Le client n'a pas laissé de commentaire.CHARLES AVERY S.
U-Haul Moving & Storage at Jolly & Cedar
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Nina V. | Expérience générale
Picked up car hualer and it was covered in snow and ice spent half hour cleaning trailer so it was safe to loadDAVID ALAN C.
Le client n'a pas laissé de commentaire.Ray S. | Expérience générale
Le client n'a pas laissé de commentaire.RAYMOND ELLSWORT S.
Your marketing is misleading. You advertise29 $for a rental that was actually 100+. I only traveled a small distance with all but 5 miles or less dedicated to the move the rest was picking up and returning the truck. I was charge 25 $more when the truck was returned. It is dishonest advertising. Will not use uhaul again. Only because of the 70 $upcharge.PAMELA JEAN R.
Le client n'a pas laissé de commentaire.ROBERT MICHAEL S.
Le client n'a pas laissé de commentaire.BRITNEE NICOLE K.
Le client n'a pas laissé de commentaire.dan W.
Le client n'a pas laissé de commentaire.RAYMOND BRUCE T.
Le client n'a pas laissé de commentaire.JOHN MICHAEL H.
Le client n'a pas laissé de commentaire.HAROLD WILLIAM S.
Le client n'a pas laissé de commentaire.Claude F.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.MALINDA L F. | Expérience générale
I booked online for this rental, but that seemed to make little difference as I had to go through everything again in the store. When hooking up the trailer to my truck the two employees seemed to go over everything well and checked to make sure all the lights were working. THE BIG PROBLEM was when I got to my location, which was not near here or any other store, I parked the trailer and when I went to load my items, I found a keyed padlock on the door. I then had to drive about 15 minutes each way with the trailer to PURCHASE bolt cutters to be able to open the door. How was this never seen? Also, no one had ever looked inside the trailer from the previous rental as it hadn't been swept out and I found a thumb drive (easily seen) on the floor. I proceeded to give this to the gentleman checking the trailer back in and hope the previous customer got it. William HartwickWILLIAM SANFORD H.
The check in process took 40 minutes, instead of the 10 minute process, promised on the web site. The van we were assigned was in the middle of other vans and trucks. An employee came out and assigned us another van, he was great. The rest of the move went great. I was surprised how much the van could hold. We brought the van back, after hours. The check in process went a lot quicker; however, the picture that was sent, to drop off the keys, did not match this location. We had to search for the drop off box for the key. Other than that, I would recommend the van to anyone needing to move.Jeanette H.
i have 1 132,67 $ you charged me in over miles that never happendJeffrey D.
Le client n'a pas laissé de commentaire.Thomas W.
charge my account 1 155,00 $ should have only charged me 119,00 $ im still trying to talk to some one that can help me so far no luck i keep being transferred and then no one calls me backJeffrey D.
Ashley was very knowledgeable and very helpful. Would highly recommend working with this location!Martin B.
Very nice young man and let me know the trailer was defectedPatricia S.
Le client n'a pas laissé de commentaire.Ashley T.
I will not recommend U-Haul to anyone! It is too expensive! I used a 10' truck within the city limit for a couple of hours and I ended up paying 83 $!MOHAMMAD H.
Rude employee. Long wait time. Employee refused to help offload trailer. Asked me to pull around back, back trailer into narrow slip, then come find him. I dropped trailer off in pouring rain and employee never inspected trailer for damage. Alerted employee that I called Uhaul customer service re uhaul trailer door jam and tail light. Asked employee to notate that the sliding door wasn't working properly and tail light out. Employee refused to notate. Will never do business with uhaul again and advise others to avoid uhaul as well. The uhaul location was filthy. Inside was disgusting.Caleb M.
Inside of driving area was not clean. Spilled drink residue and smelled of smoke. Windshield was cracked but did not notice until defroster melted ice and snow. This should have been revealed. Did call customer serves within 20 minutes to advise and they resolved. Second time We have been shorted on pads, only received 21, not 24. Pads came in four tied plastic bags so did not take time to count. Will always count in the future! Vehicle handled great, easy to maneuver, heater was great given the cold weather and the cost was worth the inconveniences. Would recommend U Haul.LOUISANTONIO L.
Le client n'a pas laissé de commentaire.Nicklas C.
Le client n'a pas laissé de commentaire.PHILLIP ANTHONY H.
It would be nice if the vehicle was clean inside.Anthony F.
