Évaluations des clients U-Haul Moving & Storage at Mt Juliet

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Mt Juliet

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sam f. le

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Le client n'a pas laissé de commentaire.

Georgia n. le

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Le client n'a pas laissé de commentaire.

John B. le

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Easy to reserve, it was at location as requested, equipment was in great condition, and drop was so easy. It was so awesome renting the trailer. Car hauler. Thanks

Jay R. le

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Le client n'a pas laissé de commentaire.

ERNEST M. le

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The truck was quart low on oil, no dash lights and the front end must be shot. It was the worst six hours of driving at night I have done in a long time. Questioning wether to rent the trailer I need or not. Sorry but you ask and for $570.00 I expected better.

Anaise B. le

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Le client n'a pas laissé de commentaire.

daniel r. le

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Le client n'a pas laissé de commentaire.

Bobby J. le

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I didn't get a receipt, it was emailed to me when I looked at it I discovered I was charged $11.00 for using my credit card. If I had known I would have paid cash. Everything else was good. Why do you charge extra for credit car payments?And why don't you let people know that they will be charged extra?

JAMES C. le

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Le client n'a pas laissé de commentaire.

Deborah H. le

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Le client n'a pas laissé de commentaire.

Julee C. le

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terrible experience ... $128.00 for 5 hours plus $17.50 in gas. subsequently cancelled my reservation on Sunday for another rental and will not plan to use UHaul again in the future if at all possible.

PATRICIA F. le

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Just came in looking for something to move a sofa across town. I didn't reserve it ahead of time but they had a nice van that was perfect. Guys there were all gentlemen.

anthonio t. le

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The only issue i had is when i checked the truck out the mileage was off by a mile and told the guy at the front desk and he made a note on the receipt but didnt change it in the system so i actually drove 35 miles and not 36. My recepit was at home so when i turned in the vehicle i couldnt really say much to the guy except for the check out mileage was 2593 and not 2592. The actual mileage used was 2593-2628 and not 2592-2628.

carolyn r. le

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Le client n'a pas laissé de commentaire.

john b le

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great customer service.

Pauline C. le

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Le client n'a pas laissé de commentaire.

Sandra M. le

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Robert Cox was my customer service rep he did a great job. There was a rather difficult customer before me and he handled him very well. He was friendly and polite while the store and storage area was very busy.

James P. le

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Le client n'a pas laissé de commentaire.

Donna C. le

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Le client n'a pas laissé de commentaire.

Dan S. le

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Don't tell a customer you are going to check in truck and leave them standing for an extra 30 minutes while they go move equipment. Customer had to go and find the agent to finish transaction. Plus, wasn't told thank you or nothing. Agent name was Stephen.

James W. le

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Le client n'a pas laissé de commentaire.

Cecil G. le

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Le client n'a pas laissé de commentaire.

justin w le

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Very accommodating!!

SUSAN M. le

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Very quick and convenient

DANIEL D. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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U-Haul and Rob Cox are a great combination. Together, they provided a great product and great customer service. Thanks!

lavantre g. le

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Le client n'a pas laissé de commentaire.

Cynthia L. le

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Le client n'a pas laissé de commentaire.

Barbara I. le

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Le client n'a pas laissé de commentaire.

Deborah C. le

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Le client n'a pas laissé de commentaire.

Brenda R. le

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Le client n'a pas laissé de commentaire.

Matt S. le

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Prices are too high, lights on dashboard didn't work, online return process is a pain in the ass and took forever to complete, also they keep the truck running while you're checking out when picking up, just to run gas down and make you spend more money.

george e. le

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Le client n'a pas laissé de commentaire.

Deborah C. le

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The service and employees were excellent. Would highly recommend this location to family and friends.

richard b. le

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Excellent experience, start to finish.

Rosemary K. le

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they were kind and helpful, and helped me carry what ever I needed to my car. Hey guys, thank you much.

PHILLIP W. le

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Very fast drop off process.

Terry O. le

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Le client n'a pas laissé de commentaire.

brian d. le

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The store was great. The online reservation was a pain. At the end, the app kept telling me I could not finish because location services was not turned on. I finally gave up and left but it went through anyway.

Robert S. le

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The guys were awesome as usual! Give them all raises, they deserve it!

Robert S. le

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Not much. The crew there was extremely helpful & courteous. Colby did an excellent job explaining & installing my hitch. I drove from Cookeville for the install & am very pleased with the service at this location.

craig d. le

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I had an issue being charged on the wrong card that was resolved within a day. Much appreciated. The only frustration was getting disconnected from customer service 3 times trying to resolve the matter over the phone.

Amanda M. le

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When I called customer service I received different information than what I received when I arrived for pickup. I was also told I would receive a call the day before and never got one. When I asked for a manager they just said he's not here but you can try on Monday. No offer to try and assist.

Ralph H. le

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Le client n'a pas laissé de commentaire.

Tami F. le

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Staff was very nice and took care of me in a timley manner and had me on my way. Thanks!

BRIAN D. le

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Everyone at Uhaul was very friendly and helpful. I was not expecting that and was very pleasantly surprised.

Charles R. le

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When I arrived there was no one at the counter and the only person that I saw was busy cleaning a truck. He came to help me as soon as he saw me.

Linda T. le

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Not one thing!

John M. le

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Everyone was professional and made the process stress free.

howard s. le

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Le client n'a pas laissé de commentaire.

Scarlet W. le

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We have used this location for truck rental several times, always professional and neat. We also had a hitch installed on our car at a different time, again professional and neat. Cost for all times used was up front and clearly stated.

Jeanne H le

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A very nice facility, with just what we were looking for. Thank you.

Dave B. le

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Le client n'a pas laissé de commentaire.

JON M. le

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It was great quick easy the staff was kind and all about customer service!

Robert C. le

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This was the worst and the most stressful part of my move. I ordered and paid for online for a 10' truck. Ended up having to get a 26' truck for a one bedroom apartment. Then the facility had the nerve to attempt to charge my father an extra $150 on the day of pick up. There were so many issues and so many obstacles that I honestly will never use Uhaul again and I have shared this with my friends family and other customers that ask that they should not use Uhaul for their moving needs.

Jerry v. le

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Le client n'a pas laissé de commentaire.

MIchael A. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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The two boys working at this location are the absolute rudest employees from a Uhaul I have ever come across. They told me that If I didn't like what the they had to say I could take my business to Penske. I attempted to call the Manager and could not reach him but left a message. I still have heard nothing from him and it has been a week. I will Never use Uhaul again because of this experience.

Lynsey H. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

TIFFANY C. le

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The employees at the facility were great! Very helpful, knowledgeable and extremely efficient. We had a great experience and appreciate the opportunity to provide feedback. These employees denser each to be recognized.

Heather S. le

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Le client n'a pas laissé de commentaire.

Haleigh G. le

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Le client n'a pas laissé de commentaire.

MARY S. le

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Everyone was very helpful!

russell k. le

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Le client n'a pas laissé de commentaire.

Jackie C. le

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Le client n'a pas laissé de commentaire.

Christine H le

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clean. very nice facility

Phillip radar s. le

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Great location.

CHRISTOPHER S. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

JOHN B. le

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The trailer was dropped off at 320 Stansil Street, Smithfieldb North Carolina 27577. Rayz Car Lot no longer exists.

robert o. le

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Le client n'a pas laissé de commentaire.

Dennis M. le

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I've rented from this location many times - the people are great. This time I rented a 26 Foot truck. Truck was clean but maintenance was the issue. The tires looked new but some were out of balance. Also the steering had slack (it wasn't tight) requiring constant correction. Was really tired of the truck after 300 miles.

donald b. le

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fast and friendly service....made it easy to rent

Don L. le

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The attendant came right out when I arrived at the shop. He asked me how well the trailer worked and if I'd had any problems. He then inspected the trailer, removed it from my car, and sent me on my way. the whole process was less than 5 minutes. Good job!

frank s. le

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Le client n'a pas laissé de commentaire.

Dan S. le

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I reserved the truck online as well as ordered some packing paper. The truck was not ready and the rep had no clue of the online reservation process. I had to go back and purchase the paper because a friend picked the truck up for me and did not know paper had been ordered. Otherwise, the truck was awesome, and the price was great.

Abby U. le

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Le client n'a pas laissé de commentaire.

Terence P. le

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Le client n'a pas laissé de commentaire.

James O. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

DERRICK F le

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I was a customer for over 4 years with multiple storage units. The staff was always friendly and helpful.

