Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland

Évaluation :

3

They didn't seem to know what they had on hand or where. Agents carried on their conversation while I stood at the desk waiting to be acknowledged, as the only customer in the facility. I made a reservation online, however the website wouldn't let me pick a drop off location near my house, only ones near garland, and when I asked the agent at the desk to fix that, he checked his work schedule (not sure why) and said “I can't, I'm the only one that will be here tomorrow”. I'm not sure what that had to do with it but it seemed he meant if I dropped it off at a uhaul near my home in south Dallas he would have to go get it, and either didn't want to, or uhaul has it so short staffed there that he couldn't. So I had to drive 40 minutes back up to garland from south Dallas to drop it back off, when there's a uhaul place less than a mile from my house. I was simply picking something up in garland and needed to transport it to Dallas. Overall the facility was fine, it just seems like the people working there didn't want to help me, didn't care if I gave them my business, and didn't care about what I was trying to accomplish or telling them. Either they are bad employees, or more likely, they are overworked from a lack of adequate staffing. I'm not sure I'll be using uhaul again.

Évaluation :

5

Great service

Évaluation :

2

The person who checked me in had no idea what he was doing. He ask for information that was set up at the time we started cooperate usage. Make us late for our pickup. Claim something was wrong with the last usage of a truck but had no cautionary notes to back up anything was blaming us with nothing to back it up. Thanks to one of the managers upon return we were able to resolve the issue.

Évaluation :

3

make sure the trucks have working AC/Heating, More staff on the weekend to help with checking in/out and helping with the inspection of the trucks when you have questions or concerns. The walk from turning the vehicle in to the front door is ridiculous. I ask to speak to the Manager but he never came to speak with me.

Évaluation :

3

Cool

Évaluation :

4

The young lady who helped me with the rental was extremely professional and personable! She was GREAT!!

Évaluation :

5

Did amazing job Stephen Waweru is always helpful anytime I've been there he never let me down he was off but he helped me

Évaluation :

5

Everyone we worked with was great!

Évaluation :

3

Very difficulet to get to because of road construction. Although person who assisted with completing the contract was great, no one was there to assist with coupling the trailer to my SUV. I was lucky that I had my nephew with me to help.

Évaluation :

1

After 40 minutes, rented the truck. When I got to the lot, they couldn't find my truck keys. Gave me a new truck but no new contract. Had to go back in to follow up. Ugh.

Évaluation :

4

No comment

Évaluation :

5

The girl that helped me was really nice and explained everything to me before I checked out!

Évaluation :

1

Hi, Your rep SARA charged me a 3/8 tank of fuel and when I took pictures the tank was almost empty, During me trip your truck had a check engine light on and the truck was stopping itself and on the hell didn't wanna run. I show it the receiver guy and I have the proof and pictures. Merci

Évaluation :

3

Time loss on the line for reserve

Évaluation :

5

Rental office is hard to find first try.

Évaluation :

3

Customer service was great but trailer was dirty inside and when hooking up the trailer there was a short on the running lights that blew the fuse on my truck. As the sun went down it became apparent I needed to fix the running lights and found the blown fuse.

Évaluation :

5

Keep the same people doing the same thing because it works

Évaluation :

2

I sat for 10 minutes. No help. Went to counter checked out. No one came to unhook trailer. I unhooked myself. I expect a full refund for this poor experience at both locations.

Évaluation :

1

Start off my truck was neither level one or level two inspected. The washer fluid was not in the vehicle and the coolant was low. Then I got there at 4:25 with my reservation at 4:30, I walk up to the counter with no line and they start my reservation. Then it came time to assign a truck for me and she told me there was In Town 10ft trucks but the keys were not in the wall for them. She assigned me a random one for the time being and said she would help us find the keys. Then her manager Phillip came in and he said to her to give a 15ft truck. I respectfully asked not to receive a bigger truck because of gas mileage and drive ability, plus we didn't need the extra room or the ramp. After that Phillip came in with a 10ft key and gave it to the lady. They then pulled up the truck and we went out to it. I personally checked the vehicle then realized the vehicle had not been properly inspected but by now the time was 5:02. Then I realized that the odometer was wrong and that we could have been charged 7 miles more than we drove based on the contract. I could not verify the vehicle because my link had expired from the long wait. I went inside to let Phillip know my mileage was wrong. I asked him to leave it as a note in the contract so that we could leave before 45 minutes at the location passed. He told me that it would be easier if I just did the link and he resent it to me. It was not easier for me. It was easier for him. And then I told him that the vehicle was clearly not inspected and he asked me to “hold and he would check it”. I told him it's okay because I had to go. Then I was off on my way. About ten miles down the road my check engine light came on from I am sure a problem that could have been prevented from a properly done inspection. Because I drove the vehicle this far and only had about half my trip left I just continued on. I got to the location at finished my rental and turned in my rental but couldn't do the after hour check because of technical error. The lady who rented out my truck to me came and checked it in. When she asked if anything was wrong with it we told her about the check engine light turning on. She then told us how this truck should be at the shop today and how they had it down for repair but they in downed it to give it us. I told her about the lack of fluids and she said that is why it needed to be at the shop but fluids should be replaced every time the truck is returned. This is ridiculous. I was out in danger by this whole team and The Uhaul Company. I am sure there are great Uhaul's with fantastic teams, but this one is not one of them. This Uhaul location I would never recommend and do not plan on doing business with them again. The problem came from management and Phillip down to the employees and although they seemed to be trying they could not succeed without proper trying. This trip to Uhaul was absolutely terrible.

