Customer Reviews for U-Haul Moving & Storage at L St

6 573 évaluations

8616 L St   Omaha, NE 68127
(N Industrial Rd)

(402) 592-2230

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(402) 592-2230

8616 L St
Omaha, NE 68127
(N Industrial Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I was disappointed in the truck I got. I have been lucky each time prior to get a newer model that handled easier. And once again I should have rented a bigger unit!!

Arlene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tod O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE F. 
Évaluation :
4

Dolly that was left in u-haul, but only useable if taken out of zip-ties/paying extra took up space in trailer that would have otherwise been useful for putting more items into trailer.

ADAM C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erich R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B. 
Évaluation :
5

The cabin was filthy. We took an hour to clean it so that we didn't have to sit in filth for the drive. Disappointing.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

I had not choice, but to pay in advance for the service. When I arrived, it was confirmed to me that my previous hitch from U-Haul was covered under the warranty and that the new hitch cost would be refunded to me. They provided no paperwork, just verbal assurance that I would receive a refund. I have never received a refund. Please stick by your warranty.

Katie D. 
Évaluation :
5

Love the access card and double swipe. Feels secured plus you are able to double lock you storage

gordan d.  |  Premières impressions 
Évaluation :
5

The guy's that help was the best worker when I took the truck back the guy's was cool and awsome they help me alot too they did a wonderful job helping me and other's people

ricardo l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

I am so appreciative of their help and fun.

Rena K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen U. 
Évaluation :
3

Office is very near impossible to reach out to by phone.

Bruce M.  |  Expérience générale 
Évaluation :
5

GREAT HELP FROM PARKER. A very friendly employee. One of your best. Thank him for me.

gary K. 
Évaluation :
5

Nothing. The guy that check me out was really great and helpful. Appreciate the good service.

CARL ALLEN H. 
Évaluation :
3

Everything went smoothly.

JOSEPH D. 
Évaluation :
5

The location was very helpful. They cleaned the back end of the 26-foot Uhaul I rented in Iowa. They also tried to fix the issues with the truck but did not have any luck.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deshjon W. 
Évaluation :
5

They did a great job following-up with me when I was running later for my pick-up.

Christopher N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor B. 
Évaluation :
5

Great customer service there.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA D. 
Évaluation :
5

I went to throw some trash I cleaned up from the truck and, when I walked back, check-in was already done. Super!

DAVID N. 
Évaluation :
5

It would help to have a list of identity documents in advance of arrival on site for a 24/7 mobile rental.

KURT H. 
Évaluation :
5

As above.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dobuol k.  |  Expérience générale 
Évaluation :
1

Cab had 2 sets of other people's rental receipts and candy wrappers. Box had large dust bunny's and clumps of hair on floor. Only Drove 30 miles and put 6 gallons of fuel in at the Quick Trip ( on 84th st) 3 blocks away from dropping the unit back off for turn in to get the fuel guage was back up to the 'half full' mark as the drop off instructions specified and got charged 19 more dollars for 4 gallons they "had" to put in, or that's what the email receipt they sent me said.- The pictures on my phone say different. Staff seemed under trained and bored while whispering or mumbling to customers. No one met me out side for drop off as the posted signs imply -stating to stay with the vehicle, but 3 employees where sitting on their ass inside (2pm on Thursday sep 30th). -Steve Hansen, Omaha

Steven H. 
Évaluation :
3

when I went to pick it up it wasn't ready.

JERRY S. 
Évaluation :
5

Nothing. Parker was excellent. Extremely helpful and easy to work with.

TODD S. 
Évaluation :
5

Thank you so Much for providing such an excellent service.

Syed Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnnie R. 
Évaluation :
5

Staff was great and manager was excellent! There was an issue with the reservation and the vehicle wasn't in good working order but management responded well!

ROBIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
4

The staff was friendly and efficient

Sherry B.  |  Premières impressions 
Évaluation :
5

Box smell like gas BADLY..gave people headaches

Kevin M. 
Évaluation :
5

Very helpful person on site thanks!

dominic V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy L. 
Évaluation :
5

Staff was always friendly and helpful!

