Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

6 746 évaluations

3851 S Orlando Dr   Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

(407) 322-3167

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 322-3167

3851 S Orlando Dr
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda L. 
Évaluation :
5

Customer services was incredible!

Jennifer M. 
Évaluation :
5

This location did great! However I only ended up there after my online reservation was not kept at another location. This is why I always prefer to use the actual u haul locations and not their “dealers”

Kevin I. 
Évaluation :
5

Everything was done with job knowledge and professionalism. This location is my preferred store.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mario P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

I have had the best interactions with U-Haul Moving & Storage at Lake Mary Blvd. Everyone that I have worked with has been very friendly and helpful.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas C. 
Évaluation :
5

It was very clean on the inside

Pamela S. 
Évaluation :
5

Chris was so very helpful. He went out of his way to help us. He should get a raise. I will certainly recommend this U-Haul location!

Maureen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
3

Truck was rented to me with a damage tire. This was a scheduled move and the damaged tire was a true inconvenience! I had to stop 7 times to fill the tire & in between the move I had to schedule road side assistance. I was not pleased with this experience. The dashboard clearly indicated there was an issue with the tire therefore that indicates it wasn't inspected by Uhaul staff prior to rental. This was a dangerous experience.

Giselle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector C. 
Évaluation :
4

I received excellent service, I called a different location and they found the vehicle I needed at this location which saved me a lot of time and legwork.

donald B. 
Évaluation :
1

The employee there attached the chains onto the car and the canvas covers that latch onto the tire. My daughter asked him to explain to her how to do it and he did it instead. He was very rude to her. During the trip from Florida from Missouri, the canvas straps came undone and wrapped around the axle of the front tire. The man at the Uhaul store in Missouri told us that the fact that they wrapped around was what kept the car on the dolly. If the car had come off the dolly, it could have caused a very bad accident. It seems like the person in Sanford didn't know what they were doing or didn't care.

Benita H. 
Évaluation :
5

The person that waited on me was very knowledgeable and curious and professional.

julio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick L. 
Évaluation :
5

No question this is the only location I will rent from in my area. Always a good experience.

STACY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aujia I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kay G. 
Évaluation :
5

Your BEST Dealer around,Great people,Great Equip. Fast n courteous service.Always pleased here for OVER 30 YEARS!!!

Kenneth P. 
Évaluation :
5

Best service EVER.!!! Thank you very much!!

Catherine C. 
Évaluation :
5

Rien

Felix D. 
Évaluation :
2

There're so many bugs n the van.

Yuxin L. 
Évaluation :
5

Customer service is & always has been awsome.

James C. 
Évaluation :
5

See above

Steven B. 
Évaluation :
5

The online reservation and documentation system did not work. When I first made the reservation it was for another location. But before I went to pick up the truck the derivation was changed to another location because there were no more vehicles at the original location. The online reservation system never updated, as a result when I went to pick up the vehicle I was turned away. Had travel about 5 miles out of my way to pick up the vehicle. Why did the online system allow me to rent at the original location if they had no vehicles. Online system stinks and needs to be updated.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

This was the best rental experience I've ever had. Walter was nothing short of amazing. The woman who was also there, whose name I regretfully didn't get was also great. The store was clean the service was exceptional. They restored some of my faith in mankind and showed me that some people still care about customer service. Thank You Walter!!!!!

John W. 
Évaluation :
4

Additional customer parking

Danel S. 
Évaluation :
5

Very smooth rental; equipment ready when requested and quick to rent and return.

Thomas E. 
Évaluation :
5

You guys are awesome 👌 always a pleasure renting from you.

Edward E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
5

They're customer service is always on par. We had issues with previous rental locations with uhual and they were very understanding of our situation and went above and beyond with their service. We were very happy and we enjoy coming back to them for our storage unit we have rented with them.

Dana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy T. 
Évaluation :
3

I am not overly happy with uhaul as a whole. I wasn't ever able to speak to the person who called to arrange my pickup information, I was told multiple times from the number that was provided to me in a voicemail that the lady did not exist. When I got there to pick up my uhaul it was a complete disaster. I had to fill out 50 things online and I feel like some of the requirements are absolutely uncalled for. Also to top it off I did not receive a dolly and I ended up paying for one. So needless to say I will never be using uhaul again.

Jaycen F. 
Évaluation :
4

When I picked up my moving equipment the moving blankets were not available. None in the area. I should have been told in advance so that I could make other arrangements. Not a welcomed surprise in the middle of moving.

