Customer Reviews for U-Haul Moving & Storage at Jimmy Carter Blvd

Évaluation :

1

First of all the reservation for the rental was placed from our cellphone uhaul app we wanted a van, at the time that Mr Ortega whent to pick up the van they had none available, not only that they stated that they had no reservation on his name even dough he had the receipt for his reservation. second of all they complaint when they realized they needed to offer him something else to compensate followed after that they ask him how many miles he'll be driving he answer 400 maybe 500 the front clerk lady ones again complaint stating that that was way to many miles that she'll would be putting only 200 miles at his return they also complaint that he went way past the 200 miles... Mr. Ortega has rented from uhaul a lot of times and has been a customer for quite some time, and the trucks that he has rented had never been return with any kind of problems at all he even has returned them with more gasoline that it has been at the time of picking up his rentals and always cleans the trucks before returning them. but at this point we are considering looking for another rental company that might be more people skill and that are capable of respecting there costumers. Mr. Ortega paid almost 400 $dollars just to be mistreated. and that is a total fail from UHAUL company.

Évaluation :

5

You can have more Tabdra's I believe that's her name . every time I'm randomly there she's waorking. Is she related to Superman the way I've seen her multi task is unrealistic. Get more of her. And give her a raise please

Évaluation :

2

you did not tell me i need additional material to hook up the lights. I had to leave and go to an auto parts place to get the part. very up set i was not told this was needed.

Évaluation :

2

I didn't get the truck ready. The employees aren't friendly and polite at all. The guy who was supposed to get the truck for me was not we mannered at all. Doesn't know how to talk to the customers. Same thing happened on the April 12th when I reserved a truck as well. At the time of returning, the lady who was supposed to check everything on the truck was seemed so bothered by my return of the truck. Asked me where the key is, I said it's inside the truck and she literally expressed the tone "arghhh" Seriously! This is how u talk to a customer! These people really need to know manner.

Évaluation :

3

Thé truck was full off garbage boxes we ware to far to return

Évaluation :

2

I ordered two boxes. When I arrived, they had been given to someone else because they had so few boxes. The manager, Noel, came and assembled one for me. It was agreed that the other one would be available the next day. The next day I came for the next box and it wasn't ready. It was agreed that I'd come back a day later. A day later I arrived and the team hurriedly cleaned and gave me a box without moving pads. I have spent over 2 hours waiting for the boxes and am not confident that my waiting is over as I'll need to pick them up and return them once more.

Évaluation :

2

Counter service was not focused on one customer at a time which resulted in a 45 to pick up a reservation. Employee who helped hook up the trailer was very helpful and accommodating.

Évaluation :

5

Nice woman 😁

Évaluation :

5

S.O.

Évaluation :

5

I had a flat tire and could not find a phone number for roadside assistance which forced me to call the main 800 number. I was put on hold for at least 45 minutes. When a live person finally answered, she gave me the phone number for roadside assistance. The guy from roadside assistance did a good job, but it still took another 90 minutes before anyone showed up. I rented the trailer at about 9:30 AM (for 24 hours) and had only about 3,5 hours to use the trailer and about 2,5 hours stuck on the road with a disabled trailer that was ultimately hauled away on a truck because you didn't have a spare tire. Is this your MO????!!!!

Évaluation :

2

Inform employees to look out for customers waiting to be assisted as the sign says when returning equipment

Évaluation :

5

People in the back need to communicate with the people in front desk I had a small problem with the trailer i rented someone else ended up taking it and I was given a different trailer and charged more for the size upcharge for someone's mistake in the back with the guys

Évaluation :

4

The lady that helped me on Sunday April 4th was the best excellent customer service but all the other people there didn't know what they were doing didn't know how to communicate with customers and honestly look like they do not even want to be there or we're hung over

Évaluation :

5

Excellent service

Évaluation :

5

Everything is wonderful like it is love the staff everyone was professional keep up the good work...