Évaluation :

4

It was not the fault of the location... I rented a trailer on the last day of the month (which happened to be a Saturday), and the massive swarm of people (nationally) on U-Haul's website essentially crashed the server. Friendly staff, and an immense amount of equipment for usage.

Évaluation :

3

There is construction work nearby and makes it difficult to find the location. Additionally, Google map takes to a wrong location.

Évaluation :

4

Estimated milage at time of rental appears to be a rip-off. You should have a flat milage charge. I should not be penalized on the number of trips I have to take. This can cause overloading the vehicle, which is a safety concern.

Évaluation :

3

Movers that I scheduled through uhaul never showed up

Évaluation :

2

I've rented three times form Uhaul recently. One Motorcycle Trailer, one Tow Dolly, and one Auto Transport trailer. The equipment has always been fine. But the locations are terrible. I make a reservation ahead of time, and I check in early, but I still have to wait in a long line. The employees cannot process customers in a timely manner.

Évaluation :

3

Make sure equipment is operable before renting it out.

Évaluation :

4

Service was great. Only issue was location was not my first choice.

Évaluation :

5

Nothing good job.

Évaluation :

2

Agent assigned a truck for my rental, but couldn't find the key. She sent me to the lot mgr, but he couldn't find the key. Had to go back to the counter to switch to another truck. Too many hidden fees, plus, I hold 2 doctorate degrees, but it is difficult to understand rates and fees and "got you's." $80+$.79 per mile for 103 miles ended up costing me $240. What happened to straight forward pricing that the average person can understand? Felt like planned confusion, gross overcharges, and consumer fraud... my conclusion was slipshod service... cut throat pricing, and trucks that are not well maintained. I felt like I was dealing with a monopoly the certainly dominated the truck rental business, and we don't have much choice.

Évaluation :

3

To an extent we will say it's averagely good, but better maintenance has to be put in place. It's jumps noisy when step on bumps. Good Job anyways

Évaluation :

5

I really don't know of one thing that could have made it better for me

Évaluation :

1

Too much to type in you can call if want what happened 214-500-3051. Terrible!

Évaluation :

2

Don't Charge customers for transactions made 1 year prior under their name without their consent.

Évaluation :

3

I was unable to use the app to drop off my trailers and had to leave them and come back. The app would not take a picture of my ramp trailer. it also would not let me check in the car carrier by itself. When I brought the van in after hours, the app overrode the camera settings and put a flash so the reflection obscured the mileage. I was very unhappy with the after hours checkin.

Évaluation :

3

The only deal I see that is not accurate is the time returned. I was charged another day. A 19,95 truck cost me 211 for 2 days. unbelievable.

Évaluation :

5

You guys are doing a great job

Évaluation :

5

Excellent Service. thank you.

Évaluation :

2

I made a reservation for a 10 ft truck. When I arrived they had no truck for me. I was told there were several reservations for 10ft and they were given on first come first served. Then why reserve? There were trucks on the lot but no keys. It took almost an hour to resolve the issue. I had to take a 15 ft truck on a one way rental and drop at another location. it actually worked out better for me price wise.

Évaluation :

5

Is there a way for a company to make a national accounts that we can order U-Hauls more quickly when are in need of a uhaul. Without having to have our employees take our company cards with them to the take.

Évaluation :

4

S.O.

Évaluation :

1

This was the most terrible experience as a customer in 40 years with U-Haul at the LBJ #7417. Being thrust from four different U Haul locations, to be promised that my gas mileage will be $.79 with contract in hand to find out it was changed to $.99 upon my final receipt was alarming and upsetting also to be lied to when I was only a few minutes late from maneuvering this 15 foot truck that was pushed on me because you guys were out of 10 foot truck that I requested with my original reservations. Then, you charged for an extra day, that I was told by management that would've happened. The entire experience was unprofessional and upsetting and I still overcharged though I was told my mileage and extra day would definitely be reimbursed per misunderstanding. That was a complete lie as well. I will be filling a complaint, if I'm not reimbursed as I was told by management!

