Customer Reviews for U-Haul Moving & Storage at I-35 and Airport Blvd

1 210 évaluations

1032 E 46th St   Austin, TX 78751

(512) 452-2720

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 452-2720

1032 E 46th St
Austin, TX 78751

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise H.  |  Expérience générale 
Évaluation :
3

My first time rented a 3x3x3 unit with U-Haul. When I got to the facility, it was very confusing to know which entrance leading to the whereabouts of my unit. When I finally figured it out & use the elevator to get to the different floors, I was having a hard time locate my unit. I was about to give up & call for cancellation to try a different storage facility, but I was lucky to run into 2 young ladies working for uhaul. They went out of their ways to explain to me, leaded me to my rental unit, & even helped me exchange for a lower level unit since I was too short to reach the original rental unit

Lois N.  |  Online Move In 
Évaluation :
5

Easy and no sweat.

Leslie P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AIDA G. 
Évaluation :
5

great job with pickup and drop off

billy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hoa H.  |  Premières impressions 
Évaluation :
5

Great help from the staff getting my truck checked out fast and easily and same on the return.

BURNES H. 
Évaluation :
5

As Storage Space is in high demand, and I vacated my unit half a month early - I would like the half month of rent refunded, as I am sure it will be rented to someone else I have been a loyal U Haul customer for 35 years, and will be renting another truck early next year

Thomas O.  |  Expérience générale 
Évaluation :
5

Super friendly, clean, and helpful!

Cynthia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REX F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATWANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE DIANE D. 
Évaluation :
5

Staff was very friendly and helpful. I've used the check in process through the app previously, however it was much faster & easier to go inside and check in directly with uhaul personnel. I was in and out in less than 5 minutes.

Elias B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON EDWARD B. 
Évaluation :
5

We did in person check in and it was professional and helpful

ROY D. 
Évaluation :
1

I took a picture of the mileage when we picked up the truck and it shows 25 miles less from what you are charging me. I will call the shop tomorrow and straighten it out. It's unbelievable that you're inbusiness of scamming people like that!!!

Stasa T. 
Évaluation :
5

About a year ago I had rented a storage unit here and had a great experience. I was happy to discover Joi Scott was still the manager. I called her and told her what I needed. I was all set up by the time I pulled up with a loaded vehicle! Thanks Joi and Quincy!

aida G.  |  Premières impressions 
Évaluation :
5

Be able to get contract printed Computer was not able to print

Mauel Y. 
Évaluation :
1

Rude staff & poor security. Building maintenance is poor and buildings are unsafe.

Andrew G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conner M. 
Évaluation :
5

The customer services was so excellent, due to your attendance and her great eye for my detail experience. Thanks for your time!

DARCUS S. 
Évaluation :
5

On-line process was very easy. The only issue I had was driving around the property itself. One way in and out of the property in an area that is narrow, as is the back road. My unit is in the middle building and it's made narrow by the U-Haul trucks that are parked there. The whole design/layout of the property doesn't make it easy to navigate around, especially if you have a large vehicle or towing something. While moving some items to my unit there was a U-Haul truck being unloaded and it was parked at an angle that I couldn't drive past it as it was blocking the road. I asked the one person if they could back the truck up enough for me to leave and she said they didn't have the key to it, that the person in the office had it.. I ended up having to back up my vehicle and driving around the back to get out as I didn't have time to track that person down. Other than that, the process and instructions were easy to follow.

Amy S.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamed S. 
Évaluation :
5

Customer service was good and the pickup truck I rebted ran great!

VIOLA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleina M.  |  Expérience générale 
Évaluation :
1

The personnel on sight were not helpful at all. I need to speak with Upper Management at customer service to properly file a complaint and discuss reimbursement

EBONI W. 
Évaluation :
1

Unit wasn't ready for move in. Had to wait for customer services and such to get me a new unit when my assigned unit was locked and unable to access. The building smelled and was hot. Also the codes were finicky and worked to get into unit but when I needed to leave didn't work to get out of the gate so I got stuck. Overall horrible experience since I wasted over an hour waiting for a new unit to move in since the one I was originally assigned was locked.

