Le client n'a pas laissé de commentaire.JACQUELYN E.
Customer Reviews for U-Haul Moving & Storage at Jimmy Carter
Pour nous contacter
Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Not happy with placing a reservation for a fifteen foot truck in April only to be met with nothing available for me on the day I'm supposed to pick up the equipment. A ten foot truck was not a great replacement option, but we made it work.DANA C.
maybe designated parking for owner vehiclesJULIE C.
These people chargers me 3 different times , I git money back that was a wrong charge then I got charged twice two different charges. The worst dverJASON P.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.Saade S.
Make sure the truck is available and don't scam customers by charging a fee in cash for help putting the car on the tow dolly.NIKOLE B.
Le client n'a pas laissé de commentaire.SAN L.
The mobile check in process verification was extremely slow.Ashley J.
Le client n'a pas laissé de commentaire.JONATHAN T.
Guaranteed pick up at Pleasant Hill location for both truck and car hauler. Called day before and received email confirmation of guaranteed pick up. Arrived to find no truck and no car hauler. Had to drive to Sandy Springs to get truck, then all the way to Jimmy Carter for trailer. Was told that extra mileage would be added. When dropped off they wanted to add more $$ for extra miles. Very very disappointed in U-Haul. This was our third trip using U-Haul. We will not use again and will tell everyone we know about our poor experience.Marla H.
Your staff is rude. They need a refresher course on customer service.DERONNIE J.
Manager was very courteous and welcoming to my new arrival to Ga. I was somewhat caught off guard during this post pandemic. So it was beautiful to be greeted so kindly.ðŸ™ðŸ¾ALBERT H.
My service guy was having casual chat with his co-worker, laughing and joking, the whole time I was being serviced. It's not a great experience.STEVE S.
Le client n'a pas laissé de commentaire.CYNTHIA C.
Le client n'a pas laissé de commentaire.Leo H.
Le client n'a pas laissé de commentaire.JOHN S.
Never came out to greet when arrived. Signs said wait for representative and Noone ever came outside. Didn't bother even wanting to help or assist with drop off and a set of eyes to assist with unloading car. Quick to say we don't do that and didn't even greet when entering store. Generally awkward trying to figure drop off procedure. Would not want to try to get help from these store employees. In the end finally got them to just let me know to leave key in truck and unload car with no help and go.Chris C.
Quick dropJEFFREY P.
Le client n'a pas laissé de commentaire.Arianna N.
La persona encargada del. Lugar es despota prepotent y dice nunca tener disponible nada aparte los beiculos estan en muy mala's conditioned nesecitan otro encargada mas responsableOctavio C.
Robyn is awesome. Friendly, courteous, and very helpful. Guy with braids was cool too. Thanks guys. Moving is stressful and you made it a little easier.KRISTI T.
I was upset no dolly was available so I had to purchase one.Willis G.
Get employees to be punctual. One person there on time for opening made it difficult to get in and out quickly. This site has everything I will use it again.Peter U.
Awesome site, the manager was very upbeat and helpful. And was a hands on manager. This is important for coworkers to see.ALBERT H.
Le client n'a pas laissé de commentaire.Tiara G.
Customer service was very very very excellent.AMEENAH R. | Premières impressions
I was just passed a key and told that my truck was 1 of the one's parked outside. I went back in to find out which truck was mine but no one was there to assist until someone I never seen before came in the door. Also, I didn't know that I got a text asking me to perform a walk around inspection prior to leaving the premises until I parked the truck at home. There was no dolly. Customer service sucked...SHANELLE S.
Le client n'a pas laissé de commentaire.Cassandra D.
The people I worked with at the counter and checking the truck back in were fantastic. Both asked if I needed any assistance or help with anything. Thank you for the extra time you spent with me.WILLIAM T.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Katrina H.
Le client n'a pas laissé de commentaire.Manuel A.
Le client n'a pas laissé de commentaire.Mark S.
The tire pressure is low in one of the front tire, we had to spend almost an hour the charge the tire.YIQING C.
I was overcharged for my uhaul i drove 28 miles total in the 19,99 $ pick up truck i was charged 100 $bro they juggin folks in there no cap!! #cbfJONATHAN C.
Excellent Service every time..TAIRAN B.
One of door wasn't en good maintainedEVA V.
Always Professional ServiceElgin W.
Staff lacks courtesy. I've rented from this location several times and every interaction has been unpleasant.ANDRE R.
