Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

1916 évaluations

1110 Joe Battle Blvd   El Paso, TX 79928

(915) 493-8474

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(915) 493-8474

1110 Joe Battle Blvd
El Paso, TX 79928

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very busy and large with very helpful knowledgeable staff.

Charles K. 
Évaluation :
5

Great all around. Even when there were changes, everything was properly explained.

Roberto A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Excellent customer service!

GINGER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velma A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMIRO M. 
Évaluation :
3

It took three days to get in contact with someone to get our box delivered back out. We tried several times to get my boyfriend on the contract so he could make calls while I was at work but they never saved in the system so it caused more frustration

Vivian J. 
Évaluation :
4

My Reservation was messed up by the 800 number clerk and the local vendor. It wasn't available for pick up, at reserved time. I had to get a uber to take me to this location. I also had a issue with this location giving my reserved truck that regional mgr assigned to my reservation at that location; to someone else. Overall I had also the 50$ guarantee issue not being credited towards rental. Three issues collectively during my rental experience.

Ernesto M. 
Évaluation :
5

Extremely professional personal

RUBEN A. 
Évaluation :
5

The customer service was great! The customer reps were absolutely AWESOME!

Charlie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ese Green G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose E C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTRELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA K. 
Évaluation :
3

Both the young ladies - the Virginia and New Mexico drivers - were extremely polite and helpful. They understood what we were trying to accomplish and helped us to position the boxes for best access - both during the loading and subsequent unloading.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO B. 
Évaluation :
5

Muy buen servicio y muy amables las personas

Teresa A.  |  Expérience générale 
Évaluation :
5

The service representative was very knowledgeable and professional.

DANIEL G. 
Évaluation :
5

The guys were very knowledgeable and friendly they got me in and out in time for my daughter's swim practice.

Richard P.  |  Premières impressions 
Évaluation :
5

Great service

Velma A.  |  Premières impressions 
Évaluation :
5

Great Store Great location

ERIC T.  |  Expérience générale 
Évaluation :
4

The truck I reserved had been rented to someone else earlier in the day. The air conditioning didn't work in the truck. When I tried to return the truck, I parked at the end of a line of 4-5 trucks also being returned. I saw no associate outside, so I walked beside the line of trucks towards the office. Every truck had the drivers side door open, keys in the ignition and at least 2 trucks were running. All with no employee in sight. I went inside and there were 3 young men behind the counter. One assisted me with checking the truck in and requested that one of the other guys go outside b/c customers were complaining that there was no one outside to check them in. It appeared no one wanted to go outside due to the heat, but that's part of the job.

MELISSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL M. 
Évaluation :
5

I had a last minute move and needed a storage unit. I made the reservation online but when I showed up I was told there weren't any units available. Steven Barraza came to help and told me he'll see what he can do and sure enough this man saved my life.! I would like him to get recognition for his friendly and professional manner! It was a busy day and the whole time other customers were asking for help. He kept his cool and professionalism while still focusing on getting me my storage unit. Thank you Steven! This company is lucky to have you!

Stephanie C.  |  Premières impressions 
Évaluation :
5

Excellent and secure facility, the Staff was very polite and helpful taking the time to not only explain but demonstrate how to access the facility.

GENE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abel C. 
Évaluation :
4

The staff was super helpful and the facility always looked clean. The only thing I didnt like was that there were people trying to access the community zone near the sliding doors.(People that didnt have storage unit/access)

Joseph L.  |  Expérience générale 
Évaluation :
3

Very unsatisfied with the procedure to get the vehicle.

CHRISTIAN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROCHELLE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Efrain A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE A. 
Évaluation :
5

I really enjoyed it being indoors. They always had plenty of carts ready to use !

robin l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Employees were very personable and courteous. The gentleman that check me back in was most polite.

Geraldine B. 
Évaluation :
5

Great location, very Clean, great ours , great staff

ERIC T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK H.  |  Premières impressions 
Évaluation :
1

Was charged another 15 dollars after the final bill. Very unsatisfied

JACOB A. 
Évaluation :
4

I had fraud on my debit card on 10 May 2021. As a result, I had to cancel that one and get a new one. I called ur facility 2 weeks ago to have the old card deleted and gave you the new card info for auto payment around 20 May 2021. On 23 May I got an email stating I was late with my payment and charged 15,00 $. I had to call again on 24 May 2021 to explain what happened and for a second time give my new debit card information for your records.