Kathy R.  |  Expérience générale 
Évaluation :
5

Just had some trouble at the website when ordering. I was told to redo my order but that turned out to be unnecessary as the first try actually went thru fine.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

I personally like the way U Haul conducts all issues........yes, would recommend.

LesLorena O.  |  Premières impressions 
Évaluation :
2

Similar to other reviewers I found the customer service to be below average. The first order for a hitch and installation was seemingly lost. I learned of this on my own by double checking. Date of install was met with “oh didn't someone contact you that the part is not in?” They then found the part. Then card transaction was confused. I hope the product is good but would not recommend this location.

sue B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C.  |  Premières impressions 
Évaluation :
5

Our entire U-Haul experience was AWESOME!

BRIAN F. 
Évaluation :
5

The truck was clean and maintained; however, air conditioning would have been nice.

Lori P. 
Évaluation :
3

i just dont understand why rye truck had a quarter tank of gas but on the contract they put it at 1/3 of a tank. i drove 50 miles put in 15 dollars of gas (over 4 gallons) and i still got charge 6 for gas? plus the mileage. the gauge in the spot i took it at, just wonder how much a company can make if thet do this to every rental? samething happened to my wife at a uhaul in anther state? may have to look for a more honest company to rent from?

Thomas U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN H. 
Évaluation :
5

Had an issue with the online reservation and was not able to do no contact pickup. Employees were very helpful and pleasant.

ZACHARY V. 
Évaluation :
5

Quick drop off

Martin K. 
Évaluation :
5

Make sure engine is serviced before renting out. Engine light was on entire time. Tech at the location said it probably needed oil, but sent me out anyway. There wasn't anything to secure dolly to while in motion.

LORIE T. 
Évaluation :
3

When I brought the trailer back the man did not check it in or anything which I was thinking was weird. Next day was getting multiple calls to return the trailer even though it was returned a few hours after renting it. Was a pin to make a few calls to get it situated.

JESSE S. 
Évaluation :
1

I am waiting on why I was charged 160 for the utility cart when I returned it

SUSAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily R.  |  Expérience générale 
Évaluation :
5

I rented a trailer that was too small. Called and told to come by for a larger one. Exchanged trailers. No hassle. Great service!

David G. 
Évaluation :
5

The location is pretty large so I would recommend you have a system to let the counter person know there are customer waiting for pickup if they are in another area of the location.

William R. 
Évaluation :
2

I was very dissatisfied with the storage units that were scheduled for me when I got to the location. The units they want to put me in were not even accessible to get furniture to. This is why I hate doing all this online.

duane l.  |  Premières impressions 
Évaluation :
2

The storage units they wanted to put me in were unacceptable. The last thing you need is problems when you get to your final destination. Not a big fan of online nonpersonal scheduling and ordering.

Duane L. 
Évaluation :
5

I am glad for the service I received, it was easy to access and the agent was knowledgeable. Great job

Gatwal M. 
Évaluation :
5

Great place all around, very helpful employees who go above and beyond for the customers. Thank you team!

Brooke A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA O. 
Évaluation :
5

Always the up most exceptional service from the uhaul team on 84rh in omaha nebraska.

BROOKE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Friendly staff. Clean equipment and great location

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA F. 
Évaluation :
4

Very friendly and effective staff

Liam E. 
Évaluation :
2

Packed the truck the night before and it rained that night. Roof leaked onto my inventory. Not worth it.

BRIANNA P. 
Évaluation :
2

A employee from this location called us to see when we were going to return the trailer. We had run into unexpected traffic due to a serious accident which delayed us several hours. The employee was extremely rude to us over the phone and hung up on us when we told him we likely wouldn't make it in before closing. Our overall experience with UHaul from start to finish was terrible.

ERIC T. 
Évaluation :
5

It went well. Thank you

LESLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne M. 
Évaluation :
1

I drove 32 miles. I put in 3 gallons of gas at the gas station right next door to match the level it was at when I left. I was still charged for 2 gallons of gas when I returned that truck. Either these trucks are getting 6 miles a gallon or you are trying to nickel and dime your customers and hope they don't notice. This is a terrible business practice just for Uhaul to make an extra 9 $. I have used Uhaul multiple times, but you have lost a customer going forward because you wanted an extra 9 $. Don't be shady to future customers.

