Customer Reviews for U-Haul Moving & Storage at Lamar Ave

2473 évaluations

3020 Lamar   Memphis, TN 38114
(@Lamar Ave and Semmes)

(901) 743-1993

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(901) 743-1993

3020 Lamar
Memphis, TN 38114
(@Lamar Ave and Semmes)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was done excellent no changes needed

Cheryl F. 
Évaluation :
4

Maybe create longer time slots for use of equipment. Other than that I have no complaints. Customer service was good.

ADRIEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia B. 
Évaluation :
5

Do what you did for me. Great job U-haul!!!

Joyce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
5

Everything was great

DEMETRIA R. 
Évaluation :
4

The truck drove rough. The engine sounded like it was about to give out. The young lady who did my return inspection didn't greet me. She just walked up to the truck looking at her phone. She could have been more friendly

stacy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

I recieved excellent customer service and I would recommend that store to anyone who needed a Uhaul to pick up from there thanks to the representatives

Aurora M. 
Évaluation :
5

The truck I had can use some much needed front end work.... it sways

RANDY J. 
Évaluation :
4

Open up local stores phone line, it's too hard to get customer service on line, and they will send you pass a uhaul stores that showing several trucks on the lot that you needed when you call for a truck and the place they sent you too is much farther out. I could organize this business better.

Brenda B. 
Évaluation :
5

Great staff

Sholynda W. 
Évaluation :
1

Dirty shop dirty truck

CHRISTOPHER L. 
Évaluation :
4

The only problem I had was that I had to return to the store after picking up my furniture because the signal lights on the vehicle were not working. So maybe it's a good idea to check on those things before renting out the vehicle. Other than that I had a really pleasant experience. The young lady gave me a new vehicle right away and the young man help me move my furniture to the new vehicle.

LAQUINTA L. 
Évaluation :
5

N/A, everything was wonderful. Thanks so much.

KAREN T. 
Évaluation :
1

First repay my refund from the previous day before you attempt to charge me more; You still owe me 49,06 $. I do not owe you anything. Put the difference back on my card immediately. Enough business days have gone by. I'll never recommend you to anyone else

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaliyah B. 
Évaluation :
3

Very bad operating vehicle it ran fine when I pulled out uhaul station but when it was loaded with clients furniture truck started spurting and shutting off did not have time to return it due to truck being loaded with clients furniture this truck wasn't serviced very well thats one reason I had a late return and lost money on my contract with my client William r Eubanks interior design would love to lease again but dispute any charges that where added on to my reservation contract

Freddie W. 
Évaluation :
4

K

beverly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Deauzhane M.  |  Online Move In 
Évaluation :
5

Keep doing the same thing that you are doing

HOWARD J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antionette S. 
Évaluation :
5

very pleased

Évaluation :
5

This facility was exceptional in every way. They were so helpful and friendly and renting my storage locker was a breeze. I high recommend this facility for anyone. The location is easy to reach and the hours are so very convenient.

Jacqueline H.  |  Expérience générale 
Évaluation :
5

very nice

Corey M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAUNNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominique E. 
Évaluation :
5

I truly appreciate your employes at the Lamar/location. Thank you for a very good move ðŸ'

Diaunne P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie J. 
Évaluation :
3

I spoke with customer service and was quoted a flat rate of 109 and 200 miles and everything after that would be 0,29 cents a mile. But when I went to pick up the van I was quote a different price. When I said something about I was told inside the store is different. Dont understand Uhaul is Uhaul then I thought when you rent you rent for the day. I was told 4 hours but told her that was impossible so she said by 4.Really disappointed.

Deloris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER T. 
Évaluation :
5

I think it's just a bad location. Everyone, is moving out East. But great customer service and staff!!!! Probably, the best customer service and staff in the state!!!!

saray S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorenzo T. 
Évaluation :
5

In todays work place as a employer you cant always get the best employees in. But what can stress to employees, when you come to work. Lets strive for professionalism, The customer can see when this lacks.

MARK H. 
Évaluation :
5

Everything was great

Christopher J. 
Évaluation :
4

When I returned the truck the young lady was the definition of unprofessional. On her phone and cussing to her bff. That's how loud they were. Other than that it was a good experience. The guy who rented the truck to me was VERY Nice and professional. If uhaul is hiring I will apply to give uhual a professional person to work anytime.

Raeayria I. 
Évaluation :
3

Root problems were (1) equipment reserved on website (pads and dolly) were not available at pickup (site said not communicated to them) and (2) truck was dirty, beat-up, and had a defective cargo latch, but ran well and got the job done. Staff onsite did their best to remedy.