Évaluation :

5

Nice service and no issues.

Évaluation :

4

easy in and out...was charged extra for miles...I didn't like that. but the customer service was good.

Évaluation :

5

They were outstanding, knowledgeable, and very helpful. They also answered a lot of our questions that we had as well. We will definitely come back in the future. Thank you so much!

Évaluation :

2

Not sure if I would recommend tuHaul

Évaluation :

3

The car was filthy and had weed smell and cigar spilling everywhere. I advised the car was dirty and advised them the truck was skipping gears and nothing done on pickup although I had to drive from Atlanta to Boston. Never again

Évaluation :

5

Great staff and the apps utilized by uhaul for the phone are great!

Évaluation :

3

CLEAN THE TRUCK BEFORE GIVING TO THE NEXT CUSTOMER

Évaluation :

3

They were very short staffed

Évaluation :

3

Vehicles were dirty and poorly maintained

Évaluation :

5

No need to improve an already perfect location.

Évaluation :

4

Rent turned out to be much more than I expected, 42,10 $ plus 17,49 $. How can I get a breakdown of the charges?

Évaluation :

5

Take care customer earlier. Thanks .

Évaluation :

5

nice car

Évaluation :

2

I think they are charging customers to refill gas that has been unfilled by previous customers. The tank in the truck I received was not completely filled. I drove the truck 30 miles roundtrip and had to put in nearly 10 gallons of gas. I did not use 10 gallons of gas. The gas gauge needle was almost at the F when I picked up the truck. I thought the tank was full. When I explained all this to the staff, they refused to help me, said they couldn't do anything. I had to request to call the manager. I only asked for a partial refund for the gas, not the full cost, but they still declined to do anything. The manager, Noel Marin said he would take care of it, but I have not seen any refunds on my credit card yet.

Évaluation :

5

Not sure why the drop off process is like an investigation these days. That was a lot especially at night. Hopefully, it becomes less intense or actually explain the complexity to the customers. I was just referred to the pamphlet.

Évaluation :

5

Nothing My experience was Excellent

Évaluation :

1

I was charged for fuel. I pulled up with exact fuel level as I got in truck

Évaluation :

5

Great van

Évaluation :

4

While the unit arrived on time, we were not able to access until a day later due to issues at the facility having a fork lift operator. A few items inside were damaged and there were issues closing out the unit's billing but all resolved now!

Évaluation :

5

Buen servicio!!!

Évaluation :

5

Nice person help show storage box and easy .

Évaluation :

1

Customer service Big désappointement about the online return service I spent 45 mn just to upload the pictures of mileage and gaz never succeeded The call service I never spoke to anyone for hours

Évaluation :

1

Very disappointed. First of all I made my reservation a month in advance, arrived on time for pickup only to get there to be told my truck was not available and they could not place me in a truck available because it was reserved for another customer but because someone didn't return their rental on time I was inconvenienced, the manager was very nonchalant and unhelpful and told me I only had 2 options take a truck that was too huge or wait til later in the afternoon. I had to move that morning that's why I made a reservation. The only helpful associate was a young lady named Deanna who got me a slightly smaller truck than I reserved but she was friendly, sympathetic and helpful and that ended up working out. I was then charged 20 $extra for cleaning and another for returning after hours. SMH I feel maybe I was charged extra fees because me and the manager bumped heads and I wasn't there to defend myself. Well lesson learned, there are more moving companies other than Uhaul I will sure be using from this day forward and I will never recommend anyone to this company. Horrible horrible service!

Évaluation :

1

This location charged a 25 $cleaning fee. I had the unit for 6hrs, house to house, no dirt, nothing left in back of unit. I will dispute the charge with my bank. I called the location, phones rolled over to customer service. They claim I have to go back to the loaction to get a credit.

Évaluation :

5

Great location, trucks run good, staff nice, great price!!!!

