Évaluations des clients U-Haul Moving & Storage at I-35 & Berry St

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at I-35 & Berry St

Cote générale :

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BEVERLY M.
Évaluation :

I did have trouble with self check out and check in. Checking out I still ended up having to go in to store to check out truck and checking truck in I had to wait at parking lot 2 hours to speak to someone to check truck in. So I was not happy at not being able to do the self service.

leticia H.
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Le client n'a pas laissé de commentaire.

RANDALL H.
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Le client n'a pas laissé de commentaire.

Melissa M.
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Le client n'a pas laissé de commentaire.

Jay P.
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Michael is very helpful and humble. Corporate staff from U haul mess the thing but Thanks to Michael (Manager) for his help and clarification. I would recommend this centre. Thanks

DAVID M.
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Le client n'a pas laissé de commentaire.

Brandon O.
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Le client n'a pas laissé de commentaire.

Dawn L.
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Service was great he was very helpful and polite

Cheryl C.
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The clerk was very nice. The original place chosen was closed. The 2nd place did not take trailers so finding this location and having the clerk be so nice was a good way to end the day. I could not get anyone to respond to the online chat or answer a phone in a timely manner. (The location was closing soon and I needed to change my drop off location.) We did not have time to find a safe place to pull over and wait 30-45 minutes for someone to answer our calls. It would be really nice if you reach stores directly instead of having to go through an automated system. Posting local numbers is deceiving when they all route through your automated system.

ABIDULHAQ A.
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I had to waist a lot of time to get a Uhall. I have a very bad experience of this time Uhall service.

TYLER D.
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One employee in entire store . He was very rude with a “better-than” mentality.

Mitchell L.
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Sign says to stay in your truck and someone will come to you to return vehicle. Employee was sitting in an office inside. Employee did not wear a mask.

SHELBY L.
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Le client n'a pas laissé de commentaire.

THI THANH MAI T.
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Le client n'a pas laissé de commentaire.

ROSA MARIA M.
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They need better customer skills the guy was really rude and when i first got there he acted like he didnt notice me an took foevever to come out and help last time i rent a uhaul here!!! You dont get customers with a attitude like that.

KATHRYN S.
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Le client n'a pas laissé de commentaire.

William H.
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The team here is always helpful and friendly.

GINA S.
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Extremely nice and helpful.

MELODY C.
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Friendly employees

Daryl B.
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Check the tire wear. My truck had a bald tire that probably would've blown out while hauling all my possessions and towing my truck and could have resulted in a disaster for both myself and other drivers on the road. The staff is really nice though. However, I'm not sure who's responsibility it is to check the condition on the equipment, but having a blowout on the trailer and having a bald tire on the truck is inexcusable. That is not the quality of equipment I've been accustomed to using U-Haul and I'm quite perturbed by my recent experience. Next time I'll be sure to inspect the equipment and make sure it's safe to haul my possessions over 400 miles. You guys can do better than this.

REED WLLLIAM P.
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Don't let homeless people on the site, a homeless man was asking the site manager for money and then the site manager directed the individual to me to ask for money, very un- comfortable and un- professional.

Jerry G.
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Le client n'a pas laissé de commentaire.

ESTEL HARVEN T.
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Le client n'a pas laissé de commentaire.

MELODY C.
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Young lady who helped me was nice and helpful.

BODIE C.
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Le client n'a pas laissé de commentaire.

ALFRED S.
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Le client n'a pas laissé de commentaire.

ALFRED S.
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Le client n'a pas laissé de commentaire.

maria cristina A.
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Le client n'a pas laissé de commentaire.

Alex M.
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Very helpful and courageous. Great people!

ROYCE P.
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Le client n'a pas laissé de commentaire.

Jack M.
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Le client n'a pas laissé de commentaire.

PATTI M.
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Had very minimal contact with this location.

