Truck was broke, and website was down. Who does scheduled web maintenance on a Friday during business hours at the end of the month when everyone is moving?Nicholas N.
Customer Reviews for U-Haul Moving & Storage at Jolly & Cedar
Pour nous contacter
Lansing, MI 48910
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I've never had a worse experience with a rental company than I did today. Multiple offices had me on hold being transported between them all for 45 minutes trying to see if my rental was confirmed. Then I finally speak to someone and she was very nice but guaranteed me a truck at a location that DOES NOT EXIST. My dad then has to drive around foe an hour trying to get a truck that I reserved 1 month ago. It was complete bullshit and happened when we moved to the house 1 year ago as well. I am never renting from uhaul ever again. I could go on and on but I think my message is clear.Alex B.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.TYRONE DONCELL I.
Staff was friendly and professionalELIZABETH ELLEN J.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.FARQAD YASIN-FAR A.
Le client n'a pas laissé de commentaire.DONOVAN LEE S.
The people at the location were great but 1800 u haul had no coordination with the location before booking my rental until the day of so my bookings were very all over the place. Also they walked me out to the truck and just left me they didn't tell me how to go over the inspection of the vehicle so when i got to my house i found the back of the truck with blankets and a loose dolly in itKAITLYN MARIE G.
Le client n'a pas laissé de commentaire.Tony M.
This comment is for the moving help service ("Elite Moving" company) which I contracted through U-Haul. I contracted two helpers but on moving day the guys never showed up. I called the company but they didn't pick up the phone. Voice mail was full. They never replied to my texts, offered an explanation or an apology. I was initially charged 200 $fortunately, after I complained via email, they refunded my credit card. Of course this has nothing to do with the store where I picked up the truck, but I wanted to complain somewhere and didn't know where.EUGENIO A.
Le client n'a pas laissé de commentaire.Keith L.
I had a miserable experience with my reservation and would not recommend U-Haul to anyone. They have poor customer service and even worse logistical issues.rebecca B.
Le client n'a pas laissé de commentaire.TYRONE DONCELL I.
Le client n'a pas laissé de commentaire.michelle R.
The entire team was fantastic and very helpful!ZACHARY STIG J.
The gentleman that checked my truck in was kind and helpful and deserves to be recognized for his customer service.DANIELLE MARIE V.
This location (Jolly & Cedar) is professionally run. This location is only a couple miles from the South Lansing U-Haul location, which is horrible and unprofessional. It's definitely worth it to use Jolly & Cedar U-Haul.WILLIAM JOHN C.
The representative that prepared my agreement was very knowledgeable, making a somewhat cumbersome process (due to system glitches) safe and manageable.Valencia S.
I returned the vehicle with more gas than I began with and was charged for a gallon of gas!?Darren C.
Le client n'a pas laissé de commentaire.Marquisha R. | Expérience générale
The truck was overheating and caused me lots of headache. I couldn't use freeway and took me 5 additional hours to drive the back roads. Staff were fabulous tried very hard to make it up for us.MOHAMMED SALEEM A.
I am upset at the terrible service I received from the South Lansing location. They called a half hour prior to my reservation to tell me the truck I reserved wasn't available because someone else hadn't returned their truck. While I understand it's out of their control, it's a bit scary to get a call a half hour before I'm supposed to move. Luckily another location had the truck I needed.Michelle W.
I had to wait about 20 minutes before anyone even acknowledged us waiting in line. Then another 10 min to be waited on. After I returned the uhaul I was charged 18 for gas when I returned it with almost exactly the amount of gas it had when I left. Better communication from your staff to the customer could be implemented.JEANINE NICOLE P.
Le client n'a pas laissé de commentaire.Staci K.
They made the drop off so easy!!HEATHER MARIE C.
I was extremely pleased from the moment i walked in to the moment i returned my vehicle and walked out. Customer service was top of the line. I will be back for sure.SONDRA LEIGH F.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.KENDRIA MARIA-NI G. | Premières impressions
Le client n'a pas laissé de commentaire.Alex Q.
The person who helped us out was the exact opposite of helpful. We asked a question or told him what we needed and instead of answering us he walked away to go find the truck we rented. When he did talk all he had to say was â€œessentiallyâ€ and didn't seem to know how to answer our questions. I'm sure there are some great employees there, but the person we dealt with needs some more practice with his customer service skills. I was very frustrated when I left this location. As for the truck, it drove. However the tire alignment was off and the brakes are nearing the end. We mentioned that in our return and I hope it gets fixed for the next family.KYLE ALEXANDER D.
