Everything was great. A representative was locking the door when I pulled up and stayed to help me self check-in. Can't ask for better service than that.miguel T.
Customer Reviews for U-Haul Moving & Storage at L B J Frwy - Garland
Pour nous contacter
Garland, TX 75041
(Exit Jupiter Rd then left Left @ lightHard right after overpass to **)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was most excellent the guys at the counter will Grace the wiring harness on the trailer was the only thing that was not up to parMack B.
First employees could not set up my personal code correctly, but once we got the access code in correctly, it was great!MARY M. | Expérience générale
Le client n'a pas laissé de commentaire.WALTER G.
Le client n'a pas laissé de commentaire.Nathan A.
Both customer service were efficient and courteous. Merci.MICHAEL I.
This location is the best for everything, I recommend ðŸ‘Œ very wellAYMAN A.
Truck be maintenance well before giving to customersâ€¦Alexis G.
Le client n'a pas laissé de commentaire.Tiara P.
i hardly ever get help in returning a trailer at this location. I just returned this last unit, as i have rented about 50 of these trailers from you guys before. I fell as i was removing the trailer from my vehicle. busted both legs and my shoulder and elbow. I sent pictures to your GM there. Your employees there actually run the other way when a customer is trying to return a trailer.LINDA B.
The woman at the desk was amazing!!!! She is the definition of amazing customer service. The other 3 or 4 gentleman dicking around on their cell phones a m d hurtled up in the corner talking about there weekend we're are a waste of your company's time and money. As for the truck it's self it was dangerous to drive. The steering wheel was shaky and when I would press on the breaks the steering wheel would shake worse. Then when I went to return the truck the return app crashed so I called the number and was on hold for a hour and a half and nobody answered.ALEXANDER H.
Le client n'a pas laissé de commentaire.GREGORY B.
The visor was broken and kept falling down and there was a smoked black and mild in the cup holder. Just things that I feel like should have been addressed. Ir worked fine for rhe 2 hours I used itKaren T.
I did not get my dollyIVONNE A.
The Garland/Shiloh store is by far the best. Best equipment, best hours, best employees.Edwin R.
Nathaniel deluis did a great job he is a maxingCAROLINE T.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.KEVIN R.
Le client n'a pas laissé de commentaire.FRANSISCO A.
I'd certainly love to give good news on my experience however I cannot do so from the very moment my wife and I walked in to get the truck and storage unit it was a nightmare apparently this is an ongoing thing with this place I tried to reach out on numerous occasions with no luck. I understand the breach of contract fine I accept that but to add a bunch of money because you wanna show me my wife and I are poor we recently lost our apartment because it was loaded with black mold and it affected my health you took every last dollar we had for bull ðŸ'© charges insurance for the days cool understandable daily rental charge cool understandable gas in the amount that the contract stated fine but to charge me 120 dollars for gas that I didn't even use scam artists you need an overhaul in this location your company doesn't stand for what it was intended you take advantage of people who are on their last limb without a pot to piss in.STEVEN L.
When I moved in it took 45min-1 hr to get the facilities lock off of the door so I could move stuff in. Very inconvienient. Their are no lights in the unit, so I used my phone light. My phone ended up falling and breaking the screen. If there was ample light, I wouldn't have had to use my phone, and the screen wouldn't have cracked (200 $break). When moving in, there were several loaded trailers sitting in the lanes to park in. Made it very difficult to park the 20 foot truck I rented. Why did those trailers not have a storage? They were just sitting in the way. I won't be back to this storage or rent trucks here ever again. Very bad experience all around.Matthew B. | Expérience générale
Le client n'a pas laissé de commentaire.William G.
This is an actual uhaul center!!! Thank goodness.HILARY P.
Nathanael de Luis helped me out when I dropped off my rental truck and it was a smooth, quick, and easy process! He was super personable and even asked how my overall trip went. Great customer service!SARA G.
A few concerns below - Appliance Dolly- I rented a Utility Dolly and paid 10 $when I picked up the truck. I was double charged. My receipt has appliance and utility dolly charges but I rented only 1 piece of equipment. - I was informed if I put more gas than what was in when I picked up the truck, I will be given credit. That has not occurred - I changed my contract three times. The first truck had a broken door, the second one had the wrong mileage. I eventually got the TT7176E but the truck did not run smoothly and this delayed my move.IKPONMWOSA E.
Le client n'a pas laissé de commentaire.ASHLEY LEE-ANN S.
Le client n'a pas laissé de commentaire.WALTER L.
