Customer Reviews for U-Haul Moving & Storage at Lincoln Square Meriden

540 évaluations

311 W Main St   Meriden, CT 06451

(203) 599-0068

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(203) 599-0068

311 W Main St
Meriden, CT 06451

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Patricia was most helpful. I arrived early and she was still able to accomodate me. It was a simple check in and check out process. Overall I am completely satisfied. Merci.

CRISTIANA W. 
Évaluation :
1

Very upset, original reservation was for hartford ct, was redirected within 1hr of pick up to go to a location 30min away from there to pick up truck and AT. Drove 45min out there just to be told the AT was not even there. Was redirected to location that was 50minaway. Used my own personal money and gas to drive to meriden location and they over charged me. Uhaul Reservation which I have documentation was for 702 $. I was charged at pick up of truck 842,00 $ Extremely upset and as a military disability Veteran absolutely no respect was given at the meriden location. Very very unsatisfied. Will be taking all future business and referrals else where to Budget

CAMERON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
1

The worst customer service ever they gave me a defective truck and did nothing to resolve the situation …….

ABIGAIL F. 
Évaluation :
1

Staff was extremely untrained, Vehicle had more mileage on it than reported and less gas than reported, when I tried to correct this the only staff on hand was unable to change it in the system, He repeatedly attempted to facetime or call his manager on his personal cell phone that had no service. I eventually had to walk out and eat the cost because he was making me late for my pick up with the vehicle.

SCOTT N. 
Évaluation :
5

Excellent work

JUSTO B. 
Évaluation :
3

Truck reeked of marijuana and had marijuana in the cup holders. It wasn't cleaned out prior to me getting the truck.

Benjamin I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
3

Maintain the equipment. Very unsafe, could cause accidents as the brakes on trailer kept applying randomly.

RORY B. 
Évaluation :
5

Thank you for your kindness and Understanding! Much Love, Deb Bousquet

Debrah b.  |  Expérience générale 
Évaluation :
5

Were very nice and helpful.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LABEAT M. 
Évaluation :
3

Friendly and responsive agents

RICHARD K. 
Évaluation :
5

I had a very good experience at UHAUL at Lincoln Square in Meriden. All staff were always very helpful. My furniture was very secure. Highly recommend this facility.

susan m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCHELLE M. 
Évaluation :
2

Don't tell customers at the pickup time after they also called and confirmed, that they cannot have their agreed upon truck size as listed on original reservation printout. Very frustrating and time consuming at this Uhaul facility.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY S. 
Évaluation :
1

- None of the employees wore masks. - No shields at the registers to protect the customers from the unmasked employees.

LISA B. 
Évaluation :
3

Front desk has no personality, I had to wait for her to help me because she was answering a text on her personal phone. When I returned the truck she stated she will send me my invoice and check me out through email because she's helping someone in the back. Unprofessional at it's finest.

ADDRION D. 
Évaluation :
5

Anixalie was a pleasure to work with while renting a trailer at the busy Meriden Ct location! She was thorough,efficient, and friendly through the entire process even while dealing with several issues to ensure safe towing with my truck. I will definitely choose this location again!

Jamie S. 
Évaluation :
5

Efficient knowledgeable. Quick check in and check out. Just what you need/want.

HOWARD S. 
Évaluation :
2

I rented the cargo van there ro van put the same amount of gas that was in it when I rented it which was hardly I'd say an eighth of a tank I thought it was empty but the girl came out and said no it wasn't I drove it 17 miles went to the gas station right next to there and returned it with the same amount of gas yet I was charged for gas that I put in the vehicle that I didn't use cuz I replaced it

KATHERINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Great people you have working there.

RICARDO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doug P. 
Évaluation :
2

Disorganized

Stanley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
2

Well for one have the right equipment I reserved and two have the store open at the time it says it opens. They said the store hours where 7 to 7 and I showed up at 7 no one was there until like 7:15. And when I showed up the next day around 7 no one was there to check in the equipment. So I did the online check in and left around 7:30. The store hours on Sunday are 7am-5pm posted on the door. I left at 7:30 and no one was there yet.

ALLEN S. 
Évaluation :
3

Issues with entering the unit had I waited until after hours which I had planned to do I wouldn't have had access to the until to unload the truck we rented in time for the next day return. My code didn't work to get in so I called the office and they were open I had to go get a card to get in I go back down to the unit and there was a note stating there was a lock included but not in the unit itself I called the office again, same person I spoke to about access, she stated I had to go back up and retrieve the lock… just a bit annoyed with the customer service and lack of attention to detail.

Maria I.  |  Online Move In 
Évaluation :
5

Much better than west hartford. I will use them from now on

Philip F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daisy O. 
Évaluation :
2

Check in took way too long it cut into my rental time even with arriving 25 minutes prior to rental time.

