Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd

6 606 évaluations

3851 S Orlando Dr   Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

(407) 322-3167

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 322-3167

3851 S Orlando Dr
Sanford, FL 32773
(Us Hwy 17-92 @ Lake Mary Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Your staff were not only helpful, they were friendly as well a very good experience.

Raymond M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO LUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
5

I had a very nice experience at this location. Gentleman at the front desk was very helpful with the rental process and took the extra step to offer us sanitizing liquid after we used the credit card machine. I would rent from this location anytime and highly recommend it!

Cielo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

The app is awful, this was the 3rd time it took me over 20 minutes to upload pictures, it never gives you an error and continually takes you back to the up load picture.

Matthew C. 
Évaluation :
5

I'm having a really hard time in life right now, & the staff never held it against me. I'm forever grateful for the understanding I was given.

Jennifer G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George V. 
Évaluation :
5

Amazing staff

Kyle W. 
Évaluation :
1

Told by uhaul dispatch to drop off at this location. I passed or ways near 4 other location on my 25 minute drive to this drop off point. Upon arrival the attendant said they would not take the trailer because they had trailers and to go to another location. After discussion he took the trailer and He said that he would email a receipt which I have not received.

Roland S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell B. 
Évaluation :
2

We reserved a 20 foot uhaul truck about 3 weeks in advance. We show up that day, pay for the truck, and then we were told that it's actually a 26 foot truck. Um, what? I reserved this weeks ago. How do you not have what I ordered and didn't even bother to tell us before we got there and paid? The store manager was apologetic, but it was a huge inconvenience. The larger truck would not fit into the parking area at my house, and it took more gas than the smaller truck would have. Completely ridiculous that you didn't have the truck we RESERVED and didn't let us know until after we paid.

Brianna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
3

There are rats and roaches tore up a bunch of my stuff

Bonnie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
5

This U Haul team is the best!!! I have used other places and none compare to these guys. They took really good care of me. I had a tough moving experience and these guys really helped me out.

DUANE L. 
Évaluation :
5

Very clean and well maintained

Philicia U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
1

I have no complaints against this location. Manager Lorenzo was kind despite the scenario that transpired with the scheduling department. BUT the 1-star is for U-haul's online reservation process which is HORRIBLE!!!! I was contacted the morning of my reservation stating they'd need to move my reservation location. I asked why it allowed me to reserve the van online if it wasn't going to be available there, and the scheduling department said "because the online portal is not real time." Then after the scheduling department moved me to a different location, I arrive and they tell me they don't have the Van that scheduling had assured me would be available at this location. There is a HUGE disconnect between the online reservation system, scheduling department and the actual locations. Please fix this process or remove the online option all together because this isn't the first time it's caused me such an inconvenience!

Miguel A. 
Évaluation :
5

staff was great, no papers to sign, just looked over trailer and says have a great day.

JOSEPHROBERT S. 
Évaluation :
4

Please remind the customer to disengage the tow button when not using the trailer. The employee at this location failed to do so.

ADRIAN H. 
Évaluation :
5

Jose is a great guy. He was very attentive and made sure that my reservation was in tact. When he pulled up the reservation, he had found that someone had canceled my reservation and he made it right for me. A definite benefit to your company.

TIMOTHY T. 
Évaluation :
1

The OWNER of this location at the drop off time told me he could not assist me because none of his employees were at the location and he didnt have he shoes on he was only wearing socks, so he literally said he could not assist me because he only had socks on. What the actually F. excuse my language but if the owner couldnt care less about this business and its customer what can tou expect about anything at all? When I answer “I dont care” he said I was rude, he had the nerve to play the victim instead of standing up and being an example to his employees, and to show he care about his customers, no, he walked away and said I was rude because I didn't give a dime if he can help or not bc was only wearing sock and he cant do anything to assist me. Im gonna stop this review bc understand this is pointless. Just whoever reads this make yourself a favor and go to a different location.

ANDRES I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIOLA S. 
Évaluation :
5

Everything was excellent, very helpful , friendly , and the service was to my satisfaction

LOURDES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Just do even better.

Ronald M. 
Évaluation :
5

Again I thought, we'll as they say… lightning doesn't strike twice. I was again proved wrong. Excellent too-notch personal we're there to help & assist me though the experience. Very well done!

JULIA B. 
Évaluation :
5

Personable, polite, professional and kind. Very down to earth and helpful. Service above and beyond! You couldn't ask for a better experience.

sheia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
5

Chris saved the day! Thank you for taking care of me when another location couldn't fill my reservation.