Jack j. le

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Rude

Keith F. le

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Le client n'a pas laissé de commentaire.

Nancy G. le

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Le client n'a pas laissé de commentaire.

david o. le

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Le client n'a pas laissé de commentaire.

William O. le

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I have used this location many times and I have always had a good experience here.

Bobbie jo C. le

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Everything went great! The guys were super helpful checking me in and helping me get my truck ready. I would suggest a tire rotation and alignment because the ride was pretty bumpy. :-)

THOMAS C. le

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Le client n'a pas laissé de commentaire.

michael m. le

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Le client n'a pas laissé de commentaire.

James O. le

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Le client n'a pas laissé de commentaire.

MIKE J. le

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Le client n'a pas laissé de commentaire.

JOE M. le

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Le client n'a pas laissé de commentaire.

will l. le

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You are already doing everything right.

Damaris B. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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Le client n'a pas laissé de commentaire.

Melissa C. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

barry w. le

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Was disappointed with the trailer. Had a flat tire while driving and waited an hour for the tire to be replaced.

Vanessa L. le

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I have nothing to suggest improvement for as I had a great experience and great customer service.

Heather K. le

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Le client n'a pas laissé de commentaire.

kathy c. le

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Le client n'a pas laissé de commentaire.

Kenneth B. le

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Le client n'a pas laissé de commentaire.

DAN R. le

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1st trailer that was hooked up had issues, so another trailer was substituted

Rhegess P. le

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Le client n'a pas laissé de commentaire.

James O. le

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Le client n'a pas laissé de commentaire.

linley p. le

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I rent trailers all the time but this location can be such a pain. This time I had to walk around the trailer and mark spots with an "X" that had damage. There were already 200+ X's. . Each time I go they add another hurdle to the rental process. They take a picture of the hitch and chains to make sure they are like that on the return . And make me test my lights when I return it. Wth?

Adam M. le

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Ensure your employees know how to handle online check-ins. It took longer for me to receive my rental than it would have had I not checked in online to "save time".

Matt A. le

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Le client n'a pas laissé de commentaire.

EUGENE J. le

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No improvement needed.

REBECCA L. le

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Great customer service; very accommodating on short notice; easy return process and very friendly staff

MARK T. le

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Le client n'a pas laissé de commentaire.

Stacie B. le

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Le client n'a pas laissé de commentaire.

tim b. le

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Le client n'a pas laissé de commentaire.

Tim V. le

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Le client n'a pas laissé de commentaire.

Eric E. le

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Booking online was quick and easy. On short notice, the van was ready upon my arrival. The Lebanon Road facility is well run and will receive my business in the future.

JOHN E. le

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Le client n'a pas laissé de commentaire.

Reginald J. le

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I was charged a mileage overage fee when returning the rental truck. I was never told at the onset that a mileage limit applied. I attempted to contact management at the old hickory location twice. I have yet to have my call returned

Christy B. le

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Outstanding. There were at least four employees working on nothing but U haul. We were in and out in less than 10 minutes. Very friendly and very fast.

James O. le

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Le client n'a pas laissé de commentaire.

Juan C. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Le client n'a pas laissé de commentaire.

Sheila W. le

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Le client n'a pas laissé de commentaire.

Jason O. le

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Le client n'a pas laissé de commentaire.

Donald G. le

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Le client n'a pas laissé de commentaire.

Edward B. le

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Le client n'a pas laissé de commentaire.

Vickie W. le

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Quick, helpful and courteous.

Tami f. le

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I already have a major complaint which I called about the day we rented the truck from that location

Michael B. le

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Le client n'a pas laissé de commentaire.

Herb S. le

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Le client n'a pas laissé de commentaire.

suzanne S. le

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This location is efficiently the staff is knowledgeable and helpful

Aaron P. le

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Le client n'a pas laissé de commentaire.

Jeremy P. le

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I did the self check-in via my smartphone. The process was simple & easy to use but it took about 5 minutes to verify my head shot photo & DL. In addition, I still had to go inside & wait in line to get the key & they had me sign the exact same paperwork I already signed electronically. It's a great idea but you all still need to work on it when it comes to that part.

Matthew U. le

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The staff are great - very friendly and super helpful. However, there was a leak in the front of the truck that caused some of my items placed on shelves there to get wet.

Chris J. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

elvis n. le

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After 3 receipts it's still not correct. I will not be renting from this location again, nor will I recommend to a friend. The professionalism at this location was a bit on the childish side with the joking and playing grab ass around while customers are present. I would be more than happy to provide a detailed information about this have someone call me or I would be happy to stop by and explain in detail. 615-509-3774.

LEE A. le

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Great service every time, though this time was charged extra day by mistake. Was told if trailer was back before next days opening, that i wouldn't be charged for a extra day. Went back to the store and thought i had gotten the refund but still hasent shown up. I checked my bank acc on my phone while i was there and thought it went through but what i saw was the still pending charge. The guys are great as always, just having trouble getting this refund done. No worries, will use you guys again for sure.

Evans J H. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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My complaint is with the Ford van cab. Noise level at highway speed is very high. Center seat was uncomfortable for passenger and there is no personal storage space in cab for water or snacks.

Danny L. le

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Le client n'a pas laissé de commentaire.

Robbe G. le

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No blankets that we ordered and confirmed. Caused a lot of inconvenience. No customer service.

alexandra l. le

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Le client n'a pas laissé de commentaire.

Veronica W. le

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Le client n'a pas laissé de commentaire.

BILLY A. le

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Late opening. Staff rude. Charged for dolly but wasn't put on truck. When i called to notify them, lady was rude and said well, ill note it. Maybe they will refund you. But, upon arriving to destination. I found she had not made any notes at all.

Robert G. le

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Le client n'a pas laissé de commentaire.

sandra p. le

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Great service - reasonable price

Tina D. le

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I was initially scheduled to drop off at Cooper Automotive. We had been up for about 12 hours, drove hundreds of miles on top of loading and unloading the trailer. We arrived about 15 minutes after the business closed, but there was an employee still there. We were informed he was full and did not have room for the trailer. It added extra time and travel to take the trailer to an alternate location.

Edmund G. le

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Very friendly staff. They came out and mounted the trailer to my hitch and made sure all the lights and turn signals were working. When I returned it, they came out and took it off for me. They couldn't have made things any easier. I always rent from this location and I am never disappointed.

jannette h. le

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Le client n'a pas laissé de commentaire.

Rosemary K. le

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Le client n'a pas laissé de commentaire.

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

OCHEZE J. le

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I didn't enter the facility

MIKE C. le

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Le client n'a pas laissé de commentaire.

wayne b. le

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Le client n'a pas laissé de commentaire.

John S. le

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Quick and easy the employees were very professional.

Christina L. le

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The return process was nice and easy - thank you!

Richard W. le

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Chris and his team are wonderful. Chris actually save me some money by making some recommendations. Your online check-in on your website is awesome too. Thanks!

Richard M. le

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Very professional. Great experience!

gary i. le

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Le client n'a pas laissé de commentaire.

denise b le

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The staff members were very accommodating and helpful when I need more storage space.

linley p. le

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Uhaul online system was not working so took a long time to make a rez and find this location in the searches. Staff was great . Apologized for the inconvenience. Went to one other uhaul location before this one to rent a trailer. But attendant gave up. Never go to TN Off Roads in Lebanin. Nasty place

scott b. le

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Le client n'a pas laissé de commentaire.

lisa c. le

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All good!

THOMAS S. le

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No better u-haul location in town.

Steve n. le

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Make sure the power socket in truck works. Mine didn't and I could not use my GPS. Other than that truck was great, people were great.

MICHAEL W. le

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Le client n'a pas laissé de commentaire.

Aaron D le

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I will be cancelling. Unit was not accessible.

Jack H. le

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Le client n'a pas laissé de commentaire.

STUART J. le

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I was very impressed with the staff and their knowledge and the help they gave me GREAT JOB

Nick B. le

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Le client n'a pas laissé de commentaire.

deena g. le

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Le client n'a pas laissé de commentaire.

James O. le

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Le client n'a pas laissé de commentaire.

Peggy M. le

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My original quote was $126. I'm surprised to see $157 on my credit card for the rental fee. I printed my original quote. I'm disappointed that I have misplaced it. I had my son pick up so I did not see the contract at pick up. So very disappointed that U-Haul seemed to do a bait and switch. I'll use again but will watch much much closer. I will also suggest my friends to do the same.

