Le client n'a pas laissé de commentaire.Bradley H. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at MacArthur Dr
Pour nous contacter
Alexandria, LA 71301
(Hwy 71- S Of S Cir)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shundrika J.
I went 26 miles and I had to put in $44 worth of gas because the gas heater was broke I think I should've been reimbursed on the gas. When I put in the $44 it didn't move it off it emptyKelly M.
Total rip off, luckily I took dispute pictures before I left. Guy tried to charge me for damage that was already there. Then charged me for gas I didn't use. I now understand why this particular location has a 1,5 star rating. RIP OFF!!!Michael P.
Vehicle inoperable and store management/team denied the obvious in an accusatory way. Disgusted by the manipulative tone this team leads with.Samantha S.
Le client n'a pas laissé de commentaire.Theresa N.
The moment you pull in you are greeted nicely by professional staff, they are quick at checking you out and making sure everything went well. I would go out of my way to rent from this location. Thank you to the staff.WILLIAM N.
Storage unit does not even have lights and climate control could be better for the proceSEAN C. | Premières impressions
Location was good and helpful. Certainly think the storage units could be nicer and in better shape for the price. The unit does not even have lights inside and for climate control itsstill a bit humid in the unit.Sean C.
The staff are amazing and super helpful!! This place is very clean and you can tell they take pride in their work. I would drive 100miles out of my way to rent from this location, because they are fast and efficient! Great job! Thank you for your kindness.WILLIAM N.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Robin B.
The truck ignition was tricky. It wouldn't turn sometimes. I had to re- insert over and over and wiggle alot. The truck needed shocks super super bouncy. Poor lighting for night driving even on bright. The worst truck I've ever had with uhaul.Ebony C.
Le client n'a pas laissé de commentaire.Lisa B.
Close it downEric J.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Steve P.
Immediate service and fast turn in.Aaron L.
Le client n'a pas laissé de commentaire.Thomas V.
You will likely not be acknowledged until you walk up to them. I paid for blankets, my location to load the trailer was 22 miles away. I, apparently wrongly, assumed they had placed the blankets inside the trailer, seems logical. I got to the loading location, opened the trailer, and of course...no blankets. I called the location and informed them they didn't give me the blankets. I mentioned I took for granted they placed them in the trailer. The reply was, no, we don't put them in the trailer. the offered to take them off the bill completely missing the point that I needed blankets. That's why I asked for and paid for the blankets. I heard someone in the background say they were laying by the front door. That's fine, but it would have been nice to make me aware of that and be conscientious enough to see your customer received what they paid for. So, I drive 22 miles back to the location to retrieve the blankets, a 44 mile inconvenience. This would have been the ideal time to offer to remove the charge due to the huge inconvenience and delay in my plans. They aren't expensive, but this would be a good gesture showing good customer service. The site was not busy at all so poor customer service makes no sense. I had gone in a couple of days earlier to make sure my hitch, light connection, etc. were in good order to pick up the trailer later. Even at that time, I just really felt I was somewhat of an intrusion into their conversations and leisure time. Just know, if you use this location, you will need to control the situation and be sure things are done thoroughly. They really don't show interest in work or even average customer service. I definitely will not recommend this location or be going back myself. I do like U-Haul, just not this site. Oh, one more thing, the trailer leaked when it was sitting in the rain.David W.
My salesperson was very nice and professional, she listen and got what was needed for my storage needs.Loretta B.
Le client n'a pas laissé de commentaire.maryln J.
The biggest problem we had was we kept have fuses blow bc of the trailer hookup but other then that everything was greatKassie B.
This place is a ripoff I will never 👎 use them again my problem was I should have taken a picture of the mileage on the truck when I got back to turn the truck in they stated that I had went 300 miles in the truck which was a lie I could not have driven 300 miles in the truck I only had it 3 days and didn't take it on any long trips or went out of town in the truck Just FYI please take pictures of the mileage I was charged a extra 90 dollars 💵 that I didn't have so yes I'm so upset 😭 right now please take pictures of everything on that vehicle don't take the employees word for nothing because you have so many scams out hereKevin B.
Everything went smoothlyAnthony T.
Le client n'a pas laissé de commentaire.Chad C.
