Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

1990 évaluations

1110 Joe Battle Blvd   El Paso, TX 79928

(915) 493-8474

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(915) 493-8474

1110 Joe Battle Blvd
El Paso, TX 79928

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very clean facilities, convenient location, and great prices. Would highly recommend this u-haul!

Sandrine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LELAND H. 
Évaluation :
1

Work on customer service skills and stick to the price given to customers after booking online. So many changes were made and rep wasn't sure of much when it came to equipment.

RODHANAH W. 
Évaluation :
1

Make reservation as customer request. Customer service not good at this location. Heavy set gentleman that helped us very rude..and appearance was just very dirty. changed his demeanor once I asked for corporate number.

DAVID C. 
Évaluation :
5

El paso person has always been to knotch and very committed to customer service, keep up the good work.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Didn't have to wait long…picking and dropping off the truck. Great service!

ADRIAN L. 
Évaluation :
5

I was surprised it was fast, professional as well as the return your associate was professional and no waiting at all

ELIZA L. 
Évaluation :
3

The service representative was aloof and not customer friendly

ALBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANTE O C. 
Évaluation :
5

N/A Wonderful job by everyone!!!

Ricardo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERARDO R. 
Évaluation :
2

El manejador de la sucursal me trato de la manera más fea me hizo sentir mal y se que era el manejador por qué tenía una camiseta verde y era diferente a los demás. Me pregunto que cual era mi nombre y me apeido casi gritando y se veía muy muy molesto. Después de ahí el joven que revisó mi camioneta al final se portó muy bien y amable y me comentó que todo estaba bien con el uhaul. Pero el manejador fue demasiado altanero y repugnante nunca vuelvo a recomendar a nadie a uhaul o a esa sucursal por el manejador.

JORGE V. 
Évaluation :
2

Terrible customer service

COURTNEY AMBER E. 
Évaluation :
4

some of the chains on the trailer were rusted out

BENJAMIN PAUL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORELLI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah C. 
Évaluation :
5

Great staff, in and out very quick

MARCOS B. 
Évaluation :
5

I liked the customer service.

ABRAHAM G. 
Évaluation :
5

Great service, Great equipment I will be using this Uhaul location again.

JESUS JR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YESENIA E. 
Évaluation :
5

Wash the exterior of vehicle before each use. The van I rented was dirty on the outside due to rain. That's not a problem. However, someone had written on it with a finger indicating to me that it should've been washed before I picked it up.

RICHARD L. 
Évaluation :
4

Great group of hard workers. Very friendly and helpful.

Juan F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Rien

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisa P.  |  Expérience générale 
Évaluation :
5

Great Service very profesional staff! Thank you!

Amet G. 
Évaluation :
5

The staff was very friendly, helpful and knowledgeable. I will definitely be back to do business!

RICHARD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Floyd W. 
Évaluation :
1

Front desk personnel was in a bad mood. Upon returning the equipment after hours the website was not working, therefore we were charged the extra 20 $. The equipment itself was great.

BRYAN F. 
Évaluation :
5

Great service by professional staff! Thank you!!

Amet G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONOR CHAVEZ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE LUIS V. 
Évaluation :
4

My son has his RV stored at this facility and we do our business here for rentals, thank you.

ANTHONY G. 
Évaluation :
5

Nothing I can think of.

Jaime R. 
Évaluation :
5

Customer service was excellent, and they were very accommodating. Truck did its job, and process was very easy. Will rent again when I need to.

CHRISTOPHER Y. 
Évaluation :
5

The only complaint I have is the recommendation to get a 15 foot truck for a 2 bedroom apartment. It was way, way, way too small. I had to rent a second truck to take stuff to storage that wouldn't fit. I was moving across the country so this means I will need to make a second trip to get the rest of my stuff. I spent a lot of money on the first truck plus movers. It really sucks that I'm going to have to do it twice.

Hope M. 
Évaluation :
5

Excelente servicio y atención del personal, simplemente supero mis expectativas..lo recomiendo ampliamente...

