Worst experience I have had. I reserved a truck well ahead of time to pick up in a specific location. They texted me 30 minutes before the pickup time with a different pickup location, when I was already driving to the location I had selected. I waited in line for 30 minutes to talk with someone. Meanwhile, one of the employees responded to me rudely when I tried to explain that I was there to pick up a truck. Later, he accused me of calling Uhaul while in line when I was on my phone doing something else. When I finally got to the location where the truck was waiting, it was an hour later than I had scheduled to pick up the truck. However, none of this was taken into consideration for the return time, causing it to be returned late. Consequently, I was charged double as if I had rented the truck two times. If you are reading this, rent from somewhere else where you can enjoy a professional experience.RUBEN C.
Customer Reviews for U-Haul Moving & Storage at Lynnview
Pour nous contacter
Louisville, KY 40213
(S Of I-264)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SHECONDA B.
Le client n'a pas laissé de commentaire.CHARLES F.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.CHARLES E.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.kenny W.
Le client n'a pas laissé de commentaire.DYLAN A.
I picked up the trailer at around 2:30 PM and returned it around midnight the same day approx. 2 weeks ago. I told the U-haul rep that I was bringing it back the same day. I didn't know I needed to contact U-haul to let you know it was returned and I just received a bill (and a debit on my checking account) for a full week rental. I generally call the following day to make sure my rental is checked in, but this time I forgot. I had to file a complaint and hopefully this will be resolved. Apparently, this is a common problem as I frequently rent trailers that have to be checked in before I can rent them and no U-haul employees even know they are on the lot until I inquire about renting them.DANIEL C.
Everything went well, I appreciated the drive-through service. The gentleman helping us was very nice. Everything went well. Thankful that we were able to get a big job done for $34 which is a big bargain for the 4 by 8 trailer. Thanks againHERBERT P.
Was charged incorrect amount and have yet to have it fixedAmber D.
Le client n'a pas laissé de commentaire.JOHN O.
The service was great and simple over all good jobDAVID M.
Le client n'a pas laissé de commentaire.JORDAN S.
Le client n'a pas laissé de commentaire.YOLANDA C.
Accurate mileage/ gas info at pickup. Store actually open during posted business hours. Vehicles deodorized after heavy smoking.Melody H.
Le client n'a pas laissé de commentaire.PERRO N.
Very bad experience. No one at the storeNoah P.
Le client n'a pas laissé de commentaire.TALAISHA L.
I've dropped off equipment here several times. Always smooth as silk...Julius B.
Nothing. The employees were very kind and helpful.Grover B.
Le client n'a pas laissé de commentaire.MICHAEL W.
Line was slowKENNETH H.
Le client n'a pas laissé de commentaire.CHADWICK S.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.MICHAEL J.
Y'all charged the wrong accountCRE'SHONDA S.
How about give the money back when it's supposed to be giving back and quit trying to play some dumb ass game money is too hard to come by and keep nowadays especially when somebody is trying to keep your money without telling youCarol B.
The gas was not where the paper said and no real helpPRINCE YAZANYAHU Y.
Le client n'a pas laissé de commentaire.TAMMY M.
Le client n'a pas laissé de commentaire.BRUCE S.
Le client n'a pas laissé de commentaire.HASSAN O.
Le client n'a pas laissé de commentaire.JEFFREY G.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.Amy B.
Le client n'a pas laissé de commentaire.MATTHEW R.
The rear taillights went out while I was driving in the dark. I had to use the flashers for 30 miles. Several people flashed lights at me. They came back on when I started the car.KATHERINE H.
Le client n'a pas laissé de commentaire.BETHANY R.
When we arrived, the truck had not been classified as one way. We had to wait for the re-classification even though the UHaul agent claimed it had been ordered 6 hours before. Other than the wait, it was fine.Timothy D.
Le client n'a pas laissé de commentaire.Ronny A.
Great and helpful people. I will rent again!ROBERT M.
Le client n'a pas laissé de commentaire.Robert J.
Other than the battery going dead on us everything went very well. No other issues.GERALD B.
