Customer Reviews for U-Haul Moving & Storage at Janaf

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Keep up the good work.

Évaluation :

3

Truck has crumps and such in it but I was in too much of a rush to move and couldn't take pictures just ended up cleaning the mess when I dropped off the truck.

Évaluation :

5

Everything was fine just provide the same service Thanks

Évaluation :

4

Make sure there is fuel in your trucks before give a customer the uses.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Outstanding crew and a pleasure to deal with!

Évaluation :

2

Don't immediately be a total jerk to the customer because he interrupted your cell phone game.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Perfect in every way

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I scheduled to pickup at a different location and was messaged to pickup at the Janaf location instead. I attempted to drop off at the scheduled drop off location and was told I would be charged extra to drop off even though I scheduled it as the drop off location. I had to drive the truck back to the Janaf location for drop off and pay for the extra mileage by going 20 miles out of my way. Can't trust Uhaul anymore, change you pickup and drop off without the customers approval or understanding.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

No comments at this time

Évaluation :

3

The first location in Chesapeake I went to gave away our truck to someone else and rudely told me to call customer service because she had no answers for me. Customer service sent me here to get a truck

Évaluation :

5

Everything was done well!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I appreciate all Newhall has done for me in my transformation from one place to another they have been a really big help thank you

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Have more help in the front because I seen someone take a lock that was behind me then walk right out but the front desk associate didn't notice because he was to busy assisting another customer which he was very respectful and maintained a great work ethic while having more then 4 or 5 people that needed help other then that good services

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Pickup location was switched at the last moment. Otherwise a good overall experience. Trailer was well maintained and performed well during a cross country trip.

Évaluation :

4

Real slow customer service.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I think your associate could give a little more personal contact

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The trailer ramp latche was broken and the wheel straps were worn and coming apart. The employees were friendly.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellente expérience

Évaluation :

5

The young lady that helped me was polite courteous and took care of my every need

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Very rude employees!!!!!!!

Évaluation :

1

Ordered a 6x12 with a utility dolly. Arrived and picked up my trailer at around 1000, the first employee I worked with was easy to work with and even helped me get the adapter for the wiring harness needed. I returned the trailer at 1700 the same day, and the employee standing outside that checked in my trailer, I guess didn't do it correctly. Long story short, I'm at work and get a call about returning the trailer I returned yesterday because they have another reservation that needs it. After I was able to respond, and talking to corporate giving them info on the trailer, JANAF finally answered the phone to which they attempted to locate the trailer and placed me on a brief 20 minute hold. Still at work, I finally gave up on waiting on JANAF and called corporate again to let them know my job pays me to work not find their lost trailer. The next day I get a call from Jessica an employee at JANAF who tells me the trailer was accidentally put out on someone else without checking it back in from me, but that I would only be charged for the day I had it (7 hours)… Long story short, I've never had a nice and easy encounter with UHaul, it's always something wrong and “my problem” until they fix their discrepancy. IE blown tire on trailer, I take to shop because they can't find wrecker. I return trailer, they lose it and bother me at work… Insult over injury was I ordered the dolly and never received it, had to pick it up from the store after loading the trailer. Was given the option of using the furniture dolly since they forgot and figured sure, since I paid for the utility dolly, but no worries I got charged for that too. Lol figured since they forgot it least they could do was eat 3 bucks… Budget, I'll just use budget or Penske. 15 moves, 14 through UHaul and 14 horror stories to accompany. Good luck y'all.

Évaluation :

5

Do not call the customer the day before reservation and tell them you dont have the truck available that thay reserved 2 weeks in advance.

Évaluation :

4

I wasn't even able to use my card due to getting over charged on my card and the transaction would not go through. They said they weren't doing it but I still wound up having to pay cash and pay an extra hundred. My first reservation also wound up not being available when I got to my first pick up location at the shell on newtown rd. I was pushed further and further back from moving.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Professional, customer friendly, communications was Good.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Too expensive

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

check your equipment to make sure it is working. I had to drive with my flasher on so they would be able to see the trailers, because the trailer lights with off and on. This shorted out the connection to my truck. You can call me if you do not understand. When I returned the trailer, I told the attendant.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Raby road is the best ! They are get me straight every time at this location. This one is further away from my home but I choose them to get the best !