MICHAEL W. le

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Check in process was quick and professional.

stephen s. le

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All the young men that work at the Lebanon road location are very cordial and show respect for the customer. Would do business there again..

Jacob F. le

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All the employees I worked with were very professional and pleasant. Great shop with everything you could ever need to move. I will be back and will recommend.

richard f. le

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When I called the Memphis location to set up my rental, they suggested dropping of at the Old Hickory location. While driving home we looked up the number to the Old Hickory store. The closest location listed online was Mt. Juliet. I called to ask if I was supposed to drop off at that location. The young sounding guy ask for my phone number. He then says that he can't find me in the system. He ask for my last name which I give him. He finally says" would you like the address to the Old Hickory location?" I said yes. The says 14535 Lebanon Rd. I then ask, so what is the address at your location? He rattles off the same address. Which my first question was, is this the location where I need to drop the truck off. The simple answer was yes it is. Lucky I am from that area. I'm aware that some Mt. Juliet locations actually have an Old Hickory mailing address. That could be very confusing to people not from here. That needs to be addressed. Also, I called this location originally to check on price. Same guy and all he was concerned with was what my phone number and email was. I said, so you can't give me pricing without that info and he replied no. That is rediculous!!! I said so you work there and don't know the prices of your trucks? He replied no I'm new. Maybe more training is required. Oh and by the way... The Memphis location answered all my questions before asking me for any of my personal information.

George W. le

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Trailor roof leaked in the rain, boxes got wet, mattress also got wet and stained

Vickie W. le

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Le client n'a pas laissé de commentaire.

Bill B. le

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Excellent place and excellent staff.

Thomas E. le

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Trailer was in good condition, staff was prompt about getting the trailer safely hooked up. Return service was also prompt.

Mark S. le

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Le client n'a pas laissé de commentaire.

Ellen D. le

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Very friendly service at this location.

Peter H. le

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I would like to thank Robert for his very professional and welcome manor at the Lebanon Rd location. The original drop off site, 415 N Mt Juliet Rd Mount Juliet, TN 37122, Computers N More, did not fare so well. Rude young man. He was rude and abrupt, and told me his lot was full and that I should have received a call or email about it. No further explanation and that I would have to take it to the other location. I called UHAUL. It now became my problem, and my issue to resolve. Wish he could have been a better representative for your fine company. Again, Robert, and the the Lebanon Rd Uhaul Facility, will always receive business from now on.

Eddie W. le

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Le client n'a pas laissé de commentaire.

john m. le

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Le client n'a pas laissé de commentaire.

Martha C. le

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Le client n'a pas laissé de commentaire.

JACKIE F. le

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When we rented the truck we were asked if we needed pads or a dolly, we told them no. When we got the truck home there was both a dolly & pads inside. We were not told they would be in the truck. I called because we needed to move the dolly out of the way to use all the space in the truck & wanted to make sure we would not get charged. I was told on the phone that if we cut the dolly or pads loose from the truck we would be charged. We really needed the dolly moved out of the way to utilize the full space in the truck but we couldn't or we would be charged. These items should not be put in the truck unless we ask for them or give us the option not to pay. It was a space problem that we should not have had to work around. All of this should have been communicated before we left the lot with the truck.

Erin T. le

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Father dropped off the uhaul without me. Can't answer these questions.

Jerry B. le

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truck had previously been used by a smoker. took a while to get rid/used to the smell. gas gauge was weird. went to knoxville. used 11.5 up there and only 5.3 on way back and gauge did not register full after filling up. so maybe it wasn't full to start with?

Tyler C. le

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Kolby was great when I picked up the rental.

PAUL B. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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Le client n'a pas laissé de commentaire.

BRYAN B. le

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This location has always been impressive from every aspect, including clean facilities, customer service, etc. Everyone I've worked with there has been helpful.

George W. le

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the service crew was awesome, look forward to renting another trailor

Clinton B. le

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Le client n'a pas laissé de commentaire.

Linley P. le

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Rented an appliance dolly. Only issue was gettibg pressured for when I would return it. Kept pressuring me to return in a couooe hours. Told him I had paid for 24 hours and if i wanted to keep it until the next day I was goibg to do so and not promise it back sooner than I had to return it. Ugauo is bad abiut this. Always oressurubg customers to bring back that day even though its paid for 24 hiurs.

Dshaunna G. le

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I was there at 7 am and had to wait about 10 min before being helped. No one was at the front desk . Other than that service was excellent and professional I would definitely use this uhaul place again.

Robert B. le

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Nice Job and good servise Thanks

Majole M. le

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Le client n'a pas laissé de commentaire.

kay h. le

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Customer service person was very courteous!

STEWART T. le

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Very disappointed in the advertising. My husband picked up a small box truck, which did not have a ramp to pull out. Online you advertise $19.99. When everything was said and done it was over $100.00 to run to Lebanon, Tn and back to Mt. Juliet. When he returned the truck, an additional? $29.00 was charged without? notice, he even put gas in the truck to bring it back to full. We truly feel like we were taken advantage? of and false advertising. We will definitely not use your company again.

Clark A. le

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My only concern is that they charged me 12.2% tax on this rental. I had a small charge and $8 of it was for their insurance, which that also charged tax on... not sure that is legal. You would think that any tax over the standard state and county 9.25% would be easy to find on the state website. Since it is not, I really wonder why they taxed at 12.2%.

James N. le

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The trailer brakes were either not working very well or not at all. I have a 4500lb travel trailer that stopped better than the trailer I rented. There also seemed to be a leak somewhere as several of my items got wet. Please don't rent out this Death Box to the next guy until it gets fixed.

kristopher g. le

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Rude employees.

JOSH L. le

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Please contact me. Employees damaged vehicle. No reply or response from uhual. Filled police report and claim

TONI G. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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The staff was very knowledgeable and efficient. The equipment was well maintained. The result was a very productive day.

Robert M. le

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Le client n'a pas laissé de commentaire.

steven m. le

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Le client n'a pas laissé de commentaire.

clayton a. le

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Pick up and return was quick and easy. The employees were friendly and very helpful.

andrew i. le

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Le client n'a pas laissé de commentaire.

Brooke B. le

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Le client n'a pas laissé de commentaire.

Pamela H. le

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Le client n'a pas laissé de commentaire.

James A. le

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I did not want to open an account just to drop off truck after hours. I do not use my phone to read emails so I took truck back and returned the next morning. I was told there was a key dropoff box but not about taking pictures and posting to an account.

Donald G. le

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Great service. Great vehicle. A little on the expensive side though. But would definitely recommend.

jermaine f le

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Good customer service

Yiqiang C. le

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Le client n'a pas laissé de commentaire.

GLEN S. le

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Le client n'a pas laissé de commentaire.

Justin C. le

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Not sure what more can be done the staff was awsome. The guy that checked me in and out was very courteous and made the whole experience great. I think he needs an pay increase cause of how knowledgeable and making it a great experience.

STEVE A. le

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Le client n'a pas laissé de commentaire.

scotty h. le

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The van I rented was a pleasure to drive and got great gas mileage.

Terisa B. le

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Le client n'a pas laissé de commentaire.

DIANE R. le

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Stop charging a flat fee at start. I put 80 down on my card, but final was less than 50. Still have 80 tied up for a few days instead of actual cost.

Dominique S. le

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Le client n'a pas laissé de commentaire.

Steve P. le

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Le client n'a pas laissé de commentaire.

Jon B. le

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Le client n'a pas laissé de commentaire.

MIRANDA H. le

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Le client n'a pas laissé de commentaire.

Barbara H. le

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I did a drop off only, did not go into the building. Hard to rate the location. The person did his job.

chris s. le

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The call center told me that they had the truck I wanted, so I used a credit card to hold the truck, I left the house right after that to pick the truck up, put the truck I wanted wasn't available, I drive 25 miles out of the way to get the same truck I could have got were I live at.. the call center should not be placing truck on hold that they don't have, wasn't happy about that, the people at the u haul place helped to make it right...

James K. le

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Le client n'a pas laissé de commentaire.

JAMES J. le

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HIGHLY UPSET that I could not do $60 cash & $40 on my debit card to make $100 deposit on my 1 day, local truck rental(2nd in the last 2 weeks). I currently have a climate contolled unit at that location & have spent thousands over the years at that location in both truck & storage rentals.

demetrice c. le

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Le client n'a pas laissé de commentaire.

YI QIANG c. le

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Le client n'a pas laissé de commentaire.

tyler M. le

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Le client n'a pas laissé de commentaire.