Le client n'a pas laissé de commentaire.TYRONE W.
I want to congratulate the person that helped me with the pick upâ€¦. Didn't get her name but she was FANTASTIC. Kudosfelipe M.
Well for starters you can train people on how not to change a person's reservation when it was booked for 24 hours and not 5 hours! This is the first and last time I will ever use y'all for anything. Crappy service and even worse customer service.MARC C.
Le client n'a pas laissé de commentaire.ROBERT H.
They said I could do an online checkin, but I did and still had to go in to the counter...? Then they didn't even have the equipment...also the rep was rude!Delicia G.
Le client n'a pas laissé de commentaire.JORGE M. | Expérience générale
Didn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.Aleshia T. | Premières impressions
Le client n'a pas laissé de commentaire.SHANKAR G.
Le client n'a pas laissé de commentaire.Samir M.
Le client n'a pas laissé de commentaire.CARL W.
The whole staff were Wonderful!!! I will be back soonDONALD L.
Poor customer service. employee lack consideration for customer. Talking like I'm not force to do business with u-haul.KODJO D.
First time renting a uhaul and it was a great and easy experience!KATHY P.
Overcharged for gas and although I sent pictures and went in, never received my refund!SYLVIA C.
I'm still waiting on 54 dollars to be returned to me other then that they were greatAARON V.
Always Professional ServiceElgin W.
The truck was mostly clean. There was a used toothbrush lodged in the driver's seat .......... gross. But over all the staff was very friendly.KATY D.
Has been friendlyORLANDO V.
Le client n'a pas laissé de commentaire.CYRILLYN B.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.CHEVELLE H.
Staff remembered me from previous experience. Very professional & helpfulMICHAEL P. | Premières impressions
Staff was very friendly and helpful.ROBERTA M.
Le client n'a pas laissé de commentaire.Zdenko L.
keep smileingJERRY L.
Le client n'a pas laissé de commentaire.Rufus G.
I was charged extra and I didn't receive a dolly because they didn't have it.SHAVONNE B.
Le client n'a pas laissé de commentaire.Patricia J. | Expérience générale
Le client n'a pas laissé de commentaire.TIMAYA G. | Expérience générale
Le client n'a pas laissé de commentaire.Ken C.
Extremely satisfied. Excellent customer services. Keep it up please.GREGG Y.
Excellent customer service skills by all employees I had a great experience and I would definitely recommend to anyoneSHERI R.
Le client n'a pas laissé de commentaire.Lisa H.
My move in reservation was messed up by the agent. However the staff at this location did everything they possibly could to accommodate me.cleopatria s. | Expérience générale
There was no customer service present at this location. The location on Jimmy Carter Rd. Made fraudulent charges to my account. I called Noel who says he is the store manager and he refused to assist me in a resolution and told me to call U-Haul.com and categorically sue U-Haul for help. I have video of me at the location returning the truck early at the same location I picked up from and I am on U-Haul video at this location returning as well as having witnesses.Aisha R.
I was extremely inconvenienced yesterday morning. I had a reservation for 10:30. Arrived on time and because there was an issue with the system it would not take my payment even though there were funds on my card. I tried two different cards and it was still an issue. I ended up going home to get money to pay instead just to realize when I got there the payment was taken and the truck was sitting there waiting. I am a new business owner who had to inconvenience my client because your system was having issues and then the person at the desk didn't do a good job of communicating that it went through. I went all the way home to get cash for no reason. I am honestly devastated. I'm working on buying my own truck but like most new business owners I am making it work the best I can at the moment. I wouldn't have cared if it was for my personal move. But my client wrote a bad review based on me coming late. I was an hour late.Deja C.
Le client n'a pas laissé de commentaire.ANTWAN K.
Uhaul really went above and beyond to making my moving experience an easy one. This is my go to location for all my moving needs from now on!KARA T.
Customer service GreatPatrice B. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA A.
Le client n'a pas laissé de commentaire.Candace P.
The u boxes weren't ready for initial pickup. The second wasn't ready for pickup when I dropped the first. The second didn't include moving pads. When I was ready to retrieve the uboxes, they couldn't be found. When I came to pick them up, the first box didn't have an electrical extension and couldn't reach. Noel, the manager, did all he could.Ryan G.
Cheryl was Great!ROBERT B.
Le client n'a pas laissé de commentaire.HELMUS R.
Le client n'a pas laissé de commentaire.KIKO C.
