Évaluations des clients U-Haul Moving & Storage at Mt Juliet
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet
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Rhonda L. le
The only complaint I had was the smell in the van. It smelled terrible we had to buy airfresheners to make it bearable. Someone either tried to cover up smoke smell or someone threw up in it don’t know but something should be done and we told the person when checked in that it was horrid it made you nauseous.
Sarah H. le
Thanks to there guys for holding onto the items we forgot in the truck. I suppose it would have saved us a trip if standard procedure of the employee looking in the truck to verify it was clean would have saved us the trip back the next day. But it is our fault we left it there!
Sarah H. le
Lots of business created a long wait time, but all went well.
Ramon M. le
The person that took care of me was excellent and professional thank you
kevin c. le
Customer Service/Tech that took care of us was great. Thorough, efficient, and courteous.
Gary S. le
The young men I worked with were exceptional. I didn't get their names, but I think they all knew each other through a fraternity they were in... Kappa Sigma. They were helpful and friendly, and explained everything they were doing, providing tips.
Sonja R. le
It's the only location I will use. Always efficient and friendly. No improvements needed
Jason B. le
Old Windows 95/98 computers, mobile device for check in/out broken. Seemed to be poor coordination between staff members. One person was resizing computer screen because they didn't know how to scroll to bottom of page.
Corey J. le
Your employees were very passive. No emotion, no smiles!! I realize it may not be the most thrilling of jobs but customer interaction is critical. I had also had problems with charges to my account that were not my fault. I tried contacting the manager several times and he would never return my calls.
David J. le
These folks did an outstanding job from start to finish. I will definitely use them again should the occasion arise. Thanks, David
Brian A. le
Check engine light, brought vehicle back early
johnny d. le
This location was great and orderly...
Charles T. le
Truck only had 1/4 tank had to drive to get fuel at my expense, should require more than 1/4 tank when returned.
Bradley H. le
Man I dealt with was a complete dickhead
Steven B. le
I have rented from this location a number of times and have always had good experiences... until today. I decided to rent a trailer so I walked in at 2:45 and got in line behind the two people that were being helped at the counter. After the computer and debit card terminal locked up 3 times, we were finally given our rental agreement at 4:05. In that hour that I waited 3 out of the 4 customers that were helped had issues with their reservations being wrong or their billing being incorrect. With all that being said, the trailer worked well and Joseph was quick in getting me hooked up and then checked back in and was very professional and apologized for the hour plus wait we had getting the rental agreement done. This was also the second time in a month that I’ve rented from Uhaul and the debit card terminal has locked up the computer.
Ed B. le
The locations and personal, the vehicle were fine. Your phone system needs work, forty minutes of being shifted from one section to another and being in voice mail listening to the same repeated messages about Uhaul is not good customer service. I ended up hanging up. The day before rental pickup I was told I'd be contacted about pick up time and location. By 4:45 on a Sunday, nothing. I ended up calling you. These calls should be made before noon.
mike f. le
Not a thing
Robby W. le
I called and had my appointment for a new break Box and they had me in within 15 minutes . They mechanics were super friendly and let me know everything what they were doing and where the best place to locate the Box. I would recommend this place to anyone. Thanks Rob
FLOYD P. le
Ease of access, friendly competent staff...
SABER G. le
NA
Patricia R. le
The location personnel, were friendly, besides being pushed to buy a new lock. The location is great for anyone that can afford or lives closer to that location. Only deal I do not like, is how far I have to drive. I was informed over the phone for a drop off location, there were not any storage units located closer to were I am located, and yet, I saw one right in the town I live.
ASHLEY M. le
He didn't tell me it had to be returned at 8am the following day. I saw it on my reservation paper when returning it, but he didn't verbally tell me.
Meghan R. le
No one there to help when I dropped off and barely anywhere to park the truck in rental returns
Michael F. le
Do need to have a quantity of utility dollies. I placed my reservation in early May but when I picked up the truck, there wasn’t a utility dolly available and really no other assistance to get one except pointing me to another business. Other than this, all was exceptional.
Michael w. le
The best UHAUL place around period
Steve M. le
The staff will not answer the phone, I was on hold for 45 minutes before a representative from a different location would set up the rental. The checkout process took forever, the staff member was very unclear on what to do, never offered a receipt, and he was not clear on what all charges were.. never use you people again!!!!!
Ambroise C. le
The line on the day of pick up was a little bit chaos. I wasnt sure i would get my truck on time.
Imogene G. le
The service was awesome. I had a technical issue and they handled it immediately and sent me on my way. From the day I made the reservations until the last day they were very professional.