DEBORAH N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse L.  |  Expérience générale 
Évaluation :
5

Everything was great!

Angela S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ricky S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fidel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delma D. 
Évaluation :
5

Nothing it all went very smoothly

MIKAL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Libby H. 
Évaluation :
3

The pick up was fine. The truck was clean but barely road worthy. As this was an in town move, I was able to adjust my route to stay on surface streets rather than the highway which would have required a 1200 ft elevation change. I am certain the truck would not have made it. On the return, no one came out to check me out. I had wander around the parking lot looking for an employee.

ERIK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana L. 
Évaluation :
3

N/a

Alex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS NORIEGA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
5

Employees work really hard

Ricardo M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm M. 
Évaluation :
5

I received outstanding service

ARTURO B. 
Évaluation :
4

Gisele was very communicative by email; Jeanette was very communicative by text. They were both extremely helpful and tried hard to get it right! Next time, make sure that Jeanette has the right information before heading out - that would prevent confusion and multiple phone calls after the fact. Gisele - make sure Jeanette has all the info sent ahead of time. Thank you!! I would use you again because even though there was a little glitch, Jeanette saved the day and it all worked out beautifully because of her persistence.

robin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL ALBERTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANI B. 
Évaluation :
5

From the very first day, until move out we were satisfied with our household, being in safe . Thank you for all your help.

NICOLAS G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C.  |  Expérience générale 
Évaluation :
4

Fast and Easy I highly recommend

JUAN E. 
Évaluation :
5

The El Paso location was fabulous. Great customer service and very easy to work with.

Cassie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime L. 
Évaluation :
5

Excellent service! I have never encountered such great service like I did during the move in El Paso

DYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco L. 
Évaluation :
5

Online check in process is too complicated! Opted to go into store and do it the old fashioned way! Check out after drop off was much easier and appreciated!

JOse M. 
Évaluation :
3

The first unit I was given was occupied so I was assigned to another. I had also wanted to get a larger unit than the one reserved line and told there were none available although walking through I saw several with the green tags indicating they were vacant. Now I will need to get an additional unit to fit the rest of my household items. Seems like a scam to have to pay more for additional units rather than getting the space needed in the first place.

Tina L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica A.  |  Premières impressions 
Évaluation :
1

Rented a unit for a day from 11 to 9 p.m. returned by 6 p.m. and got charged extra aside from filling the tank with the amount of gas I was supposed to put in it . Never will I get a uhaul again. Budget is way better It's like 200$ guaranteed plus milage etc f#@% this place

JUAN S. 
Évaluation :
5

Keep up the good work

JOSE M. 
Évaluation :
5

Service was great theres nothing I would ask to change!! I was in and out at pick up and check out!! I also bought some boxes straight out of my phone no need to wait in line to pay!

RODOLFO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS E JR G. 
Évaluation :
5

Excellent service each and every time I need any kind of rental. Very courteous staff.

GILBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIETA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS A. 
Évaluation :
5

The only thing that I did not like was at the end when I moved out they moved out the wrong person and ended up still charging me because they thought my belongings were still there. But other then that the staff was always nice and every time I went in the morning they were always sweeping and mopping the hallways in the storage unit it was always maintained and cleaned. The bathrooms were always clean too. Overall 10/10 would recommend to other people.

amanda w.  |  Expérience générale 
Évaluation :
5

Everything was great.

CHRISTOPHER B. 
Évaluation :
5

The service and the staff were PERFECT, however the system was down for the entire day of my initial reservation which cost extra money with the movers. On top of that the system hiccuped at payment time causing additional charges to my account. I now must wait to have the funds released. Noone needs additional stresses on moving day but thanks to the processes that is what I got. Greatfully the staff was wonderful and relieved some of the stress...What a nightmare!

Tracey S. 
Évaluation :
4

Longer access hours to the double wide sliding doors would be great.

