Customer Reviews for U-Haul Moving & Storage at Kailua-Kona

1259 évaluations

74-5484 Kaiwi St   Kailua-Kona, HI 96740

(808) 374-2049

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(808) 374-2049

74-5484 Kaiwi St
Kailua-Kona, HI 96740

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Customer service was fabulous!!

NATASHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Nothing I can think of need improving.

Mechthilde W. 
Évaluation :
5

The only problem I had was I was told my credit card was on file so they would take payment out if I didn't come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn't sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn't care for the 15 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Merci.

Susan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Cerise took care of us Well even if her computer wasn't working properly she handled it professionally smooth. I'll definitely use uhaul again in the future at this location.

CHELSEA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shlomo E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erik G. 
Évaluation :
2

There was a ton of cockroaches in our truck, it was disgusting and scary. That's all

Matthew P. 
Évaluation :
5

Sarise ( sp?) Who helped me when I returned the truck today was awesome...super Aloha spirit...thank you..

Claudio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY K. 
Évaluation :
5

Everything was great - the only issue I had was the 15' truck I had booked wasn't available. Fortunately there was a 20' one available - though it was somewhat bigger than I really wanted.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mckenzie S. 
Évaluation :
5

great service at the location

BRENT G. 
Évaluation :
5

It was perfect

GARY C. 
Évaluation :
5

Good Crew in the morning at 7:00am when they opened prompt, good crew when returning in late afternoon. Look forward to many more hassle free rentals. Merci les gars!

chase P. 
Évaluation :
5

Everything was perfect, start to finish. I'm a very happy customer!

John H. 
Évaluation :
5

The representative Cerise Huihui was efficient and friendly. It was our first time using UHaul and it was a great experience. Thanks

Jackie S. 
Évaluation :
5

They showed lots of aloha

Gregory B. 
Évaluation :
5

Need more parking options. Other than that, everything was wonderful!!!

Kara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey Ann K. 
Évaluation :
5

Your whole Team was so nice and professional.

LORRAINE W. 
Évaluation :
4

I honestly don't have anything to say..I think you guys do a excellent job.. thanks

Richard B. 
Évaluation :
5

Excellent people and service. Please find out who was working on 4/8/21 and 4/11/21, they were the best everrrrrr! Pick up and drop off was awesome. I will check up to see if this message was actually passed along to them. Please make sure they know their work was appreciated tremendously!

Karinne W. 
Évaluation :
5

Manager here is incredibly professional, friendly, and helpful!

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Staff was friendly. Vehicle was clean and in good shape except warning that it was due for an oil change. Particularly like the package of pads that I rented. I expected dirty quilted blankets, but got handy, clean pads instead. Checkout was a breeze.

G F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Excellent Service during my pickup and drop off. Wonderful staff.

Leonalisa K. 
Évaluation :
5

The Customer Service person, Peaches, was very knowledgeable and very pleasant . . . a big asset to this location. No improvement s needed.

Clayton K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Worst M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Great people 😁

Donald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin V. 
Évaluation :
5

Staff is friendly and helpful. My truck had a “check engine” light on and they switched me to another truck and I was on my way. Checking back in was even faster as I was met by a team the check everything and handed me my receipt. They made a tough job much easier. Thanks to the staff in Kona!

CHARLES C. 
Évaluation :
1

Customer service at this location was terrible.

Jonathan B. 
Évaluation :
5

The Kona staff, Issac and Cerise, was very helpful in locating my containers and delivering on time. I just wish they informed me when it arrived because we were waiting for the items in the container. Other than that, no complaints in uHaul's containers, moving, or price. I would highly recommend uHaul to anyone as a reliable moving company.

Bruce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kekuponohoku C. 
Évaluation :
5

Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama pono

SPENCER K.  |  Expérience générale 
Évaluation :
5

Very professional and understanding. Would recommend to everyone. Ms Huihui a pleasure to work with. Mahalo U-Haul Kailua-Kona.

George K. 
Évaluation :
5

Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone's needs to be met! Thank you guys again for those years of help. :)

Briana F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie B. 
Évaluation :
5

Treated great, no suggestions.