Évaluation :

4

The furniture pads and dolly were not in the u-haul when I picked it up, however it was easy to find my truck and the location was easily accessible

Évaluation :

4

I keep coming back to this location for a reason! I get what I need and am treated well. These folks take good care of me!!

Évaluation :

5

Everything with well as expected. I'll probably used a cargo trailer again.

Évaluation :

4

The truck I received had filthy windshield when I picked it up. Bug spatters and dirt. Had to request that the attendant cleaned the window before I left. Also the cargo bed was dirty and needed to be swept out.

Évaluation :

5

Sarah who helped us was amazing !

Évaluation :

5

Keep up the good work!

Évaluation :

1

Manager is very unprofessional

Évaluation :

2

I was called and asked to tow a trailer in exchange for a discount on my own truck rental. Then I was called and told they did not need me to tow the trailer. Okay, fine. But the trailer was still listed on my contract, and the Manager said there was no way to take it off. Even if it did not have an equipment number listed as the Manager said was required if I was actually taking it, I did not like having a contract stating I had that equipment if I wasn't actually taking it. Manager seemed highly annoyed that I was asking questions about my contract, which should be welcomed as I am renting a vehicle worth tens of thousands of dollars that I could be held liable for. I also was called in the days before my reservation and told that my reserved truck was not available at the location date/time I selected - okay, fine, again - and switched to this location. When I arrived, they did not have a truck ready and had to pull one that they were using to move trailers/dollies around the lot with. I understand that UHaul rentals are a very fluid situation and people can keep equipment longer than they had reserved it for, but this seemed very unorganized and did not give me any confidence in the company.

Évaluation :

5

All of your guys that worked at the location were very helpful. I told Martin the inside guy that he was the nicest person I had ever seen that worked at U Haul. :)

Évaluation :

5

Friendly staff, very professional, I didn't wait very long. I will be considering this place even though it's not the closest to my home.

Évaluation :

5

Overall a great experience...easy and fast with great customer service!

Évaluation :

1

Overcharged for 2 days when I had the truck less than 4 hours. When called about overcharge, had to deal with a rude employee Jessica and still issue not resolved. Tried to call the location, and no answer, but 30 min hold option. 100 % do NOT recommend.

Évaluation :

5

Martin Ramirez at the Garland location on LBJ was great! He was very kind and courteous and gave excellent customer service while helping me unload the trailer. People like Martin make U-Haul look good. Merci!

Évaluation :

4

This was by far the best experience that I have had at a usual center great team Sarah and the black guy phillip

Évaluation :

4

It was nice and clean

Évaluation :

2

I had two units and was charged a full month's rent while I was cleaning out my unit and before I officially cancelled it they had already rented it out and had someone else in there yet I still got charged a full month rent for it and rent is not prorated so whatever you do do not auto pay

Évaluation :

5

Lots of space in the parking lot to hook up and move around. The agent I worked with went out of his way to be helpful.

Évaluation :

5

It would be nice if the trucks had cruise control.

Évaluation :

2

Try not to make jokes towards customers and actually have etiquette when speaking. When asked to show where the uhaul truck is, actually direct the customer to the correct direction, not the complete opposite direction. if they ask for you to personally show them, actually show them instead of saying no. Why say no when there is literally 2 of you? The people who were working on 4/4 around 5pm are rude.

Évaluation :

1

When I got to the storage . The one I reserved was not able and I had to pay more then I can afford for the unit

Évaluation :

3

Not enough personell to handle customers

Évaluation :

5

Worker was very nice and helpful

Évaluation :

3

I got this storage in July of last year. And had it to date I've had issues 2 times which wasn't my doing. No one seems to know what happened. First issue my lock was change and like I said no one knew what happened, so they gave me another lock. Second issue I was told led once I got an email asking me to give feedback on my move out (which was a surprise to me). So I called and the lady told me that I moved out and into another locker which was not true so another issue with someone. Again nobody knows what happened smh. So they moved me back into the original locker and then they go up on the locker like it was my fault. They just went up the same month this happened. I have never been late and some months I even paid early I guess the only thing I did wrong was paying my Locker fee on time smh. To this day no one has contact me about this issue. I'm really disappointed with the service I've received. On the other hand The assistant manager did do what he could.

Évaluation :

2

I was there for about six months and they increased the rent prices. The storage unit has no light. When I moved out there was a unoccupied vehicle in front of the ramp and I could not access my unit. The office staff advised that it's normal for homeless people to sleep in their storage units and vehicles and that they couldn't do anything about it! I was out an hour with my movers (I'm paying them by the hour) before the homeless guy returned to his vehicle and moved it. Do not rent here!!!

Évaluation :

5

The storage was awesome. Phillip was the most helpful representative I've ever dealt with. He went above and beyond and helped me more than I could have expected. His care for the customers is leagues above par. U-Haul is very lucky to have an employee like Phillip! T

Évaluation :

5

Great team, very polite and helpful towards me and my cousin.