David R.  |  Premières impressions 
Évaluation :
5

Quick and easy check in and check out. Friendly and helpful staff.

ANDREW R. 
Évaluation :
5

Enjoyed everything about this place! Excellent service, excellent facilities!!! Best I've ever used!!!

Deangelo A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G.  |  Expérience générale 
Évaluation :
5

the truck wasn't available at the moment and i had to wait and the appliance dolly wasn't available either and had to rent a regular one need to have a better inventory or maintenance of the system, the personal was great, service excellent

OSCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinntonia B. 
Évaluation :
5

Nothing, this facility is state of the art and dropping off was very easy and quickly. The facility is run extremely efficiently.

MIGUEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm M. 
Évaluation :
1

The people at the front desk have the worst attitude towards costumers. They seem to be annoyed at everyone, the day I picked up my rental one costumer did told the U-Haul guy to at least smile back. I was served by two different workers and both had the same attitude.

ROSA Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHANNA A. 
Évaluation :
5

Nothing.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALMA C. 
Évaluation :
2

The truck was wonderful. The employee who helped me at first tried to overcharge me by 100 $. Then when I returned the truck, a different employee tried to over charge me by 30 $. One or the other an innocent mistake, but both seem to imply something more sinister is at work. When I asked both employees about the error, they did not explain the mistake they simply corrected it. Seemed they knew exactly where their “mistake” occurred in the transaction. STAY AWAY FROM THIS LOCATION.

ROBERT F. 
Évaluation :
5

Great customer service!! Thanks to CJ Padilla

jose b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAFAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUADALUPE P. 
Évaluation :
5

Mr. JJ was amazing!! Very helpful and knowledgeable.

ENRIQUE B. 
Évaluation :
5

The truck had bad mildew smell it needed better cleaning.

MARIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO F. 
Évaluation :
5

S.O.

LUIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY C. 
Évaluation :
4

The same as you did to me

ISMAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S.  |  Expérience générale 
Évaluation :
5

Need more attendants outside the facility.

FREDERICK M. 
Évaluation :
5

Very busy and large with very helpful knowledgeable staff.

Charles K. 
Évaluation :
5

Great all around. Even when there were changes, everything was properly explained.

Roberto A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Excellent customer service!

GINGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velma A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMIRO M. 
Évaluation :
3

It took three days to get in contact with someone to get our box delivered back out. We tried several times to get my boyfriend on the contract so he could make calls while I was at work but they never saved in the system so it caused more frustration

Vivian J. 
Évaluation :
4

My Reservation was messed up by the 800 number clerk and the local vendor. It wasn't available for pick up, at reserved time. I had to get a uber to take me to this location. I also had a issue with this location giving my reserved truck that regional mgr assigned to my reservation at that location; to someone else. Overall I had also the 50$ guarantee issue not being credited towards rental. Three issues collectively during my rental experience.

Ernesto M. 
Évaluation :
5

Extremely professional personal

RUBEN A. 
Évaluation :
5

The customer service was great! The customer reps were absolutely AWESOME!

Charlie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ese Green G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose E C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTRELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA K. 
Évaluation :
3

Both the young ladies - the Virginia and New Mexico drivers - were extremely polite and helpful. They understood what we were trying to accomplish and helped us to position the boxes for best access - both during the loading and subsequent unloading.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO B. 
Évaluation :
5

Muy buen servicio y muy amables las personas

Teresa A.  |  Expérience générale 
Évaluation :
5

The service representative was very knowledgeable and professional.

DANIEL G. 
Évaluation :
5

The guys were very knowledgeable and friendly they got me in and out in time for my daughter's swim practice.

Richard P.  |  Premières impressions 
Évaluation :
5

Great service

Velma A.  |  Premières impressions 
Évaluation :
5

Great Store Great location

ERIC T.  |  Expérience générale 
Évaluation :
4

The truck I reserved had been rented to someone else earlier in the day. The air conditioning didn't work in the truck. When I tried to return the truck, I parked at the end of a line of 4-5 trucks also being returned. I saw no associate outside, so I walked beside the line of trucks towards the office. Every truck had the drivers side door open, keys in the ignition and at least 2 trucks were running. All with no employee in sight. I went inside and there were 3 young men behind the counter. One assisted me with checking the truck in and requested that one of the other guys go outside b/c customers were complaining that there was no one outside to check them in. It appeared no one wanted to go outside due to the heat, but that's part of the job.

MELISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL M. 
Évaluation :
5

I had a last minute move and needed a storage unit. I made the reservation online but when I showed up I was told there weren't any units available. Steven Barraza came to help and told me he'll see what he can do and sure enough this man saved my life.! I would like him to get recognition for his friendly and professional manner! It was a busy day and the whole time other customers were asking for help. He kept his cool and professionalism while still focusing on getting me my storage unit. Thank you Steven! This company is lucky to have you!

Stephanie C.  |  Premières impressions 
Évaluation :
5

Excellent and secure facility, the Staff was very polite and helpful taking the time to not only explain but demonstrate how to access the facility.

GENE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel C. 
Évaluation :
4

The staff was super helpful and the facility always looked clean. The only thing I didnt like was that there were people trying to access the community zone near the sliding doors.(People that didnt have storage unit/access)

Joseph L.  |  Expérience générale 
Évaluation :
3

Very unsatisfied with the procedure to get the vehicle.

CHRISTIAN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROCHELLE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Efrain A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE A. 
Évaluation :
5

I really enjoyed it being indoors. They always had plenty of carts ready to use !

robin l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Employees were very personable and courteous. The gentleman that check me back in was most polite.

Geraldine B. 
Évaluation :
5

Great location, very Clean, great ours , great staff

ERIC T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK H.  |  Premières impressions 
Évaluation :
1

Was charged another 15 dollars after the final bill. Very unsatisfied

JACOB A. 
Évaluation :
4

I had fraud on my debit card on 10 May 2021. As a result, I had to cancel that one and get a new one. I called ur facility 2 weeks ago to have the old card deleted and gave you the new card info for auto payment around 20 May 2021. On 23 May I got an email stating I was late with my payment and charged 15,00 $. I had to call again on 24 May 2021 to explain what happened and for a second time give my new debit card information for your records.

DEBORAH N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse L.  |  Expérience générale 
Évaluation :
5

Everything was great!

Angela S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricky S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fidel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delma D. 
Évaluation :
5

Nothing it all went very smoothly

MIKAL W. 
Évaluation :
5

Employees work really hard

Ricardo M.  |  Expérience générale 
Évaluation :
5

From the very first day, until move out we were satisfied with our household, being in safe . Thank you for all your help.

NICOLAS G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C.  |  Expérience générale 
Évaluation :
3

The first unit I was given was occupied so I was assigned to another. I had also wanted to get a larger unit than the one reserved line and told there were none available although walking through I saw several with the green tags indicating they were vacant. Now I will need to get an additional unit to fit the rest of my household items. Seems like a scam to have to pay more for additional units rather than getting the space needed in the first place.

Tina L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
5

The only thing that I did not like was at the end when I moved out they moved out the wrong person and ended up still charging me because they thought my belongings were still there. But other then that the staff was always nice and every time I went in the morning they were always sweeping and mopping the hallways in the storage unit it was always maintained and cleaned. The bathrooms were always clean too. Overall 10/10 would recommend to other people.

amanda w.  |  Expérience générale 
Évaluation :
4

Longer access hours to the double wide sliding doors would be great.

Diana D.  |  Expérience générale 
Évaluation :
2

I had my RV storage at this facility for more than seven years, it started very good went to several managers and the reason I moved was because it is very trashy now, U-haul started to rent to all kinds of clientele with-out any restrictions some big truckers even started to change oil on their trucks, junk trucks are being storage, it is a complete mess the place that I moved my RV its very clean and have very strict restrictions, wish I like and don't mind paying a more.