Le client n'a pas laissé de commentaire.MIRNA M.
Martin Rameriz was the associate that assisted me. Great customer service!PATRICK W.
Le client n'a pas laissé de commentaire.DAMIAN Y.
Le client n'a pas laissé de commentaire.Joshua W.
Excellent, professional service. Wonderful to see they had a storage.MARYA J.
The staff wasn’t as friendly and the prices could of been better but it was secure and easy to get into.shadrikska e. | Expérience générale
You guys ROCK! Great teamwork with focus on the customer.Patrick T.
speed up the paperwork part. It took way too long to process the rental.ROGER LEWIS F.
When I moved my things out they continued, for months, emailing me and telling me that I had a bill due. I called several times and spoke with several different people about getting the situation resolved and no one fixed the issue. Then I was told that my belongings were going to be auctioned and I don't understand why or how because I had already moved everything and paid my bills in May. Now in October you guys are emailing me asking about the service. Really?Krista H. | Expérience générale
It was a night time drop off that was very helpful for me.DAVID B.
Le client n'a pas laissé de commentaire.ELEAZAR M.
You're trying to charge me more money than what I should be paying. All I owe is the extra 27 miles. I'll NEVER rent a truck from uhaul ever againDAVID F.
Le client n'a pas laissé de commentaire.MICHAEL S.
The customer service experience was great!Franklin B.
Why do you require that a picture of the front and back of my driver's license be submitted to rent a box truck? If swiping my license is an option then shouldn't that be sufficient?Steven S.
Probably not charge the customer to fold the furniture blanket pads, after they figure out they are NEVER washed. That's just disgusting with the Covid-19 Pandemic. Do better to stop the spread.Rachael V.
Le client n'a pas laissé de commentaire.ANTHONY R.
The people working the counter were apathetic and their speech was robotic. They made the DMV workers seem friendly.Gerry S.
Le personnel était amical et serviable. Front counter seemed under staffed. We went several times for supplies and to confirm reservation. Had 5-15 minute wait times. Situation is understandable with employment shortage and so many people moving. Overall a good experience including the call centers who are also helpful and well trained.JOSEPH P.
Absolutely nothing customer service was quick in & out an bringing it back everbody was super nice & friendlyCINDY R.
Le client n'a pas laissé de commentaire.EDWARD F.
Le client n'a pas laissé de commentaire.AYO D.
Le client n'a pas laissé de commentaire.Myo L.
Le client n'a pas laissé de commentaire.MICHAEL M.
Inside workers customer service skillsJORDAN B.
It was a bit confusing finding the office, but once you keep going you end up at the office.Isaiah H.
This location needs to get more efficient at checking in clients. I rent almost every single week and sometimes I am waiting 20 minutes to check in and get my keys, even though I've made a reservation.Lisa L.
Nothing reallyâ€¦. No complaints.JOSHUA G.
Le client n'a pas laissé de commentaire.Daniel D.
I had a problem with this rental, in that I had successfully booked a pickup and car trailer online. UHaul customer service then called and said that the pickup was not available at the Walnut St. location in Garland, Texas, but it was available at the LBJ location. However, when I got to the LBJ location, they said that no pickups were available. I rented the van instead, but it cost me more than expected, because the mileage rate was higher- 0,79 $/mile rather than 0,59 $/mile. I would be a happier customer if the difference could be refunded to me!Dirk R.
I will be calling customer experience to elaborate on the safety concerns and the experience my wife and I had.Bryan L.
The only complaint I have to that when the employee hooked up the electrical connector for the trailer, the extension wire was dragging on the ground and wore through all the wires luckily I keep a spare so I didn't have to go back to get a new one. So maybe inform the employees on making sure none of the wires are dragging to prevent this in the future. But this was the first time over many rentals that this happened to me so I'm not too concerned as mistakes do happen.RICHARD JR G.
Was delayed 2 hours after my attempted pickup wasn't able to occur due yall not being able to find the key. And I had to walk back and forth 3 times from a long distance within your property. I'll never rent a thing getting uhaul again!JUSTIN S.
Le client n'a pas laissé de commentaire.KIMBERLY B.
Le client n'a pas laissé de commentaire.JUNAID Z.
Joanie who received the truck was great! Keep her!!!KATHY C.
The trailer rented had rocks in the bed from previous rental. I payed the 15,00 $ cleaning fee as I did not want to waist my time cleaning the rental since I only moved a new riding mower it is unlikely the rocks came from the John Deere factory.Christopher F.
