Although we didn’t have the storage long, I was well pleased with the emails reminding me that a payment was due.cathy C. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Lake Ella
Pour nous contacter
Tallahassee, FL 32303
(between Golden Corral and Sonic)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We were moved out on the 5th. My son showed the pictures with the date and time stamp to the staff. Unfortunately the office closed before he got down to it. So he notified them when he returned the uhaul the next morning.joyce W. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth C. | Online Move In
Le client n'a pas laissé de commentaire.aileen p. | Expérience générale
Dominque was friendly but appeared to be having to do some reinforcement training with the gentleman who was working with her. The only thing that I would recommend is that she explain where the elevator is located when necessaryTraci C. | Premières impressions
Mike and Yolonda made my experience with Uhaul excellent, and I would recommend them to friends and family.JAMES MICHAEL N. | Expérience générale
Le client n'a pas laissé de commentaire.Christy H.
Pleasure to work with excellent customer service.MARSHA D. | Expérience générale
Jolanda was helpful and amazing during the move-in in April 2021. Jolanda was no different on move-out Aug 2021. Jolanda and her team were consistent in customer service.Latoya M. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS C. | Expérience générale
Easy and convenient and professional people. Would always use this u haul place.Danielle H. | Online Move In
Le client n'a pas laissé de commentaire.Kara O. | Expérience générale
Le client n'a pas laissé de commentaire.Isaac A. | Expérience générale
Great place. Great staff. Great location. Highly recommend to anyone looking for storage and for all your moving needs. Thank you!!Leslieann M. | Expérience générale
Le client n'a pas laissé de commentaire.Karen L. | Expérience générale
Le client n'a pas laissé de commentaire.Sherri M.
WAY TOO expensive for a small unit like that. I paid for a 10x10 in Orlando for 35 $/monthZachary G. | Expérience générale
Le client n'a pas laissé de commentaire.William T. | Expérience générale
Le client n'a pas laissé de commentaire.Robert N.
Le client n'a pas laissé de commentaire.luisa d. | Expérience générale
Really? Please send me my refundeddie h. | Expérience générale
Le client n'a pas laissé de commentaire.tina d. | Expérience générale
Le client n'a pas laissé de commentaire.lance w. | Expérience générale
Le client n'a pas laissé de commentaire.frederick f. | Premières impressions
I have had one or more storage units on-going at this location since 1997 - I have been well pleased and well served - thank youCANDY L. | Expérience générale
Le client n'a pas laissé de commentaire.phil p. | Premières impressions
I've used a number of storage facilities over the past 40 years....this Uhaul Storage at Lake Ella was by far the best. Great facility, great location, outstanding customer service! Highest recommendation!anthony q. | Expérience générale
Le client n'a pas laissé de commentaire.matthew S. | Expérience générale
The personnel at this location as very friendly and helpful! Quick and kind service!Mackenzie L.
No complaintsJAIME W.
The general manager was really great! We had a spill and she went out of her way to help us clean up and get settled. Great job!Alan S. | Premières impressions
Le client n'a pas laissé de commentaire.EMILY G.
Le client n'a pas laissé de commentaire.Francesca L. | Premières impressions
Le client n'a pas laissé de commentaire.Paige P.
Locked keys in truck cab; no spare at rental location. I was in the Q on hold for 40 minutes to talk with agent o find that out. The directed to another website, then told that my responsibility to get locksmith. No a good experience with Uhaul assistance.RANDY L.
Le client n'a pas laissé de commentaire.CRYSTAL D.
Have price quoted online be actual priceCrystal A.
The elevator was broken, I was told they'd have it fixed quickly, so I didn't go to a nearby facility. It ended up taking 7 hours and cost me my moving crew. My wife and I ended up paying 800 $and having to carry our stuff up by ourselves. Would like an extra free month to compensate us.Jason S. | Premières impressions
Great ServiceSHIELA W.
Worst attitude I've ever experienced from an employee. HORRIBLEMICHELLE S.
Le client n'a pas laissé de commentaire.Ruth M.
Le client n'a pas laissé de commentaire.KAREN M.
The managers and staff are really helpful and wonderful! I always recommend them to family and friends. Could not ask for better service. Merci.AURORA H.
Le client n'a pas laissé de commentaire.Amani V.
Le client n'a pas laissé de commentaire.Christina P. | Expérience générale
Sometimes the phone rang a bit longer than usual but I was treated well and that made up for it.FRANCISCO C.
Fast and easy. Will use again in the future.ROBERT D.
Le client n'a pas laissé de commentaire.kiesha N.
Le client n'a pas laissé de commentaire.TIESHA H.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Tiffany D. | Expérience générale
The staff is excellent. Ms. Yolanda is always very helpful and very professional and knowledgeable.PEARL G. | Premières impressions
Thank you for a wonderful environmentjay l. | Expérience générale
Le client n'a pas laissé de commentaire.Marjenique B. | Expérience générale
Le client n'a pas laissé de commentaire.JARED W.
