U-Haul Moving & Storage at Kailua-Kona

1183 évaluations

74-5484 Kaiwi St   Kailua-Kona, HI 96740

(808) 374-2049

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Pour nous contacter

(808) 374-2049

74-5484 Kaiwi St
Kailua-Kona, HI 96740

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Cerise was so helpful and nice.

John A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent P. 
Évaluation :
5

Your staff are wonderful!!

REBEKAH M. 
Évaluation :
1

Took them about 30-45 mins to just get the paperwork done, before I left the location I asked them some questions i.e. if I returned it early the second day that they wouldn't charge me for the full second day. Upon return I came to find out I was getting charged the full second day.

Raejhan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elissa K. 
Évaluation :
5

Awesome service from oahu and kona. The storage guys at the Wearhouse were both super nice!!! A+

Riley Y. 
Évaluation :
5

Very nice and friendly customer service.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELWIN S. 
Évaluation :
5

these folks were freindly and professional .great job.

Vincent D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

randy W. 
Évaluation :
5

This location has Great customer service, reliable equipment and convenient check-in and return. Merci.

Nani K. 
Évaluation :
5

Everything went smoothly and equipment was excellent. Great friendly service.

KENNETH P. 
Évaluation :
5

Excellent customer service!!

RICHARD T. 
Évaluation :
4

Rearrange displays at the front counter. Other than this it was fast, easy and staff were very courteous and professional.

Bevlie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn't cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!

nicole a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN T. 
Évaluation :
5

Good service and good tracks

NATHALIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas P. 
Évaluation :
5

Thank you guys for everything. You guys are amazing and have the best customer service 珞 much Mahalos and Aloha's

Michelle L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

Great staff

Paul D. 
Évaluation :
5

Online self help 'chat'vcould use improvement; onsite staff including local after hours help line were very friendly.

Deanna D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

On point all around! Mahalo for being there for us. God bless you and ohana....

SPENCER K.  |  Premières impressions 
Évaluation :
5

I've never had a problem with them and always had the best service and “Aloha”.

Joann K. 
Évaluation :
5

Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. Mahalo

Kealii F.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff, would definitely use this u haul again

Thomas G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryant AK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen P. 
Évaluation :
5

Reserved online, picked up a cargo van within minutes of arrival. The clerk was knowledgeable and friendly, the price was fair, and the entire experience was easy and pleasant. Would recommend to family, friends, and anyone who wants to know.

Phillip H. 
Évaluation :
5

All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.

David-Joseph A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valjawan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
4

When we arrived, truck loaded, we were unable to open the door. Management was gone-closed on Sundays. Had to use a hammer to move the bar to oen and close.

julia H. 
Évaluation :
5

Great customer and communication we will definitely use them again

Tom Thomas R. 
Évaluation :
3

I had multiple administrative issues with my UBox process. First issue was the wrong UBox number was entered into the system, which caused issues when I went to pick up the UBox. This was corrected but then I got billed for 2 months after I returned the Ubox and had to deal with sorting that out through customer service which have very long wait times and they forward you to other call centers which is frustrating. When I called the local office they were not able to sort it out. Overall my experience felt very disorganized on the administration side of things. Luckily my goods arrived on time and in good shape and that is the important part, but it is hard to recommend a company that has poor administrative service.

Amanda U. 
Évaluation :
5

Staff was friendly, and helped answer all my questions. The truck was smooth riding and easy to drive!

Janelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley C. 
Évaluation :
5

The gentleman who checked me in demonstrated excellent customer service. He was extremely busy, had a line, yet was still attentive and took care of my needs. Well done.

James Y. 
Évaluation :
5

This is the third time I've rented from your Kailua-Kona team, and each time they exceed my expectations for service, friendliness and efficiency. Merci.

Anthony S. 
Évaluation :
5

Seamless, easy pick up and return. Clear directions. Perfect

Michael P. 
Évaluation :
4

When I arrived, the truck was clean and ready to go, but the customer service representative could not locate the keys. We had to switch trucks, and it took an extra 15 minutes or so. Otherwise, this was an excellent truck, and the rest of my experience was great!

William S. 
Évaluation :
5

Miley helped us with the uhaul rental. She was prompt, efficient, helpful and very pleasant to work with. She confirmed our reservation in advance and answered all my questions. Miley was excellent to work with!