HUMBERTO M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

verney s.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rene R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krishanna t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George A.  |  Expérience générale 
Évaluation :
1

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  Expérience générale 
Évaluation :
1

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentin C.  |  Expérience générale 
Évaluation :
1

Customer service is the worst I have ever dealt with

VICTOR P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaro C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C.  |  Premières impressions 
Évaluation :
3

I asked for a 5 x 10 and was given a 5 x 5 they were able to upgrade to the correct unit but it didn't give me enough time to use a sliding doors was advised would get a 24 axis for the day that evening and would be removed the next day but was still unable to use the sliding doors due to code not working no one was available due to already being after hours. When was upgraded to the 5 x 10 was given a unit number that was already occupied so I had to wait more for another unit to be found that was accessible and on occupied which took up the remaining time needed to use a sliding doors.

Bonnie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauro V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLAS G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos G.  |  Expérience générale 
Évaluation :
5

None at this time!

LARRY G.  |  Premières impressions 
Évaluation :
2

you have zero mask adherence inside your building. there are people taking the elevator and walking down the aisle with no masks and no one there to enforce the mask wearing. I wouldn't be surprised if some covid cases could be traced back to your building. I also found a rat poison box in my unit i would like verification i will not be getting the poison on my storage unit items or Hantavirus. I would not recommend this space to anyone that cares about their health.

Joe E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIUS H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rene and ana g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura c.  |  Expérience générale 
Évaluation :
5

Staff deserves a raise!

william l.  |  Expérience générale 
Évaluation :
5

Management and staff were very helpful Always willing to answer my questions and offer suggestions.

John T.  |  Expérience générale 
Évaluation :
5

Everyone there has always been great. Customer service always awesome.

Humberto H.  |  Online Move In 
Évaluation :
5

Great service!!

Dania R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P.  |  Premières impressions 
Évaluation :
2

The loading dock doors don’t open in the night or what

Jessie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
1

My storage LOCK was OPENED by UHAUL staff with out telling me how, why and when ? My lock was left inside the storage with the latch still attached as closed lock. . I broke the original key to the new uhaul lock trying to open it, Nobody knew it was changed. This is wrong and this is invasion of my privacy. I have no consent for this.

Franz Leo A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miller S.  |  Expérience générale 
Évaluation :
5

The storage room kept my belongings from getting ruined. I had antique furniture in it and they were well protected. The availability of carts to move items was great and oh so helpful.

FRAN F.  |  Expérience générale 
Évaluation :
5

Every employee I talked to was very helpful and friendly. The guy who helped me get the storage unit, it's think his name was Steven, answered all my questions and was very patient with me.

Maggie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chantal s.  |  Expérience générale 
Évaluation :
5

JJ did an amazing job allowing me to feel valued as a customer. The other guys weren't too enthusiastic, but he was, and made the experience awesome.

Jonathan R.  |  Premières impressions 
Évaluation :
5

Staff was wonderful and friendly. Very well run facility.

Terry M.  |  Expérience générale 
Évaluation :
1

Uhaul had a leak on the pipe. Half of my property was damaged and thrown out of the storage without asking.

Oscar m.  |  Expérience générale 
Évaluation :
3

I reserved a covered space and when I went there were none available, their inventory wasn't up to date. I'm confused about the sign on the gate that says people are required to check out when we leave or else re entry privileges may be affected. Is this rule enforced? Nobody explained any rules of any kind to me

Luis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor m.  |  Expérience générale 
Évaluation :
5

The workers the are great and extremely helpful in extremely customer service 10/10=20

Jorge Raul V.  |  Expérience générale 
Évaluation :
5

Great location, easy access. Helpful staff, very courteous!

Michael O.  |  Expérience générale 
Évaluation :
3

The light in front of my unit was always broken and never got fixed. The unit was warm for being climate control

toni s.  |  Expérience générale 
Évaluation :
5

Reserved it online, so all was set when I arrived and check in was normal. I have a 36 ft. Camper and while parking it, another renter was hindering my parking. staff happily reassigned me, but reassignment slot was also not usable for my needs due to construction of parking. Staff was more than willing to re-assign me a third time.