Le client n'a pas laissé de commentaire.joana L.
Le client n'a pas laissé de commentaire.Sheryl K.
Have honest employeesHASHMAT SAMI I.
I wouldn't normally rent from this location, but the location closest to me was sold out. I'm glad they were! Alvin and Tate were awesome and helpful, and the truck was clean and well maintained. I've had some terrible Uhaul experiences, but this was definitely not one of them. I highly recommend this location!abigail C.
Le client n'a pas laissé de commentaire.Joseph K.
Very quick checking equipment out.Elizabeth K.
Le client n'a pas laissé de commentaire.Carey N.
The guy who helped me at the South Cedar location in Lansing Michigan on 7/2/21 at 3:30 was extremely friendly and helpful. Great employee.CHRISTOPHER CHAR S.
This place is full of low intelligence untrained individuals with no motivation. The manager should be fired and all staff need to be retrained. I would rather rent from anyone else.Francis B.
There was a LOT of trash, debris and things strewn about the property. Multiple bags of furniture pads were left out in the rain. Kind of a mess.Thomas V.
Le client n'a pas laissé de commentaire.TODD MATTHEW R.
Le client n'a pas laissé de commentaire.Erica C.
Great staff,,i was running late due to the storms and a medical emergency,thanks for understanding,,could make your 4x8 trailers available to rent for 24 hrs though. Thank you u haulTERRY LEE R.
Explain more about the limitations of the dollyâ€"not a criticism of the staff at this location. They were helpful and courteous.Linda F.
there was 2 people to help a long line of customers. the staff did not seem to care about how busy they were. customer service was very poor.DEBORAH JEAN J.
Le client n'a pas laissé de commentaire.jessica B.
Le client n'a pas laissé de commentaire.SHAWN MARIE P. | Premières impressions
Very helpful in resolving a billing issue.JACQUELYN W. | Expérience générale
Did not have the proper equipment I had rented, as well as I noticed a billing error and had to complain to get it resolved. Would not go back to this Uhaul or recommend itNOAH PAUL P.
Truck wasn't in right location for pickup. But they located quicklyJeffry B.
Only one associate working, and he was over worked and line backed up.Mathew M.
I just to say that the young lady that serviced my daughter and myself was very polite and cordial. I would recommend her to anyone. Thankyou very much@WINSTON DOUGLAS H.
Alvin was very helpful and courteous well informed i was pleased immensely and pleasantly impressedKaren L. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.DEANNA MARIE T.
Have your lot neat and organizedâ€¦. Nowhere to park and equipment return line was full of un-parked vehiclesâ€¦Miranda R.
Le client n'a pas laissé de commentaire.KAREN SUE L.
Le client n'a pas laissé de commentaire.MARSHA JEAN C.
Truck was a rattle trap , something like and clanking on right front side . Very bad ride. Did not feel safe . Front desk people were cool and nice and did their best idk who is maintaining the trucks on the other hand ..GARRETT AUSTIN R.
Terrific Services provided by our UHAUL team. Christopher (manager of our store on Cedar St. Lansing, MI ~ was simply ACES!!! We'll be back Highest scores on virtually everything, including his professional manner and affect.TERRY LEE D.
Le client n'a pas laissé de commentaire.Hector S.
Not enough help. Poor girl was a one person shopFRED M.
Marvin was very polite and explained everything perfectly. Great job.JONCLARK E.
Told about our Texas experience and didn't really have an answer, or an interest.Harry B.
Our experience was enhanced by the service we received. The person we dealt with was knowledgeable and efficient. Great experience!JOANN MARY V.
When I left with the truck it seemed fine. I went to the storage unit and loaded the truck for bout 2hrs. When I went to leave the ignition wouldn't turn over. After about an hr. I contacted the store and once I got someone on the line I was told to contact roadside services. We spent about another hour trying to get through roadside services via phone, and was on hold for over an hour, and online, which none of the ways to get worked. Finally the ignition broke free but the store was closed so we went to our new home and unloaded the truck. As we had a full day of work a head of us we got up at 3:25 am and the luckily although still sticky the ignition turned over. So we went and got another load with no issues. In all we lost about 3 hours of moving time. So as to recommending Uhaul or this location it is not likely. As to what you could do to improve you could stand behind your products and make problem resolutions easy to be rectified and compensate customers for lost usage time for faulty equipment. Sincerely, Pamela McDanielPAMELA KAY M.
