Customer Reviews for U-Haul Moving & Storage at Kingshighway

9 502 évaluations

1641 S Kingshighway Blvd   Saint Louis, MO 63110
(@ I-44)

(314) 773-1400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(314) 773-1400

1641 S Kingshighway Blvd
Saint Louis, MO 63110
(@ I-44)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

This location was excellent. The original reservation was for pickup at 7000 Manchester Ave. location also in St. Louis. The Manchester location is a defunct gas station with a "Closed by Health Department" placard on the door. Below this is a handwritten sign in marker giving a number to call. My reservation was a 20' truck with car dolly, and I paid up front for packing materials, an appliance dolly, and a furniture dolly. The same day I made the reservation, Uhaul called to ask if a 20' was not available, did I prefer 15' or 26'. I have a bad back, so smaller is better. They had a 26' truck for me to pick up. When I called the number from the handwritten sign, the gentleman who answered the phone told me I could take or leave the 26' truck. He said he was just a broker and had zero interest in providing the dollies or the packing materials, and if I didn't want the 26', "fuck you, you can get your truck somewhere else !". I did not need this additional stress on moving day. I rented from 1641 Kingshighway instead, and they were excellent. They had no car dollies available and only some of the materials I needed. I'm 49 years old and have rented a lot of trucks from a lot of locations and vendors. This was the single worst experience I've ever had. With no car dolly, my 86 mile move turned into 256 miles because I had to go back and get my car. My move was not easy without the equipment and materials I ordered. You have precisely one opportunity to make this right, or I will never use your company again, write a strongly worded Yelp review, and begin a campaign with my friends and family to boycott you as well.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAKHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE O. 
Évaluation :
3

Have accurate fuel listed so no surprise fee will be charged at the drop-off.

Kourtney C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
3

Rude customer service when getting keys for my truck rental but really nice return experience. The lady at the counter should take some notes from the guys checking in trucks after use.

Kristin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

The staff were very helpful and professional. I am not very good at backing up my vehicle with a trailer on the back and the staff guided me through the whole process. I would highly recommend them to anyone.

GEORGE V. 
Évaluation :
5

Thanks

DARRYL S. 
Évaluation :
4

Lady at the computer was amazing, great personality and I wished she worked at my business. On the other hand the rest of your staff outside taking care of vehicle return was rude and on his cell phone while we waited on him to finish his conversation with his buddy. If it wasn't for the lady at the counter I wouldn't recommend.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Personally I don't think you scare do anything I was very well taken care of very professional employees

JOSEPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

The woman who helped me during checkout was great. Very personable. I can't find her name on my contract/receipt, but special thanks to her :) Kind regards, JP

JONATHAN M. 
Évaluation :
5

Everything was great.

CHANDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
1

The wrong hitch was put on despite my asking if a 3 class was bring put on the day I had my appointment and was assured that it was the class 3 hitch that was being put on, but a 2 was put on, after my waiting about 2 1/2 hours for it being installed. Now I have to wait another 2 weeks or so for the new 3 hitch to come in and then wait another 21/2 hours or so to get it installed.

linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN P. 
Évaluation :
5

Everyone with whom I worked from check in to vehicle pick up to vehicle return was professional, courteous, friendly and helpful.

JOHN B. 
Évaluation :
5

Thank you for everything you do

JUMA M. 
Évaluation :
5

All the staff were helpful and everything worked like it should have. Merci.

ANDREW P. 
Évaluation :
5

U-haul smelled a little like smoke, but other than that, everything was good, and the two employees I interacted with were polite and helpful.

BENJAMIN R. 
Évaluation :
5

Everything with our rental went perfect.

Merry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA M. 
Évaluation :
5

Not a thing

CANDELARIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

perfect job done

Irene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT I. 
Évaluation :
5

They're always super helpful and friendly at this location. They ran out of furniture dollies when I picked up my truck, but they offered other options and assisted with the refund quickly.

KELLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY B. 
Évaluation :
5

Don't leave a pine-tree air freshener in the truck. I was gagging for 300 miles. It couldn't have been better than whatever it was covering up. Wish the location had given me a truck with cruise control for an 800-mile trip (assuming any of the 15-foot trucks have it). It was a hard trip.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah S. 
Évaluation :
5

The staff there were very friendly and helpful.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA G. 
Évaluation :
1

Overall better management. I made a phone reservation which included a uhaul with a large dolly. Allegedly it was not included the contract at the time of pickup. It was unnoticed until moved beginner to load the uhaul. The manager on duty of 09/29/21 morning shift was unpleasant about everything.. Woild not recommend

Shantrella M. 
Évaluation :
5

Nothing great team

DARCEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris K. 
Évaluation :
5

Rien

Paul L. 
Évaluation :
3

The front seat needs to seat at least 3 people.

EDNA J. 
Évaluation :
5

Keep doing what you have always done for years!

Darron M. C. 
Évaluation :
2

Brought back the truck refueled for the mileage I used and was still charged for gas. The gentleman that checked the truck back in didn't give me any indication anything was amiss. Wasn't until I got the receipt in my email that I discovered the fuel charge. When I called to dispute the person on the phone tried to blame me saying I should have tried disputing and asking questions during the check in process while also agreeing the check in person should have mentioned to me the fuel level and that he would be adding a fuel charge. After a couple more roundabout exchanges where both the worker and myself were at fault I was put on hold. After a few minutes I'm told I would be receiving a refund for the cost of the fuel but strongly encouraged to question and dispute the state of the truck upon return. No worries I'll avoid it by not using this location or uhaul again if this is the business practice I can expect (i.e. over charge and blame the customer while simultaneously admitting it was the workers fault for not communicating with said customer).

RICHARD B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHASITY B. 
Évaluation :
5

Every one of the staff that I dealt with was extremely friendly and helpful.

Jerry T. 
Évaluation :
5

Everything was excellent. The first time I EVER walked in and walked out in less than 30 minutes. GREAT Staff

YOLANDA J. 
Évaluation :
5

Love this location! People are fast and friendly!

Jessica S. 
Évaluation :
5

Staff was amazing very attentive. Storage was very clean as well as equipment available.

Tami D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Toni G. 
Évaluation :
5

So, the software needs to make it clear that self-return is only for after hours. When I pulled in (around 2:00 pm), there was a line at the return station. So, instead of waiting in line, I pulled the truck around to the side of the building, where I had picked it up, followed the instructions on the software on my phone, and closed out that way. I then walked over and dropped the key in the drop box (as instructed by the software). Right after I did that, one of the guys checking in the returns yelled over at me (we were about fifty feet apart), and asked me why I didn't go through the check out line. I told him the software gave me the impression I could do either one, so I chose the self-checkout. He was a bit perturbed - I could not tell if he was perturbed at me, or the fact the software did not make it clear what I was supposed to do. Anyway, I just apologized to him, got in my car, and left, since the truck was now safely back in their possession..

Jim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON B. 
Évaluation :
5

Always great service at this location. Never had a bad experience!

Todd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
1

Rented cargo van online. Went to pick it up and it was boxed in between other trucks and vans. Keys that were left in lock box were for a pick up truck with cracked windshield. Over all shit show.

Adi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN A. 
Évaluation :
4

The only hiccup I had was that the prior person that used the truck I was assigned only left a quarter tank of fuel, which meant I had to stop at the service station right out the box. That was a little bit of an inconvenience, it would have been better if someone from uhaul would have put more fuel in it for the next renter.

Garon H. 
Évaluation :
4

Very friendly crew & helpful! I rented furniture pads, when I opened them they were all wet (I guess they'd been cleaned) but could not use them on my wood furniture. By the time I made that discovery it was too late to return them.

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
4

My driver Side headlight was out. Thank God I didn't get pulled over trying to move to the country..

EDCHAE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branna H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TORIANO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSON R. 
Évaluation :
5

U-Haul never disappoints. This recent rental was no exception. Thank you for another good experience.

GEORGE T. 
Évaluation :
5

Thanks great services. I would recommend friends.