RANDY S.  |  Premières impressions 
Évaluation :
4

there was a leak in the fire sprinkler system

tabitha c.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and answered all my questions. I also needed to call and find out how to get back into my unit after sliding doors locked and I called the phone number where your associate kindly explained how to use the black door until 10:00.

Yvonne M.  |  Premières impressions 
Évaluation :
5

Storage unit i had was the best i have ever experienced, clean, secure and convenient, will not hesitate in getting another one if and when i need it.

jose c.  |  Expérience générale 
Évaluation :
5

Close and convenient easy excess to and from home!

Ricardo Q.  |  Premières impressions 
Évaluation :
1

Would NERVE EVER use U-Haul again. My locks were changed multiple times unauthorized, even though I was on auto payment and was never late with a payment. The worse storage facility, in my opinion.

Jean O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie l.  |  Premières impressions 
Évaluation :
5

Great customer service!

ANTHONY D.  |  Expérience générale 
Évaluation :
2

Besides having issues with the cancellation process, it was extremely inconvenient when flooding in the building happened and was informed that I had to go in person within the next 24 hours. I work business hours during the week so luckily the next time I went to my storage, your office was still open. I barely made it in time to find out my lock for my storage unit had been changed. If I hadn't made it in time, I would've been locked out my storage.

phillip g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roxanna c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dahlia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvia c.  |  Expérience générale 
Évaluation :
4

The one thing I think you all could improve on is wait time. Maybe you could consider having different lines for different services. Otherwise you really need to hire more people and add more registers up front. Employees are kind but can be very slow to help.

Ann Y.  |  Expérience générale 
Évaluation :
1

kept trying to kick me out after 3 days late even during this pandemic. they opened my unit and went through my personal things, that is why I left and would never recommend! the place is nice the disrespect for myself and my things, ridiculous.

grace a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W.  |  Expérience générale 
Évaluation :
5

The first thing I noticed was the level of cleanliness of the facility of that size. The staff was very friendly and helpful in showing me the size of the unit and getting me a card and registered. Would definitely recommend this facility.

Kevin H.  |  Premières impressions 
Évaluation :
5

This U Haul Business is the best I have seen in Management, Cleanliness and they go above and beyond to help when needed. Well organized too. and honest employees.

Barbara D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara D.  |  Premières impressions 
Évaluation :
5

We felt very safe knowing that our things were highly secure.

Debbie O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo C.  |  Expérience générale 
Évaluation :
5

Good job

Roberto G.  |  Premières impressions 
Évaluation :
5

I had the storage almost for 4 yeas and never had problems with the pay, they always answering the phone immediately. I recommend U-Haul 100 % they are the best. Thank you for all Flor Esparza

FLORA E.  |  Expérience générale 
Évaluation :
4

I can’t give five stars only because it is the most expensive RV storage.

Matthew H.  |  Premières impressions 
Évaluation :
4

No comment at this moment

Jaime P.  |  Premières impressions 
Évaluation :
5

easy and efficient

Raymond B.  |  Premières impressions 
Évaluation :
4

Just to let u know at odessa location customer service was super bad. But at oel paso was friendly. Thank you. I will still use ur service but hope not at odessa thats for sure.

Manuel N.  |  Premières impressions 
Évaluation :
5

Real professional.

Alfredo M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gilberto R.  |  Premières impressions 
Évaluation :
1

Staff was very rude and not helpful at all. Asked several questions and instead of giving direct answer they would answer with something that didn't even relate. Very bad customer service. Would not recommend.

Cristal G.  |  Expérience générale 
Évaluation :
5

Staff were helpful and answered all my question I had..

David G.  |  Premières impressions 
Évaluation :
5

The store smelled and was sooo clean! Very thankful for the staff and how well they are managing the cleanliness of the store. Mr. Sotero Soto went above and beyond in explaining the process and helping me select the storage that was best for me. I will for sure be going back!