Kenneth W. 
Évaluation :
1

The manager yelled at me, didn't want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn't show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I'm worried about my things I left

Ptah E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Premières impressions 
Évaluation :
5

Actually what needs to be done is having an inspection on your fleet of trucks. The 20" truck needed a major wheel alignment. Wr didn't feel safe driving it. We called only to be told that they couldn't do anything and that we had to call roadside assistance. The truck drove very poorly!

Lisa R. 
Évaluation :
1

Truck was a turd employees were assholes didn't have all the stuff I requested but charged me more then my quote and you fucks charged me 10 extra for miles I only had to drive cause your truck is a piece of shit I use uhuals all the time because I work for van lines an move people across country allot but this was in all the absolute worst experience ive ever had with you guys an im honestly scared to recommend or rent another uhual myself any time I've used a penske get through the mountains no issues don't get charged more for less an so much more usual is definitely goin down hill it seems

james L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
5

Nothing! The woman that helped me was beyond amazing. Great experience overall! A++++

Brian E. 
Évaluation :
5

Staff has been GREAT there in the past. This time we self-delivered. The three dumpster-divers there was disturbing at around 1-1:30 am.

Debbie Z. 
Évaluation :
1

Please contact me for further information management was rude and very negative to their staff. 407-920-8189

James B. 
Évaluation :
1

I will never use uhaul again after my experience. There was an error during my online processing but my card was charged so I called as I wasn't able to finish my information online. When I called she confirmed a drop off location in Sanford which I asked to be changed to Deltona, she said no worries that it was changed that I could drop off at any location in Deltona. When we picked up again the in store representative said we drop off in Sanford, again my husband and I said that was wrong and we needed to drop off in Deltona. We were told again that we could drop off anywhere anytime in Deltona. When we choose the nearest UHaul for drop off in Deltona we were told we were going to be charged double because it wasn't being dropped off in Sanford. The representative there had no interest in helping us and told us to call 1800Uhaul and dismissed us. We sat there on hold for 35mins and we're told we could drop it off there and she changed the drop off location as it was an error on Uhauls end. She spoke to the representative who then told her they were not accepting any more trucks… so we were told to drive to orange city 20mins further from us. The phone representative told us she updated the drop off location and everything was taken care of. When we arrived at the orange city location, we were told that we had to return to Sanford and that we had to pay a late fee on the uhaul as the order on his end said it was only a one day even though our paperwork said a two day, and that we weren't able to speak to a manger because they weren't there. We explained what happen and thankfully the representative did not charge us the extra day nor the double price of drop off but we were charged for the extra mileage which I feel is completely unfair! I would never use uhaul again after this experience. The representative at orange city said there was no change to the account either so the 35mins on hold with the representative who said she changed our pick up address and wouldn't be charged for those extra miles didn't do anything!!!

Kaitlyn M. 
Évaluation :
5

The staff was amazing and so helpful!

Danielle R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

whitney V. 
Évaluation :
1

Explain in detail the terms of the services not just assume everyone knows the fine print details. Also exude a little more professionalism when speaking with customers.

Niela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra n.  |  Expérience générale 
Évaluation :
3

Storage was great!

Tatiana D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILDRED I. 
Évaluation :
5

I don't remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.

Rachel L.  |  Premières impressions 
Évaluation :
5

This location was wonderful. I will never use uhaul again after the trouble I had this trip. But I am happy to be storing my stuff at this location. All three people went above and beyond to make up for the ridiculous hassle I went through with this company.

Rachel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
4

I can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.

Barbara B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMEDABBAS L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ency R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

The customer service at pick and drop off was excellent. The truck ran well, and we did not have any issues. Merci.

CHRISTINA G. 
Évaluation :
5

There is one younger guy there with longer curly dark hair who needs customer service training. I admit that as I drove into the parking lot the time changed from 5:00 to 5:01. I was certain I had been seen, so I waited with the truck. Finally I went and knocked on the locked door. He came to the door and yelled that they were closed. I told him I was trying to return the truck. His response was "You weren't here at 5, so I locked the door. Put the key in the drop box. We are closed". He SAW me pull in. Fortunately, the woman who had checked me out the day before pushed past him and took me key. Told me not to worry, she was checking the truck in without the additional day charge that returning it "after 5" would have cost. SHE has excellent customer service skills, as does the gentleman who did my original paperwork. They are the reason I am giving this place a great review (plus the truck was super clean and well maintained!). The one guy nearly ruined the entire experience for me. He need to be working away from customers.