SCOTT M.
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I completed my check-in on line the day before, however the location was not ready for me when I arrived.

emiliano L.
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Le client n'a pas laissé de commentaire.

Jerry O.
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Le client n'a pas laissé de commentaire.

Edward A S.
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Le client n'a pas laissé de commentaire.

William D.
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Le client n'a pas laissé de commentaire.

Otoniel R.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Sara was awesome!

Trevor H.
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N/A - The gentleman who helped me was awesome, FYI. Get this man a raise. Thankful for his help.

Shane M.
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I had a problem with the ramp. It came completely off the vehicle, and I couldn't get uhaul to answer to provide support. We had to haul the ramp around with us and/or unload without it. I should have been able to speak to someone sooner who could have helped me figure it out.

YVETTE L.
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Really nice people work here - I will 100% rent from this location again if need be.

Hans A.
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very friendly staff. what an awesome guy. he was really concerned about our journey and how the other place gave us a bad truck.

Jason N.
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Great services, great, friendly And helpful staff!

edwin haroldo B.
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Le client n'a pas laissé de commentaire.

Curtis N.
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A

JEFFREY P.
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Le client n'a pas laissé de commentaire.

DELBE M.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

paul D.
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Long waits, truck had a blown fuse, trailer had something wrong with the emergency brake. And Pro Dependable Services hired through uhaul.com never showed up so I had to load the entire 20' truck myself.

TIA M.
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Staff were very professional and helpful. Trucks were sanitized, very clean and was already pulled up near the exit for me when I arrived. Overall Excellent service! Thanks Guys!!!

christopher C.
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Le client n'a pas laissé de commentaire.

SHAWN R.
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No improvement necessary. These guys take care of you.

Douglas A.
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N/A

Jordan Y.
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Le client n'a pas laissé de commentaire.

BOBBY D.
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Le client n'a pas laissé de commentaire.

DANIEL C.
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I had to park my car on the side street while using the truck, and my car was burglarized. While not there employees' fault, I will not risk repeating that experience. Having a camera that can see over the trucks to the curb might have helped find the burglar.

demarkus T.
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Le client n'a pas laissé de commentaire.

shawn R.
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Nothing. Job well done. The team did everything they could to get me a van and on the road. Thank you.

Steve A.
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Want to thank Micheal for his knowledge his recommendation on upgrading my selection. My trip would have been miserable. I appreciate it very much

Sean K.
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Great crew here. Very helpful, professional, and informative!

MARTIN RIVERA A.
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MARTIN IS USING THE WRONG EMAIL... THIS IS NOT HIS EMAIL

Steve H.
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The truck leaked during a rain, and I have a lot of damaged belongings. I've already filed a claim.

daniel H.
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When we got there it took some time to get help as there were only two people working and it was taking a bit longer. The large guy helped us and was pleasant to deal with. My issue came when I returned the trailer I had rented. The lot where you pull in isn't that large so I had pulled into the back area to turn around as I was unsure where they wanted it parked. This scrawny short guy comes running out shaking his head like I had done something wrong. My dad was with me and told the guy don't come out just shaking your head, at which point the guy got an attitude and hollered that we needed to park it up front then walked away. I finished turning around and parked in line with another truck and went inside. The same guy came walking out of the back and asked what I needed so I told him I was dropping off the trailer when he instantly popped off "is that guy your passenger"? I said yes then he asked "do you let him talk to people that way"? I told the guy that all he had to do was wave instead of running out like I had done something wrong. At that point he mouthed off "so now you're going to tell me how to do my job"? When I tried to respond he kept talking over me and would not let me say one word. I am in charge of 4 states and deal with customers everyday, I would never accept an employee addressing or acting that way to any of my customers. This guy had an attitude that was uncalled for, my only regret at this point was I did not get his name. I'm sure there's not many scrawny, short guys that wear glasses and wears a skull facemask up there though. This guy needs retraining on leaving his attitude at the door when he gets to work. Due to this one guy I will be looking elsewhere when it comes to renting equipment.