Le client n'a pas laissé de commentaire.Alison M.
The truck smelled like smoke and there was only one or two workers there when there was a line of customers. NOT THE WORKERS FAULT. Upper management needs to do better, the workers were super nice and friendly and helpful.Elijah Z.
Le client n'a pas laissé de commentaire.KELLY ROBIN M.
Le client n'a pas laissé de commentaire.GARY JOSEPH S.
Marvin schwartzengruber was very helpful. He is a great asset to your company. Very customer oriented.WILLIAM JOHN P.
Le client n'a pas laissé de commentaire.Brian S.
The one way drop off locations were not understandable. We used the truck to go to Cedar Springs from Lansing. Then we were asked to drop the car off in Grand Rapids (which was another 30 miles away) So after a long day, we unloaded and then drove the truck an hour (back and forth) out of our way and had to pay for the gas it took in overage. Sadly, there was a uhaul in Cedar Springs which was 6 miles from where we were.BRADLEY JOHN S.
Le client n'a pas laissé de commentaire.Glen E.
Le client n'a pas laissé de commentaire.Frank C.
The online check-in was nice, but made largely irrelevant by the fact that the dolly I ordered wasn't in the truck. I had to wait for almost 20 minutes for the dolly after I had the keys. The website should identify where the key drop-off is on a location-by-location basis. I had to hunt for the drop-off, eventually finding it nowhere near where the instructions said, or looking anything like the picture suggested. Overall, it wasn't bad and I'd go back, just several minor inconveniences.Cody M.
Make sure the equipment is ready to go like oil level etc,.DAVID JEREMY W.
I was double charged and can no longer reach the store.emily S.
Very difficult to get questions answered before rental. Long wait for phone service, can't call locations directly. I asked repeatedly about a particular drop off location that didn't show up as a choice online, and clerk gave advice and tried to help, but the location I wanted wasn't the one that showed up wasn't the one I wanted. The people at shamrock were.very helpful in sorting it.Jack C.
U Haul cab leaked driver, had to spend $$ on a xtra hotel night and delay move due to issue. No lights worked on left side of auto transport, we were advised at picked, equipment inspected and working, noticed it was not working at first stop while checking equipmentRandall W.
Le client n'a pas laissé de commentaire.RAYMOND BRUCE T.
We made an appointment online, gave them all the information including payment, etc. All we should have needed to do was get the keys. Walk in, wait for 15 min while NO ONE acknowledged us. There were 2 employees helping one customer, they did not say a word. Finally, another employee comes up, tries to check us in, I finally gave him my number as he couldn't find my via name or phone. He then proceeds to ask me ALL the questions over, INCLUDING taking my payment again. WHY did I bother doing everything online? He then walks me to the truck, tells me I need to see if there is any damage before I take it. He states that that there's an X sticker by the damages they know about but I'm responsible for anything that happens without an X, then says, "Well, here's damage, it doesn't have an X, but we know about it". Ummm..... sure. WORST experience ever. Will never be back to this location.Robin S.
When I both picked up the vehicle and returned it there was a long wait. I value my time and do not appreciate that the store was understaffed. Maybe a self check in and out would be goodRENEE MICHELE S.
The guys were nice and friendly. The pickup and drop off was fast too. I will definitely use them again.ERNSO B.
I could NOT get anyone to answer the phone. Out of desperation I went to the store to make my reservation. Even then I had to wait 10 while the agent counted the money in his till. I came 2 hours late for the reservation and it was canceled. I was at the store 10 minutes after I got an email saying it was canceled and the agent could not reopen the reservation. However, she helped me as much as she could which I appreciated.DAVID HOWARD S.
Le client n'a pas laissé de commentaire.SOPHIA ANTWONETT N.
I would only recommend to a friend because of how local it is. I received a truck on E and immediately had to get gas upon leaving. It was a half hour before I could check it. With COVID and I am 95 % sure the truck inside wasn't wiped down before I used it because of dust seen.TENISHA TENNILLE T.
Not tell people when they arrive that you don't have their reservation that they made and not offer to give them any sort of discount for your error. I ended up getting a truck with no air conditioning that was supposed to be fixed a week ago.NICHOLAS ROBERT S.
Excellent customer serviceDEBRA MICHELLE M.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.Sean F.
Le client n'a pas laissé de commentaire.Kellyann D.
Le client n'a pas laissé de commentaire.Mostafa A.
