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Évaluations des clients U-Haul Moving & Storage at Janaf
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Témoignages des clients récents de U-Haul Moving & Storage at Janaf
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Communication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.
I had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran location
experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.
My son have one from you it is his name But I pay the bill for it just in his name
I will use this facility again when I return home. Thanks
One way tow went great. Hope to use again on return trip. Thanks!
Gave a lot of money renting out the unit but could not get a refund on unused days after paying the last months payment. Paid 08 AUG and closed the unit 26 AUG. Got $0.00 back. What a rip off.
Nice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...🤗🤗🤗🤗😊😊
Both representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.
Steve the manager was so grateful to help me with the time I was with Uhaul. I went back on my agreement and failed to pay as agreed. So, I thank him for how he allowed me to continue and not auction my storage off.
The only thing I didn't like was that I autopayed and I was only there three days and they wouldn't give me a refund for the rest of the month knowing that they will rent the same space the next day and will be paid twice for the same month
I was first directed to Monticello location. Elevator was not working! Staff worked diligently to find a location on Raby Rd. Staff at both locations were professional, courteous and very helpful.
Comments would to extensive for this format
I still need to leave here
Thanks
The staff and their professionalism was awesome. Seeming to be short staff the waiting time was fast.
The m you!
Was able to go from a 10 x 15 to a 10 x20 storage unit at no extra charge. Stephen is very friendly and knowledgeable. Will use again
Staff was very friendly and extremely helpful.
The I-Haul was pick up at New Jersey . As we were on are way to Virginia we had pull in to store and I open the glove department to check The paper work on the truck and found marijuana.
None
Very good.
Good experience each time I've used uhaul
Yolanda delivered and picked up my Uboxes and she was an amazing person. Very kind and respectful and professional. She made this hard moving experience a little more tolerable.
Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.
Put Ryan in some U Haul comerrials. Ryan is such a friendly young man. He should be the face of UHaul.
My Staff were EXCELLENT! The storage unit really helped us out waiting for my daughters townhouse to be completed. Alexis & her staff are lifesavers! THANK YOU!!
Great service, unlike the last uhaul location I used.
Only drawback, there were too many broken down uhaul trucks on the property.
we received great customer service. friendly and very helpful!
I did not use the storage facility. My Pod was delivered to my house on time and without a hitch.
The young lady that assisted me was very friendly and helpful.
Employees of warehouse for ubox storage were excellent. I was not completely satisfied with warehouse climate, however, 2 pieces of furniture had mold beginning to grow. Glad I did not leave in ubox
I had U-Box delivered at my door. Did not get to see your facility but gave you “yes” anyway. Your staffs were great. Prompt communication, careful placement of the U-Box. I would definitely use your
I was contacted by 3 separate people all telling me different things about the delivery of my uboxes. Scheduling delivery was difficult because they only do windows, not exact times.
Wow Sam she is excellent at her job.
Nora at this location was very helpful and considerate. She took the time to follow-up with us each time we had a request to make sure everything was taken care of.
Thank you guys so much!! You helped me so much with my move :)
Disregard "no" above, we never saw the facility. Average rating given solely based upon time zones not being acknowledged, we received numerous calls prior to 6am.
Yolanda was very nice.
Excellent friendly service. The staff went the extra mile and notified me promptly of a parcel that took a while to arrive. Thank you.
The representative by the name of Sam, who is a female needs some additional customer service training. Her attitude is not appropriate when dealing with the public
Customer service could be extremely better.. Needs Improvement
We had a UBox delivered to our home by Yolanda. Spoke with her several times before delivery and each month got a call for renewal. Yolanda is a jewel in UHauls business.
Thank you for your efficiency in delivering and picking up my U-Box.
Looks like u haul ays your employees well cause they work very happy, thanks yolanda
Great place. Staff is great especially the lady that helped me. She was very friendly and helpful. I came in last minute trying to get stuff done and she was very accommodating.
I rented two U Boxes.The woman who delivered and picked up the boxes was prompt, skilled with the machinery, pleasant, professional and truly enjoyed her job. She provided excellent customer service.
The Uhaul box experience exceed my expectations. Timeliness, consideration, real human interactions. Would recommend to anyone. Thank you!
I had cancelled this reservation through U-haul but did see the units at Janaf were clean and safe.
I've never been to this location,but the service over the phone was excellent. I had u boxes delivered. The service was excellent. The pickup was also excellent. Thanks to all.☺
Alexsa was great.l
Samantha and Alexis were very helpful and accommodating during the summer heat. They provided excellent customer service and deserve special recognition for their efforts. Thank you again!
Staff were absolutely amazing, would give 500 stars if I could. I think they need a promotion!
Only downside was the call center who picked up the call when I thought I was being answered by the actual store. The lady misinformed me, and I had to make a wasted trip to the office.
We had some issues with the Ubox service from the beginning. A lack of communication from your team, 2 hours spent on the phone. Multiple different answer from ever staff member. It was exhausting.
Excellent communication when both dropping off and picking up pod. Was timely in retrieving the pod after it was filled and emptied.
Excellent services
Everything went well with Grace and Yolanda, but when we hit an issue and I had to speak with Jackie Graham I was disappointed by her communication and lack of compassion and lack of service.
Yolanda was wonderful!
Awesome Customer Service!
I did not use your facility- My U Boxes were picked up at the Hampton facility
Joyenne was awesome. Extremely professional, friendly, and competent. All other staff, including Chris, were also excellent.
This crew and location was helpful and professional. We'd highly recommend using their facilities as well as they moving vehicles.
There was some confusion between sites about my box location, but once I arrived at Raby Rd to gather it, everything was great!
All good.
All good.
I wish the staff would have told me that they reschedule my pick up when they did not pick up on original day. And why it couldn't be done the next day when I called I felt like I had the run around
Great manager
Can do a little better with customer service. Not any Ryan they could only do what is within there job description
Used the rental Pods. Yolanda was am awesome rep. We will definitely use this service in the future...
Excellent service! Your people are knowledgeable and professional. Would recommend to family and friends.
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