BRUCE B. 
Évaluation :
5

Excellent service, friendly and fast.

Yovanny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Efrain H. 
Évaluation :
3

Do not schedule pick-up during non-business hours! The UHAUL website is very glitchy and doesn't work. It's beyond frustrating. Make sure to see a rep inside the building for assistance and save yourself aggravation.

Erik P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RELICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
5

I have always gotten great service from UHaul during many local and cross country moves, but this time I received extraordinary service provided by Walter, the manager at my Sanford FL drop off location. My tow vehicle broke down just as I was getting ready to return the trailer after a one-way rental. I had another vehicle I could use but would have needed to buy a new draw bar and ball for a one time use. Rather than making me spend an extra $40+ on an item I only needed for a one time use, Walter personally assisted in finding a way for me to return my trailer on time. His willingness to help me out speaks volumes for the caliper of people at UHaul but also for Walter as an individual who was willing to go out of his way to help his customers. I will continue to turn to UHaul for all my moving and hauling needs. Please pass along my appreciation once more to Walter at the Sanford UHaul on Lake Mary Blvd.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

finesse W. 
Évaluation :
5

Very easy in and out service. New truck was the best I've rented, and I've had my share over the years.

DARRELL J. 
Évaluation :
3

The checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.

Tarsha R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Excellent and easy to rent and return. Staff was great

Anthony H. 
Évaluation :
5

Great staff at this location! They definitely deserve recognition for their superior quality of service!

gavin A. 
Évaluation :
1

I wasn't happy that your computer wouldn't allow me to rent a car transport due to my truck. I had to rent a dolly instead. My truck is more then capable. Your general manager was not very helpful. You need to update your computer or give your managers the ability to think out side the box. Over all manager is an ass, the crew out in the yard great.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C.  |  Expérience générale 
Évaluation :
2

The General manager has terrible customer service skills. I mistakenly arrived a day early for my installation after driving 1hr from my house, with my wife following in second vehicle. I asked the young man working if I could just leave it since it was due back the next morning, he was very helpful and was going to let me, there was ample “customer parking” on the side of the building, I know for a fact another customers vehicle was kept overnight waiting for parts. He checked with the manager via text just to be sure, explained my predicament and the manager refused to allow me to leave my vehicle in one of the 9 empty “customer parking” spots forcing a 1hr drive back home in both vehicles simply to turn around and return the next day again with 2 vehicles. When I arrived the manager was helping another customer looking at storage units the customer seemed indecisive so the manager looked at me and rolled his eyes, which I thought was very unprofessional. Once it was my turn I told the GM I was upset over his refusal to allow me to leave my car and was given some lame excuse about liability. Bottom line I'll never do business with this location again, I had intended to also rent a trailer for $400 and purchase packaging supplies but after my experience I chose to go to another location for the trailer and packaging supplies. It's not a lot but this guy lost this location $600 in sales. On top of that they installed the receiver and wiring harness but didn't put the hitch in the vehicle, I had to look and confirm it wasn't there and go back in to get the missing parts from my order.

Chris N. 
Évaluation :
2

I was overcharged after returning the vehicle. I followed all the instructions and even verified with the employee that everything was appropriate. Once I received my receipt via email, I realized that they charged me for gas. After 30 minutes of phone calls, I was able to talk to an employee. He told me that it was their mistake although he did not have the authority to refund my money. Rather than telling me he would take care of this problem he told me that I had to again call on Monday to ask for a refund. I feel this was handled very poorly and when I did speak to a manager on Monday, he was also very rude. I will not be returning to this facility in the future

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Its always comforting to see Mr Walter Lozano in the store. Hes quick and knows everything u haul and always pleasant to deal with.The 2 young men there today that helped hook up and later remove trailer were wuick n proffessional,obviously guided by Mr Lozano. I always ONLY use this location because of its Excellent service and vehicle condition. Thank You. Mr Ken Passero

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharnika T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

Dealt directly with owner, very friendly and helpful! Will definitely recommend and use this location in the future.

ANGEL M. 
Évaluation :
1

The owner manager Walter exhibited rudeness beyond anything I had ever experienced before in any business. Would never go there again unfortunately only truck available on a Saturday. I cannot believe uhaul will not do anything about this man as I had read prior complaints about his behavior.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER F. 
Évaluation :
5

It's always a pleasure working with the team at this location, especially Walter and Chris

Raouf N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Expérience générale 
Évaluation :
5

the treatment was excellent they gave the extra mile employees so they build a business 👍

Hector A. 
Évaluation :
5

The owner and staff was amazing to work with. It's refreshing to see people still care. I would recommend this location to anyone. Also I will continue to use this location for all future projects. Merci.