Actually have the truck on site that was reserved would help lol. My experience with U Haul was TERRIBLE. They didnt have the truck I reserved. Then I had to drive back 20 miles to get the dolly i reserved. The key didnt work to the lock so I had to go purchase another one. And the truck felt and sounded like it was going to break down. I'll hire Two Men and A Truck before I come back to U Haul... William Day (517) 730-5282William D.
Le client n'a pas laissé de commentaire.JODI O.
Representative was quick and efficient.KIMBERLY SUE C.
Excellent Customer Service! Thank you!Linda G.
You guys said 28 $and now charging me 57 $That's a total lie, I wouldn't recommend any of my friends or relatives to rent from Uhaul. It's not professional.BUDHI MAN B.
* Customer service was bad. Arrived at 9am when it opened and had to wait 15min for service to start. There was another client in front of me and only at 9:25min someone was able to help me * The truck was in bad shape: Roof of the truck was leaking (I found out when it started to rain later in the day) and some of my things got wet. Passenger door lock was very tricky to get it to open. * I was returning after hours and for some reason the app to return the vehicle did not work with my motorola smartphone (the picture that is needed to show the odometer was not being accepted). After 10 min trying to get it to work we decided to use my wife's iphone and finally it workedFERNANDOALFONSO M.
More transparency on the importance of miles on vehicle needed to be known prior. I hadn't realized and guessed too low by 10 miles. No big deal, but in the future I know to look it up or round up on my guess.RACHEL H.
I've used Uhaul several times, this same location and cannot think of any improvement. I get great customer service who explain everything. And are always friendly. Anytime needed I will use this same location and will always recommend to friends or family. Merci.Melissa C.
The trailer I was given for my rental only had working trailer lights on one side. My turn signals & break lights worked, but I was driving at night and it would have been nice to have full working lights to see all the way around the trailer while going down the road. Other than that, the workers were extremely nice, and understandable when I needed to switch trucks due to personal issues.MACKENZI LYNNE L.
Your employees are apparently not required to wear a mask. The young man behind the counter around noon on 11/7/2020 had a mask around his neck, but not over his nose and mouth. I mentioned it to him, and he just slid it up, but within a few seconds it was back down around his chin doing him and U-Haul customers no good. Your supervisors are not doing their job. Not only will I not recommend this facility, but I will warn others away until the pandemic is over.WILLIAM JOHN C.
I refilled the tank and they overcharged me. When I asked, they gave me an incomplete answer. Very unprofessional group of people. I will take my business elsewhere next time rather than get nickel-and-dimed by these guys.Mitchell M.
reservation was made for Waverly Rd.. the cedar st store was the 3rd I visited to get the trailer I neededWilliam B.
No suggestions.CHARLENE M.
Le client n'a pas laissé de commentaire.MICHAEL PHILIP F.
Le client n'a pas laissé de commentaire.SANDRASVEC C.
Le client n'a pas laissé de commentaire.TANYA JEANENE T.
Ian was extremely helpful!SASHA RAE H.
very easy to return my rentalscott W.
Le client n'a pas laissé de commentaire.KEN WALTER S.
The truck i rented was in need of some maintenence. Customer service, shouldn't swear in front of customers. Sure note: this is the first time this location has disappointed me, I've rented several times before.STACY C.
Le client n'a pas laissé de commentaire.JOSEPH IRAN A.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.TAMMY LYNN R.
Le client n'a pas laissé de commentaire.Tyler R.
The staff was very helpful and also very polite and courteous. I will definitely be renting from them in the future.ERALDO ELOY S.
Le client n'a pas laissé de commentaire.Lorri B.
I returned my truck the night before it was due back but was charged an extra day fee. I called the store and an employee suggested I come in to fix it. I told him how ridiculous that was and he got the Mgr. The Mgr blamed it on a new employee and said I would have an email receipt showing the credit within 5 min. Every couple hours I checked and had no email. I called the store repeatedly and it always went to immediate terminal hold. The 800 customer service could not get them either and said there were no notes or credit in the system. I finally had to go back to the store and it took the Mgr 15 minutes to pull up a credit receipt. It showed the credit had been issued around noon but he never apologized for what I had to go thru to get a credit receipt.RICHARDALVIN L.
Le client n'a pas laissé de commentaire.Angela T.
Le client n'a pas laissé de commentaire.MICHELE LYNN O.
This location is great- the guys are always consistently helpful and friendly. I have a U-Box here as well. Very accommodating. Would definitely recommend.Rachel Q.