JOSEPH Z. le

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Everything was great except the sun visor on the truck was worn out and hanging low, partially blocking my vision but this also caused me to hit my head on it when I was repositioning my self in the seat to get comfortable. Just a small abrasion and a lot of swearing and I was on the road again.

PHIL K. le

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Le client n'a pas laissé de commentaire.

Edith J. le

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Le client n'a pas laissé de commentaire.

WILLIAM R. le

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Great service great rental vehicles! Not much else to say.

theresa l le

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nice and helpful staff

bruce v. le

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Le client n'a pas laissé de commentaire.

Aurick C. le

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Very courteous and professional staff. My only comment is that the digital receipt that I am e-mailed is in .png format which a lot of cel phones can't read without a special app. May I suggest sending receipts in a more universal format, for example PDF? While moving/traveling one does not always have access to a desktop computer. Thanks again for a smooth experience.

william s. le

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I can't think of anything they could do better. Service was excellent. B. Stone

Roger H. le

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The staff was very helpful, polite, and prompt.

joe s. le

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Le client n'a pas laissé de commentaire.

Greg S. le

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Le client n'a pas laissé de commentaire.

WILLIAM W. le

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Le client n'a pas laissé de commentaire.

Jack A. le

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Don't change. The service was great by the guy who helped me.

Kevin H. le

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The truck broke down on me about 2 hours into our move.

Daniel Z. le

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refund unused boxes with out receipt

Jackie C. le

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Great customer service- everyone was friendly and helpful.

brian C. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Le client n'a pas laissé de commentaire.

PAUL I. le

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The staff was quite friendly and helpful. The van was very smoky and felt quite greasy and it made a lot of noise driving around. I was afraid it was going to break down. The middle seat belt was broken.

harvel S. le

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Le client n'a pas laissé de commentaire.

Bradford R. le

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Made several appointments and store didn't want too recognize. Wanted too reschedule. Got there and he was just sitting there not doing anything. Still doing the same when I left. Sorry if you short handed but need too tell call center

Paul P. le

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Le client n'a pas laissé de commentaire.

suzanne s. le

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Le client n'a pas laissé de commentaire.

Erik B. le

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Quick service at checkout ....really enjoyed the experience with uhaul!

don b. le

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Very friendly staff and will certainly use them again, if needed

jack r. le

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Le client n'a pas laissé de commentaire.

JEFFREY S. le

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Both guys I dealt with were very friendly and professional. Had me in and out in minutes. Compared to service you get these day they were a 10 out of 10. Give them a raise!

MIKE C. le

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Le client n'a pas laissé de commentaire.

Tracy C. le

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Le client n'a pas laissé de commentaire.

Matthew W. le

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Le client n'a pas laissé de commentaire.

Tyler T. le

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Mr. Andrew and mr. Ryan (i believe) were very helpful and excellent representatives of Uhaul. The store return was simple, easy, and enjoyable.

Bill B. le

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Truck was ready and staff was prepared. I could not have asked for more.

lester w. le

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No problems? everything was great!!! Especially the guy who help me Mr. Cox's he's awesome . Does his job well! Thanks Mr.widner

Harold R. le

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Very nice facility. They helped hook up trailer, took care of paperwork, and had me on my way in a very timely manner!

Patricia L. le

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I had to wait quite a while to be waited on, and that got on my nerves. However, the overall experience was okay.

CHRIS P. le

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Le client n'a pas laissé de commentaire.

KEITH B. le

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I had the worst experience with this. I booked my uhaul in advance to avoid any issues and when i came to pickup the uhaul my uhaul truck was not available. This was a huge inconvenience to my moving day. So they gave us a tiny uhaul truck and made us make 4 trips instead of 1, also we had movers waiting and we had to wait for your team to come up with a plan. I will never use uhaul again. This was horrible.

jason c. le

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Le client n'a pas laissé de commentaire.

James J. le

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Le client n'a pas laissé de commentaire.

PAIL B. le

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Le client n'a pas laissé de commentaire.

RONALD S. le

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Le client n'a pas laissé de commentaire.

Jim D. le

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I was late for my pick up time due to a flat tire (not your problem) I had called that morning to confirm however.When i got there the had rented it to some one else.I was 45 min late.My house was torn apart and friends had taken off work to help move.Not SO MUCH AS A COURTESY CALL. Use to think of uhaul as a great place for customer service.Guess i should think again

Jim H. le

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Keep doing what you are doing. Great experience.

Nancy F. le

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Le client n'a pas laissé de commentaire.

William L. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

kevin k le

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Great customer service

Cristen M. le

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Received incorrect information regarding additional charge when returning vehicle. Wasn't told uHaul had to be returned within 48hrs, instead just returned prior to opening of business on Tuesday. Received extra charge for additional day and coverage.

KENNITH G. le

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Nice guys, very helpful getting hooked up and ready for the road.

William AND De D. le

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Le client n'a pas laissé de commentaire.

lawrence l. le

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I have rented equipment from UHAUL several times over the years and across the country. I have always been happy with the service and the equipment. I have rented trucks from the Old Hickory, TN location on Lebanon road at least four times in the last 3 months. This location is one of the best run UHAUL store I've ever encountered, and I know what to look for as a customer.

Duane H. le

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Le client n'a pas laissé de commentaire.

Felix W le

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Excellent service. Friendly and very helpful staffs.

Lorenzo F. le

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Le client n'a pas laissé de commentaire.

PAUL M. le

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Exceptional service excellent and very friendly and knowledgeable

Matthew S le

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We had horrible customer service. The guys that helped us that day were rude and not helpful at all. We got overcharged for everything.

Matthew S. le

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The guys that helped us throughout the day were very rude and not helpful at all. We got over charged for everything and I am in the process right now of trying to get some money back. Horrible customer service at this location.

DOMINIQUE P le

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Phone service was poor but overall it was a good experience.

WENDY M. le

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I always go to u-haul they have the best deals,friendly service and several trucks on hand to chose from.

Chais K le

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Gave me the wrong access priveledges causing my belongings to get rained on for four hours while I waited for the GM to answer his phone. My belongings were completely ruined.

DENISE B. le

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Get the reservation correct. I am still dealing with the mistakes made at the store and it is horrible.

ROBERT C. le

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They must have a really good mentoring or training program at this location. All of the staff are young and energetic. They also know their business. I use this location whenever I can.

Debra W le

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None

Ellen K. le

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Le client n'a pas laissé de commentaire.

LESLIE T. le

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The truck we rented could have been newer. We will know better next time.

Gary T. le

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Le client n'a pas laissé de commentaire.

james b. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Everything went well. I will definitely use u-haul again..

melissa h. le

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Le client n'a pas laissé de commentaire.

LaTasha B. le

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Be sure the gas level is correct. I was told the van had a full tank of gas and it needed to be returned on full. I didn't notice that that was incorrect until I pulled off and was blocks up the road. It was a bit over 3/4 full but I did return it on a full tank.

RUSSELL B. le

Évaluation :

2nd time in 3 years I have rented a truck out of state and returned here. Both times I was charged for being a few miles and "hair" as they said themselves under in the gas. Never mind I paid $1020 for the truck AND returned it a day early.

Mike M. le

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Le client n'a pas laissé de commentaire.

PAMELA G. le

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Great Place, Great People. Highly Recommend!!

RUDOLPH Z. le

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Only place I go. Propane or Hauling

Dan H. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

david b. le

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Le client n'a pas laissé de commentaire.

Steve V. le

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Nothing to change. Fast efficient clean and knowledgeable. Awesome staff

James B. le

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The location needs to answer the phone not a call center. Only a hitch specialist at the location where the work is to be done should quote any prices. I first called in mid January and got a price for all that I wanted and the price was good. On the follow up call there was questions on your end about the quote ? When I finally get around to making my appointment I talked to someone again at the call center who seemed to know what I was talking about. This fellow said he made notes and that the hitch specialist would call me to discuss details. He did call and leave a message to tell me that the call center double booked my first appointment and he rescheduled for the day before my first appointment. The first time I got to talk to the hitch guy was when my wife and daughter showed up to get the work done. My first quote for a hitch a ball mount and ball, with brake controller, wiring and 7 pin plug was $350.00. When they showed up this quote rose to almost $600.00 dollars. All we had done was the hitch installed with ball and ball mount. My take is that uhaul's main business is trailers and storage units. Maybe it would work better if they would add hitch work appointments and pricing to there website so we would know what to expect ? If I ever have to get anything like this done again I will show up in person and get an estimate in writing, maybe then uhaul will stand by it.