Le client n'a pas laissé de commentaire.Jonathan F.
Truck broke down twice took over a hour to get in contact with road side assistanceERIC DEONTE P.
Definitely the worst experience with uhaul I've ever had so I would definitely say there is a lot of improvements that need to be made. Equipment changes in the computer. Employee training and staffing.Brean P.
I Rented A 5 By 9 Foot Motorcycle Trailer , My Only Conplaint Is The Wire Plug For The Lights Was Kinda Short So When I Turned Right It Would Unplug .MARK ALLEN F.
Le client n'a pas laissé de commentaire.THOMAS JAMES C.
Le client n'a pas laissé de commentaire.Douglas H.
The employees seemed confused by the self-check-in process. The vehicles were not where the website said they would be.Travis O.
Le client n'a pas laissé de commentaire.Matthew G.
The lock on the outside door was broken...I reported that I could open the door and hoping it will be fixed as that would be a security concern. Otherwise, experience was excellent . It was well lit but I had concern about broken lockShirley P. | Expérience générale
Le client n'a pas laissé de commentaire.William C. | Premières impressions
Outside of unit was dirty and key did not unlock passenger door. So I cant say yes to clean and well maintained. That is not even close to a deal breakerGRANT MICHAEL N.
Le client n'a pas laissé de commentaire.Cynthia E.
Le client n'a pas laissé de commentaire.sammie a. | Expérience générale
Le client n'a pas laissé de commentaire.Melinda M. | Expérience générale
Le client n'a pas laissé de commentaire.Juan G. | Online Move In
horrible service. Awful response times. Nobody knew what was going on. Worst establishment i have ever given money to.Karl H. | Premières impressions
Honestly the entire reason my visit was enjoyable was because the guy who helped me was amazing. The best customer service I've ever received at any business in a LONG time.Joshua L. | Premières impressions
I am rating an excellent for one reason, the boss Mr. O'Riley. he was very fair and exceeded expectations. However, the door situation and access is a bunch of BS. The doors never fin worked properly the entire time I was renting which was over a year. Totally fin stupid u cant get the doors to open properly...and stay open when they are supposed to after logging in and being in the unit. i had to prop the doors open everytime...including my last day...GET THE FUKIN DOORS FIXED!!!!!!Robert S. | Expérience générale
Le client n'a pas laissé de commentaire.Nina V. | Expérience générale
Le client n'a pas laissé de commentaire.Ray S. | Expérience générale
Le client n'a pas laissé de commentaire.MALINDA L F. | Expérience générale
Le client n'a pas laissé de commentaire.Charles W. | Expérience générale
Le client n'a pas laissé de commentaire.larquise h. | Expérience générale
The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciatedDana G. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM T. | Expérience générale
Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.Scott E. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Premières impressions
Le client n'a pas laissé de commentaire.Rose D. | Premières impressions
Le client n'a pas laissé de commentaire.maureen m. | Premières impressions
Staff was friendly and not overly chatty which was great after a long tiring dayDana G. | Premières impressions
Great staff, but not enough staff for the amount of customers.Levi F. | Premières impressions
Thank you i really appreciate your helplisa f. | Expérience générale
Le client n'a pas laissé de commentaire.Shantee M. | Premières impressions
I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.traci q. | Expérience générale
I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is. Thank you Wanda WilsonWanda W. | Expérience générale
Le client n'a pas laissé de commentaire.Amy P. | Premières impressions
Thank you you were very neededlisa f. | Premières impressions
Le client n'a pas laissé de commentaire.DARREL S. | Expérience générale
Le client n'a pas laissé de commentaire.DARREL S. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl S. | Expérience générale
Very nice place and cleanTERRENCE M. | Expérience générale
Le client n'a pas laissé de commentaire.DANIELLE W. | Expérience générale
Love UHaul Storage. Use you guys for years :)))lena h. | Expérience générale
Smooth transactions, friendly staff and affordable.Ellen D. | Premières impressions
I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this monthToylisa A. | Premières impressions
The staff was incredibly helpful and provided a great moving and storage experience!Aaron Z. | Expérience générale
The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.Matt T. | Premières impressions
Bienzhuohao l. | Expérience générale
Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.LARK B. | Expérience générale
Didn’t have one issues or problem with my service.Breonrawsean M. | Premières impressions
Everyone was very nice and helpfulMarquisha R. | Premières impressions
Great Servicetonya j. | Premières impressions
Thanks have a great dayJamarria C. | Réservation
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