Le client n'a pas laissé de commentaire.JOAQUIN M.
Le client n'a pas laissé de commentaire.Wing W.
It was the worst experience Ive had at uhaul I dropped off a trailer on 4/23/21 and they didnt even check it in until I had to call on 5/6/21. They are trying to charge me an enormous amount of money for wrong destination fee even though I had a medical emergency where I didnt know if I was going to be hospitalized for a significant amount of time. I didnt want my kids having to worry about the trailer while their Dad was admitted in the emergency room.STUART M.
Le client n'a pas laissé de commentaire.RAICHELE D.
Extra chargeAmazigh A.
Not charge for after hour turn in when the store is still open ,talked to the manager and he said he would look at video and return fee but he has not ,I clearly returned it before 7 I walked through the store ,there were 3 employees there workingDavid Y.
Le client n'a pas laissé de commentaire.JESTIN J.
Nothing. Service was excellentDarrell H.
Le client n'a pas laissé de commentaire.Rashad A. | Premières impressions
The staff was friendly and very helpful.david o. | Premières impressions
Le client n'a pas laissé de commentaire.SHAWN H.
They do not answer phone or emails I was overcharged and I still don't get an answer !Telma G.
Good customer serviceWILLIAM M.
Le client n'a pas laissé de commentaire.KEVIN H.
Service! National Uhaul computer system went down, Brandolyn Walker clicked and clicked trying to complete the pickup process. Everything was at a stand still, but Brandolyn pulled out pen and paper and successfully processed my agreement and connected the rented trailer. Excellent employee, excellent service.David W.
Le client n'a pas laissé de commentaire.symone B.
Always great customer service at this location.Jorge Luis F.
I wouldn't recommend Uhaul again due to the horrible experience picking the vehicle up.PATRICIA W.
Le client n'a pas laissé de commentaire.CALEB A.
Le client n'a pas laissé de commentaire.Auriana W.
Le client n'a pas laissé de commentaire.Rashad A.
Le client n'a pas laissé de commentaire.Marshelle J.
Le client n'a pas laissé de commentaire.Juan S.
I would not refer anyone to this place they deliberately went into my storage stole my 2tvs, microwave and other materials.Anita A. | Expérience générale
Le client n'a pas laissé de commentaire.Justin H. | Expérience générale
Le client n'a pas laissé de commentaire.JORGE M. | Premières impressions
Nice person help show storage box and easy .charles b. | Premières impressions
Le client n'a pas laissé de commentaire.Alison B. | Expérience générale
The staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.Kerry B. | Premières impressions
Mrs. Sherry was amazing. She made me feel like she really cared about me situation. To me She went above the duty of her job to help me. You don't find genuine people like her these days. I appreciate all she done for me.LAKEATA W. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL M. | Expérience générale
Ms.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.JACQUELINE H. | Premières impressions
Le client n'a pas laissé de commentaire.Kim H. | Expérience générale
Le client n'a pas laissé de commentaire.Adam S. | Premières impressions
I could never get into my unit because of the property manager having control issues. I reside out of town and when I would come back in town to retrieve merchandise from my unit, I could not gain access because she constantly changed my access code on the gate without notice. It got pretty expensive to have to stay a extra night on three separate occasions when I was trying to gain access after store hours, and wasn't given a adequate reason why I access code was changed on so many occasions.Francias C. | Expérience générale
Le client n'a pas laissé de commentaire.Anita A. | Premières impressions
You have an employee Her name is Pondra, that was forcing me to buy insurance on the storage, when I had previously talked to 2 different people that didn't mentioned anything about an insurance, she said I had to purchase insurance since I was getting the first month "free" for he storage and then she got upset because I asked to talk to her manager Noel Marin. Also the unit I had previously "reserved" #1020 was an occupied unit and we found out until we got there. Then I had to comeback to the office to let them know. They took a long time to find out what unit was available because I told them I had seen unit 1018 empty and I wanted that one, but they said it wasn't available (an empty unit). They didn't give me that one. Then I finally leave the office with a different unit # and they didn't give a new gate code, so I got lock out outside the gate because my previous gate code didn't work anymore after they changed my storage unit and the truck was inside already the storage area.... well, I had to comeback to the office AGAIN and everybody was gone so, I had to chase them down to get them to fix my situation. So once inside your employee Pondra was very upset because it was past 7 pm and they were still dealing with "ME" but she didn't want to help me with anything, she totally ignored my previous request for help when I was inside the office. She pretended that didn't see me and pretended to be busy, even when I tried talking to her she will answer "hold on" and disappear and stay outside