Natalie S.  |  Premières impressions 
Évaluation :
3

I rented a unit that on the example of the unit I rented had a price point of 104,95 plus your online website also has that price plus if it's on the 3rd floor you get a free lock. I was told that there were no more of the 104,95 units and that it would be 119.95. If you there wasn't anymore why don't they update your website and change the pricepoint at the facility.......

Armando D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip g.  |  Expérience générale 
Évaluation :
5

Store employees very helpful as well (last name-Soto)

Edward G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delilah F.  |  Expérience générale 
Évaluation :
4

Everything was great. I rented the unit for a year and never had a problem. The only thing I would recommend is adding lighting inside the unit. It was hard to see towards the middle and back of the unit. Had to use my phone flashlight. Otherwise, all went well thank you!

Lorena O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R.  |  Expérience générale 
Évaluation :
4

The staff was very friendly,, helpful and efficient.

Dolores R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO R.  |  Expérience générale 
Évaluation :
5

The first place I called was amazing (Uhaul near the airport) very helpful people. The place I ended up getting the storage was more than helpful with the unique situation that I had. They were very easy to work with and went above and beyond.

Kinsey J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beth a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip y.  |  Expérience générale 
Évaluation :
5

Excellent service, the only frustrating area is the building wasn't comfortable in the temperature area. In the summer days very hot!

Carlos M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delilah F.  |  Premières impressions 
Évaluation :
5

Staff was very professional and knowledgaeable.

Jose A.  |  Premières impressions 
Évaluation :
5

Staff like Mike Gomez and the Manager Carlos were very helpful and attentive. I will consider this location for future references.

Irene S.  |  Expérience générale 
Évaluation :
5

It was a great experience!

liz a.  |  Expérience générale 
Évaluation :
5

Merci.

Douglas W.  |  Premières impressions 
Évaluation :
5

Want to Thank Oscar Campos for being so professional and courteous. Was very helpful and took the time to answer any questions I had. Thank you and if I need your facilities again I will be back.

Justin c.  |  Expérience générale 
Évaluation :
5

Quick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.

Andre S.  |  Premières impressions 
Évaluation :
5

Great service

Fernando L.  |  Premières impressions 
Évaluation :
1

I cancelled my RV parking because I had an impact gun taken from my area. After contacting office , it took management 7 days to contact me. I had to call 4 times before the manager called me back.

Osvaldo O.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Norman P.  |  Premières impressions 
Évaluation :
5

I got helped at the last minute

Jamie A.  |  Premières impressions 
Évaluation :
5

Óscar was handling everything fast and efficient. he was very friendly and explained everything in detail. Double checking to see if all the information was correct. i give 10 out of 10

Michaela M.  |  Expérience générale 
Évaluation :
5

very convenient.

Baldo N.  |  Premières impressions 
Évaluation :
5

Very professional and helpful and accommodating

Steve K.  |  Premières impressions 
Évaluation :
5

Staff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.

Rosa M.  |  Premières impressions 
Évaluation :
5

Outstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.

Washington M.  |  Premières impressions 
Évaluation :
5

My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

James D.  |  Premières impressions 
Évaluation :
4

still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

N&N Trucking Inc. N.  |  Premières impressions 
Évaluation :
5

Mr. Padilla provided an excellent customer service and help us get all the help we need.

paola f.  |  Premières impressions 
Évaluation :
5

Great facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.

Timothy B.  |  Expérience générale 
Évaluation :
5

Great place to store an RV

JOHN R.  |  Expérience générale 
Évaluation :
5

Clean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.

Roberto M.  |  Expérience générale 
Évaluation :
5

Staff was very accommodating. Thank you.

edwardo b.  |  Expérience générale 
Évaluation :
5

The folks at this really nice, upscale facility took great care of us. Thank you very much!

Timothy B.  |  Premières impressions 
Évaluation :
5

Good service

mellie m.  |  Premières impressions 
Évaluation :
5

Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

diane r.  |  Premières impressions 
Évaluation :
5

Eli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.

Martin S.  |  Premières impressions 
Évaluation :
5

Oscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.

Christopher R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Juan C.  |  Premières impressions 
Évaluation :
5

Keep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco

FRANCESCO S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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