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

kennith g. le

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Le client n'a pas laissé de commentaire.

sam s. le

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Le client n'a pas laissé de commentaire.

Dawn S. le

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Le client n'a pas laissé de commentaire.

Kensey B. le

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Le client n'a pas laissé de commentaire.

Teri W. le

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I always use this location due to excellent services.

ALAN R. le

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Le client n'a pas laissé de commentaire.

ELRICH M. le

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Small note on the trailer: it had car oil on the rail. I put my hand in it while strapping my things down. The employees were really trying. But the computer system was shutting down and connectivity dropping out multiple times. Had to reset the process a few times and wait on a bunch of people going through the same issue.

Gary T. le

Évaluation :

easy pickup..No problems,in and out quickly. email the recipe.

brian h. le

Évaluation :

Nothing. Service was excellent!!!

Shawn W. le

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I've used this location for years. I pass three or four U-haul places on the way to this place however their customer service is always far better that that of any other store I've ever been to.

LOUIS a. le

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Le client n'a pas laissé de commentaire.

TIMOTHY C. le

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Le client n'a pas laissé de commentaire.

David S. le

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Professional, courteous, and knowledgeable throughout the process.

DUSTIN W. le

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Our uHaul tow behind trailer was incredibly loud and bouncing all over the place while it was empty in route to our pick-up location. uHaul needs to consider redesigning their trailers to accommodate for this part of the trip when the trailer is empty. The trailer performed very well once loaded down.

ryan r. le

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Le client n'a pas laissé de commentaire.

HAROLD C. le

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Home depot has 4 hours incremental where I would not have been charged for a full day when I turned the trailer in before you opened when I picked up late in the day. Home depot prices would work out better

Timothy R. le

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Le client n'a pas laissé de commentaire.

sarah b. le

Évaluation :

Great location Great personnel! We will use this location in April!

helme w. le

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Friendly and fast service. Thanks

BILL B. le

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Crew came to truck in cold weather just as we arrived. Outstanding customer service.

Helmut W. le

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Le client n'a pas laissé de commentaire.

Garth P. le

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Le client n'a pas laissé de commentaire.

Danai C. le

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The crew for pick up and drop off were professional and kind men. My experience was quick, professional, and productive. I will be back.

BRANDON T. le

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Le client n'a pas laissé de commentaire.

EMILY T. le

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The gentleman at the counter during pick up was not aware we had ordered supplies online for pick-up in store. He was quick to look it up, but it cased a small delay. He was exceedingly nice and polite however, so it was not a bother, and no one was waiting because of this.

Effrin R. le

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Colby was a bit uninterested in my service experience - even barked at my to 'drive carefully please!' as I left...Other staff was extremely friendly.

ANGELA B. le

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Excellent service and product! Great team--extremely efficient and helpful! So greatful for your service and convenient location. Thankyou

Joanne T. le

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Nice shop. I got in and out, very quickly and easily. They have an extensive inventory on their lot.

Tracy T. le

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Le client n'a pas laissé de commentaire.

terence p. le

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Le client n'a pas laissé de commentaire.

janis k. le

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They were all very courteous and professional. The equipment was ready and waiting for us on each pick up. Great customer service!!

TY M. le

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Le client n'a pas laissé de commentaire.

David S. le

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These guys came right out, checked me in and unhooked the trailer and I was on my way. Would DEFINITELY rent here again.

glen s. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

eboni w. le

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Le client n'a pas laissé de commentaire.

ARVIN S. le

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Le client n'a pas laissé de commentaire.

LAWRENCE l. le

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One of the better experiences I've had among many, many across the country. As far as something to improve, nothing comes to mind.

Douglas S. le

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Everything was fine. The facilities are very business friendly, & the personnel all were very knowledgeable & professional.

Gary T. le

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took less than 5 minutes to have me on the road home. Thanks for good service.

julius v. le

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unbelieveable

Joshua L. le

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Le client n'a pas laissé de commentaire.

Cierra D. le

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Le client n'a pas laissé de commentaire.

Dan R. le

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Le client n'a pas laissé de commentaire.

SANDRA H. le

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Le client n'a pas laissé de commentaire.

david d. le

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The only issue was: The battery seemed not to hold a charge and we had to jump start the truck twice.

Heather R. le

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Le client n'a pas laissé de commentaire.

katie d. le

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Le client n'a pas laissé de commentaire.

Tim M. le

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Le client n'a pas laissé de commentaire.

JOHN L. le

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Le client n'a pas laissé de commentaire.

Bill W. le

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I have used their storage units and their rental trucks on multiple occasions and have always been very satisfied with the results. If and when the need arises again, I will continue to use their facility and/or trucks.

Gary T. le

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Le client n'a pas laissé de commentaire.

Deb W. le

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Le client n'a pas laissé de commentaire.

Cynthia O. le

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Free ice cream??!

JAMES T. le

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Very nice experience.

Matthew D. le

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Truck was not clean, specifically grimy cup holders. Same for the truck I rented a couple months ago at the same location.

Eddie W. le

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Le client n'a pas laissé de commentaire.

LORRAINE D. le

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Le client n'a pas laissé de commentaire.

Whitney R. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

ms o. le

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Everyone was great!

Eric P. le

Évaluation :

Le client n'a pas laissé de commentaire.

REBECCA J. le

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Le client n'a pas laissé de commentaire.

JOE K. le

Évaluation :

Excellent service!

DANNIE G. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Great Service and experience - no negatives.

GREG P. le

Évaluation :

I use this location a couple of times a year and always receive great service

JC G. le

Évaluation :

Le client n'a pas laissé de commentaire.

John L. le

Évaluation :

Le client n'a pas laissé de commentaire.

greg d. le

Évaluation :

The young man that handled my equipment pickup was very helpful, friendly and patient. The location is clean and incredibly organized. I was impressed. The one issue I had, is not related to any Uhaul locations. It's with the Uhaul equipment itself. The 4x8 trailer I rented had only 8 D-rings in it to secure cargo. Worse yet, the older trailer I was originally assigned to had none. Why would I want my furniture and possessions sliding around unsecured? If they're valuable enough to bring with me to my new home, I wouldn't want them sliding around getting scratched and broken for 1000 miles. Uhaul might want to consider retro-fitting it's equipment with hooks or rings to secure cargo every 4 feet in its equipment. That way, users can secure each row of furniture or boxes. Four rings in the very front can only hold the first row, and the 4 rings in the very back won't secure anything unless you have enough cargo to reach all the way back to the door. But having ZERO load rings in a trailer is just thoughtless, Uhaul. Even though I would highly rate the staffs and facilities at my pickup and drop off, I will most likely shop around for equipment with better cargo security for my next move. Hopefully, Uhaul will assume other customers have done the same and have been lost to competitors. Hopefully, they will consider a retro-fit.

Sharon S le

Évaluation :

Easy, efficient. Staff at Mt. Juliet were always very helpful and flexible.

kathy g. le

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Had a problem box had a leak an some boxes got wet

DANNIE G. le

Évaluation :

Le client n'a pas laissé de commentaire.

KAYLA W. le

Évaluation :

Le client n'a pas laissé de commentaire.

bayla m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ronnie P. le

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Everything went smoothly, everyone was very kind and helpful, very pleased

Keith T. le

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Le client n'a pas laissé de commentaire.

Betty H. le

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Staff was very helpful and knowledgeable. Good service.

nancy n. le

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Quick and easy.

cynthia o. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug B. le

Évaluation :

Nothing

Diana B. le

Évaluation :

Le client n'a pas laissé de commentaire.

steve m. le

Évaluation :

Keep up what ya'll are doing.

Susan L. le

Évaluation :

Le client n'a pas laissé de commentaire.

thaddeus s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B. le

Évaluation :

Staff was quick and professional

James P. le

Évaluation :

Location was extremely busy. Employee did not do walk through with me. Handed me the.paperwork and sent me on my way. I traveled 24.6 miles. I was forced to pay for traveling 64 miles. I will never use Uhaul again. I was burned in the past with a dofferent location, gave Uhual a try agian and got burned.

Susan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Megan Paige R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve D. le

Évaluation :

Slow return process

Steve W. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH M. le

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Le client n'a pas laissé de commentaire.

william T. le

Évaluation :

He would not give me a refund for missing dollies.