Janet L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Keep your trucks in working order & work on your communication skills!!! What should have been a move lasting a few hours max, turned the into a 10+ hour nightmare. The truck wouldn't start once at the location we loaded all my belongings into, engine light came on, strange messages continuously changed re. what was wrong & it took approx. an hour to start up again. Once started, we left for my new place, the truck went fast both forward & in reverse while in neutral & didn't move when in gear. Once we all called the service provider, who was clearly not familiar with the Big Island of Hawaii, it took well over 3 hrs. for the tow truck to get to us because it came from the farthest place away from us & had other stops. We were freezing, hungry & my new landlady & roommates were completely inconvenienced as it was very late by the time the driver got to us. The tow truck driver told us he didn't get the service provider's call until 2+ hours after they told us they'd called him, so it wasn't his fault. Once we got to my new place, we still had to unload all my things into the house. All in all, due to the truck not working & dangerous to drive, waiting many hours on the side of the road for help, the long delay for the tow truck, etc., the move that should have taken a few hours, took over 10 hours. Almost 24 hours later & I'm still wiped out. Luckily, my new landlord & roommates are easy going and did not seem upset that boxes & furniture were being moved upstairs so late. Nonetheless, it was a horrible way to start off at a new place with new, unknown housemates. The least Uhaul could do is give me a full refund.

GUENEVERE N. 
Évaluation :
5

Just need to keep these awesome employees happy since they are doing a great job, especially Cerise Huihui

Jefferson H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

My only issue was the engine light when on in the vehicle as I was driving. No fault of the employees, for it happens. Otherwise they are always helpful and courteous and I will be back again. Mahalo

Leonalisa K. 
Évaluation :
3

It's Kona, space is very limited.

Mark M. 
Évaluation :
5

met with friendly and helpful staff members. totally satisfied.

Rudy E. 
Évaluation :
5

Hard working crew

Taylor S. 
Évaluation :
5

Friendly.

James M. 
Évaluation :
5

Great truck! Did the job.

Keven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia A. 
Évaluation :
3

Was not able to pick up my truck at the reserved time slot. No discount received which doesn't make a lot of sense

SAMUEL K. 
Évaluation :
4

The service was good. My only concern was there were 2 customers in the store with no mask and no one told them they needed to wear one.

Leonalisa K. 
Évaluation :
2

Check engine sign was on, car was clearly not filled up to full, employees tried to hassle me on the gas even though I took a picture and showed it to them with a time stamp prior to driving off the lot. Gave me a headache, it was not a fun experience. I've rented from uhall 20ish times before all over USA, i have a perfect driving record, with perfect credit,, they asked for 2 other people's information for proof that wasn't a thief.. This was by far the worst experience renting a truck to move, and I was doing it to help a friend..

Andriy M. 
Évaluation :
5

very nice, thank you

Merry Anne S. 
Évaluation :
5

Everyone was friendly and the process of getting the truck was quick, dropping off the truck took all of two minutes.

Megan V. 
Évaluation :
5

Was very easy when went in for pick up

Melissa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
5

Excellent customer service!!

Jacquelyn G. 
Évaluation :
5

Have a questions for rating personal. Who were friendly and professional

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis P. 
Évaluation :
5

Fast and efficient pick up and drop off :)... thinking of renting for another day next week.

Corinna O. 
Évaluation :
5

Cerise was so helpful and nice.

John A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent P. 
Évaluation :
5

Your staff are wonderful!!

REBEKAH M. 
Évaluation :
1

Took them about 30-45 mins to just get the paperwork done, before I left the location I asked them some questions i.e. if I returned it early the second day that they wouldn't charge me for the full second day. Upon return I came to find out I was getting charged the full second day.

Raejhan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elissa K. 
Évaluation :
5

Awesome service from oahu and kona. The storage guys at the Wearhouse were both super nice!!! A+

Riley Y. 
Évaluation :
5

Very nice and friendly customer service.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELWIN S. 
Évaluation :
5

these folks were freindly and professional .great job.

Vincent D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

randy W. 
Évaluation :
5

This location has Great customer service, reliable equipment and convenient check-in and return. Merci.

Nani K. 
Évaluation :
5

Everything went smoothly and equipment was excellent. Great friendly service.

KENNETH P. 
Évaluation :
5

Excellent customer service!!

RICHARD T. 
Évaluation :
4

Rearrange displays at the front counter. Other than this it was fast, easy and staff were very courteous and professional.

Bevlie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn't cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!

nicole a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN T. 
Évaluation :
5

Good service and good tracks

NATHALIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas P. 
Évaluation :
5

Thank you guys for everything. You guys are amazing and have the best customer service 珞 much Mahalos and Aloha's

Michelle L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

Great staff

Paul D. 
Évaluation :
5

Online self help 'chat'vcould use improvement; onsite staff including local after hours help line were very friendly.

Deanna D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

On point all around! Mahalo for being there for us. God bless you and ohana....

SPENCER K.  |  Premières impressions 
Évaluation :
5

I've never had a problem with them and always had the best service and “Aloha”.