MARIA I. 
Évaluation :
1

i returned the trailer day early, the person checked me in said i am good, then i got a bill for another day due to being late. this is crap. i called and no help at all, the people were not willing to help, this is a terrible place with no customer service. i had to pay a extra day with no cause to, i was trying for 3 hours and gave up, never will i rent from you again

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Convenient location for me and would recommend to others.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
3

The young man who took care of me was very nice!

Darleen C. 
Évaluation :
3

ask for a 7 pin did not receive put on STD 4 pin they all were on the phone texting or away from work station Do you take personal checks I was told no. They did not walk me to my car nor review install

CHARLES R. 
Évaluation :
5

Excellente expérience

JEFFREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNTER C. 
Évaluation :
5

Nothing, they were great!

Elizabeth M. 
Évaluation :
5

The manager was amazing! She has her business under control!

MATTHEW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
4

Upon picking up my truck @ 3;00PM, there was only 1 UHaul person at the location. I was one of 4 customers who were waiting for more than 10 minutes to be served.

Robert E. 
Évaluation :
5

The staff at this location are excellent! Very good customer service! The hitch pro who installed the hitch did a great job and even showed me what he did while the car was still up on the ramps. Would highly recommend this facility and staff!

Sean O. 
Évaluation :
5

Fantastic experience. Very helpful staff especially when I picked up the trailer. Patricia deserves a raise for sure

MARK G. 
Évaluation :
3

Train management and employees better for a better customer service and customer satisfaction. They weren't oriented on their duties also, management wasn't the best. Employees did whatever they wanted with my reservation and it took me two hours of my moving day time to figure everything out. Everything else like prices and equipment was excellent.

NEISHALIZ R. 
Évaluation :
5

The Rep was 5 stars 😁

KEVIN G. 
Évaluation :
2

I rented a truck for two days and before I brought it back I asked the guy behind the desk if I needed to clean it or would I be charged for cleaning and the guy said "NO". So I asked if I would be charged for a second day because I had it two days and the guy said "NO YOU'RE ALL SET". I wish I got his name!! So of course I checked my card and there were more charges- 65 $. The truck was 19,95 $, the insurance was 14 $so I'm wondering why so much and I call them and there is a cleaning Fee and another days charges. I don't expect anything for free, I had it for 2 days and have no problem paying for 2 days but I don't feel I owe for cleaning because I would have cleaned it myself if he had said I would be charged for it.

Rhonda S. 
Évaluation :
1

They were rude and inattentive.

John P. 
Évaluation :
5

excellent service

LUIS C. 
Évaluation :
5

The truck cab had a very strong odor, probably from cleaning. Unfortunately, it never went away. Also, we were planning on using the outlets to charge our cell phones but neither worked. And, a demonstration on how to adjust the mirrors would be helpful.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGDALIA C. 
Évaluation :
1

Improve customer service.

ALLEN C. 
Évaluation :
3

They didn't have the truck I originally reserved. But had another truck so at least I got a truck.

CHRISTINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Best customer service ever!!!!!! The entire staff from start to finish were professional and courteous. They made the rental experience amazing and I highly recommend anyone needed to rent a truck to visit this location!!

JESSE S. 
Évaluation :
4

the equipment was clean but I think they should go over the maintenance of there trucks a little better. I rented a 15 ft van with ramp and everything was good except seat had a good tear in driver side. The steering wheel was very loose well driving making truck a little uneasy. Other then that service was excellent and everything went very well I would still recommend!!!

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Z. 
Évaluation :
1

This was the worst experience with a u-haul order!!! I will never use this location again! Made online reservation and when I arrived equipment was not available. The customer rep keep calling me to return the truck after 3 hours and my location was more than 3 hours away. Terrible experience! I will not recommend this location to anyone.

DOMANIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN O. 
Évaluation :
5

Everything was quick and easy. I will easily use this location again.

ALFRED F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE F.  |  Expérience générale 
Évaluation :
5

Very professional and excellent staff.

dwayne J. 
Évaluation :
4

Really like it

Arelis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Q. 
Évaluation :
5

Professional company great staff

VINCENTL B. 
Évaluation :
5

Bien

AMAURYSTERLING F. 
Évaluation :
5

Excellent Customer service. I needed to extend my rental and I was unable to do it online. My fault nothing to with UHaul. Patricia went above and beyond and made things happen. The General Manager was very professional and it was evident she liked what she does.

VIRGINIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sergio r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

I would like to say that the manager in your 311 west main st. in Meriden Ct. location was OUTSTANDING she went above and beyond to see that i was a happy customer. Her name was Keisla Rios, i just want to make sure she gets the recognition she deserves, Thank you and her.

scott J. 
Évaluation :
3

They initially tried to give us a trailer with a nonworking turn signal light - thankfully, they were able to give us another one from their inventory

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Thanks for your service

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE A. 
Évaluation :
5

The facility is unbelievable wonderful! We have long been tortured by only having the dirty and god-awful facility on East Main in Meriden so this makes you WANT to have to rent something from UHAUL. Workers were excited about the facility, too, and it is an impressive scene driving past on West Main.