Amanda P. le

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Le client n'a pas laissé de commentaire.

rhea O. le

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Le client n'a pas laissé de commentaire.

Elizabeth K. le

Évaluation :

Your web site did not prepare me for the real cost!

Ahraz R. le

Évaluation :

Le client n'a pas laissé de commentaire.

floyd w s. le

Évaluation :

nothing the service was super!!!!! ars N4VGY

BRUCE P. le

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Le client n'a pas laissé de commentaire.

Robert L. le

Évaluation :

A little slow to start the process, exit was very quick thou

Tamera B. le

Évaluation :

Everything was good, on time and very easy to check out and check in.

brad t. le

Évaluation :

Do their job, and no pass along the employees oversights to honest customers. This location will never get my business again. Poorly managed by what appeared to be predominantly high school aged kids.

Randall C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff j. le

Évaluation :

Christopher was very efficient and professional. Got me in and out quickly, which was what I needed.

Ed T. le

Évaluation :

I have recommended this service to several people!

DAMON G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon R. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID A D. le

Évaluation :

Recommendation: I took the time to fill out my online information when I set up my reservation. I also completed my credit card information. UNFORTUNATELY this was a waste of time, because when I went to pickup my equipment the agent apparently did not have access to previously entered information. So, I had to go through providing every piece of information again. Also, the agent informed me that I was not identified as a previous customer, even though I have used your rental services many times through the years. Just thought you should know this from the customer''s perspective. It makes me feel that U Haul does not listen or is not concerned that as a private citizen I am putting personal information in the company's hands and it is ignored or simply discarded.

Charlie A. le

Évaluation :

Le client n'a pas laissé de commentaire.

david c. le

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Le client n'a pas laissé de commentaire.

Mark T. le

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In and out in five minutes, great job

Jason S. le

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I had to take a picture of the gas meter because what it said on the paper and what it said when I got in where two different things.

Jesse Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey C. le

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Le client n'a pas laissé de commentaire.

Jason G. le

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Le client n'a pas laissé de commentaire.

LOUIS H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charlotte B le

Évaluation :

The only reason for rating is I was exhausted and It took 3 different people to find me a storage unit a get me a key card set up. Two were very courteous and thoughtful.

Molly M. le

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Le client n'a pas laissé de commentaire.

Gary T. le

Évaluation :

Le client n'a pas laissé de commentaire.

steve m. le

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Le client n'a pas laissé de commentaire.

Art W. le

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Le client n'a pas laissé de commentaire.

James L. le

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They unlocked the door at 9 am and i was rolling by 9:03 am great s ervice.

judith b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clarence S. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Le client n'a pas laissé de commentaire.

Mike K. le

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Outstanding facility that I will use again.

Colleen M. le

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Le client n'a pas laissé de commentaire.

Tyler B. le

Évaluation :

quick, accurate and pleasantly professional. I will recomend this location to my friends in the future. Thank you.

Ahraz R le

Évaluation :

Team was great, helped with packing and loading of boxes, got done a lot faster that way. And very friendly they were indeed, yes.

GARY W le

Évaluation :

Facility was close to my home and no problems with our storage unit.

Deborah W le

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Excellent experience. Only suggestion is not to screw doors shut without letting you know.

AMBER P le

Évaluation :

N/a

ANDREW P le

Évaluation :

Not happy with the customer service. Did not like that fact that one of the workers called my wife a MILF. Chris is professional but I suggest training the associates to be more professional.

Cynthia U le

Évaluation :

Worst experience Ive ever had with Uhaul. Even left message for Mgr Chris...no response

ELIZABETH H le

Évaluation :

My only complaint would be that you don`t prorate your units we only used a 1/2 month in August since we moved into our new house. This is our 2nd or 3rd time to use you. THANK YOU!!!!

BRIDGET M le

Évaluation :

I tried to get the attention of Sebastian, who was playing on his phone. He ignored me. Mike walked in. Sebastian started showing pictures to Mike. How unprofessional! Thanks to Patryk for helping me.

REBECCA D le

Évaluation :

Everything was excellent!

KENNETH P le

Évaluation :

A little expensive on rates

ALAN G le

Évaluation :

Great service thank you

CHAD B le

Évaluation :

Rain got in our unit damaged some of our things. Told worker he shrugged it off saying roof was replaced last year for same issue. No protection from water damage.

Cherie H le

Évaluation :

thank you for resolving issues in timely manner. I`d choose U-Box again

NICOLE V le

Évaluation :

Pricing was fair, but it did go up twice while I was a tenant.

TONYA S le

Évaluation :

Thank you all so very much! The manager and additional staff were absolutely outstanding to me, and my experience was super!! Many thanks again : Sincerest regards, T.Sims

ISLAND BREEZE P le

Évaluation :

Helpful staff with quick service in a well-maintained facility.

HAROLD W le

Évaluation :

Employees very helpful.

PAUL M le

Évaluation :

The staff was very friendly and the the place is very secure. I feel safe having my stuff stored there.

BRYAN P le

Évaluation :

Great people

ANDREA H le

Évaluation :

GREAT PLACE!

JERRY L le

Évaluation :

Management was very professional and helpful. Great job!

LAKISHA H le

Évaluation :

This is a great facility, I will recommend this facility to everyone

VALARII N le

Évaluation :

Great customer service! I would/will recommend this company to others! ! !

VALARII N le

Évaluation :

Great customer service! I would/will recommend this company to others! ! !

NIC V le

Évaluation :

Your no prorating policy screwed me. $450 for 5 days. I will never use uhaul again.

JENNIFER P le

Évaluation :

We used uhaul for temporary storage. It was fantastic and if we need a storage facility again we would use uhaul again.

DEMETRIUS W le

Évaluation :

The customer service was outstanding, Alex was very professional and courteous.

DEREK C le

Évaluation :

My only criticism would be that the storage door entrance magnetic card system is terrible, often having to swipe several times for system to work

ABIGAIL G le

Évaluation :

The worst part of my experience is that this content box is required to be filed out. I answered your survey, and I don`t have further comments.

Loren S le

Évaluation :

I sent a box to Mt Juliet from Santa Barbara, it was handled by me for my daughter and X wife. I told them where and what to do and it all worked out fine.

LAKISHA H le

Évaluation :

This facility was very nice and clean. The associates was very helpful especially Mr.A.J. he made it very easy for me and he was very helpful to me.

DAVID W le

Évaluation :

Going to call uhaul corporate and will never use uhaul again.

NORMAN C le

Évaluation :

Great people and great place to do business clean, freindly, helpful. Simply a great experience overall.

NORMAN C le

Évaluation :

Fantastic crew you have there, general manager was extremely helpful and kept the process stress free.

KRISTIN G le

Évaluation :

The staff was very helpful and kind. I will recommend and use this again in the future.

anne r le

Évaluation :

I very much appreciated the helpers.

Cheryl P le

Évaluation :

great helpful staff, arrived earlier than expected, very accommodating,

CARLA S le

Évaluation :

Facility is clean and staff very accommodating

Michelle I le

Évaluation :

The representatives were very helpful in bringing out my boxes and setting up the trailer.

RICHEY R le

Évaluation :

Very nice! Very clean!

TONYA S le

Évaluation :

Manager and staff were simply outstanding, excellent customer service and support all the way I am extremely pleased, and happy to be a customer there! Thanks so much! Sincerest regards, TS

Russel K le

Évaluation :

Delayed delivery

Russel K le

Évaluation :

Delayed delivery

LON L le

Évaluation :

These guys were really easy to work with and helpful for the 5 months I was at the facility

MARILYN E le

Évaluation :

Very profesional and friendly. It was a pleasure.

LARRY P le

Évaluation :

Very good experience. Just to pricy

ANDREA M le

Évaluation :

Kurt the manager at the Mt Juliet facility is amazing. He is one of the most caring and accommodating. He was not just kind to me but with every customer as well as his staff.

THOMAS N le

Évaluation :

the facility was very clean and nice.The staff was very friendly and helpful. Great experience.

KIMBERLY M le

Évaluation :

Only problem was billing...to use the online service you needed to pay on the exact day not early or else you got a late fee. I did not like that process at all. All else was great.

LUCRETIA B le

Évaluation :

Facility was clean and staff were professional and helpful.

JIM W le

Évaluation :

Evan was verry nice and helpfull and appears to be an excelent employee. Jim

ALICE H le

Évaluation :

All was satisfactory. I would use your facility again If needed.

BECKY R le

Évaluation :

The young man that helped us was very nice.

