Le client n'a pas laissé de commentaire.jeffrey N.
Customer Reviews for U-Haul Moving & Storage at L St
Pour nous contacter
Omaha, NE 68127
(N Industrial Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.VINEET AMBADAS J.
Le client n'a pas laissé de commentaire.Frank P.
Le client n'a pas laissé de commentaire.ERICA N.
Le client n'a pas laissé de commentaire.Joel R.
Le client n'a pas laissé de commentaire.Fleetmark S.
Le client n'a pas laissé de commentaire.CHARLES K.
I wanted to know the height of a 15 foot truck - the lady went out in the 100 degree heat and measured the height of a truck - she didn;t have to do that but I really appreciated itJohn S.
Excellent service and works well with customer needsKEVIN G.
The location was closed the day I dropped off, yet somehow I still get dinged for a whole day when I was only two hours late? Come on, Uhaul.John L.
Everything was really good.ROBERT H.
Le client n'a pas laissé de commentaire.Dylan L.
Le client n'a pas laissé de commentaire.Kevin M.
Le client n'a pas laissé de commentaire.Gabriel L.
Le client n'a pas laissé de commentaire.Victor A.
Le client n'a pas laissé de commentaire.Shannon S.
Le client n'a pas laissé de commentaire.Zhihong Y.
1st of all when I called and reserved the u-haul nobody said anything about a mileage fee I show up to pay for it and it cost me 80 $more than the price given on the phone thats bullshit never again will I rent from youJack S.
I rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.Stephanie G. | Premières impressions
Le client n'a pas laissé de commentaire.Kristine R.
Vehicle had very poor suspension. Would have likely damaged household goods unless very securely tied down.PETER STEVEN G.
Made moving easyTeresa K.
Le client n'a pas laissé de commentaire.ARTEMIS P.
Le client n'a pas laissé de commentaire.Michael W.
Truck was old and not in good condition. Brakes were spongy, truck was very loud and was very dirty inside and out.Robert L.
The attendant that I had did not hook up the brake chain to the brakes for the trailer. I traveled halfway across the US not knowing I was in a death trap if I had the hitch break. The person that was at the drop off location said this was a major issue as it was one of the first rules for hooking up the trailer. I had no idea about this and it should be U-hauls obligation to make sure I'm hooked up right.JARRED B.
Jasmine has great people skills.SHAWN B.
Le client n'a pas laissé de commentaire.Lucille B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B.
Staff was very nice and accommodating!Petra K. | Premières impressions
Le client n'a pas laissé de commentaire.JEREMY R.
Le client n'a pas laissé de commentaire.PETRA K.
The cab of the truck was a bit dirty. When you call this location they never seem to answer. I hung up after 5 minutes of waiting for someone to answerNancy M.
Le client n'a pas laissé de commentaire.Marisa T.
Le client n'a pas laissé de commentaire.PATRICIA S.
Was charged 300 $for 1 day rental and had to go back to the location twice because the first time I went there I was told they did not have my equipment that I reserved so went to a different location and that location called this location and they all of a sudden had my equipmentTimothy B.
Le client n'a pas laissé de commentaire.Alan K.
Le client n'a pas laissé de commentaire.WENDELL S.
Le client n'a pas laissé de commentaire.JENNIFER L C.
Le client n'a pas laissé de commentaire.Christian O. | Premières impressions
Your team performed perfectly. Simple check in and no hassle return.GENE A H.
Le client n'a pas laissé de commentaire.Michael W.
Horrible experience, I will not use again!ROBERT W.
Le client n'a pas laissé de commentaire.Clint R.
Le client n'a pas laissé de commentaire.melvin g. | Premières impressions
Le client n'a pas laissé de commentaire.FREDERICK L.
Le client n'a pas laissé de commentaire.Wendy H.
Worked great for my move. Thanks.Hamid S.
Way understaffed location, with a low to no sense of urgency in helping customers. Retuned truck around 3 pm and not one employee was around. The parking lot, rental desk, and garage were completely empty.Karl R.