Évaluation :

1

Cost me a lot of money because no unit was available and I was not offered a storage unit for my size nor was I offered a different location or a discount upon return after they were notified.

Évaluation :

5

I hate to go but no one was walki ng though did no still any

Évaluation :

1

Bad customer service. Stuff of a previous person was in the unit I was supposed to be in. Oil was leaking from the unit above. They hardly ever answered the phone and when they did they were far from helpful. Cars would park in the way and had us stuck in the building for 20+ minutes and employees were no where to be found to help.

Évaluation :

5

Muy amable el personal que tienen trabajan todos muy bien en equipo Ami en lo personal me gustó la atención

Évaluation :

5

I Like it because it wasn't any one Laying around

Évaluation :

4

Vanessa is y’all’s only weakness as a company she is shady

Évaluation :

1

Terrible experience workers were not helpful and not friendly. It was difficult to reach anyone by phone at this facility. Was unable to get into the storage unit several times because the key cards were not working and workers took forever to open the gates. Several staff were rude and there is always a long wait. Storage hours are not long enough or fair unless you pay more for 24 hour storage. this was a horrible experience i will never use this company again the only reason uhaul stays open is because there are few storage companies around. Customer service call center is also terrible to i called to make a payment on my storage unit the worker stated she processed my payment well turns around she didn't and I had to pay late fees. I have nothing nice to say about a crooked evil money hunger company.

Évaluation :

1

Salesperson was very disrespectful and unattentive.

Évaluation :

1

Trash every where no toilet paper in the bathroom no hand soap no paper towels and the trash can was full I had gone there three times in one week it stayed in the same condition terrible conditions homeless people living in the bathroom the day that I was moving could not get in nor my movers to the restroom we tried from 12:00 afternoon until 6:00 in the evening and a junkie was in the bathroom it would not let anybody in the trash all over the inside of the property last month bins were blocking only one car at a time could get in

Évaluation :

1

I lost all my clothes in u storage cause of flood

Évaluation :

3

There are no elevators and people have to carry their items up a flight of stairs

Évaluation :

2

Nobody at the front desk new what they were doing except for one person. After setting me up with a storage unit I was informed that I would have to carry my belongings up stairs. I can't climb stairs let alone with boxes in my hands. When I check my bank statement I saw that I was charged for the unit. So I called and after a half an hour and being transferred to another person I was told that my account would be credited back in a week. Extremely unhappy

Évaluation :

1

This was a terrible experience overall. I went to my unit to take off the lock and officially move out and what should have taken 5 minutes took over and hour. There were uhaul customers with moving trucks in the driving lane at the facility I was in blocking the exit. I was unable to get out of the facility and they refused to move. I tried to call the customer service team at the specific office I was at and they apparently do not have a direct line so I was talking to some at uhaul "corporate" that was 100 % unhelpful. He was trying to get ahold of the workers on site, but was unsuccessful. We stayed on the phone for over 30 minutes in silence while he "waited". I was unable to find another exit for me and my daughter. She was starving, had a dirty diaper, and was screaming during the entire time because what it thought was going to be a few minutes was an hour. Completely unacceptable.

Évaluation :

2

The entrance is a one way and there isn't enough parking for your truck to get your stuff in the storage. I had a hard time finding somewhere to park cause you can only park to one side. It horrible!!!

Évaluation :

1

Vanessa constantly took home my unit key on several occasions. I spoke with Anna, the GM, and she wasn't anymore help then anyone else I spoke with. My experience was horrible and I would never use them again or advise anyone else to use them either. Actually want to seek legal services for my situation. It states the facility is open 24 hours, but that's only if the keys are available for your unit and not off property with the manager. I was never given an explanation as to why the manager Vanessa had my unit keys in her possession off duty. Very unprofessional place of business and poor customer service. I took off work to move, hired movers, and got a I haul to move just to be told to wait until Monday because the manager was out due to a family emergency. I understand things happen, but what I don't understand is why my unit key wasn't there? Why she took it with her? I went to the facility three times and all three times they were not there. Why did she not return them? Why couldn't staff remove lock? Why did I have to wait to retrieve my belongings?

Évaluation :

5

Excellent when it came to cleanliness!!!! Customer service was not always the best. Outrageous waiting time. They don't remove locks for late pay, as fast as they put them On !! Once you have paid.. there 12yrs+ overall 1-5 Rate the experience 4☆☆☆☆

Évaluation :

3

Your pricing is too high compared to others and you advertise one price that when you want to book a unit, you find that the cheaper price is upstairs in the back and your sign says insurance is optional but you are then told that it is mandatory and the cost is not based on unit size and is very over priced for the amount of coverage. In other words, your storage is not worth it.

Évaluation :

5

The lady was very helpful and efficient. The made my made my bad experience from other uhaul location on Garland Rd that was a horrible experience that didn't have right size of storage unit available. She found me one at her location off Mid Park.

