Customer Reviews for U-Haul Moving & Storage at Kingston Rd

5 349 évaluations

4095 Kingston Rd   Scarborough, ON M1E2M3
(W Of Morningside)

(416) 281-9605

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(416) 281-9605

4095 Kingston Rd
Scarborough, ON M1E2M3
(W Of Morningside)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I think it could be a bit cleaner but it was overall good. I always rent the enclosed uhaul trailers.

SULTANA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER RANDOLPH D. 
Évaluation :
5

I had the opportunity to meet the three employees at this location and it was a great experience. I would definitely recommend this location.

MICHAELM K. 
Évaluation :
3

My husband specifically said no coverage but still they input the coverage. Since we were in a hurry we did not realize charge was added to our account.

MICHAELLIMBO F. 
Évaluation :
5

We were happy with our equipment and service😊

Raymond D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DSALLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVINLEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHN A.  |  Expérience générale 
Évaluation :
4

Have more staff for busy periods. Great service considering, overworked employee.

VERONICA A. 
Évaluation :
5

Very good

jay P. 
Évaluation :
5

This location was not on the web to select . Also showed no vans available. There were 4 on site.

GEORGEM S. 
Évaluation :
5

Nothing.. Vanessa and Brittney werr Great in accomodating our time

PHILIP F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHENE B. 
Évaluation :
5

Get a steam cleaner for the truck it would b good for it all and for covid also

SABRINAAMANDA P. 
Évaluation :
3

Poor communication from front desk to person managing the equipment hook up. I completed front reservation and was told to go out and see lot attendant after 30mins of looking for the guy I had to go back in to front wait another 15min while they where on the phone with crying baby to have the front desk attendant go out and speak with lot attendant while they argued why he did not help the customer. They need to figure proper communication between departments to service the customer better. Front desk connected the trailer for me and work well for my needs.

JUSTIN R. 
Évaluation :
5

在这里安装了hitch,这里是最好的服务。如果有六颗星,他们也是应得的。虽然拖了几个月,我还是上来给他们一个好评。

Dongping Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Surya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMZAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE-RAMILRANE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAUDDIN J. 
Évaluation :
5

please add a waiting room for the customer other than that everything is excellent.

mohmed arif M. 
Évaluation :
5

Renee was instrumental in helping reach my moving needs. Justin koster was also extremely helpful, friendly and extremely patient with me. I can only imagine this is a reflection of his upbringing. I wouldn't simply call him an employee, as he treated me as his own family.

DANIEL R. 
Évaluation :
4

Had to reschedule from the fist to the 2nd. Only time I could get the truck was on the 2nd of Oct. I picked up the truck at 1:30pm on the 2nd of Oct. it was dirty and sticky inside the cab. I took it because I needed it. So I went and loaded my stuff took the first load over to my new place then went back for the rest. I did not get it unloaded until the next morning as it was late at night when we got back to the new place. It had rained that night and the stuff on the drivers side in the back of the truck got wet, .ruined a few things. I did let the guys know when I dropped it off and all they said was sorry. I was ok with the sorry but I just hope they took note that this has happened, I had no idea that the truck leaked. Merci

RENE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M. 
Évaluation :
1

All details of the contract should be explained to the client in advance of renting especially the clauses where additional charges at the discretion of uhaul staff can be incurred by the client. As well as how the communicate with the client.

KWAME S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD ZIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

AWESOME SERVICE

IANLLOYD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CALEB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azhar P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARDB M. 
Évaluation :
5

Agent and person where helpful.

PIYUSH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER RANDOLPH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARAVINDA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDAL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
4

Same as comments for pickup location.

Lynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILANNA B. 
Évaluation :
5

I got an excellent service , it was fast and easy to book and return

RONYMORENO S. 
Évaluation :
5

Improve visitors parking

patrick R. 
Évaluation :
5

I always rent from this location. The staff are very pleasant and friendly.

EVELYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
5

Amazing service. I was in-and-out in about an hour! I had to reschedule my original appointment and they gladly accomodated me.

Thouseef H. 
Évaluation :
4

Please ensure trailers are being installed correctly. Mine was not installed properly and it fell off on my drive to Alberta. The staff at Whitecourt U-Haul drop off were surprised that my family and I made it safely to Alberta.

JENNIFER K. 
Évaluation :
3

Gas price to much for no reason

MYKIANATIFA P. 
Évaluation :
5

On time , quick install and curtious staff! No need to improve, all good!

Phillip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH W. 
Évaluation :
5

Originally i booked at 87 Thornmount drive and that location doesn't exist. Was really stressful as im getting married tomorrow and that delayed me a lot. Please take that location off your site. When you call it all you get is a msg saying they declined the call

HARNAKE B. 
Évaluation :
5

Great people who help

BONNIEMARIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNS D. 
Évaluation :
1

Incorrectly quoted and charged. Was told I would receive money back if returned by a specific time but I was still charged

KAELLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTM J. 
Évaluation :
5

Nothing, It was an excellent location to pickup equipment and the staff were very pleasant and helpful.

Joseph W. 
Évaluation :
5

Very happy with the professional service I received.

PETER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KUMARATHASAN S. 
Évaluation :
5

Amazing staff - everyone is so helpful, nice and friendly. I will definitely be recommending this location to friends who want to use Uhaul. Rene the GM and also Adam were especially helpful. Adam helped me a lot - hooking up the auto-transport and giving me pointers. He even noticed that the inside of the Truck that I had to get at a different location was dirty and clean it up for me. He also topped up the fluids! What a wonderful employee!

Sau-Ling Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Nothing. Everything was fine.

EMMANUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEEPAK G. 
Évaluation :
1

General manager is a poor communicator!! Doesn't take responsibility

VALENTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Staff friendly and efficient.

David H. 
Évaluation :
5

Always a pleasure renting from this location. Manager is super friendly and accommodating. All employees have been very helpful. Keep up the great work!

PETROS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNEL E. 
Évaluation :
5

The motorcycle trailer I rented had a paper temporary license plate on it that caused me to be pulled over by OPP just north of Barrie, everything checked out but I was unnecessarily delayed during my trip up north, other than that the trail was clean and worked flawlessly. Price was reasonable, and the mobile check-in/return was great.

JASON L. 
Évaluation :
1

This was my worst uhaul experience. After running 10 Kms, the truck started showing low fuel signal. I got the fuel filled worth 30 CAD and drove overall less than 80Kms, and mind you I had the AC off all the time. When I returned the vehicle they charged me 50 CAD for low fuel. Which by any maths doesn't tie, I drove much less than how much the truck would have run for 30 CAD of fuel. Anyways, but even after that I told them that I'll get some more fuel filled, to which they told me I can't since they have checked in the truck. That was ridiculous, first give empty trucks to customers, and when they fuel it up, still overcharge them and earn extra bucks. After, this experience forgot this location, I m not going back to uhaul anymore. Please check the fuel levels extra cautiously if you end up renting from this location.

ANKEETA S. 
Évaluation :
5

Everything is good

MOHAMMED AZARUDE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine T. 
Évaluation :
5

Great help but the fact I called and spoke to people in Florida and it was really not user friendly to book it... but once I got the truck the staff and cost was great... I would work to make it easier and locale if possible for booking Thank you for the help Andy Campbell

ANDREW C. 
Évaluation :
4

We got notified a day before we moved that our orginal pick up location was not available and we had to pick our truck up all the way in Scarborough. Don't leave it a day before to a inform a customer something like that when they are busy planning a big move.

WILLIAMGERRITT S. 
Évaluation :
4

Great service and very professional staff!

PAULN S. 
Évaluation :
5

Excellent customer service!

GARY C. 
Évaluation :
5

Very friendly,courteous and professional staff.

GERALDINE G. 
Évaluation :
5

Nothing I can think of.

Adrian D. 
Évaluation :
3

If I make a reservation for moving materials or equipment make sure it's there that's the point of reserving

DANIELLE S. 
Évaluation :
3

I returned the trailer 3hrs after pickup without using it for the intended use bc i was told that if i did not return it on time i would be charged an unspecified penalty that uhaul would not disclose. As there was a risk of delay i decided to return the trailer. This info was not disclosed to me until i asked. This practise is bs and the charges are likely not enforceable in court. In future i will choose another company to do business with. I hope you feel satisfied with these unscrupulous practices that ended up taking my money without providing value. Very disappointed with uhaul and you policies

SANJAY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODAT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruel A. 
Évaluation :
4

The truck looks clean on the inside but there was still water bottles and garbage behind the seats. And this location is a bit far from me.

DAQIANG Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHANDRIKA R. 
Évaluation :
4

The online booking is in need of fixing, I was unable to complete the online booking the night befor for pick up at 8:00 pm as navigation couldn't connect to your system. Spent the whole night waiting to sort it out. One agent was able to fix the connection fir navigation but in the morning I had to reserve again as I lost my reservation from the night before and when I went back to connect the same problem with navigation again Thank goodness there was someone in the office and He was able to set me up in minutes I would not recommend online booking to anyone

Ann Marie B. 
Évaluation :
5

Adam was super helpful and doing a fantastic job even though it was really busy.

SARAHJ C. 
Évaluation :
5

All was great….return was great also

ERNESTG M. 
Évaluation :
5

The location and service was excellent, but the trailer leaked badly during a rainstorm and caused damage to my belongings.

JON F. 
Évaluation :
4

Haven't rented in a long time; staff were very knowledgeable; they gave me all the information to help me make the best decision for my needs. My rental experience was quite positive. I would definitely use this location again.

DOROTHYE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAVJEET B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAELWILLIAM H R. 
Évaluation :
4

The trailer was very clean, the problem was it leaked in the rain from the roof and mattress and wood furniture got soaked with rain leaking in.

TROY B. 
Évaluation :
5

Great service

YADWINDER SINGH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNB C. 
Évaluation :
3

U-hual site/app to pick up u-hual vehicle did not recognize my location setting on my phone, yet it was on and fully functional. Thus, I had to go into the office to complete my pick up. There was a long line up and only 2 counter staff. The office was understaffed for a busy Saturday morning. The process of picking up was thus much longer than what was indicated in the reservation email and the pick up instructions/video. Thus the average rating.

ROBERTA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DILAVERHUSENVM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Premières impressions 
Évaluation :
5

Staff was friendly, helpful. The unit was clean and the times of availability were convenient.

Donna A.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jocelyn F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN P.  |  Expérience générale 
Évaluation :
5

Staff were friendly and helpful. They were very accommodating and responsive to our needs.

Michael M.  |  Expérience générale 
Évaluation :
5

Very helpful, listened to my wants, needs and concerns and offered up solutions and helpful advise.

Donna A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

aarik w.  |  Expérience générale 
Évaluation :
5

Manager And Staff were great to deal with. Helpful and professional. Thank you. JD

Jim D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine K.  |  Expérience générale 
Évaluation :
5

Great staff, they were very helpful!

IAN P.  |  Premières impressions 
Évaluation :
5

Rene very friendly and helpful.

Jim D.  |  Premières impressions 
Évaluation :
5

Staff was very helpful , even with my unplanned storage needs. Good job !

WILLIAM T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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