Évaluations des clients U-Haul Moving & Storage at Keystone Plaza
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Keystone Plaza
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Uziel M. le
Don’t lie to customers!
Josh C. le
Your website is terrible! I couldn’t get through the reservation process, but it still recorded a reservation. I called to make a reservation by phone, and that worked well, but I still apparently had two reservations. The location called before pickup, and we straightened it out.
Gerald D. le
I was given an address to pickup the truck on Saturday morning at 10am. When I got there it was an empty building and empty parking lot. I had to call Uhaul to find out where my truck was. Delay in picking up the truck.
robert S. le
The person who rented us the truck was really informative and nice.
William B. le
No one was there to open the store at 7:00. I wait around for nearly 2 hrs to get the trailer.
Melvin B. le
Everything went very well only way to improve would be to give away free mileage.
John M. le
The store said it opened at 7AM which is the time I started my reservation. However, not a single employee got to the store until 8:30! That’s simply unacceptable. Also, my reservation was for 6 hours but they didn’t factor in the time that they were late, so I had less time to use the truck and had a rushed schedule. The experience was not good.
Thomas M. le
Great customer service
JACOB O. le
U Haul needs to improve it's software, computers are running slow due to this problem and it takes longer to sign in/get rental equipment
Gordon B. le
Guys are great!
Ronald D. le
I rent on average once a month. The POS/reservation system has always been quirky, clunky and time consuming. Don’t think there’s been a time something didn’t go well and the attendant literally said we’re having trouble with our system. Literature everywhere says they’ve been around since 1945. Surprised they haven’t figured out a reliable system in that amount of time. After taking 35 minutes on a reservation made fully by phone earlier it was finally done but no paper receipt because printer was down. Shocker. Contract was emailed to me but now I’m way behind schedule and didn’t open it up to check the mileage. Logged my miles personally and in short was charged for 53 miles on an 18.4 mile trip. I’m done. Done.
Robert T. le
Change the truck ignition! Truck failed to start for me just prior to return; no lights, no electric, zip. Wife (a Hogwarts graduate) barely managed to coax the truck to start. Otherwise great experience/adventure.
Sara D. le
My attendant was very helpful with showing me how to get into my storage unit and kindly showing me where it was. I was very grateful for that because this was my first time using a storage unit.
Kevyn C. le
I have this store an average rating even though I visited when store was closed to drop off equipment. I rated this way because I dropped off the flatbed dolly on Tuesday morning and received a call from the pickup location looking for their equipment on Thursday evening! This location needs to update systems promptly when returned equipment is received so customers don't receive follow-up calls from pickup location wondering where rental equipment is located.
Joseph S. le
The gentlemen I interacted with at this location were fantastic. The made the experience quick and easy.
Joenne D. le
Everything was great, thank you.
Andrew S. le
It would be nice if I knew what connector I needed ahead of time for the electrical side of the the trailer. I ended up having to purchase an adaptor that I had but didn't bring cause I thought everything would match up
Jeffrey H. le
Owner/Manager was very helpful, though short handed at the time and we had to wait, he was knowledgeable, friendly and gave us great equipment.
darwin W. le
Make sure the dollars are cleaned off
Kenny G. le
Employee was very helpful and went out of the way to help me get a trailer
martha d. le
No elevator. Had to walk heavy things up the steps to storage.
David B. le
While the employees were friendly and greatly helpful, I had made the reservation for the 24/7 pick-up/drop-off option. When I arrived this system wasn't working properly online and so I had to wait until the store opened to pick up my rental. This was extremely inconvenient as I was on a limited schedule due to it being a work-related rental. There needs to be a way to troubleshoot the online system when it is outside of store hours. Or it needs to be more clearly communicated how to do the 24/7 pickup option--it was not easy to use or figure out. Please resolve this, it does not make me want to use Uhaul in the future!
Linda M. le
Thank you for a great experience with U-Haul. You made it easy inconvenient to move.
David F. le
Because it always takes so long to pick up a truck, I utilized your smart phone check in. It is cumbersome. After that, I discovered that the truck I was to be able to just take was parked in by two other trucks, so I still had to go through your service rep. His solution was to redo the whole process. He then booked me for the same truck. The truck had cigarettes and ashes in it.
linda G. le
Improve your technology for this location. Despite being called twice by U-Haul and telling them where we were going to return the truck, the location could not find it in the system. Causing delay in the return process.
tikisha t. le
A few years ago I came to this location, and it is the same...if not better! Good friendly, quick, professional service. If this location was not convenient I'd still come here! Thanks 😊
Donna Mae W. le
Service was excellent. To find service workers that are willing to go above and beyond is a rare treat. I have always been treated like a VIP by your workers
amanda h. le
This facility had knowledgeable staff whom were quick, friendly and professional. The unit and building appeared clean and well kept. No lighting within the storage unit, but well lit halls.
Valerie D. le
Great service, cheap price, keycard access was very cool.
Lidia M V. le
UHAUL made our moving process very smooth. We stored items as we packed and then load everything on a big truck on moving day.
Linda R. le
William -manager was above excellent in fixing my problem which came from a different uhaul location.. Customer service and smiled and made sure i was happy
Del E JR p. le
Customer service is ‘GREAT’, not only did I feel special but overhearing other customer transactions everyone is treated TOO NOTCH
martha d. le
Very good
Jackie T. le
The office manager wasn’t the best/very rude & she has terrible customers service but the rest of the staff was great.
Molli P. le
The younger, male employee were clearly hitting on me and it made me uncomfortable. Women should be allowed to go places without feeling like they are on display.
andrenai n. le
I say excellent because the staff was very knowledgeable helpful and courteous at all times in the facilities we kept outstanding
Jesica J. le
The gentlemen working there were quick to help and made the process of getting a storage unit very easy. The facility was clean, storage unit was clean and dry, and well kept.
jamie c. le
Awesome Service Was Very Explanatory and took me to the unit so I could better understand the sizes. Very Professional !
sharon g. le
Great customer service
sharon g. le
Customer service was great 👍
Kimberly C. le
The guys here are great!!!
eric v. le
My lock broke and I didn’t even use it. I was charged for another lock. It should have just been a return.
Charity W. le
Had to pay rent for a month after moving my stuff out.
Daniel H. le
Very easy, clean and convenient.
fantasha c. le
I really enjoyed you guys service. The hours as far as trying to get my stuff wasn't convenient enough wasn't able to go at certain times.. Like the cart idea but getting it up and down the steps hard
tameka g. le
Uhaul storage have roaches. When I told them they go get a attitude with me because I told them about their self But on the other corporate in a really nice but the manager there Tracy have a nastyatt
ebony c. le
I didn't mind using the uhaul storage space but I just couldn't afford it at this time..
carolyn j. le
Thanks for the wonderful service... that was provided
Nicole W. le
Tracie Bowman was fantastic! One thing after another went wrong with U-haul/our move from the beginning, but once we got to Tracie's storage facility things completely smoothly, all thanks to her!
Sheila W. le
Keep up the good work.
Bonita P. le
Was distraught when I arrived there.Hot,rejected from my sisters house.But u have a Young lady(Africa American)that worked that day,and she went far n beyond her duties.I appreciate her n Uhaul.
tameka g. le
The custome wasbeautiful it a new staff Worker everyone was patient even she took her time she wasn’t rushing me and I had a line out the door but they got us in and out
VICTOR D. le
Very good
BRIAN B. le
For the most part, everything was fine. My card somehow got deactivated but was deactivated with no issues. Would also think of charging less
BERTHA S. le
Greater accessibility for people with units on upper floors to and from cars, trucks or trailers