Fanya H. 
Évaluation :
1

Moved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.

STEPHEN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice B. 
Évaluation :
5

Have dealt with this location over several years, facility is always clean and the staff helpful and friendly and knowlegable.

RICK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt K. 
Évaluation :
5

Courteous and Professional

MANYA W. 
Évaluation :
5

Can't think of a thing. It has been a while since I rented, much better than last ime.

FREFDERICK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FASHANA A. 
Évaluation :
4

The pickup customer service was excellent! They were very quick and efficient on getting the truck and trailer ready for me. BUT the customer service by Walter (I believe that was his name) on Monday morning was less then professional! When I returned the equipment Sunday after hours all the lock boxes were used, except 1 that would not lock. I did not feel comfortable leaving the key, so I parked out of the way and took the key with me. I called customer service and explained the situation due to there were 2 other sets of keys accessible to be taken. Not wanting to risk the equipment I rented being stolen I took the key home with the intention of bringing it back when they opened. I had to rearrange my work schedule so I could be back to uhaul when they opened at 7am. I received a call at 645am before the scheduled open time and was TOLD I needed to bring them the key, the equipment was in their way. I was not asked any questions as to why I had the key but was told...when I tried to explain the situation as to why, I was brushed off and told they had a semi coming in and they needed the key. When I pulled in and walked in with the key the same gentleman told me, without greeting me, that I need to take the key outside to the other guy. The tone and way I was spoke was not very friendly. After going out of my way to spend almost 45 minutes on the phone to wait for a customer service representative to explain about their lock box that did not lock, to having to change my work schedule, to being called and rudely talked to is completely unacceptable!

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Priscilla B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

Smooth rental experience. I am glad I chose this location.

Aldo T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Had no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Bless

aleta c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Walter was amazing, had a great sense of humor, quick and awesome service! Thank you so much!

Rebeccah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY C. 
Évaluation :
3

Only one person working that could do rentals. Waited in line a long time. Truck we rented reeked of cigarettes and was covered in dog hair. I'm highly allergic to both, and therefore, I was miserably sick for two days. I wasn't even able to enjoy the event we rented truck to go to because of it. Very disappointing.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
4

App didn't work to allow me to check out. Attendant handled the process easilily. Merci.

Stratton S. 
Évaluation :
3

the voice tone of the man that took the order sound sarcastic it was not until I retun the truck that he sound different. at fist I was wondering why he was taking to me like this and don't know me. yet the customer before me he was not talking to them like he did me.

carol W. 
Évaluation :
4

The staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.

Karen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markus S.  |  Online Move In 
Évaluation :
5

Everyone at this location was very helpful and friendly. Would absolutely use them again. Walter Lozano is fantastic!

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Ann P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA R. 
Évaluation :
5

The app is not user friendly. Alot of required information should be entered in app at time of reservation and not when picking up truck. Issue when trying to upload mileage and gas, I had to check out with staff and was not able to do through app.

James R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAJ KAPIL REDDY B. 
Évaluation :
5

The team at this location were helpful, knowledgeable and very, very pleasant to deal with.

BECKY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Raul O. 
Évaluation :
1

The storage unit had rats. It ate through some of my stuff and the staff wasn't friendly.

Ricardo O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david p.  |  Expérience générale 
Évaluation :
5

Mr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.

David M.  |  Premières impressions 
Évaluation :
4

I am not leaving the storage unit, just switching to a smaller unit.

WARREN J.  |  Expérience générale 
Évaluation :
5

Cricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-Haul

JOSEPH B.  |  Premières impressions 
Évaluation :
5

There was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.

Greg M.  |  Online Move In 
Évaluation :
5

Your staff were not only helpful, they were friendly as well a very good experience.

Raymond M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Expérience générale 
Évaluation :
5

I'm having a really hard time in life right now, & the staff never held it against me. I'm forever grateful for the understanding I was given.

Jennifer G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK S.  |  Expérience générale 
Évaluation :
3

There are rats and roaches tore up a bunch of my stuff

Bonnie S.  |  Expérience générale 
Évaluation :
5

Very clean and well maintained

Philicia U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Expérience générale 
Évaluation :
3

The checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.

Tarsha R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

Friendly and quick service?

