Customer Reviews for U-Haul Moving & Storage at Keller Lake

1796 évaluations

1195 E Hwy 36   Maplewood, MN 55109
(& English)

(651) 484-4465

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(651) 484-4465

1195 E Hwy 36
Maplewood, MN 55109
(& English)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
5

The two workers there Saturday 6/12 were a joy to work with and very helpful, made a lovely experience.

joshua R. 
Évaluation :
5

I was very satisfied with the customer service. Such nice people

mai Y. 
Évaluation :
5

No comment

Lucille A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W.  |  Premières impressions 
Évaluation :
5

Kayla provided excellent service, both when i picked up and when I made my subsequent reservation in person.

Kenneth H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kynethie J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erick L. 
Évaluation :
5

The folks working here for both pickup and return were AWESOME!

Andrew B. 
Évaluation :
5

The assistance was the best... (all-time)!👌👍

Joseph H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

an old pallet was left in my unit, otherwise everything is great!

Cassandra M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
5

Kayla is an awesome staff!

Alexander C.  |  Expérience générale 
Évaluation :
5

Always very organized. The manager is professional and pleasant to deal with! Always refer people to that location.

Sheree I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!

That One Guy and The Chick L.  |  Expérience générale 
Évaluation :
5

Nothing. Shanika Johnson was the young woman who helped us. She was so kind, helpful, and pleasant. She really lightened our mood on a stressful moving day. Very cool lady.

Tristan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jo D. 
Évaluation :
5

Excellent service all around! The easiest part of the whole moving day experience.

Ann P. 
Évaluation :
5

Ashley is freaking awesome and is always quick to help when needed

lisa f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy G. 
Évaluation :
5

The woman that helped me was EXCELLENT, I will be going to this location again

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J.  |  Premières impressions 
Évaluation :
1

Not screw customers over. No one I know is ever coming here.

Michael L. 
Évaluation :
5

Excellent service à la clientèle

Martin B. 
Évaluation :
5

Very helpful customer service.

Gaye L. 
Évaluation :
1

The manager was very unprofessional and expressed herself with profanity! I would never want to go back there. It was also opened late and the manger complained about us customers and why we rented so early in the morning.

Maria P. 
Évaluation :
5

The guy who checked me out in the morning was great (I neglected to ask his name but the rental contract said Antonio?) The card reader and printer were both broken, but he handled it like a pro while juggling other stuff too. Definitely a solid guy who knows his business.

David P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel L. 
Évaluation :
5

The Maplewood location was amazing the team members there were extrémalo helpful went above and beyond to assist me. I even remember the name of the team member that took care of me. Kayla she was outstanding would definitely recommend her she deserves a race and may be she should be used to train other locations on customer service.

FRANCES Q. 
Évaluation :
4

Simple and painless drop off. Easy enough

NATHAN E. 
Évaluation :
5

Oil change light came on every time I started it up. Mileage was different, so I was over charged.

Timothy L. 
Évaluation :
5

We were very please with the whole experience

Tami S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
5

Smooth experience.

George H. 
Évaluation :
4

Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.

Tiffany S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W.  |  Expérience générale 
Évaluation :
5

Kayla at the uhaul place in maplewood went above and beyond to help. Moving is very stressful in itself. Its amazing when you have someone that is helpful and friendly. Shes amazing!! Thanks Kayla for all your help!

Kara M. 
Évaluation :
4

OK so far, unless I get a 9 000 $charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surcharges

Eric T.  |  Expérience générale 
Évaluation :
5

I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYE

thomas j.  |  Premières impressions 
Évaluation :
5

Friendliest, nicest staff!

Nancy H.  |  Premières impressions 
Évaluation :
5

All went very well. Thank you.

Pamela L. 
Évaluation :
5

Shanika was fantastic and the customer service was great. We would highly recommend renting a U-Haul from here and we will be back! Great value as well

Kirk P. 
Évaluation :
5

please fix mobile app which consistently becomes unresponsive at various screens, including if not more importantly during the self-service check-in and return.

Maximilien C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nhia Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cyril K. 
Évaluation :
5

I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Merci.

Gabrielle G.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾

Maurice W.  |  Premières impressions 
Évaluation :
5

The person who helped me was a nice female and they both were nice

paul Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheng V.  |  Online Move In 
Évaluation :
1

I had truck reserved for pick up at 8:00 pm. It was not there. Had to wait 30 minutes. When i dropped it off had to stand in the rain waiting for office person. The people helping me move had other commitments and could not help finish. I had to do it my self. Im 72 years old! Worst cutomer service I have ever experienced!