Le client n'a pas laissé de commentaire.Danois A.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.STEPHANIE J.
Jason and the rest of the crew were phenomenalTHOMAS G.
Le client n'a pas laissé de commentaire.SHINETRA L.
Nice customer service and very helpful and I would recommend this place highly appreciate their servers and very attentive peopleCLIFTON G.
It is best practice to serve the customer facing you and put the incoming phone call on hold. Then if there is a line of customers, take the phone caller's number and call them back.LINDA G.
The Preston Location did absolutely fine on the UHaul rental. There was a bit of dirt or paint markings inside but it's a moving vehicle so no surprise there. The issue for us is we booked with the Jeffersonville location who had at least 6 vehicles on their lot, none of which were in working order and had to send us to the Preston Location to get our rental which is across the river and a good 20 extra minutes away. Again, not the problem of the Preston location but it certainly affected the overall experience.CHARLES H.
Make sure you actually have ALL EQUIPMENT when your website says you have it. I booked a dolly and couldn't get one.MELINDA G.
Le client n'a pas laissé de commentaire.Brynden T.
Le client n'a pas laissé de commentaire.DUANE H.
Everything I rented with an early checkin box was messed wrong key in it had to wait 2 hrs and ten minutes for someone to show up trucks transmission going out step ladder kept sliding out state trooper stopped us for that got to location and where I was picking up merchandise had left waiting two hrs for me so trip waisted then got back they hassled me over less than a quarter tank of gas 100$ ðŸ˜³not to mention the employees are lazy and smoke in front of guest blowing smoke in my face talking about don't say nothing we gonna credit you 70$â€¦â€¦.whatâ€¦..Never ever again oh they credit me 70$ out of the 320 I spent for nothing never ever again Penske will be who gets my $$$$$ if ever needed should have paid the higher price fir a better truck and service . I called and they said that's all we can do for you and then put that unsafe truck back out for rental smhâ€¦â€¦â€¦cheap isn't everything be carefulDemeka B.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.WILLIAM H.
Stop double charging people?ASHLEY F.
Great serviceKEVIN J.
Not original locationGARY C.
Fast, cheap and awesome service.ROBERTO P.
Great experience and fast friendly serviceJASON R.
Le client n'a pas laissé de commentaire.LEXIUS Y.
The uhaul that I received was in terrible shape. Ran terribly. Neither door would close without slamming it 2-3 times. It wasn't cleaned out at all in the back, nor was the cab, definitely had a weird smell. The man in the office was nice besides that the actual vehicle was in bad shape.ALEXANDRIA G.
Le client n'a pas laissé de commentaire.STEVEN L.
No suggestionsJAMIE L.
Ruben was the employee that helped me when i returning the trailer. Ruben was very professional and took care of everything.Ramon P.
Le client n'a pas laissé de commentaire.Matthew S.
Good renting experience.JANIE D.
Le client n'a pas laissé de commentaire.Owen R.
Our customer service representative was great. She handled our rental with ease even though we changed sizes from our reservation. She also went outside to hook up the trailer and was very knowledgeable at that as well.SUSAN M.
Le client n'a pas laissé de commentaire.ELIAS D.
Jason was very helpful. Will rent again from this locationMICHAEL W.
Le client n'a pas laissé de commentaire.Alfred D S.
Le client n'a pas laissé de commentaire.ROBERT E.
Le client n'a pas laissé de commentaire.Jacob D.
Le client n'a pas laissé de commentaire.VICTORIA A.
1) It took way too long for my ubox to arrive. 2) The uhaul place in SF refused to deliver my ubox or work with me to figure out what we can do, even though I had paid for delivery. 3) The lady I spoke with in San Francisco was extremely rude to me. 4) The amount of money I spent on this was absolutely not worth the headache I had to deal with.Jason G.
The car not smell goodRonny A.
I ordered a appliance trolley and it wasnt there. This was the 2nd time this has happened. I would say use this place but if you need things like this go to home depot. Maybe partner up with home depotJANEEN E.