The check-in process takes too long. If all the information is captured when booking the reservation it should not take this long. Computer system seemed to be part of that problem.Kevin B.
Left parking lamp fell out during traveling and reported to attendant. Needs repaired before next rental.Ronald W.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Marc P.
Very pleasant experience and vehicle was great! Thank You.JERRY E.
Le client n'a pas laissé de commentaire.Mary B.
The associate that helped me, Chris, was excellent. Very friendly and helpful . Made the rental pick up and return process very easy. Would use your location again for that reason.DOMINICK M.
Le client n'a pas laissé de commentaire.BRIAN B.
Great serviceJASON C.
Le client n'a pas laissé de commentaire.Kyle B.
They did a great job!Randall S.
Le client n'a pas laissé de commentaire.Raymond S.
Le client n'a pas laissé de commentaire.Theodore S.
Flawless from pickup to return.Cory R.
#1) I attempted to change my reservation date via a phone call to the local office. My phone call was forwarded to a call center where I waited 20 minutes for a response. I was told that my pickup location and date would be confirmed with a phone call back to my cell the next day. No call was ever placed. #2) When I returned the trailer 20 minutes after closing, the area designated for returns was full with other equipment. Therefore I returned the trailer to the exact location on the lot I picked it up. The local team did not contact me the next morning or do an inventory check. Instead, I received a bill 4 days later with additional charges of 200 $. #3). I attempted to get this resolved with a phone call to the location. Once again I was forwarded to a call center with another 20+ minute wait time. They could not help me. #4). So I had to drive back to the location and request a refund for the dates I didn't use the trailer. The manager said I did nothing wrong and reimbursed me for the extra days. I was extremely frustrated to waste hours of my time trying to get things right. My biggest frustration was the inability to talk on the phone with someone at the Omaha U-Haul location. Every time I arrived in person there were multiple people standing around. There was no reason for the calls to be forwarded.PAUL DAVID H.
People helping check in & out were very helpful and knowledgeable!PAULA M.
Le client n'a pas laissé de commentaire.Mercedes M.
It would have been better if the vehicle was brought around to the front instead of having to walk around back and get the vehicle myself.TAMMI K.
Book reservation online for 5x8 trailer, got there no 5x8 trailer available. This was the second time in 3 days that I tried to reserve 5x8 trailer and they didn't have it. When booking it says uhaul pay you 50,00 $ if the they don't keep your reservation. Told the attendant you know we me 50,00 $ because reservation was not correct. He just ignored it.Thomas U.
Le client n'a pas laissé de commentaire.IRENE H.
Excellent service à la clientèle. Worth the drive to this location.ADRIAN A.
Communication could be improved. Very difficult to find someone on the phone to discuss issues.Ryanne M.
Le client n'a pas laissé de commentaire.JOSE P.
Le client n'a pas laissé de commentaire.Joel E.
Le client n'a pas laissé de commentaire.TRAVIS S.
Le client n'a pas laissé de commentaire.Lenee P.
Dusty and dirty interior. It was very clear that it wasn't disinfected between customers. The tire pressure was dangerously low on all four tires of the vehicle they gave me. l had to go back in and wait in line a second time for them to put air in the tires so I could leave safely. They also recorded the wrong mileage for the vehicle so I had to have them fix that as well before I left. When I originally arrived I was the only customer there, so this should have been a quick transaction to get me on the road... but it ended up taking 2 hours from the time I arrived until the time I got to leave with my uhaul, which was completely unnecessary and happened solely because they were cutting corners and I had to wait for them to redo things correctly.Kayla H.
Going inside is far easier and quicker than mobile check out, especially considering all the pictures. I was very pleased renting a pickup, I'm not a truck person and this makes it possible not to be with a reasonable option when I need to be.Joseph D.
Le client n'a pas laissé de commentaire.Olubukunola B.
Le client n'a pas laissé de commentaire.Allen F.
Not much. This location has things figured out.Michael M.
Upon entering the vehicle, there was a low oil light on. Other than that it was a great experience. Merci.Derrick B.