Le client n'a pas laissé de commentaire.Darrell K. | Expérience générale
Le client n'a pas laissé de commentaire.CHELSEY T.
Le client n'a pas laissé de commentaire.Austin F.
Pick up and drop off were smooth. The representative hooked up and unhooked the trailer. He answered my questions and was very helpful. Merci!Patrick G.
The web page to reserve a truck is too much information and very confusing. I reserved a truck but found out that I had made the reservations for your storage unit. But I was happy with the assistance of a replacement truck and when a rain storm came up and we could note return the truck at the time stated we were not charged the extra time. I was pleased with the outcome because I really needed to move on that day. thank you Ollie BladeOllie B.
Le client n'a pas laissé de commentaire.CAMERON G.
Le client n'a pas laissé de commentaire.Jill L.
Le client n'a pas laissé de commentaire.Jasmine M.
Nice staffRoy M.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Tiffaney K.
Friendly fast professional setvice.John E.
The AC in my 20 foot did not work and made the move miserable. There's nothing like moving a load and being hot and not able to cool down while driving because the AC did not work.Oscar C.
Le client n'a pas laissé de commentaire.carey o. | Premières impressions
The agent was very helpful but the truck seemed like the shocks were out and I was afraid my antique furniture would be broken by time I arrived at my destination. Luckily it was good quality old oak, modern furniture wouldn't have made it in one peice in this truck.Erika W.
Le client n'a pas laissé de commentaire.Anthony T.
There was not a jack on the trailer. Unloading it alone is dangerous and kind of absurdMelissa M.
Le client n'a pas laissé de commentaire.Tyler M.
Le client n'a pas laissé de commentaire.Randy B.
Le client n'a pas laissé de commentaire.Clifton B.
Only complaint is that the AC did not work in the truck. In the middle of the summer renting a truck with no AC was unacceptable.Adam S.
When a problem is brought to the attention of the owner they shouldn't automatically go into a defensive attitude and provide better customer service.Brittany B.
Take care of them like you took care of me. Thanks for the wonderful and prompt service tht you offer.Micheal M.
Le client n'a pas laissé de commentaire.helen B. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley D.
Le client n'a pas laissé de commentaire.Monica S.
Le client n'a pas laissé de commentaire.Katrina B.
During my scheduling, at first I was like man this is taking too long. Well the reason it took so long was because they will show you each size if you aren't sure of what you want. They are very helpful and I'm so gratefulSonya J.
Le client n'a pas laissé de commentaire.Carl T.
Everything was PerfectShontrese D.
Have more around town pickup trucks availableCarlos W.
Le client n'a pas laissé de commentaire.Brooke M.
Le client n'a pas laissé de commentaire.Rigoberto H.
Battery went dead at a critical time when moving. Uhaul got it fixed credited the down time. Very good group including roadside assistance. The lady , I forget her name was very nice and helpfulCharles A.
Le client n'a pas laissé de commentaire.Greg M.
Le client n'a pas laissé de commentaire.Kala T.
This was totally opposite than the pick up but still dont account for the time I lost on pickup.Billy P.
Le client n'a pas laissé de commentaire.Yvonne J.
Le client n'a pas laissé de commentaire.Cheryl M.
Le client n'a pas laissé de commentaire.Roland D.
Always friendly and willing to â€œmake it happen!â€. Returns are so simple and quick. I will continue to use this U-Haul for a long time!Tracy B.
The roof leaked when it rained. Got my stuff wet!rosemary W.
The staff at this location are great, you can't improve on excellence.David H.
Asked for an enclosed trailer. There were 4 om the lot when I picked up at 8 am. Was told tjay didn't have any. When I dropped off trailer, the same 4 were still sitting in the same place. Liars!!STEVE S.
Le client n'a pas laissé de commentaire.carla D.
Mrs. Tonya Was very Nice and Professional! She was a true Sweetheart! Me and My Children are Grateful for her And Uhaul as a Whole! We were able to Move and are Very Satisfied! THANK YOU SO MUCH UHAUL!!!Ashlee A.
Le client n'a pas laissé de commentaire.Cindy D.