Évaluation :

5

They are lovely

Évaluation :

3

Never received a call back about the unit

Évaluation :

4

First employees could not set up my personal code correctly, but once we got the access code in correctly, it was great!

Évaluation :

2

When I moved in it took 45min-1 hr to get the facilities lock off of the door so I could move stuff in. Very inconvienient. Their are no lights in the unit, so I used my phone light. My phone ended up falling and breaking the screen. If there was ample light, I wouldn't have had to use my phone, and the screen wouldn't have cracked ($200 break). When moving in, there were several loaded trailers sitting in the lanes to park in. Made it very difficult to park the 20 foot truck I rented. Why did those trailers not have a storage? They were just sitting in the way. I won't be back to this storage or rent trucks here ever again. Very bad experience all around.

Évaluation :

4

The staff wasn’t as friendly and the prices could of been better but it was secure and easy to get into.

Évaluation :

2

When I moved my things out they continued, for months, emailing me and telling me that I had a bill due. I called several times and spoke with several different people about getting the situation resolved and no one fixed the issue. Then I was told that my belongings were going to be auctioned and I don't understand why or how because I had already moved everything and paid my bills in May. Now in October you guys are emailing me asking about the service. Really?

Évaluation :

1

First place I've ever been for a storage and not only has it was my first place it was the worst place and I lost all my stuff because the manager in the person that sold me my store is not a pulled in the right information that I was supposed to be told and I didn't appreciate it $500 Fit For A $9000 dollar bed not to mention i put a complaint from day one with the employee tooo busy hitting and trying to get my number then his job lost a couch and several values that i would of paid if people would of just been up front thanks never will i come back

Évaluation :

4

The woman who helped me was awesome and very knowledgeable

Évaluation :

2

I didn't use the storage an have gotten my refund?!! There was no dollies to move an it was upstairs! Was unable to use the storage due to the fact!!

Évaluation :

4

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Évaluation :

1

Not enough personnel working at front counter. VERY SLOW SERVICE. One person working, with several people standing around. Storage unit was almost impossible to access. Parking/unloading area crowded with big storage pods. Security gates to storage area were open most of the day. I wish I had read the reviews before I rented storage at this facility.

Évaluation :

4

Upon moving out I was thankful for people that were there to help me. They were fast and efficient. Also the manager ( her name begins with an A, I believe it's Anna, along with Noah were super nice and helpful..

Évaluation :

3

Lines are long. Always a wait. Impossible to get them on the phone. KEEP YOUR RECEIPTS, I WAS OVER CHARGED AND LOCKED OUT FLR NON PAYMENT BUT I HAD PAID. Also was over charged for insurance. Watch your bill!

Évaluation :

3

Storage was moved without notice. Had to buy another lock. Had to provide renters insurance. Unit was already rented. No lighting. No overhead space. Expensive. Truck in way. No access, system failure. No guidance to find unit.

Évaluation :

4

The cancellation process was horrendous. You can't cancel online & when you call, no one can help you. I called twice & had to drive to the facility to cancel. The whole process too much of my time. It was frustrating. I felt uhaul did everything they could to make it difficult to cancel. Poor service.

Évaluation :

3

Once we had all our things loaded into the Uhaul and 4 other vehicles full with things as well, we drove from OC to the storage unit, it had a padlock on it. Apparently the clerk forgot to have the lock taken off. She was nice but trying to help to many people at one time. We had to bring the Uhaul to my mom's house until the next day. We paid 5 people to help load and unload for nothing. We tried calling the General Manager but she wouldn't answer, according to her, her phone was uncharged. We only needed the storage unit for 2 weeks but had to pay for a month. The GM did let us have the truck all day today and a free lock.

Évaluation :

3

I just had a bad experience with renting a u-haul it took me 4 reservations to finally get a truck n when we went to storage had to end up calling ambulance and they couldn't get through the gate please have a supervisor to call me because my experience with U-Haul this time was horrible.6014316395 Ms Hawkins

Évaluation :

5

Anna was so helpful thank you so much

Évaluation :

5

Thanks to the entire staff at U-Haul at Garland Rd and LBJ Fwy. Especially Anna who helped me out on a very difficult problem. I truly do not now how I would have been able to continue my move without each and every one of them...thanks again...Marsha

Évaluation :

1

Uhaul as a company is the worst establishment ever. They hired the dumbest and unhelpful people.

Évaluation :

2

My unit was blocked by a truck and could not be accessed. Was told by the manager to come back tomorrow because they had no way to move it. Not sure how this is acceptable. Storage Units should not be blocked. My move in had to be delayed and it severely inconvenienced me and my friend that I had helping me.