Therese M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

patrick H. 
Évaluation :
2

I reserved a truck online and then went into the U Haul place of business to confirm in person my rental. I needed a 4 wheel drive truck and the gentleman at the counter confirmed my rental for the next day. When I went to pick up my rental I arrived 45 min early just to ensure I would get on the road as I had to attend a State Pre-bid meeting. I waited in line for 45 minutes. I was told the truck had 5/8 of a tank of fuel and to bring it back with that amount. The truck should have been full. Due to this I had to stop and get fuel and then realized that I was not given a 4 wheel drive truck! I called and they said they DID NOT have 4 wheel drive trucks for rent even though I was told in person that is what I was getting! I did not have time to return the vehicle at this point as I was going to be late for my meeting with the line wait time and having to get fuel. I am extremely disappointed with the dishonesty and lack of customer service as well as renting a vehicle that was not fueled up and ready to go. No discount or anything was offered to me.

christopher L. 
Évaluation :
5

The staffs were super helpful and kind, I enjoy my walk in and dropped off. This location is a plus for excellent.

ESAU F. 
Évaluation :
5

Nothing everything was great staff was helpful and exemplified professionalism and service was quick.

Jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
4

Offer trucks with liftgates instead of ramps.

Jerry K. 
Évaluation :
5

To be honest service was great,just keep up the great job.. thanks

Richard B. 
Évaluation :
5

The manager and staff at the Kona location are the BEST. The gal that helped with my dolly and storage room rental was super busy yet extremely kind and professional. The manager is a Rock Star! They went above and beyond. Even the billing gal was wonderful. They made a horrible day brighter! I'm delighted to do business with them

Sharon W. 
Évaluation :
5

Was a great experience and the staff was helpful and friendly.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maile C. 
Évaluation :
5

Very easy pick up and return! Great truck! Will definitely use again and highly recommend!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen B. 
Évaluation :
4

Let them use the toilet! I need to use the toilet @ 7:30am and was told they didn't have public facility. I'm not the public...I'm your customer there to pick up my reserved truck.

michael Y. 
Évaluation :
4

Keep up the good work. The staff was helpful both on the phone and at the location.

Luke T. 
Évaluation :
5

Every staff was cordial and pleasant. Vehicles was ready for us to pick up. Merci.

Diana N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
5

My experience was wonderful! The team members were awesome, the truck worked perfectly and my return check in super fast! Just keep doing what5 you're doing!

Frank T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pali M. 
Évaluation :
5

You guys are awesome and the Covid protocol was very well maintained

jeri M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

stacie S. 
Évaluation :
5

Excellent location with friendly helpful employees.

Rolf T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

We had a great experience with Cerise, as my aunt had some difficulty and with patience everything worked out.

EMILY K. 
Évaluation :
5

Great service - thanks!

Donald C. 
Évaluation :
5

The service and employees were excellent and spot on. I was in and out in a expedient manner both at pick up and drop off! Thank you 🙏 Kona location!

Honya S. 
Évaluation :
5

The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staff

Justin D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Service was excellent.

michele V. 
Évaluation :
3

Needs better signage, almost drove by it. Parking is tight.

Paul L. 
Évaluation :
1

My credit card was overcharged by 300 $and a week later it has still not been refunded.

Zack F. 
Évaluation :
5

We have had a great experience thus far. Cerise and her staff are friendly and informative.

Debra P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal N. 
Évaluation :
5

Always friendly and very explanatory which makes renting from them that much better .

Kekuponohoku C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kekoa D. 
Évaluation :
5

Amazing customer service. I bought some of my moving supplies and rented a truck. Everyone was courteous, followed Covid protocol and was filled with Aloha.

Marsha C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Nothing. Great job!

Donald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zoltan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal N. 
Évaluation :
4

It takes a long time to get approved for early pick.

Marcel M. 
Évaluation :
3

The lock I bought to secure my unit was broken with only the shank hanging on. Fortunately I don't think anything was stolen.

MARK H. 
Évaluation :
5

Friendly and capable staff were a big help during a complex move.

LEON F. 
Évaluation :
5

Perfect as a great team should be.

Stephen V. 
Évaluation :
3

My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged 167,40 $ for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896

Elena H.  |  Expérience générale 
Évaluation :
5

Friendly and fast pick up and drop off.

Virginia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S.  |  Expérience générale 
Évaluation :
5

Online reservation and check-in was quick and easy. Josh did a great job once I arrived getting me situated with the truck. Mahalo for bringing the Aloha to my moving experience!

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duana V. 
Évaluation :
5

can't think of anything. Cerise Huihui is awesome and takes great pride in what she does.

Dennis Y. 
Évaluation :
5

The service person that assisted with my rental was FANTASTIC! I wish I had her name -- I apologize that I don't. She is a terrific representative for U-Haul and is an asset to your organization. She handled two rentals at once, with grace and humor, and was able to get us both out the door quickly. AND the phone was ringing at the same time which she also handled professionally and with cheerfulness. Please thank her for me!