Le client n'a pas laissé de commentaire.Lori L.
Le client n'a pas laissé de commentaire.Richard P.
Website needs to be updated to make it easier to extend a rental. I wish there was an icon or link in the main menu that plainly says â€œModify / extend existing rental agreementâ€. Customer service phone helped me adjust my contract but I waited 25 minutes waiting for a live person. Phone recording could give better directions on how to modify the contract. My time and employees time was wasted on a simple fix.William R.
Le client n'a pas laissé de commentaire.Troy U.
Le client n'a pas laissé de commentaire.Brooklynne K. | Online Move In
Le client n'a pas laissé de commentaire.Mindy F.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Troy S.
Everything was smooth for this transaction. I would recommend them to friends in the future.JEANNE H.
Le client n'a pas laissé de commentaire.Lisa D.
I have dealt with location for over 2 years and they always make everything easy and are extremely helpful and polite.TINA K.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.NICHOLS S.
Le client n'a pas laissé de commentaire.Matt S.
Le client n'a pas laissé de commentaire.Jamie N.
Still have not received any kind of itemized bill from the location which does not make me happyMARK J.
Le client n'a pas laissé de commentaire.Lori G.
Le client n'a pas laissé de commentaire.Shari S.
Very little wait at my appointment time. Staff was very polite and efficient. Un service à la clientèle de qualité. Picked up trailer for local use in about 15 mins, dropped off in about 5 mins. No complaints.JOHN B.
Le client n'a pas laissé de commentaire.Donald B.
When you return the truck they do not let you wait and talk to them I brought the truck back a day early and they still charged me 119,04 I want to look why I have done lot of business with them thats crazyHilary A.
Had difficulty returning after hours with return link so tried a second cell phone and was successful. Called 800 #before trying 2nd cell phone and it was never answered after 15 minutes so hung up.Dennis C.
Le client n'a pas laissé de commentaire.Diana W.
The check in process was smooth with social distancing, masking (although the employees were pretty loose about covering their noses) and the computer services working properly. Once I got to the counter the entire process took about 5 minutes. The 15' truck was filthy on the outside and I took pictures. The truck was 13 years old with about 125k miles on , but they had been hard miles. It ran a little rough. However the loading ramp still worked well, and I was able to make my storage locker to storage locker move in one trip. The truck handled the miles fairly smoothly. Checkout was simple by driving back to the store and having the truck inspected. I was done there in 5 minutes as well. The total expense was less than I expected.Michael H.
Le client n'a pas laissé de commentaire.Carter P.
Le client n'a pas laissé de commentaire.Ray H. | Expérience générale
I have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.Levonia N. | Expérience générale
Le client n'a pas laissé de commentaire.jamerio m. | Expérience générale
I have already called and spoken to the GM. Your staff needs a refresher on corporate policies and customer service. He (GM) was kind enough to let me know he is refunding me the 15 late fee that was incurred in November on my account because the notice of late payment was mailed to my old address. He also listened to my concerns and reassured me he would work to communicate his expectations to his employees. I rented a pick up truck from Enterprise to collect my items. I do not plan on using Uhaul in any capacity moving forward. Which is unfortunate considering Uhaul was my preferred brand and I recommended them to everyone I knew. That all ended thanks to the poor customer service at this location. I sold my house in April and had to move 4 separate times for work. Moving forward I'll keep using 2 men in a truck / black belt movers / penske /enterprise. I'll also be renting from Dino's or Armor Storage as I have done in the past. They have provided me much better customer service, rental rates, security etc. Thank you for seeking my feedback. Have a blessed day.Amanda F. | Expérience générale
We received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.Barb F. | Premières impressions
I must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . DaveDavid S. | Premières impressions
My second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.Patrick M. | Expérience générale
The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.Roger G. | Premières impressions
After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on MondayJack S. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen C. | Expérience générale
Le client n'a pas laissé de commentaire.Elvis C. | Expérience générale
Le client n'a pas laissé de commentaire.Agnes R. | Expérience générale
The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.PATRICK M. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA M. | Expérience générale