Diana D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graciela C. 
Évaluation :
2

I had my RV storage at this facility for more than seven years, it started very good went to several managers and the reason I moved was because it is very trashy now, U-haul started to rent to all kinds of clientele with-out any restrictions some big truckers even started to change oil on their trucks, junk trucks are being storage, it is a complete mess the place that I moved my RV its very clean and have very strict restrictions, wish I like and don't mind paying a more.

HUMBERTO M.  |  Expérience générale 
Évaluation :
5

Service rep took care of me swiftly and was very cordial.

RONNIE W. 
Évaluation :
3

Too much

EMILIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAUGHN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

verney s.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORENZO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen M. 
Évaluation :
5

I can't list any improvements because I was very satisfied with my pick up and drop off experience. The truck we rented for the day worked great and did what we needed it to do. All I would say is check the tires frequently because of wear and tear. It wouldn't be fun for a tire to blow out while on the road which happened to us with another company (Budget).

Adam O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rene R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

krishanna t.  |  Expérience générale 
Évaluation :
5

Everyone at site were very helpful and attentive. Great customer service! Merci.

JORGE G. 
Évaluation :
5

I want to thank Jeannete for the help that she gave us from El Paso she is one of the best people I have ever dealt with overall the only problem that I had was with customer service it was hard to get through to the main numbers to discuss anything but with El Paso it was perfect

Manny V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
5

Great service hassle free. Not just during this visit but others in the past as well. Great location

MIGUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA J. 
Évaluation :
1

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  Expérience générale 
Évaluation :
1

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MENARD S. 
Évaluation :
5

Very professional and quick.

RONALD H. 
Évaluation :
1

Customer service is the worst I have ever dealt with

VICTOR P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaro C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C.  |  Premières impressions 
Évaluation :
1

Better attitude

JOSE T. 
Évaluation :
3

The break light turned on as soon as I got on the highway and it kept beeping. I tried to call and they placed he on hold for a very long time

GABRIELA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD JAVIER R. 
Évaluation :
5

Employees are over worked they still did an excellent job

RICARDO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA ANNE B. 
Évaluation :
5

Staff was amazing. Very knowledgeable. Keen to detail. And explained everything. Over all great experience, definitely returning to this location for future uhaul needs.

CRYSTAL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AUBREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY STEVEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISMAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZMIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA C. 
Évaluation :
5

Great experience!

JAMES S. 
Évaluation :
5

There is no way to get in contact with the local branch. Calls keep going to call center.

JEROME W. 
Évaluation :
5

The only issue I had was with Uhaul agent Mrs. Ramos . She reserved requested unit that I had requested and I verified with her that unit would be available to me for 24 hours as I do with all my rentals from that location. So when I went to pickup my rental she apparently booked it to someone else the following morning which would have been Fri at 7am. I explained to agent Forti how am I going to reserve a unit for 24 hrs and have to bring it back in 12 hours . I was very upset because this isn't the first time that Mrs. Ramos puts me in this cituation. I did apologise to Mr. Forti for taking my frustration out on him. CJ was very helpful in straighting out the matter and accommodating me with the rental. Please give CJ mgr and Agent Forti for their above and beyond customer service . Thank you U-Haul for providing me the service that I require everytime I need your rentals.

ROGER M. 
Évaluation :
3

I asked for a 5 x 10 and was given a 5 x 5 they were able to upgrade to the correct unit but it didn't give me enough time to use a sliding doors was advised would get a 24 axis for the day that evening and would be removed the next day but was still unable to use the sliding doors due to code not working no one was available due to already being after hours. When was upgraded to the 5 x 10 was given a unit number that was already occupied so I had to wait more for another unit to be found that was accessible and on occupied which took up the remaining time needed to use a sliding doors.

Bonnie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauro V.  |  Expérience générale 
Évaluation :
4

Uhaul needs to explain the Ubox process better to customers. I was confused about it at first. Otherwise, it was a good experience.

Arthur M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLAS G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos G.  |  Expérience générale 
Évaluation :
5

None at this time!

LARRY G.  |  Premières impressions 
Évaluation :
2

you have zero mask adherence inside your building. there are people taking the elevator and walking down the aisle with no masks and no one there to enforce the mask wearing. I wouldn't be surprised if some covid cases could be traced back to your building. I also found a rat poison box in my unit i would like verification i will not be getting the poison on my storage unit items or Hantavirus. I would not recommend this space to anyone that cares about their health.