I understand that there is a vehicle shortage, but the truck had a lot of body damage that was not evident in the pictures that were on the app to accept. I have been using uhaul for over thirty years and never gotten equipment in this condition. The vehicle also smelled like smoke and needed to be washed.JOHN T.
Perfect for what we needed! Highly recommend this site.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.ROBIN B.
Le client n'a pas laissé de commentaire.Angel A. | Online Move In
My Uhaul experience was great!Quantel C.
This was the most efficient and pleasant vehicle rental experience I have ever had. This UHaul location is very well run. They will receive all my business in the future.John R.
Outstanding situation. I was able to get things moved into my house as needed. Very well-run.sheri M. | Expérience générale
Jolanda was so courteous and helpful. The unit I reserved was unavailable, Jolanda came up with a solution. She offered me other options. Jolanda provided great customer service.Latoya M. | Premières impressions
Everything went smoothly. It was a rainy day, so I appreciate it extra. I was in and out with little wait.CRYSTAL B.
The customer service representative did a great job. Kept it simple. Got me in and out of there and on to my job. Would definitely use you all again. â€œYou allâ€ = U haul....in the south.BRIAN W.
Le client n'a pas laissé de commentaire.Jeremy S.
This employee at this location was ready to go and didn't let me check in with them ended up on the phone for an hour trying to change my reservation and the miles on the truck was recorded wrong so I could not do the quick return once I was done ended back on the phone for an hour and half.MIKALAH H.
While the storage units themselves were very clean and well-maintained, the elevator broke almost every time we were attempting to either move items to or from the units. We had professional movers standing around waiting on the elevator to be fixed. We had to postpone our move-out as a result and pay movers again to get the rest of our belongings the next day. The Loomis trucks forced a delay on our move-out as well - with four of them parked in the back, we had to wait until they left to have enough room for our moving trucks to park close enough to the elevator. When asked about the Loomis trucks, neither the Uhaul employees nor the Loomis truck drivers seemed concerned about the fact that the trucks were blocking our access. Location was ideal, cost was reasonable with first month free and units and grounds were well-maintained... except for the elevator.Claude S. | Expérience générale
Le client n'a pas laissé de commentaire.Teresa W.
Le client n'a pas laissé de commentaire.DAPHNE R.
Le client n'a pas laissé de commentaire.Mia S. | Premières impressions
Le client n'a pas laissé de commentaire.EAGER A.
Le client n'a pas laissé de commentaire.Sarah S. | Premières impressions
Le client n'a pas laissé de commentaire.Troy J.
I rented a dolly for moving. I was told the uhaul rental location didn't have a dolly in stock when picking up the truck. This puts you in a bit of an issue when you need a dolly to move. This location didn't care to find one for me. I was without a dolly and it made it really hard to move.Phillip P.
Excellent service à la clientèle.Margaret T.
Le client n'a pas laissé de commentaire.Claud G.
My experience is always great when I deal with Lake Ella location. They are very professional and respectful. They have me in and out Thank y'all!Tanya G.
Thanks for allMadiah M.
Le client n'a pas laissé de commentaire.KURT G.
The young man who handled this transaction was friendly, professional, and kind. Definitely recommend this dealership.robert S.
Le client n'a pas laissé de commentaire.MONICA P.
The dropped gate on the motorcycle trailer needed to be another foot or maybe two longer so it doesn't have such an steep angle when it's laid down.David D.
Nothing..great serviceERICKA W.
Jolanda was extremely helpful and friendly.Grace L. | Premières impressions
Everything worked out fineSAMUEL JAMES K.
Le client n'a pas laissé de commentaire.Tiffany N.
I preordered a furniture dolly and an appliance dolly. Neither were in the truck when I went to pick them up. I had to return to the store to get them, costing mileage and time. The store personnel said that they had the furniture dolly, but do not have any appliance dollys and I would be reimbursed. I was not reimbursed for the dolly, time, or the extra mileage.LORI D.
I was very pleased with the staff and service I received Thank you allHENRY M.
Nice!sheri M. | Premières impressions
Keep up the good work.JOHNNIE G.
This location was amazing! The staff was wonderful. The young man helped me before working hours because my cell phone wouldn't work. When I returned the Uhaul my phone still wouldn't work & the young lady behind the counter was amazing & provided wonderful service. Our experience was overall wonderful & I will be using this establishment anytime I have a moving need.JILL H.
I don’t like your hidden insurance charges!!Sylvester T. | Premières impressions
Fast and easyQuanesha F.
Le client n'a pas laissé de commentaire.MARINA G.