Jason L.  |  Premières impressions 
Évaluation :
5

Very professional and friendly and helpful.

Christine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS & CRYSTAL F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY F.  |  Expérience générale 
Évaluation :
5

I moved out October 7th, not the 12th. Thank you.

Kirsten T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeremy l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gena h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert g.  |  Expérience générale 
Évaluation :
5

Very well run!

edward m.  |  Expérience générale 
Évaluation :
4

Sensor lights go off pretty quickly!

Pat F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacquelen W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy G.  |  Expérience générale 
Évaluation :
5

Went to another storage facility needed a bigger storage.

ESTHER E.  |  Premières impressions 
Évaluation :
3

No ac in the storage So what is the point of climate control

Elizabeth R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
1

The general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..

Patrick S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA F.  |  Expérience générale 
Évaluation :
5

The person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.

Suzanne C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payton V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

polo g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aintonia G.  |  Expérience générale 
Évaluation :
5

muy buena ubicación y facilidades

Carlos C.  |  Expérience générale 
Évaluation :
5

el personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .

Carlos C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david h.  |  Expérience générale 
Évaluation :
4

I had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.

Tarsha R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C.  |  Expérience générale 
Évaluation :
3

No because the sliding door wasn't opening and I swipe my card but it still didn't open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn't a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I'm not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.

Maritza R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P.  |  Premières impressions 
Évaluation :
5

Staff very nice and helpful!! No problems with this facility But the billing department was a different matter!

CRISTY M.  |  Expérience générale 
Évaluation :
5

Walter was excellent he was a great help for me. I would recommend this crew to anybody.

William B.  |  Premières impressions 
Évaluation :
5

The team members themselves did a phenomenal job! The only slight issue we had was that we saw a couple dead roaches but at least they weren't alive.

karen r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA W.  |  Premières impressions 
Évaluation :
5

A special thanks to. Mgr of uhaul. In longwood, mrs reich/ I hope I spelled her name cotrectly. She was very informative and extremely helpful. I neefed a cargo truck. She did not have at the time, so she directef me to Sanford. She booked it for me also. Thank you so much!

Pat F.  |  Premières impressions 
Évaluation :
5

Great job

Edvin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mushtaq K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael T.  |  Expérience générale 
Évaluation :
5

Chris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.

Mike A.  |  Premières impressions 
Évaluation :
5

Great truck, facility, and staff. Absolutely top notch!

Bradley P.  |  Premières impressions 
Évaluation :
5

Great job and service. Thank you for everything. Keep the good job.

Ingrid F.  |  Expérience générale 
Évaluation :
5

I love this place for storage. Best experience of all my storage companies used.

Greg F.  |  Expérience générale 
Évaluation :
5

Everyone was great!

Ryan F.  |  Premières impressions 
Évaluation :
2

I was supposed to have a first floor unit at a completely different location in which one of their employees ended up giving away my unit even after I confined it. They then sent me to another facility who gave me a second floor unit for a higher price. The issue was then escalated and resolved resulting in me having to reach out to the manager every month to get my price adjusted. Very inconvenient and a total hassle for a mistake that should have never been made.

Mercedes P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling O.  |  Expérience générale 
Évaluation :
5

Great place and great people. I would recommend doing business with this location.

Troy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

travis h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA L.  |  Expérience générale 
Évaluation :
5

The staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!

tina a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david h.  |  Premières impressions 
Évaluation :
5

I had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you all

Trenece L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhamed B.  |  Premières impressions 
Évaluation :
1

My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.

MARY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne f.  |  Expérience générale 
Évaluation :
5

Me and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.

Shawn C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lynn g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yliana s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J.  |  Expérience générale 
Évaluation :
5

Everybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️

Dilsy A.  |  Expérience générale 
Évaluation :
5

I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.

Joshua F.  |  Expérience générale 
Évaluation :
5

Alex was super helpful thank you

Greg R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA G.  |  Premières impressions 
Évaluation :
5

All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.

virginia y.  |  Expérience générale 
Évaluation :
5

Good friendly service access 24hrs a day .

Mcloyd C.  |  Expérience générale 
Évaluation :
2

While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.

Phillip S.  |  Expérience générale 
Évaluation :
5

Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!

robert s.  |  Expérience générale 
Évaluation :
5

The staff at Lake Mary are truly the best! Walter is the GOAT!

WENDY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curran H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber R.  |  Premières impressions 
Évaluation :
3

When I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.

