Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Your customer service was great in helping me out with my rneeds for a rental
David Drinan
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jose S Hernadez Sorto
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Abreu Castillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria Rivera
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge Correa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Seyi Stephen Idowu
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Vogel
Évaluation :
5
The team was amazing and very helpful. Very nice to work with. Will certainly rent from here again.
Sergio Alvarez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latchman Bennet
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anderson Nicolas
Évaluation :
5
Peggy does a fantastic job, she seems to be everywhere at once. Your whole staff treated me as if I was family. Your pricing is fair and your finished work is completed on stated time, well explained to me, and the hitch neatly and exertly attached' Peter Koehler
peter koehler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Korinne Pignataro
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Acosta
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonardo Alves
Évaluation :
5
Peggy M was very pleasant and helpful. She made my experience very easy and convenient. I was in and out with the vehicle (van) in 10 minutes. U-Haul is very fortunate to have Peggy running the Lynnway branch…
richard newton
Évaluation :
5
Very helpful.
Wilson Baldao
Évaluation :
5
Everything went nice and easy definitely will do business again thank you very much for your service
MOISEY BRAILOVSKIY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Olumide Onilede
Évaluation :
5
Out off all the UHaul and employees you have this Joanna at the Lynnway 3A location, she is the most honest and knowledgeable person. You should have more of her in your company.
Roselle Virula
Évaluation :
5
Good customer service at pickup. Systems were down and she remained diligent and with a good demeanor under the pressure. System did come back up when I finally got to the counter and it was quick and smooth. Drop-off was quick and simple. No issues
Michael Meyer
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABDELOUAHAB MENKARI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hakeem Baksh
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark Anzani
Évaluation :
4
Customer service was excellent, very clear and precise. Equipment was clean, Thank You
Ruben Vazquez Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHERINE WILSON
Évaluation :
5
Johann is an excellent employee and service person. She was kind and attended to all my concerns and questions even though she was by herself. She is the best.
Marcos Guimaraes
Évaluation :
4
I just want to give a special shoutout to Joanna for being professional, efficient and kind. U-Haul should feel blessed to have such an amazing employee at the Lynn location. Her demeanor was very welcoming and she made sure I was all set with my rental. For this I will be renting at this location again.
Sarah Hart
Évaluation :
5
All is well! Thank you!
JIMMY LAWSON
Évaluation :
5
No surprise fees cost was as expected. Girl behind the counter was very helpful
michael bartlett
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julio Araujo
Évaluation :
5
Everything was clean and easy to use!
Patti-Ann Doucette
Évaluation :
5
Bien
Jose Luis
Évaluation :
5
On days that you know you will be having many customers, possibly have more employees on to handle the amount of customers. I also think that the phone number for the Lynnway should go directly to the Lynnway. Or possibly, because the beginning of the month is very busy, like I left on my survey, I have 2 tbi's ( traumatic brain injury) so when I was highly stressed during my move , and extremely anxious cuz peggy and joanne were so kind and patient and explained things so thorough to me, and I knew I couldn't get the van back by 5, I tried calling the phone number and I ended up hanging up cuz I was losing time packing, knowing they would call me. Perhaps a # the customers could text if they need to contact the store on their receipt or sent to their phone that goes to the store somehow. the employees could see it on the computer or whatever so they can continue to work and get back to customer when they can.
Kristian Wilt
Évaluation :
5
Le client n'a pas laissé de commentaire.
victoria acosta
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latchman Bennet
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Vargas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane Boulay
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddy Andres
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rose Joachim
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maikel Gonzalez
Évaluation :
5
Drop off was quick
MARION LADOUCEUR
Évaluation :
5
Very easy to quickly get a clean van for picking up a couch I was buying. Everyone there is very helpful, especially since there was a mix-up with the car being set to kilometers and some final charge confusion. Confusion. They work hard to make everything right!
Jodi Hendry
Évaluation :
3
Le client n'a pas laissé de commentaire.
Howard Dugin
Évaluation :
5
Great survive from johana, truck was nice and warm before my pick up
Basilio Encarnacion
Évaluation :
5
Good service. Thank you !!!
Fernando Omar Alvarez
Évaluation :
5
Johann is always great when I rent at this uhaul location. Her attitude is excellent and her services are excellent.