I'm so glad I have finally gotten the chance to write my review. First of all my order was place 1 July between then and the almost 14 days later, not even a full day before I was scheduled to pick up. My order was changed my pick up time and location. That could of been resolved any sooner? This move ended up costing me time and money. I was scheduled to moved that Saturday, but with all the changes I had to wait almost 2 days to move. Customer services was absolutely trash whenever I got called it was talked to every city representative in Louisiana but my own. Once I was finally answer by my local uHaul it was to late to try to fix my schedule.Ricardo L.
Le client n'a pas laissé de commentaire.Helen K.
Great staff. ThanksCarl T.
Very satisfied with uhaul service. Excellent customer service; from the first person we spoke to (800#) & the pick up at uhaul in Alexandria, La; and to the drop off in Ferriday Laâ€¦ all customer representatives were helpful & so very nice. We highly recommend UHAUL!BARBARA S.
Le client n'a pas laissé de commentaire.david H.
I've used Uhaul relatively regularly for the past 10 years, and my pick up and drop off at this location were by far the smoothest and fastest experiences yet. The customer service was top-notch and the location was well-organized and clean with very friendly and helpful employees.Jerod D.
Nothing, I received EXCELLENT customer service from Marquis and the whole staff. Thank you for taking care of me.Reshida T.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Dale L.
Le client n'a pas laissé de commentaire.kelly D.
Le client n'a pas laissé de commentaire.Mackenzie S.
Le client n'a pas laissé de commentaire.JERALD D.
Le client n'a pas laissé de commentaire.Marguerite W.
The guy was rude that checked us out and the one that checked the equipment back in wasn't friendly either. Just not a pleasant experience.Dakota D.
This was the best experience in reserved the truck on line, picked it up, and return was super fast and easy. Have used this location before and will use them again!Michelle S.
Make sure your moving trucks are checked for roaches. The moving truck was full of them so we sprayed it down before loading the furniture in it!Stacy R.
Le client n'a pas laissé de commentaire.Kelly T.
the trailer was left in Alexandria LA. the truck was dropped off in the final destination at Tallahassee FL. I am trying to get some assistance regarding the trailer incident and the 2 night wait for repair...which was not happening so we left the trailer and went ahead without it! i was a crdit for time lost, hotels for at least 2 nights and for the trailer fee charged as it did not go the entire rout which i paid for. Is the ANYONE who can help me with this???? I have called many times to no avail and am very upset with this company.Carol C.
Fabulous service and outstanding careSteven A.
Le client n'a pas laissé de commentaire.Daryel H.
Thr manager there is wonderfulMichael R.
Le client n'a pas laissé de commentaire.caroline C.
Super nice and easy to work with.Barry R.
Wanted you to let you know Tonya Aaron was very Professional very friendly and knowledgeable. She could go far with any company. MerciPatrick D.
I work thereRobert L.
Le client n'a pas laissé de commentaire.LaShonda B.
Le client n'a pas laissé de commentaire.Mark V.
Send clients to another company.Ryan N.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.MELISSA G. | Expérience générale
Great Customer Service.. unit are well cleaned and Maintain.. i Had no issues.. Great Service..Clay D. | Expérience générale
Le client n'a pas laissé de commentaire.Paulette B. | Premières impressions
It was clean, but the storage area smells of mold.Laverna C. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA D. | Expérience générale
The workers are very knowledgeable and friendly . They are eager to help you . The storage areas are old and need repair and inside lighting . This is no fault of the workers . They maintain the area to the best of their abilities . They are quick to help you . The facilities need a makeover especially for the price you are paying .LANE G. | Expérience générale
Le client n'a pas laissé de commentaire.Reshunda J. | Premières impressions
Le client n'a pas laissé de commentaire.sandra W. | Expérience générale
Uhaul is a reputable company and is reasonably priced optionJulianne E. | Premières impressions
They went all out to make sure all my needs were met .LANE G. | Premières impressions
Le client n'a pas laissé de commentaire.Catherine D. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly M. | Premières impressions
Any given time the staff would be rude or outside smokingDavid W. | Expérience générale
I don't remember the name of the young lady who helped me she was amazing! We did have to wait about 45 minutes because there were several people in line but honestly that didn't matter because she was providing the same customer service to every customer.TRENT H. | Premières impressions
Le client n'a pas laissé de commentaire.Kia B. | Expérience générale