John j. le
The truck had 160K miles on it and it served our purpose for local transportation, but I would not have wanted to use that particular truck on a long trip. We put 14 miles on it, but during those few miles I noticed a bit of an occasional bounce in the front end and I believe the brakes are a little soft. Other than that, everything was good.
Mark S. le
Fix the computer so you don’t have to wait until exactly 9;00 to start transactions. Have a better system for recording damaged trailers, so a customer doesn’t have to hook up to 3 of them to find out they aren’t good.
aniekan e. le
The cargo van truly was in NEED of a wheel alignment as the drive was NOT smooth at all and was extremely scary at times. The customer service was excellent.
philip l. le
Don't always assume the customer's vehicle is the reason your trailer lights don't work. It wasted a lot of time for us to grab another vehicle and when it got there you realized there was a bad wire splice.
Sheri S. le
Again, super friendly staff with all the know-how to boot!
Bill G. le
EXCELLENT!!!! This experience (literally took less than 5 minutes) was as wonder a process as could be.
Stephen M. le
stop asking me for a rating every time I rent a truck
thomas s. le
You guys are the best, gonna miss this place. Wonderful staff. Great prices.
Amanda W. le
Our rental was set to begin at 8 AM. We arrived at 7:45 and it was 830 before we pulled out of the parking lot. We were originally told that there was not a reservation and that we did not have a truck for the day, but upon showing the associate our confirmation email, the story change. We were told that we had to have the truck back by noon despite the fact that We had been waiting over 30 minutes to get checked in and had paid for the full four hours. When we returned the truck, my husband filled the gas tank but was told at check-in that it “wasn’t at the original pink line“ and was charged an additional fuel charge. I will not be using this location again.
Melinda T. le
Have more hand trucks available
thomas s. le
Great location, great prices, great staff, thank you.
Judith B. le
just a note i have been renting items from this location for several years, and i wanted to comment on the office set up, as you walk in the door, you are greeted by boxes, and lots of them, there is not a path to the desk for customers. i would suggest opening up the area, more welcoming and also from a safety perspective, all your high dollar items are on the wall behind the boxes, someone can steal items and the desk staff would never know, just my 2 cents
michael k. le
I appreciate the quick easy turn in process.
Rachel C. le
Yes for ease and location, however, customer service was less than pleasant.
Stephen M. le
Stop sending me txts without permission
BRENDA L. le
Tried to charge me more. But did not. Still too pricy for the mikes n time i needed it.
Robert S. le
Get better computers. They are dinosaurs.
ernest e. le
General manager was great! He should be the president of UHAUL.
vallerie R. le
Care about the customer
Michele K. le
It's advertised at $19.95 PER DAY! I had mine maybe an hour over what I estimated and Uhaul is trying to collect for another day. Submitted an email regarding this and NEVER got a response. Instead Uhaul continues to try and run my debit card for unpaid services. Luckily I use a prepaid card and can stop them from unauthorized transactions. If Uhaul is going to charge another day if you're late bringing the truck back, it should be told upfront. I've never ever had an issue with Uhaul until this. Will definately use someone else if I need moving services again. Shady transactions.
SAMUEL R. le
Quick and easy pickup & return
Bruce D. le
Stop charging for mileage when you also have to refill the tank ,thats rediculous,i rented a truck and trailer just for 2 hrs in town and it cost a hundred dollars,i believe when you are paying for mileage,you ARE paying for the gas
Adam P. le
The fuel tank wasn’t even close to where it was suppose to have been. The passenger window kept falling down. Actually look at the vehicle before assuming the computer is right to prevent people from spending unnecessary money to put a truck back at a gas level that is inaccurate and then have to worry about a window falling and breaking because the regulator is clearly broken
alex p. le
It’s hard to begin to try and find a way to improve customer interactions. There is not one helpful employee here. It actually feels like customers are an inconvenience to the employees daily work schedule. Not once have I seen any “Customer service”. After further investigation I have found this is a known problem! I know exactly how to make this business better. Self automate as much of this business as possible until not one employee that hasn’t been trained in customer service is talking to customers face to face.
David K. le
great customer service
Kelley G. le
I was charged for epuipment that I didn’t want the dolly I wanted an had reserved was unavailable so I feel I shouldn’t have been charged also would have been nice to have something with unlimited miles even though I didn’t go far the first group of guy that help we’re really nice though
Lawrence D. le
Despite my incredibly poor truck reliability - described above - and the fact that I had to leave the truck running in their receipt yard - the staff showed absolutely no interest in my problems or the difficulty. When I asked how to get a refund they refused to take any action saying that they couldn't because they did not initiate the rental contract. Best they could suggest was to call the 800 number.