Évaluation :

3

Facility is not organized, unti had moisture issue, location is not convenient due to construction and traffic within the facility

Évaluation :

1

Bad customer service

Évaluation :

3

It's really difficult to talk to the Manager as she's usually busy. So I have an on going issue that is yet to be resolved.

Évaluation :

5

I will use Uhaul again.

Évaluation :

4

Only 1 light in hallway, had to use flash light to see end of unit.

Évaluation :

3

I tried several times to cancel the storage rental and have yet to receive a confirmation that it’s been canceled

Évaluation :

4

The bathroom in the storage area was disgusting. The toilet was clogged and no toilet paper both times I went in there.

Évaluation :

5

Anna was awesome. I had experienced multiple issues with my experience (mainly with MovingHelp.com), but also with the U-boxes almost falling apart. Anna took responsibility and made it right to my satisfaction. I'll be using U-haul again due to the excellent service I received from Anna.

Évaluation :

1

I paid for a storage room that I never did use when I rented the storage room I never seen it until after I paid for it, it was not the sides of a storage room that I wanted on the outside of a building knot on the inside of a building, I was very upset because I could not get a refund will never again use U-Haul

Évaluation :

3

The gentlemen named Phillip was who I had the pleasure of being helped by. He was killing it at the counter in the morning. He was helping two customers at a time, as well as directing the staff on where to go and what to do. The lady in the green shirt could have learned a thing or two from him. He was so nice that I even got a storage unit from him after being quoted a cheaper rate else where. Someone give this guy a raise! The check in process was also smooth. I hope to come back to this location for future business as long as Phillip is on shift :)

Évaluation :

5

The lady at the front desk was awesome 😎 I enjoyed her service

Évaluation :

2

I need someone to contact me immediately.

Évaluation :

5

Thanks to Adriana Zetina and Staff!

Évaluation :

2

They charged my card a extra month and I was out two weeks before

Évaluation :

4

The gate needs to be fixed it takes a while for it to open

Évaluation :

2

I ordered a 10x 10 and was given a 5x10 and I wasn't asked if that was ok? They just assumed I would take it .

Évaluation :

5

The workers were amazing. They went above and beyond helping and assisting. They were great.

Évaluation :

4

The only problem we had was the exit gate broke so we had to reverse our trailer out the length of the building which was not an easy task. We managed but it was inconvenient.

Évaluation :

1

They missed me on a payment process that they said they would prorate my remaining days but upon checking out they said the sales lady said she was wrong so I paid a full month but was only in there for3days. I have been a customer for at least 8 months. Very disappointed and would like to speak with someone with authority.

Évaluation :

4

The unit itself could have had lightning but we improvised.

Évaluation :

5

the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-haul

Évaluation :

5

Any time I had an issue the staff &/or Manager would assist me in any way. They were always courteous, understanding, patient and willing to do their best. They understand the concept of "customer service" and work with integrity, honesty and they are trustworthy. It is hard to find a friend with those qualities - much less a business. I had to leave because the location was not convenient any longer.

Évaluation :

5

I have been with you all for years, don't look at as gone. Just like we say in our family see you later... thank you very much!

Évaluation :

2

Moved out with the help of the"staff" who noticed how clean I left the unit, yet they tried to charge me for three extra months.

Évaluation :

2

Service sometime lines were long with only one staff . The staff who assisted me twice was very unprofessional and quite unfriendly. The storage lighting very antiquated not to mention, limited lighting to see inside the black holes you call storages. This was the worst experience I ever had.

Évaluation :

2

My contract got lost initially and turned into a whole mess of phone calls and lack of information. When I was able to make it in person to grab my things out, my unit door was open and things were missing out of it. Two representatives knew about this and upon me describing who helped me get the unit, they both said "ooooh yeah...that guy got fired" and acted like this has happened before. They didn't offer any help as far as reporting anything.

Évaluation :

1

THE CUSTOMER SERVICE WAS NOT PROFESSIONAL AT ALL.. THE ONE MANAGER BLK LADY HELPED OUT ALOT WITH ISSUES... BUT THAT PLACE NEEDS WORKS..AND 24 HOUR ENTRY.. LIKE ITS BILLBOARD IS SAYING ALONG THE FREEWAY...SMH. I BEEN DEALING WITH UHAUL FOR YEARS HAD A 5YEAR RUN WITH THEM .....NOW IM. AT LIFE STORAGE BETTER RATE GOOD CUSTOMER SERVICE...... ALL IT TAKES IS 1 BAD VIBE AND IM DONE THANKS ..

Évaluation :

1

The manager never responds to inquiries escalated to him. The personnel never answers the telephone and I was over charged. I moved out on 8/10 and was still charged another month storage fee because the personnel refused to move me out on the actual day I vacated.