KEVIN M le

Évaluation :

Good servive staff very helpful

CAMEO B le

Évaluation :

Excellent Service

CHRISTOPHER T le

Évaluation :

The folks at the Mt Juliet / Old Hickory location are great! Very friendly and helpful. I rented a U-Box for my move to TN and could not be happier.

SYED HASSAN M le

Évaluation :

excellent customer service, very friendly associates.

SUSAN G le

Évaluation :

Kurt was extremely helpful to me and gave me lots of excellent, needed advice!

LORI D le

Évaluation :

We had very great service and were very helpful with our move and storage unit. I will definitely do business with them again!!!

RENITA A le

Évaluation :

It was a nice experience. Customer service was very helpful.

DAVID L le

Évaluation :

Staff has always been very helpful.

FRANK N le

Évaluation :

The service at this locatlocation is always good. The manager , Kurt, exceeded my expectations for customer care. Thank you Kurt!

TAMMY S le

Évaluation :

Moment walked in the door was greeted and told would be right with me. Makes person feel like they have been noticed and not ignored. Gentlemen who helped me were both extremely good at their jobs.

Lavinia A le

Évaluation :

Staff was very helpful and accommodated us when we needed more storage.

BETHANY F le

Évaluation :

Staff have always been courteous, friendly and helpful. I always felt safe being on the property. Highly recommend to anyone needing a storage facility.

JANET B le

Évaluation :

Very clean. Excellent customer service. Would definitely use again,

Paul D le

Évaluation :

Overall, very good experience. Employee at Uhaul location was very helpful and courteous.

JASON P le

Évaluation :

The storage facility and service was very good, but feel the units are too expensive.

DAVID L le

Évaluation :

The young man that waited on me was very courteous and helpful. Excellent service by him.

LARRY S le

Évaluation :

Too expensive, rates went up while I was renting, not cool

TRENA P le

Évaluation :

Nice, secure storage facility. Friendly service.

PAUL T le

Évaluation :

Rented a new storage unit on a monthly basis and staff was friendly and helpful.

CLIFF W le

Évaluation :

Thanks for all! Best, C Wilson

JEFFREY P le

Évaluation :

Fulfilled same day reservation without issues.

LANCE E le

Évaluation :

I thought the staff appeared to young but were very helpful.

ZADA L le

Évaluation :

Very helpful and friendly. Went out of their way to help me.

SHEILA R le

Évaluation :

I was very pleased with this UHaul Storage facility. I would definitely use it again and would recommend it to others. Great customer service, clean units, and safe place for our possessions.

DAVID M le

Évaluation :

Exceeds expectations in all aspects.

SCOTT K le

Évaluation :

Great!

RICK P le

Évaluation :

great staff and location. feels very secure

SUSAN P le

Évaluation :

I was always treated nicely by the staff here. as a Senior that always doesnt happen. So I am glad to report that at this business it was a pleasure to do business here.

MONICA W le

Évaluation :

Very nice, clean/accessible storage facility and a huge inventory of moving trucks/products. I would use them again in a heartbeat!

LATRINA S le

Évaluation :

Thank you guys, everything was great

ROBERT W le

Évaluation :

Great folks who went over and above to help me in my move.

ESTHER H le

Évaluation :

Very helpful and friendly. Very fast with helping me. Thank you.

SHEILA R le

Évaluation :

Excellent customer service! Thank you Kurt Cates! Very clean units! Will recommend to others!

NEW CREATION N le

Évaluation :

I was helped by Kurt Cates at the Hermitage Tn location He was so helpful and calculated exact amount of space needed so I wouldnt go over my budget. It all fit to a tee in the truck and the storage

LAURIE B le

Évaluation :

The staff is very helpful and very knowledgeable.

TERRY S le

Évaluation :

Every thing was clean and staff was exceptional.

LINDA H le

Évaluation :

Very friendly

CARLY A le

Évaluation :

Friendly staff, very helpful in person!

TORRIE H le

Évaluation :

Very quick efficient.

MISHEAL C le

Évaluation :

Dylan more than took care of me! He was kind and understanding and very helpful! Due to character limit I can`t express how pleased I am with my experience!

PATRICIA J le

Évaluation :

My move was horrid but Christopher, Andrew and the rest of the staff at the Mt. Juliet Storage was wonderful and very helpful. They went above and beyond to help me out. Great staff!! :

DANNY M le

Évaluation :

Everything was great Ubox arrived before set time. Staff Here are very helpful and great

JOHNNIE J le

Évaluation :

Very pleased

CORDELL K le

Évaluation :

I utilize U-haul quite frequently. This is one of the best sites I visited over the Southeastern United States.

JUDY W le

Évaluation :

Friendly staff good facility.

DEBRA S le

Évaluation :

They were always easy to deal with if we ever needed to.

ROBERT W le

Évaluation :

They are proactive to serve, ask and mentor newbies to the best practices of moving, storage and other related services. They were clear in pricing and did not try to pressure me.

AMANDA H le

Évaluation :

It was a very smooth process when it was time to move out. I can appreciate less hassle during a time, such as moving, that`s already aggravating.

JEREMY S le

Évaluation :

Very quality service, courteous staff!

ELIZABETH H le

Évaluation :

This is the 2nd or 3rd time for us to use this facility. We love doing business there and feel our belongings are secure in this facility.

KERRY H le

Évaluation :

I`m very displeased with the fact that if you pay your monthly fee on time and then move out before the next bill is due you DON`T get a refund of the unused portion that you paid for.

STEPHEN H le

Évaluation :

The facility hours could be a little more convenient.

CLIFF W le

Évaluation :

Everything has been perfect ... the facility, the staff and the service. Job well done and I will recommend to others for sure! Thanks much ... C. Wilson

LEE L le

Évaluation :

Any time i`ve dealt with the staff at this Uhaul they have been polite ad very helpful

JASON P le

Évaluation :

Have used this facility in the past and the staff has always been very helpful and friendly.

KAREN L le

Évaluation :

I`m a former customer coming back and Chris Ware,, the mgr. remembered me , awesome!

JERRY T. R le

Évaluation :

Very responsive

THERESA B le

Évaluation :

The U-Box was great on this side. I can`t wait to get all my things back in one piece. This is my first experience with U-box. The staff was EXCELLENT. Very friendly and knowledgeable guys :

CANDYCE A le

Évaluation :

The staff in Mt Juliet was excellent. I will definitely use them again and refer friends to them.

TODD A le

Évaluation :

The entire crew is fantastic!

PAUL B le

Évaluation :

our 2nd time using this uhaul

CHERYL A le

Évaluation :

There was some water leakage in my unit 1049. Table leg and table leaf has water damage.

DEDE P le

Évaluation :

Everything that could go wrong went wrong. From getting the wrong size unit to getting my name/email wrong, being overcharged and getting unsubstantiated late charges. And the weekend hours are awful.

JOSEPH M le

Évaluation :

We were very pleased with thd facilities and staff. Everyone was very helpful and friendly and made the past few months go very smoothly as we transitioned to a new home.

JASON S le

Évaluation :

Staff was great, facility was immaculate, and secure! If you are worried about your valuables, this is your place. Even the non climate controlled would be above all others.

LISA F le

Évaluation :

Why was I charged for an additional $188.58 through 10/28 and my stuff was delivered on 9/27 and picked up on 9/28 so why was I charged through 10/28 when I was done with Ubox on 9/28??

ROBERT O le

Évaluation :

Great service.

MARLA H le

Évaluation :

I can honestly say that I had some of the best customer service experiences in dealing with the staff there. The staff was extremely friendly, very understanding and very helpful.

JUDY W le

Évaluation :

The gentleman who greeted me answered all of my questions, showed me how the key card operated and took me to the storage unit.

DARRELL F le

Évaluation :

Staff members were friendly and helpful from the description of services to the walk-though of the facility and access procedures, this was a positive customer experience. Thank you -Darrell

WILLIAM C le

Évaluation :

Excellent

CHRIS L le

Évaluation :

I would gladly rent storage space from this location again if I ever found myself in the position to need to.

JILL K le

Évaluation :

this is the 2nd time i`ve used them. Staff fast and friendly. I love how clean it is.

MATHEW N le

Évaluation :

Was happy with ease of renting and closing account. I will use uhaul in future

MELISSA C le

Évaluation :

The only suggestion I have is bigger carts for use.