Great Staff!Angela F. | Expérience générale
Le client n'a pas laissé de commentaire.Tyler W. | Expérience générale
I appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.amber w. | Expérience générale
Le client n'a pas laissé de commentaire.Angela F. | Premières impressions
Le client n'a pas laissé de commentaire.Brad P. | Expérience générale
Staff was super friendly and the place was always really clean.Janet S. | Expérience générale
Le client n'a pas laissé de commentaire.Zach Q. | Expérience générale
I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!dawn f. | Premières impressions
Le client n'a pas laissé de commentaire.Kelley H. | Expérience générale
Good serviceMilton L. | Expérience générale
The representative and process were excellent.John S. | Premières impressions
I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge meVirginia B. | Premières impressions
Excellent customer serviceAnthony S. | Expérience générale
Very friendly and helpful staff. Storage facilities exceeded my expectations.Anthony S. | Premières impressions
Our experience was great. The staff were so helpful and answered all of our questions.Natalie M. | Premières impressions
.Manuel M. | Expérience générale
John & the other associate was very helpful.Diana W. | Premières impressions
Staff is always helpful and professional. Great Service Team!Shelly H. | Premières impressions
One of the Best U-Haul Locations I have worked with.Shelly H. | Expérience générale
Great and quick service! With no wasted time.rishab R. | Premières impressions
I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...Corey H. | Expérience générale
Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.JASON S. | Expérience générale
was very busy---long wait to be served.Domingo Antonio D. | Premières impressions
Staff friendly able to have contact even though I was 1300 miles awayErika G. | Expérience générale
Very nice people nice locationCrescentia P. | Premières impressions
Good people.Joyce B. | Expérience générale
Nice experienceTammi A. | Expérience générale
The facility and staff were very friendly and accommodating.Alexander S. | Premières impressions
Very nice staff to work with and VERY CLEAN facility.Peggy H. | Expérience générale
We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!RAYMOND C. | Premières impressions
Great facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.mark y. | Expérience générale
Excellent service à la clientèle.Samuel H. | Expérience générale
Always helpful and professional when working with this location. Resolves issues promptly and with patience.Samuel H. | Premières impressions
Clean space.Kokousse W. | Premières impressions
I was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!becky b. | Expérience générale
The last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!Alyssa S. | Expérience générale
Fantastic job.mack b. | Premières impressions
The staff was great and the service was excellent.Donna T. | Expérience générale
Clean, cheap and secure.teteyi t. | Expérience générale
Best customer service ever!Donna T. | Premières impressions
The secured area was the best part of renting there.Jay f. | Expérience générale
:) Had a great experience renting storage from Uhaul. Employees are very helpfulMichelle M. | Expérience générale
Very polite, helpful, and kind. Really felt cared about. Great customer service and attitude.Peggy H. | Premières impressions
Great staff. Great customer service. Would recommend services.Keturah C. | Expérience générale
Best staff everAlica H. | Expérience générale
Everyone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.Xiomara L A. | Premières impressions
The customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.Alica H. | Premières impressions
NaMary R. | Expérience générale
Very clean facility and friendly and courteous staff.Chris H. | Expérience générale
Great staffMarckell g. | Expérience générale
Got two free units for 30 days with the promotion! This is a huge stress relief when you're moving!Jamie S. | Premières impressions
I had no problems at this facility and was treated kindly!sarah c. | Expérience générale
Only challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.Samuel H. | Expérience générale
Excellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.johnathan l. | Expérience générale
Unfriendly customer serviceAmien n. | Expérience générale
Friendly, efficient, excellent equipment and excellent storage facility. This store has great management.Roger W. | Réservation
ThanksMarla R. | Expérience générale
The people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.Sherri G. | Réservation
Always great service and friendly staff. No complaints!Samuel H. | Réservation
Have had exceptional service at this location. All staff are friendly and great to work with.Samuel H. | Expérience générale
Very helpful getting us set up with our storage unit. Clean and secure facility.David C. | Réservation
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