Évaluation :

5

I would like to mention that there was a misunderstanding on my part and Mr Grant was very professional and explained and handled the situation. I will recommend U-Haul to anyone

Évaluation :

1

I have no knowledge of this rental. I believe this person gave you the wrong e mail information

Évaluation :

5

Very helpful personnel and it takes payment over phone. In and Out easygoing to storage

Évaluation :

5

Aungelique Bentley was amazing. She was so nice and helpful. She should be given a raise Thanks

Évaluation :

5

The team was very helpful and accommodating during the move in a trailer rental. Will surely do business with you guys again.

Évaluation :

5

Aungulique is the BEST! Definitely management material!

Évaluation :

5

Helpful staff

Évaluation :

5

We've traded here for years for packaging to truck rental to general storage supplies. This is an unprecedented stressful time as we all know and as seniors we found ourselves with an opportunity to move but with caution. AUNGELIQUE VICKERS WAS THE BEST CUSTOMER SERVICE AGENT EVER AND MADE IT SEAMLESS AND PAINLESS! She took wonderful care of us and we will always appreciate her assistance yesterday. U-Haul has always had good customer service and Aungelique was exceptional! We will be back and thankful your doors were open to help us during this time. Here's wishing you continued success!

Évaluation :

5

The manager and staff there Philip and the rest was awesome!

Évaluation :

5

Awesome crew🤩👍

Évaluation :

1

The service I received was the worst experience I will never rent from uhaul again my locker was also broken into when I reported the incident to uhaul I never heard back. I was harassed if I was late on my payment even a couple of days even though I had the storage unit for over a year. Every time I went to the storage unit in person I was greeted by the worst customer service known to man with angry attitude workers it's just disgusting. Uhaul is around more and may be more convenient but that shouldn't be a reason to treat customers terrible.

Évaluation :

5

Good customer service Mr Philip

Évaluation :

5

Great staff and customer service.

Évaluation :

5

The staff there was friendly, awesome, and informative.

Évaluation :

3

Before calling someone making Threats make sure you check your inventory.

Évaluation :

5

Thank you for the professional experience. It was very calm with all my questions. Thank you so much

Évaluation :

1

The storage unit given was in an inconvenient place and when I asked to change to a unit with easier access the agent had a attitude therefore I cancelled the reservation space an went to another storage facility that could accommodate my need with no problems.

Évaluation :

2

I was double charged twice and the people at the location nor customer service were able to get my money back.

Évaluation :

5

Great! This facility stride alot to achieve excellence, they have gotten a lot better since new manager.

Évaluation :

5

Everything was super , professional and handled with kindness The lady that assisted me had me ready in no time and helped me with my code to get in to the storage section Thank you

Évaluation :

5

Everyone was very helpful and made the experience very easy. I love the climate control and being able to drive into the units and out of the weather whether it is cold or hot.

Évaluation :

4

Very good!!!...

Évaluation :

4

Had this storage unit for years and only found out about extended access last week.

Évaluation :

5

Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-Hau

Évaluation :

1

I tried to contact with the uhaul that I had finished my moving on time. They still charge me a late fee anyway. No elevator, not convenient at all.

Évaluation :

5

Great experience

Évaluation :

5

The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.

Évaluation :

5

The cashier was extremely helpful and nice!

Évaluation :

5

GOOD SERVICE ON ALL TIME

Évaluation :

1

It’s was my understanding that I was getting a downstairs unit because of my disability I walk with a cane I rented a truck and also got locked in the storage because of the time they closed

Évaluation :

3

Long wait, 1 customer service associate dealing with customers while other workers are grouped around talking about who knows what the staff was a little forward can use some more training in service

Évaluation :

5

Only 1 girl was working behind counter and was very busy answering phone and assisting customers in line. Long wait to receive rental trailer. All employees were very nice and helpful.

Évaluation :

3

The main concern I had the whole time was....I NEVER COULD TALK TO A STAFF MEMBER ON THE PHONE and if I went in they were under staffed ALL THE TIME...

Évaluation :

3

Yes I believe I was overcharged for the storage units and also once you become like a day behind cuz I was pretty much homeless they held me down over and over and over I don't like that

Évaluation :

3

Service was ok. System was down this morning, creating a 30min wait. Once I arrived at storage, it was too small and I had to locate another storage facility which was 20mins away.

Évaluation :

5

The counter clerk was exceptional. Even though they were short handed, she handled several customers at one time. She advised me on several options concerning my circumstances and help accommodate me.

Évaluation :

5

No problem in out. Nice people

Évaluation :

1

Very upset. On July 5th I was told upon making my reservation I would receive one month free and $69,95 any month after. Today is July 9th, and I was denied access due to nonpayment; absurd!

Évaluation :

2

I have a storage number 313 I down grade to 505 I went there move out of 313 to 505 one week before my due date I call tell the they put a green lock on but still have me in 313 tsp too much unhappy

Évaluation :

5

great

Évaluation :

5

Very helpful

Évaluation :

1

Too many phone calls after I made arrangements and I spent $520 with you all and got SCREWED out of gas and mileage

Évaluation :

5

Azariah was amazing and very helpful

Évaluation :

1

The customer service during check in was excellent but at check out it went totally down hill. My card was charged more. I was told I did more miles than I did. Took pictures. Told to f/u w/ manager.