Johana is a great employee and always makes sure any customer is taken care of…thank you Lynn way U-Haul
Basilio Encarnacion
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwin Duarte
Évaluation :
1
I walk in the morning one lady was black woman .She gave me a car the keys don’t work and the horn doesn’t work. 😡
Yusuf Ramadhani
Évaluation :
1
Joanne if that’s her name she’s terrible everytime I rent
Jeremy Paulino
Évaluation :
5
Excellent customer service
Thomas Carey
Évaluation :
5
Always a pleasure dealing with Joanne
Kellie Cerulli
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICARDO GARCIA
Évaluation :
3
The girl at the service desk was friendly and a pleasure to work with
michael bartlett
Évaluation :
5
It was fast renting and returning
Lynda Torregrossa
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Nkemazem
Évaluation :
5
good good
Mariel Perez
Évaluation :
4
Le client n'a pas laissé de commentaire.
LANCE FRANCOIS
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kenneth Beato
Évaluation :
4
Le client n'a pas laissé de commentaire.
Noemi Mora
Évaluation :
5
Snow was off the truck & the team is always excellent
Basilio Encarnacion
Évaluation :
5
My payment should be 58,99 not 64,55 please adjust
Donald Lanngren
Évaluation :
2
The 10-footer that I rented via mobile app should be taken off the lot. Bad suspension, old, and even missing headlight controls on dash. Customer service was not applicable with this transaction, which is usually great.
David Rivera
Évaluation :
5
Boris and Joanne have been very friendly every time I do business at this location. Thank you both for always willing make my experience pleasant. Happy new year!
David Rivera
Évaluation :
3
The person working behind the desk today was rude.
Leigh Trueira
Évaluation :
4
The left rear tire was low when I picked it up. The staff (they were great) filled it up but knew it was an ongoing problem. The next day the same tire registered low on air and I had to fill it. So it's an ongoing problem that they knew needed to be fixed but didn't fix it.
Ralph James
Évaluation :
5
The person who rent the trailer she did a really good job
Luis Restrepo
Évaluation :
5
Great staff and service
Basilio Encarnacion
Évaluation :
5
Le client n'a pas laissé de commentaire.
Milvio Gonzalez Bello
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Soares
Évaluation :
5
Rien
Dawn Wilton
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul McDonald
Évaluation :
5
You are doing great!. Thank you!
Orlando Reyes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joesph Keñly
Évaluation :
5
The personal at this location are the best love to rent from them .
Daniel Guillen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kellie Frary
Évaluation :
5
Ya need to hired more lady's like Joan she is the best, she helped me with everything I needed she was very very nice, if anything she should get a raise since she be working very hard helping people they way she talk to people make a person feel like home .
Anthony Lugo
Évaluation :
5
Excellent customer service as always. Joanne and Boris are always a pleasure to deal with :). Being an office manager myself--hang on to those two for sure!.
Kellie Cerulli
Évaluation :
4
I really don't know what you can do for the next customer but I can tell you that the girls that was working that morning and waiting on me was excellent and I really appreciate their service. You need more employees like those two.
Al Douglas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Perez-Santana
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenroy Francis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Ossmann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rony Mercius
Évaluation :
5
Le client n'a pas laissé de commentaire.
Logan Garcia
Évaluation :
5
Alexander at the Lynnway location was AWESOME! He and his team were always very friendly and helpful. My U-Box was always made accessible in less than 24 hours and the team at Lynnway were always very attentive and made sure that if there was anything I needed or question answered, they were focused on making sure my experience was great. Thank you Lynnway team!!
David Rivera
Évaluation :
5
All good
Marquette Warren
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thoman Ryan
Évaluation :
5
Le client n'a pas laissé de commentaire.
BACILIO EMCARNACION
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Acosta
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN PEREZ
Évaluation :
2
This location charged me $8 for $.50 worth of gas!!
Keith Davis
Évaluation :
5
Merci
Liliana Stengel
Évaluation :
5
very friendly and helpful staff
Mario Santa cruz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Buksa
Évaluation :
1
Rats and mice ruined everything/ not sure what rat or mice but there droppings were everywhere, and I’m not paying a company as big as IU-Haul $140 monthly for storage thinking my stuff would be the same way I left it 8-9 months prior to finding out my belongings was ruined.