Anthony S. 
Évaluation :
3

I like the idea of "Get your truck 24/7 using only your phone!" but the reality is using the app was a pain. The reservation process was easy enough but it didn't give advance notice of all the requirements that would be needed when using the app to do an actual pickup. There was an issue with one of the requirements that caused a costly delay and to top it all off, i still had to go into the office to get the key! If i had known what was required I would have been prepared or better yet i would have just checked in at the office, which they assured me would have been much quicker with less requirements! Otherwise things went well, i like the van except that it was evident that a previous renter had slammed on the brakes as the break pads and/or rotors were warped pretty significantly and just lightly pressing on the breaks caused the van to shudder noticeably. I forgot to mention that to the guy at the counter.

Daniel K. 
Évaluation :
5

Great people

kathy R. 
Évaluation :
5

Customer service agent was very helpful and friendly. Give him a raise!! Excellent service thank you

Monica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Premières impressions 
Évaluation :
5

We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.

Francis O.  |  Expérience générale 
Évaluation :
5

My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.

Kealii F.  |  Premières impressions 
Évaluation :
5

All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.

Bonnie F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sonya M.  |  Expérience générale 
Évaluation :
5

I love working with every one there

Dawn R.  |  Expérience générale 
Évaluation :
5

Cerise and staff are some of the friendliest and helpful uhaul associates I've dealt with. Makes the experience that much easier and seamless

Patricia T.  |  Expérience générale 
Évaluation :
5

Wonderful experience!! Cerise the manager was extremely helpful and friendly.

Joanna P.  |  Expérience générale 
Évaluation :
5

Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.

Darlene S.  |  Premières impressions 
Évaluation :
5

Very friendly and helpfull.

Bonnie F.  |  Premières impressions 
Évaluation :
1

Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rental

Jeffrey Byron W.  |  Premières impressions 
Évaluation :
5

Awsome customer service Very friendly

Sierra K.  |  Premières impressions 
Évaluation :
5

Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)

Elena H.  |  Premières impressions 
Évaluation :
5

Trust uhaul with your property, the security is top notch . Management is on target.. very professional...

Summer O.  |  Expérience générale 
Évaluation :
5

Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.

melanie k.  |  Premières impressions 
Évaluation :
5

storage and truck are so clean.

Dawn R.  |  Premières impressions 
Évaluation :
5

Great services and employees.Units are immaculate.

Herman M.  |  Premières impressions 
Évaluation :
5

Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.

MARK G.  |  Expérience générale 
Évaluation :
5

Just wanted to say thank you. Every one there was very professional. Thank you again

Roy N.  |  Expérience générale 
Évaluation :
5

Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise's!

Gary R.  |  Expérience générale 
Évaluation :
5

Great service.

MARK G.  |  Premières impressions 
Évaluation :
5

Excellent customer service Extremely easy facility to access

Cynthia S.  |  Expérience générale 
Évaluation :
5

I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank you

Chris R.  |  Expérience générale 
Évaluation :
5

cerise and her team were very helpful in guiding me to rent a store room.

Daniel P.  |  Premières impressions 
Évaluation :
5

The staff was amazing!

STEPHEN W.  |  Expérience générale 
Évaluation :
5

The staff was terrific and very patient in making the arrangements necessary for our unique situation.

Delores F.  |  Expérience générale 
Évaluation :
5

Manager was awesome she was on it with all request and very efficient in all she did.

Tracy S.  |  Expérience générale 
Évaluation :
4

Just wish it was a little more inexpensive..

Cedrick O.  |  Expérience générale 
Évaluation :
5

It was easy

debbie b.  |  Expérience générale 
Évaluation :
5

Helpful and friendly stsff

Meashell S.  |  Expérience générale 
Évaluation :
5

I would use your services again.

Christopher C.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful!

Bary F.  |  Expérience générale 
Évaluation :
5

The friendliest u haul I've ever been to. Thank you for making it simple.

Jared C.  |  Expérience générale 
Évaluation :
4

Just on the side where I have my staff, it's warmer than the rest of the all units.

Hector J.  |  Réservation 
Évaluation :
5

Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.

larry r.  |  Expérience générale 
Évaluation :
3

I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).

Mark B.  |  Expérience générale 
Évaluation :
5

staff are very helpful and I am more than happy with them.

Margaret C.  |  Expérience générale 
Évaluation :
5

Cerise and her staff were very accommodating and friendly.

Andrew N.  |  Expérience générale 
Évaluation :
5

Nice staff good place safe

Aulani A.  |  Expérience générale 
Évaluation :
5

Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well done

John Y.  |  Expérience générale 
Évaluation :
5

Great store manager.

scott m.  |  Expérience générale 
Évaluation :
4

Very nice staff.

PATRICK R.  |  Expérience générale 
Évaluation :
4

Nice new clean units and conviniently located.

JAVIER G.  |  Expérience générale 
Non reviews have been submitted for this location.

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