Stephen M.  |  Online Move In 
Évaluation :
5

I didn't have any problems. The staff was extremely courteous. I appreciate that too because this move was difficult. They treated me like a human being. Thank you U-Haul!

delois t.  |  Online Move In 
Évaluation :
1

Most of my problems could have been fixed by the manager simply showing up when they opened and not an hour late (and two phone calls). Also, the requirement for a passport (who the hell brings a passport to rent a vehicle?!) or a second phone number is just stupid. Nowhere else is that a requirement. Finally, the online system is something from the 1990s. It takes way too long to set up and is totally unnecessary. You say getting the truck is 100 % automated (excepted you need to jump a 6' fence and Hotwire the truck since you need the key from the office that never opens). I will look for any option for truck rental in the future that is not uhaul. Worst rental experience I have had in my life (and I have rented a lot of trucks).

James Alan N. 
Évaluation :
4

Prices are to high and units to small for price

Eva R.  |  Premières impressions 
Évaluation :
5

The people you hire make the difference . They are the ones that uphold your image. Take care of them and they will take care of you! Enough said!

KENNETH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathi D. 
Évaluation :
1

I was charged roughly double the mileage I actually drove, should have taken pictures of the original mileage when I rented the van so I could prove it. definitely would not recommend this location. it seems they forgot to record the updated mileage after the person before me returned it so I ended up having to pay for both my mileage and the last person's too. super disappointing

Evan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADRIA F. 
Évaluation :
5

The person who helped me with my pick up today was great! I've never rented a U-haul before and I was worried the pickup and return process would be long/difficult but she was so efficient and helpful and explained everything so well I felt more at ease understanding how and what was being charged and how to return the van. I've heard people sometimes run into issues like their pickup is delayed or have technology issues but I was able to pick up my rental right on time. I arrived a little early and someone even offered to change my reservation to mobile pick up so I wouldn't have to wait which was so nice and helpful. The van was clean and easy to drive and I'm really happily surprised how good this renting experience was. And after I returned the van my receipt was emailed right away!

TIFFANY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saber c.  |  Premières impressions 
Évaluation :
5

You literally can NOT do anything to improve at this location. I had the BEST customer service experience. The two guys that helped me were textbook customer service reps. Exactly how management would want them to be!!!!!

AARON W. 
Évaluation :
3

they fuel tank was not full and they did not tell me how to return the truck with the app so i do not get charge the 20 dls

maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley z.  |  Premières impressions 
Évaluation :
1

I had scheduled a pick up for 11am and when I showed up an outside worker informed me that the manager left for an “emergency” and closed the office. She had no ETA and was very rude. I waited in the parking lot for an hour and finally someone showed up. When I walked into the office she had her lunch set up on the counter while helping me check in for my uhaul. When I arrived to return the uhaul the next day the office was closed again. This location was extremely unprofessional and I was overall disappointed with the service I received.

Kristin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARUN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHRYN G. 
Évaluation :
3

Having both a UHaul vehicle rental and storage together without a separate lot for the vehicles just made it too cumbersome and it made the aisles too narrow.

John D. 
Évaluation :
5

Jai was clear and very helpful with all my questions. She made the experience very stress free. I appreciated her time and customer service.

Stefanie A. 
Évaluation :
5

The attendant who helped me was courteous, efficient, and helpful. Great experience!

PETER ZHI-YUAN W. 
Évaluation :
5

The female employee who helped us when we went in to pick up our rental truck on Monday evening (8/9) was very friendly and helpful.

ROBERT ALLEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDNA R. 
Évaluation :
3

Had to navigate around other customers as there is only one elevator

Jonathan M.  |  Premières impressions 
Évaluation :
3

1st U-haul location did not have my reservation for a truck. So they sent me to this location, I was only able to use the truck for less than 12 hours. Which is not enough time to pick up my U-Boxes. So frustrating the lack of communication between the stores.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
4

Very tight to get in/out in 26’ truck

Thomas O.  |  Premières impressions 
Évaluation :
5

I'm glad to have found this place its very convenient.

James b.  |  Premières impressions 
Évaluation :
3

This location is in a bad neighborhood and the parking is too limited/unsecured. I recommend adding more safety or security features.

Tiffany H. 
Évaluation :
1

Make sure your check in website works or provide alternate means to check in after hours.

PATRIK P. 
Évaluation :
4

Customer service was fantastic, the only reason for the 4star rating is that the lot is very tight and a challenge to drivers who aren't used to big trucks.

Joanna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin L. 
Évaluation :
1

Our reservation was for 6:30 PM 7/24 but the truck was not there. No call or text guy locked door on my son as he approached for help. No response to our messages. I waited on hold over 20 minutes cut off. My son waited on hold they redid the reservation at 1/800 number but could not pick up until 9:00AM following day 7/25. Manager was rude said they were inconvenienced not us because the truck was not there and we did not receive a text, email or call. No alternative U-Haul offered. I have rented multiple trucks and trailers from Ugaul and this by far was the worse experience.