RHONDA JENKINS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARIAELISA CASTILLO
|
Expérience générale
Évaluation :
4
Manager was very professional and helpful.
CRYSTAL WHITE
|
Expérience générale
Évaluation :
4
The storage area that I had no lights so I had to purchase a light so that the movers could see to move the things in and out of the storage area. Other then that it was alright. Nadine Berry
Nadine Berry
|
Expérience générale
Évaluation :
5
Very nice people in this facility and helpful
Josef Vargas
|
Expérience générale
Évaluation :
4
Staff was very helpful
James Gonzalez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordalia Rodriguez
|
Online Move In
Évaluation :
5
Good service.
Hetitier Kindoki
|
Premières impressions
Évaluation :
5
Staff And Manager were curious and very professional
Paul Green
|
Expérience générale
Évaluation :
1
The unit i got was a 8x8. Its more like a 8x4. Horrible head space. Employees were not so friendly. I had to drive 25 mins to another uhaul storage just to continue to get bad service. I will not recommend and I will be getting my things out asap.
Jose Alicea
|
Premières impressions
Évaluation :
5
Alex at uhual in Lynn MA went over and above to help my family and I! I would truly recommend to go there and to give him recognition for his expectional customer service! Thank you Alex and Uhual
Marie Wiltshire
|
Expérience générale
Évaluation :
5
Nice and clean
Souadou Barry
|
Expérience générale
Évaluation :
5
They are very professional and helpful
Luisanna Grullon
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
carlotta woods
|
Expérience générale
Évaluation :
3
Storage floor was dirty with a large DD ice coffee spilll
RHONDA JENKINS
|
Premières impressions
Évaluation :
5
Great company!! Highly recommended
KENNY TAVAREZ
|
Expérience générale
Évaluation :
4
Not happy with the explanation of size of travel pod
12/31/2021 with Karla
Had to rent a third pod unfortunately
Storage unit manager was extremely nice and helpful
DOUGLAS J BEANE
|
Expérience générale
Évaluation :
3
The process of getting to the second level units was awful. Rep on phone said it was first floor and it was not. No way we could get heavy furniture up that ladder.
Holly Matulewicz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNY TAVAREZ
|
Expérience générale
Évaluation :
4
Aucun
Joseph Tarasuik
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ed whittier
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ed whittier
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Teracino
|
Expérience générale
Évaluation :
1
The staff was great … the physical storage was aweful
I canceled my reservation… would not want to store anything there
Peter Mielach
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Quiles
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luz Ortiz
|
Expérience générale
Évaluation :
4
Nocoentario gracias
Ana colon
|
Expérience générale
Évaluation :
4
I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.
Matthew P Della Porta
|
Online Move In
Évaluation :
5
They are very helpful and friendly
Mashayla johnson
|
Expérience générale
Évaluation :
5
I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.
Aja Gauslin
|
Expérience générale
Évaluation :
5
Everything went well everyone was well thank you so much baby I support it all the way
Regina Wright
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Sowa
|
Expérience générale
Évaluation :
5
Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.
Glenn Chalek
|
Premières impressions
Évaluation :
5
merci
lewis partin
|
Expérience générale
Évaluation :
5
During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I'm calling.
Elizabeth Dagostino
|
Expérience générale
Évaluation :
5
They were very patient and polite and very friendly
Mashayla johnson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
juan rivera
|
Premières impressions
Évaluation :
5
Very nice and easy
Violeta Perez
|
Expérience générale
Évaluation :
1
Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.
Leanord Jenkins
|
Expérience générale
Évaluation :
3
The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals
Jocelyn Almy Testa
|
Expérience générale
Évaluation :
4
I thank you for all the time I stayed there items were secure and your help.
Cheryl Crockett
|
Expérience générale
Évaluation :
3
The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.
Kathryn Pfaltzgraff
|
Expérience générale
Évaluation :
5
I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.
judith matzelle
|
Réservation
Évaluation :
5
People at the facility were very helpful. The storage area was clean and very adequate.
Kathryn Pfaltzgraff
|
Réservation
Non les évaluations ont été soumises pour cet établissement.