Le client n'a pas laissé de commentaire.JOSE P.
Customer Reviews for U-Haul Moving & Storage at L St
Pour nous contacter
Omaha, NE 68127
(N Industrial Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joel E.
Le client n'a pas laissé de commentaire.TRAVIS S.
Le client n'a pas laissé de commentaire.Lenee P.
Dusty and dirty interior. It was very clear that it wasn't disinfected between customers. The tire pressure was dangerously low on all four tires of the vehicle they gave me. l had to go back in and wait in line a second time for them to put air in the tires so I could leave safely. They also recorded the wrong mileage for the vehicle so I had to have them fix that as well before I left. When I originally arrived I was the only customer there, so this should have been a quick transaction to get me on the road... but it ended up taking 2 hours from the time I arrived until the time I got to leave with my uhaul, which was completely unnecessary and happened solely because they were cutting corners and I had to wait for them to redo things correctly.Kayla H.
Going inside is far easier and quicker than mobile check out, especially considering all the pictures. I was very pleased renting a pickup, I'm not a truck person and this makes it possible not to be with a reasonable option when I need to be.Joseph D.
Le client n'a pas laissé de commentaire.Olubukunola B.
Le client n'a pas laissé de commentaire.Allen F.
Not much. This location has things figured out.Michael M.
Upon entering the vehicle, there was a low oil light on. Other than that it was a great experience. Merci.Derrick B.
Le client n'a pas laissé de commentaire.Lori L.
Le client n'a pas laissé de commentaire.Richard P.
Website needs to be updated to make it easier to extend a rental. I wish there was an icon or link in the main menu that plainly says â€œModify / extend existing rental agreementâ€. Customer service phone helped me adjust my contract but I waited 25 minutes waiting for a live person. Phone recording could give better directions on how to modify the contract. My time and employees time was wasted on a simple fix.William R.
Le client n'a pas laissé de commentaire.Troy U.
Le client n'a pas laissé de commentaire.Brooklynne K. | Online Move In
Le client n'a pas laissé de commentaire.Mindy F.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Troy S.
Everything was smooth for this transaction. I would recommend them to friends in the future.JEANNE H.
Le client n'a pas laissé de commentaire.Lisa D.
I have dealt with location for over 2 years and they always make everything easy and are extremely helpful and polite.TINA K.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.NICHOLS S.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Jamie N.
Still have not received any kind of itemized bill from the location which does not make me happyMARK J.
Le client n'a pas laissé de commentaire.Lori G.
Le client n'a pas laissé de commentaire.Shari S.
Very little wait at my appointment time. Staff was very polite and efficient. Un service à la clientèle de qualité. Picked up trailer for local use in about 15 mins, dropped off in about 5 mins. No complaints.JOHN B.
Le client n'a pas laissé de commentaire.Donald B.
When you return the truck they do not let you wait and talk to them I brought the truck back a day early and they still charged me 119,04 I want to look why I have done lot of business with them thats crazyHilary A.
Had difficulty returning after hours with return link so tried a second cell phone and was successful. Called 800 #before trying 2nd cell phone and it was never answered after 15 minutes so hung up.Dennis C.
Le client n'a pas laissé de commentaire.Diana W.
The check in process was smooth with social distancing, masking (although the employees were pretty loose about covering their noses) and the computer services working properly. Once I got to the counter the entire process took about 5 minutes. The 15' truck was filthy on the outside and I took pictures. The truck was 13 years old with about 125k miles on , but they had been hard miles. It ran a little rough. However the loading ramp still worked well, and I was able to make my storage locker to storage locker move in one trip. The truck handled the miles fairly smoothly. Checkout was simple by driving back to the store and having the truck inspected. I was done there in 5 minutes as well. The total expense was less than I expected.Michael H.
Le client n'a pas laissé de commentaire.Carter P.
Le client n'a pas laissé de commentaire.KEVIN C.
They were very helpfulJeff V.
Always a pleasant experience working with uhaulDuane P.
Return location refused to accept my trailer, said he was full. Directed me 15 miles away to return.Jimmie R.
Le client n'a pas laissé de commentaire.DENNIS J.
check in and check out were awesomeKevin M.
I do not often need a truck rental, but when I do, I always go to this location! There is a big piece of the population that needs to move ir do projects over the weekend, the hours at this location make it easy to rent and drop off over the weekends and they are always friends and willing to help!Lori G.