Le client n'a pas laissé de commentaire.Beverly J. | Premières impressions
When dropping it off, someone else had blocked the whole drive with their return. Maybe more indication of where to drop off specific trucks.Richard P.
Le client n'a pas laissé de commentaire.KEIYONA J.
Attend it was very attentive and helpful.DONALD L.
Everything was ðŸ‘ðŸ¾ ðŸ˜ŠQuita C.
Liam did a great job! Very professionally and courteous! Awesome experienceEUGENE R.
Excellent customer serviceSAMBA SIVA PRASA V.
Didn't like the bag of blankets attached to inside of truck. It was taking up space that I could not use and unable to take it down. Other than that good service.James S.
Le client n'a pas laissé de commentaire.ESTHER K.
Professional and courteous staffEVELYN H.
Le client n'a pas laissé de commentaire.Thomas C.
We were moving stuff in realized it might be to small the first unit and I called them and they switched us to a bigger unit with no issues at all . Loved the fact of elevators for units other than ground floor and the moving dollies was great !Tracey F. | Expérience générale
Thank you Jolanda and Mike and other staff, it was a great pleasure doing business with you.Jamella R. | Expérience générale
Great staff and customer care. Great experience. Thank you.Ray N.
Great friendly service! Will use them again if need.John M.
Transaction was pretty smooth. Mike was very professional. I would definitely do business with the Lake Ella location again A+LUIS P.
I enjoyed the customer service at the location. The staff was professional and friendly, as well as knowledgeable on product and services.DAVID W.
My pick up changed to a self pick option and when I followed the steps, I had waited 30 minutes and the approval was still pending. The manager had to manually do my pick up process, which was quick. I was also charged for a dolly I never used or ordered.Lizeth G.
Wonderful staff!Toshiba G. | Expérience générale
Le client n'a pas laissé de commentaire.Jorge R.
Everything was great. Contact less pick up and drop off was easy. Merci.Gabrielle N.
Nothing at all. Seamless pick up and return. Merci.CARMELITA G.
Le client n'a pas laissé de commentaire.MELISSA B.
Le client n'a pas laissé de commentaire.MELVIN L.
Le client n'a pas laissé de commentaire.JAMES W.
Fix your app!david G.
The original unit was to small and they put me into the next u it it up with no issue great customer service !!! I was running a few hours behind my son and I was able to handle him checking in to the unit and u loading before I even got here it was awesome ! I have used this location just fir trucks this is first tine fir storage but they are awesome why I go to sane locationTracey F. | Premières impressions
I think it's crazy that I have to wait 3-5 business days to get the difference of what I paid & what my actual charge was. Don't like my card ran twice.Charlene C.
My experience at this location was wonderful. The website was easy to follow. Once I arrived at the location, the time from entering the door and driving off in my U-haul Rental was approximately 15 minutes. The return was simple.Alva B.
Excellent experience. The staff were very friendly and helpful. My move was accomplished without any problems thanks to the quality of equipment and staff. I'd use U-Haul again without hesitation.Steve S. | Expérience générale
COVID has really made us less commutative and the distance is evident in the check in and check out. Polite enough for sure, but rudimentary as expected. I am overall satisfied with the reservation, pick-up and drop off, with NO contact.STEPHEN W.
Le client n'a pas laissé de commentaire.Julien K.
Check in agent was friendly and efficient. Explained everything thoroughly. Dropped the keys off close to closing time and the receiving agent was welcoming and great.Chris T.
Le client n'a pas laissé de commentaire.James S.
It was top notch! Booked online - showed up and the agent inside was extremely helpful! Merci.Melissa R. | Online Move In
Le client n'a pas laissé de commentaire.skylar h. | Expérience générale
Good service, very satisfied.Egbert G.
The man that helped me at the front desk was very nice.Cristina W.
Le client n'a pas laissé de commentaire.Robert b. | Expérience générale
Really appreciated the staff. Very helpfulJanet h. | Premières impressions
I wish I'd gotten the name of the representative who helped us, but he was so courteous, helpful and professional. The process was seamless, which we were so grateful for since moving is anything but easy! We also rented a storage unit from this location and had a very good experience. Moving supplies are excellent quality and very well-priced. Je la recommande fortement.JOHN L.
PhenomenalMELANEE G. | Expérience générale
1. Great bam. The mirrors were fantastic. Van very clean. Lived that I did not have to use my phone to check the van back in. The young man was very nice. Liked the limited contact but took longer getting the van than I thought it would, but having someone text and call me was a great help. Would definitely use the same place and uhaul again.Marcia M.
Le client n'a pas laissé de commentaire.Phillip B.
Will use your business again, thanks for being there when I needed your services.frank r. | Expérience générale
Le client n'a pas laissé de commentaire.Margaret E.