Joe E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIUS H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rene and ana g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura c.  |  Expérience générale 
Évaluation :
5

Staff deserves a raise!

william l.  |  Expérience générale 
Évaluation :
5

Management and staff were very helpful Always willing to answer my questions and offer suggestions.

John T.  |  Expérience générale 
Évaluation :
5

Everyone there has always been great. Customer service always awesome.

Humberto H.  |  Online Move In 
Évaluation :
5

Great service!!

Dania R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P.  |  Premières impressions 
Évaluation :
2

The loading dock doors don’t open in the night or what

Jessie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
1

My storage LOCK was OPENED by UHAUL staff with out telling me how, why and when ? My lock was left inside the storage with the latch still attached as closed lock. . I broke the original key to the new uhaul lock trying to open it, Nobody knew it was changed. This is wrong and this is invasion of my privacy. I have no consent for this.

Franz Leo A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miller S.  |  Expérience générale 
Évaluation :
5

The storage room kept my belongings from getting ruined. I had antique furniture in it and they were well protected. The availability of carts to move items was great and oh so helpful.

FRAN F.  |  Expérience générale 
Évaluation :
5

Every employee I talked to was very helpful and friendly. The guy who helped me get the storage unit, it's think his name was Steven, answered all my questions and was very patient with me.

Maggie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chantal s.  |  Expérience générale 
Évaluation :
5

JJ did an amazing job allowing me to feel valued as a customer. The other guys weren't too enthusiastic, but he was, and made the experience awesome.

Jonathan R.  |  Premières impressions 
Évaluation :
5

Staff was wonderful and friendly. Very well run facility.

Terry M.  |  Expérience générale 
Évaluation :
1

Uhaul had a leak on the pipe. Half of my property was damaged and thrown out of the storage without asking.

Oscar m.  |  Expérience générale 
Évaluation :
3

I reserved a covered space and when I went there were none available, their inventory wasn't up to date. I'm confused about the sign on the gate that says people are required to check out when we leave or else re entry privileges may be affected. Is this rule enforced? Nobody explained any rules of any kind to me

Luis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor m.  |  Expérience générale 
Évaluation :
5

The workers the are great and extremely helpful in extremely customer service 10/10=20

Jorge Raul V.  |  Expérience générale 
Évaluation :
5

Great location, easy access. Helpful staff, very courteous!

Michael O.  |  Expérience générale 
Évaluation :
3

The light in front of my unit was always broken and never got fixed. The unit was warm for being climate control

toni s.  |  Expérience générale 
Évaluation :
5

Reserved it online, so all was set when I arrived and check in was normal. I have a 36 ft. Camper and while parking it, another renter was hindering my parking. staff happily reassigned me, but reassignment slot was also not usable for my needs due to construction of parking. Staff was more than willing to re-assign me a third time.

RANDY S.  |  Premières impressions 
Évaluation :
4

there was a leak in the fire sprinkler system

tabitha c.  |  Expérience générale 
Évaluation :
5

The staff were very friendly and answered all my questions. I also needed to call and find out how to get back into my unit after sliding doors locked and I called the phone number where your associate kindly explained how to use the black door until 10:00.

Yvonne M.  |  Premières impressions 
Évaluation :
5

Storage unit i had was the best i have ever experienced, clean, secure and convenient, will not hesitate in getting another one if and when i need it.

jose c.  |  Expérience générale 
Évaluation :
5

Close and convenient easy excess to and from home!

Ricardo Q.  |  Premières impressions 
Évaluation :
1

Would NERVE EVER use U-Haul again. My locks were changed multiple times unauthorized, even though I was on auto payment and was never late with a payment. The worse storage facility, in my opinion.

Jean O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie l.  |  Premières impressions 
Évaluation :
5

Great customer service!

ANTHONY D.  |  Expérience générale 
Évaluation :
2

Besides having issues with the cancellation process, it was extremely inconvenient when flooding in the building happened and was informed that I had to go in person within the next 24 hours. I work business hours during the week so luckily the next time I went to my storage, your office was still open. I barely made it in time to find out my lock for my storage unit had been changed. If I hadn't made it in time, I would've been locked out my storage.

phillip g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

roxanna c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dahlia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvia c.  |  Expérience générale 
Évaluation :
4

The one thing I think you all could improve on is wait time. Maybe you could consider having different lines for different services. Otherwise you really need to hire more people and add more registers up front. Employees are kind but can be very slow to help.