Le client n'a pas laissé de commentaire.Robin B. | Expérience générale
Le client n'a pas laissé de commentaire.KESHA M. | Expérience générale
Le client n'a pas laissé de commentaire.Anquanesha J. | Expérience générale
Le client n'a pas laissé de commentaire.Robin B. | Premières impressions
Le client n'a pas laissé de commentaire.Mary J. | Expérience générale
Le client n'a pas laissé de commentaire.Julia t. | Premières impressions
Le client n'a pas laissé de commentaire.Keesha F. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy B. | Expérience générale
Girl was rude. At first said they had no record of my reservation, then she miraculously found it after a few minutes. Then said I didn't purchase a lock with my reservation. I did. Don't know how I'm going to get a refund for that. Had to buy one from Wal Mart. Seriously, store your things somewhere else.Charles Z. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H. | Expérience générale
Le client n'a pas laissé de commentaire.teena b. | Expérience générale
Le client n'a pas laissé de commentaire.Mary J. | Premières impressions
Le client n'a pas laissé de commentaire.Jonalyn R. | Expérience générale
Le client n'a pas laissé de commentaire.JERRY W. | Premières impressions
Le client n'a pas laissé de commentaire.Lakeshia T. | Premières impressions
Service à la clientèle formidableRonnie S. | Expérience générale
Le client n'a pas laissé de commentaire.TONIA S. | Expérience générale
Always clean. Lighted well. Price is excellent!!Teniya G. | Expérience générale
Was hoping for a refund from. When I paid our bill 9/25..since we are not using it in October now. All in all everything was great..thank u!!CHRIS L. | Expérience générale
Le client n'a pas laissé de commentaire.Warren K. | Expérience générale
Great people - good priceCHARLES B. | Expérience générale
The staff at the McArther Drive facility are very polite and helpful.Trina T. | Expérience générale
Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it's UHauls place to make sure everything is ready for that person who's spending money especially if they have to walk up a flight of stairsCatrice E. | Expérience générale
The women went out of their way to show us all the details and the price is terrific for the facility!CHARLES B. | Premières impressions
The staff at this location is the only reason this facility got any stars. The staff was very helpful and friendly. For comparable prices of other storage facilities in the area, you can get much nicer, cleaner, and more secure. This place is in dire need of updating and maintenance.Ricky M. | Expérience générale
Le client n'a pas laissé de commentaire.LISA R. | Expérience générale
The sales lady was very nice and helpful.Kia B. | Premières impressions
The staff were super helpful, friendly and accommodating. Great facilityBelva L. | Premières impressions
Le client n'a pas laissé de commentaire.Trina T. | Premières impressions
After talking to 5 different people on the phone with u haul I decided to go to the uhaul store on S MacArthur dr.They finally got my order straight..They were very helpful and courteous.Joyce V. | Premières impressions
Staff was very helpful and friendly. Storage unit was just what we needed.Catherine F. | Expérience générale
Great customer service and very helpful.Catherine F. | Premières impressions
The young woman that finalized my rental and such was a perfect professional. She was friendly, knowledgeable, and informative. I am quite satisfied.Jonalyn R. | Premières impressions
Rude, unwilling to accommodate their customers. Took forever to get in touch with.Calob H. | Expérience générale
Nicejeanette w. | Expérience générale
Great thank uKimberly C. | Premières impressions
A clean, well-lighted place. Employees are friendly and informative.John T. | Expérience générale
Everything went very smooth, everyone was very attractive and a pleasure to do business withRick M. | Premières impressions
This is an excellent location to store your household goods and personal belongings.SABRINA T. | Expérience générale
Even though staff was very busy, they were very polite and very professional.JULIE T. | Expérience générale
Great service, very satisfied!MICHAEL J. | Réservation
Weren't clear on the prices for U-Haul truck rental and I ended up paying way more than I should have had to.Jennifer F. | Expérience générale
Listened to concerns and very understanding.JULIE T. | Réservation
The second shift was not nice at all they need more training they looked all crazy when u walked in just wasn't not nice at allVeronica P. | Expérience générale
The folks at this store are top notch. They know their business and work from opening to closing at top speed.William K. | Réservation
Great !!carl s. | Expérience générale
Good staff and facility. Highly recommendEDWARD H. | Expérience générale
It was always excellent service and the workers are very friendlySALLY M. | Expérience générale
All good!Campion M. | Expérience générale
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