Évaluation :

3

I put in a complaint about my final price for my rental van, i'm still waiting to hear back about the outcome.

Évaluation :

1

The employee was rude, unhelpful, and unclear on how to check-in. She also didn't make it clear on where to go to load up my truck. I spent too much time waiting and driving around the building in circles looking for help.

Évaluation :

4

number of appliance dollies needs to be greater than number of trucks I did not get one or furniture dolly Appliance dollies are a key component of good moves!

Évaluation :

5

The truck was clean, but smelled awful. It was if there were lit cigarettes burning in the cab. My clothes and mask smelled the next day!

Évaluation :

5

The staff was friendly. They are very busy so go before your pickup time and reserve early.

Évaluation :

3

Just be friendly and nice

Évaluation :

5

2nd time renting from them. Staff is great

Évaluation :

1

Two hour wait to check truck in. I had to return the truck and forfeit my deposit because I couldn't stay the entire time because they had one person checking you and the same person checking the truck in. So with that being said , I had to give Uhaul my 100 $deposit. If I knew I had a two hour wait to check the truck back in and had to go to work , I would have gone with another company

Évaluation :

2

It took us 30 minutes to just get to talk to someone, and they did not know what they were doing. I actually had to tell them how to do their job. I am not one to complain, but it was not a good experience. The employees were nice, but incompetent.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

Keep the good customer service

Évaluation :

5

People were very friendly and helpful

Évaluation :

5

I'd suggest to check a vehicle, a customer and an employee, before letting it out from the lot, that equipment secured, no seals are broken, etc. thank you, Miguel for a great attitude. Happy Birthday! All was good and quick, pick up and return. Good job, guys.

Évaluation :

5

Everything was great, sorry no reccomendations

Évaluation :

5

The staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.

Évaluation :

5

Mrs. Sherry was amazing. She made me feel like she really cared about me situation. To me She went above the duty of her job to help me. You don't find genuine people like her these days. I appreciate all she done for me.

Évaluation :

5

Ms.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.

Évaluation :

1

I could never get into my unit because of the property manager having control issues. I reside out of town and when I would come back in town to retrieve merchandise from my unit, I could not gain access because she constantly changed my access code on the gate without notice. It got pretty expensive to have to stay a extra night on three separate occasions when I was trying to gain access after store hours, and wasn't given a adequate reason why I access code was changed on so many occasions.

Évaluation :

1

You have an employee Her name is Pondra, that was forcing me to buy insurance on the storage, when I had previously talked to 2 different people that didn't mentioned anything about an insurance, she said I had to purchase insurance since I was getting the first month "free" for he storage and then she got upset because I asked to talk to her manager Noel Marin. Also the unit I had previously "reserved" #1020 was an occupied unit and we found out until we got there. Then I had to comeback to the office to let them know. They took a long time to find out what unit was available because I told them I had seen unit 1018 empty and I wanted that one, but they said it wasn't available (an empty unit). They didn't give me that one. Then I finally leave the office with a different unit # and they didn't give a new gate code, so I got lock out outside the gate because my previous gate code didn't work anymore after they changed my storage unit and the truck was inside already the storage area.... well, I had to comeback to the office AGAIN and everybody was gone so, I had to chase them down to get them to fix my situation. So once inside your employee Pondra was very upset because it was past 7 pm and they were still dealing with "ME" but she didn't want to help me with anything, she totally ignored my previous request for help when I was inside the office. She pretended that didn't see me and pretended to be busy, even when I tried talking to her she will answer "hold on" and disappear and stay outside talking with people. Finally they figured out what to do with the gate code and made me choose a new code number, so this time I asked Somarion to walk with me to the gate and make sure I had it right. And while I was dealing with this whole situation Pondra was rude to my son, she asked him to move from in front of her because he (my son) wasn't supposed to "see her counting the money"... note: he was sitting on the customer area, just waiting for me to finish and she was inside the employee side and she had the decency to ask him to move from there and she told him "he wasn't supposed" to see her with the money YES just like that. It was a very frustrating experience that took almost 2 long hours to complete and get right. I was really upset!!! You need better and trained customer service in there!!!