Ann Y.  |  Expérience générale 
Évaluation :
1

kept trying to kick me out after 3 days late even during this pandemic. they opened my unit and went through my personal things, that is why I left and would never recommend! the place is nice the disrespect for myself and my things, ridiculous.

grace a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W.  |  Expérience générale 
Évaluation :
5

The first thing I noticed was the level of cleanliness of the facility of that size. The staff was very friendly and helpful in showing me the size of the unit and getting me a card and registered. Would definitely recommend this facility.

Kevin H.  |  Premières impressions 
Évaluation :
5

This U Haul Business is the best I have seen in Management, Cleanliness and they go above and beyond to help when needed. Well organized too. and honest employees.

Barbara D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara D.  |  Premières impressions 
Évaluation :
5

We felt very safe knowing that our things were highly secure.

Debbie O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo C.  |  Expérience générale 
Évaluation :
5

Good job

Roberto G.  |  Premières impressions 
Évaluation :
5

I had the storage almost for 4 yeas and never had problems with the pay, they always answering the phone immediately. I recommend U-Haul 100 % they are the best. Thank you for all Flor Esparza

FLORA E.  |  Expérience générale 
Évaluation :
4

I can’t give five stars only because it is the most expensive RV storage.

Matthew H.  |  Premières impressions 
Évaluation :
4

No comment at this moment

Jaime P.  |  Premières impressions 
Évaluation :
5

easy and efficient

Raymond B.  |  Premières impressions 
Évaluation :
4

Just to let u know at odessa location customer service was super bad. But at oel paso was friendly. Thank you. I will still use ur service but hope not at odessa thats for sure.

Manuel N.  |  Premières impressions 
Évaluation :
5

Real professional.

Alfredo M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gilberto R.  |  Premières impressions 
Évaluation :
1

Staff was very rude and not helpful at all. Asked several questions and instead of giving direct answer they would answer with something that didn't even relate. Very bad customer service. Would not recommend.

Cristal G.  |  Expérience générale 
Évaluation :
5

Staff were helpful and answered all my question I had..

David G.  |  Premières impressions 
Évaluation :
5

The store smelled and was sooo clean! Very thankful for the staff and how well they are managing the cleanliness of the store. Mr. Sotero Soto went above and beyond in explaining the process and helping me select the storage that was best for me. I will for sure be going back!

Natalie S.  |  Premières impressions 
Évaluation :
3

I rented a unit that on the example of the unit I rented had a price point of 104,95 plus your online website also has that price plus if it's on the 3rd floor you get a free lock. I was told that there were no more of the 104,95 units and that it would be 119.95. If you there wasn't anymore why don't they update your website and change the pricepoint at the facility.......

Armando D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip g.  |  Expérience générale 
Évaluation :
5

Store employees very helpful as well (last name-Soto)

Edward G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delilah F.  |  Expérience générale 
Évaluation :
4

Everything was great. I rented the unit for a year and never had a problem. The only thing I would recommend is adding lighting inside the unit. It was hard to see towards the middle and back of the unit. Had to use my phone flashlight. Otherwise, all went well thank you!

Lorena O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R.  |  Expérience générale 
Évaluation :
4

The staff was very friendly,, helpful and efficient.

Dolores R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO R.  |  Expérience générale 
Évaluation :
5

The first place I called was amazing (Uhaul near the airport) very helpful people. The place I ended up getting the storage was more than helpful with the unique situation that I had. They were very easy to work with and went above and beyond.

Kinsey J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beth a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip y.  |  Expérience générale 
Évaluation :
5

Excellent service, the only frustrating area is the building wasn't comfortable in the temperature area. In the summer days very hot!

Carlos M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delilah F.  |  Premières impressions 
Évaluation :
5

Staff was very professional and knowledgaeable.

Jose A.  |  Premières impressions 
Évaluation :
5

Staff like Mike Gomez and the Manager Carlos were very helpful and attentive. I will consider this location for future references.