I was greeted by the general manager at the location, who confirmed my order and completed the questions/answers efficiently. The gentleman operating the yard hooked my trailer up, then we went through a safety check. The door was a tad rough to open, but not cumbersome. The 6x12 with dual axle towed easily, and i could tell the trailer brakes worked! My drop off was equally smooth - i pulled up, took out my moving blankets, and backed up into the designated spot, where the pleasant yard operator unhooked the trailer and sent me on my way. If you know how to tow, i recommend a trailer over a truck for lower cost and to visit the U-Haul location at 4612 Preston Hwy for a pleasant experience.MICHAEL M.
Le client n'a pas laissé de commentaire.Michael S.
I make reservations from Bardstown rd location, until Friday they didn't call me , Saturday when i about pick up they told me they don't have van that location and they send me to Preston highways from my home that location is 7 mile coming and going they charged me for 20 mile extra, and I pay for Uber pick up time and after droop up , they charge me extra 43 box due to extra mile that is not my fault and reception people are so rude and lazy at Bardstown rd they don't care the customer â€¦ they are busy to look their nail and hair style . ThanksANIL K.
Too many furniture pads. Also, my card wouldn't allow a purchase of 3 000 for the container, so I had to withdraw cash and go pay in person. It would be much better if you could accept partial payments over the phone, or accept check routing numbers.CHAD S.
The staffs are very nice. Thank uRobert D.
Unfortunately the Ubox storage was not open over the weekend, although my booking was confirmed for Sat/Sun; I had to come back the next day which was quite inconvenient, and also made my trailer drop off late. My booking was confirmed for "U-Haul Moving & Storage at Lynnview" however the Ubox storage and Uhaul store actually operate separately, and only the Uhaul store has a customer service area. I had to communicate with the Ubox storage via phone/text but often had to check in with the Uhaul staff to gain access to my Ubox; all a little confusing. The Ubox storage also doesn't operate on weekends to allow you access to your box; this should be communicated in advance.Jamie-Lee P.
The customer service was excellent and the truck was clean and well maintained made the move run more smoothly.SUZAN C.
I give these remarks, because I am the wrong person get sent this. I am not Terry Mucker! Please get the email right!Terri C.
I was picking up the truck thru my phone but then had to wait 20 minutes for a key because no one was behind the desk. Then I tried to drop off the truck after hours but the app wouldn't accept any pictures and it's an unsafe location. A drug addict kept circling the truck as I was trying to get the app to work! Now I'm being charged a service fee because the app didn't work.Tiffany L.
I love the staff here. They're busy but they get it done regardless. I've been moving three past two weeks and I've been in and out the whole time. These guys are clutch. Great location, top notch staff.AARON M.
Le client n'a pas laissé de commentaire.SUSANELIZABETH B.
Tried to check unit in last night Tried to do it on phone Rental return prompt kept taking me to rent a unit Tried to call the 800 number was told a 61 minute wait fir assistant Should i need help that bis a very long time for assistance and phone would be deadROBERT K.
faster check inGARY J.
Everyone that works here has been nothing but a pleasure to deal with!! Definitely 5 starsTHOMAS G.
Improve communication between the uhaul store, to the uhaul storage facility, to the seperate movers you dispatch, to the customer. Our experience was pretty bad getting the right information we needed, and a lot of our furniture was broken and cracked even when protected.Cassandra N.
Tried to over charge me for gas ...then the guy Jay at the Preston store was rude when I called to ask about my gas money back ..never do business with y'all agianCHARLES T.
This site had only one person working on a Sunday morning. It took quite a bit of time to get my cargo trailer since it was not checked in the night before so it could not be checked out until it was checked in. The customer in front of me was told his truck was not even available, but they did find him a different truck but that took longer than expected. You could tell the one employee was very stressed out due to all of this.RICHARD L.
Le client n'a pas laissé de commentaire.NATHANIEL H.
Website needs improvement. Would not allow for 24 hour rental, times were strange, pick up at 10:30 a.m.Georgia P.
Le client n'a pas laissé de commentaire.Claudia H.
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