Évaluations des clients U-Haul Moving & Storage at Lynnway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Lynnway

Cote générale :

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Dawn R.
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It wasn't clear were I was expected to park the truck. The lot was very full

Nikolaos I.
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Le client n'a pas laissé de commentaire.

MOHAMMAD H.
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Only thing we have to pay for millage & pay for the gas too.

William M.
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Le client n'a pas laissé de commentaire.

Jae R.
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Le client n'a pas laissé de commentaire.

OSCAR F.
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Le client n'a pas laissé de commentaire.

Eddie R.
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Le client n'a pas laissé de commentaire.

JUAN Q.
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Le client n'a pas laissé de commentaire.

FABRICE K.
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I was given a cargo van with smell of pee. I'm very disappointed.

ARNALDO D.
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The only thing was the TPMS sensor was on the dash board indicate the one of the tires was low on air

CURTIS L.
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Le client n'a pas laissé de commentaire.

JILL M.
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Le client n'a pas laissé de commentaire.

SOURIJAR P.
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Le client n'a pas laissé de commentaire.

Abdulai B.
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Keep up the good work.

Ryan S.
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I called ahead and representative was very pleasant and helpful and we were able to make the reservation very quickly. Only issue i had was trying to do after hours return. For whatever reason, your website would not recognize my location even though I had location services turned on. I'm not sure of the issue, but I still dropped it off and put the keys in the drop box. Everything was fine. Great service and very efficient. Thanks.

Donna D.
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Everything went great. On-line scheduling was easy. Great Customer Service as well.

DINA T.
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Quick service ! Very accommodating! Thanks to Julio and another young man (didn't get name)

Cristian C.
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Le client n'a pas laissé de commentaire.

JORGE S.
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Le client n'a pas laissé de commentaire.

Sandra W.
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Le client n'a pas laissé de commentaire.

RICHARD O.
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Gas tank filled at 1/4 full at pick up. Would've made it a lot easier for us if the tank was filled before we picked it up rather making a stop for gas

DAMARIS P.
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Le client n'a pas laissé de commentaire.

Joshua K.
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Le client n'a pas laissé de commentaire.

PEDRO R.
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Need a pick up truck but I can't get it because the ask me for credit car I only use debit car or cash I I don't really want credit car I canceled all my credit car so next time I need a truck I my have to go to Home Depot so I think it has to be changed

JOHNNY P.
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Le client n'a pas laissé de commentaire.

TAYLOR S.
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Le client n'a pas laissé de commentaire.

Abdelrahman T.
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The employee who took my truck when I returned it was so rude and he looked like he hated his job, never again from this location

FERNANDO M.
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Le client n'a pas laissé de commentaire.

Samantha B.
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Le client n'a pas laissé de commentaire.

Robinson D.
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The fastest service I've ever received from that location..

JASIELITA G.
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Le client n'a pas laissé de commentaire.

Francisco T.
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Le client n'a pas laissé de commentaire.

David S.
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The right gas on the truck

Kiara S.
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Le client n'a pas laissé de commentaire.

DINA T.
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Quick easy transactions with very helpful and friendly clerks! Both were attentive and knowledgeable, which is one of the reasons I would highly recommend this location.

Nicolas F.
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Thank you

Aja G. | Expérience générale |
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I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Robinson P.
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Le client n'a pas laissé de commentaire.

Tim P.
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Le client n'a pas laissé de commentaire.

Sorhavattiy T.
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Le client n'a pas laissé de commentaire.

Davey C.
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The uhaul battery died on us after a 10 min drive. Luckily we were able to jump start it. I do not know what the processes of the company is to check and maintain the uhaul trucks. I would suggest to be more thorough so that customers do not have to experience this situation especially during a move that is already hectic.

jodi P.
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good service

SAMUEL C.
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Le client n'a pas laissé de commentaire.

WILLIAM A.
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Confirm pickup location at least 24 hours in advance. No last minute changes.

Xiomara C.
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New customer, very satisfied with service

CHRISTOPHER A.
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Tried using the online check-in, was told by the attendant don't bother and had to wait in line to get my truck.

Mark T.
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The employees were both knowledgeable and friendly. I appreciate their service.

SCOTT W.
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Nothing, customer service was outstanding, pickup and drop off was simple and efficiently handled. Kudos to your employees at Lynn MA location. Thanks sincerely Scott

JERRY S.
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Alex was over worked and under manned. Yet he still handled me like I was the only person there. The man deserves a raise. Clearing snow, moving trucks and checking customers in all while having a smile is a tall order. Which he filled. Thank you Alex. I need to rent Monday so see you soon,

Mercedes C.
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Customer service need to improve it is very very bad.

Sven B.
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Alexander took care of everything I needed and was easy to work with

Noel S.
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Le client n'a pas laissé de commentaire.

Charles P.
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more parking

Angela S.
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Le client n'a pas laissé de commentaire.

TIMOTHY M.
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Le client n'a pas laissé de commentaire.

AIDA C.
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Le client n'a pas laissé de commentaire.

Donald P.
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It is always the same experience. The app does not work, takes 20+minutes to get out of there and the van pulled to the right and the tire indicator light was on. The fact you advertise a $29 rental is a scam, it is never less than $100-$150...

RYAN M.
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My tank was 1/4 full and you marked it as 3/4 on the contract. So I had to fill it with extra gas.

LEONARDO C.
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I should give them 3 stars but the manager is great worker and great customers service , the person at the desk not so much.

Jerome W.
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Le client n'a pas laissé de commentaire.

Regina W. | Premières impressions |
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Everything went well everyone was well thank you so much baby I support it all the way

MARY C.
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quick and excellent service, very well maintained truck, thank you!