Irene S.  |  Expérience générale 
Évaluation :
5

It was a great experience!

liz a.  |  Expérience générale 
Évaluation :
5

Merci.

Douglas W.  |  Premières impressions 
Évaluation :
5

Want to Thank Oscar Campos for being so professional and courteous. Was very helpful and took the time to answer any questions I had. Thank you and if I need your facilities again I will be back.

Justin c.  |  Expérience générale 
Évaluation :
5

Quick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.

Andre S.  |  Premières impressions 
Évaluation :
5

Great service

Fernando L.  |  Premières impressions 
Évaluation :
1

I cancelled my RV parking because I had an impact gun taken from my area. After contacting office , it took management 7 days to contact me. I had to call 4 times before the manager called me back.

Osvaldo O.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Norman P.  |  Premières impressions 
Évaluation :
5

I got helped at the last minute

Jamie A.  |  Premières impressions 
Évaluation :
5

Óscar was handling everything fast and efficient. he was very friendly and explained everything in detail. Double checking to see if all the information was correct. i give 10 out of 10

Michaela M.  |  Expérience générale 
Évaluation :
5

very convenient.

Baldo N.  |  Premières impressions 
Évaluation :
5

Very professional and helpful and accommodating

Steve K.  |  Premières impressions 
Évaluation :
5

Staff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.

Rosa M.  |  Premières impressions 
Évaluation :
5

Outstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.

Washington M.  |  Premières impressions 
Évaluation :
5

My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

James D.  |  Premières impressions 
Évaluation :
4

still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

N&N Trucking Inc. N.  |  Premières impressions 
Évaluation :
5

Mr. Padilla provided an excellent customer service and help us get all the help we need.

paola f.  |  Premières impressions 
Évaluation :
5

Great facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.

Timothy B.  |  Expérience générale 
Évaluation :
5

Great place to store an RV

JOHN R.  |  Expérience générale 
Évaluation :
5

Clean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.

Roberto M.  |  Expérience générale 
Évaluation :
5

Staff was very accommodating. Thank you.

edwardo b.  |  Expérience générale 
Évaluation :
5

The folks at this really nice, upscale facility took great care of us. Thank you very much!

Timothy B.  |  Premières impressions 
Évaluation :
5

Good service

mellie m.  |  Premières impressions 
Évaluation :
5

Iris went above and beyond to help us when I moved out to PCS. She's absolutely amazing and made the whole process simple and convenient. The facility was great, but the customer service sets it apart

murphy d.  |  Expérience générale 
Évaluation :
5

Great experience

michael j.  |  Expérience générale 
Évaluation :
5

Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

diane r.  |  Premières impressions 
Évaluation :
5

Eli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.

Martin S.  |  Premières impressions 
Évaluation :
5

Oscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.

Christopher R.  |  Premières impressions 
Évaluation :
5

Excellent service when I went in. Was attended in a promptly manner. Extremely glad i chose to go with uhaul

Isabel M.  |  Premières impressions 
Évaluation :
5

Amazing Customer service

christina r.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Juan C.  |  Premières impressions 
Évaluation :
5

Will rent again

Raul C.  |  Expérience générale 
Évaluation :
5

Everything went smoothly and I was able to unload immediately.

Brandon H.  |  Premières impressions 
Évaluation :
5

You were great thank u

Nakiya R.  |  Expérience générale 
Évaluation :
5

Carmen and Nicole delivered our U-Pods. They were amazing. They maneuvered up our tough driveway perfectly and put the pods exactly where we needed them. Their communication was precise and helpful.

liz Y.  |  Expérience générale 
Évaluation :
5

My drivers were friendly and efficient. Pleasure working with you.

Valerie L.  |  Expérience générale 
Évaluation :
5

If I need storage again in El Paso I will be back

karla b.  |  Expérience générale 
Évaluation :
5

No complaints, better than I was expecting.

Anthony M.  |  Expérience générale 
Évaluation :
5

Customer Service is great. Mr. Oscar was very helpful. Took the time to show me the facility. Very clean environment. Thank You very much Mr. Oscar for your Great Customer Service.

Justine c.  |  Premières impressions 
Évaluation :
5

Move in and move out was an easy process. Facility was clean with a very convenient location.