Bill O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul f.  |  Expérience générale 
Évaluation :
3

Take time to not forget anything when checking out a customer. The agent almost forgot my storage unit and did forget my paid lock. There was no balance in the light fixture in my unit. But overall the agent trusted me well enough to keep the gate open 24 hours for me the first night! That was well deserved!! Thank you Kayla!!!

Denise S. 
Évaluation :
4

I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.

MARK W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Shanikia was very friendly & helpful.

Thomas H. 
Évaluation :
3

Happy with the storage unit/free month! Customer service was incredibly slow..

Nora T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B.  |  Premières impressions 
Évaluation :
5

Staff was very kind and helpful! Je les recommande tout à fait! Location is easy to get to and everything was clean on site.

Ciara W.  |  Expérience générale 
Évaluation :
4

Kayla was very helpful!

cheryl K. 
Évaluation :
5

In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Excellent service à la clientèle.

Vivki F.  |  Expérience générale 
Évaluation :
5

I had an awesome experience. The staff was very kind, professional and very informative. Thank you so much for everything you do.

christine M. 
Évaluation :
5

The lady that helped us was super nice and very helpful when we returned the trailer after hours.

Jacqueline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith F.  |  Expérience générale 
Évaluation :
5

I would use this location again.

Dale H. 
Évaluation :
5

Staff was very friendly, knowledgeable and helpful!

Katherine M. 
Évaluation :
4

The mobile pickup on the website didn't work so we were very lucky the location was open. (Kept saying it could not locate us even though location access was allowed on the internet app)

Courtney I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Q. 
Évaluation :
5

The sweet girl that worked this location is an all star. Made everything very easy and was just an all around great employee. She is what made this experience with u haul for my 3rd time the best one yet. Also, it's not easy driving the 26 foot party barge around lol. It's so dang big. But I needed that much. Also, I was quoted 299 $from a direct competitor for the exact same size truck and this one was only 40 $. Another reason I will always recommend Uhaul

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Staff are wonderful and respectful. The process was so fast compared to other locations. Thank you Keller Lake U-haul. ;)

Melanie B. 
Évaluation :
4

The "change oil" message was up on the truck dash. I was charged the original estimate rate and the final rate and cannot get ahold of anyone to deal with this issue. I assume I will have to go back to the facility in person to get this fixed.

melania B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
3

Efficient, but not overly caring. It seemed just like another transaction, that my business was not appreciated.

craig D. 
Évaluation :
4

Although I completed online check-in, when I arrived at the location, the associate who assisted me wasn't sure whether the trailer I reserved was available and had difficulty completing the check-in process, including processing the payment. After 15 minutes or so, he asked for assistance from another associate (I think her name was Alyssa.) She was very helpful and promptly directed me to the location of the trailer, hooked it up and answered all my questions.

Mark B. 
Évaluation :
5

Nice friendly staff! The van I used was brand new! :)

Christine T. 
Évaluation :
5

I had trouble with the app when checking in. Staff on site were really helpful! Drop off was a snap, no problems at all.

gail M. 
Évaluation :
5

Kayla was very helpful and friendly!

Twyla H.  |  Premières impressions 
Évaluation :
5

Bien

William A. 
Évaluation :
5

Everything was perfect! I can't remember the name of the woman who was working there, but she was wonderful! She was friendly, but very professional. She knew the business well and was very helpful, answering all my questions with a smile and making sure I understood. She is definitely an asset to the company.

RALPH L. 
Évaluation :
3

Person that greeted me did not have a face mask on!

Michael V. 
Évaluation :
5

noTHING. eVERYTHING EAS GREAT! tHE PERSON WHO HELPED ME WAS PLEASANT AND FRIENDLY AND VERY HELPFUL!

Michelle L. 
Évaluation :
2

The office hours were never consistant, every month was some type of pronlem

nicole w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vern C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
1

This location needs to be looked at - as all the employees there are on heroin and meth! It is disgusting! Little kids running around a guy who is nodding off because he is so high on heroin, I had ask him 4 times “sir, are you okay????” Because he we going to fall over ! Please don't go to this uhaul place ! It seems like a just a drug place!!!

alexis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel G. 
Évaluation :
5

Reserved the 20-ft U-Haul in my town near the twin cities Minnesota two weeks in advance.day before the move they tell me it's not there and I have to drive a total of a 60 mi round trip to get it up north nowhere in the twin cities what a joke never again.... I'll definitely be renting from Penske.

jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sai V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly m.  |  Expérience générale 
Évaluation :
5

The staff was super friendly and helpful.