James S.
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Why is it that when you take the time to do all the signing in on-lie that it still takes a half hour at the store? Also the Lynnway store needs more help. The yard person had to come into the store to find the manager out back to assist the customers waiting out front.

IVELISSE N.
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Le client n'a pas laissé de commentaire.

JEMME S.
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Le client n'a pas laissé de commentaire.

Alyssa C.
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I was overcharged for mileage!! Not happy

John A.
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Keep your heads up. Stay on top of the errors and do the right thing. Your customers can be difficult and there are mistakes made. Nonetheless, do your best with zero excuses and you get a lot out of your experience with U-Haul. You are all doing a fine job in a difficult circumstance.

Gerard D.
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Le client n'a pas laissé de commentaire.

Alexander P.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Mario S.
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the person who attended to my needs was very pleasant and polite

Rita B.
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The place is not staffed well, so they were multitasking among many people & they did their jobs well.

Theresa P.
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Stop over charging me I want my money back you guys made my account go negative I can't keep afford this this is getting ridiculous and out of had I want my money back and a number so I can make a report about you guys stealing money

Timothy D.
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Your people should know how to do there job.

Timothy D.
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You can teach your employees not to swear at customers and make sure your trucks are water proof

Kevin D.
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Le client n'a pas laissé de commentaire.

JOHN P.
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Fast service, excellent knowledge

Nicholas N.
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The attendant was rude and unprofessional. He kept telling the customer that customer wasnt listening when the customer was trying to tell the attendant that an online reservation had been made. The attendant became furious and started yelling at the customer. Customer left and waited in his car. Later, same attendant calmed down, approached the customer and served him but never apologized for his behavior.

Elise B.
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I set myself up for the movipe pick up. Very frustrating process, timed out and had to log back in. Then after completing had to go in to a long line and wait for keys. Took me 40 minutes to get the dang truck off the lot.

Monroe J.
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Le client n'a pas laissé de commentaire.

STEVENM T.
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Employees were knowledgeable and very helpful

Caitlyn P.
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The mobile app checkin was a joke. It took longer than just standing in line, then you have to go in and wait to get the keys anyway!

THOMAS C.
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Let the location manager know not to be rude to customers. I was treated very rudely, and overcharged as well. Tom

KARIN M.
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Requested a truck on the website when I got there they didn't have any trucks available, the wait was crazy. The van was clean and didn't have any issue with it.

Elizabeth I.
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When waiting for the approval online, have an indicator on how much time it will take to get the approval. I waited 20 minutes and felt as if no one was going to attend me through the site.

OSCAR F.
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Excelent service love this place

Lacie C.
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Le client n'a pas laissé de commentaire.

Jose C.
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Le client n'a pas laissé de commentaire.

NIKIYA E.
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defrost the trucks upon opening during the winter !

Hellmann T.
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Le client n'a pas laissé de commentaire.

Juan G.
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Le client n'a pas laissé de commentaire.

Robert S.
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Long wait for service; multiple mistakes and delays in check out process, had to ask the service agent to wear a mask.

Carmen M.
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Le client n'a pas laissé de commentaire.

Nicholas C.
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If i could get my money back i would, the van cargo area was filthy with rust dust, dirt, dirt dust, the windshield had a tiny crack in it, i tried calling a few times before o arrived to ask a few questions but no one would answer, when i got there there was another van parked right up next to the one i was trying to “contactlessly” pick up , so close no one would be able to get into it, i went into the store to ask for help, and the 2 employees were helping other customers, and the phone was ringing and they placed one person on hold, and the older man said “dont even answer the phone, were too busy” , what kind of service is that, and then i had to wait about 25 min till i could be helped when i wanted a contactless encounter. Then i called 6 times around 4:30 pm to let them know i might be later than my 5pm drop off time and i wanted to know what would be the charges if i didnt make it at that time, and no one answered the damn phone. Then when i did finally drop off the van , the key didnt fit in the drop box, i ended up having to call uhaul roadside assistance and tell then my issue, the woman told me to lock the keys in the van under the mat, and that shed leave a message on my account stating so, then the next day i get a call at 7am from the location asking me where the damn keys are when it was on my account as a message. I will not ever be recommending this location or even your company ever again. I will be going with home depots truck rental or some other company. I will make sure to go out of my way to tell my friend and family to never use uhaul again, let alone the lynn location, I wish i could get my money back from this scam of a company you guys are running. It was by far the worst experience i have ever had.

Jay B.
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Le client n'a pas laissé de commentaire.

DENISE P.
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Le client n'a pas laissé de commentaire.

ADIEL Z.
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Le client n'a pas laissé de commentaire.

Jon U.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Never leave customers alone in the store without telling them where you are headed.

SAMANTHA T.
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Le client n'a pas laissé de commentaire.

HELEN P.
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No changes

James S.
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I checked in on line with all my info entered including my license picture and it still took 25 minutes when I got to the office for the paperwork. I thought the on line check in was to expedite the transaction?

Jeffrey S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Glenn C. | Premières impressions |
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Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

lewis p. | Expérience générale |
Évaluation :

thanks

Elizabeth D. | Expérience générale |
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During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Mashayla j. | Premières impressions |
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They were very patient and polite and very friendly

juan r. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Violeta P. | Expérience générale |
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Very nice and easy

Leanord J. | Expérience générale |
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Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Jocelyn A. | Expérience générale |
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The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Cheryl C. | Expérience générale |
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I thank you for all the time I stayed there items were secure and your help.

Kathryn P. | Expérience générale |
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The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

judith m. | Réservation |
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I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.

Kathryn P. | Réservation |
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People at the facility were very helpful. The storage area was clean and very adequate.

Non reviews have been submitted for this location.

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