Le client n'a pas laissé de commentaire.TERRIE LEE R.
Had to wander around a flooded parking lot for my rental only then to have to walk back through the flood into the building to check in and get keys. What's the point of using the app?!?!Sandra C.
I had an excellent experience. Got the equipment I needed the same day. Custom service was exemplary. It's nice to do business with people who are not only knowledgeable, but kind and polite. Keep up the good work!BRENT EDWARD M.
Le client n'a pas laissé de commentaire.ALEXANDER B.
Great service and people.Terry A.
The trailer I originally reserved with a ramp would not work because the ramp was narrower than the trailer. The employee who helped me was able to quickly make a change to another trailer. My only problem was this trailer was supposed to be cheaper but I was charged the same amount.NATHAN EVERETT P.
Le client n'a pas laissé de commentaire.GLORIA ANNE W.
Le client n'a pas laissé de commentaire.LAUREN ALYSSA M.
Le client n'a pas laissé de commentaire.Amy T.
The only think I recommend is putting a step bar on your pick up trucks. I had to use a step stool for my mom to get in the truck and I konda struggled myself. It is definitely not made for short people.SABRINA MARIE C.
Hire more peopleTIMOTHY LEE O.
The new GM at this location was incredibly helpful to resolve the issues I'd had picking up my truck.Maryelizabeth K.
All around good experience. The guy who helped check me out and show me to my truck was very professional.Nicholas B.
Le client n'a pas laissé de commentaire.TODD MERRITTE B.
Le client n'a pas laissé de commentaire.Hasand G.
I went to the Uhaul on Waverly to get an appliance dolly... was told I should go to Cedar st. They only have 3 and they are all gone! When asked to call to Cedar street today make sure and reserve it before I drove to the other side of the city, I was told they are 3 times larger and they have them. Which they did.... but how does one moving store only have 3 appliance dollys????KIMBERLYANN D.
Le client n'a pas laissé de commentaire.SUZANNE CANDACE D.
Le client n'a pas laissé de commentaire.SHARDULA SANJAY G.
Le client n'a pas laissé de commentaire.NANCY ANN A.
Le client n'a pas laissé de commentaire.NICOLE RENEE T.
Le client n'a pas laissé de commentaire.STANLEY HOWARD S.
Le client n'a pas laissé de commentaire.Charles W. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL J.
Le client n'a pas laissé de commentaire.JEFFREY ALLEN B.
Le client n'a pas laissé de commentaire.STEVEN ROBERT T.
Check in process easy. Manager who helped me was great.JAMES ALEXANDER F.
Customer service was actually terrible. Why do I have to do everything? Can't take the photo id? To many chances of cross contamination? It seems that my truck wasn't wiped down at all but we're worried about cross contamination? Smh.MICHAEL STEVEN B.
Night and day. The difference between the jolly cedar u hall and its counterpart in neast lansing mich Awesome is the word to describe chris and staff at the uhaul at cedar and jolly Intelligence and professionalism rule there Onthe other hand, the manager Jordan and her staff were sullen, lncompetent,and inept... We lost two days because of bad promises Also had to go to a non u haul hitch store because of jordan's unwillingness and dis respect The other two employees at the neast store mirrored jordan's rude behavior. I personally think you should close down the dealership there Chris and staff at the jolly cedar store got us hooked up with a trailer and on our way Sincerely Robert and Laura HollisROBERT FRANK H.
Le client n'a pas laissé de commentaire.Michael R.
There was roaches on my truck. One had been dead for a while and i killed one . Also they infected my new house. So far ive found 2. I will never rent from this location again. I am beyond pissed off. When I called the uhaul place to address the issue the customer service woman put me on hold and never came back. I now have to hire someone to come spray my new house. NO I WILL NOT RECOMMEND ANYONE TO GO HEREJasmine F.
