Évaluations des clients U-Haul Moving & Storage at Mt Juliet

Quick in and out and done.

Make sure that the information on the contract agreement (truck mileage and gas volume) actually matches the information from the truck. Provide the customer with a receipt.

Fast ...easy...good service...I will be back....

Everyone I came in contact with was extremely friendly. Great Staff

Unit assigned had a lock on it. After hours and did not have an access code. Had to call customer service number and had to put things in a different unit without a lock.

Customer service was very good. Truck was avg.

Coby, Rachel, and John are outstanding and made this stressful time bearable. I called to get assistance with the reservation because I was having difficulty on the website. Zach was no help at all.

I did not rent this!!!! you have my email mixed up with someone with the same name.

No problems

This location has been the best one for my uhaul experience. I literally drive out of my way to come there. The people there make it so quick and efficient.

Rachel was awesome getting me set up! This has been a stressful time, but the UHaul folks made it just a bit easier.

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Water leaked in through bwck for of trailer while raining. No big deal, but glad water did not get on fabric matresses and such items.

Great service thanks

Overall a great experience!

I am a weekly return customer and I always have an easy time when getting a truck.

Everything went well with my truck rental.

Thanks

I am not happy with the staff, they cheated me n I don’t believe them anymore very bad experience I was told some amount and when I returned the vehicle they had charged big amount they lied to me

Tyler was very nice and knowledgeable about everything and thoroughly explained the process and everything I needed to know.

Great service and very helpful. Everyone had a purpose and was very helpful. Couple guys helping load the trailer went above and beyond helping me get what I need for the trailer as I had to get an adapter for the lights.

Busy at time of AutoTransport drop off, took longer than expected. Unloading car was exciting.

Customer Service was excellent.. But the Truck has no business being on the road, it needs major front wheel alignment. At pick up, I've mentioned to the uhaul staff that i will be driving at on the inter state hwys. I spent on battling with the the truck to stay within the lanes while driving. Worse money spent, stressed driving unsafe rental.

Good service

Awesome location!!!

Trailer was filthy. Staff was VERY slow and rather rude. I wouldn't return to this locations

I had signed up for a 24/7 pickup and drop off but the key was not left for me when I opened the instructed container. I had to wait two hours before anyone showed up and this impacted my schedule severely as I missed deadlines when moving.

The trucks need to be evaluated for mechanical problems BEFORE rented out to the public.

Staff was very helpful and quick about identifying my faulty electrical adapter. They provided a replacement at a very reasonable cost with no issues.

Great service.

John was a pleasure to work with. He is very respectful and courteous. I would definitely recommend letting him assist any customer.

great staff - best of all, everything for a move of any kind is right there

They were very helpful. I had no problems and bought some boxes there. I didn’t know they had boxes. Thank all of you and have a very Happy New Year!

Nothing! Rachael and Nick were Awesome!!!

the truck was marked as be in service but yet the keys were locked inside. I waited for 40 mins to even be able to start the day of moving.

It took 1 hour to get through a line of 5. Not enough staff.

No improvement needed. We did after hours drop off. The drop box was clearly marked. We called UHaul customer service last night and they promptly and accurately informed the actual drop off location the truck had been returned. We have used this location in the past and they have always been very helpful.

Can’t express how much I appreciate U-Haul at the Lebanon Pike location in Nashville for helping me on move in day for my FIRST HOUSE! You guys were beyond excellent and y’all didn’t let the busyness slow you down. HIGHLY recommend and we definitely will be back when needing a rental truck/van/etc.

Very polite and convenient location to where I had moved

I needed a truck ASAP and all of the team there went above and beyond getting me a truck w/o having a reservation! They are the best, Thanks

Keep up the good work

The personnel who signed us up seemed to be half awake as if he didn’t really want to be there

Great customer service

Friendly and courteous employees help me with my situation. I will definitely recommend this location to my friends.

Fast Friendly service and quick to take care of your needs

More workers

Storage rates are ridiculous and telling me I HAD to buy one of your locks in order to use your storage unit instead of using one of my own was bullshit.

Need more workers on Saturday mornings.

Nothing. Everything was great. The people and equipment came in handy for this last second move. Thanks again....

the best rental facility I have ever used. Don't change a thing.

