Évaluations des clients U-Haul Moving & Storage at Jolly & Cedar

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Jolly & Cedar

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Stephaniemarie-C M. le

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The staff at this location was very professional, polite, and friendly! Much appreciated.

Irma D. le

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Le client n'a pas laissé de commentaire.

Farid D. le

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Drop off was easy

Catherine R. le

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Show customers where the drop box is for after hour returns. I was told where it was but the box I found wasn’t a drop box. I left the truck to avoid paying for extra mileage and had to make an extra trip to return the key.

Samson B. le

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Le client n'a pas laissé de commentaire.

Benito A. le

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Le client n'a pas laissé de commentaire.

Aaron Z. le

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The staff was incredibly helpful and provided a great moving and storage experience!

Michael C. le

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Keep doing things the same way you are doing now!!!!

Rene R. le

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I need to be provided evidence of the actual mileage

Deanna B. le

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I was charged for safety when I declined the insurance. Please refund me the $24.00 and don’t do this to other customers

Linda E. le

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Le client n'a pas laissé de commentaire.

Nakia P. le

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The Customer Service Reps do not know or understand how a out of town mover goes. They told me that I needed to pay additional funds that would be refunded to me once the truck is dropped off and that was not true. The cashier then had me call and talk to dispatch instead of calling herself. I ended up just cancelling the reservation and restarting a walk in on my credit card. They needed additional training at the cedar location please.

Sheilarae K. le

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Want to say James was great. Knowledge and friendly. Very helpful. Some others didn’t either know or care.

Matt T. le

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The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.

Judy S. le

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Le client n'a pas laissé de commentaire.

JOHN C. le

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Very good service and good location have used them many times and for friends and family.

Trisha F. le

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Le client n'a pas laissé de commentaire.

DANIEL J B. le

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Le client n'a pas laissé de commentaire.

Alison C. le

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Hello there! Overall, everyone was friendly and helpful. When my dad and I realized the 4x8 trailer was not big enough, the person working with us was very helpful in upgrading us to the 5x8 trailer. However, within a few minutes of leaving, the trailer came unhitched when we were driving down Jolly Road. Thankfully, the safety chains were attached correctly and no accidents occurred. However, we were very concerned that this happened and returned to the store to double check that we had the correct ball on our trailer hitch. No one seemed very concerned - they retightened it and told us we would be fine. Seemed very nonchalant for something that could have caused a lot of damage to the trailer, our car, or someone that could've hit us because of it coming unattached.

kyle l. le

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Le client n'a pas laissé de commentaire.

Kimantoinette B. le

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I was in a jam and this site was able to accommodate my situation. I greatly appreciate them.

heather e. le

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Le client n'a pas laissé de commentaire.

Anthony R. le

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acknowledge customers when there in line. reassure them you'll get to them as soon as possible.

Jamescalvin R. le

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Faster check in for customers returning equipment

Natalielorraine J. le

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Anticipate the need of the customer. Always have someone available in the pickup and drop off areas. I am always unsure of the next step in the process. Everyone is so nice at this location, this is a suggestion to improve the process.

Demphna K. le

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Customer service was phenomenal. Thank you!

Cassandra P. le

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James power the worse

BASHEER S. le

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Le client n'a pas laissé de commentaire.

Lafondalea W. le

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Workers need training on their customer service. When I picked up the truck there was no problem. However when I returned it, all the workers were out side in the back hanging out, talking, sitting in their vehicles (chiling). I went inside the store no one was inside, waited a good 10 mintues still no one ( even though they seen me pull up in the truck). My friend had to go outside and ask if we could get some help. A guy came in ( did not speak/greet) ask where was the truck in the keys at once we told him he went outside and never returned. The gentleman that helped me on Saturday came inside the store did not speak / greet us, walked to a counter then to two other counters pulled out a piece of paper and said here's your receipt. They were VERY unprofessional. When we got ready to leave the same activity was going on and one guy was out riding around on a bike.

Mark T. le

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I strained to hear the employee. My friends had been treated poorly at the Waverly Uhaul due to prejudice. An employee lied to us there. I had to work hard to get service there. My patience was thin by the time I reached the Cedar store. I had a reserved statement from the Waverly locale that was inaccurate and included another person's address and phone number on it. I will strongly consider going elsewhere for future rentals

Elijah K. le

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Le client n'a pas laissé de commentaire.

zhuohao l. le

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Good

Stephen D. le

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The drop-off process was awesome! There was an employee outside who unhooked the trailer and got me on my way in 5 minutes!

Kerri C. le

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Le client n'a pas laissé de commentaire.

Nancy S. le

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Le client n'a pas laissé de commentaire.

LARK B. le

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Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.

Breonrawsean M. le

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Didn’t have one issues or problem with my service.

Marquisha R. le

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Everyone was very nice and helpful

joesph a. le

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Throughout my entire reservation, I spoke with U Haul employees who couldn’t seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.

tonya j. le

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Great Service

LINDA A. le

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Thank you for being helpful and having friendly service with a smile.

MICHELLE C. le

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I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.

lakita h. le

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Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loud

Jane S. le

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Very accommodating and friendly staff. A very good experience. Would recommend.

Julia T. le

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When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservati

Jane S. le

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Very nice customer service.

Kim F. le

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We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworths

Jamarria C. le

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Thanks have a great day

Keegan L. le

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I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.

Mara S. le

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Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.

CINDY T. le

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You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unit

Debra V. le

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The woman who helped us was very customer focused and did a great job helping us and others.

SUMIT S. le

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Would recommend!

Ashley P. le

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2nd year with you and everything was great!

Andrew G. le

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Great staff. We'll run UHAUL operation.

Sue D. le

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No complaints!

Daniel M. le

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everything went well.

Rita P. le

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James was extremely helpful and very courteous! Will recommend friends and family!

shota h. le

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It was good.

gideon l. le

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Thank you for helping us on short notice

Michelle L. le

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Very helpful Staff, Everyone I had encountered was so helpful, down to even helping find my keys, and I needed to change storage areas to a larger one! I would recommend them.

TYE D. le

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We were customers at the storage unit for over 4 years never really had any serious problems but one time with a lock being left on my storage unit after I paid but it was handled very professionally

Terry H. le

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I used these guys for U-Box delivery. They were ahead of schedule, which was very, very good for me. Prompt response on the phone. Willing to flex times and delivery. Very professional personnel.

Mike A. le

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I appreciated the free month of storage and solid customer service.

LEIGH ANN H. le

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Great service even though this was for a storage unit my sister used. Thank you.

LANE J. le

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Had unit #536 much longer than I ever anticipated. It has always been clean and well presented by appearance and service. Always felt safe. Good job. Regards, Max Pierce, owner, Lane Jessop Agy

michael j. le

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