Joann K. 
Évaluation :
5

Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. Mahalo

Kealii F.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff, would definitely use this u haul again

Thomas G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryant AK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen P. 
Évaluation :
5

Reserved online, picked up a cargo van within minutes of arrival. The clerk was knowledgeable and friendly, the price was fair, and the entire experience was easy and pleasant. Would recommend to family, friends, and anyone who wants to know.

Phillip H. 
Évaluation :
5

All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.

David-Joseph A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valjawan D.  |  Premières impressions 
Évaluation :
5

The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staff

Justin D.  |  Premières impressions 
Évaluation :
5

We have had a great experience thus far. Cerise and her staff are friendly and informative.

Debra P.  |  Premières impressions 
Évaluation :
3

My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged 167,40 $ for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896

Elena H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Premières impressions 
Évaluation :
5

We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.

Francis O.  |  Expérience générale 
Évaluation :
5

My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.

Kealii F.  |  Premières impressions 
Évaluation :
5

All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.

Bonnie F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sonya M.  |  Expérience générale 
Évaluation :
5

I love working with every one there

Dawn R.  |  Expérience générale 
Évaluation :
5

Cerise and staff are some of the friendliest and helpful uhaul associates I've dealt with. Makes the experience that much easier and seamless

Patricia T.  |  Expérience générale 
Évaluation :
5

Wonderful experience!! Cerise the manager was extremely helpful and friendly.

Joanna P.  |  Expérience générale 
Évaluation :
5

Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.

Darlene S.  |  Premières impressions 
Évaluation :
5

Very friendly and helpfull.

Bonnie F.  |  Premières impressions 
Évaluation :
1

Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rental

Jeffrey Byron W.  |  Premières impressions 
Évaluation :
5

Awsome customer service Very friendly

Sierra K.  |  Premières impressions 
Évaluation :
5

Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)

Elena H.  |  Premières impressions 
Évaluation :
5

Trust uhaul with your property, the security is top notch . Management is on target.. very professional...

Summer O.  |  Expérience générale 
Évaluation :
5

Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.

melanie k.  |  Premières impressions 
Évaluation :
5

storage and truck are so clean.

Dawn R.  |  Premières impressions 
Évaluation :
5

Great services and employees.Units are immaculate.

Herman M.  |  Premières impressions 
Évaluation :
5

Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.

MARK G.  |  Expérience générale 
Évaluation :
5

Just wanted to say thank you. Every one there was very professional. Thank you again

Roy N.  |  Expérience générale 
Évaluation :
5

Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise's!

Gary R.  |  Expérience générale 
Évaluation :
5

Great service.

MARK G.  |  Premières impressions 
Évaluation :
5

Excellent customer service Extremely easy facility to access

Cynthia S.  |  Expérience générale 
Évaluation :
5

I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank you

Chris R.  |  Expérience générale 
Évaluation :
5

cerise and her team were very helpful in guiding me to rent a store room.

Daniel P.  |  Premières impressions 
Évaluation :
5

The staff was amazing!

STEPHEN W.  |  Expérience générale 
Évaluation :
5

The staff was terrific and very patient in making the arrangements necessary for our unique situation.

Delores F.  |  Expérience générale 
Évaluation :
5

Manager was awesome she was on it with all request and very efficient in all she did.

Tracy S.  |  Expérience générale 
Évaluation :
4

Just wish it was a little more inexpensive..

Cedrick O.  |  Expérience générale 
Évaluation :
5

It was easy

debbie b.  |  Expérience générale 
Évaluation :
5

Helpful and friendly stsff

Meashell S.  |  Expérience générale 
Évaluation :
5

I would use your services again.

Christopher C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful!

Bary F.  |  Expérience générale 
Évaluation :
5

The friendliest u haul I've ever been to. Thank you for making it simple.

Jared C.  |  Expérience générale 
Évaluation :
4

Just on the side where I have my staff, it's warmer than the rest of the all units.

Hector J.  |  Réservation 
Évaluation :
5

Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.

larry r.  |  Expérience générale 
Évaluation :
3

I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).

Mark B.  |  Expérience générale 
Évaluation :
5

staff are very helpful and I am more than happy with them.

Margaret C.  |  Expérience générale 
Évaluation :
5

Cerise and her staff were very accommodating and friendly.

Andrew N.  |  Expérience générale 
Évaluation :
5

Nice staff good place safe

Aulani A.  |  Expérience générale 
Évaluation :
5

Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well done

John Y.  |  Expérience générale 
Évaluation :
5

Great store manager.

scott m.  |  Expérience générale 
Évaluation :
4

Very nice staff.

PATRICK R.  |  Expérience générale 
Évaluation :
4

Nice new clean units and conviniently located.

JAVIER G.  |  Expérience générale 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page