Truck issue - on this unit - every time you started the vehicle - the radio would play at highest volume. Other than that - service was excellent by the entire crew at this loacation.Jeffrey C.
Our pick up location was moved farther away, so I was charged more mileage than I had arranged for at reservation. How has UHaul not been sued for this? It's the second time it has happened to me. The appliance dolly wheels were damaged, leaving black streaks on my stairs that I will now have to pay to have professionally cleaned. Another terrible UHaul experience.Dennis C.
The employees act like they always mad like they do not want to be thereSHALEASE F.
Le client n'a pas laissé de commentaire.Ray H. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Joseph V.
I have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.Levonia N. | Expérience générale
Le service à la clientèle était génial. Truck was clean and ready to go. Returning was fast and easy. I have used this location several times with good results.Robert B.
Le client n'a pas laissé de commentaire.David B.
Uhaul is awesomeTimothy M.
Le client n'a pas laissé de commentaire.Lowell I.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.MICHAEL L M.
Le client n'a pas laissé de commentaire.Samuel K.
The check out after hours was a bit confusing, even with my iPhone and changing to allow the sharing of locations I couldn't do. Thankfully my bf had an Android so it worked on there no problem!Jillian W.
Le client n'a pas laissé de commentaire.Brent B.
The location and staff were fantastic during operating hours. But due to zero communication given as to what was needed before returning the key, I began the return process AFTER I took some pictures of the truck, and returned the key, and ended up stuck at the location for over an hour due to the customer service line disconnecting my calls twice, and the live chat option timing me out despite me being active on the web page. Then I was issued a 15 $certificate as if I'm ever going to actually use Uhaul again, and not just switch to Budget since they have similar rates and I've never had such issues with their service, including once during a holiday.Regina M.
Follow every single lead. Pay attention to what others are not doing. Pick up when other people fail to accomplish the mission at hand. Use your head and the rest will follow. Stay color blind and do not be so shallow.Youtube P.
Le client n'a pas laissé de commentaire.ERIC T.
Le client n'a pas laissé de commentaire.Crystal P.
Le client n'a pas laissé de commentaire.Jason D.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Rhonda M.
Trailer was clean and in good order. pick-up was fast.JOSEPH E S.
Computer problems caused a longer wait than expected but other than that they were very helpful.Jody L.
Le client n'a pas laissé de commentaire.Amy Z.
Le client n'a pas laissé de commentaire.Rodney H.
Both at check out and check in the staff was friendly, prompt and efficient.CHAD A.
I was given verbal directions about where the truck was located on the property, versus shown directly which truck I was supposed to take.Richelle R.
Le client n'a pas laissé de commentaire.Paige P.
Le client n'a pas laissé de commentaire.Marco S.
Le client n'a pas laissé de commentaire.Allen F.
Service here is great but the condition of the 6 by 12 cargo trailer was poor. Very hard to open the back door and slide it up. Also, holes in ceiling allowed water on our cargo little bit. Also tied a ratchet strap to one of the clips and due to corrosion it pulled the clip out of the corner. This trailer has not been well-maintained so I reported these things to the attendant who detached it for us.DANIEL S.
Customer service. I struggled a lot finding an auto transport trailer. I began my quest online at your webpage. Tried to book one online and it didn't work, then I call. Whole other deal there with the exact pulling capacity of F250 and whatever anyways, none available after that had deal, so not until I had gone through the whole process was I told there weren't any available at all around Colombus, NE or Omaha, NE in the next two days (Sunday, Monday). I stop by UHaul in the evening as I'm in the neighborhood. And what do I find? Yes, an auto transport trailer. Store had just closed 20 minutes prior. I go in the morning at 10am to attempt to rent it and I have some luck. It had not been checked in the shift before and I reserve it. I had to drive to Colombus to get the vehicle I was pulling with and it just so happens the UHaul there is on the same block as aunt's restaurant. There's two auto transport trailers there. I had to drop off the auto transport trailer at this same location and they had not been moved at all. So why were these auto transport trailers not showing up online? Had they not been checked in either? I used the trailer to save some money on the towing of broken down car. It was inconvenient to have to go through this whole spiel.Gustavo C.
Le client n'a pas laissé de commentaire.DEBORAH K C.