Évaluation :

5

The girl who checked me in and prepared me for the use, was amazing. She was so kind and patient. As I have not moved for about 30 years. she rocks.

Évaluation :

4

Your advertisement is somewhat misleading.

Évaluation :

3

To improve you can make it so that a reservation made a month in advance actually reserves the truck at the location you choose. The night before my move I was called by someone from the down town Norfolk office to tell me they wouldn't have my truck and that it was at the Raby Rd. location. What is the point of a reservation if you can't guarantee the vehicle will be at the office nearest to me even if I give a month's notice? This is a confusing and frustrating way to do business. The woman who called to tell me this gave me attitude when I asked why the location was changing. She's probably tired of having to be the front line for a stupid policy. When I went to pick up the truck at the new location I attempted to use the all hours check in using my phone. This was pretty clunky. The truck wasn't in the spot it said it was and I had to wake up my wife so someone could call her and verify her as an alternate contact. After walking all around the the lot I found the truck but with none of the moving equipment I'd paid to rent inside it. When I found an employee she told me they weren't open so I asked how I should get the stuff I'd paid for. She took care of it for me but, had I come as early as planned no one would have been there and I would have had to come back out to get the dolly and pads. Really unimpressed with how all this worked, particularly for a cost of over $100. I'm planning to tell my friends to avoid U Haul if they can and I will certainly do anything I can to give some other truck rental service my money before putting up with this shit again.

Évaluation :

5

Aucun

Évaluation :

5

Customer service on point

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service at the counter. He was very thorough and professional.

Évaluation :

5

Everything was excellent

Évaluation :

5

Steve Ivey gets two thumbs up. Not only was he helpful he was multitasking at the same time, talking on the phone, checking in customer and helping another. I would recomend this store to others.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The app to sign the truck back in is RIDICULOUS and didn't work. I was transferred to so many different agents who would not help me and were rude. It's also a very unsafe policy since I was stuck on site for 40 minutes in the dark, alone as a woman, trying to take pictures. VERY UNSAFE AND UNPROFESSIONAL AND ILL NEVER USE UHAUL AGAIN.

Évaluation :

1

overcharge

Évaluation :

5

The clerk was very helpful and courteous. She was friendly and explained everything to me, which made my first times rental go very smoothly.

Évaluation :

4

I've dropped off at this location before haven't had any issues with them.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great experience, very professional.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

Pickup was confusing and unorganized. Had to wait an extra 45 minutes for new truck but was still same pickup time and drop-off time. Gas meter was low.

Évaluation :

5

Smooth process. I was able to reserve online, so check in was fast. Truck was clean and had very low miles. We enjoyed driving it for a few days.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was good! Thanks, very smooth pickup, and knowledgeable employee. She was a big help.

Évaluation :

5

Vernice was very helpful assisting me! Personable! will come here again bc of her customer service!

Évaluation :

4

What kind of gas the vehicle takes.

Évaluation :

5

Nothing everything was great

Évaluation :

5

Things were chaotic that day with reservations and not sure if the truck was checked in prior to me getting it but they went out of their way to get me a truck under the circumstances.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent location that is well staffed and they appear to have just about any piece of equipment that is available from UHaul.

Évaluation :

5

Aucun

Évaluation :

5

The woman customer service representative's customer service was amazing.

Évaluation :

5

Great service and friendly staff

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

2

Have more workers available. Also actually contact the customer when they request a change in the price they are being charged due to an inconvenience on U-Haul's behalf.

Évaluation :

3

Just better in parking in returnsOther customers just left vehicles anywhere it was a lot of confusion, butU-Haul agent was very nice and helpful 😊😊😊ms.Jessica

Évaluation :

5

Jessica was AMAZING her customer service was the best

Évaluation :

4

Truck was a bit worn; seats ripped. Back opening sticks when lifting up.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.