Customer service was horrible â€¦ manager was rude .. was quoted 2 different prices .. truck was n bad safe brakes squeeked and the was no truck rampMELINDA H.
Fast service perfect!RONALD D.
Le client n'a pas laissé de commentaire.MICHAEL M.
I hope I never have to go to that locationIvory H.
The staff were very helpful and friendly when I returned the truck.John A.
First place I've ever been for a storage and not only has it was my first place it was the worst place and I lost all my stuff because the manager in the person that sold me my store is not a pulled in the right information that I was supposed to be told and I didn't appreciate it 500 $Fit For A 9 000 $dollar bed not to mention i put a complaint from day one with the employee tooo busy hitting and trying to get my number then his job lost a couch and several values that i would of paid if people would of just been up front thanks never will i come backKristie M. | Expérience générale
Le client n'a pas laissé de commentaire.Rogelio Z.
Le client n'a pas laissé de commentaire.STEPHANIE C.
Le client n'a pas laissé de commentaire.MARCUS G.
Fix the front buyers of the vehicles before handing them to clients so that the vehicle can turn left or right without causing rubbing with the tire. Get the vehicle aligned. Identify when shocks are blown so that its able to maintain tightness while changing lanes. Identify when a ramp is not going in and out smoothly so that they won't slam there arm trying to put the ramp away. Identify actual milage before loaning out uhaul so it doesn't have to be corrected. And have the vehicle parked in a position where a client can move it from the lot without having to move anther uhaul out of the wayAUSTIN H.
Le client n'a pas laissé de commentaire.Torayia W.
Le client n'a pas laissé de commentaire.JENNIFER L.
Le client n'a pas laissé de commentaire.GERRALYNN H.
Always have a service worker in the equipment return area...OLIVIA S.
Experience was notated on the account , even after taken care of on the new rental the next day still complications , watched a worker crash the truck into the front of another truck and just hand me the keys like nothing happened . After I already clicked good on the inspection . All types of weird things going on at this location tbhTradarian F.
Trailer not ready, not clean, keep getting toll road invoices. Only rented trailer for 1 day and returned same day.PAUL D.
returned trailer a day earlier they would not refund the extra day that was already purchased on the trailer. Pretty much said to bad byeTOM O.
No changes required.Sandra K.
To high on the mileage and no support for growing businesses. I had my utility van in the shop and had to pay another bill worth more than it should..RONALD B.
Le client n'a pas laissé de commentaire.SALLY JO M. | Expérience générale
Nothing. Tre and his team was the best!!!Craig S.
The wait to get the boxes took forever since there was only one person working. But service was amazing when I returned the boxes! Everyone was very friendly and attentive.Haley F.
I rented a trailer and the lady at the counter told me to go over by the propane tank and someone would help me hook up. I went to the area and waited for 10 minutes. All this time I watched an employee stand around and talk to another guy while hanging on the tailgate. He looked over at me 3 separate times but just went back to talking. It wasnt until I backed up to a trailer and started to hook it up by myself that another guy came over and finally helped me. He was a very nice person and very helpful but I don't feel that I should have to wait that long especially when someone is just standing around talkingSteven R.
I was out in the parking lot waiting for my husband and this guy walked up to me and said how did you like the truck was everything as expected I said yes the point is he went out of his way to make sure my experience was a 10 I wish I knew his name anyway great customer service it was near closing and on a Sunday and it was like natural for him to look out for uhal thanks!!Brenda J.
Superlative service.JOSEPH G.
When we went to put gas in the truck, there was a hole in the gas fill line and most of the gas just ran on the groundJohn B.
Only one associate behind the counter while five people were waiting at 5 pm Friday afternoonHENRY S.
Le client n'a pas laissé de commentaire.JULIAN T. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL D.
The staff was fast, efficient and friendly. It was very much appreciated.ERIC G.
I was cheated on the fuel when I returned my rental. I returned the truck with 1/4 tank of gas just as I received it and showed it to the person checking me in. I was charged a 30 $fuel surcharge plus 25 $in fuel. I called five minutes after dropping the truck off when I received my email and spent an hour on the phone with U-Haul. I provided a copy of my fuel receipt from the gas station across the street moments before check in and have yet to have the problem resolved.JOSHUA P.
Le client n'a pas laissé de commentaire.CHAR S.
Martin was a great help with my equipment rental.ROLAND B.
app wouldn't save the photo of the odometer/gas gauge. Checkout with app worked fine. Gave up after multiple tries and worked with office to complete return.Gary L.