LAURA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Freddy S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARITZA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM V. 
Évaluation :
5

Nothing, the rep that I dealt with in the store was nice and the truck was waiting. Store was very clean. Seemed really organized. Merci

MARY B. 
Évaluation :
5

Easy pick up and drop off

BRIAN H. 
Évaluation :
5

Fast friendly service, super clean , I will definitely be back!

CHRISTINE E. 
Évaluation :
5

Guys at the desk were very helpful.

MICHAEL K. 
Évaluation :
2

The cargo van is too expensive and inappropriate for my needs. Standing room is entirely too short to work in when loading and unloading the equipment I use. The 5X8 trailers I usually rent are perfect for the job. There were none available but this is not necessarily the fault of the employees. The employees were very professional and helpful despite the circumstances. I'm buying my own trailer and since the employees at the Lincoln Square location have always been helpful to me, I will need their assistance for storage. Bottom line, employees get five stars, the van gets one.

Sheldon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya G. 
Évaluation :
5

I forgot if I rated my 2 guys alread... They were AWESOME. Nicest guys I could meet and did an AMAZING job. AMAZING. BEASTED MY PROJECT.

JASON M. 
Évaluation :
4

Everyone was very polite and helpful. However, I never received a call to say my hitch wasn't available. I drove to a Subaru store to buy one from them. I was told it would take an hour to install. All told I waited 6 hours. They helped me with the cost and apologized. What can you do???

Tara C. 
Évaluation :
3

When I walked in there was no one to help me. When someone finally came to the front she wasn't very helpful. Handed me the keys and told me the truck was right around the back. She was more inclined to help others that shared her ethnicity background with long conversations and a smile and even brought them to their truck. My truck was not just around the back. It was something to hunt for and quite a hike and a little bit if a hunt searching for the number on it. Spent more time hunting for the truck than driving it.

CHRISTOPHER S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
1

When we got the truck the gas was not even a quarter of a tank full I took a picture to show them and when we return the truck we had it at a quarter of a tank I showed them the picture of when we got it they said no problem and then I got my bell and they charged me 66 $for gas I tried to call to explain again that they overcharged me and said whole time was 15 minutes I waited an hour and two minutes before hanging up

Michael W. 
Évaluation :
2

I literally filled the tank over the amount it originally had, but they lied and said it was under the amount. So I'm very upset about that. But it's whatever. I don't recommend the location , but the building itself was clean, and the equipment did its job. Also, the employees seemed like they were just annoyed when I asked questions, so that was annoying.

JOSE B. 
Évaluation :
5

The customer service was excellent. I needed a truck last minute and they were very helpful! Thank you!!

YAJAIRA H. 
Évaluation :
1

I had a reservation for 12:30 , I didn't get my van until 1pm. The location had a line of 5 or 6 people only one staff member who said he had just got in and a worker who was saying he was only on his third day of training. There was a sign that said 50 $reservation guarantee. I asked the gentleman about it and he told me they don't do that at that store ; I needed to call customer service. I tried contacting customer ice and I had been on the phone for 30 minutes and needed to hang up to steer my moving process. Terrible location and now I know why I was told that they were terrible.

JAZMINE L. 
Évaluation :
5

The staff I dealt with were very friendly and fast to get me on my way (which I greatly appreciate). I will use them again.

Carolyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrod S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA G.  |  Premières impressions 
Évaluation :
5

!awesome

BENNIE M.  |  Premières impressions 
Évaluation :
4

Kieshla the manager is amazing. She's professional and effective.

Darnell M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april b.  |  Premières impressions 
Évaluation :
1

I reserved my unit a month in advance. I was not informed that i would not get a unit size as requested and reserved and only found this out the sat of my move which made the situation stressful. The facility did not even have the unit size that I needed. I then needed to reserve TWO smaller units at a combined higher price than I wanted/needed to pay. There are rodent boxes in the units that may me feel extremely uneasy to store my important and meaningful personal belongings.

Jaimee R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arelis G.  |  Premières impressions 
Évaluation :
5

Lo recomiendo a mis amigos. Y volvería a utilizar el servicio.

Brenda V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEILANI P.  |  Premières impressions 
Évaluation :
5

Keishla la mejor la llamaba tarde en la noche y simepre m contestaba aunque no fueran horas de trabajo. El día que llegue me dieron el cuarto q no lo podía abrir y ella estuvo ahí con nosotros y me ayudo tarde en la noche y veníamos de NJ y no pudimos llegar a tiempo y ella nos estendio el tiempo y nos dio aseso para poder terminar la mudanza. Le meilleur ❤️❤️❤️❤️

Maria C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Criselda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLYN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Criselda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLYN S.  |  Premières impressions 
Évaluation :
5

I receive great service Thank you

MARIE L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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