Arkina S.  |  Expérience générale 
Évaluation :
1

I was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.

Amber S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keiron C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose l.  |  Expérience générale 
Évaluation :
5

Great experience. Helpful, courteous staff. Convenient location.

George G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

syamara c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline F.  |  Expérience générale 
Évaluation :
1

They have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!

Theda C.  |  Expérience générale 
Évaluation :
5

I’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍

ELINA N.  |  Expérience générale 
Évaluation :
4

The lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.

lyod t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN R.  |  Expérience générale 
Évaluation :
2

The unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.

DOUGLAS P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackeline C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim T.  |  Premières impressions 
Évaluation :
5

Very good excellent

dilsy a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackeline C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY R.  |  Premières impressions 
Évaluation :
5

Walter was of great help and very informative when I first arrived at your facility.

Jacquelin L.  |  Premières impressions 
Évaluation :
5

Charles and Chris were awesome great customer service

Nelson V.  |  Premières impressions 
Évaluation :
5

Very satisfied...

Albert S.  |  Expérience générale 
Évaluation :
5

Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!

Michael G.  |  Premières impressions 
Évaluation :
1

Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that's already in a bad area.

shawn h.  |  Expérience générale 
Évaluation :
5

Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.

Phillip S.  |  Premières impressions 
Évaluation :
5

This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !

Richard S.  |  Premières impressions 
Évaluation :
4

Good hours and staff, convenient

Lynley W.  |  Expérience générale 
Évaluation :
5

Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Merci.

Bonnie P.  |  Premières impressions 
Évaluation :
3

My information wasn't correct, but they got it together

Andrea W.  |  Premières impressions 
Évaluation :
2

Pick up truck broke down..Battery . lost time

Jimmy B.  |  Premières impressions 
Évaluation :
1

I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.

JEISON M.  |  Expérience générale 
Évaluation :
5

This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!

Stephanie H.  |  Expérience générale 
Évaluation :
5

I found everyone to be friendly and try to accommodate my needs.

Tracey B.  |  Premières impressions 
Évaluation :
5

If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!

Louis L.  |  Expérience générale 
Évaluation :
4

We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.

Janice W.  |  Premières impressions 
Évaluation :
5

Very helpful and a pleasant experience

Miranda S.  |  Premières impressions 
Évaluation :
5

My experience was awesome! Everyone was very friendly and the place was very clean. I'll definitely be back.

MIA L.  |  Expérience générale 
Évaluation :
1

Workers are rude and lazy

DONELL B.  |  Expérience générale 
Évaluation :
2

getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails

bonnie h.  |  Expérience générale 
Évaluation :
5

Merci

Steve C.  |  Expérience générale 
Évaluation :
5

Great people that work there thank you

john H.  |  Premières impressions 
Évaluation :
5

The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.

eric m.  |  Expérience générale 
Évaluation :
3

Just ok

Michael W.  |  Expérience générale 
Évaluation :
5

Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him

daniel v.  |  Expérience générale 
Évaluation :
5

The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther

Steve C.  |  Premières impressions 
Évaluation :
5

Great service

Abraham H.  |  Expérience générale 
Évaluation :
4

Rodent droppings present in my unit---orherwise good experience.

ROBERT J.  |  Expérience générale 
Évaluation :
5

The last couple of days I went this past week the main gate was always open. I didn't feel that safe, and my unit was at the end of the hallway; anyone could have went inside.

wanda g.  |  Expérience générale 
Évaluation :
5

Great service and always helpful.

michelle r.  |  Expérience générale 
Évaluation :
5

There's no other storage solution as far as I'm concerned

angel m.  |  Expérience générale 
Évaluation :
5

Excellent attention and service from the moment I walked in.

RANDOLPH R.  |  Premières impressions 
Évaluation :
5

Walter in the front office was extremely helpful and very pleasant

chris c.  |  Expérience générale 
Évaluation :
5

Thank You for being so simple to use.. and providing fair rates.

Victoria C.  |  Expérience générale 
Évaluation :
5

The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.

WANDA I.  |  Expérience générale 
Évaluation :
5

The facility was clean and secure. The staff was friendly and took great care of me!

Jennifer O.  |  Expérience générale 
Évaluation :
5

Just great !

Louis L.  |  Premières impressions 
Évaluation :
5

Everything went smooth, from reservation to return. 15’ van ran great .

paul y.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.