JACOB S. 
Évaluation :
5

The woman who manages the facility is very helpful and answered every question I had. She made the process straightforward and I would highly recommend this location.

Dillon W.  |  Premières impressions 
Évaluation :
5

merci

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sotirios K. 
Évaluation :
3

There was a long wait time, but it's understandable because was only one person. The lady that helped me was very friendly and once she arrived at the counter the rest of the process was quick. This is also a convenient location right off I-35

Joy S. 
Évaluation :
1

The truck had not been cleaned when I arrived to pick it up. A courteous employee sis clean the truck. I was charged for 8 gallons of fuel plus a fuel surcharge and I drove the truck 9 miles. I returned it with the same amount of fuel as when I picked it up, a quarter of a tank. I have emailed the manager with no response. I am going to contest the charge with AMEX

DONAL V. 
Évaluation :
2

customer service was inconsistent, roach in my truck, and my side mirror was shattered

CAROLINE H. 
Évaluation :
2

The employee was fantastic but mobile pickup and ability to “skip the line” was absurd. We waited 45 minutes in line before we could get the truck. They need a mobile pick up area.

Blake L. 
Évaluation :
5

Customer service was vey professional thank you

HOPE J. 
Évaluation :
5

Great customer service! The whole process was very easy. Highly recommend this location.

SARA R. 
Évaluation :
5

I was very happy with how easy it was. The staff at this location were helpful and friendly.

DELIA D. 
Évaluation :
5

thanks for all your help.

Nancy L.  |  Premières impressions 
Évaluation :
5

Joi Scott a great manager; she was very helpful

Susan A. 
Évaluation :
5

Joi, was great.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Every interaction I had was warm, clearly communicated, professional, and positive- even friendly. I was SO pleased with the service, the cost and the value.

Willow D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W. 
Évaluation :
5

Always an easy time with Uhaul. More specifically, the folks working at the Airport and 35 location are top notch.

Ruben C. 
Évaluation :
5

Staff didn't feel like friends they felt like family!!

Robert J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanirza M.  |  Premières impressions 
Évaluation :
2

Check in process could not be completed online as the truck was behind a locked gate.

Joseph Livingsto F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NITINKUMAR P. 
Évaluation :
5

Justin was the associate that helped me - he was very friendly and professional.

PATRICK D. 
Évaluation :
5

Justin extremely helpful he gets an A +

BOB M.  |  Premières impressions 
Évaluation :
1

rented truck for one day. Final invoice came back with 2 days of charges even though truck was returned before the deadline. Now waiting on hold for 20 minutes to get this corrected. This is some kind of scam making me wast an hour of my day to correct improper charges

MARC V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY C. 
Évaluation :
5

The lady who took my reservation over the phone for the cargo van and the gentleman who actually check me in and out for the rental both did an excellent job. They were very friendly and helpful. The location of the U-haul itself is not so great. There were a lot of homeless people hanging around the area. I would probably rent from a different location (because of the homeless) in the future but would love to work with the employees who helped me out.

NITIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SNEHAL MAHESH KU B. 
Évaluation :
4

I wish parking at this location was easier! There are only 3 parking spots for customers & the locked gate makes returning rental equipment a bit tricky.

KATIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alify A.  |  Premières impressions 
Évaluation :
5

Joi(not sure of spelling) was an amazing help and so polite and friendly! She made the entire experience way better than I imagined it would have been. Give her a raise!

Thomas G.  |  Premières impressions 
Évaluation :
5

Staff was awesome and super friendly!

April F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Premières impressions 
Évaluation :
5

The front desk was very helpful and accomodating in assisting me with my special request. I would highly recommend this location. Merci!

CYNTHIA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA K. 
Évaluation :
5

Joi Scott was a pleasure to work with. The customer service we received from Joi Scott was excellent!

George Albert D. 
Évaluation :
5

Friendly and helpful staff

THOMAS G. 
Évaluation :
3

Did not follow any masking protocol and one way gate access had issues when we weren't given a key

Yifu L. 
Évaluation :
5

Joy was super helpful! Thank you!

Misael H. 
Évaluation :
5

Everything went as planned, no surprises, very happy. I cannot remember the women's names that work there but they did a great job, friendly and I knew what the expectations were.

Colleen Ellen W. 
Évaluation :
5

Joi was very friendly and helpful

STEFAN J. 
Évaluation :
5

The arrows directing you out of thr storage lot are a little confusing

VAGISHA B. 
Évaluation :
5

Every single employee was extremely helpful and kind

SALLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Addison P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN G.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

DANIEL L. 
Évaluation :
5

Ladies up front were wonderful. Thank you!