Damian C.  |  Expérience générale 
Évaluation :
5

n/a

Marie C.  |  Expérience générale 
Évaluation :
1

I visited the Northeast location. UBox was not available during the dates I reserved it. I received terrible service. I have already sent a complaint to the regional manager but haven't heard back.

Melody P.  |  Expérience générale 
Évaluation :
5

Had a very good experience with U-Haul the rates were one of the most competitive. Carmen from the El Paso office was very helpful, she is awesome. U-Haul rocks.

Eduardo L.  |  Expérience générale 
Évaluation :
5

Absolutely loved this facility. Super convenient and fairly priced. Staff was always very helpful.

Daisy M.  |  Expérience générale 
Évaluation :
5

Keep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco

FRANCESCO S.  |  Premières impressions 
Évaluation :
5

I appreciate the military discount. Also long term storage rate specials could attract more military (3 year specials for soldiers going overseas with combined vehicle and household storage)

GERALD C.  |  Expérience générale 
Évaluation :
5

The girls who came out where AMAZING! They came at the perfect time, we're so nice and accommodating and made sure we understood what we needed to do. So impressed with them, thank you again!!!

erin h.  |  Expérience générale 
Évaluation :
5

I rented the UBoxes for moving so my main contact was with Carmen who did the delivery and pickup. She was awesome! She was knowledgeable and informative and always took my calls if I had questions.

jo c.  |  Expérience générale 
Évaluation :
5

Excellent

Ismael O.  |  Expérience générale 
Évaluation :
3

Several attendants are helpful and extend themselves to help. Others need to work on their customer service etiquette.

Roxanne M.  |  Expérience générale 
Évaluation :
5

Very nice place. Used it twice now and very good service, clean, well lit. Very secure. Highly recommend.

Cynthia R.  |  Expérience générale 
Évaluation :
5

Convenient and helpful staff.

Kimberly C.  |  Expérience générale 
Évaluation :
4

Was really happy with previous management but noticed changes when the new management took over...

Gheri B.  |  Expérience générale 
Évaluation :
5

Thank you for your professionalism

GREG M.  |  Expérience générale 
Évaluation :
5

Thank You to all staff for their expertise answering all questions I had. Staff members always eager to help and courteous.

MIGUEL G.  |  Expérience générale 
Évaluation :
5

The worker was super nice and friendly. He helped me put some boxes in my car and showed me my storage unit !

Brianna L.  |  Réservation 
Évaluation :
4

The facility and the staff were very good at taking care of our needs. My only disappointment was that the company does not prorate the payment for the service rendered. Lost almost a full month.

raymund r.  |  Expérience générale 
Évaluation :
5

Carmen was great!!!

Randy M.  |  Expérience générale 
Évaluation :
5

Moving is very difficult, and the U-Haul employees helped to make the transition go smoothly. I am so grateful for everything they did!

carol r.  |  Expérience générale 
Évaluation :
5

nice people great facilities

Adam K.  |  Réservation 
Évaluation :
5

Keep up the good work. I appreciate good work Thank you

FRANCESCO S.  |  Réservation 
Évaluation :
5

Happy with service

samantha s.  |  Expérience générale 
Évaluation :
5

Excellent customer service.

John P.  |  Expérience générale 
Évaluation :
5

All at U-Haul always helpful and knowledgeable, great customer service.

John P.  |  Expérience générale 
Évaluation :
5

A Little Bit Pricey at 90,00 $ per Month but ok for short term.

ronald f.  |  Expérience générale 
Évaluation :
4

I had a good experience reserving my storage and the staff was very helpful.

David R.  |  Réservation 
Évaluation :
5

I think your boxes should be a more wider.

Iola j.  |  Expérience générale 
Évaluation :
5

Very Helpful , i don't know how else to say it ...Thanks

ronald f.  |  Réservation 
Évaluation :
4

When our car broke down during our move, it was easier to drive all the way across town to the Joe Battle location because we knew with certainty that they would be reliable and take care of our needs

Lorie J.  |  Réservation 
Évaluation :
5

This facility had been great to us in our crazy move!!Always friendly and VERY helpful!Great suggestions and they were always ready to assist and give suggestions. I have been very impressed with them

Cynthia R.  |  Expérience générale 
Non reviews have been submitted for this location.

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