CHARLES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

I will go to Penske!

Kimberly W. 
Évaluation :
1

Qualify your inventory at each location prior to making a secured reservation. This is an inconvenience to the customer when the vehicle is not available. If you are an essential service provider, your standards and practices are subpar. Personnel should be trained. Personnel should never engage in conversations about customers in front of other customers. Very distasteful. This was an awful experience and I will not use Uhaul for anything in the future.

ANGELA J. 
Évaluation :
1

I think this uhaul SUCKS!!!! I was scheduled to return the equipment after hours and was charged extra money for returning it late but noone was at the location. I was charged an extra fee for no good reason. I hated it....I hate uhaul of Memphis. I wouldn't refer my dog a dog house there for the treatment I received. Customer service was rude and unhelpful as well.

ANTOINE S. 
Évaluation :
5

N/a

LARRY H. 
Évaluation :
3

Common Sense Courtesy ~was enough for Me to Rate this location with Well done for the environment itself~

Mercy H.  |  Expérience générale 
Évaluation :
5

Even though there were a few mechanical issues solely due to the weather, your staff did more than enough to accommodate my family and I in a timely manner. For that I am forever grateful.

Vincent N. 
Évaluation :
4

Given the Location~It Was Great Customer Service

MERCY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela S. 
Évaluation :
3

Reservations tell you that you have a truck reserved get there and find out you don't was very upset had to drive a 10 foot truck when I reserved a pick up truck

Antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
4

S.O.

Derrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C H. 
Évaluation :
5

Continue teaching renters how to park the trailers.

Tony S. 
Évaluation :
5

Everything was fine

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
5

I always on point!

LOUIS M. 
Évaluation :
5

Very friendly and helpful staff!

C H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALISA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

The gentleman who was there when I picked up the truck and the one who handled my return were both friendly and professional.

Latanya W. 
Évaluation :
5

Thank you 😊

Darius S. 
Évaluation :
4

Recommend products to customers and their needs with the move

Jacob W. 
Évaluation :
5

The service was great! The clerk that waited on us was very patient, friendly and helpful. She gave me a better drop off point, that was in Georgia ,from the original reservation that saved me time and a few dollars. She went over our contract, made sure I understood, and answered all my questions! Excellent!

Eunice N. 
Évaluation :
5

The service was fast and efficient. The workers also took extra care to make sure the truck i used was clean from the previous owner.

Bryant H. 
Évaluation :
5

Jasmine gave me excellent customer services. She made sure I understood everything and was very helpful in assuring me that my belongings would be in a secured space. She deserves a Gold Star!

sharon s.  |  Premières impressions 
Évaluation :
5

Nothing for now, everything was excellent .

Doris J. 
Évaluation :
4

Customer was good

Tanisha B. 
Évaluation :
3

The location I rented from was wonderful however, booking needs a little work. An employee scheduled me to pick up a truck in Southaven Ms, where I arrived to find out there weren't any trucks at that location.

Dezerea B. 
Évaluation :
5

Don't charge for mileage and rental thanks

Alfred G. 
Évaluation :
5

The personnel were Professional, and helpful... Thank You.

Melanie M. 
Évaluation :
4

Inform customers while in office or sooner than when customer is in truck and about to leave in regards to texted information pertaining to links to be completed before 10 minutes expirations.

T M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kiara A. 
Évaluation :
5

Keep up the good work,had no problems,the staff was more than helpful,my wait time was minimal,and the workers really cared for the customer's,was a good experience.

Jimmy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon M. 
Évaluation :
3

Reserved the truck online the previous day; came to pick up truck, none available at my reservation time. Offered me to go 21 miles to pick up a truck and do a one way; never offered to credit account for going way out of my area. Moved my reservation to the next day (today). No dollies available, representative not pleasant nor friendly. My alternate driver noticed the miles on the truck did not match the miles on the slip. It was 4 miles over. When tried to bring to representative attention, he waited 6 minutes and just left. So i was charged 4 miles i did not use. Upon return the rep tried to say we returned the truck dirty. The truck was dirty already and engine wouldn't start a couple of times. Just overall disappointing.

LORI P. 
Évaluation :
5

I do not remember the young lady's name who helped me when I closed out my contract but I did want to say that she went above and beyond to accommodate our needs and I really appreciated her professionalism and outstanding customer service.