Le client n'a pas laissé de commentaire.Randall M.
Le client n'a pas laissé de commentaire.Rick L.
Le client n'a pas laissé de commentaire.Betty B.
I was in and out in less than 10 minutes, went very smooth.Kevin J.
Le client n'a pas laissé de commentaire.AMBER S.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Michael Z.
Le client n'a pas laissé de commentaire.JOHN B.
No one available to help us resolve this issue. And we called after turning it in and explained in great detail what happened and that we have pictures and the employees in Kansas do as well. No one has gotten back to us YET!LANCE E.
We were disappointed that the bed of the pickup was full of snow and my 75 year old husband have to shovel it out before he could use the trDiana A.
Le client n'a pas laissé de commentaire.ELIZABETH B.
They were helpful and understanding, great service. Overpriced but so aren't other things.Jessica W.
Very helpful crewTHOMAS K.
I was charged for 8 gallons of fuel when I only went 17 miles with the vehicle and I put gas in it before bringing it back! Then I was also charged twice for the insurance and the dolly for the few hours I had the truck!Justin P.
The check engine light came on in the middle of our move. We were in a terrible snow storm where we got stuck and couldn't get more gas. I was still charged the full amount. I will never use this location again for their unreliable trucks and terrible customer service.DANA M J.
Le client n'a pas laissé de commentaire.Hrushikesh D.
Their drop-off service is excellent. It's very clear and concise as to where to go and they come right out and check in.Grant M.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Bryan F.
Le client n'a pas laissé de commentaire.Hrushikesh Rajku D.
I arrived just as the location was closing to return my truck and trailer. The staff person who helped me was friendly, and processed the return which saved me a lot of extra charges! Great service!PETER F.
When renting out the pick up please make sure the truck bed doesn't have snow in it. Otherwise the customer service was amazingANASTACIA P.
Le client n'a pas laissé de commentaire.jamerio m. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne L.
Le client n'a pas laissé de commentaire.MAXWELL T.
i was charged 23,38 for an equipment fee even though i returned the uhaul cleaned.Steffen H.
I have already called and spoken to the GM. Your staff needs a refresher on corporate policies and customer service. He (GM) was kind enough to let me know he is refunding me the 15 late fee that was incurred in November on my account because the notice of late payment was mailed to my old address. He also listened to my concerns and reassured me he would work to communicate his expectations to his employees. I rented a pick up truck from Enterprise to collect my items. I do not plan on using Uhaul in any capacity moving forward. Which is unfortunate considering Uhaul was my preferred brand and I recommended them to everyone I knew. That all ended thanks to the poor customer service at this location. I sold my house in April and had to move 4 separate times for work. Moving forward I'll keep using 2 men in a truck / black belt movers / penske /enterprise. I'll also be renting from Dino's or Armor Storage as I have done in the past. They have provided me much better customer service, rental rates, security etc. Thank you for seeking my feedback. Have a blessed day.Amanda F. | Expérience générale
We received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.Barb F. | Premières impressions
I must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . DaveDavid S. | Premières impressions
My second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.Patrick M. | Expérience générale
The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.Roger G. | Premières impressions
After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on MondayJack S. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen C. | Expérience générale
Le client n'a pas laissé de commentaire.Elvis C. | Expérience générale
Le client n'a pas laissé de commentaire.Agnes R. | Expérience générale
The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.PATRICK M. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA M. | Expérience générale
Great Staff!Angela F. | Expérience générale
Le client n'a pas laissé de commentaire.Tyler W. | Expérience générale
I appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.amber w. | Expérience générale
Le client n'a pas laissé de commentaire.Angela F. | Premières impressions
Le client n'a pas laissé de commentaire.Brad P. | Expérience générale
Staff was super friendly and the place was always really clean.Janet S. | Expérience générale
Le client n'a pas laissé de commentaire.Zach Q. | Expérience générale
I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!dawn f. | Premières impressions
Le client n'a pas laissé de commentaire.Kelley H. | Expérience générale
Good serviceMilton L. | Expérience générale
The representative and process were excellent.John S. | Premières impressions
I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge meVirginia B. | Premières impressions
Excellent customer serviceAnthony S. | Expérience générale
Very friendly and helpful staff. Storage facilities exceeded my expectations.Anthony S. | Premières impressions