talking with people. Finally they figured out what to do with the gate code and made me choose a new code number, so this time I asked Somarion to walk with me to the gate and make sure I had it right. And while I was dealing with this whole situation Pondra was rude to my son, she asked him to move from in front of her because he (my son) wasn't supposed to "see her counting the money"... note: he was sitting on the customer area, just waiting for me to finish and she was inside the employee side and she had the decency to ask him to move from there and she told him "he wasn't supposed" to see her with the money YES just like that. It was a very frustrating experience that took almost 2 long hours to complete and get right. I was really upset!!! You need better and trained customer service in there!!!DOLORES F. | Premières impressions
Some people there were helpful but others were nasty!!!MICHAEL D. | Expérience générale
Le client n'a pas laissé de commentaire.Yvonne W. | Premières impressions
Le client n'a pas laissé de commentaire.shaquan s. | Expérience générale
This location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.eric l. | Premières impressions
The only complaint I have is after leaving I was told everything was good l learned my account was charged 32 I have no idea what this was for please contact meAnthony E. | Premières impressions
Never staffed properly causing wait times to 30 minutesTEREASA W. | Expérience générale
I spent an hour on the phone being transferred to various departments to change drop off address. Per the general manager he couldn't assist me with the phone call after he helped he was gone for the day. During what looked like a high traffic location at 11am. He could of been more helpful in the situation but he was rude. After dealing with him he left a bad taste in my mouth with Uhaul. I will use my free month with my UHAUL rental and move straight into a Public Storage. Units are "supposedly climate controlled" and dirty.MARISOL N. | Premières impressions
Le client n'a pas laissé de commentaire.Gwendolyn H. | Expérience générale
It was the worse experience ever. Manager was not helpful at all. Took over 10 days to get refund. first truck didn't work, had to bring back and exchange. After making the people I hired wait over an hour which cost me more money. When I came again in two weeks store manager never answered any of my 6 calls Noel so I called another manager who helped me . My truck wasn't ready for my next rental and they said it would be 4 hours. Horrible time there Noel should learn how to treat customers. I would not recommend this place to anyoneRandall J. | Expérience générale
I received additional charges. There was a water leak in my unit that damaged half of yge items in my unit. I was not compensated for my losses. I could never reach anyone at the location by phone. Overall horrible experience! Will never store with uhaul again!curtis b. | Expérience générale
Tamara Fox and her coworkers were so kind and went above and beyond to help me. My vehicle was damaged caused by the Uhaul pick-up location in Grapevine Tx. Grapevine location did not place the tire rubber stoppers on the auto transport (services I paid them for) and the bottom of my vehicle was cracked and dragging on the ground preventing me from driving. The Norcross location, was very nice and helpful. I can appreciate customer service experiences like this. I am grateful to them.Hina K. | Premières impressions
Le client n'a pas laissé de commentaire.Shirley G. | Expérience générale
U-haul has been the best place to do business with and would trade for nothing. BlessingGang Breaker I. | Expérience générale
The staff their was excellent. My issue was the inconveince of being able to access my item. Many times we needed to get in their after the front office was closed and the self access was not availablTwanette M. | Expérience générale
No commentTangela B. | Premières impressions
My storage and customer assistance are great.Omoniyi M. | Expérience générale
Staff went above and beyond with assisting. Wonderful experience.SHATIMA M. | Expérience générale
ExcellentRaisa C. | Premières impressions
Great service...Rebecca B. | Premières impressions
Very good ciustomer serviceDianna F. | Premières impressions
Employees could not be more disinterested in their job. Stand-in manager at least made a concerted effort to be helpful.Danielle S. | Premières impressions
Bill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!Catherine J. | Premières impressions
Megan is a true G. She helped me out massively and made everything smooth.Nate F. | Premières impressions
My storage unit was outdoors. There was water leakage in my unit and had mold on alot of my belongings. Also theres nails all over your property and nothing ever done about it.Richard I. | Expérience générale
Moved out back in November of 2018, not March of 2019Dolin W. | Expérience générale
No commentFelicia E. | Expérience générale
I appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyoneameenah r. | Premières impressions
The whole process went as smooth as it could go. Everyone was quick and efficient when working with me. I reserved everything online and then paid in the store which is so beneficial!Dolin W. | Réservation
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