ANNE C. 
Évaluation :
1

Joi, the person who helped me was great. I was told though that it was a 24 hour rental and that I would get charged for actual mileage. I picked up the truck at 3:30 and dropped it off same day at 11:30 but I was charged an extra day rental. Also, I actually went to return the truck earlier than 11:30 but there was a very shady individual that was standing right by the door. It looks like he was doing drugs, etc. I was not able to pull the truck up and drop the keys in the night drop. I finally called U-Haul to find out what I should do because I had to drop the truck that night as I was catching a flight back to Seattle in the morning. We waited a long time and finally the person left. I rushed and drop the truck and keys and got out of there. I was a huge waste of time and scary because it was only my daughter and me. I took a picture that I can send. I would never rent from this location again.

Denise L. 
Évaluation :
5

Only complaints are that I wish I didn't have to fill out a whole new contract since I have a contract / unit there already, and that it was made clearer that "online ready to move in" meant "the lock is already in the unit." No big deal but would have really polished off the experience. Other than that everything was great.

Murray M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven Alvis B. 
Évaluation :
5

Jo was very professional and helpful.

Staley G. 
Évaluation :
5

The manager was lovely friendly and a pleasure to work with! My experience at this location was super! Thank you u haul you did great at this location! 😊😊😊😊😊 EXCELLENT

LINDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pryor L. 
Évaluation :
5

Joy was so wonderful. So sweet and welcoming. Solved a few of our problems with unloading and loading into the unit. She saved the day! She needs a promotion and a raise. Would come back to that location anytime.

LAUREN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Charles R. 
Évaluation :
4

The location is a bit confusing tucked back all fenced in ... however Joi was very friendly and pleasant even when having to work Christmas Eve.

MARGARET HELEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judson H. 
Évaluation :
5

Joi the store manager was so great to work with. I had gone to a closer U-Haul originally (4021 N Interstate Hwy 35, Austin, TX 78722). When I walked into the first store (labeled U-Haul at UT Austin), you would have thought I had just ruined the two people who were working's day. They refused to help me locate a truck, opting to tell me they had nothing available until Dec. 30. They told me to call the U-Haul 1-800 number and that was it. Zero effort on their part to try and provide me with any assistance. As soon as I walked into the second one, U-Haul Moving & Storage at I-35 and Airport Blvd, it was like night and day from the other U-Haul. Joi, like her name implies, was quite literally a joy to work with. I walked into the building worried now that I wouldn't be able to rent anything. Joi sat me down, went on her computer and was able to get me a truck with everything I needed in less than 10min. Moving is stressful. Having to work with difficult people amidst a stressful time is very difficult. Joi took away any and all stress I had. Minus me having to drive the truck. But no one can help that but me. I would 200 % recommend you go to the U-Haul Moving & Storage at I-35 and Airport Blvd and work with Joi to get all of your moving needs taken care of.

Dana K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chombe H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Motaz T. 
Évaluation :
5

the hanging bar in the middle of the van was warped.. and ended up snapping during my move.

Camden C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F.  |  Premières impressions 
Évaluation :
5

The person who assisted me, Joi, really went the extra mile to help me. Because I am currently overseas, I had trouble filling out the online forms, which are not set up for that. Joi went through everything with me over the telephone, line by line, and helped me to get it sorted. Great employee!

Lucinda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah W.  |  Premières impressions 
Évaluation :
5

Joey was very kind, welcoming & accommodating. The facility is very clean and had cold waters available to the clients which was very kind.

RAQUEL R.  |  Premières impressions 
Évaluation :
4

My experience has been great thus far. I am hoping it will continue.

Janelle P.  |  Premières impressions 
Évaluation :
5

The new online system and space set up is SO easy. It went so much quicker than I was anticipating so I had a lot of extra time in my day! I've rented space here before. The facility is very clean and the space was prepped and ready to go on schedule!

Robert R.  |  Online Move In 
Évaluation :
5

I highly recommend UHAUL on E 46th. Joi was awesome. She checked me in and took me to the storage unit. The building and storage unit was extremely clean. I had absolutely no worries.

Adrienne W.  |  Premières impressions 
Évaluation :
5

Very friendly staff.

Michael W.  |  Premières impressions 
Évaluation :
5

The manager was extremely professional and polite

john c.  |  Premières impressions 
Évaluation :
5

Great to work with. Thanks.

Samuel G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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