Truck was older 20 footer. Ash try was full. Vent diverter was broken. Windshield was dirty inside. It ran good Did what I needed to do. Y'all took good care of me when I had thief's steel my cadalitic converter. On mechanical problems at all.BRADLEY C.
Le client n'a pas laissé de commentaire.WILLIAM S.
Initial drop-off location did not have any tools for removing stuck trailer, so had to drive with less-than-secure connection to the LBJ location. LBJ location was very helpful.MICHAEL T.
Le client n'a pas laissé de commentaire.MAHIR T.
Understaffed. Sat in drop off line for 20â€ only to discover that drop off was unmanned.Victoria E.
Le client n'a pas laissé de commentaire.aurora esobedo m. | Expérience générale
Le client n'a pas laissé de commentaire.sanjaya L. | Premières impressions
The woman who helped me was awesome and very knowledgeableRuth K. | Premières impressions
I didn't use the storage an have gotten my refund?!! There was no dollies to move an it was upstairs! Was unable to use the storage due to the fact!!Colleen T. | Online Move In
AhdjallamcncAmber V. | Expérience générale
Le client n'a pas laissé de commentaire.DENNIS R. | Expérience générale
Le client n'a pas laissé de commentaire.LATAKKA J. | Expérience générale
Not enough personnel working at front counter. VERY SLOW SERVICE. One person working, with several people standing around. Storage unit was almost impossible to access. Parking/unloading area crowded with big storage pods. Security gates to storage area were open most of the day. I wish I had read the reviews before I rented storage at this facility.Pete H. | Premières impressions
Upon moving out I was thankful for people that were there to help me. They were fast and efficient. Also the manager ( her name begins with an A, I believe it's Anna, along with Noah were super nice and helpful..Cynthia C. | Expérience générale
Lines are long. Always a wait. Impossible to get them on the phone. KEEP YOUR RECEIPTS, I WAS OVER CHARGED AND LOCKED OUT FLR NON PAYMENT BUT I HAD PAID. Also was over charged for insurance. Watch your bill!Marie B. | Expérience générale
Storage was moved without notice. Had to buy another lock. Had to provide renters insurance. Unit was already rented. No lighting. No overhead space. Expensive. Truck in way. No access, system failure. No guidance to find unit.BRYAN VINCENT D. | Premières impressions
The cancellation process was horrendous. You can't cancel online & when you call, no one can help you. I called twice & had to drive to the facility to cancel. The whole process too much of my time. It was frustrating. I felt uhaul did everything they could to make it difficult to cancel. Poor service.Scott W. | Expérience générale
Once we had all our things loaded into the Uhaul and 4 other vehicles full with things as well, we drove from OC to the storage unit, it had a padlock on it. Apparently the clerk forgot to have the lock taken off. She was nice but trying to help to many people at one time. We had to bring the Uhaul to my mom's house until the next day. We paid 5 people to help load and unload for nothing. We tried calling the General Manager but she wouldn't answer, according to her, her phone was uncharged. We only needed the storage unit for 2 weeks but had to pay for a month. The GM did let us have the truck all day today and a free lock.Cecelia L. | Premières impressions
I just had a bad experience with renting a u-haul it took me 4 reservations to finally get a truck n when we went to storage had to end up calling ambulance and they couldn't get through the gate please have a supervisor to call me because my experience with U-Haul this time was horrible.6014316395 Ms HawkinsMIA H. | Premières impressions
Le client n'a pas laissé de commentaire.KATHERINE S. | Expérience générale
Anna was so helpful thank you so muchTANYA N. | Expérience générale
Thanks to the entire staff at U-Haul at Garland Rd and LBJ Fwy. Especially Anna who helped me out on a very difficult problem. I truly do not now how I would have been able to continue my move without each and every one of them...thanks again...MarshaMarsha T. | Premières impressions
Le client n'a pas laissé de commentaire.MARIA G. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley O. | Expérience générale
Uhaul as a company is the worst establishment ever. They hired the dumbest and unhelpful people.kayla a. | Expérience générale
Le client n'a pas laissé de commentaire.Diana p. | Premières impressions
Le client n'a pas laissé de commentaire.Lynnette S. | Premières impressions
Le client n'a pas laissé de commentaire.Latonja P. | Premières impressions
My unit was blocked by a truck and could not be accessed. Was told by the manager to come back tomorrow because they had no way to move it. Not sure how this is acceptable. Storage Units should not be blocked. My move in had to be delayed and it severely inconvenienced me and my friend that I had helping me.MATTHEW C. | Premières impressions