Évaluation :

1

Some people there were helpful but others were nasty!!!

Évaluation :

4

This location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.

Évaluation :

5

The only complaint I have is after leaving I was told everything was good l learned my account was charged 32 I have no idea what this was for please contact me

Évaluation :

5

Never staffed properly causing wait times to 30 minutes

Évaluation :

2

I spent an hour on the phone being transferred to various departments to change drop off address. Per the general manager he couldn't assist me with the phone call after he helped he was gone for the day. During what looked like a high traffic location at 11am. He could of been more helpful in the situation but he was rude. After dealing with him he left a bad taste in my mouth with Uhaul. I will use my free month with my UHAUL rental and move straight into a Public Storage. Units are "supposedly climate controlled" and dirty.

Évaluation :

1

It was the worse experience ever. Manager was not helpful at all. Took over 10 days to get refund. first truck didn't work, had to bring back and exchange. After making the people I hired wait over an hour which cost me more money. When I came again in two weeks store manager never answered any of my 6 calls Noel so I called another manager who helped me . My truck wasn't ready for my next rental and they said it would be 4 hours. Horrible time there Noel should learn how to treat customers. I would not recommend this place to anyone

Évaluation :

1

I received additional charges. There was a water leak in my unit that damaged half of yge items in my unit. I was not compensated for my losses. I could never reach anyone at the location by phone. Overall horrible experience! Will never store with uhaul again!

Évaluation :

5

Tamara Fox and her coworkers were so kind and went above and beyond to help me. My vehicle was damaged caused by the Uhaul pick-up location in Grapevine Tx. Grapevine location did not place the tire rubber stoppers on the auto transport (services I paid them for) and the bottom of my vehicle was cracked and dragging on the ground preventing me from driving. The Norcross location, was very nice and helpful. I can appreciate customer service experiences like this. I am grateful to them.

Évaluation :

5

U-haul has been the best place to do business with and would trade for nothing. Blessing

Évaluation :

4

The staff their was excellent. My issue was the inconveince of being able to access my item. Many times we needed to get in their after the front office was closed and the self access was not availabl

Évaluation :

5

No comment

Évaluation :

5

My storage and customer assistance are great.

Évaluation :

5

Staff went above and beyond with assisting. Wonderful experience.

Évaluation :

5

Excellent

Évaluation :

5

Great service...

Évaluation :

5

Very good ciustomer service

Évaluation :

2

Employees could not be more disinterested in their job. Stand-in manager at least made a concerted effort to be helpful.

Évaluation :

5

Bill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!

Évaluation :

5

Megan is a true G. She helped me out massively and made everything smooth.

Évaluation :

1

My storage unit was outdoors. There was water leakage in my unit and had mold on alot of my belongings. Also theres nails all over your property and nothing ever done about it.

Évaluation :

3

Moved out back in November of 2018, not March of 2019

Évaluation :

3

No comment

Évaluation :

5

I appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyone

Évaluation :

5

The whole process went as smooth as it could go. Everyone was quick and efficient when working with me. I reserved everything online and then paid in the store which is so beneficial!

Évaluation :

1

UHAUL period staff is poorly trained. I spend more money then I was told. I would never request or recommend any to UHAUL.

Évaluation :

5

Thank yoi

Évaluation :

5

Jessica was professional and helpful in our questions about the State as well as certain areas.

Évaluation :

5

Steve and the staff were all very professional and helpful.

Évaluation :

5

Excellent

Évaluation :

5

I really appreciate the fantastic service the staff provided, and I will be sure to recommend them to anyone that can use their services.

Évaluation :

3

It could have gone much better.They didnt have my truck at the place I made the reservation where my goods were. I had to locate the other place, get the truck and then get to my unit.