BRENT M. 
Évaluation :
1

website did not say i would need a deposit to rent the trailer even with me putting my card in, and website told me total due at pickup, still have not got my deposit back and its been couple days, bank has no pending transactions or anyhting so its on your end, not cool with that. you stole money from me with no proof of even needing a deposit, your company stole from me will be looking more into this and possible legal actions

TREVOR E. 
Évaluation :
1

We drove 3 blocks to my son apartment loaded it went to leave apartment complex and didn't get out of parking lot oil light came on no oil in truck we called for help got none we tried calling place three blocks away for help no one answered phone we had to send someone there to tell them the truck had no oil they had the nerve to ask if we were sure it didn't have oil they sent one quart of oil for truck with the person we sent we had to add extra oil ourselves what a joke someone or everyone didn't do their jobs so we were left in100 degree weather with a fully loaded truck on our own Is that what you call good business

GARY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela N.  |  Premières impressions 
Évaluation :
1

My reservation was canceled twice without me doing so. Ended getting a 6 x 12 trailer. Had a huge problem they gave us to small ball hitch. Had to stop constantly to make sure everything was okay. Was late to getting to meet movers because of that and cost me and extra 150 $for waiting time.

Colleen G. 
Évaluation :
5

Continue to emphasis a sense of belonging for being a U Haul customer

Jerry M. 
Évaluation :
5

Nothing. Everything worked great.

wendy G. 
Évaluation :
3

The truck was 4 quarts low on oil when I left the building, and had very low fuel

MICHAEL D. 
Évaluation :
4

The staff was very nice, helpful, and efficient. I've used this location several times and it's always a good experience.

BAILEY R. 
Évaluation :
5

Awesome

MATHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
2

On line reservation wasn't found was ordered 2 days in advance, trailer not there when I went to pick it up. Had to rent a bigger more expensive trailer.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H. 
Évaluation :
5

Surprisingly easy to return the trailer.

Steven T. 
Évaluation :
5

There was a huge line so the lady came and visited with us as soon as she could and let us go promptly.

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN H. 
Évaluation :
1

I reserved a 15ft truck for 9am to pickup. The truck was not there at 9pm, I waited an hour until uhaul told me I had to go pick it up at a different location. This delayed my trip and cost me more to pay my hourly movers. The truck itself was fine outside of the terrible gas mileage. Overall awful experience.

Evan K. 
Évaluation :
3

I had issues with the mobile pick-up option and it close to 15 minutes to get my truck checked. Then I was expected to have the truck turned in on time even though I wasn't able to get the truck out of the lot despite me being early for the pickup time. Not sure what the good things about the mobile pickup are if you have to go into the store anyway to get the keys.

Logan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOUSAM B. 
Évaluation :
5

I suppose to have a truck at the 90 and Maple location. I showed up and they didn't have one. They called this location and got one for me. They were great!

Elizabeth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE S. 
Évaluation :
2

This company site charged premium prices. For an unsecured storage room. Nice new fancy gate that only secured one side of the parking lot. I was provided a fob for this gate but turned it in three times because it didnt work. Found out final week of my lease no one had bothered to enter all of the correct numbers. No cameras, securing the property of the people utilizing your service. Anyone can walk in at all hours of night. I will not use this site again!

JASON G.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vickie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kassandra A.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BILLIE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa S.  |  Premières impressions 
Évaluation :
1

I rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.

Stephanie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille B.  |  Premières impressions 
Évaluation :
5

Staff was very nice and accommodating!

Petra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

melvin g.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooklynne K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray H.  |  Expérience générale 
Évaluation :
3

I have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.

Levonia N.  |  Expérience générale 
Évaluation :
2

We received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.

Barb F.  |  Premières impressions 
Évaluation :
3

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

Roger G.  |  Premières impressions 
Évaluation :
5

I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!

dawn f.  |  Premières impressions 
Évaluation :
5

John & the other associate was very helpful.

Diana W.  |  Premières impressions 
Évaluation :
5

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

RAYMOND C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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