Facility is not organized, unti had moisture issue, location is not convenient due to construction and traffic within the facilityDarius S. | Expérience générale
Bad customer servicehenock a. | Expérience générale
Le client n'a pas laissé de commentaire.Claudette B. | Expérience générale
It's really difficult to talk to the Manager as she's usually busy. So I have an on going issue that is yet to be resolved.Marie B. | Premières impressions
I will use Uhaul again.BARBARA ANN B. | Expérience générale
Le client n'a pas laissé de commentaire.TINA C. | Expérience générale
Le client n'a pas laissé de commentaire.PEDRO D. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL C. | Premières impressions
Only 1 light in hallway, had to use flash light to see end of unit.KEVIN K. | Expérience générale
I tried several times to cancel the storage rental and have yet to receive a confirmation that it’s been canceledTammy F. | Expérience générale
The bathroom in the storage area was disgusting. The toilet was clogged and no toilet paper both times I went in there.Robert M. | Expérience générale
Anna was awesome. I had experienced multiple issues with my experience (mainly with MovingHelp.com), but also with the U-boxes almost falling apart. Anna took responsibility and made it right to my satisfaction. I'll be using U-haul again due to the excellent service I received from Anna.Scott W. | Premières impressions
Le client n'a pas laissé de commentaire.NATASHA R. | Premières impressions
I paid for a storage room that I never did use when I rented the storage room I never seen it until after I paid for it, it was not the sides of a storage room that I wanted on the outside of a building knot on the inside of a building, I was very upset because I could not get a refund will never again use U-HaulPamela Williams S. | Expérience générale
The gentlemen named Phillip was who I had the pleasure of being helped by. He was killing it at the counter in the morning. He was helping two customers at a time, as well as directing the staff on where to go and what to do. The lady in the green shirt could have learned a thing or two from him. He was so nice that I even got a storage unit from him after being quoted a cheaper rate else where. Someone give this guy a raise! The check in process was also smooth. I hope to come back to this location for future business as long as Phillip is on shift :)heather a. | Premières impressions
Le client n'a pas laissé de commentaire.Annie S. | Premières impressions
The lady at the front desk was awesome 😎 I enjoyed her serviceLisa B. | Premières impressions
Le client n'a pas laissé de commentaire.brett b. | Expérience générale
I need someone to contact me immediately.Mayra A. | Expérience générale
Thanks to Adriana Zetina and Staff!robert d. | Expérience générale
Le client n'a pas laissé de commentaire.KENT K. | Expérience générale
They charged my card a extra month and I was out two weeks beforeAriel Devonne S. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa J. | Expérience générale
Le client n'a pas laissé de commentaire.Phylinda D. | Premières impressions
Le client n'a pas laissé de commentaire.Francis M. | Premières impressions
The gate needs to be fixed it takes a while for it to openDela A. | Premières impressions
Le client n'a pas laissé de commentaire.MARYLyN O. | Expérience générale
Le client n'a pas laissé de commentaire.James Levi P. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela B. | Premières impressions
I ordered a 10x 10 and was given a 5x10 and I wasn't asked if that was ok? They just assumed I would take it .EMILIO F. | Premières impressions
The workers were amazing. They went above and beyond helping and assisting. They were great.NATALIE S. | Premières impressions
The only problem we had was the exit gate broke so we had to reverse our trailer out the length of the building which was not an easy task. We managed but it was inconvenient.Melissa J. | Premières impressions
Le client n'a pas laissé de commentaire.brittny i. | Premières impressions
the one who helped me was very good , was very helpful , the best customer service i have ever had .jacqueline haggard is an outstanding asset to u-hauljoe s. | Premières impressions
I have no knowledge of this rental. I believe this person gave you the wrong e mail informationRicardo Jesus M. | Premières impressions
Thanks for the help with my enrollment. This shot goes out to the two wonderful, intelligent, perfect customer service representatives. Two females on the 6pm shift. Thanks ladies for U-HauJoann C. | Premières impressions
The entire staff was incredibly friendly. The GM, Churon, was beyond helpful with everything we needed. I would highly recommend coming to this location for all of your moving/storage needs.Hayden W. | Premières impressions
I was very disappointed in your storage unit having rat poisoning in the unit which smell very badly and also no lights in the unit the customer service was fine it was just the storage unit was notPatrice W. | Premières impressions
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