Ciara W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila S. 
Évaluation :
1

I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!

FRANCESCO E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
3

cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.

Nou H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Truck was ready for me when I arrived. Simply grabbed the keys and went. Drop off just as simple with on-line process. Excellente expérience

Amy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April K. 
Évaluation :
2

Communication was lacking severely. Frustrated that I wasn't told the process on how to return. The prices were not clear, an I believe I was charged incorrectly.

Mikaila S. 
Évaluation :
5

Nothing. Great job!

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavee Y. 
Évaluation :
5

Make sure the tank is completely full. We only put on 13 miles and when putting in gas we had to put in 3 gallons of gas

William S. 
Évaluation :
5

The U-Haul computers were not working on Saturday May 30th. None of my debit/credit cards were accepted. Fortunately I had cash. Unfortunately I was told that all transactions had to be cash for the day at the location. That's not a good for a Saturday at the end of May.

Julie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyril K. 
Évaluation :
2

Have staff be more professional.

Paul K. 
Évaluation :
5

I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10

GRETCHEN J.  |  Expérience générale 
Évaluation :
5

Very friendly staff and fast service!

Rachel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erle M. 
Évaluation :
5

When my self checkout was not working they were very helpful!!

Melanie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vince T. 
Évaluation :
3

Lotta of valuable stuff Damaged by mice.

Matthew m.  |  Expérience générale 
Évaluation :
5

Check-out and check-in were both quick and easy. Professional and courteous staff.

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily J.  |  Premières impressions 
Évaluation :
5

The guy at Alcorn mini storage in Blaine was very paranoid about Coronavirus. I couldn't figure out the self pick-up. I was waving at him through the window and he wouldn't help. Finally after about 30 minutes he came out and told me to stand across the lot. I think with 500 people in Minnesota in infected and he works at a place where people need help he should have been more receptive. I walked towards him and he ran back in the building. I think it was very Ridiculous. When I dropped it off, The lady came out and talked to me and everything went well.

David H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCHLEEN A. 
Évaluation :
5

Love the service I received if needed again I will return

Talisha M.  |  Expérience générale 
Évaluation :
2

When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying me

SHANON C.  |  Expérience générale 
Évaluation :
1

Need to have 2 people working there. Lost 125 $mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.

Saly S.  |  Expérience générale 
Évaluation :
5

The facility was well maintained and I have of good things to say about it.

sharon g.  |  Expérience générale 
Évaluation :
4

This was a good experience

HENRY R.  |  Expérience générale 
Évaluation :
5

excellent

dennis l.  |  Expérience générale 
Évaluation :
3

The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄

Diamante J.  |  Premières impressions 
Évaluation :
5

Keep up the good work.

dennis l.  |  Premières impressions 
Évaluation :
1

My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off

glender a.  |  Expérience générale 
Évaluation :
5

Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.

RUSSELL V.  |  Expérience générale 
Évaluation :
4

The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.

lakesha j.  |  Premières impressions 
Évaluation :
5

Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!

Megan S.  |  Expérience générale 
Évaluation :
5

The young lady that helped me so much.

ebony j.  |  Premières impressions 
Évaluation :
4

none

THOMAS D.  |  Expérience générale 
Évaluation :
3

We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st

Victoria R.  |  Premières impressions 
Évaluation :
2

Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.

Kong H.  |  Expérience générale 
Évaluation :
1

The doors don't open. Usually you can't get ahold of the office.

Tamura N.  |  Expérience générale 
Évaluation :
3

Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.

MICHAEL R.  |  Expérience générale 
Évaluation :
4

Great service

Paola C.  |  Expérience générale 
Évaluation :
3

Didnt knowxwhat storeage was open

Scar-Lar J.  |  Premières impressions 
Évaluation :
5

Sammi worked well with my needs. His staff is very good and attentive.

Matthew C.  |  Expérience générale 
Évaluation :
5

Amazing service...thanks

RAY L.  |  Expérience générale 
Évaluation :
5

Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9

BILL F.  |  Expérience générale 
Évaluation :
4

Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out

john c.  |  Expérience générale 
Évaluation :
5

beau travail

Ka Ying Y.  |  Expérience générale 
Évaluation :
5

Smooth handling and quick service

Nicholas C.  |  Expérience générale 
Évaluation :
4

Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.

Roni B.  |  Réservation 
Évaluation :
4

I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.

Brent D.  |  Expérience générale 
Évaluation :
4

I decided not to take a unit

Charles V.  |  Réservation 
Évaluation :
4

We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.

Rose W.  |  Réservation 
Non reviews have been submitted for this location.

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