Our experience was great. The staff were so helpful and answered all of our questions.Natalie M. | Premières impressions
.Manuel M. | Expérience générale
John & the other associate was very helpful.Diana W. | Premières impressions
Staff is always helpful and professional. Great Service Team!Shelly H. | Premières impressions
One of the Best U-Haul Locations I have worked with.Shelly H. | Expérience générale
Great and quick service! With no wasted time.rishab R. | Premières impressions
I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...Corey H. | Expérience générale
Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.JASON S. | Expérience générale
was very busy---long wait to be served.Domingo Antonio D. | Premières impressions
Staff friendly able to have contact even though I was 1300 miles awayErika G. | Expérience générale
Very nice people nice locationCrescentia P. | Premières impressions
Good people.Joyce B. | Expérience générale
Nice experienceTammi A. | Expérience générale
The facility and staff were very friendly and accommodating.Alexander S. | Premières impressions
Very nice staff to work with and VERY CLEAN facility.Peggy H. | Expérience générale
We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!RAYMOND C. | Premières impressions
Great facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.mark y. | Expérience générale
Excellent service à la clientèle.Samuel H. | Expérience générale
Always helpful and professional when working with this location. Resolves issues promptly and with patience.Samuel H. | Premières impressions
Clean space.Kokousse W. | Premières impressions
I was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!becky b. | Expérience générale
The last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!Alyssa S. | Expérience générale
Fantastic job.mack b. | Premières impressions
The staff was great and the service was excellent.Donna T. | Expérience générale
Clean, cheap and secure.teteyi t. | Expérience générale
Best customer service ever!Donna T. | Premières impressions
The secured area was the best part of renting there.Jay f. | Expérience générale
:) Had a great experience renting storage from Uhaul. Employees are very helpfulMichelle M. | Expérience générale
Very polite, helpful, and kind. Really felt cared about. Great customer service and attitude.Peggy H. | Premières impressions
Great staff. Great customer service. Would recommend services.Keturah C. | Expérience générale
Best staff everAlica H. | Expérience générale
Everyone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.Xiomara L A. | Premières impressions
The customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.Alica H. | Premières impressions
NaMary R. | Expérience générale
Very clean facility and friendly and courteous staff.Chris H. | Expérience générale
Great staffMarckell g. | Expérience générale
Got two free units for 30 days with the promotion! This is a huge stress relief when you're moving!Jamie S. | Premières impressions
I had no problems at this facility and was treated kindly!sarah c. | Expérience générale
Only challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.Samuel H. | Expérience générale
Excellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.johnathan l. | Expérience générale
Unfriendly customer serviceAmien n. | Expérience générale
Friendly, efficient, excellent equipment and excellent storage facility. This store has great management.Roger W. | Réservation
ThanksMarla R. | Expérience générale
The people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.Sherri G. | Réservation
Always great service and friendly staff. No complaints!Samuel H. | Réservation
Have had exceptional service at this location. All staff are friendly and great to work with.Samuel H. | Expérience générale
The 800 number made mistakes on my phone number which I repeatedly corrected verbally and online. The same with other messages. Like putting me on ealert. I called to check my balance prior but...Fran I. | Expérience générale
Very helpful getting us set up with our storage unit. Clean and secure facility.David C. | Réservation
Amazingly clean, quiet and secure facility. We are very pleased. Merci.John J. | Expérience générale
Everyone was very friendly and kind during my time at U-Haul ! Thanks Ed HaysED H. | Expérience générale
Because of some extra storage needs related to my business, I used rental units at your facility for seven years running and never had a bad experience. Thanks for your professionalism.BRUCE M. | Expérience générale
Staff has a friendly tone when speaking with you. Truly appreciated.Facility appears secure however things were taken from my unit, my lock was changed and this was never resolved. No recommendations!TYNNETTA R. | Expérience générale
Thx 4 everythingYOLANDA H. | Expérience générale
Awesome staff and service.Samuel H. | Expérience générale
Great staff and serviceSamuel H. | Réservation
AucunDrew Q. | Expérience générale
..John R. | Expérience générale
When I went to remove my contents that were stored they were covered with a layer of grit. I had to clean it myself before I could have it moved.Roger S. | Expérience générale
They were always nice and pleasant. Would definitely recommend them, and use them again when need beMary E. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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We have the largest selection in the industry!