Kathryn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace H. 
Évaluation :
1

The employee that you had closing your Lamar location in Memphis, TN was absolutely no help at all. She acted as if she didn't want to be there. She had a nasty attitude and was watching movies on the computer.

ALICIA J. 
Évaluation :
2

CUSTOMER SERVICE IS LACKING. MAKE THE CUSTOMER WAIT UNTIL THEY ARE FINISH TALKING TO EACH OTHER(COWORKERS). TAKE THEIR TIME CHECKING YOU IN AFTER YOU RETURN THE TRUCK.

MARY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

teresa B. 
Évaluation :
5

Nothing, everything is in place. Good job

mattie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Trevor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO R. 
Évaluation :
5

This location was not where I had originally reserved a truck so I was initially concerned when the pickup location changed. I found, however, the personnel at this location were very efficient, timely, and provided excellent customer service. I highly recommend this location.

Robert S. 
Évaluation :
5

They were very helpful and professional.

jennifer W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shante D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricio G. 
Évaluation :
5

My overall visit and service online and in person was Excellent and fast....Thank you

Janice F. 
Évaluation :
5

Great staff, very friendly and helpful. I use this location for my business and personal needs.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marryanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rayshundre J. 
Évaluation :
5

Service was excellent

Julie L. 
Évaluation :
4

Be a little more costumer friendly! No greeting or smile

Richard H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy T. 
Évaluation :
3

It was upsetting to not be given a downstairs unit as requested. I'm disabled and storage was upstairs and very difficult for me.

Janette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMEEKA W. 
Évaluation :
5

Miss Jasmine was amazing! The process was easy and straight forward

ALEEAH B.  |  Premières impressions 
Évaluation :
2

The ceiling was leaking and all my things got molded!!!!

Joy R.  |  Expérience générale 
Évaluation :
5

I was very pleased that they worked with me since I wasn't in town very much. Staff was very helpful.

Curtis T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D.  |  Expérience générale 
Évaluation :
3

The place has a lot of trash lying around and the lot is so full you can't navigate the trucks into storage area to unload without assistance (moving stuff around to make way). They DID assist us for which we were thankful, it's just the place was disorganized and quite a mess.

Janette B.  |  Premières impressions 
Évaluation :
5

Ya'll Rock #1

shelia w.  |  Expérience générale 
Évaluation :
3

They only had 1 cart per building and no elevator for the upstairs rooms which made it difficult to move in with big furniture and appliances.

Shuan F.  |  Expérience générale 
Évaluation :
5

Great experience with Jazmine! Looking forward to returning to use the Lamar Semmes location for future business.

MARLENE F.  |  Premières impressions 
Évaluation :
4

This place was convenient and the staff friendly.

Patsy W.  |  Expérience générale 
Évaluation :
5

this is the second time I've used them, everyone is always friendly and willing to assistance. I especially want to thank them when the storage door broke they fix it quickly.

ADRIANNE G.  |  Expérience générale 
Évaluation :
5

Staff was friendly & professional

Yoni Z.  |  Premières impressions 
Évaluation :
5

Very good service.

VANESSA J.  |  Premières impressions 
Évaluation :
5

Staff was nice, welcoming & helpful

Kenya J.  |  Premières impressions 
Évaluation :
5

SUPER GENERAL MANAGER AND WONDERFUL STAFF! I GIVE THEM A BILLIIN LIGHT YEARS OF RECOMMENDATIONS! ~SUNSHINE

SHANNON W.  |  Premières impressions 
Évaluation :
2

I had a lot of things lost/damaged due to mold growth in just a few short months. But if it were not for that very important fact, I would give it a higher rating. Management was AWESOME!

CaSandra W.  |  Expérience générale 
Évaluation :
5

Personnel were very helpful especially because once I told them what I wanted, they showed me space but acknowledged that location didn't have what I needed and was not open the hours I required.

Mary Lou M.  |  Réservation 
Évaluation :
5

No comments

Antrolique S.  |  Expérience générale 
Évaluation :
5

Thanks

ashinik j.  |  Expérience générale 
Évaluation :
5

Good experience

Edward W.  |  Expérience générale 
Évaluation :
1

Storage place is awful anybody can go in, unit was to small, very inconvenient, to much money, they changed my storage place at the last minute from union to Lamar didn't upgrade my unit when I change

Kevin S.  |  Expérience générale 
Évaluation :
3

I hate leaving feedback but I get 7 emails a day. I hope if I fill out the survey, I will get less emails

Bryon B.  |  Expérience générale 
Non reviews have been submitted for this location.

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