ROBERT K.
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Fantastic manager..I should have tipped him

JACK R.
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Personnel masked, efficient, prompt.

delvis M.
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Le client n'a pas laissé de commentaire.

DANYELLE J.
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Le client n'a pas laissé de commentaire.

LORRAINE D S.
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Awaiting a small refund.

ASHLEY D.
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The manager is awesome here n great customer service

Preteesh M.
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It was an off-hours drop off

gargis T.
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Le client n'a pas laissé de commentaire.

William G.
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Everything was great and Michael was a big help, he's awesome. Thank you

Stephanie C.
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Le client n'a pas laissé de commentaire.

kayley W.
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Adam was very helpful. Told us that we are lucky that we got there safely and that they were sorry that we had bad equipment. Explained that he was upset and would fix the issue. Told us to call the 800 uhaul number.

GREGORY R.
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Le client n'a pas laissé de commentaire.

alexis S.
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More staff- too busy

ANTHONY T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Felicia M.
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Le client n'a pas laissé de commentaire.

JACK R.
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Le client n'a pas laissé de commentaire.

dan J.
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Customer service was excellent: polite, clear, and efficient. The truck was reasonably priced for my needs, and was clean and and well maintained. Very happy with my experience.

lisa S.
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Le client n'a pas laissé de commentaire.

JENNIFER Y.
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The staff was great, very helpful and super fast.

latonya R.
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The manager was awesome, with great customer service.

jonathan M.
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We had to try four trailers before one actually had working lights. Not the managers fault, just seems like more frequent preventative maintenance would benefit the fleet.

edward P.
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Le client n'a pas laissé de commentaire.

Jose roger A.
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No complaints

ALLEN B.
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Le client n'a pas laissé de commentaire.

victor S.
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Take your own pictures before, customers drive off

Dwayne F.
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I was standing in line & another customer cut in front a man & myself. I spoke on it and I was told to just Chill Out. I didn't think we should have been looked over at all. The CSR should told the customer you have to wait your turn. We were all doing the same thing waiting to pay. I feel as though once I spoke and said he cut the CSR should have immediately asked him to step back. The improvement need to be that everyone is treated fairly at all times. If it wasn't for my granddaughter going to college I would have gone to another location. Or would gone to another company period!

Mario L.
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Le client n'a pas laissé de commentaire.

SEAN D.
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Service very slow.

Carey P.
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Le client n'a pas laissé de commentaire.

LACRESIA D.
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Le client n'a pas laissé de commentaire.

ayron nicole S.
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After going to three stores I ended up here. Thank God I did! They were great to work with. Very courteous of my time. Helpful with my needs. Thank you, both!

Daniel H.
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Le client n'a pas laissé de commentaire.

PAUL B.
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Attention to fulfilling supply order would have been nice- Charged for moving blankets not received

maria cristina A.
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The person at the front desk was extremely slow. We had to wait for more that an hour. Adam gave us the blankets for free to alleviate the wast of time we had to endure.

kendall C.
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Le client n'a pas laissé de commentaire.

JERRY O.
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Le client n'a pas laissé de commentaire.

roberto G.
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I did not run into any issues truck was in good condition and with cold air.

robert h. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Richard A. | Expérience générale |
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The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

James L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

David F. | Premières impressions |
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Mike was a great help and provided exceptional customer service

Michael L. | Premières impressions |
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Great service especially Michael the owner. Efficient and fast paced.

Marlen P. | Premières impressions |
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Great customer service!! Thank you for your assistance.

John C. | Expérience générale |
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Very helpful and respectful

Calvin C. | Expérience générale |
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Owner went out of his way to accommodate our after hours pickup. Highly recommended.

benira d. | Premières impressions |
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We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

Patrick R. | Expérience générale |
Évaluation :

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Non reviews have been submitted for this location.

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