Kenneth G. 
Évaluation :
3

Except the guy inside at the desk is very irritable. Very short fuse. I've seen him react badly twice now to ordinary questions.

Jill J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyndsay D. 
Évaluation :
5

Nothing I can think of the guys were awesome. Merci

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

The people that work here are absolutely amazing and went above and beyond to give my needs taken care of . I rarely do surveys but must let you know what great people run and work at this Uhaul!! 10 out of 10 ⭐️ ‘S!! Thankyou !!!

Thomas M. 
Évaluation :
1

The Manager at this location needs customer service training, Uhaul should evaluate him. Great location, service sucks.

ANNIROOD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Friendly and quick service?

Jason L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul A. 
Évaluation :
4

Everything went well, easy check-out process, and turn in was super fast and effortless.

Nicholas T. 
Évaluation :
5

Have more people staffed to help on the weekens

CRAIG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

I see no need to improve. Perfect experience

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMELIA O. 
Évaluation :
5

None!

Angelica A. 
Évaluation :
5

I loved that I can return the truck after hours and not have to come back during the day and take time off work.

Sherry M. 
Évaluation :
3

Returning the truck,lunch time on Sunday 10/24/2021 young man checking in the returned vehicle,saying putting a hold on my card , until I paid $145.00,I'm asking why I'm paying for another day of rental, previous day paid for the truck for a day, don't understand why the request was of paying for another day when not using the vehicle. The manager came and resolved the issue,I paid for the 9 miles,which I went over 100 miles.

Robert C. 
Évaluation :
5

Very professional and friendly and helpful.

Christine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
2

They gave me the wrong truck with lesser miles and some how it's my fault about it. The manager couldn't even get up to talk to me he had an employee come talk to me instead. Worst service I've seen. I will never use this location agai I rather driver father away.

Ricardo L. 
Évaluation :
3

The ball/hitch was too loose, maybe 1/4" of play when pulling up on trailer handle. It was a rattle trap going down the road. They insisted it was fine and was not adjustable. I insisted something be done, and they swapped it out with a trailor that had a manually adjustable knob hitch. It was so much better. If i had not insisted on swap, i would have had a horribly noisy 500 mile rattle trap trip.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS F.  |  Premières impressions 
Évaluation :
5

We always rent at this location when we need a trailer. General Manager is friendly and provides all the details & processes. Staff is very helpful.

Lynn B. 
Évaluation :
5

Aaaaaaaaaaaa

Dillard T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN W. 
Évaluation :
5

I rent from this location often and utilize the storage there as well. Walter and his team are always great to work with!

Jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLEY R. 
Évaluation :
5

Walter and his staff are truly bending over backwards to help each customer. Thanks again

MARK H. 
Évaluation :
5

The pinnacle of U-haul places! Large, well stocked; good location ( though not as convenient as the little place Robert operates on SR 426 in Oviedo, FL!) Drive through drop off lanes are a breeze!

LAWRENCE K. 
Évaluation :
4

Make sure no one smokes in the truck including workers when they clean the trucks out. Smoke lingers.

tarsha R. 
Évaluation :
5

Walter was also fantastic! He took care of me even though they were in the middle of something else and welcomed me back home.

Austin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Went to another storage facility needed a bigger storage.

ESTHER E.  |  Premières impressions 
Évaluation :
3

No ac in the storage So what is the point of climate control

Elizabeth R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

The person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.

Suzanne C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payton V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe k.  |  Premières impressions 
Évaluation :
4

I had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.

Tarsha R.  |  Premières impressions 
Évaluation :
3

No because the sliding door wasn't opening and I swipe my card but it still didn't open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn't a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I'm not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.

Maritza R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P.  |  Premières impressions 
Évaluation :
5

Walter was excellent he was a great help for me. I would recommend this crew to anybody.

William B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mushtaq K.  |  Premières impressions 
Évaluation :
5

Chris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.

Mike A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhamed B.  |  Premières impressions 
Évaluation :
1

My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.

MARY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA G.  |  Premières impressions 
Évaluation :
5

Charles and Chris were awesome great customer service

Nelson V.  |  Premières impressions 
Évaluation :
5

Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!

Michael G.  |  Premières impressions 
Évaluation :
2

Pick up truck broke down..Battery . lost time

Jimmy B.  |  Premières impressions 
Évaluation :
5

I found everyone to be friendly and try to accommodate my needs.

Tracey B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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