Mary N. le
I was told Monday before my visit there (6 days notice) that it would not be necessary to reserve the availability of the truck that we needed. When we got here on Sunday, that turned out not to be true. We needed the larger truck and we had to settle for a van because the location said all the trucks were gone.. We had multiple furniture pieces that had to be gotten before 5 PM that day. If we had had the larger truck, we would have been able to finish the task within the allowed time but due to misinformation by Monday's crew we did not have access to the size truck we needed and lost the ability to get the bunk bed, dresser, and sofa we needed to get. The young man that was there was very apologetic, professional and courteous and was able to appease our ruffled feelings. For that I am grateful, it showed true customer service.
Tommy M. le
Had to wait 25 minutes for them to change the worn/unsafe straps for the car dolly. Robert was excellent and provided excellent customer service throughout the process
david h. le
Robert Cox was exceptional. And in the past all the crew and their service has been superb. You’ve got a good shop here.
Justin A. le
Keep employing exceptional staff members like Jacob Shanks and Braden Lovett. Always pleasant, efficient and eager to help.
Sheldon F. le
Alex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!
Sheldon F. le
The young man who waited on us was very professional but also extremely friendly and knowledgeable. Thanks to Alex!!
Ray D. le
Awesome manager ??
Zack T. le
The truck wouldn’t go above 40 miles an hour due to shaking so bad, steering wheel was almost straight up and down to go straight, and dog legged into the other lane. I called the location back 7 times yesterday did not answer called corporate they tried to call and tried to call the manager. I was forced to get another truck since this one was beyond unsafe to drive. I have rented from you haul around 10 times over the last 7 years and will not be doing business with you all again and will not recommend you to any of my friends or coworkers.
Jesse L. le
Seemed short staffed. The gentleman was very helpful and informative, but I feel like had he not been the only employee there, my time there would have drastically decreased as I had to wait while he was helping another customer. There was another customer that came in after me having to wait 15+minutes as I was being helped. Other than that, really great experience.
Marti H. le
Let them know the 10 foot truck is built for people under 5'10. My husband was jammed in it like Mr. Incredible, so I had to drive the entire 12 hours.
Larry H. le
Great to have a truck for one way near my home. Truck was ready when I arrived.
Fernando C. le
Everything was on target.
David B. le
This was my first U-HAUL experience and I will definitely use them again in the future.
henry s. le
The manager was very professional and efficient.
Catherine B. le
Very fast, friendly, and easy experience. This location was very easy to understand the procedure as soon as I drove into their lot. The staff member was very courteous. Will definitely return to this location.
Mason M. le
Very nice people!
Nancy D. le
Steering wheel was extremely dirty and worn
Raymond N. le
Very efficient, helpful and friendly.
terry e. le
The internet was down due to a pole being replaced. The only thing that made this experience was seeing the dedication Jacob and a young african american gentleman (did not get his name) who went home to get their laptops to use on wifi to handle the reservations. There was another young man there that should have been sent home - he had a horrable attitude and did nothing to help.
william m. le
Nothing
Terence E. le
I was told I didn’t owe anything but then I received an email I was charged $398 for being over the recommended mileage. The personnel put the mileage in and said $0. I would like clarification. I enjoyed everyone I came in contact while getting my rentals.
Lawrence J. H. le
The Silverado Pickup I rented was the best truck I have ever driven. Amazing vehicle. Your car trailers could be a touch longer but only issue I really had was it waged like a dogs tail unless I stayed on top of it for the long trip which was a bit tiring. Also one of the front tire webs slipped off twice during haul and a re design would help
James R. le
The passenger side convex mirror came loose and almost fell off in the interstate.
keith M. le
I wish you would make the vans available for one way trips. While it was the best way for us to move my daughter's stuff to New Hampshire, it would have been great to have dropped it off and flown home.
SOJOURNER W. le
Outstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.
eddie o. le
Had no problems. Very satisfied.
Debra C. le
The staff was great!!
Benjamin M. le
The 26' truck I was given for this local rental is worn out and should be replaced. Tires were out of balance and front suspension parts are worn causing the truck to drift (walk) in the travel lanes. Another term those of us that are automotive mechanics call this is "walking". This truck cost me as much for fuel as the rental and I traveled about 72 miles. This is my 2nd rental from the Mount Juliet location and this was the worst truck of the two I rented.
Chad C. le
I called earlier in day asking if we could keep the uhaul and dolly a little longer. I was told that since no one else had reserved it that we could return it before closing with no add'l charge. We returned it 12 min before closing yet were still charged an add'l day rate. Extremely disappointed in this.
