all of you for kind help

Roxanne Butler  |  Expérience générale 
Évaluation :
3

Staff was friendly for the most part of the time I rented at the location. However, once or twice I had somebody on the phone who was a real handful and a real pain in the neck.

OLIVER MEISEL  |  Expérience générale 
Évaluation :
5

It was very comforting to know my valuables were safe and secure. The prices were affordable and overall it was a good experience.

Yvette Mendez  |  Expérience générale 
Évaluation :
1

Broken elevator and no AC

Cara Liebman  |  Réservation 
Évaluation :
5

The store manager Krystal was phenomenal. She was accommodating, intelligent, and easy to talk to. Made the whole experience worth while.

miles freeborn  |  Expérience générale 
Évaluation :
5

Good facility, served its' purpose.

matt lancaster  |  Expérience générale 
Évaluation :
5

a

Edwin Gonzalez  |  Expérience générale 
Évaluation :
1

I reserved a unit a month in advance and the day I was supposed to move items into it, I was told I do not have a unit ready. And I received an email charging me double for the unit I did not have.

Melissa Salacki  |  Expérience générale 
Évaluation :
3

The elevator was broken during my move out process. Also, the carts at the I-35 and Airport location are TERRIBLE. Only one flat bed cart and the wheel was broken. Please consider upgrading the carts

Clint Stepp  |  Expérience générale 
Évaluation :
4

Aucun

DIXON THEODORE  |  Expérience générale 
Évaluation :
1

I made a reservation a month in advance that was not honored when I arrived with a truck full of the furniture I needed to store. "Overbooking" was the explanation. Very disappointing.

Jeffrey Wade  |  Réservation 
Évaluation :
1

I reserved a storage unit close to a month ago. We even called to confirm that the reservation was in place. When we arrived on Sat., we were told there was no space for us at this facility. Not. Good

JOHN GILL  |  Réservation 
Évaluation :
5

Awesome service. Didn't need an extra month that I paid for and got money refunded back. Great staff that is friendly and always willing to help.

Daniel Rom  |  Expérience générale 
Évaluation :
5

No additional comments

Robbin Schoewe  |  Expérience générale 
Évaluation :
5

Your employee Kelsey Acosta is the nicest, most CV competent person I can remember wo e.g king with at any storage or truck rental facility...

Duggan Flanakin  |  Expérience générale 
Évaluation :
4

C'est ici le troisieme fois pour moi avec U-Haul et, remerciers a Ms. KRYSTAL CRUZ, le meilleur.

JOHN SUSTMAN  |  Expérience générale 
Évaluation :
2

The access to the storage area is too easily blocked by the rental trucks, making it impossible to move in and out with ease.

elaine cohen  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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