MARIA M.  |  Expérience générale 
Évaluation :
4

No comment for now , all I could say is there's no complaint.

diana r.  |  Premières impressions 
Évaluation :
5

Well done as always!!! The only way to be better is free!!!

robert s.  |  Premières impressions 
Évaluation :
5

Good people

mark f.  |  Expérience générale 
Évaluation :
5

great experience!

nissha l.  |  Premières impressions 
Évaluation :
4

They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.

CHRIS W.  |  Expérience générale 
Évaluation :
5

The staff was very nice and polite

JENNIFER K.  |  Expérience générale 
Évaluation :
5

Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.

Robert J.  |  Premières impressions 
Évaluation :
1

Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..

Michelle C.  |  Premières impressions 
Évaluation :
5

All was good

JANINE G.  |  Expérience générale 
Évaluation :
5

Walter is a pro, am example of what you want when getting rental equipment.

Louis B.  |  Expérience générale 
Évaluation :
5

I am very pleased!

edward m.  |  Expérience générale 
Évaluation :
1

Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.

Daniel R.  |  Premières impressions 
Évaluation :
5

We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.

Steven G.  |  Expérience générale 
Évaluation :
5

good job. Thanks

BRUCE T. H.  |  Expérience générale 
Évaluation :
5

They were very polite to me I was very satisfied

daniel v.  |  Premières impressions 
Évaluation :
3

Cost increases are discouraging. This is the main reason I got rid of my unit.

William K.  |  Expérience générale 
Évaluation :
5

Great experience - kind, courteous and helpful staff!

Julie S.  |  Expérience générale 
Évaluation :
5

Great efficient people. Thanks

mark f.  |  Premières impressions 
Évaluation :
5

The unit was very clean and the customer service was excellent

Sandra W.  |  Expérience générale 
Évaluation :
5

Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.

jan n.  |  Expérience générale 
Évaluation :
5

Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.

Jennifer J.  |  Expérience générale 
Évaluation :
2

The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude

PAUL T.  |  Expérience générale 
Évaluation :
5

Nice service .ok

felix a.  |  Expérience générale 
Évaluation :
5

We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can

yvette i.  |  Expérience générale 
Évaluation :
5

Very helpfull staff

annette z.  |  Expérience générale 
Évaluation :
5

S.O.

Aletha N.  |  Expérience générale 
Évaluation :
5

Great experience

Robert T.  |  Expérience générale 
Évaluation :
5

People were very friendly and very helpful. I would recommend to anyone.

Michael L.  |  Expérience générale 
Évaluation :
3

Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.

gregory a.  |  Expérience générale 
Évaluation :
5

Best U-Haul branch I have ever used. Great staff.

MICHAEL S.  |  Expérience générale 
Évaluation :
2

Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.

Tom L.  |  Expérience générale 
Évaluation :
5

Storages were clean and safe in the staff was very helpful and friendly

destiny c.  |  Expérience générale 
Évaluation :
5

The staff was amazing. would recommend to anyone to use!

mandie l.  |  Réservation 
Évaluation :
4

Good experience for the family for over a year.

Susan P.  |  Expérience générale 
Évaluation :
5

They helped me in a pinch so could have my garage back. Great service by the staff!!!!!

timothy b.  |  Expérience générale 
Évaluation :
5

Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!

Stephanie H.  |  Réservation 
Évaluation :
5

I would use this place again very clean.

Jason M.  |  Expérience générale 
Évaluation :
5

Great service! Thanks!

Seminole County R.  |  Expérience générale 
Évaluation :
5

MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY

stephen j.  |  Réservation 
Évaluation :
4

I needed to extend how long I needed the truck and I just had to call and they took care of it for me.

Martin D.  |  Expérience générale 
Évaluation :
1

All of my things was mildew in messed up

Estella W.  |  Expérience générale 
Évaluation :
5

Everyone was on point no complaints..

Othelia H.  |  Réservation 
Évaluation :
5

.

Paul S.  |  Expérience générale 
Évaluation :
3

Nothing special

CHRISTOPHER M.  |  Réservation 
Évaluation :
5

We tented 2 storage units. Both were 10x10, clean inside and easy access.

Reynaldo D.  |  Expérience générale 
Évaluation :
5

Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day

DONNA R.  |  Expérience générale 
Évaluation :
5

exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.

mary g.  |  Expérience générale 
Évaluation :
5

Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!

Kelley P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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