I wanted to add furniture pads and was told no. He also said wednesday the 30th was our drop off and it was actually Tuesday... I also was not pleased with the alignment and felt it was difficult to drive. Also was displeased that i selected a different location to pick up our truck and got assigned a different location witch put us behind almost an hour with construction. Uhaul has moving help as a reliable stress free option to have moving companies help with your move.... The 5start collage men sucked. Showed up smelling of booze and damaged several of our things, didn't fill our truck properly and left us with a "full" truck and several items unloaded.... On a move from MI to FL we didn't have a way to make 2 trips. We had to unload and reload the truck the next day... This put us behind a full day of travel. Uhaul wouldn't help us or make it right. I was so looking forward to a stress free move and it was nothing but stress. I felt for the price i paid it was a total rip off. I have no plans to rent through Uhaul ever again. Uhaul should make sure the customer is taken care of and is getting outstanding service and getting what they paid for and what is advertised. Anything less should be corrected immediately. You should not endorse a moving company or a 3rd party that would allow such poor customer service. Weather a 3rd party or not UHUAL recommend by proxy this company and now i have over 4 000 $in damages. Also your doors leak. We had water damage on so many items. when we drove in the rain water leaked into the truck bed and soaked anything on the floor...Mattresses,bed frames, tv stands, antique chests, clothing, our tv, pictures.... And many more items. This is unacceptable.CARISSA RENEE L.
You guys deserve better service for your credit card reading system. The reader on the far left end of the counter has not worked for some time, as I understand. You pay for equipment to work, just like me.RICHARD JOHN B.
I arrived at my pickup/check in time at 9. They told me that they didn't have a key for the truck yet and that it would be a little while. I told them this was fine, I'll run and get coffee and be back soon. They said that works perfect and that they'll have the key well before I get back. DeAndre said that he would text me when it was ready. I received a text from him a little while after I left saying that he was going on a key run and should have it before I get back. Once I came back in to pick up my key they said it still was not ready. By the time the key arrived and I left it was 11. I had friends that took the day off to come help me move waiting for me at my house. I booked the truck about a month in advance and it wasn't ready on time. I had also rented a furniture dolly that wasn't in the truck. So I just lost money on that. There were a few other things also. Staff was using their personal cell phones for business related things. When I checked in one staff member took a picture of my ID on his cell phone. A lot of staff either had their mask down on their neck or their nose uncovered. The reason I'm giving 3 stars is because I left my keys in the truck but I was able to come back and retrieve them. I am very thankful for this. But my overall experience other then this was not great.ROBERT JOHN C.
6MICHAEL KENT R.
Easy return and Alex was friendly and helpful.ALARIE CATHERINE W.
Le client n'a pas laissé de commentaire.Randy S.
Improve the gas mileage on the van, needed 2 gallons for 20 miles on odometer!Adelaidoj M.
The woman checking me in â€œcouldn't findâ€ my reservation and kept trying to double charge me.Kyle N.
Was given a dirty truck and was going to be charged for the people before me mess. Was never told to inspect everything. Mileage, gas and cleanliness should have been told to check to make sure it was correct. So when we got our bill we were charged for more than expected. Computers were down and had no contract but a piece of paper for me to sign.Darcy P.
Nothing I left there and felt safeNORMAN J M.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.Carl M.
Thought we would get a discount for returning early but we didn't.Gailjoan F.
The wait was over 30 minutes in line.MICHAEL GLEN M.
Le client n'a pas laissé de commentaire.Christopher F.
Le client n'a pas laissé de commentaire.larquise h. | Expérience générale
The staff are always willing to make suggestions and they know the process so well but things go smoothly. They are much appreciatedDana G. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM T. | Expérience générale
Christopher is a welcome addition to this team on Jolly & Cedar. When we picked it it there was confusion, frustration, no masks, no leadership. When Christopher came on board things changed for the better. Focus on safety as this is what you will be graded on with this crisis.Scott E. | Expérience générale
Le client n'a pas laissé de commentaire.Robert M. | Premières impressions
Le client n'a pas laissé de commentaire.Rose D. | Premières impressions
Le client n'a pas laissé de commentaire.maureen m. | Premières impressions
Staff was friendly and not overly chatty which was great after a long tiring dayDana G. | Premières impressions
Great staff, but not enough staff for the amount of customers.Levi F. | Premières impressions
Thank you i really appreciate your helplisa f. | Expérience générale
Le client n'a pas laissé de commentaire.Shantee M. | Premières impressions
I was happy with the service, but I did receive an email about my storage being overdue. I had already moved out.traci q. | Expérience générale