Andrew J. le
Fast, professional, helpful
Monica W. le
Guy who took the trailer off car was friendly and kind!!!!
Aidan T. le
Charged for gas even though we filled it up.
manuel f. le
This place is excellent-I much prefer to deal with your large service enters than a convivence store.
Brian B. le
Great staff! They made it so easy to get done what I needed to get done.
martin l. le
12 volt charger was not working. Could not charge phone for GPS, etc... Sear belt alarm would not shut off, in spite of seatbelts being buckled...
Roy W D. le
Customer Service at this location was the best I have ever experienced.
Allen J. le
Everything fine, but again rather would receive full tank, return full tank
FRANK H. le
Ii was uncomfortable with simply having images of the condition of the trailer sent to me electronically ( email or text message). I requested the attendant inspect the trailer with me BEFORE i left the dealership, noting any damage, and I also took images myself. The attendant was very professional and courteous .
william m. le
was told by employee that I should not have put the car carrier that I rented on my car??? the on line info said I could pull that type of trailer?????
Sara H. le
He didn't really say much to us, just looked at the truck wrote a few things down and said your good to go, but we just didn't know how the drop of worked we never used u huel before
Brett C. le
The online checkout and return seemed a bit lengthy, and I would have rather entered more of that information when I reserved the vehicle. It was raining at the time and
Clinton K. le
The location was good but the company sucks. They never called to tell me they couldn’t get me the truck I reserved the previous week. I spent way too much time calling U-Haul to make sure I could get one.
Krystal J. le
Clean, invinting, organized and great staff
Amber O. le
Over charged my account, person working on Sunday was rude and didn’t know anything I ask and the manager does not return calls ! Worst Uhaul experience!
Thomas A. le
This location and team are excellent to work with.
Anthony O. le
When I arrived to pick up the truck it was raining really hard. I looked in the truck and it had been leaking. When I brought it to the attention of the representative he said it was from mopping the truck. I disagreed and requested another truck because the weather forecast called for heavy rain all weekend. I was told they did not have another 26ft. I was told I could drive to Herndersoneville location to get another 26 ft truck. I told them I did not have time to go all the way there and plus I should not have to pay for the additional mileage and was told that there would be a discount. The representative was very rude and acted like it was not his issue. I was offered a smaller truck. I asked about a discount and was told I would get a discount at the end of the rental. I took the smaller truck. I had to make more trips due to the smaller truck which meant more miles. When I retured the truck I was told the cost and I disagreed stating there should be a discount and Jacob told me “I did not tell you there would be a discount”. He also stated that there was nothing wrong with the bigger truck and that they rented it two times over the weekend. He kept saying he could not give a discount. I suggested he call whoever he needed to and he said his manger would not give a discount. I told him I was not leaving until he called whoever he needed to to verify and provide the discount. He stormed to the back and came back a few minutes later saying he could make the total $100 which was about a $28 discount. I do not think that was enough since the issue was with faulty equip. Long story short, what you could do for the next customer is make sure your representatives are not rude and understand that they are the face of your company and should treat the customer with respect as we, the customers, are paying money for services and we have choices. As for me, I will be exercising my choice and never renting from U-Haul again and I will never be recommending U-Haul to anyone.
john w. le
Very efficient and skilled.
marilyn j. le
Not call and ask customer to end their rental early for another customer
Lou R. le
They are wonderful always willing to help you. I wouldn't go any where else.
chokri b. le
Very helpful folks! When your moving it comes with a lot of stress, they made it easy and stress free! Thank you for all you guys help and we appreciate it!
KIMBERLY M. le
A positive made pymnts online but Uhaul still insist on sending paper a Negative
Steve S. le
Fraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.
HEATHER H. le
After 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.
matthew e. le
Easy process and very helpful and friendly customer service.
Deborah M. le
Great service.
BRADLEY B. le
Clean and curtious
Ruben R. le
Is no good servis and no respect for the costumes.
Tim S. le
The staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.
Michael L. le
Everythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.
gildardo l. le
N/C
MALINDA F. le
The original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!
lila w. le
I have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.
Susan J. le
I have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.
KIMBERLY M. le
Needed more help at counters on sat
John S. le
Was very helpful and kind and help save me money and time ty for all the help
vilma m. le
Will come back!
sojourner W. le
Every U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. Thank you!
Stacy S. le
Wonderful customer service! Nice, professional and quick.
Mike Z. le
Facility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.
Christine e. le
There was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!
Roxanne C. le
Everyone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units
Joni R. le
It was a great experience, the staff was very helpful.
Rachael K. le
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