The employee â€œShyâ€ did not have a mask on. The city in which it was rented has a mandatory mask mandate. https://www.talchamber.com/leon-county-mask-ordinance-business-protocols/ The business has a 8x11 sign on the front door stating this requirement and even has a picture of a face with a mask. During the rental process I asked the employee â€œShouldn't you be wearing a mask?â€ She statedâ€Yea, I guess I shouldâ€ then did absolutely nothing to remedy the problem and just kept on going with the rental. She then came outdoors to inspect my hitching of the trailer again without a mask and within 6' of me. Clearly this employee/ location has no regard for the city mandate nor the safety of U-Haul's customers. Her rude attitude through the process and disregard for the safety of others will keep me from using that location again. I would not recommend that location to anyone. I have rented U-haul trailers at other locations as well as Penske trucks in this town with no issues.GLENN B.
Le client n'a pas laissé de commentaire.NORMAN G.
Le client n'a pas laissé de commentaire.BASIM T.
Passenger rear view mirror loose, swinging all about, completely useless. Driver's door gasket loose, swinging all about. The transmission was stuck in hill-climbing mode and the shifting was not smooth and jerked the truck and its passengers and contents. The location had very poor parking and was difficult to maneuver around. The only bright spot was the amazing professional associate who handled my transactions, both when renting and returning the truck.Patrick G.
Friendly reliable service.Carlos L.
Super helpful and professional staff. Thank you!Karema T.
Le client n'a pas laissé de commentaire.Hannah L.
I like coming to this location because the staff is always helpful and courteous.Sharon B.
Le client n'a pas laissé de commentaire.Bryant S.
Le client n'a pas laissé de commentaire.Janice K.
Le client n'a pas laissé de commentaire.TERANCE M. | Expérience générale
Always friendly and helpful. Very efficient.ANNE M. | Premières impressions
Le client n'a pas laissé de commentaire.James K. | Expérience générale
Le client n'a pas laissé de commentaire.tina d. | Premières impressions
The facility was fine. The people I talked to were fine but they were at some remote phone bank somewhere. The actual facility never, and I mean NEVER, answered the phone and I tried every hour of the day. To get a live chat online or a person on the phone, took 15 minutes, and then we would get disrupted and have to start all over. Very frustrating.Barbara S. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa J. | Expérience générale
Professional management team and support staff. Great experience!!!Rachel c. | Expérience générale
Le client n'a pas laissé de commentaire.Lorenzo K. | Expérience générale
I have not problems or complaints with the storage unit. My issue lies with the truck rental. I originally reserved a 20 foot truck over a week in advance to be picked up in Albany, Ga on Saturday, 8/15. The reservation was to pick in Albany, and return the truck to the Uhaul located at 1580 N. Monroe Street where I had secured a storage unit. I received a call on Friday 8/14 that there were no 20 foot trucks anywhere in Albany. The lady put me on hold, came back on, and asked if I would take a 26 foot truck instead but I would have to go to another location. She said it would be for the same price and I asked twice if all the other contract conditions would apply -- meaning the truck was to be dropped off at the same Uhaul at 1580 N. Monroe Street. I was told yes both times. I accepted even though I did not need a larger vehicle. After loading the truck and unloading our furniture at the 1580 N. Monroe St. location, I proceeded to turn the truck in. However, I was then told I had to take it to the 5050 W. Tennessee St. location which was across town. When I asked about what the contract said, I was informed it would cost me a penalty to turn the truck in at 1580 N. Monroe St. and there was nothing they could do. Now, I want to be clear the young men working at 1580 N. Monroe St. could not have been more courteous and pleasant; however, I was forced to drive the truck across town. When I arrive at 5050 W. Tennessee St., I was then asked WHY I didn't just leave the truck at 1580 N. Monroe St. I explained to the man there what I was told and he said that was incorrect, that I did to need to bring the truck to another location. That was frustrating end to a long day. Again, I want to make it clear that EVERYONE I spoke with at UHaul were courteous, polite and tried to be helpful. However, I should not have had to (1) utilize a larger vehicle that I needed; and (2) go through the inconvenience of driving across town to turn in the vehicle. I will need to rent for 1 day another 20 foot truck in approximately 60 days to come back and load up our furniture. What I would ask from UHaul is that I receive some type of discount or price offset when I rent that second truck due to the circumstances described above.James K. | Premières impressions
Le client n'a pas laissé de commentaire.Fotena Z. | Premières impressions
My only criticism is having to get out of my car to access the gate to the storage unit other than that it was great.Tanya M. | Expérience générale
Friendly, helpful staff. Very clean facility.Aimee R. | Online Move In
Jolonda Hicks was a huge help to me! I was given a task and didn't know much about where to start, etc. but she walked me through everything. She's been extremely easy to work with.PATTI H. | Premières impressions
Everyone was helpful!Robert S. | Réservation
Ms Brownlee and Mr. Hererrra are awesome. Thanks for all you do.Anquinas w. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!