GREG M le

Évaluation :

Great guys to work with. Very helpful! Thanks

ROBIN M le

Évaluation :

Adam Cash Jr was wonderful! He went above and beyond to help me with my unusual situation and was very patient and kind. I know that he genuinely cared wanted to help and I appreciate it VERY much!!

MARK S le

Évaluation :

First time I have used a storage facility like this and the experience was great. The process was simple and the staff very helpful. Kudos!

GREG M le

Évaluation :

The whole staff was very helpful! Great operation.

CHEREE N le

Évaluation :

The uhaul facility in Mt Juliet is by far the mostcourteous staff I have ever encountered Adam josh and chris are wonderful. Every single time we go they are professional yet warm and friendly.

BONNIE M le

Évaluation :

Everyone was very helpful and courteous.

DENNY S le

Évaluation :

Will ALWAYS recommend U-Haul

MELANIE K le

Évaluation :

Great customer service at the old hickory location.

MELISSA L le

Évaluation :

Excellent service. Thank you! Will miss you guys!

GARY K le

Évaluation :

We would use U-Haul again

KAREN L le

Évaluation :

Always available when needed and very friendly

CASEY C le

Évaluation :

Mt Juliet team was very helpful. Smooth experience. No complaints other than the website over sells how much can fit in a ubox. We needed two not one.

JOE H le

Évaluation :

EXCELLENT

TERRY S le

Évaluation :

The staff was particularly nice and helpful. The facilities were excellent. Better than I was expecting.

BAI T le

Évaluation :

. The only reason why it wasn`t deliever on time was because the movers had trouble with their transportation. However, they did cal to let us know what happen and why they will be a little late.

MARK L le

Évaluation :

The store in Old Hickory/Hermitage is very accommodating, clean, well-stocked. I am pleased with the service we received.

JACQUELINE B le

Évaluation :

Three years continuous customer. Completely satisfied and will be a return customer. Jackie Ball, Mt Julie TN

KELLY D le

Évaluation :

very accommodating staff

MARTHA W le

Évaluation :

: very nice

ELIZABETH H le

Évaluation :

We had a great experience. Thanks.

SABRINA G le

Évaluation :

Small unit for price but better than most places I store my stuff before I would go back and try again when I need the storage space

KIM R le

Évaluation :

Main storage doors were left open - assuming someone was unloading. It was very cold outside so hard to condition a space with the door locked open. Staff was very helpful!

DOUG W le

Évaluation :

Chris is absolutely great. He is a wonderful young man.

DOUG W le

Évaluation :

Chris is absolutely great. He is a wonderful young man.

JULIE L le

Évaluation :

I live in North Carolina and had some things stored in your facility. I was able to take care of everything online and by phone. I am very pleased with the service. Julie Love

BRENDA R le

Évaluation :

They did not check to see that i had vacated the property on the day due to vacate. Then i started getting due daye notices. Anf lien notices, but the unit was emptied nov 30.

DEBBIE I le

Évaluation :

If I ever need a storage facility again you will be my 1st choice!

SHAQUITA W le

Évaluation :

Employees in TN office were wonderful. shannon oliver a great help. Will not use uhaul ever again. The call center needs extensive re training. The staff members are rude and not helpful.

STANTON F le

Évaluation :

Great

WONDA H le

Évaluation :

I didn`t like the fact that sometimes I had questions specific to the facility and always got customer service. I would have enjoyed more personalized service.

KELLY D le

Évaluation :

good experience

BAI T le

Évaluation :

we`ve move alot over the years and we`ve had our share of different moving company and storage company. But this was the easiest for us.

JUSTIN E le

Évaluation :

The staff was helpful and curtious. We felt our items were always safe and had an overall great experience.

NICOLE R le

Évaluation :

We liked it very much. It was easy and close to our house..

STANTON F le

Évaluation :

Great staff, very helpful

DEBORAH M le

Évaluation :

Group of good and helpful guys.

CHRIS M le

Évaluation :

Staff and location was great.

WILLIE W le

Évaluation :

The staff is friendly and very helpful.

MARGIE A le

Évaluation :

Again Uhaul provided excellent customer service. Thank you for making that part of my move so easy!

LIZABETH S le

Évaluation :

staff very nice and helpful

JUSTIN M le

Évaluation :

My storage unto was incredibly hot, it was unfair to claim it was Climate Controlled. Closing at 7p and 5p on Sundays prevented me from using the unit as often as I needed to.

ELIZABETH H le

Évaluation :

We have had a good experience so far.

PATRICIA C le

Évaluation :

Very helpful and friendly during each of my visits.

DEBBIE C le

Évaluation :

It wasn`t made clear to me that I wouldn`t have access to my contents after 7 pm without paying an extra fee, so I didn`t like that, but no problems otherwise.

BONNIE H le

Évaluation :

Very good. Having to swipe our card continuously when we were moving out was a HUGE inconvenience though.

CLYDE O le

Évaluation :

Bath room was not kept clean and no soap. Other than that every thing was good and we would definitely use U Haul again. Thanks.

THOMAS W le

Évaluation :

Overall, facility is good. Water fountain has warm water. First floor bathroom was very nasty.

RYAN F le

Évaluation :

An excellent storage facility

BRANDON B le

Évaluation :

I have used this location meany times and will continue to use this location to meet all my moving and storage needs. Thanks to the staff for being excellent as always.

M ANTOINETT R le

Évaluation :

I had an exceptional experience assisted by the friendly and helpful staff during a difficult and urgent time. I appreciated the convenience and the expedited service that I received. Thanks!!

ALAN R le

Évaluation :

Robin was excellant in assisting me with my needs. Great staff!

CYNTHIA M le

Évaluation :

excellent

RYAN F le

Évaluation :

Convenient, quick, clean and helpful

LATONYA S le

Évaluation :

Great

DEBRA D le

Évaluation :

Always professional and helpful

KATHY C le

Évaluation :

i am disabilied and needed assistance and got it. wonderful people there- God bless

TORRIE H le

Évaluation :

Good prices. Very well kept.

CHARLES M le

Évaluation :

Took six months to fix the light in front of my unit. The unavailablity of the units for people that work normal hours of a day shift job are extremely inconveinunt.

CHARLES R le

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there was a mouse poison trap inside the unit. I was told i could not remove it. The smell is exceptionally strong and I am concerned all my items will pick up the smell. Can something be done?

DERRICK M le

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This is a great place to store you personal belongings. I never had a single problem.

ROSS H le

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Everyone I spoke with at this facility was friendly and helpful. Check-in and move-in were exceptionally easy.

JIM M le

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The staff is always friendly and helpful.

MICHELL K le

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I was fraustrated because the reservation line gave me incorrect information about the unit I rented but they gentleman at the counter took care of everything and I appreciate all he did.

GREGORY S le

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Everytime I`ve been to this location, the staff have been helpful and friendly.

DARYL E le

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Excellent service and courteous interactions across the board with personnel

STEPHEN W le

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friendly and explained everything well...thank you

EDWARD Y le

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We had all our belongings in storage for four months. The staff were very helpful, polite, and very kind. Our experience with this facility was very good and we would highly recommend them.

ALAN R le

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Staff very friendly courteous. Have used this facility before, that`s why I went back. Site seems secure and well managed.

DANIEL B le

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Very Expensive

FELICE W le

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The staff has always been very helpful, friendly and pleasant. I would use this location again and recommend it to friends.

DARYL E le

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Excellent service with clear explanation, cooperation and helpfulness

LAUREN R le

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Christopher was very helpful. His happy appearance helped the stressful moving day. He was polite and very nice to work with. thanks chris

MELVIN I le

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I was not happy about not getting a refund for the three weeks I did not use. The other storage units I have used gave me a refund for the time unused.

DEBORAH M le

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just super service, the guy was terrific, so helpful. i just wish i had gotten his name. cudos!!!!

TORRIE H le

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It took less than 10 minutes to get me signed up shown to my storage unit.

BONNIE H le

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We loved having the carts there to help us move our stuff. It made things so convenient.

GEORGE J le

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Excellent customer service and access to the units. Very clean and user friendly. An excellent facility.

BRIAN S le

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I had my 8-year-old girl with me, and the customer service rep was very friendly and yet efficient to help me get out of there as quickly as possible.

HEATHER F le

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Very friendly and helpful.

JULIE R le

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Friendly staff, knowledgeable, helpful. Renting a unit moving in was a breeze. Thanks!

SHARON W le

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I reserved two spaces and when I returned to take possession, it was not the same as what I had reserved. The customer should be told that exact spaces are not reserved.