I have received my refund in a timely manner and I appreciate your cooperation. Thank you Jordan and thank you to the general manager James. Also Tammy in the service center cost center wherever she is. Thank you Wanda WilsonWanda W. | Expérience générale
Le client n'a pas laissé de commentaire.Amy P. | Premières impressions
Thank you you were very neededlisa f. | Premières impressions
Le client n'a pas laissé de commentaire.DARREL S. | Expérience générale
Le client n'a pas laissé de commentaire.DARREL S. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl S. | Expérience générale
Very nice place and cleanTERRENCE M. | Expérience générale
Le client n'a pas laissé de commentaire.DANIELLE W. | Expérience générale
Love UHaul Storage. Use you guys for years :)))lena h. | Expérience générale
Smooth transactions, friendly staff and affordable.Ellen D. | Premières impressions
I chose this location because it says online storage access to 10pm. But after I pay and I'm leaving im told it's only til 7. got to pay to access to 10pm. So I will be leaving after this monthToylisa A. | Premières impressions
The staff was incredibly helpful and provided a great moving and storage experience!Aaron Z. | Expérience générale
The guy who was helping us had zero interest in actually helping us. He was on his phone the entire time. He got phone calls from friends and texting. It was obnoxious. Our unit seems good though.Matt T. | Premières impressions
Bienzhuohao l. | Expérience générale
Automatic door into storage area isn't working properly; it would often be standing open or opening and closing on its own when I went to my unit. Anyone could have walked in.LARK B. | Expérience générale
Didn’t have one issues or problem with my service.Breonrawsean M. | Premières impressions
Everyone was very nice and helpfulMarquisha R. | Premières impressions
Throughout my entire reservation, I spoke with U Haul employees who couldn't seem to help me or take a rude tone. However, once I got to the Lansing store, they took the best care of me. They rock.joesph a. | Premières impressions
Great Servicetonya j. | Premières impressions
Thank you for being helpful and having friendly service with a smile.LINDA A. | Expérience générale
I am and have been extremely frustrated with my storage experience at this location over the past 13 months. I have been and am currently being treated with disrespect as a customer.MICHELLE C. | Expérience générale
Only one customer service reps in the store in Indianapolis on Michigan rd. He wear dreads and his customer service was less to be desired. Very flip in his interaction with me, and argumentative loudlakita h. | Réservation
Very accommodating and friendly staff. A very good experience. Would recommend.Jane S. | Expérience générale
When I made my reservation I wasn't notified that the truck had to be returned to the exact place it was rented from. I was only told a time, that needs to be updated with all agents making reservatiJulia T. | Réservation
Very nice customer service.Jane S. | Réservation
We have removed out belongings thank you for keeping them clean dry and safe. Sincerely the farnsworthsKim F. | Expérience générale
Thanks have a great dayJamarria C. | Réservation
I have been using this location often over the past 4 years since I am a college student and move often. My most recent experience has been a pain and is still not resolved properly by the staff.Keegan L. | Expérience générale
Easy and convenient. We even had some issues with cancelling our reservation and they helped us to clear it up.Mara S. | Expérience générale
You guys are doing great and I really really enjoy renting with you guys and you guys are helping me out with everything that's been going on and preventing my ex from my info about me n my unitCINDY T. | Réservation
The woman who helped us was very customer focused and did a great job helping us and others.Debra V. | Expérience générale
Je les recommanderais sans hésiter!SUMIT S. | Expérience générale
2nd year with you and everything was great!Ashley P. | Expérience générale
Great staff. We'll run UHAUL operation.Andrew G. | Expérience générale
No complaints!Sue D. | Expérience générale
everything went well.Daniel M. | Expérience générale
James was extremely helpful and very courteous! Will recommend friends and family!Rita P. | Réservation
It was good.shota h. | Expérience générale
Thank you for helping us on short noticegideon l. | Réservation
Very helpful Staff, Everyone I had encountered was so helpful, down to even helping find my keys, and I needed to change storage areas to a larger one! Je les recommande.Michelle L. | Réservation
We were customers at the storage unit for over 4 years never really had any serious problems but one time with a lock being left on my storage unit after I paid but it was handled very professionallyTYE D. | Expérience générale
I used these guys for U-Box delivery. They were ahead of schedule, which was very, very good for me. Prompt response on the phone. Willing to flex times and delivery. Very professional personnel.Terry H. | Expérience générale
I appreciated the free month of storage and solid customer service.Mike A. | Expérience générale
Great service even though this was for a storage unit my sister used. Merci.LEIGH ANN H. | Expérience générale
Had unit #536 much longer than I ever anticipated. It has always been clean and well presented by appearance and service. Always felt safe. Good job. Regards, Max Pierce, owner, Lane Jessop AgyLANE J. | Expérience générale
...michael j. | Expérience générale
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