RON J. 
Évaluation :
5

I went to the Kings Highway location because another U-Haul at 7000 Manchester in St Louis Missouri was so poorly operated, staffed and prepared, I chose to take my business elsewhere. The King's Highway staff where is courteous and professional as any I've come to expect from do U-Haul company. The 7000 Manchester staff should really be evaluated by corporate

Randall N. 
Évaluation :
3

That truck needs considerable servicing. The fuel gage is inaccurate and the vehicle shakes considerably at 60+mph.

Chris M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thanh N. 
Évaluation :
3

Male worker was cussing in front me.

ANTHONY J. 
Évaluation :
3

Have an associate bring the rental to the customer. I had to locate the truck and had to do my own walk around of the rental. It had damaged and I ensured to take pictures as well within the mobile check out process.

PATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari M. 
Évaluation :
4

Desk person below par.

RONALD B. 
Évaluation :
5

Carlos … he went WAY above and beyond to help me. I am so appreciative. The general manager was super helpful and there was a lot man who also was great!

Kari M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER N. 
Évaluation :
5

To give customers some form of credit on returns when fuel is more than what was expected.

KEVIN W. 
Évaluation :
5

Make a larger return area to accommodate more equipment being returned on off hours.

MARK B. 
Évaluation :
1

Have the requested equipment. Customers should never be told to retrieve equipment from other locations. That is what your staff is for.

Whitney C. 
Évaluation :
5

I Had Difficulty Posting Picture At Return Otherwise Experience Was Amazing

VALERIE A. 
Évaluation :
2

The van rented smelled like there had been farm animals moved in it prior to our rental.

DAMON M. 
Évaluation :
5

Excellent service

BRUCE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEREK S. 
Évaluation :
4

Customer service person. Misread total on bill

Gail H. 
Évaluation :
5

Check in could be easier. I rented a dolly & it takes quite some time to enter info into system. Staff was friendly & helpful.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
1

Elevator was broke for a week or so!!!

coraletha h.  |  Expérience générale 
Évaluation :
2

I had to cancel a reservation for Wednesday August 25 which the associate, Mike, helped me with which I rescheduled for today August 27. When I arrived, however, I was told that the pick-up had to be back at 2p.m.which equaled a 4-hour rental not 24 like the advertising promises. I was very unhappy that I wasn't told this very important detail on Wednesday and wasn't given any support by the UHaul staff at this location. Merci.

PAMELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W.  |  Expérience générale 
Évaluation :
4

I have no complaints about your staff or equipment. I am maddened by the after hours self-return website. After getting to the stage where I was forced to make an account and then had to access my email to get a verification code, I returned to the U-Haul site to get a message that my session had timed out and all progress was lost. What's the point of a 15-minute expiration time on a website most people are accessing from their phone? Why not 30 minutes or an hour? I'm not at a library leaving my email logged in on a public computer. What a misguided layer of "security" that screws over the user experience. My tired, heat-addled brain just wanted dinner and I gave up. So I'm out 20 $on the return fee and my whole experience was soured.

Kevin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA G. 
Évaluation :
3

Roaches were in the hallways

TYLER W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simeon D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Premières impressions 
Évaluation :
3

Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash

paul k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C.  |  Expérience générale 
Évaluation :
5

Still my future choice

Li W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F.  |  Premières impressions 
Évaluation :
4

The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.

Sean D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA F.  |  Premières impressions 
Évaluation :
5

The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!

JENNIFER B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danette R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M.  |  Expérience générale 
Évaluation :
5

This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.

SHEENAH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela C.  |  Expérience générale 
Évaluation :
5

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Tami D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mecayla K.  |  Expérience générale 
Évaluation :
5

Very helpful staff!

Wayne H.  |  Premières impressions 
Évaluation :
5

Great employees

Jami J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia M.  |  Expérience générale 
Évaluation :
5

Great customer service,

beverly e.  |  Premières impressions 
Évaluation :
5

They wer very friendly and helpfully.

Brittany G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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