Évaluation :

3

Storage was way to small I had to load stuff back in the truck and ask to keep my items at someone else house

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Thank you for your Customer Service, I appreciate that!!

Évaluation :

5

Great service!!

Évaluation :

5

Friendly staff, clean facility, convenient location.

Évaluation :

5

I really liked the service I was wondering how I was going to store my stuff for a month and Uhaul told me I qualified for a month free. Merci

Évaluation :

2

I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was not

Évaluation :

4

I got a different bid with each person that I spoke with. They were all very helpful, but had varying degrees of information that conflicted with what I had previously been told.

Évaluation :

5

Great customer service.... Thank you!!

Évaluation :

5

Excellent service à la clientèle 

Évaluation :

4

yOUR u-bOX MIGHT USE A LITTLE WORK TO STRENGTHEN THE BOX, NO MAJOR ISSUE BU DID SHIFT SOME.

Évaluation :

5

3rd or 4th time to rent storage from uhaul. I love that it's inside avoiding the extra expenses of climate control and not having to move things around in the rain. Prices are quite reasonable. They m

Évaluation :

5

I can not remember my delivery and pick up persons name. Whatever you are paying her is not enough, she was excelent. Great customer service friendly and very professional.

Évaluation :

2

The credit card system never worked for me. It worked fine for the person in front of me, but on more than one occasion I was told to leave and bring cash to pay for the storage unit.

Évaluation :

5

Good person thank you to you all

Évaluation :

3

I arrived to pick up our resevered truck to load our U-Haul containers. I had to fish for information on where the truck was located and where I could find the containers.

Évaluation :

5

Nancy was incredibly friendly and helpful, thanks

Évaluation :

5

Excellent service à la clientèle

Évaluation :

2

Worst service . The complete experience with moving using &boxes was bad. Moving help that ends up being people without insurance . The person that was referred by management had so many bad reviews .

Évaluation :

4

The customer service was excellent, the staff was good with helping me with what I needed.

Évaluation :

2

Your employees tell you one thing then do not honor it. My unit price went up when I was told it would not. I was billed an additional $64 with out my knowledge.

Évaluation :

1

THERE US A GUY NAMED ANTHONY THAT WAS EXTREMELY RUDE TO ME WHEN I CALLED TO CONFIRM THAT THEY MOVED ME OUT OF MY UNIT RECENTLY. I WILL BE SURE TO LET ALL MY FRIENDS &FAMILY KNOW ABOUT RUDENESS HERE

Évaluation :

5

Very nice.

Évaluation :

1

I was lied to about the $39,95 special, I had a special needs situation for legal reasons was lied to about that, added an extra access, didn't happen and the manager was very rude! BAD EXPERIENCE!

Évaluation :

1

Facility was perfect and convenient. But what ruined my experience was the rude manager.

Évaluation :

1

Treated very poorly

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

I was a customer for Uhaul for a year and paid for my storage unit well before the due date. For me to run into a situation Uhaul claimed to work with me on, then took all my money. Stay away!!

Évaluation :

5

Little warm inside but overall experience great

Évaluation :

1

The staff is unhelpful and rude. The employee with initials J.D. Rolled his eyes at me while I was speaking and but took no responsibility for my order not being ready. Never using these guys again.

Évaluation :

3

just a lil advice ya should give 24 hours access to the storages without charging because that's why you’re giving a monthly for fee but everything else super good

Évaluation :

5

N.D.

Évaluation :

5

The staff is really helpful.

Évaluation :

4

Only complaint. I can not believe from Dallas to NY was $ 135 and the same trailer to return to Dallas would have cost me $425.00. There should be some kind of marker on the back of trailer that

Évaluation :

4

It was a good place

Évaluation :

5

Check-in was simple and I received all the information I needed

Évaluation :

5

The stay was great

Évaluation :

5

This is the ONLY location I'd go to!! Customer Service has always been great and very helpful.

Évaluation :

5

The problem I had was with the communication on scheduling. I called Wed. July 25 for a Thur 26tj pickup. When I got there the facility did not have me I'm the schedule. The caller confirmed the date

Évaluation :

4

N/a

Évaluation :

1

Poor service.

Évaluation :

3

Going to the store and dealing with the employees was not a bad experience. However I gave 3 stars due to NEVER being able to contact anyone via the phone. Wait times on the phone are outrageous.

Évaluation :

4

NEED LIGHTING INSIDE STORAGE ROOM NEED AIR CONDITIONING IN BUILDING

Évaluation :

1

You suck!!! Very disrespectful and don't know how to communicate.