Best location I have ever seen.

John Walker was extremely helpful and professional. Great experience

nothing. mr. cash was awesome. he got me in and out in a timely manner with a helpful and friendly demeanor. when I came back he was right there to check me in and get me on my way. excellent customer service!

I had rented a 26-foot Uhaul and called this location to let them know I would be a little late returning it. Turns out I was only an hour and a half late returning it and I got charged $77 for a full day's rental and insurance coverage. I could understand if I had kept the Uhaul for a half day or longer, but just an hour and a half late and you charge me for a full day? That is beyond ridiculous and I will never use Uhaul again in the future because of this extremely poor customer service. I had used Uhaul for years but I wont any longer.

Pulled up at the equipment return and watched the employees talk without welcoming me at all

Moving's not fun. Having stated the obvious, your front desk lady made my business with U-Haul actually fun. Better keep her - give her a raise

My move in experience was wonderful, the representative that helped me was very tentative and made sure I had everything I needed to help me with this transition!

Nick went above and beyond in helping getting our issue resolved. Uhaul needs a lot more Nick's...lol I can say a lot more great things about Nick but I had to say Rachael and GM were great too.

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Friendly greetings: Clear communication: Clean and orderly facility: Quick service. UHaul Mt. Juliet delivered an efficient and professional experience. I would definitely recommend this Uhaul..

Wonderful customer service... Thank You🤗

Great employees!

John was amazing! So grateful for his help and the easy process!

The young man that checked me out was very helpful and approachable. That means alot when you are doing something unfamiliar. Thank you.

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GREAT PLACE TO STORE YOUR THINGS. EVERYONE WORKING THERE WERE SO NICE AND VERY HELPFUL WILL RENT AGAIN !!!

No comment

Good customer service

Quality storage. Highly recommend.

Thanks for everything

Everything was fine.

You guys are the best, gonna miss this place. Wonderful staff. Great prices.

General manager was great! He should be the president of UHAUL.

Alex was the young man who helped us with a storage unit and truck return. I spoke with him Friday on the phone and luckily he was there on Saturday so I could work with him personally. Excellent !!!

Outstanding service. If it's not already, U-Haul should be the "Standard" for the storage industry.

Had no problems. Very satisfied.

Fast, professional, helpful

Great staff! They made it so easy to get done what I needed to get done.

They are wonderful always willing to help you. I wouldn't go any where else.

A positive made pymnts online but Uhaul still insist on sending paper a Negative

Fraudulent charges for the last 2 months. refuting the charges with credit card. local Management has not returned calls.

After 11 yrs, I finally emptied my unit yesterday I brought my broom & dustpan expecting a lot of debris to clean up. There were no spider webs, no bug carcasses or mice poop. Just a little dust.

Easy process and very helpful and friendly customer service.

Great service.

Clean and curtious

Is no good servis and no respect for the costumes.

The staff and facility is awesome! Alex is very accommodating! I will recommend this location to anyone needing help with relocation or moving.

Everythings was great! My Ubox arrived in perfect condition. Nothing damaged and the staff was super helpful with scheduling load out and getting it open.

N/C

The original staff was very unprofessional. They judged female customers appearances and were very obvious in doing so. It was very hard to get a hold of the manager. extremely frustrating!

I have never experienced such a caring and professional services in regards of taking care of their customers, I will recommend them to everyone who needs a place for moving or storage their the BEST.

I have always received great service from this facility. Up until I had room in my new house, I had a storage unit too.

Needed more help at counters on sat

Was very helpful and kind and help save me money and time ty for all the help

Will come back!

Every U-Haul that I've done business with provides excellent customer service. The staff at My Juliet is truly exceptional however. Your Brand is solidly grounded in excellence. Thank you!

Wonderful customer service! Nice, professional and quick.

Facility was fine. Appreciate having the hand truck available to use. Staff stayed late to check me out.

There was a lady that helped us (Bianca??). She went out of her way to help us find a storage unit that would fit our items and even backed the truck up for us to unload. Great Service! Thank you!

Everyone has been so friendly The only thing I would say negative would be to have employees park away from the doors for patrons to load and unload their storage units

It was a great experience, the staff was very helpful.

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